INTELLIGENCE GROUP AUTOMATING THE TELCO - Claudia Pohlink Head of Intelligence Group at T-Labs @ AI Monday, April 8th 2019 - AI Monday Berlin
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INTELLIGENCE
GROUP
AUTOMATING
THE TELCO
Claudia Pohlink
Head of Intelligence Group at T-Labs @ AI Monday, April 8th 2019
Telekom Innovation Laboratories
INNOVATION @ T-LABS Telekom Innovation Laboratories
DEVELOPMENT + EXPLORATION Telekom Innovation Laboratories
DEVELOPMENT + EXPLORATION #MVP #OPPORTUNITY #MID-TERM #LONG-TERM #PULL #PUSH #EXPLICIT FOCUS #WIDE APPLICATION Telekom Innovation Laboratories
BROAD SCAN OF FUTURE AI BUSINESS AND TECHNOLOGY TRENDS
RESEARCH APPROACH OUTCOMES
Literature 65 trend areas AI application fields relevant
INNOVATION RADAR
66
review with 93 use cases Research in todays telco context
Telco
application
Whitespots with strategic
22 trend areas 35
fields relevance for DTAG
Expert
with 53 use cases
interviews
from 10 experts White
spots 23 Application fields at DTAG
YAM 27 trend areas Topic
clusters
research with 48 use cases 12
Topic clusters of
AI chances WS application fields
Telekom Innovation Laboratories
AI TRENDRADAR APPLICATION FIELDS CLUSTERED BY T-LABS &
DETECON EXPERTS
PRO LEGEND:
CES CESS
DEVI ES
IN IMPLEMENTATION
CONCEPTUAL OR POC PHASE WITHIN TELEKOM
S
AI driven Operations NEED WITHIN TELEKOM (POTENTIAL WHITESPOT)
Quantum Computing
CE
Management
NOT RELEVANT
I
RV
Trends along Control Points
Collaborative Robots Automated data
ROBOTS
BI NTR
DATA
SE
Home Robots Migration
CO
PROCESS
LL A
Autonomous devices Unified data AI driven Workflow
S
GOVERN-
I N CT
ES
model Optimization
AUTOMATION
G S
ANCE
IN
&
S
Data Quality Automation of
BU
accounting &
AI-as-a-Service
procurement
AI AS AIntuitive
SERVICE AI DevOps
for AI
processes
Process design by AI Digital smart
assistant
Predictive
AI-POWERED
Maintenance DIGITAL
MAR
SALE ING
Logistics
ASSISTENT
ORK
Customer credit
PRODUCTS &
optimization Voice Assistants Process risk assessment Dialogue Marketing
Smart Building (NB)
Mining
SERVICES FRAUD
KET
AI driven energy
Smart Speaker Automated Fraud
management Smart Traffic Real-time Offers
S&
NETW
Management Detection
Smart Home Next gen video
Fraud Detection
CYBER
Automated threat
RPA /Prevention
experience
Staff-less stores
intelligence MARKETING
Product clustering
AI for 5G SECURITY
Cyber defense/Self HR Analytics Customer
AI 5G
Edge learning Systems & Forecasting
Customer
Engagement
Automation of
Computing AI Network Rollout Planning Behavior Churn management
Anomaly detection Automated Prediction
The autonomous Connectivity
NETWORK
Self-organizing OPERATIONS Automated
AI
Automated Ticket Virtual Automated
Increased automation
AI POWERED CUSTOMER
CustomerSERVICES
Overarching Trends
cellular network customer routing
networks in network operations Handling customer service Handling
Trends
Customer network
AI-enabled
quality monitoring
Relevant in 0-3y 3-5y
conferencing Real-time
translation
AI ENA
Picture Anonymization
RY
INTER
Predictive Policing
REGU RO &
HUMA
LATO
AI enabled Ethics & AI Data protection
AI Knowledge
AR
Intuitive UI & Skill Transparent AI Human Machine
ACTIO
management
MAC
BLED
Replacement
N
Data Taxes
AI enabled Friendly AI cultural shift
ID Management
N
Telekom Innovation Laboratories
T-LABS INTELLIGENCE GROUP: PRIORITIZED APPLICATION FIELDS
NETWORK INTUITIVE UI QUANTUM AI
The interplay of networks with 5G Intelligent user interfaces created Bringing out the potential of
capabilities on the horizon is DT’s through AI that adapt to the users' quantum computing technology to
home turf that will strategically needs and behavior. excel ML and optimisation solutions
benefit from the right application of with the ambition of utilising
ML, achieving unseen levels of quantum technology for future
robustness and cost efficiency. minimal viable products.
AI FOUNDRY
Transferring R&D AI technology to the company, to the products and wherever needed urgently via a trusted and
professional cooperation across the company, the natcos and their communities.
Telekom Innovation Laboratories
7HOW 5G AND AI HELP US BEAT THE TRAFFIC?
5G REFLEX: DYNAMIC TRAFFIC FLOW OPTIMIZATION
WITH MACHINE LEARNING MODELS WHICH ARE
TRAINED ON VIDEO DATA STREAMS FROM THE
SENSOR-TESTBED IN BERLIN.
Data: Sensor data (video streams), simulation
data
Method: Distributed machine learning
Telekom Innovation LaboratoriesHOW WE DETECT CYBER ATTACKS EVEN BEFORE THEY HIT DEVICES?
PREEMPT: AI-BASED PREEMPTIVE SERVICES SCAN
THE INTERNET FOR TELL-TALE SIGNS OF IMMINENT
ATTACKS TO HARDEN DEUTSCHE TELEKOM
INFRASTRUCTURE AND PROTECT OUR CUSTOMERS
AGAINST ATTACKS.
Data: IP traffic data
Method: Anomaly detection
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