Industry Insights A roundup of noteworthy Canadian foodservice findings for the week of Jan. 11, 2021 - Winsight
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Industry Insights A roundup of noteworthy Canadian foodservice findings for the week of Jan. 11, 2021
I G N I TE C O M PAN Y New Concept Developments Proliferate The end of December saw a number of to all 1,000 locations across Canada. major operators announce new concept The software helps the chain comply innovations and focuses. with COVID-19 safety protocol and provides an employee health checklist, For example, Starbucks Canada will among other features. open the first-of-its-kind sustainable store in Abbotsford, British Columbia, in Finally, Tim Hortons laid out 2021 early 2021. The drive-thru store was priorities. The chain’s president said constructed in less than a week and Tim Hortons would focus on the was designed to reduce energy needs “basics” in 2021, perfecting its core using airtight, thermally efficient panels. items: coffee, doughnuts and breakfast. The panels for the roof and walls were It will prioritize products and technology, New sustainable store design for Starbucks Canada manufactured off-site, eliminating especially in drive-thru, which is where Image Source: NARCITY website construction waste. a majority of its business came from in 2020. Meanwhile, A&W expanded its use of management software. The chain expanded the use of CMX Activity Studio, which digitizes daily operations, Source: Technomic Ignite company news © 2021 Technomic, Inc. 2
I G N I TE M E N U Dairy-Rich Offerings Bring Warmth During Cold Winter Months Dairy-rich food lends itself nicely to Dairy also comes in multiple forms in feelings of comfort, something some newly unveiled desserts to push consumers are craving now especially, forth the indulgence. KFC Canada given both the cold winter months and partnered with Cinnabon to create KFC ongoing pandemic. Cinnabon Dessert Biscuits, featuring a KFC signature buttermilk biscuit with Operators are appeasing these Cinnabon cinnamon-brown sugar glaze, cravings in various ways. In savoury topped with cream cheese frosting and dishes, cheese on cheese or cheesy, a chocolate bow tie. And Subway buttery fare pair together for ultimate Canada has a new Hot Chocolate decadence. Harvey’s, for example, Cookie with a chocolate cookie base, recently introduced a new Stuffed chocolate chunks and marshmallow Cheeseburger, featuring beef stuffed bits. with both cheddar and Monterey Jack cheeses. In another example, Swiss Chalet’s recently launched seasonal Pull-Apart Garlic Cheese Loaf features buns smothered in garlic butter and melted cheese. KFC Canada’s KFC Cinnabon Dessert Biscuits Source: Technomic Ignite menu data Image Source: Food Network Canada website © 2021 Technomic, Inc. 3
I G N I TE C O N S U M E R WHAT RESOURCES DO YOU REGULARLY USE TO FIND Young Diners Use INFORMATION ABOUT HEALTHY DIETARY PRACTICES? SELECT ALL THAT APPLY 30% Online Resources for My friends and family 38% 27% 27% Health Canada/other governmental Healthy Diet 25% guidelines 27% 23% TV cooking or food shows 28% When searching for healthy-eating Since in-person interactions are not 21% practices, consumers use trusted advised during the pandemic, an online sources like family and governmental presence is even more important for 22% agencies the most. operators. Partnering with well-trusted Books about healthy eating or recipes 25% social media influencers who fit the 21% Overall Younger consumers use a variety of brand’s image can help reach young, 17% 18-34 resources to find healthy dietary foodservice-reliant consumers while Food magazines/publications (online or practices and rely on online sources like 19% 35+ also building brand trust. print) social media and blogs more than 17% governmental guidelines. This reflects how much they trust and consult these 17% Food/diet guides from a hospital or online platforms. The breadth of 21% doctor’s office information and personal testimonies 15% that social media offers around healthy- 16% eating topics helps younger consumers Social media influencers/accounts (e.g., 30% explore new diets and ingredients more Instagram, Pinterest, etc.) 11% easily. 15% Food blogs online 29% 10% Base: 1,287 Canadian consumers who ever order from foodservice Source: Technomic Ignite consumer data featuring the Technomic 2020 Canadian Healthy Eating Consumer Trend Report © 2021 Technomic, Inc. 4
G L O B AL F O O D S E RV I C E N AV I G ATO R Experience Matters More Than Ever Convenience is one end of what will be boom will require more experiential the barbell strategy for restaurant elements, such as creating videos that operators in 2021 and beyond. The serve as both entertainment and other end will be experience—an instruction to go with a meal kit or increasingly critical driver for both dine- setting up an online branded hub for in and off-premise traffic. connecting far-flung families together for virtual meals. Guests who order a Look for chains to complement the off- burger box from Sonora Grill in Mexico premise-optimized prototypes they’re can listen to a live broadcast of the DJ now developing with large-footprint set at their favourite location to bring an flagship stores and experimental essential part of the dine-in experience restaurant labs that showcase to their meal at home. innovations not found in traditional units. Check out Nayuki Tea & Bakery’s We will also see more quirky attempts new Nayuki Pro concept in China with to create experiences and enhanced seating areas and tech environments that drive patio, parking upgrades that create new experiences lot and street dining. beyond its traditional takeaway stores. Get the rest of what’s in store for the Standing out amid the off-premise global restaurant industry in 2021 here. Sonora Grill enhanced its meal kit and burger box offering range in Mexico with a live DJ experience for home dining Image Source: Sonora Grill Mexico Instagram Source: Technomic Global Foodservice Navigator Program © 2021 Technomic, Inc. 5
WAN T M O R E I N S I G H T S ? Since 1966, we have You can get this Ignite Company Ignite Menu produced in-depth See where restaurant chains Pinpoint the latest menu trends report delivered to are, how many units they have and see what’s on the horizon. research focused on the you every week! and how well they’re doing. Explore>> Explore>> foodservice industry. Sign up here>> We provide insights into consumer, industry and menu trends in the U.S., Canada and 23 countries around the world. Our team of experts helps leaders Ignite Consumer Global Foodservice in the industry make complex Get to know your customers’ Navigator business decisions, set strategy customers through 60+ attributes Understand the global industry, and stay ahead of the curve. and visit occasion metrics. from menu trends to consumers, Explore>> in 25 countries. Explore>> Have questions about this report? Reach out to us today. 312-876-0004 info@technomic.com technomic.com © 2021 Technomic, Inc.
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