FRV PLAN 2020 -2021 OUR COMMITMENT TO VICTORIANS
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FRV PLAN 2020 -2021 OUR COMMITMENT TO VICTORIANS Fire Rescue Victoria (FRV) is a modern fire and rescue service that meets the needs of twenty-first century Victoria. The new organisation was established on 1 July 2020 as part of Victoria’s Fire Services Reforms. We serve and protect communities across Melbourne and Victoria’s major regional centres. FRV’s purpose is to keep Victorian communities safe. We achieve this through: delivering expert fire and rescue services to the community we serve; driving systemic change to the built environment through reforms to building design, regulations and legislation; and educating the community through fire prevention programs that improve community safety and build resilience. "A relevant and contemporary fire and rescue service OUR VISION keeping communities safe and resilient" VPS VALUES FRV values are currently under development. FRV aligns with the Victorian Public Sector (VPS) values . OUR OPPORTUNITIES Engage with the communities FRV serves to Further elevate the importance of health and understand what ‘good service’ means to them, wellbeing, recognising it as a key enabler of individual especially those who are most vulnerable. and organisational performance. Continue to work collaboratively with our partners in Embed risk-based, strategic planning approaches government to drive legislative and regulatory reform across the organisation to ensure FRV meets current in issues relating to the built environment. and future needs. Invest in fit-for-purpose information management and Ensure our workforce is appropriately supported communication systems to enable FRV to meet our through the progressive implementation of statutory obligations and support executive decision- standardised training and equipment across the state. making. Investigate new and emerging technologies to increase rescue outcomes and minimise firefighter exposure to dangerous/harmful situations. FIRE RESCUE VICTORIA PLAN 2020-2021
OPERATING ENVIRONMENT CHALLENGES IN OUR OPERATING ENVIRONMENT Summary of the significant external factors in FRV’s current and future operating environment ENVIRONMENTAL Built Environment The built environment continues to present a series of challenges, from combustible cladding and non-compliant SOCIO-CULTURAL structures and materials, to stockpiling of hazardous waste Urbanisation and chemicals. Increased number of people living in Victoria’s metropolitan and regional cities, with a solid growth in high and super-high Natural Environment rise living. Climate variability is set to exacerbate under the impacts of climate change. The 2019/20 bushfire season shortly Peri-urban Living followed by COVID-19, two unprecedented events Rapid growth and development on Melbourne’s peri-urban demonstrate the real potential for cascading events in our fringe, exposing a large population to grass and bushfire operating future. threats. Many of whom have no or little experience with such threats. Energy Decentralisation of energy production, including a Diverse Population proliferation of solar, battery storage and other renewables, While the effects of COVID-19 will reduce immigration in the as well as localised energy systems and potentially the short-term, 60 percent of the state growth has traditionally development of micro-grids may present unseen challenges. been attributed to migration. The ageing population will continue to trend upwards and 80 percent of Aboriginal and Torres Strait Islanders reside in the FRV area. POLITICAL Hostile Acts Hostile acts against the State and individuals, such as TECHNOLOGICAL terrorism and cyber-crime are complex issues requiring As the demand and expectations for services increase and interdisciplinary and integrated response and capabilities with constrained government revenue, the use of with other agencies. technological innovations can assist in efficiency and planning. Community Expectations As the likelihood of non-routine, high-consequence events Maintaining visibility of trends and potential applications is increases, there is growing political interest in major events, key to utilising technologies and ensuring rapid advances by and community expectations for efficient and effective business and community are utilised and can be responded to services are high. by FRV to improve operational capability. Budgetary Pressure 5G Technology and Internet of Things, as well as artificial Increased likelihood of significant events and request for intelligence, provide numerous opportunities across FRV, emergency services, along with competition by the including improving data sources, community engagement, emergency management sector for government resources, workforce management and occupational health and safety. will potentially require the sector to do more with less. FIRE RESCUE VICTORIA PLAN 2020-2021
YEAR ONE PRIORITIES FRV OUTCOMES FRAMEWORK COMMUNITY SERVICE PEOPLE COLLABORATION Outcome 1.1 Outcome 2.1 Outcome 3.1 Outcome 4.1 FRV is a trusted and We utilise modern FRV is a values-based Community engagement respected community technology and our skilled organisation and our values is valued by FRV partner workforce to deliver are reflected in everything Outcome 4.2 effective, responsive we do Outcome 1.2 The contribution of our Community members and sustainable services Outcome 3.2 volunteer partners is understand risk in their local Outcome 2.2 FRV supports and promotes recognised and valued environment Our services are flexible, the health, wellness and Outcome 4.3 Outcome 1.3 adaptive and collaborative safety of our people Interoperability and FRV engagement is tailored Outcome 2.3 Outcome 3.3 collaboration are integral to the risks of the local Our services are innovative, FRV values innovation to FRV community evidence‑based and forward and invests in the skills, looking to plan for the knowledge and experience future of our workforce Outcome 3.4 The diversity of our workforce reflects the community that we serve 2020 - 2021 STRATEGIC ACTIONS COMMUNITY SERVICE PEOPLE COLLABORATION Increase the presence of Ensure there is no reduction Conduct a strategic review of Drive operational reforms in working smoke alarms in the in service to the community, the specialist workforce to the emergency management homes of people most at risk and that the service create efficiencies in sector, in collaboration with from fire response meets community processes, harmonise teams key sector partners and the expectations and ensure wellness community, to deliver a safe Improve community safety and sustainable fire and by advocating for the Develop a Fire Safety Harmonise operational rescue service across prohibited use of fluorinated Inspection Database which procedures across FRV and emergency preparedness, firefighting foams will enhance service delivery CFA where practicable and planning, mitigation, response to the community through appropriate to provide and recovery Develop a community-driven the provision of efficient and clarity to operational staff and outcomes-focused reliable assistance when responding to Collaborate with local strategic plan for 2021-2025 emergency events governments and partner Contribute to the agencies to mitigate risk and Continue to deliver the 350 implementation of the Improve firefighter safety build community resilience Firefighter Program to sector’s long-term and availability through the through community ensure the service delivery communications plan, with establishment of a education/consultation and requirements of the the longer-term aim of centralised Health, Safety enhanced audits/ inspections Victorian community are met moving to a single integrated and Wellness Department through the increase in voice network and sector- and a State Rostering Contribute to the state’s all- firefighter numbers, wide broadband data service Department emergencies capability model strategic deployment of through the development of operational resources, and Enhance governance to Progress the harmonisation FRV’s Aviation Strategy and construction and maximise transparency and of employment agreements Hostile Event Strategy modification of new and accountability existing assets Improve organisational Establish the foundations of capacity to operate jointly future financial sustainability with other agencies and government departments to plan and prepare for the response to, and in responding to major emergencies FIRE RESCUE VICTORIA PLAN 2020-2021
MEASURES OF SUCCESS COMMUNITY SERVICE PEOPLE COLLABORATION Number of sessions of fire Percentage of specialist Percentage of staff with Number of engagements education and risk capability staff (Technical core skills maintenance with local government areas reduction programs Operations skills drills completed through the Community delivered to the community maintenance completed) Safety team FRVSafe: initial Number of hoarding risk Total operational fleet investigation opened within FRV represented at all State referrals availability 14 days emergency management meetings and exercises Number of residential risk Structure Fires response FRVSafe: corrective actions referrals times within benchmark implemented within 30 days (Budget Paper 3 measure) Improve containment of Number of stations/work structure fires (Budget Road Rescue response times sites visited against Paper 3 measure) within benchmark (Budget schedule Paper 3 measure) Workforce turnover - All Emergency Medical employees Response (EMR) response times within benchmark Workforce turnover - (Budget Paper 3 measure) Firefighters Breakdown of calls attended Permanent operational staff by type of incident FTE (Budget Paper 3 measure) Service Level Agreements Permanent non-operational staff FTE (Budget Paper 3 measure) Fire Rescue Victoria 456 Albert Street, East Melbourne Victoria 3002 Australia 1300 367 617 @FireRescueVic @firerescuevictoria @FireRescueVic www.frv.vic.gov.au FIRE RESCUE VICTORIA PLAN 2020-2021
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