FEDHASA MEETING - Presenter: Wendy Victor 15 May 2018
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FEDHASA MEETING
Presenter: Wendy Victor
15 May 2018
Overview
• What we do, and how do we
work?
• Performance Opportunities
• Open for Questions
Our business model
Demand Store Supply
Marketing IT Properties
Customer Service Content
HR Finance Legal
Customer expectations are changing.
Ranking must stay agile and continue to evolve.
Our environment and customers are constantly changing and creating new demands.
The online travel industry is fast-paced, dynamic and increasingly competitive.
In turn, our customers keep us on our toes as they become more demanding, more experienced travellers.
As we change and evolve, our aim will always be to create traffic for our partners.
How we do this becomes more sophisticated as we learn.
● Opportunity Centre
● Cancellation Policy
● Reporting Procedures
● Communication Tab
Partner Innovations
● Guest Reviews
● Analytics - Source Markets & Pace Reports
● Payments - Virtual Credit Card
Lets talk about Reservations?
The life of a booking.
Availability is updated
Visitor on the website or Search results based on
in the Extranet Guest checks in.
mobile app. rates and availability.
calendar.
A confirmation email is Visitor makes a
Payment is collected. Guest checks out.
immediately sent… reservation.
…to the Commission invoice is
Guest posts a review.
partner via sent to the partner.
…to the
the
guest via
Extranet, as
email.
well as
email or fax.Reporting Procedures
Partner Help
Accommodation Credit Control.
Services.
Offices based in Nairobi
Call Centres based
internationally Available Monday – Friday
08h00 – 17h00
Available 24 / 7, 365 days
Contact: 021 681 2992
Contact: Extranet Inbox
Support to Local Office
0860 209 216
Booking.com Structure
Local Support Office. Customer Service.
Based in Rondebosch Call Centres based
internationally
Available from Monday –
Friday 08h00 – 17h00 Available 24 / 7, 365 days
Contact: Contact: 0860 209 215
Extranet Inbox Extranet Inbox
Contact details under
Inbox
021 681 2520Question about VAT
Performance
Tell a story with your photos. Relevant and high-resolution photos showcase your property’s unique features. Use your photos to show potential guests what they can expect.
What photos to display.
Make sure you showcase your entire
property by including the following photos:
• Exterior
• Shared spaces (lobby, lounge, terrace, etc.)
• Facilities (swimming pool, spa, restaurant, etc.)
• Rooms
Exterior Shared area
Facilities Room• What are your competitors doing? • Are you charging the right price at the right time? • How can you create demand during a time that YOU need it? • How can you improve your visibility?
Rate Intelligence
Secret Deal
Visibility Booster
By using this tool and adjusting the commission you pay, you can see what increase in views you can
expect. We estimate this based on our ongoing research into customer behaviour, booking trends and
demand.Preferred Program
Opportunity Centre
Questions
Accommodation Credit Control.
Services.
Offices based in Nairobi
Call Centres based
internationally Available Monday – Friday
08h00 – 17h00
Available 24 / 7, 365 days
Contact: 021 681 2992
Contact: Extranet Inbox
Support to Local Office
0860 209 216
Booking.com Structure
Local Support Office. Customer Service.
Based in Rondebosch Call Centres based
internationally
Available from Monday –
Friday 08h00 – 17h00 Available 24 / 7, 365 days
Contact: Contact: 0860 209 215
Extranet Inbox Extranet Inbox
Contact details under
Inbox
021 681 2520Thank You All references to “Booking.com", including any mention of “us”, “we” and “our” refer to Booking.com BV, the company behind Booking.com™
Genius Program
Property just offers a 10%
discount on their
best selling room or
cheapest room.China Point of Sale
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