February 9, 2023 AZ Workforce Development Alliance - ACC, ACC-RBHA - February 2023 Provider Forum
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February 9, 2023
AZ Workforce Development Alliance – ACC, ACC-RBHA
February 2023 Provider Forum
Our Mission
To evaluate, monitor, and support the
development of the Capability, Capacity,
Connectivity, Culture, and Commitment
of our provider workforce leading to a
competent workforce that is capable of
producing optimal member outcomes.
McDowell Mountain Preserve
AHP Workforce Development Alliance
Yvette Tucker Selena McDonald Mark Faul Jennifer Elkins
Arizona Complete Health Banner - University Health Plans Care1st Health Plan Arizona Health Choice Arizona
Workforce Development Workforce Development Workforce Development Workforce Development
Administrator Administrator Administrator Administrator
ACC & RBHA ACC ACC & RBHA ACC
Sarah Hauck Britt Spano Layla Bishop Laura Raymond
Mercy Care Molina Health Care UnitedHealthcare Community Plan Arizona Association of Health Plans
Workforce Development Workforce Development Workforce Development Consultant / Workforce
Administrator Administrator Administrator Development Program Manager
ACC, ALTCS, DD, DCS/CHP, RBHA ACC ACC, ALTCS & DD
Black History Month and American Heart Month – Yvette Tucker Relias Update – Joe Chemali Abuse & Neglect Prevention Task Force Report- Layla Bishop ECSII – Mary Beardsley-King (AHCCCS) Quarterly Reporting – Sarah Hauck P-WFDP 2023 – Selena McDonald ASAM– Sarah Hauck Standard Competency Guide: Problem Solving – Jennifer Billman, Terros Health Reminders & Resources (RnR) – Jenny Elkins
New DEI Content Available
Course Updates available in Learning > Modules > Course Updates.
Course Name Course Code Credit Hours
Bias in Healthcare REL-ALL-0-BIAH 0.5
Care for Individuals with Mental and Physical Disabilities REL-ALL-0-CIMPD 0.5
DEI: Multicultural Care for the Organization REL-BHC-0-DEIMCO 1
Humility and Respect in Healthcare REL-ALL-0-HRHC 0.25
REL-ALL-0-
Social Identity and Healthcare 0.25
SIHEALTH
Relias Connect Help Highlights
Relias Connect is a powerful help database for New Relias Administrators and Supervisors. You have access to
free live training workshops to help boost competency within the Relias Platform
• Upcoming Administrator Role Training Workshops on 2/14/23 &
2/23/23.
• Upcoming Supervisor Role Training Workshops on 2/14/23 &
2/28/23.
• Various Training Workshops Available this Month Ranging
from Module Creation, Training Plan Creation, & User Management
and Hierarchy.
Relias Questions? Have questions or new to your role? Relias CSM, Relias Connect, & Relias Support by your side! Client Success Manager Joe Chemali jchemali@relias.com Relias Technical Support 1-800-381-2321 Hours of Operation: Mon – Fri (8 AM - 8 PM EST) Relias Connect
Abuse and Neglect Prevention Update
The Abuse & Neglect Prevention Task Force convened in response to Executive Order 2019-03 to ensure the health and safety of
Arizona’s most vulnerable citizens. The Task Force examined a broad range of concerns and opportunities aimed at enhancing
the prevention of abuse and neglect. https://www.azahcccs.gov/AHCCCS/CommitteesAndWorkgroups/abuseneglect.html
Report of the Abuse & Neglect Prevention Task Force to Governor Douglas A. Ducey
https://www.azahcccs.gov/AHCCCS/Downloads/AbuseAndNeglectPreventionTaskForceReport2019.pdf
Arizona Developmental Disabilities Planning Council
ADDPC | Arizona Development Disabilities Planning Council (az.gov)
Arizona Sexual Violence & IDD Collaborative- Meets Quarterly
◦ Last meeting January 5, 2023
◦ Interested contact Leigh Ann Davis- Ldavis@thearc.org
There are 4 Statewide Sub-Workgroups- Meet Monthly
• School Abuse Prevention- Betty McEntire, AZ
• Training and Prevention- Gina Griffiths
• Trauma-Informed Care Access- Josette Sullins, dehp integrative care
• Criminal Justice- Jon Meyers, The Arc of ArizonaECSII(R)
Early Childhood Service Intensity Instrument
• Standardized assessment tool designed to focus on infants
and toddlers 0-5
• No cost training available for provider and health plan staff
o Available through AACAP and available until September 2023
o Provider or health plan staff
• ECSII similar to CALOCUS, but specific to infants and toddlers
o Encouraged, especially for those working with infants and
toddlers; others welcome
1Q4 - 2022 Q4 2022 Results
QUARTERLY 91% across all agencies
100%: 116 (32%)
REPORT !90-99%: 96 (26%)
80-89%: 37 (10%)
(LEARNER STATUS) 70-79%: 29 (8%)
60-69%: 17 (5%)
50-59%: 23 (6%)
Below 50%: 50 (13%)
Reporting Dates: 10/01/2022 - 12/31/2022
368 Provider Agencies
Training Plans: AzAHP 90-Day & Annual
Report Run Date: January 31st, 2023
Q1 2022 Results
Results are available at www.azahp.org 96% across all agencies
100%: 131 (44%)• Dashboard: Visual representation of what is happening during the current quarter.
RELIAS • User List: Review User list (monthly at a minimum) to ensure all employees who have left
REPORTING your agency have been de-activated or those individuals who are “on-leave” have been
designated as such. This might include: maternity/paternity/family leave, military,
medical, extended absence
• Training Plans: Review agency created training plans to ensure the correct courses are
being assigned to the correct groups of employees.
o Look for duplicates of courses that are already being assigned via the AzAHP
Training Plans, and remove them.
• Reporting:
o Suggest to run the Course Completion History and Course/Learner Status reports,
monthly at a minimum
o Depending on the size of the agency, it may be helpful to give supervisors/managers
“Supervisory” access in Relias, so they can run these reports themselves and
manage the course completions for their assigned employees.
o Include these reports in conversations during your larger team meetings with
management/leadership.
o Resources:
STEPS § https://azahp.org/
§ >AZ Workforce Development Alliance – ACC, ACC-RBHA >Provider Resources
TO >Relias Resources/User Guides >
SUCCESS o Specifically look at: Learner Status and Course Completion History Job
Banner Aids
Internal Data• Employee Accountability:
RELIAS o Include a requirement to be current with training completions on employee annual
reviews
REPORTING o Add language about the expectations in policy/procedure/and employee handbook
o Make compliance with training a requirement for promotion opportunities
o Have supervisors work with employees to “find time” in their schedules to complete
training (development is part of their job).
• Flexibilities:
o Relias trainings of the month may be completed as a group or during team meetings.
Whomever runs the training would need to review the content in Relias, then relay
this information verbally to the group; facilitating a conversation about the learning
objectives, course content and how it relates specifically to agency policies,
procedures and practices.
§ NOTE: The length of the “conversation/discussion” does not need to match the
number of hours designated to the course in Relias…it may be shorter or longer,
as long as the content is covered and knowledge is gained by attending
individuals.
§ A Relias Administrator may then (manually) mark those individual complete for
the course.
• Rewarding Success:
o Creating “fun” ways to promote training compliance
STEPS § Have inter-departmental competitions (highest score wins a prize or
recognition)
TO § Individual rewards – Everyone achieving xScore will be entered into a drawing
SUCCESS for a prize
§ Create
BanneraInternal
“Kudos”Data board and list the names of employees who achieved 100%Provider-Workforce Development Plan 2023
(P-WFDP)
• Due Date: Feb. 1st – 28th, 2023
• (Early/Late submissions will not be accepted)
• Workshops: *AzAHP - Provider Workforce Development Plan (P-WFDP) Workshop
o Workshops will review the P-WFDP, include breakout sessions, and live Q&A
• The Last Workshop!
Search “Workshop” in Relias
• 02/15/23 10:00 AM– 11:30 AM (You may only register for 1 at a time)
• Feedback Process: The P-WFDP submissions will be reviewed by a minimum of two members of the
Alliance.
o Feedback will be included on the Competency Continuum and returned to you no later than June
2023.ASAM AZAHP - AZ ASAM WITS course de-activated 12/30/22. AHCCCS has not given further guidance on what the “required” course is for ASAM. AHCCCS stated (in writing) that agencies would not be held accountable to ASAM line items on the BH audit tool until they have finalized a contract with ASAM and have provided guidance about the requirement. Providers who need ASAM for outside accreditation should follow-up with those accrediting agencies to determine what is required. Mercy – ASAM Conceptual Foundation (still training this course, but it does not meet the “requirement” – this is a supplemental course to provide additional foundation/historical knowledge for ASAM.
Jennifer Billman – TERROS Health
Director of Service Excellence and Employee
Experience
Standard Competency GuideProblem Solving C O M P E T E N C Y
What do you think?
Use the chat to give us
the most absolute
random and dumb
Top 20 Problem Solving
solution to the problem Activities to Boost Team
in front of you. Decision Making
(proprofsproject.com)Problem Solving
• What do you think is the most important
problem-solving skill?
• Active Listening
• Decision Making Ability
• Creative Ability
• CommunicationAssessing Problem Solving STAR method
• Problem-solving abilities can be assessed in
three ways
• By asking for examples of times when the
person previously solved a problem;
• By presenting them with certain
hypothetical situations and asking how
they might respond to them;
• By seeing how the person applies their How To Use the STAR Interview
problem-solving skills to different tests and Response Technique | Indeed.com
exercises.PowerPoint Presentation (azahp.org)
R&R
Reminders and Resources
Training of the Month – None until April
Training Plans Changes
• "HIPAA: The Basics" retired 5/7/22 and replaced with
"HIPAA: Basics"
• "Integrating Primary Care with Behavioral Healthcare"
retired and replaced with "Integration of Primary and
behavioral Healthcare"
Training Opportunity
• Care1st offering suicideTALK, safeTALK, and ASIST in
Flagstaff and Prescott, February
• Registration link in flyer,
email Mark.Faul@care1stAZ.com
Employee Questionnaire Requirement
• “*AzAHP Healthcare Network Employee Questionnaire”
• Due date: 2/28/23Open Discussion:
Questions, Suggestions,
Ideas & Feedback
Banner Internal DataClosing/Next Meeting
Next meeting: March 9, 2023
11:00 AM – 12:30 PM
Banner Internal DataThank You!
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