Customer Advance - We Out Here Festival
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Just a few days to go until you set off to join us for We Out Here festival 2021. What a couple of years it has been since we were lucky enough to be in this amazing place with a community of like-minded people, celebrating the music we love. It has been a rollercoaster to get this far and your support has made it possible, so firstly, thank you! Before you begin your journey, please take the time to read through the information we have put together for you. We can’t wait to see you all.
By attending this show you are joining our worldwide family. We welcome you with open arms. Love each other, respect each other, watch out for those around you, be safe and be happy. This year in particular: we ask for respect, patience and empathy for how those around us feel. Please leave no trace, let’s leave the site beautiful. More love.
CONTENTS 1. PRE-TRAVEL 2. TICKETING INFORMATION 3. GETTING TO THE FESTIVAL 4. SITE ACCESS 5. CAMPING AND ACCOMMODATION 6. ACCESSIBILITY 7. SUSTAINABILITY 8. TICKETING AND FESTIVAL TERMS & CONDITIONS 9. PROHIBITED ITEMS 10. WELFARE 11. SAFETY AND WELFARE 12. PARTNERS
1. PRE-TRAVEL 1.1 HAVE YOU DOWNLOADED? The Festival Programme - View/Download The Festival Programme includes the full music programme, as well as wellness activities, film, talks, family activities, dance tent, listening tent and everything else on offer at We Out Here 2021. This year we will also have a physical programme available, following feedback from 2019. You can also download the programme to your phone. 1.2 HAVE YOU READ THE ESSENTIAL COVID-ENTRANCY POLICY? All ticket-holders 15 years old and above will need to take an NHS Lateral Flow COVID-19 self-test within 48 hours of your first-time arrival on site, and provide proof of a negative result for entrance to the festival. View/Download
1.3 HAVE YOU BOUGHT? Shuttle Bus Tickets - Buy Here Car Parking - Buy Here Hot Tubs - Buy Here 1.4 HAVE YOU CHECKED OUT ALL THE GOOD STUFF? Food and Drink - Explore Family Activities - Explore Wellness - Explore 1.5 PACKING Must Pack for all Do Pack Do Not Pack attendees • Hat • Umbrellas • Festival Ticket • Sun cream / After sun (please bring a coat with • Bank card and/or cash • A jumper a hood!) • Appropriate footwear: • Waterproof • Drugs / Illegal sub- trainers or • Some warm clothes for stances walking shoes the evenings • Legal Highs • Wellies if the forecast • Sharp or potentially And for Campers is looking wet dangerous objects • Tent • Bum Bag • Stilettos • Roll mat (or safe place to store • Pets • Sleeping bag valuables if • Glass • Torch you must carry them • Your favourite clothes • Bin bags with you) • Knives or sharp objects • Pillow • Some swimming gear (including multi tools) • Towel for the lake
2. TICKETING INFORMATION 2.1 TICKETS Weekend Tickets allow entry for all four days of the event – Thursday 19th, Friday 20th, Saturday 21th and Sunday 22nd AGE RESTRICTIONS Under 18 tickets must be purchased with an adult ticket and we ask all under 18s to arrive at the festival gates with the adult their ticket was bought with ID We will only be accepting current versions of any of the following: • Passport • Photocard driving licence for UK and Northern Ireland (Full or provisional) • Pass card with hologram • Armed Forces/NHS Identification cards Screen-shots or photocopies of any form of ID will NOT be accepted and we operate the challenge 25 policy so please turn up prepared WHAT SHOULD I DO IF MY TICKET HASN’T ARRIVED YET? Tickets are sent out upon purchase. For any queries or missing tickets, please log into https://weouthere.seetickets.com/customerservice where you can request your ticket to be re-sent to you. CAN I CANCEL A TICKET AFTER PURCHASE? Unfortunately we can’t issue refunds on purchased tickets. You are welcome to sell your ticket to a friend if you are no longer able to make it.
3. GETTING TO THE FESTIVAL 3.1 TRAVEL BY COACH We’ve partnered up with Tuned In Travel to provide coach travel to this year’s festival. The coaches will arrive at the Festival Site Car Park and will also depart from here for the return journey. Outbound journeys from all cities: Thursday 19th August (departure times differ based on departure city BIRMINGHAM 10:30am BRISTOL (BOND STREET) 10:30am LEEDS 10:00am LONDON (GREENLINE COACH STATION) 11:00am MANCHESTER 10:00am SHEFFIELD 11:00am Return journeys from festival site: Monday 23rd August (departure times differ based on arrival city) BIRMINGHAM 11:30am BRISTOL (BOND STREET) 10:30am LEEDS 09:30am LONDON (GREENLINE COACH STATION) 11:00am MANCHESTER 10:00am SHEFFIELD 09:30am Coach Tickets are now sold out. Please contact info@tunedintravel.com with any questions regarding coach travel 3.2 TRAVEL BY TRAIN The nearest train station to the festival site is Huntingdon, Cambridgeshire. How can I get from the station to the festival site?
3.3 SHUTTLE SERVICE There will be a Festival Shuttle service in operation between Huntingdon Train Station and the Festival Site on: To the Site: Thursday 19th August 11:00 - 12:59 (approx every 30 minutes) 13:00 - 17:59 (approx every 15 minutes) 18:00 - 21:00 (approx every 30 minutes) Friday 20th August 10:00 - 20:00 (one coach every 30 minutes) From Site: Monday 23rd August 08:00 - 15:00 (approx every 10 minutes) You will need to book your Shuttle Tickets in advance The shuttles will do two drop-offs; one for those with general admission and one for those who have purchased Boutique Camping. All those travelling to Boutique camping and wanting to use the train station shuttle need to buy a shuttle ticket and then transfer to an internal minibus round to the bou- tique entrance when they arrive to site. 3.4 TAXIS Taxis from the station should cost around £12, which you can share with your group and/or with any fellow attendees you meet on the train. Some of the local tried and tested taxi firm numbers are: Ace Cabs: 01480 453342 A Star Cars: 01480 455595 Phoenix (only cab firm with wheelchair suitable cabs): 01480 457576 3.5 CAR PARKING Car Parking - £25 on site (cash only) You can buy a parking pass in advance on the ticket page. Make sure to book the ap- propriate parking for the campsite you intend to stay in! Please buy in advance for speed of access but passes are available for £25 on site -please bring cash!
3.5 CAR PARKING Car Passes: Buy Car park opening times The car park will be open 24 hours from 12:00 on Thursday 19th till close at 12:00 on Monday 23rd. 3.6 CAMPER VANS You will have to purchase a ‘Live-in Vehicle’ pitch per vehicle, in addition to Festival Tickets. These are now sold out. 3.7 CYCLING If you are cycling to the site there is a bike lock up point situated onsite. Although security are stationed within the vicinity, bikes are left at owners risk, please bring double locks for your bikes, just as you would elsewhere. 4. SITE ACCESS 4.1 FESTIVAL GATE OPENING TIMES: Thursday 19th August | 13:00 - 22:00 Friday 20th August | 10:00 - 22:00 Saturday 21st August | 10:00 - 22:00 Sunday 22nd August | 10:00 - 22:00 Monday 23rd August | 10:00 - 12:00 Please email info@weoutherefestival.com if you intend to access the festival outside these hours or should you have any issues on the day you can speak to our team as festival gates are manned 24hrs. 4.2 BOX OFFICE OPENING TIMES Festival gates will be open: Thursday: 13:00 - 22:00 Friday: 10:00-22:00 Saturday: 10:00-22:00 Sunday: 10:00-22:00 4.3 RE-ADMISSION Re-admission is not 24hrs a day. You can leave site at any time but you will only be allowed back in between the hours of 10:00 and 22:00 each day. There is no re- admittance after 22:00 each night. As per our Covid policy:
Re-entry Covid policy: • Once you upload your test results, your negative Lateral Flow Test confirmation (text or email) will be valid for festival entry for 48 hours. • If you are re-entering the festival site you will need to ensure you have valid certification. • You may need to do an additional test if your confirmation expires past 48 hours 5. CAMPING AND ACCOMMODATION 5.1 CAMPING - WEEKEND TICKET HOLDERS Camping is free of charge to all weekend ticket holders 5.2 BRING YOUR OWN TENT There’s no size limit on tents for festival goers with general camping 5.3 BOUTIQUE CAMPING We offer a wide range of boutique camping options at We Out Here. All are now sold out. 5.4 SHOWERS There will be showers available in the campsites for all festival goers. Remember your own towels and toiletries! 5.5 BBQ’s & BONFIRES ARE PROHIBITED BBQ’s and Camp fires are prohibited at We Out Here for safety reasons. Small camp- ing stoves are okay to bring and use 5.6 GAZEBOS Please don’t bring gazebos 5.7 SOUND SYSTEMS Please think about your fellow campers and keep noise to a minimum, please don’t bring sound systems, there will be plenty of music over the weekend! 5.8 OFF-SITE ACCOMMODATION You are welcome to stay off site, however please note you can leave site at any time but you will only be allowed back in between 10:00 and 22:00 each day. No re-admit- tance after 22:00. Please make sure you have a valid Lateral Flow Test confirmation on entry (these last for 48 hours only).
6. ACCESSIBILITY We Out Here strives to be a festival that welcomes everyone. We are happy to be working with Attitude is Everything to help make the show as accessible as possible for all guests, whatever their requirements. We offer facilities for accessibility guests across the campsite and arena, and have detailed these below. Please email us for any further information you require in advance of the festival on accessible@weoutherefestival.com. On-site, you can drop in to chat to our helpful and friendly team at the Info Point on-site. SITE ACCESS We Out Here is held at Abbots Ripton, Cambridgeshire. The site is a farmland site with varying topography and ground conditions so an all-terrain wheelchair or pushchair will be required. All routes in and out of venues, campsites, and various areas of the site will be wide enough for wheelchair access, however there are areas of the site with limited access due to slopes and rough ground. Stewards will be available to assist as far as possible. We are predominantly an open-air event and weather conditions can dramatically affect the ground conditions, so make sure to check the forecast ahead and consider preparations you may need to make and any extra equipment that may be necessary. Access to site will be via the accessibility parking – arrange for complimentary car parking via accessible@weoutherefestival.com Accessibility parking will be next to accessible camping and check in with an easy route into the festival for all accessible customers. If you are being dropped off, the accessible car park will also act as a drop off point for customer wishing to check in via accessible check-in. Signs and staffing will direct you to the right place. Distances around site are listed below. If you require any more details please contact us on accessible@weoutherefestival.com Accessible Camping > Arena entrance – 350m Accessible Camping > Accessible parking – 175m max Accessible Camping > Campsite village – 215m Accessible Camping > Main stage – 945m
OTHER ACCESSIBLE FACILITIES We will have a 24 hour welfare and medical team available to support all customer needs. There will be a fridge available in the medical tent to keep any medication cool for the duration of the festival. There will be accessible toilets available across the site. Please visit either the Campsite Hub or the Info Point where you can pay a deposit to sign out a RADAR key for the duration of the festival if you don’t have one of your own. Approved assistance dogs will be permitted into the site, provided appropriate certification from the owner. Please email us for more information. Lowered bars, with large-print menus will be in place. Free drinking water will be available across site from designated water points. Seating is available in different areas across the site. Whilst the site offers plenty of open spaces, it is important to note that crowds may build up in certain areas. For those with mental health, emotional or sensory issues, the sounds, lights, smells and crowds of a festival have the potential to be difficult. Spaces such as Welfare, Info Point or the Accessible Campsite are available as respite. Festival staff will be available to assist. Please email us on accessible@weoutherefestival.com to discuss any specific requirements.
7. SUSTAINABILITY Minimising the environmental impact of We Out Here is a core focus for the whole team. Please help us keep the land beautiful and this event sustainable with the following guidelines: • We have partnered with TunedInTravel- a carbon neutral coach company. Please consider this and other public transport options before driving. Customer travel has the largest impact on the event’s carbon emissions. If public transport isn’t a viable option we encourage festival-goers to arrange car-pools where possible • If you plan on driving and have any spare seats to offer out, or if you are looking to jump in a fellow festival goer’s spare seat, please register for an account with Lift Share for easy, organised car-pooling • Please bring a reusable bottle to be refilled at available water stations on site. At We Out Here we have a no single use plastics and no glass policy; reusable metal bottles will be on sale at our merchandise stands and on site bars will stock water in aluminium cans • Please do not bring glitter to the site with you. It’s always great to sparkle at festivals but not at the cost of micro plastic damage to our oceans and wider environment. Alternative aluminium and plant cellulose based eco glitters will be available from select traders and the merchandise stall • Each year over £1 million of camping supplies were left at UK festivals. We can’t let these items go to waste again. That’s why Help Refugees has assembled a team of 200 volunteers to salvage leftover supplies at We Out Here, taking them to displaced people across Europe. Please help keep the site cleanup as easy as possible by doing your part in leaving no trace and avoiding the use of single use camping gear or pop- up tents as they are difficult to recycle once you are done with them after the weekend • Pack thoughtfully before your journey; consider excess packaging and minimise what you bring - leaving anything you don’t need at home - in order to reduce waste and make leaving no trace easier for everyone. In addition to the care and action taken by attendees, the team at We Out Festival will also be doing our bit: • Our permanent on-site stages and infrastructure means we are minimising the amount of transport and generator power for staging and large tent structures • Danley sound systems are some of the greenest sound systems available, taking up approximately ¼ of trucking space and power requirements (vs. standard line array systems) due to their efficiency. Danley speakers also maximise use of both recycled materials and rare earth materials in manufacturing
• Our waste management partner Greenbox, will be doing their bit too: – By keeping the site setup environmentally sustainable with bins for both waste and recycling and a skip for general waste buildup – Food confiscation points between campsite and arena – Bins with clear between the campsite and main arena for confiscated materials/waste and recycling bins on site for biodegradables and recyclables – Clear signage for recycling and waste bins to help customers sort their waste appropriately – Running litter pick/cleanups throughout the weekend – Cardboard, waste and recycling sacks provided to all traders who are responsible for their pitches – Similar sacks for all bars along with additional sacks for glass • We will be holding our food and drink concessions to the same standards with reusable cups used across all bars on site. No straws, plastic cutlery, polystyrene or any other single use plastics will be permitted on site in any capacity • Our bars and concessions will offer a number of vegan and other products chosen for their sustainability • Power across the festival site will be provided by hybrid generator systems to reduce the use of diesel • We Out Here have partnered with Greenpeace who will be present on site promoting environmentally sustainable living, and educating festival goers on the important work they do around the world • Our storage and device charging provider Charge and Store offset all their carbon emissions through Energy Revolution which you can do too. They will also be using an eco friendly 1x16amp power supply for all charging, and the provision of reconditioned portable volt chargers will help combat the environmental impact of battery production, usage and waste 8. TICKETING AND FESTIVAL TERMS & CONDITIONS 8.1 TERMS AND CONDITIONS Customers are required to meet the conditions of entry in order to gain access to the event Conditions of entry are listed as: • No ID, no entry • Valid Ticket • Only acceptable I.D must be a CURRENT version of one of the following: – Passport – Photocard driving licence for UK and Northern Ireland (Full or provisional) – Pass card with hologram – Armed Forces/NHS Identification cards • Screen shots of any form of ID will NOT be accepted
• We Out Here Limited operate the challenge 25 policy • Under 18s must be accompanied by the adult (18+) that the ticket was purchased with • Admission is subject to search • Possession of Category A prohibited items will result in the item(s) being seized and may result in admission refusal • Category B prohibited items are not permitted inside the festival gates and can be surrendered into amnesty bins or kept in a vehicle or locker during the festival • Unauthorised professional photography, audio and video is strictly prohibited • We Out Here Limited are not liable for damages, losses or injuries sustained at the festival • For any re-entry, access will only be granted the following day via the pass-out system. Full search will take place upon re-entry. Personal allowances of alcohol are only permitted upon first entry • Anyone heavily intoxicated by means of drugs or alcohol will be refused entry • Tickets are sold on the understanding that the event is subject to license from the appropriate authorities • The promoter, or their agents, reserve the right to refuse admission • The promoter, or their agents, reserve the right to enforce eviction from the festival site In addition to what is outlined within this document, it is acknowledged that there may be unforeseen circumstances that may lead to the refusal of entry. This would be determined by SB Security Solutions and festival management. Customers refused entry will be provided with a Duty of Care leaflet to detail options for onward travel and will be recorded as a refusal of entry within the Security Log.If the customer is refused entry twice, they will be evicted from the site. If the customer is under 18, security will request Welfare attendance and Welfare will manage the situation and ensure the under 18 leaves the site safely.
9. PROHIBITED ITEMS AND SURRENDER PROCESS 9.1 CATEGORY A - NON-RETURNABLE ITEMS Definition: If the item is deemed to have the potential to cause damage or harm, or is illegal, then the item will be non-returnable. Security Management will use their discretion. • If the item does not raise cause for concern – It will be placed within the secure surrender bins and handed to Cambridgeshire Constabulary at the end of the event • If the item does raise cause for concern, or is illegal – The person will be refused entry to site – The item will be bagged and tagged and the category and person’s full details and profile will be recorded. Any items bagged and tagged in category A will be kept in a secure location. – The police may be notified (as advised by Cambridgeshire Constabulary) Category A prohibited items are listed as but not limited to: • Illegal drugs, including Nitrous Oxide • ‘Legal highs’, ‘research chemicals’, ‘novel psychoactive substances’, ‘NPS’, ‘designer drugs’ or ‘herbal highs’ • Weapons • Any item which may reasonably be considered as a weapon • Fraudulently created or stolen I.D 9.2 CATEGORY B - RETURNABLE ITEMS Definition If the item is not deemed to have the potential to cause damage or harm and is legal but is on the prohibited items list, the item will be deemed as returnable. The following options will be presented for returnable items: • The item can be returned to the owner’s vehicle in the car park • The item can be surrendered into the secure surrender bins • The item can be placed in a chargeable locker for the duration of the festival
Category B prohibited items are listed as but not limited to: • Whipped cream dispensers, CO2 220g permitted (TBC) dispensers • Gazebos, awnings, temporary • Open bottles fencing or tented structures • Glass bottles or vessels • Alcohol above the personal • Spray paints/Aerosols over 250ml allowance • Generators • Flares, bangers, fireworks, sparklers, • Personal soundsystems fire poi, chinese lanterns and naked • Animals (except for approved flames inc. tea lights assistance dogs) • Megaphones • Portable Laser Equipment or Laser • Hi Vis Jackets Pens • Drone • Professional audio, audio-visual, film, or video recording information • Barbeques • Gas powered cooking stoves over 9.3 PERSONAL ALLOWANCE OF ALCOHOL Note that the personal allowance for alcohol is 12 cans of beer/ lager / cider OR 2 (plastic) bottles of wine per person (or a box of wine). No spirits are allowed. Sealed drinks, like bottles of water, are allowed but will be checked on entry to the site. There is no set limit on soft drinks or food We Out Here Limited, or their agent, reserve the right to the confiscation of any prohibited item found within the possession of any ticket holder, guest, staff, trader, or artist. Should the individual in possession of a prohibited item refuse to surrender the item to the surrender bins, return it to their vehicle or have it confiscated (item-dependant), We Out Here Limited reserve the right to refuse admission to the event. Customers refused entry will be provided with a Duty of Care leaflet to detail options for their onwards journey.
10. WELFARE Our experienced team of welfare staff are here to offer you a safe haven during the festival. If you have lost your things, need a cup of tea, had a bit too much alcohol or just need someone to chat to, the welfare tent is there to help and provides you with a quiet area when you need it. If you need any emergency supplies chat to our team and they will see how they can help! All our welfare staff are non-judgmental and discreet, will bring good vibes and make sure you are back enjoying the festival in no time. The welfare team are trained in child safeguarding too and can offer a safe place for children and parents if they feel uncomfortable at any point. They can also offer helpful information on request on issues such as protection of children’s hearing, keeping your child safe at event and other useful guidance if you are unsure of anything. 10.1 UNDER 18s Adult: Age 18+ Under 18: Teen: Age 15 - 17 Child: Age 14 and under All of our staff that are involved with child/youth safeguarding have a recent DBS check. Adults responsible for under 18s are encouraged to stay with them and monitor their activities. Any Youth or Children (14 and under) enjoying the kids area should be supervised by their designated responsible adult. This area is not designed as a crèche or child-minding service. Youth or teens (Aged 10+) may participate in activities for teens without a responsible adult present unless the activity/workshop leader requires adult supervision.
10.2 MISSING UNDER 18s If you are responsible for an under 18 that is missing please immediately report this to the nearest steward or security staff. There are festival protocols to ensure under 18s are found quickly and any found under 18s are safeguarded in a separate area of the festival. Please note the welfare team will not hand over any child to an intoxicated parent or guardian, so please keep an eye on your little ones at all times! 10.3 UNDER 18s and ALCOHOL The outlets for alcohol sales on site are all managed by experienced staff that are aware of the necessity to sell alcohol responsibly. All bars will look for wristbands when selling alcohol and not sell to anyone wearing an under 18 wristband. However, they will not rely on wristbands alone to determine the age of someone. A “Challenge 25” system will be in place and bar staff will ask for photo ID for anyone looking under 25 to back up the wristband system. The festival will discourage the presence of drugs. Security measures are in place to stop drugs from coming onto site and for dealing with any drug holders that may be found. Should Security personnel notice alcohol in the hands of someone wearing an under 18 wristband, the drink shall beconfiscated and poured away 10.4 SMOKING No Smoking or Vaping inside any structure onsite is allowed. Including but not limited to cabins, marquees, big tops, campsite tents 10.5 INFORMATION TENT There will be a customer information point open from 10:00 - 20:00 daily to answer any questions and distribute information 10.6 LOCKERS There will be provision of chargeable lockers inside and outside the festival
11. SAFETY & WELFARE 11.1 WELFARE TENT A welfare tent will be available for all customers, 24 hours between Thursday and Sunday. Our welfare team are happy to help with any issues from providing suncream and a cup of tea to aiding in finding your lost child, and have a huge amount of experience in dealing with a wide range of issue. 11.2 PERSONAL SAFETY Festivals are often places that you push yourself to your limits. Make sure you wear suncream and keep hydrated. Make sure you have a plan that all your friends know about in case you get lost at any point. There is a meeting point near to the info point to help you find your friends if you run out of phone battery. Please don’t bring your valuables to the festival, if you don’t need it, don’t bring it! If at any point during the festival you feel unsafe for whatever reason, please report this to security who will aid you in the best way they can. 11.3 DRUGS POLICY We Out Here operates a zero tolerance drugs policy 11.4 WHEN TO CALL 999? If you or someone you can see is in serious danger, their life is at risk or you are currently witnessing a crime that is not being dealt with by a member of staff, call 999. If you do so and following this a member of the festival team is also made aware of the incident please ensure they know you have called 999 so that we do not call them again! Otherwise please make our stewards, security or any staff member aware of the issue and it will be reported to our internal emergency system. 11.5 SWIMMING HOURS We are lucky enough to have 2 beautiful swimming lakes on-site for those who’d like to take part in some fresh water swimming. Qualified lifeguards will oversee all water-based activities during the swimming times of 09:00 – 20:00 daily (except from Thursday, which will be 13:00) If you’re not a strong swimmer, bring armbands and have a chat with the lifeguards before getting in the water. Thursday 19th August | 09:00 - 18:00 Friday 20th August | 09:00 - 18:00 Saturday 21st August | 09:00 - 18:00 Sunday 22nd August | 09:00 - 18:00
11.6 LOST PROPERTY Found at the info point and is available until 14:00 on Monday 23rd August. Any items not claimed before close at 14:00 will be available to redeem by emailing info@weoutherefestival.com within 14 days of the event. Whilst We Out Here Limited endeavor the safe keeping of any lost property item(s), we hold no responsibility for any loss or damage to the item(s). 12. PARTNERS We’d like to take this opportunity to shine a light on some on some of our fantastic partners, suppliers and volunteers who we’re delighted are involved in We Out Here festival. 12.1 Worldwide FM Worldwide FM will be broadcasting live from site at We Out Here 12.2 Danley Danley Sound Labs is the leader in audio innovation. Their unique technologies are key to designing cost-effective systems that deliver outstanding performance. 12.3 Don’t Be A Creep
At We Out Here festival the safety and wellbeing of our guests has always been a top priority - this year more than ever before. For the second time we’ve teamed up with Don’t Be A Creep to bring these values to life through a creative safe space campaign. Keep an eye out for their billboard on site, along with the GUARDIAN ANGELS welcome committee who will be distributing postcards with more information upon arrival. Tune into a higher frequency at We Out Here 2021. 12.4 Sleep Pods A Sleep Pod is a one person shelter that has been designed and manufactured by volunteers for any person that sleeps underneath the stars, for whatever reason, in the UK or throughout Europe. The amazing Sleep Pod team will be at We Out Here Festival 2021 and will be asking you to volunteer your time at one of their workshops and help make a difference for those who urgently need it.
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