Crothall Healthcare 2016 Be-A-Star Program
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Crothall Healthcare 2016 Be-A-Star Program Introduction Welcome to the 2016 Crothall Be-A-Star program. The program is divided into three “Star” periods, beginning now and ending July 15, 2016. By meeting all of the Star Achievement criteria and completing all three Stars by their due dates, your team exemplifies the Be-A-Star spirit of ‘going above and beyond’ and may earn recognition via regional or national awards. You may even win the opportunity to attend the Be-A-Star Awards Celebration! Follow the instructions provided to log into the Be-A-Star website to access our Crothall Healthcare Be A-Star Program for 2016. Remember that the BAS login page can be accessed from the Pof1Recognition.com landing page. The website will contain all of the information you need to fulfill your Star Achievements. Please Note: we will NOT be using the Star Tracking system to report Star Achievements. Instead, please look for specific instructions on the two (2) Achievements on which you will be reporting, as listed below. Supporting materials will include: • A letter from CEO Bobby Kutteh • Stars 1 through 3 Achievements and Resources • Submission instructions for • Star 2, Achievement 1 (Compass in the Community) • Star 3, Achievement 1 (Diversity & Inclusion) • Be-A-Star contact information • Three letter-size Star Tracking Posters, one for each Star • Be-A-Star merchandise you may order for your team Deadline & Reporting Summary: Star 1, Achievement 1: due 3/15/16. No reporting necessary. Star 2, Achievement 1: due 6/15/16. A link will be provided for you to report on your Compass in the community project. Star 3, Achievement 1: due 7/15/16. A link will be provided for you to report on your DIAC project. Star 3, Achievement 2: due 7/15/16. Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Dear Crothall Healthcare team,
Starting in FY16, Crothall will be joining our other Compass sectors and sister company
Morrison Healthcare in recognizing our managers and their teams through Be-A-Star (BAS). This
system allows our hard-working teams to fulfill their former President’s Council criteria as one
(1) of three (3) Stars. The other two (2) Stars will allow managers to first complete requirements
for and then enter two well-established Compass competitions: the Five Jewel and Compass in
the Community Awards.
The theme of this year’s Be-A-Star program is Leading the Field: Greatness Grows Here.
While there may be a reference to food in this theme, I think we can all relate to Leadership
and Growth for Our People.
I look forward to celebrating our first year of accomplishments and seeing you work toward
achieving our new standard of excellence as a “Three-Star Account,” meaning you have
completed all of the Achievements laid out in our BAS program!
The final wrap up will occur in Period 9 as we look at your financial scorecards. This will be
new for most of our Crothall managers—mark your calendars for July 15 and be sure your
finances are in order!
There are three levels of awards as a result of completing all three Stars by July 15. You can be
honored as a:
1. Platinum Account: every team that completes all achievements in the three Stars.
2. Platinum-Plus Account: for EVS and PT teams that in additon to completing
three Stars also meets budget.
3. Regional (RVP) BAS Account of the Year: teams that qualify will be ranked and each
regional vice president will select one BAS Account of the Year to honor.
4. BAS Account of the Year: from that pool of Regional (RVP) BAS accounts of the Year,
each of five (5) Operating Divisions will select one (1) Account of the Year to attend the
Compass Night of Stars in Orlando.
I hope you are as excited as I am about joining other Compass divisions in their competition for
excellence. I have every confidence that you are prepared for success and will represent
Crothall well in the coming year.
Sincerely,
Bobby Kutteh
CEO
Due Date: March 15, 2016 Your First Star is all about embracing the new Crothall BAS program. There is only one Achievement you need to perform to introduce the program to your team. For this you will receive automatic credit. Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
There are TWO requirements for Star 1, Achievement 1:
1. Read the program introduction and Stars 1, 2, and 3 to become familiar with the program.
2. Conduct your team meeting to introduce the 2016 Be-A-Star Program.
a. Read CEO Bobby Kutteh’s letter aloud to your team.
b. Print and hang the Star 1 Tracking Poster in a visible location. All three Star Tracking
Posters can be downloaded from the Introduction page. Don’t forget to print and hang
the new poster for each Star period.
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.Due Date: June 15, 2016 Note: Compass in the Community Award Submissions must be submitted by June 24 to Rebecca Monroe. See Award Section for more information. Star Two is all about bringing Crothall to your Community. Please participate in the Compass in the Community activity and report using the linked tool. After you complete the activity, you may want to officially submit an entry into the Compass in the Community contest. Check out the requirements on page 12 of this PDF or go to the Compass in the Community link under the Awards section of the Be-A-Star website. Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Compass in the Community
Compass Group recognizes its responsibility to make a
positive contribution and impact in our communities
through outreach initiatives. This can easily be achieved
by leading, participating, or supporting a community outreach project that also contributes to
meeting MAP 1, 2 or 3 goals and objectives:
● Partner with your client(s) and customers to lead an outreach project.
● Assist with programs your client and customers are already hosting via in-kind, financial,
or volunteer support.
● Collaborate with area Compass Group accounts in facilitating a community action event.
● Individually lead activities to meet a societal need.
● Recognize and aid with associate-initiated community outreach.
*If you need help getting started, refer to the Compass in the Community “Ideas and
Suggestions” resource document.
How to get credit:
● Complete and save the Compass in the Community Form. This form is
located on the Be-A-Star website under the Star 2 Achievemnt 1
link. Once complete, send your form to Sector Partner Rebecca.
The Purpose of Completing a Compass in the Community Star Achievement is…
It demonstrates Compass Group’s value of Responsibility in making positive contributions to
the health and well-being of associates, customers, and the communities in which we work and
live. These activities can potentially strengthen associate, client, and customer relationships
which in turn will result in higher retention levels with all groups. Other positive outcomes
include unit organic business growth, opportunities for additional sales with other Compass
Group companies, and access to greater supply savings.
Note: Consider participating in the optional Compass in the Community North America Awards.
Due Date is June 24, 2016.
Refer to the “Awards” section and click on the optional ‘Compass in the Community Awards’ link to
review the additional guidelines.
CITC Resource Links (found on the Be-A-Star website under the Awards section & click on the
Compass in the Community link):
● CITC Star Achievement Form
● CITC Ideas and Suggestions PDF
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.Due Date: July 15, 2016 There are two (2) Achievements for Star 3. The Diversity & Inclusion Achievement is the initial step of participating in the FY16 Five Jewel Award. The second will be a Period 9 assessment of your Performance based on your operating divisions' Be-A-Star Regional Account Performance Criteria for Accounts of the Year. Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Diversity & Inclusion
Diversity & Inclusion is important to us because of you, our great
people. All together we w in. The unique backgrounds, talents, skills
and abilities our associates bring to our clients and customers make us
the leader in foodservice and support services management. That’s
why we want to hear from you, our valued associates, about how you embody diversity &
inclusion within your unit or team.
How to Get Credit:
Simply complete the Diversity & Inclusion form and upload it to the Star Claims page on the
Be-A-Star website by the Star 3 due date.
Activity:
Diversity & Inclusion Training Programs
Complete the checklist on the form listing the types of diversity & inclusion training programs
your associates have attended, and complete the short description.
Star Resource Links:
● Star 3 Form – Diversity & Inclusion
● Diversity page on AltogetherGreat.com
● Diversity page on My Compass
● Diversity & Inclusion Training page on My Compass
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.Be-A-Star Regional Account Performance
Criteria Deadline: 7.15.16
The following Criteria for Star 3's 2nd Achievement reflect the high performance standards
each operating division President expects of their best management teams. Fulfillment of the
following criteria in addition to completion of the other Achievements of all three (3) Stars
will qualify a team for the Platinum or Platinum-Plus Account honors and place them in
running for Regional and National Be-A-Star Accounts of the Year.
* For this star, fulfillment of Criteria will be reported by your RDO based on your work
through Period 9. It is important to get started on completing the Criteria early in your
fiscal year.
Criteria 1 HCAHPS – EVS only
Real-Time HCAHPS score must be 2% or greater than the CMS State Average
or show 10% improvement over previous fiscal year.
Criteria 2 Standardization Audit – EVS & PT
Standardization audit score 95% or better
Criteria 3 Annual RDO/Unit Audit
RDO/Unit Audit must be 97% or greater
Criteria 4 Safety
Must achieve unit-specific Safety Targets - credits versus charges
Laundry – unit IFR improvement over prior year-end
Criteria 5 Client Retention
Current FY referral letter (or served as reference account)
Laundry GM - 98% client retention (based on budgeted vs. lost revenue)
Criteria 6 MCC
MCC Activity within account or system
Criteria 7 Variance to PBO Budget - reaching this target qualifies EVS/PT accounts for
Platinum-Plus status
EVS/PT - Exceed PBIT Budget by 5%
or Accounts Receivable Target - reaching this target qualifies Laundry, POM, and
HTS accounts for Platinum status
Laundry - Unit DSO improvement over prior period year-end
POM/HTS - DSO must be current
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.This is your opportunity to be recognized for your growth and success this year.
Platinum Accounts!
Operations that earn all three Stars are
Platinum Accounts that also meet the EVS/PT budget requirements are
Platinum-Plus Accounts!
Platinum Accounts will be rewarded with a certificate of achievement and publication in an
internal newsletter. Platinum-Plus accounts will be rewarded with a plaque of achievement
and publication in an internal newsletter.
Your RDO will rank your account based on your scores for achieving Platinum-Plus Status for
EVS or PT managers and Platinum Status for PT, POM, or HTS managers. Those who rise to the
top will be eligible for Regional and National Awards. Each regional vice president will select
one BAS Platinum Account for a Regional Award. From that pool, each of five (5) Operating
Divisions will select one (1) Account of the Year to win a National Award and to attend the
Compass Night of Stars in Orlando.
You may choose to participate in two optional Compass Group North America Awards: the
Compass in the Community North America Awards , and/or the Five Jewel Award for Best
Practices in Diversity & Inclusion
. Click on the links in your online Be-A-Star Program to learn
more.
Awards Resource Links:
● Be-A-Star Program Awards page
● Optional Compass in the Community National Awards page
● Optional Five Jewel Award page
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.Compass in the Community North America Awards
(Optional Participation)
Due Date: June 24, 2016
Submit To: Rebecca
Monroe
rebecca.moroe@compass-usa.com
Description of Activity:
Giving back to the communities we serve is the right thing to do. Compass Group is proud of
the time, energy and financial resources our businesses and associates contribute to help build
stronger, healthier communities. The Compass in the Community North America Awards
program recognizes those associates and accounts who best demonstrate this guiding principle.
How to get credit:
1. Complete the Star Achievement’s Compass in the Community form, a dding a
brief
essay
(maximum 500 words) description of the project should include:
● Community initiative(s) and their goals and objectives
● Level of support from operation/team associates
● Outcome of the project's efforts with information about its effect on outreach
recipients, as well as account associates, client(s), customers, and vendors
(where applicable)
● Any public acknowledgement received
2. The submission should be exhibited in presentation format. This can be a scrapbook,
electronic presentation (such as PowerPoint), or a video* (on CD/DVD or provide link
address if posted on web). * Note: Videos can be no longer than 5 minutes in total
length and not professionally produced.
● Include documentation of planning, execution and results (pictures, meeting
notes, volunteer sign-ups, diagrams and graphs, press releases, newspaper
articles, pictures, flyers, thank you notes, etc.).
How to Submit: S y Friday, June 24,
end your form and submission to your Be-A-star Contact
b
2016 (suggested date to all for top selections)
.
Due Date for Division Entries: E ach program (Canteen, Eurest, Chartwells Schools, Morrison,
Corporate, etc.) may send up to three (3) submissions for CITC North America Awards
consideration.
Chosen submissions for Awards consideration must be received by Summer Baruth, Inclusion
Generalist, by Friday, July 15, 2016
.
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.Number of Awards: Five
One Gold award: $8,000 for charities and
attendance at the Compass Night of Stars
Celebration!
One Silver award: $6,000 for chosen charities
Three Bronze awards: $2,000 each for their respective charities
inning submissions have the following criteria in common:
Judging Criteria: W
● Outreach appeared to be a "way of doing business"
● Activities promoted sustainability for the recipient(s) and/or cause
● Activities made a significant and assessable impact
● Activities promoted team building and there was significant associate involvement
● Collaboration with other Compass and/or non-Compass groups
● Goals of the community activity were clearly defined and focused
● Activities were well-planned, executed and outcome(s) measured and presented
The North America Awards judging committee consists of executive officers, managers and at
least one representative from a non-profit partner organization.
(
It is suggested that divisional
judging groups have a similar make-up, though each program can decide how to choose their
Awards submissions. )
Award Date:
Site Contacts and Managers of winning submissions will be contacted by the
mid-August 2016.
CITC Awards Resource Links:
● CITC Star Achievement Form
● CITC Ideas and Suggestions PDF
● CITC Judging Form
● CITC Participation Certificate
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.2016 Five Jewel Award
For Best Practices in Diversity & Inclusion
(Optional Participation)
Submission Due Date: June 30, 2016
Forward to: Rebecca Monroe
rebecca.moroe@compass-usa.com
Diversity & Inclusion Defined
Compass Group believes a diverse and inclusive environment supports innovation and
collaboration, and benefits our associates, clients and customers.
Diversityis the presence of differences that make each person unique that can be used to
differentiate groups and people from one another. There are a number of different dimensions
of diversity*, however diversity is simply what makes you…you.
Inclusionis the full engagement and development of all associates. Inclusion is what makes our
diversity matter. Inclusion fuels creativity, allows us to attract and retain a highly skilled
workforce, and helps us to deliver positive business results.
ltogetherGreat.com
Visit A to learn more about Diversity & Inclusion at Compass Group.
Dimensions of Diversity
*See diagram
Submission Criteria:
Diversity & Inclusion at Work
Is there diversity among your team members? Do you leverage that diversity to create a
stronger team? Have you created an inclusive workplace environment? If so, we want to hear
from you! In your Five Jewel Award submission, highlight aspects of diversity among your
associates and describe how you use the power of diversity & inclusion to build a stronger
team, deliver great service and drive business results.
Create an essay, video or scrapbook that answers the following questions:
Participation:
1. How many associates are in your unit(s), department(s) or team?
2. How many associates participated and/or were involved in this diversity & inclusion
initiative(s)?
Partnering:
3. Did your unit/department/team partner with your client, community agency,
non-company group, etc? If so, how?
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.Criteria
4. Tell us about your team’s diversity (as defined above). How do you leverage this
diversity? How do you create an inclusive workplace? Tell us about a
project/solution/activity which demonstrates how you use inclusion to build a stronger
team, deliver great service and drive business results.
Result
5. What was the result of your project/solution/innovation? Is it transferable? Is it
sustainable?
Wow Factor
6. Your submission should include a “WOW” factor. A wow factor isn’t limited to the look
and feel of your submission’s presentation, but could include a creative
project/solution/activity/innovation.
NOTE:Submissions must be individual unit or department submissions. Region and division
submissions will not be accepted.
To qualify for the 2015 Five Jewel Award, you must:
● Step 1: omplete
C the Star 3 Diversity & Inclusion achievement.
○ Be sure to complete the Star 3 form.
● Step 2: omplete
C the Five Jewel Award activity outlined above.
○ Ensure that all questions are answered and the completion criteria is met.
● Step 3: S
ubmit an essay, scrapbook or video following the guidelines below.
To submit
for award consideration:
Along with a copy of your Star 3 Diversity & Inclusion Achievement Form, provide above
information in ONE of the below acceptable formats:
● An e ssayof
no more than 1000 words
● A scrapbook , digital (i.e. PowerPoint or electronic file) or hard copy, displaying
photos, associate testimonials, a summary, etc. ( No longer than 15 pages)
● A video with photos, associate testimonials, a summary, etc. (Not to exceed 5
minutes)
○ THE VIDEO CANNOT BE CREATED AND/OR PRODUCED BY A
PROFESSIONAL COMPANY OR ORGANIZATION. YOUR TEAM/UNIT MUST
CREATE AND/OR PRODUCE THE VIDEO.
IMPORTANT: Your team may only submit one item listed above. Sending more than one will
deem the entry ineligible.
Five Jewel Resource Links:
● Diversity & Inclusion Star Achievement form
● Mapping Our Way Forward PDF
● Diversity page on AltogetherGreat.com
● Diversity page on MyCompass.com
● Five Jewel Award page on My Compass (
featuring past winners)
● Five Jewel Award Process and Judging Criteria PDF
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.Dimensions of Diversity
Diversity is the presence of differences that make each person unique that can be used to
differentiate groups and people from one another. Many think of gender, race, ethnicity and
age when they think of diversity, but there are various dimensions of diversity beyond those
that we can see. The following diagram visually depicts this concept quite well:
➢ Primary- makes up our personality
➢ Secondary - reflects our lifestyle choices
➢ Organizational - represents the roles we chose
➢ Cultural
- reveals how we’re influenced by our cultural experiences
Remember, no one dimension is more important than the other. All aspects of diversity are
important and worth consideration.
Note: Be-A-Star Website Address is http://beastar.compass-usa.com
See the Website Support section for detailed login instructions.If you have questions regarding any of the achievements or support materials in your sectors’ Be-A-Star Program, contact your Regional Be-A-Star Champion below. Rebecca Monroe Your Regional Director of Operations Director of Communications rebecca.monroe@compass-usa.com Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Your Be-A-Star Program is all in one place on the Be-A-Star website at beastar.compass-usa.com . The Be-A-Star website contains your Crothall Healthcare 2016 Be-A-Star program materials. To log into the Be-A-Star website and access the Crothall Healthcare program, follow these instructions. 1. Go to the login page: http://beastar.compass-usa.com 2. Click on the ‘Login’ button in the upper right hand corner of the screen 3. Enter Operation Number: CHC001 (C-H-C-zero-zero-1) 4. Enter Password: crothallhc 5. Click on the "GO!" button 6. Click on 'Sector Programs' from the website home page 7. Click on the Crothall Healthcare logo If you need assistance with the Be-A-Star website, send an email to your Regional Be-A-Star Committee or Be-A-Star Champion. See the Program Support section for a list of contacts.
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