COOKIE PROGRAM 2019 manual supplement - Girl Scouts-Arizona Cactus-Pine
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COOKIE PROGRAM 2019 manual supplement
Cookie Sale Dates & Timeline
KEY DATES
Sale dates are January 21 – March 3, 2019.
Cookie Booth Rounds Begin – Troops may earn two early bird slots: one for early troop
November 3
registration (by April 30); a second for $350 troop pre-order sales in Fall Product Program.
November 10 Cookie Booth Round 1 – starts at 9 am – two picks
Before the Program
November 17 Cookie Booth Round 2 – starts at 9 am – two picks
December 1 Cookie Booth Round 3 – starts at 9 am – two picks
December 8 Cookie Booth Round 4 – starts at 9 am – two picks
December 15 Cookie Booth Round 5 – starts at 9 am – four picks
December 22 Cookie Booth Open Booth Slots – starts at 9 am
December 9 Initial Troop Order due
January 4 Digital Online Cookie/Digital Order Card (DOC) Parent Access opens
January 12 Cookie Kick-Off @ Grand Canyon University
January 13-18 Extended Area Cookie Delivery
January 19-20 Metro Phoenix Cookie Delivery
January 21 Cookie Program starts
January 21 Council Cupboard closed for clean-up day
Cookie Program
Jan 22 – Mar 3 Cupboards open – check eBudde on our website for hours and locations
February 4 Money due in troop account for first ACH withdrawal
February 7 First ACH – $1.00 for all cookies ordered from initial order through February 1
February 7 ACH for T-Shirt orders
February 18 Money due in troop account for second ACH withdrawal
February 21 Second ACH – $1.50 for all cookies ordered through February 17
February 24 DOC closes
March 3 Cookie Program ends
March 7 Final Rewards - troop submits final rewards
After the Program
March 11 Parent/Guardian Outstanding Balance Form due
March 11 Money due in troop account for final ACH withdrawal
March 14 Final ACH - remaining money owed
May 4 525+ Event - Sunsplash Mesa
TBA 1,000+ Event – WICKED The Musical @ ASU Gammage
June 7-9 2,000+ Event – Haunted Jerome Tour & Weekend Camping
June 14 3,000+ Event – Stay & train ride from Williams to Grand Canyon @ GC Railway Hotel2019 COOKIE MANUAL SUPPLEMENT
Table Of Contents
Welcome to the Cookie Season 2019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2019 Updates (cookie line up, opt- out, 5 skills). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Power of Cookies / Tips for Success. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Top Selling Troops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Digital Cookie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safe Online Selling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cookies for the Community. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Boothing Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Booth Safety & Theft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Initial Order Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
ACH Dates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2019 Promotions & Contests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Cookie Pro. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Girl Scout Cookie Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cookie Season at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Girl Scout Law and The Cookie Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Important Links
USE THE LINKS BELOW OR FIND THEM ON OUR WEBSITE
»» Troop Product Manager Agreement – http://bit.ly/troop-product-manager-agreement
Troops must sign this online agreement before a troop can participate in the cookie program.
»» Initial Order and ACH Calculator – http://bit.ly/initial-order-calculator
This link helps you calculate the cookies to order (by flavor) on your Initial Order. It can also calculate the
amount of money you need to have in your troop account prior to the ACH dates.
»» Digital Cookie – https://digitalcookie.girlscouts.org
»» Little Brownie Bakers – www.littlebrowniebakers.com AND youtube.com/LittleBrownieBakers
A great source for clip art, activities, videos and blogs about goal setting, volunteer success, selling tips, Cookie
Rookie information, Take Action Projects, and more.
»» Cookie Tutorials and Knowledge Check – http://training.girlscoutsaz.org
»» Full Cookie Program Manual – www.girlscoutsaz.org/cookie-training
»» Cookie Contests – www.girlscoutsaz.org/cookie-contests
DO NOT submit contest entries to cookiecontest@girlscouts.org. This is no longer a valid email to submit contest
entries (including Mystery House finds).
COOKIE PROGRAM MANUAL | 2019 SUPPLEMENT 1Welcome to the
2019 COOKIE MANUAL SUPPLEMENT
2019 Cookie Season!
Dear Girl Scout Volunteers,
Thank you for supporting the girls in your troop during the Cookie Program. This is an important part of
the Girl Scout experience and one your Girl Scouts will remember forever.
Girl Scout parents and volunteers tell us their favorite part of the Cookie Program is spending time with
the girls and watching them grow and reach goals. As one Troop Leader shared in the 2018 Cookie Survey,
“I love what the Cookie Program teaches the girls- they really come out of their shell and make
amazing progress throughout the Cookie Season. Girls step out of the comfort zone and talk to people,
learn how to run their business and the ethics of the business. They manage money and learn to
count change. These aspects are all so positive and appreciated.”
The Cookie Program is far more than a way to raise funds. It gives girls hands-on leadership and
entrepreneurial practice through real-life experiences. Girls gain life-long skills like goal setting, decision
making, money management, business ethics, and people skills. While developing skills, these girls
are earning revenue to fund even more leadership experiences, like Girl Scout travel, camp, and STEM
programs. Girl Scouts are smart, we earn while learning, so we can learn and experience even more!
Everybody wins in the Girl Scout Cookie Program because…
»» Girls develop important life-long skills.
»» Girls, their friends and families spend more time together.
»» Customers can enjoy their favorite Girl Scout Cookie they’ve been waiting for all year.
»» The revenue funds Girl Scout adventures for all GSACPC girls from the Troop to the Council.
To be successful, girls need the support of the Troop Leader and Troop Cookie Manager. As her mentor,
teacher, program facilitator, transporter, logistic manager, IT support, accountant, and so much more, you
are creating an experience that will shape her future and help her to develop lasting skills.
Maddie Dunlap, 2018 Top Seller (4,874 boxes of cookies sold) said it best when explaining her success,
“I have been truly blessed to have such a strong and supportive leader, Jaime Snethens, along with
very dedicated troop moms and volunteers.”
Thank you for sharing your time and talent with girls in a program where girls learn, grow and make a
lasting impact on the world.
Your sister in Girl Scouting,
Tamara Woodbury
CEO
2 GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC.2019 Updates
2019 COOKIE MANUAL SUPPLEMENT
This supplement will provide you with updates and information about the current season. Please refer to
the Program Manual for detailed information and guidance on the Cookie Program as a whole. Ask your
Service Unit Cookie Manager for a hard copy or view online at girlscoutsaz.org/cookie-training
The Girl Scout Cookie Line-Up
All the favorites are here! The 2019 cookie line-up features Thin Mints, Samoas, Tagalongs, Trefoils, Do-
si-dos, Savannah Smiles. S’Mores! and Toffee-tastics, our gluten-free option, will be available in limited
quantities, while supplies last.
»» Super Six $5 per box Thin Mints, Samoas, Tagalongs, Dos-si-dos, Trefoils, Savannah Smiles
»» Specialty $6 per box Girl Scout S’Mores and Toffee-tastics
Opt-Out Of Rewards & Program Credits
Girls now have the option to opt-out of rewards from 60-450 packages and instead earn a 3-in-1 portable
charger and tote bag. The girl must reach 450+ packages in sales.
NEW! Council Destination Travel Layaway
Dreaming of going to Italy, Greece, Paris or Tokyo? Program Credits can be used to pay for upcoming
Council travel (up to two years ahead) or can be applied towards your lifetime membership. Program
Credits used for destination travel must be redeemed before the expiration date on the card issued or
they will expire as normal. See www.girlscoutsaz.org/program-credits for more details.
The Five Skills For Girls
Everything girls do in Girl Scouting is designed to help them grow into leaders of courage, confidence and
character. The skills girls learn through the Cookie Program will help them grow into leaders in their own
lives, leaders in business and leaders in the community.
GOAL DECISION MONEY PEOPLE BUSINESS
SETTING MAKING MANAGEMENT SKILLS ETHICS
Girls set cookie sales Girls decide where Girls develop a budget, Girls learn how to Girls act honestly
goals individually, and when to sell take cookie orders and talk (and listen!) to and responsibly
and with a team, cookies, how to handle customers’ money. their customers, as during every step of
create a plan to market their business, well as how to work the Cookie Program.
reach them. and what to do with with other girls.
their earnings.
COOKIE PROGRAM MANUAL | 2019 SUPPLEMENT 3The Power of Cookies
2019 COOKIE MANUAL SUPPLEMENT
Tips For Success
100% of the cookie proceeds stay in Arizona Cactus-Pine Council to
benefit local Girl Scouts.
1 Cookie season is busy. It takes
a team! Ask for help from
parents. Appoint a Troop Cookie
Cookie proceeds fund almost 70% of Girl Scouts–Arizona Cactus-Pine Manager. Don’t try to be both
Council’s operating expenses. They are the largest source of income for the Cookie Manager and Troop
girl programs, volunteer training, our facilities, four camp properties and Leader.
the financial assistance that keeps Girl Scouting available and affordable
for all. Our national organization, GSUSA, receives the $25 annual 2 Take the training. There are
many online resources as well
membership dues from girls and adult members. as help from your Service Unit.
Council Proceeds 3 Help girls set individual and
troop goals at a troop meeting.
Girls who participate in the cookie program enrich experiences for their
Girl Scout sisters of today and tomorrow. When a girl sells cookies, she
4 Involve the parents – hold a
parent cookie meeting, explain
how the program functions,
earns rewards for herself and proceeds for her troop activities, and $2.79 share the troop’s goals and
per box for her Girl Scout council. ask for their help. Besides
the Troop Cookie Manager,
volunteers can serve as Cookie
Girls Benefit from Cookies Pickup Day Organizer, Booth
Sale Coordinator, Incentives
»» Camp experiences and properties Organizer, and eBudde
»» Program center Coordinator.
»» Programs/activities sponsored by our council and program partners 5 Attend a cookie rally.
»» Support and training for their leaders
»» Financial assistance
6 Manage your cookie inventory.
Ask for weekly inventory
status and money from girls.
Remember, no girl should have
more than 120 unpaid packages
Cookie
Girl and Volunteer of cookies at a time. Troops
Program
Recruitment, Training, are responsible for any unpaid
Costs
Resources and balances over that amount from
Financial Assistance a girl.
$1.51 7 Only booth in locations that will
$1.10 be open, accessible and safe for
all girls. Girls should not sell in or
in front of establishments that
Programs, they themselves cannot legally
Activities and
Camp Properties $1.28 patronize.
$1.11 8 Be kind and considerate to
other troop leaders and cookie
volunteers. We all are working
towards the same goal – a safe,
fun and successful cookie
Troop, Girl and program that helps girls learn
Service Unit Proceeds
and grow.
and Rewards
4 GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC.What do these top selling troops
2019 COOKIE MANUAL SUPPLEMENT
have in common?
They set goals and make a plan to reach them!
Troop 1892 - Lake Havasu City
Sold 23,099 packages of cookies!
The girls vote first on what trip they want to do, what organizations they
want to donate to and what service projects they want to accomplish
and then we decide how many boxes of cookies each girl needs to sell to
accomplish those goals.
With our cookie money, we do several service projects and we’ve given
back to the church that lets us meet for free. We camp a few times a
year which is mostly funded by cookie money. Last year, we went to
Las Vegas for four days, saw the Blue Man Group, went to an aquarium,
and the Apple Store along with other fun stuff. This year, we went to
Disneyland for three days!
Troop 436 - South Phoenix Our girls love a challenge! Troop 436 is a group of go-getters. The girls worked
hard to meet their three-year goal and in June visited three European
Sold 21,530 packages of cookies!
countries and New York.
When the girls were asked about their drive and ability to make such
progress during Cookie Season the following tips were discussed:
1. Be sure to make a goal, so you know what you are working towards. Try
to visualize yourself reaching that goal.
2. Have fun while selling at the booth. Keep a smile on your face and a
positive attitude.
3. Be respectful, confident and enthusiastic about the product you are
selling.
4. Presentation is key, so make sure your vest is always in tip top shape
and be prepared to answer questions about Girl Scouts and your troop.
Troop 156 - Rainbow Sands
Sold 16,692 packages of cookies!
Every year the girls select an activity they would like to do and learn about. We figure
out how much it would cost and how many cookies we would need to sell to pay for the
experience. This year, the girls chose to travel to Niagara Falls, New York. This big trip
really inspired the girls to sell cookies! We did troop neighborhood walkabouts going
door-to-door with cookie-selling buddies. We did as many cookie booths as possible and
emailed family and friends. We made our goal and visited Maid of the Mist and Cave off
the Winds in Niagara Falls. We also went to Letchworth State Park in Perry, NY and Cedar
Point Amusement Park in Ohio. We also help at Feed my Starving Children, work with
animal rescue groups and send cookies to the military troops overseas.
We sell enough cookies and fall product to fund our yearly big event and the year-round
activities. We come up with a plan in August to decide the badges, journeys, events,
activities, community service and travel and then plan our budget. We are an active
troop and it helps the girls stay involved. They want to do fall product and cookie sales
because they get lots of experiences with the money we earn.
COOKIE PROGRAM MANUAL | 2019 SUPPLEMENT 5Digital Cookie
2019 COOKIE MANUAL SUPPLEMENT
The Digital Cookie (DOC) platform is a fun easy-to-use tool to help girls Safe Online
augment their cookie business beyond the booth, with online and
mobile channels so cookie fans both near and far can to contribute to Selling
girls’ success.
The safety of Girl Scouts is very
All registered Girl Scouts will receive an email in January inviting important, especially online.
them to participate. This secure online system allows girls to design
Girl Scouts and their families
personalized online storefronts to share their cookie program goals and
should never post identifying
invite customers to support them.
information (full names, phone
Girls can begin building their website on January 4 and start sending numbers, etc.) on public-facing
emails on January 21. online sites.
»» Girls who setup their Digital Cookie website and send 25 emails Girls may only use the internet
will earn the Cookie Techie patch. to market the Girl Scout Cookie
Program to family and friends –
Digital Cookie Mobile App people the girl or her family know
personally. When using social
Girls can use their Digital Cookie mobile app on walkabouts and for media platforms, the account
in-person sales! After girls have set up the Digital Cookie website, they should be set to private.
can download the app and use the same log-in as their Digital Cookie
website. Girls cannot open the app until their site has been published Public online forums are
on the full site. If the app sells out of a cookie, like Toffee-Tastic, that will not approved locations for
not be reordered, the “Toffee-Tastic” option must be turned off council- individuals to post Girl Scout
wide, regardless of the girls inventory. Cookie Program promotions.
These include, but are not limited
In the unfortunate event a girl transfers out of the troop but has Digital
to, Nextdoor and Craigslist. Public
Cookie sales, please contact productprogram@girlscoutsaz.org.
Facebook pages or personal
The DOC App closes on February 24 to avoid having customers order pages set for public view are the
cookies that are unavailable for delivery. The credit card function same as public online forums.
also closes on that date.
Personal Facebook accounts with
appropriate privacy settings may
The Customer Digital Cookie Experience be used to share information
with Facebook ‘friends’, but not
Customers must receive an email from a Girl Scout; they are unable to sell cookies or take orders. All
go directly to a girl’s storefront. Online storefronts will share cookie and online cookie sales should be
service project goals and customers can see a picture or video of their sold through Digital Cookie.
favorite Girl Scout. All digital cookies are paid for online with a credit
card and can be delivered in two ways: Should any online marketing
activities be identified as
»» Cookies are shipped directly to the customer. This is the perfect
violating this guidance, GSACPC
option for out-of-town friends and family who want to support
their favorite Girl Scout! Delivery charges will apply. reserves the right to intervene
and request removal of the post.
»» Girls can deliver cookies to local friends and family. This will save
on delivery charges, but a parent/guardian must approve the
transactions, or the sale will be declined.
6 GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC.Cookies for the Community
2019 COOKIE MANUAL SUPPLEMENT
Spreading Girl Scout Cookie love! All donated cookies will be distributed at partner organizations serving
people in need. Troops can either select a charity of their own or participate in the Council Cookies for
Community. Girl Scouts–Arizona Cactus-Pine proudly supports St. Vincent de Paul, United Food Bank, the
USO, Packages from Home and other local charities through this program.
We heard you! NEW Cookies for the Community Patch options.
Troops can earn the 2019 Cookies for the Community Patch (designed by a local sister Girl Scout) two ways!
»» Participate in Council Cookies for the Community, sell 25 packages and log it in eBudde.
»» Participate in Troop Cookies for the Community and tell us your Troop Cookies for the Community
story. Please include the reasons why the girls selected the organization, how the girls pitched the
sale to customers, and pictures of the cookie drop off!
For more information visit www.girlscoutsaz.org/cookie-contests.
Boothing Updates
Both Self-Scheduled and Council Scheduled Booths are listed in Cookie Finder. Cookie Finder is an App
that directs customers to the nearest cookie booth. Last year 67,942 customers used it to find cookies near
them. Please make sure booth information is entered correctly, and if you are unable to staff a booth, you
cancel it in eBudde as soon as possible, even if it’s at the last minute.
Please see the Program Manual for detailed information about boothing. Remember to be a sister to all
troops when boothing.
Self-Scheduled Booths
Troops may begin self-scheduling booths as soon as they have completed training and have access
to eBudde. Enter all booths into eBudde as soon as possible. This helps speed up the process. Although
we strive to have all booths approved within 48 hours, it may take additional time during high volume
requests. Please email us at productprogram@girlscoutsaz.org if you have a last-minute booth
opportunity and need to expedite your request.
To help avoid double booking conflicts, please ask the store manager to complete the Self-Scheduled
Booth Verification form found on our website. Keep the completed form in your files, you do not submit
this to the Product Program Team. If there is a problem with double bookings, the form will be used to
resolve disputes.
Help your sister Girl Scouts! Many of our troops have established relationships with local Store Managers
and Business Owners. If you find a business is providing more boothing opportunities than you can
schedule with your troop, please don’t let the opportunity slip by. Contact the productprogram@
girlscoutsaz.org and let us know. We can open the times you can’t use to other troops.
COOKIE PROGRAM MANUAL | 2019 SUPPLEMENT 72019 COOKIE MANUAL SUPPLEMENT
Council-Scheduled Booths
Council-Scheduled Booths are at many of the large grocery chains, Wal-mart, Sam’s Club, ASU, and others.
See eBudde for a full list of Council-Scheduled Booths. Troops may not contact Council-Scheduled Booth
locations to secure their own separate booth times.
New! To improve access to Council scheduled booths, additional booth rounds
have been added.
Booth Round Schedule:
»» Nov. 3 – Early Booth Round: Troops may earn two early bird slots; one for early troop registration
(April 30) and a second for selling $350 in Fall Product.
»» Nov. 10 – Cookie Booth Round 1: 2 picks
»» Nov. 17 – Cookie Booth Round 2: 2 picks
»» Dec. 1 – Cookie Booth Round 3: 2 picks
»» Dec. 8 – Cookie Booth Round 4: 4 picks
»» Dec. 22 – Open Round: Council will no longer audit the number of booth selections a troop has made.
We do ask that you be considerate of other troops and only select what you can staff. Open rounds
are not meant to be a free-for-all. Selecting multiple unopen booths, regardless if you can staff it, is
not appropriate.
The Product Program Team reserves the right to remove booths from any troop who abuses the system.
CANCELING YOUR BOOTHS – if you are unable to make your booth, you MUST cancel it in eBudde or the
eBudde App, even if it’s last minute.
This is important because customers use Cookie Finder to find cookies! When a troop doesn’t cancel the
booth and is a no-show, customers using the App are frustrated and disappointed. It also hurts troops
who are looking for additional booth opportunities. Help keep our customers and your sister Girl Scouts
happy, if you can’t make a booth cancel it in eBudde!
If you are a NO SHOW, the Product Program Team reserves the right to release any additional Council-
Scheduled Booths you may have.
New! Troops who use the eBudde Troop App can request an email notification if booths become open in
eBudde.
Council-Scheduled Booths in the Extended Area
If you live in Metro Phoenix and your troop loves to travel and booth, feel free to venture out of town,
but please be considerate of the girls living in the local communities and allow the extended areas to
select booths in their town first. Troops may select booths Council-wide on December 22. Troops in the
extended areas should select booths in their areas in eBudde as soon as possible.
8 GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC.Booth Safety and Theft
2019 COOKIE MANUAL SUPPLEMENT
Nothing is more important than ensuring the health and safety of girls and volunteers. If a girl or
volunteer feels threatened or compromised in any way, they should get to a safe place immediately, call
the police and contact the Product Program Team at 602-452-7175, as soon as possible.
For most of our girls, theft of Girl Scout Cookies or money will never be an issue. However, there are
procedures in place to mitigate loss when theft happens.
Fanny packs are recommended and should be used in place of a cash box at booths. If you do decide to
use a cash box, never let it out of your sight. The smallest distraction can give a thief the opportunity to
grab and dash off with the cash box.
»» Starting cash: $30 in one-dollar bills. No more than $100 in your fanny pack/cash box at one time!
»» When you have more than $100, move the money to a safe location.
»» Never leave cash in your car or in an unsecured location. Please treat cookie money the same way
you treat your own money. It’s simple! If you wouldn’t leave your own money somewhere - don’t leave
the cookie money there either.
»» Do not accept bills over $20. Council will not replace counterfeit bills over $20.
When theft is reported to the Product Program Team, they will need to speak directly to the person
making the claim. It is our duty to protect the interest of all girls in the Council and thoroughly investigate
each claim independently. If an unfortunate event happens and cookie money or cookies are stolen,
as with any other theft claim, you will be asked to provide documentation, including a police report.
You may also be asked about your personal insurance as a good faith measure. This helps to validate
the claim, the amount of loss and to rule out negligence. Sadly, it’s not unheard of for the Product
Program Team to receive fraudulent claims of theft to hide the misuse of Girl Scout cookie money or the
mismanagement of cookie inventory.
COOKIE PROGRAM MANUAL | 2019 SUPPLEMENT 9Initial Order Information
2019 COOKIE MANUAL SUPPLEMENT
Initial orders are important! A strong initial order will save you time and energy. It means your troop will
have enough cookies to cover your demand for the first few weeks of the program. And you’ll spend less
time re-stocking at the cupboard and have more time with girls.
Your strong initial order also gives the Product Program Team a snapshot of troop inventory needs for
the season. The council-wide initial cookie order is based, in part, on the number of cookies troops
order. Troops who under-order, or don’t place an initial order, then must heavily rely on the cupboards,
especially at the beginning of the sale. Over-reliance on the cupboards is a direct cause of council-wide
cookie shortages.
What’s a strong initial order? The Product Program Team recommends you order 80% of your 2018 total
sales, adjusted for girl participation, as your initial order. New to the Cookie Program? We have a formula
for that, too. Check out the Initial Cookie Order calculator on our website. It will give both new and veteran
troops a personalized, flavor-specific recommendation for your initial order.
If you have questions or concerns about the number of cookies you should order, talk to your Service Unit
Cookie Team. They are familiar with your area and can help you decide the right amount of cookies for
your troop.
TROOP INITIAL ORDER REWARD
175 Troop PGA – One shirt per participating girl and one additional adult shirt.
Three additional adult shirts may be ordered at $7 each.
ACH Dates
Successful money management begins with a well managed troop account. If you need assistance with
your troop account, please contact banking@girlscoutsaz.org.
The Program Manual contains the details of the ACH process but be aware the ACH takes a few days to
process. Money is due in the troop account the Monday before the ACH date. Money is withdrawn from
the account the following Thursday. If money is spent between Monday and Thursday, the troop account
may be overdrawn. Troops are responsible for all overdraft fees. (ACH is an acronym for ‘Automatic
Clearing House’ and is the transfer of monies to the Council’s account owed for cookies.)
If you are unsure how to calculate the amount due – visit http://bit.ly/ach-calculator.
»» February 4: Money due in troop account for the first ACH withdrawal. The amount withdrawn will
be $1.00 per package of cookies ordered on the initial order and all cookies picked up at the cupboard
through February 3.
»» February 7: Money is withdrawn from troop account for first ACH.
»» February 18: Money due in troop account for the second ACH withdrawal. $1.50 per package of
cookies ordered on the initial order and picked up at the cupboard through February 17.
»» February 21: Money is withdrawn from troop account for second ACH.
»» March 11: The remaining amount due in the troop account. Check the eBudde sales report to find
out the amount due.
»» March 14: The remaining amount due is withdrawn from the troop’s account.
10 GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC.2019 Promotions & Contests
2019 COOKIE MANUAL SUPPLEMENT
Design a Patch Contest
Calling all artists! Design a Cookies for the Community patch and your creation just might be worn by Girl
Scouts across the Council. Patches MUST be designed by the girl entering the contest.
How to enter:
»» Download the template from our website or draw a circle on a blank sheet of paper.
»» Designs must include the title, “Cookies for the Community” and the year.
»» Designs may be done on the computer or by hand.
»» Designs may use up to four colors (white not included). Patches with more than four colors will not
be considered.
»» See our website www.girlscoutsaz.org/cookie-contests to submit the design.
»» Design will be scaled to a 3” patch.
»» Entry deadline: February 25, 2019
Girls can earn the patch by selling 25 or more packages of Council Cookies for the Community or
participating in the Troop Cookies for the Community Program.
Mystery Houses
Mystery Houses are homes hidden across the Council with a surprise waiting for the first lucky girl to sell
cookies. If you find a Mystery House on your walkabout, let us know at www.girlscoutsaz.org/cookie-
contests. You must include the address of the house. Prizes include movie tickets, animal plushes or
Council gift cards. Hints and locations can be found at http://bit.ly/mystery-house-clues. Winners must
claim their prize by March 11, 2019.
COOKIE PROGRAM MANUAL | 2019 SUPPLEMENT 11Cookie Contests
2019 COOKIE MANUAL SUPPLEMENT
Perfect for families and troops to participate. Each contest is a drawing. FIVE individual winners will be
randomly selected to win a $75 gift card, for a total of 15 winners. Council gift cards can be used to pay for
camp, membership fees, Girl Scout programs, at the Council shop or for Girl Scout travel!
»» See our website www.girlscoutsaz.org/cookie-contests to enter all contests.
»» Girls are entered individually and multiple girls in the picture are entered separately.
»» Entries may be shared on Product Program’s YouTube Channel, Council website, social media or Girl
Scout events.
»» Entry deadline: March 11, 2019.
Cookie Flair!
Girls love to sell cookies with different types of flairs. You can “Bling your Booth”, dress up your wagon, or
create a lemonade-style cookie stand. Make sure to take a picture and enter our contest!
»» One entry per girl, per cookie ‘style’.
»» Entries must include the girl, cookie signage and some bling.
Flat Stacie Contest
Flat Stacie is so popular, she’s back again this year and is ready for another Cookie
Season! Use the Flat Stacie template on our website or create your own, then send us a
picture of Stacie with her favorite Girl Scout, either setting up her Digital Cookie website,
selling cookies or talking to customers. One entry per girl.
Cookie Commercial Video
Are you a savvy cookie seller or entertaining entrepreneur? Make your own Cookie Commercial and
show your audience why they should buy your cookies!
»» Create your own topic or use sample topics like “Girl Scout Cookies are delicious!”, “Why I love Girl
Scouts”, best-selling techniques, Digital Cookies, boothing, walkabouts, a creative sales pitch or a
sales strategy.
»» The first or last image must include written credits indicating the names of girls in the video, troop or
IGM number and email address. This can be as simple as a girl holding up a written sign.
»» Post your commercial on your Digital Cookie website.
A NEW WAY TO ENTER CONTESTS
Use this link enter all contests: girlscoutsaz.org/cookie-contests
12 GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC.Girl Scout Cookie Glossary
2019 COOKIE MANUAL SUPPLEMENT
Cookie Cupboard: Locations around the Council Parent/Guardian Permission and Financial
where troop Leaders and IGMs can pick up Agreement: A form the girl’s parent or guardian
additional cookies throughout the Cookie Season. must sign before she can participate in the Cookie
These are generally in a personal home and run Program.
by a dedicated volunteer.
PGA (Per Girl Average): The average number
Cookie Finder: An app and website where of cookies sold by each girl participating in the
customers can enter their zip code to find the Cookie Program. Girls without assigned cookies in
nearest cookie booth. Only Cookie booths entered eBudde are not included in the average.
into eBudde show up in Cookie Finder.
Program Credits: A reward option can be used
Cookies for the Community: A program where to pay for Girl Scout travel, membership, at the
customers can donate cookies. There are two Council shop, and Girl Program, etc. IGM girls
Cookies for the Community programs: Council earn additional Program Credits in lieu of troop
Cookies for the Community and Troop Cookies for proceeds. All Program Credits expire 15 months
the Community. from date of issue.
Council Scheduled Booths: Booths scheduled Self-Scheduled Booths: Self-scheduled booths
by the Council, usually at the large grocery chains. are booths that troops have scheduled themselves.
The booth schedule was arranged with their These booths are entered into eBudde by the troop
district offices. Troops may not contact them for and need Council approval.
additional booths.
Standabout: Lemonade-style stands located on
Delivery (Cookie Delivery): When the cookies private, non-commercial property. They do not
are delivered to the Service Units. In Metro need to be entered into eBudde.
Phoenix, delivery occurs over two days; and
troops are scheduled to pick up their cookies at a Troop Cookie App: An mobile app to access
designated date, time and location. eBudde to select or delete booths, enter your initial
order and more.
Digital Cookie/Digital Order (DOC): The Girl
Scout platform where girls can set up their online Troop Product Manager: The Troop Product
business to sell cookies to friends and family. Girls Manager leads the troop through the cookie
can also use the DOC platform to work through program and is responsible for financial and
age-specific Cookie Badge requirements. Credit product transactions, program logistics, and girl
card payments can be taken through the Digital program. Best practices suggest this volunteer
Cookie app. should not be the Troop Leader.
eBudde: The online platform used to place the Troop Product Manager Agreement: A signed
Troop Initial Order, manage troop inventory, assign agreement between the Troop Product Manager(s)
cookies to girls, document payment of cookies, and the Council accepting responsibility to
schedule booths, and order Girl Rewards. manage the Cookie Program, including all
financial obligations. Volunteers who have not
Initial Order Calculator: A calculator located signed the agreement should not handle cookie
on our website that helps troops determine the money.
number of cookies by flavor that they should make
in their Initial Order. Walkabouts: Girls and chaperones walk around
the neighborhood selling cookies door to door.
14 GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC.Cookies at a Glance
Girl Scout Cookie Season 2019 (Jan 21 – Mar 3)
Girls have now been selling cookies to support the Girl Scout experience for over 100 years! Along the way,
they’ve had fun, developed valuable life skills, and made their communities a better place! The Girl Scout
Cookie Program is the largest girl-led business in the world, generating $790 million in annual sales nationally.
IMPORTANT SALE DATES: January 21 – March 3, 2019 Need help
TROOP INITIAL ORDER DUE: December 9, 2018 Need more
DATES with your Troop
METRO PHX COOKIE DELIVERY: January 20-21; exact date/ location TBD cookies after
Initial Order?
DIGITAL ORDER CARD (DOC) CLOSES: Feb 24 placing Troop
TROOPS SUBMIT FINAL REWARDS: March 7, 2019 See the Initial Order Initial Order?
and ACH Calculator
PARENT/GUARDIAN OUTSTANDING BALANCE FORM DUE: Mar 11, 2019 See “Cookie Cupboard
NO COOKIE GIRL REWARDS ARRIVE: May/June bit.ly/initial-order-
Info” section below
SALES calculator
before ACH DATES:
January 21! FEB 7: $1.00/pkg of cookies ordered in initial order and picked up at a cupboard through Feb 3 ($ due in account Feb 4)
FEB 21: $1.50/pkg of cookies ordered in initial order and picked up at a cupboard through Feb 17 ($ due in account Feb 18)
MAR 14: Remaining amount due is withdrawn from the troop’s account ($ due into account Mar 11)
COOKIE Super Six Cookies ($5/box) Specialty Cookies ($6/box)
LINE-UP
Thin Mints® (vegan) Do-si-dos® Tagalongs® Girl Scout S’mores® (Non-GMO)
NO NEW COOKIES Savannah Smiles® Samoas® Trefoils® Toffee-tastic™ (gluten-free)
this year…but
S’mores are back! Our cookies are made by Little Brownie Bakers (www.littlebrowniebakers.com). Some Councils use a different baker, which is why
the cookies have different names. Specialty cookies are available while supplies last.
GOALS & • Girl Participation Goal: 15+ packages
100% of cookie proceeds benefit Girl Scouts in our Council
TROOP • Individual Girl Goal: determined by each girl
PROCEEDS • Troop Goal: determined by troop TROOP PROCEEDS = $.90/pkg
• Council Goal: 3,000,000+ packages
SELLING Cookie Booths
METHODS Walkabouts Standabouts
Self-Scheduled Council-Scheduled
Otherwise known as Otherwise known as These are booths that the These are booths that Council se-
“Door-to-Door” “Lemonade Stand” troop secures by contacting cures; they are open to all troops on
the owner/manager directly. a 1st come, 1st served basis.
This is a stand that
girls set up on private, Troops can self-schedule booths as Troops can sign up for these
non-commercial prop- soon as they have completed train- in eBudde™ and participate in
erty to sell cookies to ing. Enter booths into eBudde booth rounds to secure them.
people as they pass by. as soon as possible to speed
up the approval process. Only select booths you
know you can staff.
COOKIE Pick up full cases of cookies or exchange unopened cases from a Cookie Cupboard. eBudde can now help you
CUPBOARD network to exchange cookies.
INFO • Cookie Cupboards are located at the homes of volunteers; exact locations, hours, and inventory updates will
be listed in eBudde under the Cookie Cupboard tab. Submit your cupboard orders in eBudde 24-48 hours
before you stop by the cupboard.
• There is also a Cookie Cupboard Warehouse at 3801 E Illini St, Phoenix, AZ 85040. Pick up LARGE orders from
this cupboard.
DIGITAL With this platform, girls can earn cookie badges, use bar graphs and pie charts to map
COOKIE sales, highlight goals & service projects, and have a little fun playing games and Cookie sellers
cookie trivia! can use the Digital
The Digital Cookie Cookie Mobile App
Platform is where Girl All digital cookies are paid for online with a credit card. There are two ways they to accept credit
Scouts can build an can be delivered: cards during
online cookie business 1. Cookies are shipped directly to customers – delivery charges apply walkabouts and
2. Girls can deliver cookies to local friends and family – no delivery charges in-person sales!
apply; a parent must approve the transaction, or the sale will be declined
Cookies at a Glance was originally created by Paradise Hills!
COOKIE PROGRAM MANUAL | 2019 SUPPLEMENT 15EBUDDE™ eBudde™ (https://ebudde.littlebrownie.com) provides a variety of features for troops to track cookie sale
information. Please view the eBudde webinar or consult the eBudde manual on www.girlscoutsaz.org for additional
The platform to track information regarding eBudde. Get familiar with eBudde™ as soon as possible.
sales, inventory
& financials MEMBER LOGIN email address password
COOKIES Some customers choose to buy cookies and donate them; these cookies are usually donated to our military, local
FOR THE food banks and other non-profit organizations.
COMMUNITY COUNCIL Cookies for the Community TROOP Cookies for the Community
These are cookies that COUNCIL donates to community These are cookies that YOUR TROOP donates to a com-
organizations on your behalf. munity organization directly.
• Troops DO NOT need to have physical inventory of • Troops DO need to have physical inventory of
these boxes at the end of cookie sales these boxes at the end of cookie sales
• Troops DO NOT need to contact the organization to • Troops DO need to contact the organization to
arrange the donation arrange the donation
COOKIE Cookie Flair! Flat Stacie Cookie Commercial Video
CONTESTS Submit a picture of your cookie Submit a picture of Stacie with her Submit your own Cookie commer-
See supplement booth, wagon, or lemonade-style favorite Girl Scout doing something cial video that shows your audience
manual for info stand: “cookie-related”: why they should buy your cookies:
on the EPIC • One entry per girl per cookie • One entry per girl • First or last image must include
GSUSA 2019
Cookie Pro Contest!
‘style’ the girl’s name, troop or IGM #
• Entries must include the girl, and email address
cookie signage & some bling • Girls can post this to their Digi-
tal Cookie website
NEW! ENTER ALL CONTESTS at: girlscoutsaz.org/cookie-contests
Each contest above is a drawing. FIVE winners will be randomly selected to win a $75 Council Gift Card for each contest.
Design a Patch
Design a 3” Cookies for the Community patch. Patches with more than four colors (white not included) will not be
considered. See our website girlscoutsaz.org/cookie-contests to submit the design.
MYSTERY Mystery Houses are homes hidden across the Council that have a surprise waiting for the first lucky girl who asks
HOUSES them to buy cookies. Prizes include movie tickets, animal plushes or Council Gift cards. Hints can be found at
http://bit.ly/mystery-house-clues.
GIRL Girls can earn Rewards or Program Credits.
REWARDS • Rewards are cumulative and based on total number of packages sold
• Program Credits can be used toward GS programs, camp, membership, and/or travel
• All Program Credits expire 15 months after the date of issue
• See cookie order form for additional details
FINANCIAL • Do not accept bills over $20
INFO • Only accept checks from people you know WELL – troops are responsible for bounced checks & NSF fees
• DO NOT co-mingle personal cash with cookie money
BEST • Required: sign the Troop Product Manager Agreement (TPM) at http://bit.ly/troop-product-manager-agree-
PRACTICES ment
Pre-cookie sales • Required: have all parents sign the Parent/Guardian Financial Agreement (in cookie packet)
• Check your troop roster; make sure all girls (and parents who wish to help) are registered with your troop
• Watch the cookie training webinars on www.girlscoutsaz.org (listed under the Cookies+ tab)
BEST • Do not give any one girl more than 120 boxes at any given time, until money has been turned in
PRACTICES • Track troop inventory closely – cookies CANNOT be returned at the end of the sale
Mid-cookie sales • Use the Troop-to-Troop Transfer Link at http://bit.ly/troop-to-troop BEFORE going to a Cookie Cupboard
• Update eBudde regularly
BEST • Reconcile eBudde and finances immediately
• Celebrate the troop’s success! Let the girls vote on a fun activity Collect & deposit cookie $$ from
PRACTICES girls OFTEN (weekly or more)!
Post-cookie sales • Send “Thank You” notes to customers (and parents)!
RESOURCES Visit www.girlscoutsaz.org to find LOTS of resources & webinars under the Cookies+ tab!!! Contact your Service Unit
Cookie Team. Download the following Mobile Apps: Digital Cookie, eBudde Troop, Booth Sales Recorder
16 GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC.2018-2019 Girl Scouts–Arizona Cactus-Pine New! Once you have reached 450 packages, you have INITIAL ORDER REWARD
the option to opt-out of the recognitions from 60 thru 450 &
GIRL RECOGNITIONS packages and will instead receive a 3-in-1 charger and
tote bag. At 550+ packages you will resume the
175 + troop PGA on
the Initial Order (1
My personal goal:________boxes recognition lineup. shirt per girl & 1 adult
shirt per troop). 3
additional t-shirts may
be ordered at $7 each.
& OR
OR
DIGITAL TECHIE REWARD
&
Sleepover Bag
Clouded Leopard Plush Leopard Sleep Mask & Or
2 Fashion Dry Journal Or
“Go For Bold” Pin & Bold Star T-Shirt Jumbo Pillow Messenger Bag & Cup
Bandana Erase Markers & Or Shine Bright Coin Case
Participation Patch Phone Ring Stand Or Or Or
60+ Packages Selfie White Board $5 Program Credits Or
15+ Packages 90+ Packages $6 Program Credits $10 Program Credits $15 Program Credits
125+ Packages 160+ Packages 200+ Packages $6 Program Credits 335+ Packages 450+ Packages Cookie Techie Patch
SUPER SELLER CLUB
250+ Packages
Create Website & Send 25 Unique Emails
COUNCIL DESTINATION
TRAVEL LAYAWAY! Cookies for the Community
Sell 200 pkgs more & earn Dreaming of going to Italy, Greece, Paris or
Golfland unlimited attractions
Tokyo? Program Credits can be used to pay
plus a $10 game card & ice Sell 25 or more Packages of CCC or
Super Seller Patch & for Council travel (up to 2 years in advance)
2 Tickets to a Private Event cream sandwiches for 2 on
Goal Getter Patch & $100
participate in TCC Program to receive a
May 4, 2019 or or apply it towards your Lifetime
at Sunsplash includes Lunch Voucher towards 2 Tickets for ASU Gammage Wicked Girl Designed Patch. See website for
& Swimming on May 4, 2019 $20 Program Credits Membership. Program Credits must be
2019 Summer Camp & Wicked Awesome Social details!
Or Or ,
On May 5 2019 redeemed before the expiration date. See
$25 Program Credits $60 Program Credits Or
our website for more details.
550+ Packages 1050+ Packages $65 Program Credits
1550+ Packages
VOLUNTEER REWARD
MIGHTY MINT CLUB Volunteer Patch
Starting at 4150+, 2 Per troop
girls will earn $25 in
Program Credits for Top Five
Sell 500 more pkgs &
girls selling
earn an additional night every additional COOKIE PIN
at the Hotel or $125 Camp Surf (Brownies & Above)
200 packages sold. earn Dinner
Haunted Jerome Tour & Weekend 1 Night stay at Grand Canyon Railway & Hotel
Girl & Chaperone
Camping on
$200 Voucher towards
AND round-trip Train Ride from Williams to Program Credits with our
2019 Summer Camp Summer 2019
June 7-9, 2019 or
Grand Canyon for Family of 4 on June 14, 2019
Or CEO.
Or Or
$250 Program Credits
$125 Program Credits
$150 in Program Credits Reminder: stop by the Council Shop to purchase
$100 Program Credits 2500+ Packages 4000+ Packages
2000+ Packages 3000+ Packages the 2019 Cookie Program pin!
Brand/Style may vary on reward items. GSACPC reserves the right to replace reward items with Program Credits. See website for detailed description of all items and reward details. Rewards are cumulative.
The Girl Scout Law for Volunteers
We believe the Girl Scout Law is the best guide as we lead girls through the Cookie Program.
»» I am HONEST – I follow all the dates, deadlines and financial obligations for the Cookie Program.
»» I am FAIR – I ensure all girls have the opportunity to participate in the Cookie Program.
»» I am FRIENDLY – I show compassion and empathy for all those I meet.
»» I am HELPFUL – I serve as a resource for parents and my sister volunteers.
»» I am CONSIDERATE – I share our unused cookie booths with other troops.
»» I am CARING – I thank parents and volunteers for their time and hard work.
»» I am COURAGEOUS – I chose to take the high road in my dealings with others.
»» I am STRONG – I strive to meet my responsibilities and ask for help when I need it.
»» I am RESPONSIBLE FOR WHAT I SAY AND DO – I am a good role model for others.
»» I RESPECT MYSELF AND OTHERS – I am polite and encourage the girls to be the same.
»» I RESPECT AUTHORITY – I respect the retailers who allow us to sell at their businesses and remind
others it is a privilege to do so.
»» I USE RESOURCES WISELY – I rely on the expertise of others.
»» I MAKE THE WORLD A BETTER PLACE – I encourage girls to participate and promote Cookies
for the Community.
»» I am A SISTER TO EVERY GIRL SCOUT – I remember the cookie program provides life changing
experiences for all the girls in our council and makes Girl Scouting possible tomorrow.
COOKIE PROGRAM MANUAL | 2019 SUPPLEMENT 17119 E Coronado Road Phoenix, AZ 85004 602.452.7000 | 800.352.6133 girlscoutsaz.org
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