Concessions Forum Summer Preparedness 4.21.2021 - DFW Airport Concessions
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Concessions Forum Summer Preparedness 4.21.2021
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Welcome Zenola Campbell Vice President, Concessions
Agenda
Welcome Zenola Campbell
Air Service Overview Milton De La Paz
Summer Outlook Kevin Lemmons
Summer Preparedness Michael Baldwin
Operations
Hours
Staffing Support
GBAC Update Cristen Mosley
GRAB & Delivery Update Cristen Mosley
Final Comments Ken Buchanan
Air Service Overview Milton De La Paz Vice President, Airline Relations
Traffic has responded to vaccine rollout and pent-
up demand
YOY Passenger Change
Millions 6 20%
5.6
8%
5 0%
4.5
4 3.8 (20%)
3.5 vs. 2019 (26%)
YOY % Change
3.3 3.4 3.4
Passengers
3.2 3.3
3.1
3 (40%) (40%)
(45%) (43%) (45%)
(45%) (47%) 2.5
2.2 (52%)
(55%) (54%)
2 (60%)
1.4 (68%)
1 (79%) (80%)
0.5
(92%)
0 (100%)
Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21
Axis Title
Total YOY % change
6 Source: Internal Statistics
O&D pax recovery continues to lag connecting
Pax trend vs 2019
20.0%
10%
8%
0.0% 6%
-18% -17%
Cnx pax
-20.0% -26%
-28%
-27%
-34%
-34%
-34%
Total pax
-44% -37%
-40.0% -45% -39% -45%
-48% -44%
-42%
-45% -45%
-51%
-42% O&D pax
-52%
-61% -55%
-60.0% -54% -55% -54%
-57% -58%
-68% -61%
-74%
-65%
-68%
-80.0% -79%
-77%
-92%
-92% -87%
-92%
-100.0%
Source: Internal Statistics,
7
Note: March numbers are projections based on MTD performance
Pax recovery is back on track after a tough winter
Actuals vs Forecasts (pax millions)
7.0
6.0
5.0
4.0
3.0
2.0
1.0
-
May Jun Jul '20 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul '21 Aug Sep
'20 '20 '20 '20 '20 '20 '20 '21 '21 '21 '21 '21 '21 '21 '21
Baseline forecast Actuals
Source: Internal Statistics
8
Note: March 2021 pax is an estimate based on MTD performance
Summer traffic is projected to be at
80-85% of 2019 levels
FY21 total pax
(% of 2019 levels)
100% 84% 87%
79% 82%
74% 75% 76%
80%
60% 57% 55% 53%
60% 46%
40%
20%
0%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
2020 2020 2020 2021 2021 2021 2021 2021 2021 2021 2021 2021
9 Source: Internal estimates
Pax trend by day (143K avg.)
Apr pax fcst: 4.3M
Vs. 2019: (28.2%)
10 Source: DFW internal estimatesDFW terminal split by hour 11 Source: DFW internal estimates
International Route Map
95% of all international routes scheduled to return this year
20 international routes scheduled to return
50 international routes currently operating
4 routes not yet scheduled
= currently scheduled = scheduled for return
= not yet scheduled
12 Source: diio.mi.schedules as of Apr. 12, 2021Summer Outlook Kevin Lemmons Assistant Vice President, Concessions
FY21 Enplaned Passengers
Year-end Enplanements are projected to be down 29% vs FY19; up 10% vs FY20
4,000,000
3,500,000
3,000,000
-20% -17%
2,500,000 -22% -16%
-25%
2,000,000 -26%
-28%
-34%
1,500,000 -39% -38%
-44%
-51%
1,000,000
500,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY19 EPAX FY20 EPAX FY21 EPAX
Based on OL 3-29-21FY21 Total Supply vs Demand
Starting in May, demand will exceed current capacity through the Summer.
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Min SF Needed Max SF Needed Current SFTerminal A Enplanements
Year-end is projected to be down 20% vs FY19; up 79% vs FY20
1,000,000
900,000
800,000
700,000 -10% -8%
-13% -9%
600,000 -24%
-23%
-25%
500,000
400,000
300,000
-56%
200,000
100,000
0
Feb Mar Apr May Jun Jul Aug Sep
FY '19 Enplanements FY '20 Enplanements FY '21 Enplanements
*Note: OL assumes 1% migration to D Extension
Based on OL 3-29-21FY21 Terminal A Supply vs Demand
84% Open – 9 Remaining Closures
100,000
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Min SF Needed Max SF Needed Current SFTerminal B Enplanements
Year-end is projected to be down 5% vs FY19; up 63% vs FY20
700,000
600,000
500,000 -3% -14% -10%
32% -10%
400,000 2% -1%
300,000
200,000 -31%
100,000
0
Feb Mar Apr May Jun Jul Aug Sep
FY '19 Enplanements FY '20 Enplanements FY '21 Enplanements
*Note: OL assumes 1% migration to D Extension
Based on OL 3-29-21FY21 Terminal B Supply vs Demand
81% Open – 7 Remaining Closures
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Min SF Needed Max SF Needed Current SFTerminal C Enplanements
Year-end is projected to be down 38% vs FY19; up 53% vs FY20
1,000,000
900,000
800,000
700,000
600,000 -31% -29%
-32%
--25%
500,000 -41%
-42%
-43%
400,000
300,000
-61%
200,000
100,000
0
Feb Mar Apr May Jun Jul Aug Sep
FY '19 Enplanements FY '20 Enplanements FY '21 Enplanements
*Note: OL assumes 1% migration to D Extension
Based on OL 3-29-21FY21 Terminal C Supply vs Demand
91% Open – 3 Remaining Closures
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Min SF Needed Max SF Needed Current SFTerminal D Enplanements
Year-end is projected to be down 30% vs FY19; up 68% vs FY20
600,000
500,000
400,000 -19% -13%
-27% -11%
-31%
300,000
-41%
-44%
200,000
-57%
100,000
0
Feb Mar Apr May Jun Jul Aug Sep
FY '19 Enplanements FY '20 Enplanements FY '21 Enplanements
Based on OL 3-29-21FY21 Terminal D Supply vs Demand
65% Open – 20 Remaining Closures
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Min SF Needed Max SF Needed Current SF
5 D South, 4 Landside, LuxuryFY21 Terminal D North Supply vs Demand
66% Open – 12 Remaining Closures (2 Landside)
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Min SF Needed Min SF Needed Max SF Needed Max SF Needed Current SF Current SFFY21 Terminal D South Supply vs Demand
64% Open – 8 Remaining Closures (2 Landside)
30,000
25,000
20,000
15,000
10,000
5,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Min SF Needed Min SF Needed Max SF Needed Max SF Needed Current SF Current SFTerminal E Enplanements
Year-end is projected to be down 24% vs FY19; up 77% vs FY20
700,000
600,000
500,000
-25% -22%
400,000 -30% -21%
-11% -34%
-11%
300,000
200,000 -31%
100,000
0
Feb Mar Apr May Jun Jul Aug Sep
FY '19 Enplanements FY '20 Enplanements FY '21 Enplanements
Based on OL 3-29-21FY21 Terminal E Supply vs Demand
74% Open – 9 Remaining Closures (2 Satellite)
60,000
50,000
40,000
30,000
20,000
10,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Min SF Needed Max SF Needed Current SFSummer is Coming! • 49 Remaining Temporary Closures • 172 Open Locations • Only 70% Readiness • Closed Locations should work to reopen by Summer or consider voluntary termination while possible. • At current levels, passengers will experience lines, waits, and congested locations.
FY21 Destination Passengers Outlook
Year-end are projected to be down 39% vs FY19, up 2% vs FY20
1,400,000
1,200,000
1,000,000
-17%
800,000 -25% -21%
-29%
-37% -26%
600,000 -42%
-54% -54% -52% -56% -57%
400,000
200,000
0
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY2019 DPAX FY2020 DPAX FY2021 DPAX
Based on OL 3-29-21FY21 RAC Transaction Days
Trans Days are expected to be down 30% vs FY19, up 62% vs FY20
600,000
500,000
400,000
-21% -17%
-33% -29% -25%
300,000 -36%
-37%
200,000
-51%
100,000
0
Feb Mar Apr May Jun Jul Aug Sep
FY19 Trans Days FY20 Trans Days FY21 Trans DaysSummer Preparedness Michael Baldwin Assistant Vice President, Concessions
Texas and DFW’s
Vaccine Campaign
• Texas
• 41% of Texans are vaccinated
• 9.5 million vaccinations have been
given thus far
• DFW and our Stakeholders
• 145 Concessions employees
vaccinated
• 4,413 Total DFW vaccinations
• 7.5% of DFW and tenant employees
vaccinated through our site!
32Continue to follow the 3-W’s of COVID-19 Texas has administered over 10 million COVID-19 vaccinations, and nearly 35% of passengers report having been vaccinated. However, until we reach herd immunity, it is important to continue to follow CDC guidelines and take precautions. Continue to follow the 3-W’s: Wear a mask; Watch your distance; Wash your hands 33
34
Preparedness Makes A
Statement
• Cleanliness
• If we can "Lean" we can "Clean"
• 1st impressions only take a minute –
yet eternity is within it...impressions
last!
• Service Level Agreement (SLA) focused
• Concessions program personality
• Clean, Working and Friendly!
• Effective Inventory Management
• It can't sell if it’s not stocked well
• Coca-Cola – the opportunity
• Enhanced delivery assurance program
35DFW INTERNATIONAL
AIRPORT
2021 SUMMER READINESS PROGRAM
APRIL 16th, 2021
36DFW AIRPORT – SUMMER READINESS PROGRAM
Building Capabilities & Sustainable Performance
Coca-Cola Southwest
Beverages is committed
to ensuring the
IMPACT TO DFW fulfillment of the product
DIRECT DELIVERY ACTION PLAN needs of our DFW
CONCESSIONAIRES
Concessionaires.
PRODUCT AVAILABILITY PRIORITY INVENTORY ORDER FULFILLMENT The supply challenges
• Priority Inventory By Week • Historical Review of Actual Volume • Priority Inventory now provides we continue to endure
• Product Guardrails for High underlines Forecast needs for DFW guardrails to optimize product now frame the need to
Velocity Packages Concessionaires deliveries for our highest velocity review our Operational
• 20oz Dasani – 3.0K Cases • Physical Inventory now reserved in Hydration brands. requirements for our
• 20oz SW – 1.5K Cases CCSWB Fossil Creek warehouse • Dasani & Smartwater (20oz) DFW Airport program.
This action plan now
ON SITE INVENTORY STORAGE CAPACITY TOTAL SUPPLY CAPACITY
•
highlights our
• Manage Demand Fluctuations to • Retention of Physical Inventory in Priority PLUS On-Site Inventory equals
5K Physical Cases commitment and
meet Concessionaire needs Storage Space at Terminal B to
• Total Supply Capacity exceeds Actual assurance that Product
• Capacity: 500 Physical Cases enhance Order Completion rate
Weekly Demand from 2018 & 2019 Orders will be efficiently
fulfilled and completed.
PROGRAM ENHANCEMENTS METRICS & ANALYTICS SCORECARD
• Weekly Reporting Routines • Reporting Routines to highlight key • Tracking Results and Defining Key Our Coca-Cola team
• Interaction with Concessionaire metrics for Order Completion Insights to support our DFW values our long term
Partners – Drivers, FSOP Team, • Review of Volume Trends by Week Concessionaire Partners partnership, and we are
NTX Market Unit Leadership • Monitor & Track Order Completion • My Coke Ordering provides key
insights to DFW Concessionaires to
ready for the upcoming
rate and trends by concessionaire PEAK Summer season.
optimize inventory levels/analytics
37Prepared for Summer
Service
• Operational Excellence
• Open for Memorial Day
Summer Kick-off
• Hours of Operations -
consistency standards
• Speed of Service
• Staffing
• Technologies
• Touchless
• Sustainability
38Concessions Staffing
Initiatives
1. Conducting owner task force meetings
to gather and share best practices
2. Researching area recruitment agencies
3. Providing information on Mayor’s Dallas
Works youth summer hiring program
4. Developing targeted marketing plan with
DFW Corp Communications Team
5. Creating public service announcements,
also reaching out to advocacy groups
and churches
39Dallas Works Summer
Jobs Program
Dallas Mayor sponsored youth jobs program
• Program is for both high school and college
students
• Program is for Summer jobs specifically from
May 29th to end of summer
• Program has 3 opportunity levels with
different requirements for each
• Untrained
• Training Required
• Leadership Internship
https://dallassummerjobs.org/who-is-eligible/
40Ready for the New Norm
Touchless / Contactless
Development:
Where Efficiency Meets Safety
• Mobile Ordering and Payment
• QR Code Menus and Payment
• Self Serve and Self-Checkout
• Enhanced Hot and Cold Grab n’ Go
• Touchscreen Order/Pay Kiosks
• Hot & Cold Lockers
• Ghost Kitchens
• Automated Food Service Technologies
41
• ……. AND MANY MORE!!!!Preparing for the Future
DFW Green Roadmap
* Zero Waste Approach * Operationally Sustainable * Cost Effective
Organic Composting Enhanced Recycling Food Donation
Sustainable & Resource Community
42
Collapsible Packaging Conservation EngagementGBAC Update Cristen Mosley Concessions Project Manager
GBAC
How to Sign Up
Step 1 Step 2 Step 3
Contact your Business Complete the GBAC Your location is now
Unit Manager to register Certification GBAC RecognizedGRAB & Delivery Update Cristen Mosley Concessions Project Manager
Grab March Snapshot
Average Sale
(Traveler)
$15.72
Average Sale
(non-Grab F&B)
$13.27
Locations 33AtYourGate Delivery
March Snapshot
Orders by Terminal
% of Total
Grab Orders 13%
Avg Sale
(Traveler) $15.67Additional Opportunities
Grab LockersGrab Installation
Grab installation fees for concessionaires to
be waived from March 1 through September
30, 2021.
What is included?
1. Tablet and Installation
2. If POS is not integrated, you will get:
• Table
• Printer
3. Activation
4. SignageGrab
How to Sign Up
Step 1 Step 2 Step 3 Step 4
Complete Location is now live
Contact Cristen Mosley Sign up with Grab
Installation Process on DFW Market
cmosley@dfwairport.com Grab Airport Mobile
Ordering
(getgrab.com)Closing Remarks
Ken Buchanan
Executive Vice President, Customer Experience & Revenue Management
53Thank You 54
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