YOUR DMU WELCOME STUDENT IT HANDBOOK 2021/22
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YOUR DMU WELCOME
STUDENT IT HANDBOOK
2021/22
1
TABLE OF CONTENTS
Making technology work for you 4
Your Virtual Learning Environment 4
Specialist IT labs, studios and other
4
teaching spaces
Specialist software, MS365 and IT 7
Security and passwords 7
Using your own IT equipment 8
Internet connectivity teaching spaces 8
Access to IT equipment and services 8
Getting IT support, and developing digital
10
skills
Using assistive technology 10
What do I do if I have a problem during
13
same-time virtual teaching?
Access to IT Hardship Scheme 14
2 3
MAKING TECHNOLOGY WORK teaching space, or a virtual session through
webinar software.
FOR YOU
Your Student IT Induction covers all of
Using technology confidently is an the above.
important part of your education at DMU.
This is our guide to the IT and online learning
resources we can offer and how we can SPECIALIST IT LABS, STUDIOS
support you during your time here. You will AND OTHER TEACHING SPACES
be required to access and use IT and AV to
complete your studies. There are 2,600 PCs available in 180
specialised IT labs, studios and other
teaching spaces; access to these is generally
restricted to students based in relevant
YOUR VIRTUAL LEARNING schools or on related programmes and the
ENVIRONMENT software installed in these is specific to their
The Virtual Learning Environment (VLE) is areas of study and research.
the main point for accessing learning and Where needed, the PCs may offer larger
teaching materials and for submitting screens and connectivity to other IT
coursework. equipment such as clinical devices, recording
DMU offers a VLE that all students can devices, oscilloscopes or other specialist
access through their university login. This devices. Materials are also available for
provides access to webpages via your students to clean equipment.
smartphone, laptop, PC or tablet. Each study There is some access to these spaces
module has a dedicated space in Blackboard outside of teaching hours, but please check
where you can connect to lectures, notes, with your faculty. Most PCs in IT labs and
relevant articles, discussion forums for studios will be available to students through
students and academic staff, quizzes and physical access and through Your DMU Labs,
other useful content. You can access the virtual IT labs service.
Blackboard at vle.dmu.ac.uk or via MyDMU –
your personalised information portal. The university provides students with access
to a wide range of student collaborative tools
MyDMU is available at my.dmu.ac.uk and including bookable syndicate rooms in the
gives easy access to key university services library, which allow the sharing of electronic
such as email, timetables and results. It equipment for group work. MS365, including
is recommended that you download the MS Teams, enables virtual group work or
MyDMU app. collaboration on documents.
DMU uses Blackboard and MS Teams for All students are provided with 1TB storage
supporting learning and teaching. These are through Microsoft OneDrive; a DMU email
accessible through smartphones, laptops, account, linked to their university login; and
PCs and tablets with an internet connection access to LinkedIn Learning – a self-service
24/7. portal to develop and improve business,
Lectures are usually recorded and available technology and creative professional skills.
to replay whenever you like. (Your device All students have access to Microsoft
will need audio capability if you want to support, and additional specialist guidance
listen to content). Other teaching involves is provided by the Digital Partners in the
scheduled time with academic staff. This may Kimberlin Library.
be a face-to-face session within a physical
4 5
SPECIALIST SOFTWARE, YourDMULabs
https://yourdmulabs.dmu.ac.uk
MS365 AND IT
Securely access the resources you need to
The university provides students with a wide assist you with your studies remotely.
range of IT and AV equipment and software
to support studies. There are approximately Physical PCs in labs and open access
250 software applications used by DMU spaces on campus that are not in use for
students. There are 2,600 PCs available face-to-face teaching can now be accessed
across 180 IT Labs, studios and other between 07:30am-12am. In addition, we
teaching spaces. are also providing 24/7 access to virtual
applications and desktops that can be
There are 1,000 PCs including Macs launched in a web browser. This access will
available in open-access and library spaces be for most of the teaching software titles
for students to use across DMU. Libraries available at the university.
also offer some specialist IT equipment
including laptops, accessibility equipment Further information on accessing the system
and CAD workstations. Many software can be found in the Your DMU Labs guide
applications are available for students to YourDMUMacs
install on their own PC; options include https://yourdmumacs.dmu.ac.uk
MS365 and, for certain programmes, Adobe
Creative Cloud is available for a home licence. DMU has also introduced the YourDMUMacs
service to allow remote access to specialist
Instructions on which software applications Mac-only software. You can only use
are available on DMU devices and included this service if your programme of study
for home use are included on the student determines that you need access to specialist
software list. Mac-only software titles.
All students can access Adobe Creative Further information on accessing the
Cloud and other software on DMU devices system can be found in the IT Induction
e.g. campus computer labs using the remote guide for Macs.
service called Your DMU Labs.
Your DMU Labs allow you to securely access
software and resources you need to assist SECURITY AND PASSWORDS:
you with your studies remotely.
Every student is issued with a user login; this
All students are provided with 1TB storage provides access to the systems described
through Microsoft OneDrive; a DMU email above. University staff will not require your
account, linked to their university login; and password, so please do not provide this to
access to LinkedIn Learning – a self-service others, as it may compromise your accounts.
portal to develop and improve business, Please follow the guidance provided on
technology and creative professional skills. staying safe, managing your passwords and
setting up extra protection. (The IT Service
All students have access to Microsoft
Desk can help.)
support, and additional specialist guidance
is provided by the Digital Partners in the Do not use the same password for your
Kimberlin Library. university login as you use elsewhere. If
you think your password or university login
has been compromised, or discovered by
someone else, change it immediately.
6 7
USING YOUR OWN IT EQUIPMENT In privately rented accommodation, please
consider the limits of the broadband contract.
Many students have personal IT equipment Do also consider the location of any wireless
which can be used to support teaching routers, as both distance from the router and
and learning. the thickness and density of walls and floors
MyDMU is available through a website, or can reduce speed and reliability.
through an app available to download on to Mobile phone contracts can be used to
smartphone and tablet, and provides access connect to the university services.
to many student services.
The VLE, Blackboard and Microsoft Teams
are available either through websites or apps. ACCESS TO IT EQUIPMENT
All students can install MS365 on up to five
of their own devices, using their university
AND SERVICES
logins. Check the student software list with The library service hosts a self-serve laptop
software available to download on your own loan scheme for students, with about 100
device. laptops available on short loans. These
laptops connect to the university’s wireless
service, and provide access to many of the
teaching software applications.
INTERNET CONNECTIVITY
The university also operates an AV loans
TEACHING SPACES service, where students can book and
A continuous internet or university network borrow equipment such as digital cameras,
connection is necessary to engage in video cameras, sound recording and lighting
virtual live teaching activities; virtual IT labs; equipment. Where students are studying
downloading student software onto your subjects such as photography, media
device; reviewing recorded lectures or or related fields, specialist equipment is
teaching; to use websites or systems at DMU; available.
and to use MS365. The university provides a student printing
All students can access these services using and photo-copying service as well as a range
PCs on the university premises. of specialist wide-format printing available
on campus; the DMU Print Centre can also
The university provides all students with free be used by students for specialist printing.
access to the campus wireless network, Further information on the services is
Eduroam; this provides high-speed wireless available from the print centre.
access within most of the rooms and
corridors in the buildings and many of the Further information can be found in the
outside spaces on campus. It does not cover IT Guide for Students.
halls or other accommodation.
Materials are available for cleaning printers,
Follow these instructions on how to connect keyboards, laptops and other equipment.
to the campus Eduroam network.
The university-owned halls and most of the
private halls provide internet access as part
of the rental agreements. If you depend on
this for access, please check details with your
provider when you book your accommodation.
8 9
GETTING IT SUPPORT AND LINKEDIN LEARNING
DEVELOPING DIGITAL SKILLS Access is also provided to LinkedIn Learning
All students have access to IT support once – a self-service portal to develop and
they are registered at the university, via a improve business, technology and creative
24-hour telephone line for staff and students: professional skills.
+44 (0)116 250 6050 and through the
MyDMU portal. Further advice can be found
by visiting help.dmu.ac.uk. Support is also USING ASSISTIVE TECHNOLOGY
available by emailing itmsservicedesk@
dmu.ac.uk DMU provides students with disabilities
access to assistive technology, one-to-one
All students will have access to IT support at tutorials and workshops primarily through the
the Kimberlin Library, Monday-Friday. library service. This includes hardware and
Please note: there will be occasions when the software, advice and support, and adapting
IT Service Desk or the Library Digital Partners personal equipment.
ask to take control of the desktop on your The library has dedicated PCs and laptops
device in order to resolve an issue. with assistive technology for students
The Library Digital Partners also offer student (including speech-to-text, text-to-speech,
Digital Skills support and software training via mind mapping and note taking software) and
one-to-one tutorials, workshops and online a selection of assistive technology software
drop-in sessions (see Digital Skills LibChat that can be installed on a student’s own
hours). Students can contact Digital Partners laptop or PC, through the online Software
via the Digital Skills email or their online Downloads page.
question form. The full range of Assistive Technology
You can access the Student IT Induction software can also be accessed remotely via
guide or the Student Digital Skills Hub to see the virtual IT labs, Your DMU Labs.
the various technologies that will be used by Spaces can be booked for students in the
your lecturers, and to learn how to access Library through the Learning Environments
the VLE, MyDMU, MS Teams, MS365 Office page.
Apps, Your DMU Labs and other resources.
Students can also access information on
using the teaching and learning tools by
going to:
• The Student Technology tab in the VLE
(login required) or directly to the Library’s
Learning Technologies Hub for VLE, Turnitin
and DMU Replay.
• The Library MS Teams guide.
Guidance and assistance on commonly used
tools and activities can also be found when
using MS 365 Office apps including MS
Teams, OneDrive, PowerPoint etc. via the
Digital Partners at the Library. See also the
ITMS MS365 guide for how to download
MS365 Office.
10 11
WHAT DO I DO IF I HAVE A You may need to re-start your device and
re-connect. This may take a few minutes.
PROBLEM DURING SAME-TIME If you have access to another device such
VIRTUAL TEACHING? as a smartphone, use this in the intervening
time. There are MS Teams clients for many
To minimise any disruption to live-but-virtual phones and tablets, as well as for PC and
(‘synchronous’) teaching: Mac computers.
• M
ake sure you are connected to the In the event that you have a problem that
university through a reliable internet creates significant issues, contact your
connection before the session; lecturer or module leader and let them know.
• T
est your connection and access before the Remember that many teaching sessions are
session is due to start – preferably a few recorded and may be available through DMU
minutes early to allow time for a re-start; Replay – check with your lecturer.
• E
nsure you’ve installed MS365 fully Some teaching sessions are repeated
on your devices, preferably with the for other groups of students, so it may be
Microsoft Teams client, and in plenty of possible to attend an alternative session.
time before your first synchronous session If you continue having difficulty connecting
using MS Teams; to the university or to teaching materials
• If you have a problem with your username because of user login issues, or you can’t
and password, try again – and if it’s still a access the systems, please contact the IT
problem, check against another device (e.g. Service Desk. This can be via the MyDMU
your mobile phone); portal; with an email to itmsservicedesk@
dmu.ac.uk; on +44 (0)116 250 6050, or in
• T
ypical issues include a connection to person through the IT support desk in the
the internet not being established; a library.
login problem; or your connection to the
university through the internet being erratic You may be referred to other services in the
(possible if you are using a mobile phone or university, and for some services you will
a poor wireless signal). have to make a formal application in order
to understand what support the university
If none of these resolve the issue, call the IT can provide. This includes consideration of
Service Desk on +44 (0)116 250 6050. financial or IT access hardship.
To reduce the likelihood of problems, close
down other programmes or apps on your
device; make sure you’re not loading videos
or other processes.
If you have a problem with performance in
synchronous teaching sessions, then try
closing the Teams session and re-starting.
You may need to switch off your video
and check against the trouble-shooting
suggestion above. If you can, get closer to
the Wi-Fi router.
12 13
ACCESS TO IT HARDSHIP Any IT equipment is provided as a loan to
applicants who meet all the eligibility criteria,
SCHEME and for a set duration. Students will be
The university operates the IT Access responsible for that equipment, will return it at
Hardship Scheme for those students who the end of the agreed loan period, and will be
would not be able to persist with their required to sign a loan agreement.
students without assistance. The scheme The scheme does not have any other
has a small number of standard desktop or IT equipment available, so cannot provide
laptop PCs available which can be loaned to mobile phones, internet connectivity,
students to continue their studies. printers, MacBooks, iPads, or CAD/graphics
The scheme is only available to registered workstations.
students based on the Leicester campus, There is a wide range of IT services
and requires an application to be completed. and equipment available on campus
Contact the IT Service Desk for further described in this handbook, and most
information or for an application form software required by students is available
and guidance. through the Your DMU Labs solution or
Students must meet all of the following can be downloaded, both as described in
eligibility criteria: this handbook.
• You are unable to access campus due to
health guidance,
• You do not have access to IT equipment
otherwise,
• Purchasing IT equipment would lead to
significant financial hardship.
14 15De Montfort University
The Gateway
Leicester
LE1 9BH, UK
T: +44 (0)116 255 1551
W: dmu.ac.uk
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