Your COVID-19 Safety Plan - Hospitality Business details - BLACK KITCHEN
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Your COVID-19 Safety Plan Hospitality Business details Business name All Bases Covered Pty Ltd trading as Black Kitchen Business location (town, suburb or Unit 2/10-18 Orchard Road, Brookvale NSW postcode) 2100 Select your business type Food and drink premises Completed by John Vickery Email address john@allbasescovered.com.au Effective date 2 August 2021 Date completed 15 August 2021 Wellbeing of staff and customers Exclude staff and customers who are unwell from the premises. Agree Yes COVID-19 Safety Plan – Hospitality Page 1
Tell us how you will do this Staff: Staff has been advised to contact management immediately if they are feeling unwell and advised to go get tested and isolate till they receive a negative result. Customers: All customers MUST wear a mask to enter our café. They are also told to check in the Services NSW QR Code. Signs have been erected telling customers to leave immediately if unwell and to seek medical advice at a COVID Testing site. Provide staff with information and training on COVID-19, including when to get tested, physical distancing, wearing masks and cleaning. Train staff in the process of how to collect and store contact details of patrons. Agree Yes Tell us how you will do this All staff is informed of the latest guidelines provided by Services NSW and NSW Health. Masks are mandatory to all staff and patrons. We conduct weekly staff meetings to notify staff of the current COVID-19 risks and cleaning procedures and physical distancing of our patrons who wait outside for their takeaway food and drinks. Staff are trained in the process of collecting patrons details should the patrons not use the Services NSW QR check-in system Display conditions of entry including requirements to stay away if unwell and record keeping. Agree Yes Tell us how you will do this Upon entry to our cafe, there are signs and procedures upon entering our cafe. QR codes are located at various positions at the entrance of the cafe and at the cashier. A Terms of Entry is also displayed which includes if the patron is unwell to seek a COVID 19 test and to isolate at home. Other types of venues or facilities within the premises must complete COVID-19 Safety Plans where applicable. If contact details are captured electronically upon entry to the main premises on the relevant day, additional collection of contact details via electronic methods may not be required if there is no other public access to the sub-premises. However, additional contact details and time of entry must be COVID-19 Safety Plan – Hospitality Page 2
captured where these sub-premises are gyms, entertainment facilities, hospitality venues, nightclubs and retail premises. Agree Yes Tell us how you will do this All persons, including Staff, Patrons, and delivery drivers are required to check in using the Services NSW QR code. Encourage staff to access COVID-19 vaccination. Agree Yes Tell us how you will do this All staff is encouraged to undertake a COVID 19 vaccination. Each day we all listen to the daily 11am NSW Health coverage of the current situation. We assess the situation each day and comment on what changes we need to make as a unit to help keep our fellow staff members and community safe. Each and every one of our staff is actively seeking their vaccination shot. Physical distancing Capacity must not exceed the greater of one person per 4 square metres of space in the premises, or 25 persons. This does not include a vessel used for commercial tours for scuba diving, snorkelling or whale, dolphin or marine animal watching if there are 50 or fewer persons on the vessel. Agree Yes Tell us how you will do this As to date, all services within our venue are on a takeaway basis. Patrons are asked to COVID-19 Safety Plan – Hospitality Page 3
wait outside for their food and drink orders, adhering to social distance rulings. No patrons are to seat down at any of our cafe tables. Staff has designated working areas. Ensure 1.5m physical distancing where possible, including: at points of mixing or queuing between seated groups between staff. Agree Yes Tell us how you will do this We encourage our patrons to use our ordering/purchasing app to purchase food and drinks. This app enables us to notify patrons when their order is ready and to collect prompting without having to linger outside our cafe. Patrons that order at the venue are told to wait outside exercising physical distancing. The staff has designated working areas to physical distance. Avoid congestion of people in specific areas where possible. Agree Yes Tell us how you will do this We have markers and signage indicating where patrons can stand while waiting for takeaway food and queuing for ordering at the counter. Have strategies in place to manage gatherings that may occur outside the premises and in any designated smoking areas. Agree Yes COVID-19 Safety Plan – Hospitality Page 4
Tell us how you will do this As our venue is currently Takeaway only we instruct staff to request patrons wait for takeaway food or drinks outside on our terrace or street level and to adhere to social distancing. Singing by audiences is not allowed in indoor areas. Patrons can only consume alcohol when seated in indoor areas. Dancing is not allowed in indoor hospitality venues or nightclubs (except for weddings, where no more than 20 people from the wedding party are permitted to dance). Agree Yes Tell us how you will do this Our premises is currently takeaway only. Hygiene and cleaning Face masks must be worn by staff and customers in indoor areas, and by public facing staff in outdoor areas, unless exempt. Agree Yes Tell us how you will do this We supply all staff with facial masks for indoor and outdoor use. Any patron not wearing a mask will be asked to use our ordering app for any food or drink orders. All patrons waiting for food and drink orders are requested to wear a mask at all times while waiting. Adopt good hand hygiene practices. Have hand sanitiser at key points around the COVID-19 Safety Plan – Hospitality Page 5
venue. Agree Yes Tell us how you will do this Hand sanitizer is available to all patrons at key points at the cafe - upon entry and at the counter and in the bathroom facilities. The staff has hand sanitizing areas throughout the kitchen and drinks stations for personal hygiene. Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers. Agree Yes Tell us how you will do this Hand soap, hand sanitizer, and paper towels are available for all bathroom use. Clean frequently used indoor hard surface areas (including children’s play areas) at least daily with detergent/disinfectant. Clean frequently touched areas and surfaces several times per day, and clean tables, chairs and any table settings between each customer. Agree Yes Tell us how you will do this Surfaces are cleaned on the hour - door handles, countertops, EFTPOS machines, and any other surfaces visible to staff and patrons. The venue is properly disinfected and cleaned at the end of a daily shift, and cleaning appropriately throughout the day. In indoor areas, increase natural ventilation by opening windows and doors where possible, and increase mechanical ventilation where possible by optimising air conditioning or other system settings (such as by maximising the intake of outside COVID-19 Safety Plan – Hospitality Page 6
air and reducing or avoiding recirculation of air). Agree Yes Tell us how you will do this Our main door and side door at open at all times when open for maximizing airflow through the venue. The kitchen has a hood that is used at all times when in use. Record keeping Use the NSW Government QR code system to collect an electronic record of the name, contact number and entry time for all staff, customers and contractors. Agree Yes Tell us how you will do this We have numerous Services NSW QR Codes located at the entrance and at our counter for all people, including staff, patrons and delivery drivers to sign into using their Services NSW app. Processes must be in place to ensure that people provide the required contact information, such as by checking phones for the green tick to confirm they have checked in (keeping 1.5m physical distance between staff and patrons). QR codes should be clearly visible and accessible including at entrances to the premises. Agree Yes Tell us how you will do this We ask to view all persons entering the venue to show their TICKED confirmation. COVID-19 Safety Plan – Hospitality Page 7
If a person is unable to provide contact details, for example due to age or language barriers, another person may provide contact details on their behalf. If it is not possible for check-in to occur, keep a record of the name, contact number and entry time for all staff, customers and contractors for a period of at least 28 days. These records must be provided in an electronic format such as a spreadsheet as soon as possible, but within 4 hours, upon request from an authorised officer. Agree Yes Tell us how you will do this We have downloaded the purpose-created Services NSW form to enter people's details should they not have their smartphones available. This is available on our POS system's iPad which is easily accessed by the staff member working in the customer area. We hold this information for 28 days and if requested by Services NSW will supply the details within the designated timeframe. I agree to keep a copy of this COVID-19 Safety Plan at the business premises Yes COVID-19 Safety Plan – Hospitality Page 8
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