Welcome to St Andrew's Medical Practice - st andrew's medical practice
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Welcome to St Andrew’s Medical Practice
Sensier House Oxford Road
https://StAndrewsMedicalPracticeSpennymoor.nhs.uk
Updated: 16/02/2020 V4.09
Repeat Prescriptions
Following the merger of the Oxford Road patient list with St
Andrew's patient list all paper requests for repeat prescriptions
are to be dropped into our Sensier House premises.
Also, unless you are using the Electronic Prescription Service
(EPS) to direct your prescription to your local chemist, you will
need to collect your paper prescription from Sensier House.
With EPS, you can choose a pharmacy or dispenser to
dispense all your prescriptions. When you get a prescription, it
will be sent electronically to the dispenser you have chosen.
You can collect your medicines or appliances without having to
hand in a paper prescription.
Remember not only can you select a local pharmacy for your
prescriptions to be delivered, you can also order online line via
this website or via the NHS App. Contact Reception should
you wish to register for EPS
Added: 16/02/2020
PRACTICE MERGER – PATIENT RECORDS
The transfer of Oxford Road Surgery patient records to St Andrew’s
Medical Practice was completed on 11 February.
Online services:
▪ All patients can access the online services via the buttons on the
home page of St Andrew’s website or direct at
https://systmonline.tpp-uk.com
▪ All patients can access the eConsult service via the eConsult
image on the home page of the St Andrew’s website or direct at
https://patients.econsult.health/
Ex Oxford Road patients should use their existing SystmOnline login
The website for Oxford Road Surgery will soon be deleted. Please
now use St Andrew’s website at:
https://standrewsmedicalpracticespennymoor.nhs.uk
Added: 11/02/2020
Novel Coronavirus (2019-nCoV)
Please do not book a GP appointment or attend your GP Practice if
you've visited or travelled through: mainland China, Hong Kong,
Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan, or
Thailand
and have symptoms of cough, fever or shortness of breath within 2
weeks of returning,
or if you have symptoms of cough, fever or shortness of breath
after being in contact with someone with a confirmed case of
coronavirus. Please call NHS 111 instead.
You can read more at
https://www.nhs.uk/conditions/wuhan-novel-coronavirus/
Or
https://www.who.int/emergencies/diseases/novel-
coronavirus-2019
Added: 11/02/2020
Stop the spread of flu germs.
Use a tissue and wash your hands thoroughly.
Added: 23/12/2019
Customer Satisfaction Survey
We are keen to provide you with the best
service possible and use our resources with
maximum efficiency.
We would be very grateful if you could take
a couple of minutes to complete a short
survey telling us about your experience at
the surgery today.
You may be handed a form or you can
collect one at Reception.
Alternatively you can download a copy of
the survey from our homepage:
www.StAndrewsMedicalPracticeSpennymoor.nhs.uk
Added: 16/01/2020
Added 16/02/2020
Supported Recovery Service
This service provides support to individuals residing in the
community or supported living accommodation, with the aim
for the individual to be in control of managing, to the best of
their ability, their own mental health condition and to promote
other areas of healthy living
The team of trained colleagues will support individuals to
create a bespoke plan to address and improve health and
wellbeing needs.
Areas of support can include: accessing health services,
accessing psychological therapies, diabetes prevention, stop
smoking support, healthy eating, engaging with local
community support networks.
Note this service is not available for anyone under Care
Coordination or Social Work.
For more information pick up the flyer at Reception.
Added: 19/11/2019
PARKRUN LAUNCHED
IN JUBILEE PARK
Parkrun is a free weekly timed 5km run which takes place at 9am
every Saturday.
Everyone runs for their own enjoyment. Please come along and join in
whatever your pace! Whether it is walk, jog or run.
Taking part is completely free, but you must register before joining
the run.
You can register at www.parkrun.org.uk/jubilee where you will
find more information about Parkrun scheme and the Jubilee course.
Don’t forget to take along a printed copy of your barcode
Added: 19/11/2019
NEW – Long Term Disease Clinic
Long term disease refers to medical conditions that may have an
ongoing impact on your health. In particular we use this term to
refer to conditions such as: atrial fibrillation, diabetes, CKD, COPD,
high blood pressure, some mental health conditions, thyroid disease.
If you have one or more of the conditions, we recommend that you
have an annual review. Some of these conditions require monitoring
with blood tests or other tests such as breathing assessments or
urine tests. In addition many of these conditions require annual
medication reviews.
In 2020, we will be introducing a new process for co-ordinating these
reviews. Your review will take place in the month of your birthday.
This will allow us to plan our workload and spread it evenly
throughout the year and it should also provide you with an easy to
remember month for your review!
For more information go to bit.ly/83001-longterm
Updated: 02/01/2020Wellbeing Practitioner Laura Birkin
is available for a 1-2-1 sessions
Appointments are currently available
Ask at Reception for a form to
complete or phone Laura
on 07827 957615
or by email at
laura.birkin@nhs.net
More information is available online
at
www.wellbeingforlife.net
Updated: 12/04/2019Added: 23/09/2019
Added: 23/09/2019
Added: 23/09/2019
eConsult has arrived. Check our website for further information
Added: 21/10/2019
DNA - MISSED
APPOINTMENTS
December 2019
There were 272 missed
appointments in the
month, an increase of 84
from Novembers DNAs
That is 14 appointments per day
that have could been used by
someone else
Updated:30/01/2020Are your details up to date??
➢ Please keep us up to date with any changes in your:
✓ address,
✓ telephone number,
✓ mobile number,
✓ email address,
✓ carer details.
➢ If you’re not sure check with Reception
Updated: 02/01/2020 Are you happy with the service you
receive from your local pharmacy?
Are there things you would like to see
improve? Whether it is good or bad,
Healthwatch would like to hear your Needs your help with
views on pharmacy services.
Pharmacy Services Survey
Every 3 years, pharmacy services are
reviewed by Durham County Council’s
Health and Well-being Board in order
to ensure that there are adequate
pharmacy services in place, to meet
the needs of the local population.
Pharmacy services are either services
you receive in your community
pharmacy, for example, on the high
street, in a supermarket or from a
dispensary in your GP practice.
Healthwatch County Durham is You can find a link on our website:
asking what you think of pharmacy
services to ensure that your views
are heard! www.StAndrewsMedicalPracticeSpennymoor.nhs.uk
Added: 22/01/2020 Click on the Latest News buttonhttps://www.jostrust.org.uk/
ORGAN DONATION LAW IS CHANGING IN SPRING 2020 – Pass it on For more information visit: https://www.organdonation.nhs.uk/ Added: 05/12/2019
Added: 11/11/2019
Medicine Sick Day Rules
When you are unwell with any of the following:
▪ Vomiting or diarrhoea (unless only minor)
▪ Fevers, sweats and shaking
Then STOP taking the medicines listed on the next slide.
Restart when you are well
(after 24 to 48 hours if eating and drinking normally)
If you are in any doubt, contact your pharmacist, nurse or GP
Guidance issued by the
North Durham and Durham Dales, Easington and Sedgefield Clinical Commissioning Groups
Originally developed by NHS Highland
Page 1 of 2 Updated: 27/01/2020Medicines to stop on sick days
ACE inhibitors medicines names ending in “pril”
e.g. lisinopril, perindopril, ramipril
ARBs medicine names ending in “sartan”
e.g. losartan, candesartan, valsartan
NSAIDs Anti-inflammatory pain killers
e.g. ibuprofen, diclofenac, naproxen
Diuretics sometimes called “water pills”
e.g. furosemide, spironolactone,
indapamide, Bendroflumethiazide
Metformin a medicine for diabetes
Page 2 of 2 Updated: 27/01/2020How does work?
1 2 3
Need advice for your Every eConsult will be You will have a response
condition, want to help reviewed by our staff. This by the end of the next
yourself or have admin may be clinical or admin staff working day.
requests? depending on your request.
This may be a face to
Go to our practice You may not need to see the face appointment, call
website and click on GP but another healthcare back, a prescription or
‘Contact our doctors’ to professional. treatment advice.
start.Stop the spread of flu germs.
Use a tissue and wash your hands thoroughly.
Added: 23/12/2019A GP might not be the best person to
care for you.
Each eConsult is reviewed by the practice so we can
decide on the best care for you. That means your
request may be dealt with by a GP, nurse practitioner,
pharmacist, or our admin team.
1. Visit our practice website. Click on ‘Consult our doctors’
2. Click on ‘I want help for my condition’
3. Click on ‘Consult my GP’
eConsult has arrived. See our website for details.Clinical Staff
GP Partners Advanced Nurse Practitioners
Dr Jay Walker Debbie Findlay (Nurse Manager)
Dr Neil Middleton Jean Dunn
Dr Victoria Oliphant Margot Davies
Dr Matthew Shield Angie Landells
Dr Victoria Middleton Lindsey Whitehead
Salaried GP Practice Nurses
Dr Elizabeth Logan Jacky Bainbridge
Claire Bell
F2 Doctor Emma Brown
Dr Krishna Subramani Karen Cunnington
Advanced Physiotherapist Practitioner Nursing Associate
Gillian Walker
Chris Robson
Advanced Paramedic Practitioners Healthcare Assistants
Glynis Eddy
Emma Davis Sheila Gittins
Lee McKay Thomas Simpson
Updated: 02/12/2019Management Team
Practice Manager
Tracey Martin
Deputy
The Practice Manager is
responsible for ensuring that Practice Manager
our practice runs smoothly and Bev Barrett
efficiently.
If Tracey Martin is not available,
If you experience any difficulties then please contact Bev Barrett.
with arrangements, or have any
suggestions for improving our
services please arrange to
discuss these with her or her
Deputy.
Updated: 06/08/2018Administrative Team
RECEPTION SUPERVISOR
Elaine Robinson
DISPENSARY
RECEPTION Ellen Adams
Olivia Alston
Emma Clarkson
Michael Doughty Jonathan Barrett
Kim Gardner
Claire Gittins
Sue Iveson SECRETARIES
Pauline Lee Louise Anderson
Lauren Local (Apprentice) Helen Illingworth
Angela Nichol Maureen Rodgers
Rob Pringle
Teresa Quigley
Rebecca Rutherford
ADMINISTRATION
Geraldine Smith
Val Timms Danielle Fox (Apprentice)
Updated: 27/01/2020Daily Blood Clinic
If you need to have a blood test you can attend our blood
clinic which runs between 8:40 AM and 10:50 AM Monday to
Thursday and on Friday from 2 PM and 3:30 PM. Fasting
blood tests are not available on Friday.
No appointment is required – just book in at reception
on arrival.
Priority will be given to workers and fasting bloods
between 8:40 AM and 9 AM.
The clinic may not be suitable for some more complicated
blood tests but you will be advised by the health care
professional who refers you for a test or by the receptionist
when you call for an appointment.
The clinic is held at our Oxford Road premises.
Updated: 19/10/2019Clinical Late night
Clinical surgeries 6:30pm
-7.15pm
Appointments
Nurse alternative
8:30 –11:30 Tuesdays' &
14:30 -17:30 Thursday 6:00 –
8:00
Please call
01388
817777 to
make an
appointment
Nurses
Appointments
Appointments
8:30 –12:30 are only ten
minutes for
14:30 –18:00
one problemHealth Visitors
• There is a combined weekly Health
and Visitor Clinic and Immunisation Clinic.
Immunisation • The clinics are held every Friday at
Clinics our Oxford Road premises.
• Health Visitors will be available every
Friday between 9 AM and 10:30 AM.
Updated: 11/02/2020Working aged men (25-54 years old) account for the largest number of suicide deaths in the UK. Suicide is the biggest killer of men aged under 50 • These men are also the least likely to receive any kind of support. • They don't talk about it with their friends. • They don't share with their family. • And they don't seek professional treatment. • They are the victims of problematic thinking that says mental health disorders are unmanly signs of weakness. • It’s time to change this culture and start listening to men.
• ManHealth is a Community Interest Company who aim to create a
network of male peer support groups across County Durham for
men with Depression.
• The groups is open to men affected by depression to share
friendship offer advice and support over a common condition. The
groups are designed to provide an opportunity to meet new friends,
helping to end the social stigma, and loneliness of depression.
• All ManHealth groups will be run by men with a lived experience of
depression.#BeingSilentIsntBeingStrong
#TimetoListen
www.manhealth.org.ukForms and letters
.
FORMS
If a form or
letter is needed
Two Weeks
then please call
the Practice.
Please allow up
We no longer do
Pre-Pay
to 2 weeks for
letters ‘to whom the completion
it may concern’. of the form Please be aware
that there is a
charge for forms
which needs to
be paid before
the letter is
produced.
Updated: 18/08/2018KOOTH has been launched in
County Durham
A new online counselling and emotional well-being service for children
and young people aged 11 – 18yrs service, KOOTH, has been launched
in County Durham.
Children and young people can access online counsellors 365 days a
year and access self-help materials co-produced by young people.
The service is confidential and anonymous and is fully moderated.
For more information contact Malcolm Connelly, Integration and
Participation Worker, mconnelly@xenzone.com
or visit https://www.kooth.com
Added: 10/12/2019Appointment
only. You
MUST call
NHS 111
We no
Sunday longer
8AM to operate a
1PM walk – in
service
Urgent
appointments
can now be
seen out of
hours at our
Bank/ Practice
Public
Weekdays
Holidays
6PM to
8AM to 8PM
1PM
Saturday
8AM to
1PM
Updated: 16/08/2018Telephones
Our phone lines open at 8am
weekdays for Emergencies only
Routine appointment line is available
weekdays from:
8:30 AM to 1 PM
2 PM to 6 PM
Please note the following options
when you ring the surgery.
1) Appointments
2) Results
3) Prescription
Please note the prescription line
New
is open between these hours:
Hours
11:30 AM to 1 PM
2 PM to 4 PM Updated: 04/12/2019 The County Durham Care Academy
have released details of four new
courses for Durham Carers Durham Carers Academy
They are: announces new courses
▪ Infection Prevention and Control
▪ Digital Skills
▪ Managing Medication
▪ Namaste Care *
* ‘ Namaste ’ is an Indian greeting
which means ‘to honour the spirit
within’. The care programme is multi-
dimensional, including physical,
sensory and emotional elements. The
purpose of Namaste Care is to give
comfort and pleasure to people with Details of the course are available on our website
advanced dementia through sensory under Further Information / Carers Support
stimulation, especially the use of
touch.
Added: 22/01/2020
www.StAndrewsMedicalPracticeSpennymoor.nhs.ukMedication Requests
• Medication reviews
are needed every These are
12months medications which •Creams
• If you have not used may need a review •Contraceptive
before being medications
a medication within prescribed •Hormone
12 months it will be replacement
automatically medications
(HRT)
removed from your •Analgesia (pain
• If they are not on
repeats your regular medications)
e.g. Codeine,
• You can order your repeats you may Naproxen etc..
medications need a telephone •Inhalers (that
review with a GP
electronically by before they can be
are not listed
on repeats)
nominating a issued •Antibiotics
pharmacy
Please put your
Ordering repeats in at least 48
Medications hours before they are
neededAdded: 18/02/2019
Test Results
Blood Tests
5 working
days
Please ring for
results after Urine Culture
10:30 AM and
press option 2 5 working
or check your days
on-line test
results record.
Swabs
5 working
days
Updated: 10/01/2019Staff Training Days
Most staff training is arranged so that
it does not impact the service to our Training Dates 2020
patients. However, the Practice will
close one afternoon per month for Thursday, 19th March @1230PM
staff training. Thursday, 30th April
Thursday, 21st May
When the practice is closed call 111. Thursday, 25th June
You will be referred to the right Wednesday, 8th July
healthcare professional, as close Wednesday, 26th August
to your home as possible.
Please remember to ‘Talk before you
Walk’– dial 111 first, as you must
have an appointment to be seen in
one of the primary care service/hubs.
And at 111.nhs.uk
In a genuine emergency you should call 999.
Chest pains and/or shortness of breath constitute an emergency.
Updated: 14/02/2020Did you miss something?
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