GRADUATE PROGRAM THE SPECSAVERS GRADUATE PROGRAM - Spectrum ANZ
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1 GRADUATE PROGRAM THE SPECSAVERS GRADUATE PROGRAM
2 Vision and Values Contents 3
Our Vision
To be the fastest growing, most
innovative, trusted and dynamic
consumer healthcare business.
Our Values
Treat people as we would like to be
treated ourselves. We are
passionate about:
• Our Customers
• Our People
• Partnership
• Communities Table of Contents
• Results
4 A Message from the Founder 14 Professional Development
Our Purpose 6 The Specsavers Story 16 The Specsavers Graduate Program
Together with our partners, to 8 Community 20 Pathway
passionately provide best value
optometry, audiology and other 10 Commitment to Professional 21 Contacts
Excellence
healthcare services to everybody,
simply, clearly and consistently, 12 Equipment
exceeding customer expectations
every time.
4 A Message from the Founder 5
Shape your future
with Specsavers
We’d like to play our part in
helping you shape your very best
professional future
The purpose of this booklet, is to outline exactly what our Graduate Program
is, what it offers to graduating optometrists who want to make a mark in the
optical profession, and what steps you can take to join the program.
Like you, my wife Mary and I have a passion for optometry that burns as
brightly now as it did when we first qualified as optometrists back in 1967.
We shared a vision to ensure that all members of society should have the
easiest possible access to the highest quality eyecare at an affordable
price – and we started to realise that vision when we opened the very first
Specsavers practice in 1984. More than 34 years on, we have seen the
practice network grow to almost 1700 locations in 10 countries.
At Specsavers we are known as being optometry led and, as such,
optometrists form the cornerstone of our shared business. We believe in
enabling each and every optometrist to successfully realise their potential
– as career optometrists, as practice owners or with roles in the Specsavers
support teams.
Whether locally or internationally, I am personally excited for you as you
consider your first step into professional life – and invite you to talk to our
Graduate Recruitment team about all the possibilities that a career with
Specsavers offers. In short, we’d like to play our part in helping you shape
your very best professional future.
Doug Perkins
Founder & Optometrist
6 The Specsavers Story 7
The Specsavers Story
Specsavers is the largest Optometry led,
privately owned optical group in the world
– and we’re also the fastest growing.
The 80s The 90s Beyond 2000 The 10s and the Future
In the early 1980s the UK Government allowed By 1995, 300 practices were open for business. Some 25 years since we commenced trading, Now that Specsavers has over 370 stores in Australia
professional service providers to advertise In 1997 our first Netherlands practice opened worldwide turnover reached £1.36 billion in and New Zealand a large focus for the business is
their products and services for the first time. and in 2003 the 500th Specsavers practice 2009. In combination with our store network, maintaining our place in the optometry market while still
Doug and Mary took this as an opportunity to opened its doors. Our first Swedish practice we now employ 30,000 people and support delivering on excellent patient care. In 2014, Specsavers
transform the UK optical market and in 1984 opened in 2004, we entered the Danish and approaching 1700 retail locations across was recognised for several awards including the
opened the first Specsavers ‘partnership’ Norwegian markets in 2005, and Spain in 2006. 10 countries – including Australia and New ‘Multichannel Retailer of the Year’ and ‘Australian Retail
franchise practices. By July 1988, Specsavers In 2007, Finland joined the list of Specsavers Zealand. Professionalism is integral to the Innovator of the Year.’
was supporting 100 practices. countries. By the time we opened in Australia overall Specsavers offer and, for twelve years
and New Zealand in 2008, we were approaching we have been voted the UK and Ireland’s Specsavers is passionate in our commitment to continue
1000 practices in total. We were the market ‘most-trusted’ brand of optometrist. In 2007, to exceed customer expectations while delivering best
leader in the UK and Ireland, with approximately Mary Perkins was created a Dame Commander value eyecare, ensuring we maintain our position as No.
35% market share. by the Queen in recognition of her services to 1 for eyecare with our current and future customers.
the optometry profession and her work in the
To give some idea of the impact Specsavers has community. In addition, she was named the
on a market, within one year of opening our first UK’s Business Woman of the Year.
Specsavers store in Norway in 2005, the average
New market
price for a complete set of glasses had been
Optical milestone
reduced by 43% ensuring access to
high quality, affordable eyecare and eyewear for Expansion milestone
those who had previously been excluded. Specsavers milestone
Australia
New Zealand
Fred Hollows
Finland Community
Program
launched Specsavers
Spain named ‘Retail
Norway Employer of
Denmark the Year’
Sweden Specsavers
Specsavers 10 years in
Graduate 300 practices
AU and NZ Australia
The Program
Netherlands
Republic of
Ireland Average price 1500
United 100 practices 300 practices 500 practices for glasses 1000 practices practices RANZCO
Kingdom in the UK worldwide worldwide reduced by 43% worldwide
worldwide
1984 1988 1991 1995 1997 2003 2004 2005 2006 2007 2008 2009 2011 2012 2013 2014 2015 2016 2018
For more information visit:
www.specsavers.com.au/about/specsavers-story
8 Community 9
Graduate Testimonial
Together we can make a difference
Specsavers has a strong commitment
to supporting and giving back to the
community both locally and internationally.
Specsavers is passionate about giving back to
and working with our local communities, which is Photography by Stephen Ellison
why our in-store giving Specsavers Community I’ve wanted to attend a
Program was launched. Specsavers Community
Program Fiji outreach with the
Fred Hollows Foundation since
my final year of study. Coming
In addition to supporting Specsavers store partners and from a Fiji-Indian background,
hundreds of local charities and graduate optometrists are also
not-for-profit organisations given the opportunity to work
the opportunity to give back
across Australia locally and internationally with to the Fijian people and share
and New Zealand and giving the Foundation on outreach my knowledge with students
back to the communities within programs. We have seen our at the Pacific Eye Institute
which we operate, the initiative optometrists make a real seemed like a farfetched
also aims to raise funds for our difference in developing areas
major charitable partner, The where people are most in need
dream – So when I received the
Fred Hollows Foundation. of optometry services, including call confirming my successful
outback Australia, Cambodia, application I was lost for words.
Specsavers has been in Vietnam and Fiji. The greatest
partnership with The Fred satisfaction for our optometrists The outreach trip to Fiji
Hollows Foundation in Australia working in these areas was a dream come true
and New Zealand for seven comes from not only helping
and a real highlight of the
years. The reason why is simple; those in need, but from training
both Specsavers and the optometrists locally so they are Specsavers Graduate Program.
Foundation have the same able to up-skill and help their The partnership between
goals, to passionately provide own people. Specsavers and the Fred
the best eyecare to everyone, Hollows Foundation is one I
and that’s why to date,
am extremely proud to be a
Specsavers store partners, staff
and customers have raised more part of. Both parties share the
than $1M for the Foundation. same values of providing equal
access to eye care to everyone
and supporting all communities
Ravi Singh
Optometrist
Miranda, NSW
For more information visit:
www.specsavers.com.au/Specsavers-Community-Program
Gabby Hollows commending Specsavers involvement with Fred Hollows
10 Commitment to Professional Excellence 11
Graduate Testimonial
Commitment
to Professional
Excellence
As an optometry and
dispensing led business, we
are proud of our relentless Starting off as a new graduate in the optometry
pursuit of professional and workforce was quite daunting, but the extensive
clinical excellence. support that Specsavers provided made the
process so much more comfortable and seamless.
This support included an in-store primary mentor,
Indeed, when combined with world-class retail
standards, award-winning marketing and regional mentors, and of course the wonderful
fully established supply chain and business team at the central support office. I knew that if I
support services, our emphasis on clinical and were ever in need of clinical support, career advice,
professional service completes the optometry
jigsaw.
or even just a shoulder to lean on, my mentor
would be there for me.
Specsavers Optometrists are able to deliver the
promise of ‘best value eyecare for everyone’ by I wanted to work for a company that was
combining the highest level of optometric care
and service with the broadest and innovative, patient-focused and one with an
newest range of frames and lenses available extensive support network. Specsavers was exactly
at best-value prices. In turn our stores thrive, that, I haven’t looked back since. It’s an absolute
affording store owners the ability to invest in
privilege to be part of a company that is changing
the very best ophthalmic equipment and optical
technology on an ongoing basis, maximising the face of optometry in Australia, and arguably,
the opportunity to deliver world’s best practice. the world. Because of this, I don’t know why I’d
This augments our reputation for professional want to be anywhere else.
excellence, and completes the virtuous circle.
Apart from the joy of seeing a diverse range of
Helping us to be the best - the patients each day in clinic, one of my biggest
latest optometric and ophthalmic
highlights of being at Specsavers has been the
equipment.
extracurricular activities and events that the
company runs. This includes the periodic graduate
Standards of care in optometry are rapidly
changing – as is the technology to support this
program forums, the CPD events, and also the
change. groundbreaking clinical conference that occurs
each year.
Indeed, with the aid of an experienced
procurement team, our Australian and New
Zealand practices will always have access to I see Specsavers as a company of endless
the latest equipment. Put simply, we opportunities to suit a whole range of preferences
understand that good equipment is an and lifestyles; whether that is a full-time position
investment, not an expense.
at a metropolitan store, a fly-in/fly-out regional
optometrist, or even owning a store of your own!
Jon Lee
Graduate Optometrist
Brunswick VIC
12 Equipment 13
The store of the future
Whether in a standard or short form
test room, our optometrists use leading
technology to deliver patient care.
The scale of
Specsavers is never
Pre-Test Area Short Form Test Room
more evident than
in the accessibility
of modern test
room equipment.
Quality at low prices
is our mantra, and
the quickest way to
wow our patients is
to ensure that our
stores reflect the
slick professional
Full Size Test Room excellence
that modern
instrumentation
will convey.
Peter Larsen
Optometry Director
Australia & New Zealand
14 Professional Development 15
Graduate Testimonial
The road to success
At Specsavers, we are passionate about your continued professional
development. Our objective is to advance professionalism through
continued learning, setting you up to be the best you can be. To me the Specsavers Graduate Program is all
about having a smooth and simple transition from
university to real life optometry. The program
really fast-tracks your ability to make effective
Graduate Program Pathway Specsavers CPD clinical decisions and I feel like I have learnt a lot
more in the past few months than I did in
my entire 5 years at university.
A structured, 2 year development program that Pathway is designed for ambitious Store Managers, Senior Continuing Professional Development (CPD) is an
provides you with clinical and commercial knowledge Optometrists and Dispensers who live and breathe the interactive process to maintain, enhance and I started working as a graduate optometrist at Specsavers Castle Hill in
to grow in your field, tools and training to help excel Specsavers’ vision and values and who also want to secure their extend the practitioner’s knowledge, expertise and 2013. However, my career with Specsavers really began around 4 years
in-store and nurture business acumen. financial future by becoming Joint Venture Partners in one of competence throughout their career. ago when I had the privilege of working as an optical assistant at the
our stores. The program will develop your skill set in Eastgardens store while I was still a student.
Development reviews are held regularly between preparation for the management and growth of your own CPD is an important component in the continued It was here where I was first exposed to the high quality of patient care
graduates and primary mentors, which will drive you business. provision of safe, effective and high quality and customer service that first Specsavers offers. This, and the extremely
to progress consistently on your professional learning Optometric services. supportive and comfortable working environment, really inspired me to
journey. Peer group forums will provide additional Pathway consists of a series of four training modules over a further my career with Specsavers. When I first went to visit the Support
training and support. seven-month period. The classroom training is also supported Specsavers CPD events occur throughout the year, Office, it was really amazing to see the amount of passion and dedication
by an in -store project and a final assessment day with four key such events focus on first-hand recommendations that each and every member of staff had towards Specsavers. At this
components that will test your learnings and determine your point, I felt really grateful to be working as part of a team which was as
Further support is provided by Peer Mentors, the from our suppliers regarding ways to enhance passionate about optometry as I was.
regional field team, who and the Professional readiness for Partnership. All training modules take place at customer satisfaction, ophthalmologist
Development and Optometry team located in the the G- the Specsavers Support Office - in Melbourne with presentations and the RANZCO collaborative care To me the Specsavers Graduate Program is all about having a smooth and
Central Support Office. Specsavers covering your travel and accommodation expenses, pathways. Specsavers offers approximately 17,000 simple transition from university to real life optometry. It’s great to have an
as well as the cost of the program itself. CPD points per year between online and event experienced mentor who is always there to support you and guide you. The
based activities. program really fast tracks your ability to make effective clinical decisions and I
feel like I have learnt a lot more in the past few months than I did in my entire
5 years at university. As part of the program, I often get to discuss interesting
or difficult cases that have been seen at our clinic both with my mentor and
colleagues. I work in a relatively large store with 5 other optometrists so I have
Specsavers Clinical
the opportunity to learn from several different experiences. Furthermore,
my mentorship is not only limited to clinical optometry as quite often I am
Conference
mentored about the business side of optometry at Specsavers as well.
Aspects of the program such as the graduate ‘Development Needs Analysis’,
building personal brand equity and quarterly reviews allow me to keep track of
Specsavers Clinical Conference (SCC) has become my progression and enable me to set goals, which I find is a great way
the highlight of the ANZ optometry professional to grow faster as an optometrist. Of great benefit has been the opportunity to
Primary Regional Graduate
development calendar. In 2017, more than 600 visit and observe the local ophthalmologists which has allowed me to become
Mentor Mentor Optometry
Graduate more familiar with the expertise of the doctors I refer to and the level of
Optometric Director Team delegates attended this annual two day event.
in your practice service that they provide. One of the best things about working as a new
graduate at Specsavers is access to the latest equipment, in particular the
A fantastic professional networking event as well digital retinal photography. Patients are always amazed at the technology and
as a key opportunity for optometrists to gain level of eye care that we offer and make readily available to everyone.
Australian CPD and New Zealand CD points, SCC
Overall, it has been a great experience so far and I am sure it’s only going to
has talks from several renowned experts in the
get better from here onward. I work with a great team led by a great mentor
field of ophthalmology. and am enjoying every moment of my chosen path. I feel very privileged to be
a part of the Specsavers team!
Samra Ijaz
Optometrist & Peer Mentor
Castle Hill NSW
16 The Opportunity: The Specsavers Graduate Program 17
Specsavers What is the
Specsavers
Graduate Program?
Graduate A two year-long
development program
Program
for graduates or
recently qualified
optometrists who are
new to Specsavers.
A combination
The Specsavers Graduate Program offers a fast-track of professional
to work satisfaction and success. It could even lead to events, courses and
you becoming a Partner within one of our stores under experiences designed
the Specsavers store ownership program- Pathway. to enrich your
professional life.
As a graduate optometrist, fresh out of University, you will start work A program that
as a practicing optometrist in an owner-operated Specsavers practice. capitalises on the
collective wealth
You will automatically qualify for and join our Graduate Program –
an unrivalled initiative of continuing professional development and of knowledge and
career support from Specsavers. experience of the
Optometry partner
The Graduate Program is a two-year development program
for graduates or recently qualified optometrists that offers in the practice you
a combination of professional events, courses and experiences join and within the
designed specifically to enrich professional life.
Specsavers group
The Specsavers Graduate Program capitalises on the collective generally through
knowledge and experience of both in-store optometry partners and active mentorship.
the Professional Development team.
A means of adding
value to your career
and giving you the tools
and skills necessary to
one day co-own and
operate a Specsavers
practice of your own.
18 The Opportunity: The Specsavers Graduate Program 19
The Three Pillars
The Specsavers Graduate Program
provides new and recent optometry Continuing
Education
graduates with a framework for and Professional
development in the profession. Development
+ Commercial and
The Specsavers Graduate program comprises 3
pillars standing on the foundation of mentorship:
• External Visitation Program
• Case Presentation Support Inter-professional
• Continuing Education and Professional Development
• Commercial and inter-professional perspective
• Quarterly Development Meetings
• Professional development of graduates in Perspective
• Formal feedback commercial, retail and clinical skills (via seminars,
+ Formal Feedback
workshops and other training formats)
These elements are delivered through: • Regional ‘grand rounds’ providing graduates
• Specsavers Graduate Induction with an opportunity to discuss and share
= Tomorrow’s
Seminar and Workshop their experiences in practice
• Specsavers Mentorship Program
Leaders
• Continuing Education and Professional
Development’s online program.
The First Year Hit the Ground Running The Second Year Practice, Practice, Practice!
The first year of the graduate program is have developed processes to ensure you get the during the day, it is important to have scheduled During the second year of the Graduate no matter what your future career goals are, In acknowledgment of this, your second
structured to support your clinical growth and support you need. one on one time with you, your primary mentor Program, you will also be focused on continuing being one of the most knowledgeable people year on the Graduate Program is all about
development. Tailored workshops and regular and your retail mentor. to increase your personal effectiveness as an in the store team, you will naturally take developing your leadership skills in the practice
feedback sessions are held to support your The optometrist director in your store is your optometric professional. As an optometrist, on a leadership role within your practice. environment.
clinical growth and continued development. primary mentor. They have vast knowledge Your primary mentor has been trained to be a
and experience and are keen to assist in mentor through our Primary Mentor Workshops
As newly qualified optometrists, mentorship is your development, both personally and and they will have continued support in order to
a key part of your learning and development. professionally. It is important to know you can make your experience with Specsavers the best
Graduate Program Elements
We understand the pressures you feel in the ask for assistance of advice whenever you need it can be.
first few months of starting your new career and it. While you may have multiple catch ups
Month 1 2 3 4 5 6 7 8 9 10 11 12
Primary Mentor Professional In-Store Protected time
Mentor Graduate Mentee Development development
Workshops Induction Workshops
activities Quarterly Development Review
Day
Shared learning & In-Room Observation
Specsavers-run Graduate Forums
activities
Professional Development Workshops
Graduate
Forums, Grand
Introduction Year 2 Beyond the Specsavers Clinical Conference
Rounds & to year 2 project Graduate
Masterclasses projects presentations Program Opportunity to Present and lead case discussion
of a PD Workshop
External activities External visitationSpecsavers Graduate Program
Advancing professionalism
through continuing development.
For details on each section, visit Connect: People > Professional >
Professional Training & Development > The Graduate Program
Contacts
For all enquiries, please email anz.professionaldevelopment@specsavers.com
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