WELCOME TO HAWKE'S BAY - You are in the right place An introduction to your life in Hawke's Bay
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
WELCOME TO HAWKE’S BAY
You are in the right place
An introduction to your life
in Hawke’s Bay
Phone + 64 21 657218
Email regional.manager@learninghawkesbay.nz
WeChat微信 LearningHawkesBayNZ
Facebook www.facebook.com/LearningHB/
Website www.learninghawkesbay.nz
1
Contents
OUR LANGUAGES ....................................................... 6
Māori language ...................................................... 6
Kiwi accent ............................................................. 6
ABOUT HAWKE’S BAY ................................................ 7
Getting to Hawke’s Bay .......................................... 7
Economy ................................................................. 7
Napier City .............................................................. 8
Hastings District ..................................................... 9
SERVICES AVAILABLE TO INTERNATIONAL STUDENTS
.................................................................................. 10
Learning Hawke’s Bay .......................................... 10
Interpreting Service.............................................. 10
Language Assistance ............................................ 10
Citizens Advice Bureau (CAB)............................... 11
Emergency Information ....................................... 11
Non-Emergency Phone Numbers ........................ 12
Visitor Centres (i-SITE) ......................................... 12
Budgeting & Money Management ...................... 13
Legal Problems ..................................................... 13
Gambling Problems .............................................. 14
GENERAL INFORMATION ......................................... 15
Daylight Saving ..................................................... 15
Seasons ................................................................. 15
Television.............................................................. 15
2
Public Holidays ..................................................... 15
Telephone Numbers............................................. 16
Mobile Phone ....................................................... 16
Using a Public Telephone ..................................... 16
ACCOMMODATION .................................................. 17
Available Accommodation Options to Students . 17
Costs (as of 2019) ................................................. 18
Noise control ........................................................ 19
PUBLIC TRANSPORTATION AND DRIVING ............... 21
School Buses ......................................................... 21
Public Buses .......................................................... 21
Inter-city Travel .................................................... 21
Shuttle Bus ........................................................... 22
Driving .................................................................. 22
Automobile Association (AA)............................... 23
Infringement tickets ............................................. 23
Child safety and cars ............................................ 23
PERSONAL SAFETY.................................................... 24
Crimes and fraud .................................................. 24
Neighbourhood Support ...................................... 25
Civil Defence Emergency ...................................... 26
Bullying and Racial Abuse .................................... 26
House, Road and Water Safety ............................ 26
HEALTH AND DENTAL SERVICES .............................. 28
Code of Practice for International Students and
Insurance .............................................................. 28
3
Family Doctor/ General Practitioner - How can I
find a doctor? ....................................................... 28
Accident and urgent care ..................................... 29
After hours Pharmacies ....................................... 30
After hours Dentists ............................................. 31
Dental Health Services ......................................... 31
Mental health counselling ................................... 32
Pregnancy ............................................................. 34
DISPUTES .................................................................. 35
International Student Contract Dispute Resolution
Scheme ................................................................. 35
MANAGING MONEY - BANK, ATM, ALIPAY, UNION
PAY............................................................................ 37
PIN (Personal Identification Number) ................. 37
Electronic Banking ................................................ 37
Internet Banking................................................... 37
ATM (Automatic Teller Machines)....................... 37
EFTPOS (Electronic Funds Transfer at Point Of
Sale) ...................................................................... 38
Telephone Banking............................................... 38
Automatic Payment (AP) ..................................... 38
Direct Debit (DD) .................................................. 38
Other bank services.............................................. 38
Complaints............................................................ 39
Alipay .................................................................... 39
Unionpay .............................................................. 39
LEISURE AND RECREATION ...................................... 40
4
Tours and activities .............................................. 40
Other activities ..................................................... 40
Sport parks ........................................................... 41
Public swimming pools ........................................ 42
SUPERMARKET, ETHNIC SHOPS AND EATERIES ...... 44
Shopping areas ..................................................... 44
Farmers’ markets ................................................. 44
Supermarkets ....................................................... 45
Ethnic grocery shops ............................................ 46
Ethnic eateries ...................................................... 46
COMMUNITY GROUPS ............................................. 49
EMPLOYMENT AND WORK RIGHTS ......................... 53
IRD ........................................................................ 53
PAYE (Pay As You Earn) ........................................ 53
Where to Find Employment ................................. 53
How to Find Employment .................................... 53
5
OUR LANGUAGES
Māori language
Māori, also known as te reo, is an Eastern Polynesian
language spoken by the Māori people, the indigenous
population of New Zealand. Closely related to Cook Islands
Māori, Tuamotuan, and Tahitian, it gained recognition as
one of New Zealand's official languages in 1987.
Māori English
Greetings Kia ora Hello, stay healthy
informal Ata mārie Good morning
Po marie Good night
Haere mai Welcome
Kiwi accent
It may take time to get used to the New Zealand accent, so
you may have to ask people to talk more slowly and to
repeat what they have said. Do not be shy about this. Most
people are happy to help. To help you on your way, here
are some typical words that are used by New Zealanders,
also known as Kiwi slang:
• Bro or mate - Friend
• Dairy - convenience store/corner shop
• Sweet - perfect, great
• Flick - deliver/send (as in “Flick you an email…”)
• Far out! - Crikey! (Surprise)
• Bach - Holiday home
• Chips/chippies - crisps
• She’ll be ‘right - everything will be ok
• Hard case - joker/witty person
• OE - overseas experience (the Kiwi working
holiday abroad)
• Smoko - break or rest period during work
• Tramping - walking or hiking through bush
6
ABOUT HAWKE’S BAY
The Hawke’s Bay region is located on the East Coast of the
North Island of New Zealand. Hawke’s Bay is a large semi-
circular bay, which extends from Mahia Peninsula at the
northern end to Cape Kidnappers to the south.
The Hawke’s Bay region covers 1.42 million hectares.
The major cities are Napier and Hastings with smaller
centres of Havelock North and Clive, Waipawa and
Waipukurau to the south and Wairoa in the north.
Getting to Hawke’s Bay
There are up to 30 flights throughout the day from
Auckland, Wellington and Christchurch, with flights taking
an average of 1 hour. The Hawke’s Bay airport is located 10
minutes from Napier city centre and 20 minutes from
Hastings city centre. It takes about 5 hours to drive the 415
km from Auckland to Napier; and 4 hours to drive to
Wellington.
Economy
Hawke’s Bay is the 6th largest urban area in New Zealand
with a population of approximately 158,900. Around 70%
of the total land area is used for primary production.
Hawke’s Bay employs proportionately more people in the
horticulture and viticulture industry than the rest of New
7
Zealand. The region is also known for its manufacturing
sector as well as sheep farming. Hastings District is GM-
free and is a centre for apple and pear growing for the
country.
Napier City
Napier is a compact coastal city with a population of
approximately 62,800. The city offers a mixture of hill areas
and large areas of flat land with reserves and beaches
providing everyone easy access to both green space and
water.
Key features in Napier include:
• Its unique Art Deco heritage and infrastructure.
• Important heritage locations in the city (e.g.
Marine Parade, Ahuriri and Meanee areas).
• MTG (Museum, Theatre, Gallery) Hawke’s Bay,
including an extensive Maori/ Ngati Kahungunu
taonga collection.
• Municipal Theatre - the base for a wide range of
performing arts in the city
• Eastern Institute of Technology (EIT) Hawke’s Bay,
in particular its art and design, Maori studies and
tourism/ hospitality sections
• City galleries and theatres
• Wineries, restaurants and cafes
• Public libraries
• Public reserve and recreational areas, including
Botanical Gardens and the pathways network.
8
Hastings District
The Hastings district covers 5,229 square kilometres and
surrounds Napier, except along the coast, with a
population of approximately 70,600. The district is made
up of three main centres - Hastings City, Havelock North
and Flaxmere, with 38 rural and coastal settlements.
Hastings city is the main service centre for the district.
Key features and activities of Hastings include:
• Viewing the region from the top of Te Mata Peak.
• Enjoying nature in the parks, beaches, local
heritage trails, and walkways including the world’s
only mainland gannet colony.
• Tasting local fruit; the district is New Zealand’s
largest producer of apples, pears and peaches.
• Enjoying great food and drinks at world-class
wineries, restaurants and cafes, especially around
Havelock North.
• Having a play at New Zealand’s biggest water
theme park, Splash Planet
• Many kilometres of pathways which form Hastings
iWay walking and cycling network.
• Spanish Mission architecture which can be found
on many buildings in the Hastings CBD.
• The Hawke’s Bay Opera House.
• Three public libraries
• The Osmanthus Garden in Cornwall Park is a
traditional Chinese garden born out of Hastings’s
sister city relationship with Guilin in Southern
China.
9
SERVICES AVAILABLE TO INTERNATIONAL STUDENTS
Learning Hawke’s Bay
Learning Hawke’s Bay is a membership association, an
incorporated society and charity. It has around 20 member
institutions, made up of a majority of schools and some
tertiary education providers.
Learning Hawke’s Bay’s mission is to support the members
to grow the value of international education in Hawke’s
Bay and promote global citizenship. It does this by
promoting Hawke’s Bay as a desirable international
education destination, and running programmes that help
enhance the international student experience in the Bay.
More information can be found at its website:
www.learninghawkesbay.nz
Interpreting Service
Hawke’s Bay District Health Board has an interpreting
service which is available to hospital patients and people in
the community.
This service is accessible 24 hours a day, seven days a
week. Call 06 878 8109 to arrange for a trained and
confidential interpreter in the language you require.
Currently over 30 languages are offered including New
Zealand Sign Language (the availability of languages is
subject to change).
Interpreters provide face-to-face interpreting as well as
interpreting over the phone.
The service is free for hospital patients. Others can access
the service and pay an hourly fee.
Language Assistance
A government service, Language Line, can help people who
speak little or no English, to access some services.
10The service, established by the Office of Ethnic
Communities, is available in over 44 languages and is FREE
to users.
Language Line operates between 10am and 6pm, Monday
to Friday.
To connect with Language Line by telephone, contact the
Government Department you want to speak to, ask for
Language Line, tell them the language you speak and they
will contact an interpreter for you.
www.ethniccommunities.govt.nz
Citizens Advice Bureau (CAB)
Citizens Advice Bureau is a voluntary organisation
providing free, confidential information and assistance on
matters such as law, translation services, social welfare,
health, education, visa application, housing, budgeting,
employment rights, consumer rights and personal and
family issues. The service is confidential and everybody can
use it - you don’t need to be a New Zealand citizen.
Napier:
126 Hastings Street
Phone: 0800 367 222 or 06 835 1146
cab.napier@xtra.co.nz
Hastings:
112 Queen Street East
Phone: 0800 367 222 or 06 878 0525
cab.hastings@xtra.co.nz
Emergency Information
Talking to Emergency Services
DIAL 111
The operator will ask what service you need: Fire,
Ambulance or Police. When you answer, the operator will
connect you to that service.
11It is a good idea to pin your current address above your
telephone so you can read it out in the case of an
emergency.
If you are ringing for an ambulance or police, tell them
about landmarks near the accident site, such as shops,
malls, restaurants or intersections. They will then be able
to find you more easily.
Non-Emergency Phone Numbers
Police Non-Emergency number 105
Dannevirke Police Station 06 374 4500
Hastings Police Station 06 873 0500
Napier Police Station 06 831 0700
Havelock North Police Station 06 877 4299
Waipukurau Police Station 06 858 9140
Wairoa Police Station 06 838 8345
Visitor Centres (i-SITE)
As you travel around New Zealand, look for the sign you
can trust. i-SITE is New Zealand’s official network of visitor
centres is dedicated to providing you with free, friendly
and objective information on local attractions, transport
and accommodation. For all you need to know on what to
see, where to go and how to get there, see your local i-SITE
office
Dannevirke Information Centre
156 High St, Dannevirke 4930
06-374 4167
http://dvkeinfocentre.blogspot.com
Napier i-SITE
100 Marine Parade
06 834 1911 or 0800 VISITUS
www.napiercity.co.nz
Hastings i-SITE
cnr Russell and Heretaunga Street
120800 427 8467 or 0800 HASTINGS
www.visithastings.co.nz
Havelock North Information Centre
@the Roundabout
Havelock North
06 877 9600
Wairoa i-SITE
Cnr State Highway 2 & Queen Street
06 838 7440 or 0800 WAIROA
wairoainfo@wairoadc.govt.nz
Central Hawke’s Bay Info Centre
Railway Esplanade
Waipukurau
06 858 6488
info@centralhawkesbay.co.nz
Budgeting & Money Management
It is understandable that you require items to improve your
experience while you are in Hawke’s Bay but we encourage
you to be cautious about money spending or you could find
yourself in serious debt. If you have difficulty managing
your finances, or if you are behind with payments or have
debts, you should ask for help from an advisor from
Budgeting Services in your local area before your name
goes to a Debt Collection Agency. A budget advisor can
help you if you have difficulty negotiating or speaking in
English with your creditor. Napier and Hastings both have
budgeting advice offices. The services are free of charge.
www.familybudgeting.org.nz
Legal Problems
If you need help to deal with the legal system, contact the
Legal Services Agency or Community Law Centre.
www.lsa.co.nz
www.communitylaw.org.nz
If you have been affected by, or are a victim of crime, you
can get help on 0800 650 654 or at
www.victimsinfo.govt.nz
13Gambling Problems
If you need help with gambling problems, there is a
helpline which provides up-to-date information about
locations of counselling services. Phone 0800 654 655 or 06
834 3966
www.gamblingproblem.co.nz
14GENERAL INFORMATION
Daylight Saving
Daylight saving begins at 2am Standard Time on the last
Sunday in September each year. All clocks are put forward
one hour.
It ends at 2am Standard Time on the first Sunday in April of
the following year. All clocks are put back one hour.
Seasons
Spring: September, October, November
Summer: December, January, February
Autumn: March, April, May
Winter: June, July, August
Television
New Zealand has a range of television channels; how many
you will receive will depend on whether you install
Freeview and free to air satellite TV service. You can also
subscribe to pay to view satellite systems. Contact a
television retailer for more information.
Alternatively, fibre internet is now widely available in
Hawke’s Bay. You can use your own devices to watch
online programmes from your home country and
worldwide, such as YouTube, Netflix, and Tencent (China).
Public Holidays
New Year’s Day 1 January
Day after New Year’s 2 January
Day
Waitangi Day 6 February
Good Friday & Easter In March or April (dates
Monday change each year)
15ANZAC Day 25 April
Queen’s Birthday First Monday of June
Hawke's Bay Anniversary The Friday before Labour Day
Day
Labour Day Last Monday in October
Christmas Day 25 December
Boxing Day 26 December
Telephone Numbers
Numbers starting with 0800 or 0508 are free of charge. Not
all 0800 or 0508 numbers can be called from a mobile
phone.
0900 number services provide specialist information and
entertainment services which you have to pay for.
Mobile phone numbers usually start with 021, 022 or 027,
depending on which mobile company you use.
Mobile Phone
Different companies offer prepaid or fixed term plans for
cellular phones. There are 3 main mobile and internet
providers in New Zealand:
Vodafone: www.vodafone.co.nz
2degrees: www.2degreesmobile.co.nz
Spark: www.spark.co.nz
Using a Public Telephone
There are public telephones available for use. Some
require you to use coins and others require you to use
bank cards to make your calls.
16ACCOMMODATION
Available Accommodation Options to Students
Halls of residence (or hostels)
Usually just a walk away from campus, halls of residence
offer fully furnished single or twin-share rooms with a
shared dining hall, lounge and laundry. Meals are often
included and you’ll find a lively programme of social
activities. A number of the larger institutions also provide
private hostels that run in a similar way, and some have
self-contained apartments (which we call ‘flats’).
Student hostels:
• The Lime Tree hostel: 208 Karamu Road North,
Hastings - Tel: 021503875
www.thelimetree.nz
Homestay (or private board)
With a homestay you live with a Hawke’s Bay family in
their home, usually in a fully furnished room of your own.
They’ll provide you with meals and help you to settle in to
day-to-day life in Hawke’s Bay. A homestay is a great way
to get to know some friendly New Zealanders, develop
your English skills and get a close-up look at our way of life
and culture. Your school can arrange a homestay for you.
A homestay provides:
• Furnished bedroom with study area
• Clean bed linens and towels
• Three meals per day (please note that some
homestays are only required to provide breakfast and
dinners and students may be expected to prepare
their own breakfast and lunch)
• Internet connection (A fair and reasonable amount is
provided. You will need to clarify this with your
individual homestay family)
• Napier airport or bus stop pickup
• The homestay fee does not cover personal items such
as phone calls, toiletries, excessive internet use or
entrance fees to any activities with the host family or
bus fares.
17Flatting/Independent Accommodation
Flats range from one-bedroom apartments to four or five
bedroom homes, and can be found just about anywhere –
close to town centres and campuses, or further out in the
surrounding suburbs. In Hawke’s Bay you can easily find
gardens and car-parking spaces.
Most flats include basic equipment such as an oven,
dishwasher, washing machine and clothes dryer. You and
your flatmates will share the cost of rent and usually the
phone and energy bills.
All information about renting or flatting can be found on a
government website here: www.tenancy.govt.nz
Costs (as of 2019)
• House rental:
• 2 bedrooms: around NZD400/week
• 3 bedrooms: around NZD430-NZD600/week
• Internet: unlimited around NZD75-90/month
depending on the provider
• Electricity: around NZD80-200/month depending on
consumption.
Homestay: around NZ$240 – NZ$280 per week
What are my obligations and responsibilities as a tenant?
During your tenancy, you must not:
• intentionally or carelessly damage the premises;
• tamper with the smoke alarms so that they are
prevented from working;
• use the premises for any illegal activity;
• disturb the neighbours;
• have more people living in the premises than are
specified in the agreement;
• change the locks, attach fixtures or make any
renovations, alterations or additions to the premises
unless allowed in the tenancy agreement or with
written permission from the landlord.
18As a tenant you are responsible for:
• paying the rent on time;
• making sure the house or flat is used mainly for living
purposes;
• ensuring that the smoke alarms installed in the
property have working batteries;
• keeping the house or flat reasonably clean and tidy;
• being a good neighbour (i.e. not disturbing your
neighbours or other tenants);
• letting the landlord know as soon as damage is
discovered or repairs are needed;
• leaving when the tenancy comes to an end;
• removing all of your personal items from the house or
flat when you leave;
• leaving the house or flat reasonably tidy, and removing
all rubbish at the end of the tenancy;
• returning the keys to the landlord at the end of the
tenancy;
• leaving any personal items or furnishings provided by
the landlord.
• Unless the landlord agrees in writing to pay for them,
you are obliged to pay the power, gas and telephone
charges (not applicable for homestay students)
You must also pay water usage charges if: (not applicable
for homestay students)
• the water supplier charges separately for the water,
• there is a meter to measure how much water is used
and
• only the tenants are using the water.
The water bill normally includes fixed charges as well
as the metered charges. The landlord is responsible for
paying the whole water bill and then asking for
reimbursement of the metered charges from the
tenants.
Noise control
Under New Zealand’s environmental laws, local councils
are responsible for controlling excessive noise in the
region, within certain limitations.
19It is accepted that a certain amount of noise is part of the
normal human environment. Traffic noise, aircraft noise,
industrial noise and residential noise form part of the
background to everyday life. Generally, noise is not a
problem unless it becomes excessive.
You can contact your Council and a Noise Control Officer
will investigate your complaint to determine whether the
noise is reasonable and within permissible levels. If the
noise is deemed to be excessive, they may serve a written
direction to reduce the noise. The direction can remain in
force for up to 72 hours. Failure to obey the notice can
result in stereos or equipment being seized and a fine of up
to $10,000 being imposed. Infringement notices resulting
in a $500 fine can be issued in some instances, for
example, when noise equipment cannot be seized. Noise
complaints are confidential. The noise maker is not advised
of who has complained.
20PUBLIC TRANSPORTATION AND DRIVING
School Buses
Many of our bus services can help get you to school. The
information document below will help you find the buses
that run near to schools in Napier, Hastings, Havelock
North and Flaxmere.
Check the school bus routes on:
www.gobay.co.nz/assets/Information/goBay-Schools-Flyer-
2018-12.pdf
Public Buses
The Hawke’s Bay Regional Council manages and subsidises
the public bus services around the main centres and
between Napier and Hastings. Buses are not as frequent as
big cities in Asia.
For information on the services, including routes and
timetables, go to https://www.gobay.co.nz/ You can also
pick up a bus timetable at your local library, Citizens Advice
Bureau or ask for a copy from one of the bus drivers.
Inter-city Travel
For longer distance bus travel outside Hawke’s Bay, you
can use Intercity. The tickets can be purchased at I-SITE
Visitor Centre in Napier, Hastings and Waipukurau or
through the Intercity website https://www.intercity.co.nz/
21Taxi
Taxis are expensive and are not a usual mode of transport.
• ½ Price Cabs: TOLL FREE 0508 127 74223 or 06 974
4444
• Baywide Taxis: TOLL FREE 0800 88 55 33
• Black Rose Limousines: 0800 BR Limo (0800 275 466) or
027 334 0474
• Dannevirke Community Vehicle Trust - local shuttle
service: 06 374 4167
• Executive Wheels Hawke’s Bay: 027 866 0222
• Hastings Taxis: TOLL FREE 0800 875 055 or 06 878 5055
• Hawkes Bay Combined Taxis: TOLL FREE 0800 627
437 or 06 835 77 77
Shuttle Bus
Shuttle services are available for every flight leaving or
arriving at Hawke’s Bay Airport.
• Super Shuttle: 0800 SHUTTLE (0800 748 885) or 06
835 0055
• Village Shuttle: 0800 777 796 or 021 1676411
• Wine Country Shuttles: 0800 WINEHB (0800
946342)
Contact these providers for a fixed price quote.
Driving
Driving is the most common mode of transport. Drive on
the left-hand side of the road in New Zealand.
You can drive using a current overseas licence or an
international driving permit for a maximum of one year
after you arrive. You must then get a New Zealand driver’s
license.
You must be at least 16 years old before you can apply for
your learner license in New Zealand.
Depending on the country you have come from, you may
have to pass a theory and/or practical driving test. New
Zealand Transport Agency and its driver licensing agents
22can supply you with an application form for official practice
learner tests or an overseas licence conversion.
In New Zealand, you must carry your driver’s licence or
permit at all times when you are driving.
Drivers who are new to this country, people learning to
drive and people wanting to gain a new licence class need
to refer to the ROAD CODE (Rode Rules). You can buy a
copy at bookstores or read one at your public library or
study online on www.drive.govt.nz of New Zealand
Transport Agency
www.nzta.govt.nz
0800 822 422
Automobile Association (AA)
The AA can assist with any questions regarding
automobiles, licences, maps and travel information.
www.aa.co.nz
Hastings: 521 Heretaunga Street West, Hastings 4122
Phone: 06 878 2018
Napier: 33 Carlyle St, Napier South, 4110
Phone: 06 834 2590
Infringement tickets
If you have been issued with an infringement ticket for any
offence, such as illegal parking, speeding, or not having a
current warrant of fitness or registration, you need to
make the payment or resolve the matter before the due
date. If you do not take any action before the due date,
your fine may be passed to the court for collection and
further costs.
Child safety and cars
Age appropriate child restraints are compulsory, as are
seat belts for all drivers and passengers.
23PERSONAL SAFETY
Crimes and fraud
Hawke’s Bay is a safe place to live, but there will always be
some crime in the community. If you are new to Hawke’s
Bay, making use of the tips below will help reduce your
chances of becoming a victim of crime.
Motor Vehicle crime
• Lock your car and remove the keys before you
leave your car, even if at a petrol station or shop.
• Lock all doors and windows and do not leave any
valuables in the car that can be seen from outside.
• Do not leave purses, handbags or important
documents such as credit cards, ownership papers
and insurance papers in an unattended car.
• Look for well-lit areas in which to park the car at
night.
• If your car is stolen, report this immediately to the
police.
• Mark auto accessories with your driver licence
number. Accessories such as wheels and wheel
covers can be engraved.
Other tips
• Do not carry large sums of cash when shopping. If
you must, then divide it between purse and
pockets.
• Do not leave your purse or wallet on the seat
beside you when you drive.
• Do not leave you purse open or unattended in a
shopping trolley while you are shopping.
• Do not carry a lot of credit cards together. Keep a
record of the account numbers of all your credit
cards at home. If you have lost your credit card
and someone rings you saying that they have
found it and are asking for identification details
and a PIN number, do not provide any details.
• Avoid isolated or dark areas at night, or travel in
groups to avoid risks.
• Do not carry valuables, such as jewellery, in your
bag.
24• Be careful while taking out money from cash
machines.
For youths:
• Do not take money from a stranger
• Never accept a ride in a car or go with a person
you don’t know
• Always tell someone where you are going
• Never tell anyone over the phone that you are
home alone.
• If you are away from home and need help, ring
the police.
Neighbourhood Support
In Hawke’s Bay there are a number of groups of people
that live in the same area who are in contact with each
other to prevent crime from happening. It is always helpful
if your neighbour keeps an eye on your property if you are
away. It is a nice way to get to know the people who live in
your street. Ask your local council about neighbourhood
support groups in your street. For more information have a
look at www.ns.org.nz
25Civil Defence Emergency
A Civil Defence emergency is a major incident that is too
big for police, fire or ambulance services to manage alone.
Disaster threats to Hawke’s Bay could include storms,
floods, tidal waves (tsunamis), earthquakes, chemical spills
or a volcanic eruption.
Civil Defence organisations are based within the local
councils. Civil Defence advises people to keep their survival
kit ready at all times. It may take more than three days for
help to arrive.
To prepare yourself for a Civil Defence emergency:
• Know your Civil Defence warnings.
• In a disaster, turn on your radio and listen for
instructions.
• Know where to get help.
• Know how to turn off electricity, water and gas
mains.
• Know how to get drinking water.
Bullying and Racial Abuse
Hawke’s Bay has its kudos by its friendliness, however, in
case you find yourself having some problems with bullying
or racial abuse, you can get help from:
Youthline – 0800 376 633, free text 234 or email
talk@youthline.co.nz or online chat, thelowdown.co.nz –
or email team@thelowdown.co.nz or free text 5626
House, Road and Water Safety
How to be fire safe in your home:
• Test your smoke alarms to check they are
working.
• Watch what you are cooking and never leave it
alone.
• Keep everything one metre away from the heater.
• Always have a clear exit so you can get out easily.
• CALL 111 IF THERE IS A FIRE.
26In case of Earthquake or Tsunami:
• In an earthquake: shelter in place if it is safe.
• If the earthquake lasts for more than 1 minute,
and the strength of it makes it hard for you to
stand up, and you live in a tsunami or flood zone,
you need to evacuate quickly to a higher location.
Water safety:
1. Be prepared. Learn to swim and survive. Use safe
and correct equipment. Know the weather and
and water conditions before you get in.
2. Watch out for yourself and others. Always watch
children around water. Swim with others and in
lifeguard zones.
3. Be aware of the dangers. Enter water feet first
and obey safety signs and warnings. Do not drink
alcohol and swim.
4. Know your limits. Learn safe ways of rescuing
others without putting yourself in danger.
Road safety rules:
1. Keep left.
2. Give way to the right.
3. When turning, always give way.
4. Keep your speed down.
5. Give adequate signals.
6. Keep your vehicle in good mechanical condition.
7. Do not overtake without 100m of clear visibility.
8. Pedestrians should use pedestrian crossings when
crossing the road.
9. If walking at night, wear something light colored.
10. When driving at night, do not fail to dip your lights
for oncoming traffic.
27HEALTH AND DENTAL SERVICES
Code of Practice for International Students and Insurance
International students in NZ are required to have insurance
in accordance with Clause 16 (5) of Education (Pastoral
Care of International Students) Code of Practice 2016:
All enrolled international students must have appropriate
insurance covering:
a. the student’s travel—
i. to and from New Zealand; and
ii. within New Zealand; and
iii. if the travel is part of the course, outside New
Zealand; and
b. medical care in New Zealand, including diagnosis,
prescription, surgery, and hospitalisation; and
c. repatriation or expatriation of the student as a result
of serious illness or injury, including cover of travel
costs incurred by family members assisting
repatriation or expatriation; and
d. death of the student, including cover of—
i. travel costs of family members to and from New
Zealand; and
ii. costs of repatriation or expatriation of the body;
and
iii. funeral expenses.
Family Doctor/ General Practitioner - How can I find a
doctor?
If you need help to find a doctor, there are several ways to
do this. You can:
Call the national free Healthline service on 0800 611 116
Search Health Navigator's online database for GPs or
specialists in your area at
http://www.healthnavigator.org.nz/services/
See the Healthpages website www.healthpages.co.nz
See the Health Point website www.healthpoint.co.nz/gps-
accident-urgent-medical-care
28Use the White Pages telephone directory. GPs are listed in
the front under Medical Practitioners & Medical Centres.
Search the Medical Council of New Zealand's Directory of
Registered Doctors at www.mcnz.org.nz/support-for-
doctors/list-of-registered-doctors/
Many Primary Healthcare Organisations (PHOs) can put
you in touch with their GP members. A list of PHO's is
available in your area is on your district health board’s
website (www.healthhb.co.nz), including how much each
PHO charges for visits.
Doctor Pricer can help you find a local GP practice that is
within your budget www.doctorpricer.co.nz
You can contact your local CAB for help.
(source: Mental Health Foundation)
Accident and urgent care
In case of accident you can visit:
Hawke’s Bay Hospital 06 8788 109, ext 2623
General Practice after hours is the best place for urgent
care that is not critical or life threatening such as:
• Rashes
• Skin conditions
• Sore throats
• Sore ears, eyes and mouth
• Medication issues
• Constipation
• Urinary tract infections
• Respiratory infections
• Vomiting/Diarrohea
• Sinus conditions
• Back pain
• Minor injuries
Accident and Medical Centres are available out of hours
and available if you require urgent medical care when your
family doctor or General Practice is closed.
29• City Medical in Napier is open 24/7
Phone 06 835 4999 - Walk-in casual patients only
• The Doctors Hastings open 7 days 8am - 8pm
Phone 06 876 8445
• Hastings Health Centre open 7 days 8am - 9pm
Phone 06 873 8999
You can phone 0800 338 899 to get a list of after-hours
medical centres near you or find a GP or family doctor near
you, including their opening hours.
Or you can call Healthline 0800 611 116 for free 24 hour
advice from a trained registered nurse.
For problems with teeth, you need to find a dentist.
After hours Pharmacies
Dannevirke
• Wards Pharmacy
Saturday 10:00am – 12:30pm
Hastings
• Bay Plaza Pharmacy
Saturday 8:30am - 7:00pm,
Sunday 10:00am - 5:00pm,
Public Holidays 10:00am - 5:00pm.
• Unichem Russell Street at The Doctors
Saturday 8:00am - 6:00pm,
Sunday 8:00am - 6:00pm,
Public Holidays 8:00am - 6:00pm.
• Unichem Stortford Lodge
Saturday 8:30am - 7:30pm,
Sunday 10:00am to 6:00pm,
Public Holidays 10:00am to 6:00pm.
• The Pharmacy at The Hastings Health Centre
Saturday 8:00am - 8:00pm,
Sunday 8:00am - 8:00pm,
Public Holidays 8:00am - 8:00pm.
Napier
• Charleston Pharmacy
Saturday 9:00am - 4:00pm,
Sunday 10:00am - 3:00pm,
Public Holidays 10:00am - 3:00pm.
• Life Pharmacy Napier City
30Saturday 9:00am - 4:00pm,
Sunday 10:00am - 4:00pm,
Public Holidays 10:00am - 4:00pm.
• Napier Balmoral Pharmacy
Saturday 9:00am - 5:30pm,
Sunday 9:00am - 5:00pm,
Public Holidays 10:00am - 2:00pm.
• Napier Pharmacy Wellesley Road
Saturday 9:00am - 9:00pm,
Sunday 9:00am - 9:00pm,
Public Holidays 9:00am - 9:00pm.
• Unichem Munroe Street
Saturday 8:00am - 8:00pm,
Sunday 8:00am - 6:00pm,
Public Holidays 9:00am - 6:00pm.
Wairoa
• Wairoa Pharmacy
Phone 06 838 7243
Open Saturday 9:00am-12:00pm midday.
Closed Sunday and Public Holidays
Central Hawke's Bay
• Unichem Waipukurau Pharmacy
Phone 06 858 8060
Open Saturday 9:00am-1:00pm.
Closed Sunday and Public Holidays
After hours Dentists
Health Hawke’s Bay on-call after hours dentist
Phone 021 182 3108.
Wairoa
Phone 06 838 7144 and listen to the recorded message for
instructions.
Dental Health Services
International students who hold a visa of 2 years or more
may be eligible for free dental services until their 18th
birthday.
31Children
Up to the end of primary school (year 8, usually about 12
years of age), dental care is provided by the School Dental
Service.
Adolescents
From year 9 (usually 13 years of age) until their 18th
birthday, adolescents can receive free dental care from all
general dentists in Hawke’s Bay. Please note that
orthodontic treatment is not a free service. Details of
general dentists are available from the District Health
Board School Dental Service on 06 834 1815.
Adults
Dental treatment is at your own expense. There is a
hospital dental service, which can be accessed by referral
from a medical GP and you will need to have a Community
Services Card. Eligibility applies.
Mental health counselling
There is a range of counselling services available if you are
under emotional stress. In some cases you might be eligible
for a number of free counselling sessions. Your GP will be
able to advice you and refer you.
Below is a list of some of the services available in New
Zealand that offer support, information and help. All
services are available 24 hours a day, seven days a week
unless otherwise specified.
National helplines
Need to talk? Free call or text 1737 any time for support
from a trained counsellor
Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357
(HELP)
Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
Healthline – 0800 611 116
Depression-specific helplines
Depression Helpline – 0800 111 757 or free text 4202 (to
talk to a trained counsellor about how you are feeling or to
32ask any questions)
www.depression.org.nz – includes The Journal online help
service
SPARX.org.nz – online e-therapy tool provided by the
University of Auckland that helps young people learn skills
to deal with feeling down, depressed or stressed
Sexuality or gender identity helpline
OUTLine NZ – 0800 688 5463 (OUTLINE) provides
confidential telephone support
Helplines for children and young people
Youthline – 0800 376 633, free text 234 or email
talk@youthline.co.nz or online chat
thelowdown.co.nz – or email team@thelowdown.co.nz or
free text 5626
What's Up – 0800 942 8787 (for 5–18 year olds). Phone
counselling is available Monday to Friday, midday–11pm
and weekends, 3pm–11pm. Online chat is available from
5pm–11pm 7 days a week, including all public holidays.
Kidsline – 0800 54 37 54 (0800 kidsline) for young people
up to 18 years of age. Open 24/7.
Help for parents, family and friends
Commonground www.commonground.org.nz – a website
hub providing parents, family, whānau and friends with
access to information, tools and support to help a young
person who is struggling.
EDANZ – improving outcomes for people with eating
disorders and their families. Freephone 0800 2 EDANZ or
0800 233 269, or in Auckland 09 522 2679. Or email
info@ed.org.nz.
Parent Help – 0800 568 856 for parents/whānau seeking
support, advice and practical strategies on all parenting
concerns. Anonymous, non-judgemental and confidential.
Family Services 211 Helpline – 0800 211 211 for help
finding (and direct transfer to) community based health
and social support services in your area.
Skylight – 0800 299 100 for support through trauma, loss
and grief; 9am–5pm weekdays.
Supporting Families In Mental Illness – For families and
whānau supporting a loved one who has a mental illness.
33Auckland 0800 732 825. Find other regions' contact details
here.
Other specialist helplines
Alcohol and Drug Helpline – 0800 787 797 or online chat
Are You OK – 0800 456 450 family violence helpline
Gambling Helpline – 0800 654 655
Anxiety phone line – 0800 269 4389 (0800 ANXIETY)
Seniorline – 0800 725 463 A free information service for
older people
Shine – 0508 744 633 confidential domestic abuse helpline
Quit Line – 0800 778 778 smoking cessation help
Vagus Line – 0800 56 76 666 (Mon, Wed, Fri 12 noon –
2pm). Promote family harmony among Chinese, enhance
parenting skills, decrease conflict among family members
(couple, parent-child, in-laws) and stop family violence
Women's Refuge Crisisline – 0800 733 843 (0800 REFUGE)
(for women living with violence, or in fear, in their
relationship or family)
Shakti Crisis Line – 0800 742 584 (for migrant or refugee
women living with family violence
Rape Crisis – 0800 883 300 (for support after rape or sexual
assault)
(source: Mental Health Foundation)
Pregnancy
Once you know you are pregnant, you need to choose a
Lead Maternity Carer (LMC) who will support your choices.
Your LMC can be a Midwife, a General Practitioner or a
Specialist Obstetrician.
You can phone 0800 MUM 2 BE (0800 686 223) for names
and phone numbers of LMCs in your area. All maternity
care is free if you are eligible. Once you have registered
with an LMC, your LMC is responsible for your maternity
care throughout your pregnancy and until four to six weeks
after the birth of your baby, when your baby’s care will be
transferred to your chosen Well Child provider.
34DISPUTES
International Student Contract Dispute Resolution
Scheme
If an international student has a contract and financial
dispute with their education providers, they can take it to
the International Student Dispute Resolution Scheme
(DRS). The DRS provides a free, fast and effective process
to resolve contractual and financial disputes with.
Information is here:
https://www.fairwayresolution.com/got-a-
dispute/istudent-complaints
Alternatively, students may take the case to a tribunal or
court, which will charge a fee to users and may take longer.
If an international student has a complaint about their
education provider’s quality, or the provider’s compliance
with the Code of Practice, they can contact New Zealand
Qualifications Authority at:
https://www.nzqa.govt.nz/about-us/make-a-
complaint/make-a-complaint-about-a-provider/
The Consumers Institute is an organisation that represents
consumers in NZ. It covers a wide range of activities
relating to consumer protection and information. These
include: tests and surveys of consumer goods and services,
research into and advice on financial, food, health, safety,
welfare and environmental matters, representation at
parliamentary committees and public enquiries and an
interest in consumer education and complaints advisory
work. www.consumer.org.nz
The Disputes Tribunal is a Government agency that will
mediate between two people who have a dispute about
money or agreements. This can range from money owed
for buying something to work not carried out as agreed
between two parties. www.disputestribunal.govt.nz
35The Tenancy Tribunal is another Government agency that
deals with disputes between tenants and landlords. If you
have a disagreement with your landlord about the house
you are renting or the rent you are paying, you can contact
the tribunal for advice.
www.tenancy.govt.nz/disputes/tribunal/
36MANAGING MONEY - BANK, ATM, ALIPAY, UNION PAY
There are some popular banks which have local branches
all over New Zealand such as ASB, BNZ, ANZ, Westpac,
Kiwibank, SBS, TSB, etc.
It is a good idea to open a bank account as soon as
possible. Banks usually ask for three forms of identification,
one of which should have a photo on it, for example, your
passport or your overseas driver’s licence.
PIN (Personal Identification Number)
Your bank will give you a PIN number that you will need for
electronic banking. Do not disclose your PIN to anyone,
including the bank. If you lose your bankcard or think
someone else has your PIN, contact your bank immediately
on their 0800 number, which you can get from the
telephone book.
Electronic Banking
Internet banking, automatic teller machines (ATMs),
EFTPOS and telephone banking are the common forms of
electronic banking. You can do your banking without
visiting a local branch and use banking services 24 hours a
day, seven days a week.
Internet Banking
This service allows customers to check their account
balances, transfer funds between different accounts and
pay your bills. Your bank can explain how it works.
ATM (Automatic Teller Machines)
These machines are available and allow you to withdraw or
deposit money and check your account balance at any time
of the day or night. You can also use ATMs not owned by
your bank. There is usually a fee to use other Bank’s ATMs,
check it out with your bank.
37EFTPOS (Electronic Funds Transfer at Point Of Sale)
EFTPOS is available in most shops in New Zealand to pay
for your purchases.
Telephone Banking
Telephone banking allows customers to check account
balances and make payments without going into the bank.
Your bank will set up this service for you. You can then ring
the number provided by the bank and a message will tell
you what to do.
Automatic Payment (AP)
If you want to pay someone the same amount of money on
a regular basis, such as your rent, you can set up an
Automatic Payment Authority at your bank or by the Bank
Applications in your phone.
Direct Debit (DD)
With Direct Debit you give permission to a bank or business
to take money out of your account. The amounts can be
the same or different each time. If the amount changes,
the business taking out the funds must give you 10 days
notice and tell you how much money is coming out of the
account and the dates when this will take place. People
often use DDs to pay their phone or power bills.
Other bank services
Banks offer many other services including personal loans,
insurance, safe deposit, credit cards, debit cards and some
38banks even have “migrant banking services”, especially for
migrants.
Complaints
All banks, by law, must have a process that allows
customers to make complaints. If you have a problem, you
can ask to speak to the complaints officer. If you are not
happy with the way your complaint has been handled, you
can ask the Banking Ombudsman at www.bankomb.org.nz
for help. This service is free.
Alipay
www.intl.alipay.com
Alipay is an eWallet payment method, a secure place
where your shoppers can store funds to be used online.
It is available to merchants who use both the Direct and
Hosted integration model.
There are two ways for a shopper to make a payment:
The default option is for the shopper to use their mobile
device (phone, tablet, and so on) to scan the QR code that
appears on the Alipay payment page. This is the most
popular payment method, used by the majority of
shoppers.
An alternative is for the shopper to log in to the Alipay
payment page using their Alipay credentials.
Unionpay
www.unionpayintl.com
The UnionPay global acceptance network has covered all
the popular destinations for the Chinese students who
study abroad. UnionPay International takes multiple
measures to serve and support students: offering online
and offline tuition payment service, issuing student cards in
the local markets, and offering scholarships and grants to
students. At present, about 4,000 overseas educational
institutions accept UnionPay cards for tuition payment. In
addition, the campus POS terminals at some overseas
schools accept UnionPay cards to pay for tuition, textbooks
and accommodation.
39LEISURE AND RECREATION
Tours and activities
For information of all activities and tours in the bay, visit:
www.hawkesbaynz.com/see-and-do/attractions/tours/
Tour operators:
• Absolute de Tours, 112 Avenue Road, Greenmeadows,
Napier- Tel: 06 844 8699
• Bay Tours, 25 Coronation St, Ahuriri, Napier - Tel: 06
845 2736
www.baytours.co.nz
www.absolutedetours.co.nz
• Hawkes Bay Scenic Tours, 2 Neeve Place, Napier - Tel:
06 844 5693
http://www.hbscenictours.co.nz
• Helloworld Travel Napier, 221 Hastings St, Napier - Tel:
06 833 7243
https://helloworld.co.nz/napier
• Napier Maori Tours, Tel: 0210 770 088
http://www.napiermaoritours.co.nz/
• Napier Tours - Bespoke Tours Hawkes Bay, 1 Frickleton
St, Taradale, Napier - Tel: 021 500 506
https://bespoketourshb.co.nz/
• The Art Deco Trust, 7 Tennyson St, Napier - Tel: 06 835
0022
www.artdeconapier.com
• Tour Napier, Marine Parade, Napier - Tel: 06 844 0102
www.tournapier.co.nz
• Travelsmart Napier, 37 Station St, Napier South,
Napier - Tel: 06 835 2222
http://www.travelsmart.co.nz/
Other activities
• Art Deco Festival www.artdeconapier.com
• Sporting clubs, recreation and event information can
be accessed from Sport Hawke’s Bay 06 845 9333
www.sporthb.net.nz
• Dannevirke Sports Club 06 374 6478.
https://www.sporty.co.nz/dannevirkesportsclub
• Sk8 Zone caters for rollerbladers, skateboarders,
scooters and bmx riders.www.sporty.co.nz/sk8zone
40• The Hawke’s Bay Opera House and the Napier
Municipal Theatre provide a range of entertainment
www.hawkesbayoperahouse.co.nz
• The Hawke’s Bay Museum and Art Gallery, the
Hastings City Art Gallery and a host of smaller private
art galleries and art trails are on offer
www.hbmag.co.nz
• The Rotary pathway and other trails exist for cycling
and walking
www.iway.org.nz
• Birdwatching or just getting into the bush for natural
NZ experiences
www.doc.govt.nz/parks-and-recreation/places-to-
go/hawkes-bay/
• Wineries for tastings and meals
• The annual Hawke’s Bay A&P Show (Agricultural and
Pastoral) is a large fair which takes place each October
at the Hawke’s Bay showgrounds.
• Rivers and beaches: to view maps go to
www.hbrc.govt.nz
Sport parks
Dannevirke
• Dannevirke Domain
Hastings
• Akina Park
• Bill Matthewson Park
• Cornwall Park
• Frimley Park
• HB Regional Sport Park
• St Leonards Park
• Windsor Park
Flaxmere
• Chatham Park
• Flaxmere Park
• Ron Giorgi Park
Havelock North
• Anderson Park
• Guthrie Park
• Havelock North Domain
Clive
41• Farndon Park
Haumoana
• Haumoana Memorial Park
Napier
• Bledisloe Park
• Maraenui Park
• Marewa Park
• McLean Park Complex
• Nelson Park
• Onekawa Park
• Park Island
• Papakura Domain
• Petane Domain
• Pettigrew Green Arena
• Taradale Park
• Tareha Park
• Whitmore Park
Public swimming pools
• AMP Wai Splash
35 York Street, Dannevirke
06 374 7772
• Aquatic Outdoor Pool (operates only in Summer)
Frimley Road, Hastings
06 876 8338
• Clive War Memorial Swimming Pool
15 Farndon Rd, Clive
06 870 0492
• Havelock North Village Pools (operates only in
Summer)
Te Mata Rd, Havelock North
06 877 5544
• Napier Aquatic Centre
Maadi Road, Onekawa
06 834 4150
www.napieraquatic.co.nz
• Ocean Spa
42 Marine Parade, Napier
06 835 8553
www.oceanspa.co.nz
42• Splash Planet (operates only in Summer)
Grove Road, Hastings
06 873 8033
www.splashplanet.co.nz
• Waterworld Indoor Pool
Swansea Road, Flaxmere
06 879 7676
43SUPERMARKET, ETHNIC SHOPS AND EATERIES
Shopping areas
Dannevirke – High Street
• Ballentynes (clothing store)
• The Warehouse (Department Store)
Hastings: There are four main shopping centres:
• Hastings CBD - including Kmart Plaza
• Havelock North Village
• Flaxmere Village
• Mahora Shopping Centre
Napier:
• Ahuriri Shopping Centre
• Central Napier including Emerson Street and Dickens
Street
• Greenmeadows Shopping Centre
• Maraenui Shopping Centre
• Marewa Shopping Centre
• Onekawa Shopping Centre
• Tamatea Shopping Centre
• Taradale Village Shopping
Farmers’ markets
These are local markets where the person selling the goods
also produces them. You will find a range of fresh
vegetables, fruit, meat, bread, eggs, pickles and preserves
and more.
http://www.hawkesbayfarmersmarket.co.nz/
• Hawke's Bay Showgrounds, Kenilworth Rd, Hastings -
Every Sunday, 8.30am - 12.30pm
• Clive Square, Napier - Every Saturday, 9am - 1pm
• In the summer (from November until April), you can
visit the Black Barn Market, Black Barn Road, Havelock
North. Every Saturday morning, 9am - 12pm
• Craft and Design Market, Hawthorne Coffee Roasters,
23 Napier Rd, Havelock North - Every first Saturday of
the month, 9am - 1pm
44• Car Boot Sales are like a garage sale or flea market and
can be an affordable way to find second hand items,
plants and crafts.
Supermarkets
Countdown:
• Cnr Munroe & Dickens Streets, Napier
• 36 Carlyle St, Napier
• Cnr Queen St & King St North, Hastings,
New World:
• 34 Maadi Rd, Onekawa, Napier
• 9 Gloucester St, Greenmeadows, Napier
• 400 Heretaunga St E, Hastings
• Porter Dr, Havelock North, Hastings
• 12 Swansea Rd, Flaxmere, Hastings
• Denmark Street, Dannevirke
• 27 Russell St, Waipukurau
Pak’n Save:
• Cnr Leicester Avenue & Coventry Ave, Tamatea, Napier
• 25 Munroe St, Napier
• 602 Heretaunga St W, St Leonards, Hastings
Four Square:
• 230 Gloucester St, Taradale, Napier
• 30 Gloucester St, Greenmeadows, Napier
• 4 Ossian St, Ahuriri, Napier
• 2 Bledisloe Rd, Maraenui, Napier
• 9 Hill Rd, Bay View, Napier
• 130 Kennedy Rd, Marewa, Napier
• 1112 Heretaunga St E, Parkvale, Hastings
• 505 Frimley Rd, Frimley, Hastings
• 525 Frederick St, Mahora, Hastings
• 29 Scott Dr, Flaxmere, Hastings
• 171 Te Mata Rd, Havelock North
• 12 Clifton Rd, Haumoana
• 247 High Street, Dannevirke
• 198 Main Road, Clive
• 36 High St, Waipawa
45You can also read
