VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
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VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
FROM THE WORLD TO AUSTRALASIA
At Virgin Australia we represent a new level of style, sophistication and professionalism.
With constant innovation at the heart of everything we do, our superior products and
award-winning service set us apart and lets you enjoy a world-class experience on
every flight.
So whether you’re flying for business or leisure, experience the difference with
Virgin Australia.
AWA R D S
When you fly with Virgin Australia you’ll experience award-winning service.
AWARDED 2020 AWARDED 2019 & 2020 AWARDED 2017 & 2018 AWARDED 2017 & 2019
Best Economy Class Best Cabin Crew Best Business Class Best Cabin Crew
AIRLINERATINGS.COM AIRLINERATINGS.COM AIRLINERATINGS.COM AIRLINERATINGS.COM
AWARDED 2016
AWARDED 2016 AWARDED 2016
Best Domestic Airline Best New World Carrier Best Cabin Crew
NATIONAL TRAVEL
AIRLINERATINGS.COM AIRLINERATINGS.COM
INDUSTRY AWARD
OUR FLEET
Fokker F100 Airbus A320 Boeing 737-700
Number of seats Number of seats Number of seats
Economy: 100 Economy: 162 Business Class: 8
Economy: 120
Boeing 737-800 Airbus A330-200 Boeing 777-300ER
Number of seats Number of seats Number of seats
Business Class: 8 ‘The Business’: 24 ‘The Business’: 37
Economy: 168 Economy: 255 Premium: 24
Economy: 278
OUR DO ME ST I C N E T WO R K
Virgin Australia fly to over 45 destinations across Australia,
connecting you seamlessly to all capital cities and key
regional centres.
LOS ANGELES
HONG KONG
Denpasar / Bali PORT MORESBY
HONIARA
Christmas Island DARWIN APIA / SAMOA
Kununurra
Cocos Islands PORT VILA
Cairns
Broome Townsville Nadi / Fiji
Denpasar / Bali Port Hedland PORT MORESBY Whitsunday Coast Hamilton Island RAROTONGA
Mount Isa Cloncurry HONIARAMackay NUKU’ALOFA
Karratha
Uluru Rockhampton
Onslow Gladstone
Christmas Island DARWIN (Ayers Rock) Alice Emerald
Newman Bundaberg Fraser Coast APIA / SAMOA
Kununurra Springs
Cocos Islands PORT VILA Sunshine Coast
Cairns
Broome Townsville BRISBANE Nadi / Fiji
Geraldton Whitsunday Coast Hamilton Island Gold Coast
Port Hedland Uluru Mount Isa Cloncurry Ballina / Byron Bay RAROTONGA
Mackay NUKU’ALOFA
Karratha PERTHRock) Kalgoorlie
(Ayers Tamworth
Rockhampton
Onslow Gladstone Port Macquarie
Paraburdoo Alice Emerald Newcastle
Newman Bundaberg Fraser Coast
Mildura
Springs ADELAIDE SYDNEY
Albury Coast
Sunshine CANBERRA Auckland
BRISBANE
Geraldton MELBOURNE
Gold Coast
Ballina / Byron Bay
PERTH Kalgoorlie Tamworth
Port Macquarie
Launceston WELLINGTON
Newcastle
ADELAIDE Mildura HOBART
SYDNEY Christchurch
Virgin Australia Albury
CANBERRA Auckland
Virgin Australia seasonal route Brisbane – Launceston November – March Queenstown
MELBOURNE Dunedin
Virgin Australia seasonal route Newcastle - Auckland November – February
Alliance Airlines Codeshare
Launceston WELLINGTON
HOBART
Christchurch
Queenstown Dunedin
OUR G LOBA L N E T WO R K
We have assembled the finest airline partners to provide an extensive
global network of over 400 destinations in Africa, Asia, Europe,
the Middle East, North America, Mexico and beyond.
GOTHENBURG
MOSCOW
COPENHAGEN
MINSK
MANCHESTER HAMBURG
DUBLIN AMSTERDAM BERLIN
LONDON DUSSELDORF
BRUSSELS COLOGNE CALGARY
FRANKFURT
PARIS ASTANA VANCOUVER
MUNICH VIENNA
ZURICH VENICE
GENEVA CHANGCHUN
BELGRADE SEATTLE OTTAWA
MILAN BOLOGNA MINNEAPOLIS MONTREAL
TURIN GENOA SPLIT PORTLAND
TORONTO
FLORENCE DUBROVNIK
DETROIT BOSTON
ROME NEWARK
BARI ISTANBUL XI’AN CHICAGO
SALT LAKE CITY NEW YORK
MADRID NAPLES BEIJING SACRAMENTO RENO COLUMBUS
LAMEZIA TERME BRINDISI INDIANAPOLIS PHILADELPHIA
PALERMO SKOPJE DENVER BALTIMORE
ATHENS TIANJIN SEOUL SAN FRANCISCO WASHINGTON (DULLES)
KANSAS CITY CINCINNATI
CATANIA GANGSEO-GU TOKYO (NARITA) WASHINGTON (REAGAN)
LAS VEGAS ASPEN NASHVILLE
CHENGDU BUSAN OKAYAMA TOKYO (HANEDA) SAN JOSE RALEIGH/DURHAM
ISLAMABAD NAGOYA MEMPHIS
YUBEI JEJU FUKUOKAOSAKA ATLANTA
BEIRUT LOS ANGELES PHOENIX DALLAS (LOVE FIELD)
CHONGQING NANJING MIYAZAKI TUCSON DALLAS (FORT WORTH)
AMMAN LAHORE SHANGHAI SAN DIEGO AUSTIN
WUHAN SHANGHAI HONGQIAO
HANGZHOU HOUSTON ORLANDO
KUWAIT NUANCHANG HERMOSILLO SAN ANTONIO
KATHMANDU YINZHOU NEW
DAMMAM CHIHUAHUA ORLEANS TAMPA
DUBAI CHANGSHA NAHA FT LAUDERDALE
MEDINA BAHRAIN DELHI KUNMING FUZHOU CHANGLE LORETO
TAIPEI MONTERREY
RIYADH DOHA ABU DHABI XIAMEN MIAMI
KARACHI DHAKA SHENZHEN TAICHUNG CITY LA PAZ CULIACAN
MUSCAT KOLKATA HONOLULU SAN JOSE DEL CABO
JEDDAH AL AIN GUANGZHOU KAUAI CANCUN
MANDALAY HONG KONG MAUI GUADALAJARA
AHMEDABAD PUERTO VALLARTA
CHIANG MAI MEILAN, HAIKOU COZUMEL
MUMBAI HANOI KONA
VISAKHAPATNAM SANYA MEXICO CITY
HYDERABAD
BANGKOK DA NANG MANILA SAIPAN HUATULCO
BANGALORE YANGON
COIMBATORE SIEM REAP
CHENNAI
KOCHI PHNOM PENH NHA TRANG
KOH SAMUI HO CHI MINH CITY
THIRUVANANTHAPURAM PHUKET
LANGKAWI KOTA KINABALU
MALÉ PENANG
COLOMBO MEDAN BANDAR SERI BEGAWAN
KUALA LUMPUR
MANADO
SINGAPORE
BALIKPAPAN
SEMARANG MAKASSAR
JAKARTA SURABAYA PORT MORESBY (PAPUA NEW GUINEA)
BANDUNG LOMBOK
YOGYAKARTA HONIARA (SOLOMON ISLANDS)
DENPASAR (BALI)
COCOS (KEELING) ISLANDS CHRISTMAS ISLAND DARWIN APIA (SAMOA)
PORT VILA (VANUATU)
CAIRNS
NADI
(FIJI)
PORT HEDLAND RAROTONGA (COOK ISLANDS)
NUKU’ALOFA (TONGA)
JOHANNESBURG
BRISBANE
GOLD COAST
PERTH NEWCASTLE
SYDNEY
CAPE TOWN ADELAIDE
CANBERRA AUCKLAND
MELBOURNE
WELLINGTON
CHRISTCHURCH
QUEENSTOWN
DUNEDIN
Virgin Australia Delta Air Lines Etihad Airways Hong Kong Airlines Singapore Airlines Aeromexico Air Canada Air Serbia Alitalia Hawaiian Airlines South African Airways Virgin Atlantic Hainan Airlines
Virgin Australia seasonal routes: Christchurch - Rarotonga Jun-Oct, Auckland - Newcastle Nov-Feb
NOV 2018
D O M E S T I C , T R A N S -TA S M A N A N D
I N T E R N AT I O N A L S H O R T H A U L
BUSINESS ECONOMY
• Business: A fully flexible, refundable fare which includes • Freedom: Freedom fare is perfect for whenever travel
Priority benefits, Lounge access and food and beverage plans might change. It’s made to move around busy
FARE TYPES • Business Saver: Includes Priority benefits, Lounge access, schedules with all the flexibility
food and beverage for those guests who wish to travel in • Elevate: The perfect balance of both value and flexibility,
style and whose plans are unlikely to change with options to explore if guests’ plans change. Guests
also enjoy complimentary food and beverage, in-flight
entertainment and checked baggage
• Getaway: For an effortless escape, Getaway offers our
award-winning Virgin Australia service, for when guests
know exactly when they want to fly
• Online Check-in opens 24 hours prior to the scheduled • Enjoy a seamless check-in experience
ON THE GROUND flight departure, and closes 90 minutes prior to the flight’s • Domestic Economy X*: Priority Screening and Priority
departure • Boarding where available
• Breeze through the airport with Priority Check-in, Priority • International Short Haul Economy X*: Priority Check-in
Boarding and Priority Baggage and Priority Boarding included
• Generous luggage allowance with 2 pieces of checked
baggage up to 32kg each
• Access to Virgin Australia Domestic Lounge or when
travelling internationally, partner lounges at the airport
B737 • Luxury leather seats
• Generous reclinable seats with additional legroom • Up to 31” in seat pitch
• Leather seats • Over 17” in seat width
• 38” seat pitch • Economy X: Extra legroom with 34-39” of pitch with seats
• Premium amenity kit on flights over 3 hours to keep you in the front of the Economy cabin or in the exit rows and
COMFORT preferred overhead baggage space
refreshed throughout the flight
A330 ‘The Business’
• Stretch out in a private suite enjoying the lavish comfort of
an 80” fully lie flat bed
• Direct aisle access for all guests
• Personal work station with ample storage, PC and USB
power
• Personalised service delivered by dedicated Cabin Crew
• Premium amenity kit on flights over 3 hours to keep you
refreshed throughout the flight
•L uke Mangan designed A La Carte or Express Dining Domestic
menus • Complimentary tea, coffee, juice and water
• Restaurant-style dining at a time that suits you • All guests receive complimentary food no matter what
DINING • Indulge in a selection of beverages and premium time of day
Australian wines • Selection of complimentary beer, wine, cider and soft
• Premium tea from the Madame Flavour range and on drinks on flights departing between 5pm and 7pm,
A330 flights, a selection of Nespresso coffee Monday to Friday
• Additional food and beverages can be purchased from the
onboard retail menu
Trans-Tasman and International Short Haul
• A hot meal accompanied by a sweet treat is included in
fare, as well as a complimentary beverage
• Complimentary 15 minutes of WiFi
• Option to purchase WiFi once onboard
B737 B737
IN-FLIGHT WIFI &
• Complimentary portable media player offered to access • Access to hundreds of hours of movies, TV shows and
ENTERTAINMENT
Virgin Australia’s Wireless In-flight entertainment system music on Virgin Australia’s Wireless In-flight entertainment
• Premium headsets system
A330 ‘The Business’ • Available to all guests via their own device
• Immersive In-flight Entertainment experience with • Guest must download the Virgin Australia Entertainment
personalised state-of-the-art 16” touch screen App before coming onboard
• Noise-cancelling headsets A330 ‘The Business’
• Enjoy seatback In-flight Entertainment featuring a 9”
touch screen
• Recharge your personal devices with USB power
International Short Haul: All Virgin Australia operated flights departing to/arriving from countries within South East Asia and the Pacific or crossing the Tasman.
I N T E R N AT I O N A L L O N G H A U L
PREMIUM
‘THE BUSINESS’ ECONOMY
(B777 only)
• Business: A fully flexible, refundable fare • Premium: The perfect choice •F reedom: Freedom fare is perfect for
which includes Priority benefits, Lounge for guests who want indulgence whenever travel plans might change. It’s
access and food and beverage and flexibility on their next trip. made to move around busy schedules
• Business Saver: Includes Priority Guests are able to change or with all the flexibility
FARE TYPES benefits, Lounge access, food and cancel their booking without • Elevate: The perfect balance of both
beverage for those guests who wish any fee value and flexibility, with options to
to travel in style and whose plans are • Premium Saver: Our Premium explore if guests’ plans change. Guests
unlikely to change Saver fare offers an outstanding also enjoy complimentary food and
experience for superb value. If beverage, in-flight entertainment and
plans change, guests can change, checked baggage
or even cancel their flight for a • Getaway: For an effortless escape,
fee plus fare difference up to 24 Getaway offers our award-winning Virgin
hours before departure Australia service, for when guests know
exactly when they want to fly
• Online Check-in opens 24 hours prior to •G enerous 2 pieces of checked • 2 pieces of checked baggage up to 23kg
the scheduled flight departure, and close baggage up to 23kg each • Seamless check-in experience
90 minutes prior to the flight’s departure • Dedicated Priority Check-in and • Economy X: Priority Check-in and
ON THE • Arrive and depart in style with Priority Boarding Priority Boarding included
GROUND complimentary limousine transfers^
• Breeze through the airport with
dedicated Priority Check-in, Priority
Boarding and Priority Baggage
• Generous luggage allowance with 2
pieces of checked baggage up to 32kg
each
• Access to Virgin Australia partner
lounges at the airport
•P ersonalised service delivered by ‘The •D edicated Premium Cabin Crew • Ergonomically designed seats
Business’ dedicated Cabin Crew • An intimate cabin of 24 seats • Relax with generous 32” legroom and
• Stretch out in our award-winning private • Enjoy more legroom than any 6” recline
suite enjoying the lavish comfort of a other Australian airline with 41” • Virgin Australia amenity kit to make your
fully flat bed seat pitch and 9” seat recline flight more comfortable
• Forward facing direct aisle access • Soft blankets and luxurious • Cabin mood lighting to match the
COMFORT
• Luxurious duvet, pillows, pyjamas and pillows for ultimate rest and different phases of your flight
turn down service on request comfort • Economy X: Extra legroom with 34-39”
• Amenity kit with Hunter Lab skincare • Amenity kit with Hunter Lab of pitch with seats in the front of the
products to keep you refreshed skincare products to keep you Economy cabin or in the exit rows and
throughout the flight refreshed throughout the flight preferred overhead baggage space
• Personal work station with ample A330
storage, electrical port and USB power • Spacious cabin with 2-4-2 seat
configuration
B777
• Spacious cabin with 3-3-3 seating
configuration
•C hampagne cocktail served with •A premium plated meal service • All inclusive in-flight meal and alcoholic
canapés post take-off inspired by ‘The Business’ beverage service
• Luke Mangan designed A La Carte or • A discerning selection of • Self-service snacks throughout the flight
DINING Express Dining menus premium wines and after dinner • Pre-order special meal options
• Restaurant-style dining at a time that liqueurs from ‘The Business’ • Economy X: Guaranteed first meal
suits you cellar choice
• Freshly brewed Nespresso coffee and • An exclusive Premium Pantry for
Madame Flavour tea self-service food and beverages
B777 • Nespresso coffee and Madame
Flavour tea available
• Indulge in beverages and light
refreshments at The Bar
IN-FLIGHT WIFI & • Option to purchase WiFi once onboard (B777 only)
ENTERTAINMENT
• Immersive In-flight Entertainment •P
ersonal seatback In-flight •E njoy seatback In-flight Entertainment
experience with personalised state-of- Entertainment with 10.6” screen featuring a 9” LCD touch screen
the-art 16” touch screen on A330 aircraft and noise-cancelling headsets • Recharge your personal devices with an
and 18” touch screen on Boeing 777 In-seat USB power
aircraft • Economy X: Noise-cancelling
• Noise-cancelling headsets headphones
International Long Haul: All Virgin Australia operated international flights departing to/arriving from Los Angeles on Boeing 777 aircraft and Japan on Airbus A330 aircraft.
^Available to guests who have purchased ‘The Business’ fare in J or C class on Virgin Australia International Long Haul services in Los Angeles and Australian ports only.
*Please note Economy Light fares are only entitled to 1 piece of checked baggage up to 23kg
H OW TO MA KE A RESERVATION BU SIN E SS E V E N TS A N D W I TH VI RG I N AUSTRALIA CON FE R E N C E S Virgin Australia currently participates in the Virgin Australia is the perfect partner to support following BSP Regions: your corporate and business group travel with Austria, Australia, Belgium, Canada, China, an experienced team of consultants offering a Denmark, Fiji, Finland, France, Germany, Greece, personalised service from start to finish. Indonesia, Ireland, Italy, Japan, Lebanon, Malaysia, We can also help charter one of our aircraft Netherlands, New Zealand, Norway, Papua New if there is a special event or a large group Guinea, Saudi Arabia, Serbia, Singapore, South of delegates travelling together to the same Africa, South Korea, Spain, Sweden, Switzerland, destination. Thailand, Tonga, United Arab Emirates, United Kingdom and Western Samoa. GR OU PS In the United States of America, Virgin If you have 10 or more people travelling together Australia is a member of the Airlines Reporting on the same flight to the same destination, Corporation (ARC). or 20 people from various ports to the same Ticketing on VA plate 795 is available where destination, you can take advantage of our Virgin Australia belongs to BSP or ARC. Where flexible payment conditions, attractive group Virgin Australia is not currently active with BSP, fares and of course our awardwinning service. Virgin Australia recommends ticketing to Hahn Air (HR) Plate 169 in the first instance so you as an agent retain control and full access to the reservation within the GDS. T R AVEL AG ENT ENQUIRIES AND S UPP O RT Virgin Australia is committed to delivering excellence in customer service by providing expert advice and sales support solutions to you and your customers.
C O N TA C T V I R G I N A U S T R A L I A
Phone
We are available to assist Travel Agents by phone 24 hours a day, seven days a week. To speak
with amember of the Virgin Australia Agent Support team, please refer to the following table:
Toll free Toll free
Calling from Calling from
contact number contact number
Denmark 80253232 Netherlands 00-8009 008 0011
Fiji 008002573 New Zealand 0800 77 7737
France 00-8009 008 0011 Norway 00-8009 008 0011
Germany 00-8009 008 0011 Singapore 8006 16 2341
Greece 8006114009 Sweden 020792660
Indonesia 0018 0306 12040 Switzerland 00-8009 008 0011
(local mobile phone access only)
Ireland 00-8009 008 0011 United Arab Emirates 8000 612 003
Italy 800784496 United Kingdom 00-8009 008 0011
United States 1855 253 8021
All other countries: +61 7 3295 2297
Email
For fares and ticketing assistance we are available via the following email addresses:
Beijing china.PEK@virginaustralia.com
Guangzhou china.CAN@virginaustralia.com
Shanghai china.SHA@virginaustralia.com
New Zealand nz.agents@virginaustralia.com
North and South America us.sales@virginaustralia.com
Other international locations international.sales@virginaustralia.com
Groups, conferences and charters inbound.groups@virginaustralia.com
Virgin Australia Agency Hub (www.virginaustralia.com/agents) is a dedicated site for our
Travel Industry Partners to source more information on commercial policies, fares information,
policies and guides, sales tools and trade releases.
Information is correct as at March 2020
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