Celebr.it Summer / Ete 1999 - CAUBO
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Summer / Ete
1999
Gestion universitair
Celebr.it
University One-Card
System,
Recreation Services
Athletics
iiiiHAIiiiuJiiimn DD
an
Vending Student Union Library Housing Dining Service
The most comprehensive computer system,
providing one card to handle all your needs.
General Meters Corporation tm
1935 Dominion Way
Colorado Springs, CO 80918
(719) 522-9222 FAX (719) 522-9297
Editor
Craig Kelman
Contributors
Kevin Hill
Terry Ross
Jim E. Watson
Art Direction
Catherine Crivici
French Translation
Louise Legautt
Advertising Sales
Scott Browning
Michelle Cottyn
Rochelle Pritchard
Published four times a year on behalf of
the Canadian Association of University
Business Officers (CAUBO) by
Publie quatre fois par annee pour
I'Association canadienne du personnel
administratif universitaire (ACPAU) par
t l AH rELM I N
& ASSOCIATES LTD.
3C - 2020 Portage Avenue
Winnipeg, Manitoba R3J 0K4
Tel: 204-985-9780
Fax: 204-985-9795 13 1999 Quality and Productivity Awards
kelman@escape.ca
• Prix de la qualite et de la productivite 1999
Canadian Association of University
Business Officers
Association canadienne du personnel
administratif universitaire 26 Ancillary services now front and centre
320 - 350 rue Albert Street
Ottawa, Ontario K1R 1B1
Tel./Te/.: (613) 563-1236 ext. 270
Fax/Tefec: (613) 563-7739 31 A new chapter for McGill University Bookstore
info@caubo.ca / info@acpou.ca
Executive Director / Directeur general 34 Exceeding customer expectations
Maurice Cohen
• Depasser les attentes des clients
Editorial Board / Comite de redaction
ChairIPresidente : Nancy Sullivan,
University of Guelph
Members/Memores :
Sue Bloch-Nevitte,
University of Toronto
Terry Falconer,
The University of Manitoba
Carole Langlois,
Universite de Sherbrooke
Departments
Bryan Mason, 4 Executive Director's Message
Dalhousie University
The views expressed in this publication are the Chroniques • Message du directeur
responsibility of the publisher and do not necessarily
reflect the views of the officers or members of the
Canadian Association of University Business Officers.
7 News & Views
Les opinions exorimees dans cette publication sont la
responsabilite de I'editeur et ne reftetent pas
• Nouvelles et perspectives
necessairement celles des dirigeants ou des membres
de I'Association canadienne du personnel administratif
universitaire.
Postmaster: Send Change of Address t o :
Canadian Association of University Business Officers
320-350 Albert Street, Ottawa, ON K1R 1B1
Publication Mails Agreement #1437542
Postage Paid at Winnipeg
UNIVERSITY MANAGER • SUMMER 1999 3
Canadian Association
of University Business Officers Executive Director's Message du Directeur
Association canadienne du
personnel administratif universitaire
The business of student loans Industrie des prets etudiants
Board of Directors The province of Ontario has implemented a Le gouvernement de l'Ontario a instaure une
Conseil d'administration
policy for post-secondary education institu- politique de designation des etablissements
Nancy Sullivan
President / Presidente
tions designated as eligible for the Ontario d'enseignement superieur eligibles au Regime
University of Guelph Student Assistance Program. The policy re- d'aide financiere aux etudiants et aux etudian-
(519) 824-4120, ext. 3841 quires these institutions to provide three in- tes. La politique oblige ces etablisse-
Fax/Telec 767-1693 dicators on a program by program
ments a fournir trois indicateurs sur
sullivan@exec.admin.uoguelph basis: completion rates, employ-
chacun de leurs programmes : taux
ment rates and loan-default rates.
Glenn Harris de diplomation, taux d'emploi et
Past-President / President sortant
Default rates deemed to be too
taux de non-paiement des prets. Un
University of Alberta high would lead to financial pen-
taux de non-paiement des prets trop
(403) 492-5354 Fax/Telec 492-1439 alties and u l t i m a t e l y , one as-
gharris@vm .ucs. ualberta.ca sumes, closing or de-designation eleve pourrait entramer des penali-
of a program. tes financieres et, sans doute, a plus
Trudy Pound-Curtis long terme, le retrait de la designa-
The federal government is de-
Vice-President / Vice-president tion ou la fermeture du programme.
Memorial University of Newfoundland veloping a designation framework
for the Canada Student Loans Pro- Le gouvernement federal, pour sa
(709) 737-8222 Fax/Telec 737-7909
tcurtis@morgan.ucs.mun.ca gram (to be eligible for a loan a Maurice Cohen P art v elabore un cadre de designation
student would have to be regis- pour le programme de prets etu-
Jacques Samson tered in a designated institution/program of diants (afin de se voir accorder un pret, un etu-
>ecretary-Treasurer / Secretaire-tresorer study) and, in the process of federal-provin- diant devra etre inscrit a un programme et un
Universite Laval etablissement designe) et, dans le cadre de l'har-
(418)656-5945, ext. 3154
cial harmonization in this area, is requiring
Fax/Telec 656-2281 that provinces have a designation policy monisation federale-provinciale en la matiere,
E-mail: Jacques.samson@vrrh.ulaval.ca meeting the minimal requirements of the fed- oblige les provinces a adopter une politique qui
eral framework. Not surprisingly, these respecte les exigences minimales du cadre fe-
Maurice Cohen would include Ontario-like indicators and deral. Bien entendu, on envisage des indicateurs
Executive Director, CAUBO consequences for high default rates. du genre de ceux utilises en Ontario et des pe-
(613) 563-1236 ext. 268
Fax/Telec 563-7739 The problem being addressed is the fol- nalites pour les taux de non-paiement eleves.
mcohen@caubo.ca / mcohen@acpau.ca lowing: some private vocational schools de- Le probleme est le suivant: certaines ecoles
rive most, if not all of their income, from tui- techniques privees tirent leurs revenus en bonne
Byron Braley tion fees paid with student loans. These partie sinon en en tier de frais de scolarite payes
The University of British Columbia schools attract students by advertising the avec des prets etudiants. Ces ecoles attirent des
(604) 822-2292 Fax/Telec 822-2417
availability of provincial and federal loans etudiants en vantant la disponibilite de prets
byron@finance.ubc.ca
and by making promises of employment and provinciaux et federaux et en faisant de belles
Gary Draper high earnings. These institutions do bear re- promesses d'emploi et de revenus superieurs.
Acadia University sponsibility and should suffer some conse- Ces etablissements doivent endosser une part
(902) 585-1627 Fax/Telec 585-1079 quences in the case of high defaults; and one de la responsabilite des taux eleves de non-paie-
draper@admin.acadiau.ca cannot help but support the government's ment et on ne peut s'empecher d'appuyer la
desire to recover the subsidies for the loans
Phyllis Heaphy volonte du gouvernement de vouloir recuperer
and to regulate the practices involved.
McGill University les subsides reliees aux prets et de reglementer
(514) 398-6037 Fax/Telec 398-5902 The Ontario default-rate policy makes no ces pratiques.
phyllish@accti.lan.mcgill.ca distinction, however, among post-secondary La politique ontarienne ne fait pas de dis-
education institutions: it applies equally well tinction cependant entre etablissements d'ensei-
Neil Henry to publicly chartered, publicly funded uni-
University of Prince Edward Island gnement superieur : elle s'applique tout aussi
versities. The contemplated federal policy
(902) 566-0350 Fax/Telec 566-0742 bien aux universites financees par le gouverne-
nhenry@upei.ca would effectively make all Canadian univer-
ment. La politique envisagee par le federal fe-
sities co-signers of part of their students'
rait a toute fin pratique des universites cana-
Michel Robillard loans and draw them into a collection-agency
diennes des cosignataires d'une partie des prets
Universite de Quebec a Montreal role. This is serious business indeed.
(514) 987-6133 Fax/Telec 987-3095 de leurs etudiants et les amenerait a jouer un
Linking defaults to designation is a con- role au niveau du recouvrement. Ce qui n'est
robillard. michel@uqam.ca
cept that has drifted north from the United
pas peu dire.
Duncan Watt States where one finds a much greater vari-
ety of universities, including a very extensive Relier les non-paiements a la designation est
Carleton Unversity
(613) 520-2843 Fax/Telec 520-2681 private c o m p o n e n t and some financially une pratique qui nous vient des Etats-Unis ou
duncan_watt@carleton.ca weak institutions. The concept needs to be l'on trouve cependant une bien plus grande va-
adapted before it is imported and applied to riete d'universites, dont un secteur prive tres
Robert White developpe et quelques etablissements financie-
Canada's public universities. Up.
University of Toronto rement moins solides. Le concept a besoin d'etre
(416) 978-7466 Fax/Telec 978-4431
robert.white@utoronto.ca
adapte avant d'etre importe et d'y assujettir les
universites publiques canadiennes. U^
Tony Whitworth
University of Saskatchewan
(306) 966-6631 Fax/Telec 975-1026
whitworth@admin.usask.ca
•
life without
technology
isn't an option
Imagine. Technology as a friend. A partner. A facilitator. A tool that lets you explore the
limits of what you're capable of. Instead of exploring the user's manual every ten minutes.
£>0n
wesn t cause trout) U.mJ„,>«
News & Views Nouvelles et perspectives
$6.4 million Minto CASE
UNB approves budget and student fees expansion at Carleton
T he Board of Governors of the University of New Brunswick has ap-
proved the institution's budget for 1999-2000. The balanced budget
package includes a special $100,000 increase in the library acquisitions
C arleton University's Board of Gov-
ernors has approved a $6.4 million
expansion to the university's Minto
budget, $65,000 for a new program of graduate student assistantships, a Centre for Advanced Studies in Engi-
$50,000 expansion of student recruitment activities, salary increases as neering (Minto CASE). Targeted for
required by current collective agreements following a 1998 salary freeze, completion by September 2000, the
and a modest increase in tuition and residence fees. project involves doubling the size of the
After three successive years of cuts, UNB has received a 2.4 per cent Minto CASE building through the con-
increase in the provincial government operating grant, resulting in an in- struction of three additional floors. The
crease of $1.77 million. The university's annual operating budget is $134 expansion will provide additional
million, of which the provincial government operating grant provides teaching and research space to accom-
about 54 per cent. Tuition fees for full-time undergraduate students will modate the university's significant
increase by $140 to $3,430 per year. Per course fees for part-time students growth in information technology pro-
will increase by $28 to $686 for a full year course and by $14 to $343 for a grams.
term course. Graduate student fees will rise by $50 to $1,160 for program Funding for the building expansion
fees and by $25 to $580 for continuing fees. The supplementary tuition fee will come from both the provincial gov-
for international students will increase by $250 to $2,550. Tuition fee in- ernment and the university's research
come constitutes approximately 27 per cent of the university's annual rev- partners in the private sector through
enue while residence, bookstore and other revenues make up approxi- the Access to Opportunities Program
mately 19 per cent. (ATOP). Carleton is part of a $28 mil-
Although the provincial government operating grant continues to de- lion regional initiative to raise ATOP
cline as a share of the university's total operating revenue, it is by far the funds from the technology sector of Ot-
largest single source of operating funds. To facilitate their budget plan- tawa-Carleton. The partnership also in-
ning process, New Brunswick's four universities are continuing to press cludes Algonquin College, the Univer-
the government to develop and communicate multi-year funding plans. sity of Ottawa and La Cite Collegiale.
ATOP is designed to substantially in-
crease the number of university and
college students enrolling in high tech-
nology programs.
Cobalt king remembers U of A with $3.5 million
O n a nondescript morning several
months back, the University of Al-
berta's development officer Brian Shea
digging, however, Shea discovered that
she was the wife of Portage La Prairie
native and U of A alumnus Dr. Roland
Although Young never returned to Al-
berta after graduation, it was his dying
wish in 1988 that the bulk of his estate
received a phone call that made his jaw Young (B.Sc. 1928, M.Sc. 1930), consid- support future generations at his alma
drop. To his considerable surprise, one ered at one time the world's leading ex- mater. Gladys Young, who preferred to
Gladys May Young had died, leaving the pert on the chemical properties of cobalt. be called Marion, honored that request.
university a staggering $3.5 million for
u n d e r g r a d u a t e student scholarships.
There were no further restrictions at-
tached to the bequest, only that the DHL WORLDWIDE
money help students who need it. Ac-
cording to Ron Chilibeck, director of Stu- EXPRESS
dent Awards, it is the largest private gift U.S. • OVERSEAS • WORLDWIDE
for undergraduate scholarships in the
university's history. 1-800-387-3887
What made the bequest all the more Preferred supplier to CAUBO
intriguing was that no one had ever for all your express needs.
heard of Gladys Young, who died last
July at the age of 89. University
databases turned up nothing. After more
WORLDWIDE EXPRESS
UNIVERSITY MANAGER . SUMMER 1999 7
NATIONAL Nouvelles et perspectives
CAR RENTAL Stipend causes controversy
IS PROUD
TO RE A In 1997, in the wake of pay equity adjustments, the Department of Human Re-
sources at Memorial University in Newfoundland, undertook a review of some
university jobs to address a number of distortions that had occurred in workplace
PREFERRED salary relationships. Only certain classes of employees were evaluated under pay
SUPPLIER TO equity and, among other problems, the action resulted in some jobs that were sub-
ordinate to others actually being paid at a higher salary.
CAURO Now, one of those adjustments, the payment of a stipend to administrative sup-
port employees in executive offices, has caused some controversy at the univer-
sity. The Canadian Union of Public Employees local on campus claims that the
We offer stipend represents preferential treatment for the eight women who work as secre-
Canadian Plus points taries and executive assistants in the offices of the president and vice-presidents.
at participating However, Dr. George Hickman, Memorial's director of Human Resources, says
such is not the case. "Adjustments were made across a number of job classes that
locations in Canada resulted in increased salaries for union, management and non-bargaining unit
and in the U.S. employees. The stipends for the executive support staff came about as part of our
overall review and were introduced as a means of providing a pay incentive for
^ employees who assume these senior administrative support positions where the
employees are on a constant 'on-call' status and whose work requires them to be
Canadbn Plus
www.cdnair.ca on the front line in many situations that do not occur elsewhere in the university."
or AIR MILK" reward miles
at participating
locations in Canada.
roiongation au conge
T he Dalhousie University pen-
sion contribution reduction, in- de contribution
formally known as the 'pension holi-
day,' lives on in 1999. Due to a
unanimous recommendation from
L a reduction de contribution au
regime de pension de l'univer-
site Dalhousie se poursuit en 1999.
National Car Rental the university's Pension Advisory Suite a une recommandation du co-
offers special rates Committee late last year, the reduced mite consultatif de retraite de l'uni-
to CAUBO members pension contribution rate of $1 per versite a la fin 1998, le taux de con-
month was retained until May of '99. tribution reduit se poursuivra
in Canada and the U.S. jusqu'en mai 1999, apres quoi le taux
After that, the contribution rate be-
gan being restored on a gradual ba- de contribution sera graduellement
Please quote your
sis. The university's Board of Gover- augmente. Le conseil des gouver-
special discount #361 1377
nors endorsed the recommendation. neurs de l'universite a endosse cette
For worldwide recommandation.
Last fall, the volatility of invest-
reservations A l'automne dernier, l'instabilit6
ment markets led to concern about
and information des marches financiers laissait dou-
the pension holiday's future after the
ter de l'avenir de ce conge apres
please contact end of 1998. The Pension Advisory
1998. Le comite consultatif, un co-
your travel Committee, a joint committee of em-
mite conjoint de groupes d'employfe
consultant or call ployee groups and the university's et du conseil des gouverneurs de
l-800-CAR-RENT® Board of Governors, commissioned l'universite, a mandate les actuaires
the pension plan's actuary to twice du regime a evaluer par deux fois
review the pension plan's assets, li- l'actif, le passif et le surplus d u
^National abilities and surplus position. Upon fonds. Ce n'est qu'apres deux exa-
Green means go' careful review on two occasions, the mens, que le comite a recommande
www.nationalcar.com committee recommended the present les mesures actuelles.
©Registered trademarks of course of action.
National Car Rental. ™Trademarks of AIR MILES
International Holdings N.V. Used under licence
USUI
by Loyalty Management Group Canada Inc.
and National Car Rental. '"Canadian Plus
is a registered trademark News & Views I Nouvelles et perspectives continues on page 10..
of Canadian Airlines International Limited.
8 UNIVERSITY MANAGER . SUMMER 1999
WHO UNDERSTANDS THE
TASTES OF TODAY'S STUDENTS?
At ARAMARK, we don't pretend to understand everything about kids. Just when we start to get their music,
their clothes and their slang, they're on to something else.
But what we do understand is changing times. Even our own name has changed. We used to be Versa Services.
But some things don't change. Students will always want good food in a fun environment. And you'll always
be looking for economical ways to serve them.
Which is why we offer more new and popular choices - from our own food concepts such as Itza Pizza ,
Wraps, Allegro Pasta, and Fresh Tossed Salads to popular brands like Tim Horton's® Mr. Sub® and Burger King®
And we offer you a range of customized food programs, marketing services and training from traditional
residence services to the latest retail concepts. All driven by our unique "Unlimited Partnership" culture.
Our innovations have increased student participation and lowered costs at more than 500 educational
facilities around the world, including dozens here in Canada.
And we help our educational partners in many other ways, too. From event catering to facilities management
to office management services. Now, how can we serve you?
ARAMARK
Managed Services, Managed Better.
FORMERLY VERSA SERVICES
ARAMARK®Managed Services for Business, Education, Healthcare, Sports & Entertainment, and Government:
Food, Refreshment, Office Management, and Facility Services. Visit us at www.aramark.ca
News & Views Nouvelles et perspectives
Le Cornell d'administration de I'UQTR
adopte les priorites budgetaires pour I'annee / 999-2000
L es priorites budgetaires institu-
tionnelles et les lignes directri-
ces devant servir a la preparation
aura accumule un deficit de 10,4 mil-
lions de dollars, comprenant le deficit
d'operations pour I'annee en cours es-
a 20,8 millions de dollars.
Compte tenu de la situation fi-
nanciere presentee, les priorites,
des budgets de fonctionnement et time a 2,3 millions, des depenses excep- budgetaires ont ete etablies a partir
d'investissements pour I'annee tionnelles de 1,2 million reliees au pro- des deux principes suivants: pre-
1999-2000 ont ete adoptees par le gramme de reduction des effectifs, et mierement, que les actions a
conseil. le deficit accumule de 7 millions (soit prioriser aient un effet direct sur
En decembre dernier, le Vice- l'equivalent de 30% des compressions l'accroissement des ressources de
directeur a l'administration et aux gouvernementales des dernieres an- I'Universite, c'est-a-dire qu'elles
finances avait presente aux mem- nees, non encore resorbees). tendent a ameliorer la position con-
bres du conseil d'administration Selon les donnees budgetaires dis- currentielle de l'etablissement.
differents scenarios budgetaires ponibles, I'Universite prevoit egale- Deuxiemement, que les sommes af-
pour les deux prochaines annees, a ment que l'exercice financier 1999-2000 fectees a ces priorites proviennent
partir de la situation financiere de se soldera par un nouveau deficit essentiellement d'une reallocation
I'Universite, laquelle se resume d'operations de l'ordre de 9,1 millions, de ressources en fonction d'actions
comme suit: au 31 mai 1999, I'UQTR ce qui portera alors le deficit accumule jugees essentielles.
\ CO-OPERATORS INVESTMENT COUNSELLING LIMITE D
TO YOUR BOND PUZZLE
H 1 G | Hi
Pi Is N
E1 H V
N R | L 1 O N | G E
HI F 1 R S G
F O U N D A T 1 O N T T | R
1w | R1 M A
1 M | 1O M1 1Y 1 E L D
| E | | W V A | L U E N 1 E
N
Jim Lorimer
Vice President,
1 1 N
E
N
C1
T
M
Fixed Income 1T 1 R | E 1 U
Rod Balkwill S L
Assistant Portfolio Manager & Analyst
| E | Q | U
1H |
1
1D | F A C |E T
1
Contact: Judith E. Lowes, P
DD R
u
Vice President, Marketing C | O | N | S | T | R A 1 | N | E D
130 Macdonell Street, Priory Square
j^^H T
Guelph, Ontario N1H6P8 r
(519)767-3901 Fax:(519)824-7040 I 1 | M | M | U | N | 1 Z E jil 1
O M 1 D
•i nan. juuim_iuwes> tjjuuupeiaiuis.o
N
10 UNIVERSITY MANAGER • SUMMER 1999News & Views Nouvelles et perspectives
Revenue Canada audits campus parking
T he University of Saskatchewan is
pursuing the limited options avail-
able through the Income Tax Act to try
of the case. The advantage of this ap-
proach is that it would avoid everyone's
being taken through the courts. Revenue
Meanwhile, the university is having
its own appraisal done of its parking lots
in order to challenge Revenue Canada's
to resolve a parking dispute with Rev- Canada has yet to agree that they would appraisal.
enue Canada officials who see the in- proceed with this option. If Revenue Canada reassesses the
stitution's parking lots as a new tax The Faculty Association has deter- employees for a taxable benefit for park-
source worth more than $1 million. Rev- mined that the matter can be dealt with ing, the university will have no option
enue Canada regards the difference be- only through individual appeals, not as but to comply with the new rules in 1999.
tween what it deems a fair market value a class action. The per person cost to file The university will be required to with-
for the campus parking spaces and what an appeal with the federal court is $100. hold additional income tax on a monthly
U of S employees now pay as a taxable To that end, the Faculty Association is basis for the taxable benefit. Given Rev-
benefit. compiling a list of individuals who enue Canada's current position of $66 a
One of the options the university has would want to initiate court action if month, this taxable benefit could be as
discussed is that of conducting a test Revenue Canada acts on its earlier in- high as $56 a month ($66 less $8 currently
case under the Income Tax Act. This dication that the tax benefit would be charged). If appeals are successfully filed
would involve a number of typical em- assessed at values between $66 a month by employees, those who have paid the
ployees who rent a parking spot and a for a hot stall and $60 a month for a cold tax and appealed will receive a refund,
judge who would decide on the merits one. plus interest, from Revenue Canada.
Revenu Canada scrute les stationnements universitaires
L 'Universite de la Saskatchewan
compte utiliser les maigres ressour-
ces a sa disposition dans la Loi sur l'im-
quelques employes qui louent un espace
et un juge qui jugerait la cause au me-
rite. On eviterait de la sorte de trainer
Entre-temps, l'universite procede a une
evaluation de ses stationnements afin de
pouvoir contrer celle de Revenu Ca-
pot afin de resoudre un differend qui tout le monde devant les tribunaux. nada.
l'oppose aux representants de Revenu Revenu Canada n'a pas encore donne Si Revenu Canada reevalue les em-
Canada qui considerent les stationne- son assentiment a pareille methode. ployes, l'universite n'aura d'autre choix
ments de l'etablissement comme une La Faculty Association a etabli que que de se plier aux nouveaux regle-
nouvelle source d'imposition d'une va- la cause ne pouvait faire l'objet d'un re- ments en 1999. Elle devra prelever des
leur de plus de 1 million $. Revenu Ca- cours collectif. Loger un appel aupres impots additionnels sur une base men-
nada considere en effet que la difference de la Cour federale ne coute que 100$ suelle pour le pretendu avantage. Cet
entre la valeur marchande d'un espace par personne. A cette fin, la Faculty avantage pourrait s'elever a 56 $ (66 $
de stationnement sur le campus et le Association a compile une liste de per- moins les 8$ actuellement defrayes par
prix paye par les employes de l'univer- sonnes qui poursuivraient Revenu Ca- les employes). Si les employes l'empor-
site est un avantage imposable. nada si ce ministere va de l'avant en tent en appel, ceux qui auront paye l'im-
L'une des options retenues par l'uni- evaluant l'avantage imposable a 66 $ pot et loge un appel recevront un rem-
versite est une cause type sous la Loi sur par mois pour un espace chauffe et 60$ boursement avec interet de Revenu
l'impot. Une telle cause impliquerait par mois pour un espace non-chauffe. Canada.
People moves En mouvement
University Manager w i l l announce changes Nous annoncerons dans University Manager
in the administrative positions les changements aux fonctions
of CAUBO members. administratives des membres de I'ACPAU.
Please send information regarding Veuillezfaire parvenir toute information sur
appointments, retirements, etc. les nominations, les retraites, etc.
to the CAUBO office. au bureau de I'ACPAU.
UNIVERSITY MANAGER • SUMMER 1999 1 1Chapters
Campus Bookstores
Chapters Buys Controlling Interest in Barnes & Noble
College Bookstores Canadian Division
Chapters Inc. has purchased a controlling interest in the Canadian division of
Barnes & Noble College Bookstores. The new company will be majority
Canadian owned and will be called Chapters Campus Bookstores (CCB). It will
be managed out of its head office in Toronto.
Chapters has contract managed the McGill University Bookstore since March
1998. Barnes & Noble College Bookstores managed over 350 college and
university bookstores in the U.S. Barnes & Noble currendy is the contract
manager for three college bookstores in Ontario: Niagara College in Welland,
Niagara College in Niagara-on-the-Lake, and Loyalist College in Belleville. CCB
has recendy signed a letter of intent to contract manage Cambrian College
Bookstore in Sudbury, Ontario.
Chapters will provide excellent trade and reference resources, including
Chapters.CA, a new 307,000 square foot warehouse with over 300,000 in-stock
titles and extensive regional and home office support for our stores. Barnes &
Noble will provide their expertise in new and used textbooks, store design,
merchandising, clothing and school supplies as well as website design.
Contact Robert Beaudin, V.P. Campus Relations, (416) 243-3138 x575 for more
information.
A CANADIAN BOOK COMPANYThe 1999 CAUBO
1999 QuaUty and f uality and Productivi
Awards are sponsored
g £ l ROYAL BANK
Productivity Awards and
ven though the number of projects entered in the 1999 services to students and the university community. Dollars
E edition of the competition was significantly lower than
in previous years, CAUBO's annual Quality and Pro-
ductivity Awards Program continues to be an important
saved alone do not seem to make the grade anymore."
Interestingly, benefits to the community surrounding the
university were an important consideration in awarding first
showcase of innovative ideas for Canadian university admin- place to Queen's University for its project Kingston: Part-
istrators. Senior university officials attribute the decline in ners for a Safe Community.
the number of submissions to increased workload and lack Cohen points out that Royal Bank and Ricoh Canada,
of time to prepare a dossier, rather than to lack of worthy sponsors of the 1999 Quality and Productivity Awards,
initiatives. In fact, the selection committee that evaluated the contribute more than financial support to the program by
27 projects found the overall standard and the quality of the involving senior executives in the review process. He adds,
presentations as high as they have ever been. "It also provides the oportunity to show the private sector
Maurice Cohen, CAUBO's Executive Director, notes that how effective and efficient universities are in meeting their
" W e continue to see the shift in emphasis to the quality of objectives."
Offering its in-house expertise to the velop a safety-conscious and competent
city's small business owners and opera- workforce for local businesses.
tors, Queen's established the Kingston:
Queen's University Partners for a Safe Community Project.
The Project delivers the Workplace
Safety and Insurance Board's Safe Com-
Offered through the University's De- munities Incentive Program (SCIP) to 95
Making safety an issue partment of Environmental Health and previously-recruited employers. Addi-
Making our communities safer places to Safety, the primary goal was to provide tional safety-related courses and semi-
live is a goal most people in today's so- the support, tools and networks to de- nars are also offered to interested em-
ciety would support wholeheartedly. velop and maintain successful health ployers along with a mentoring
Unfortunately, while the desire may be and safety programs for the small busi- program involving knowledgeable pro-
there to make this admirable goal a re- ness employers as well as young peo- fessionals in the field of health and
ality, the will and wherewithal often are ple in the youth transition years. De- safety assigned to work with participat-
not. In 1997, deciding it had a tangible signed to provide member employers ing companies. The Project's goal is to
role to play, Queen's University in King- and the greater Queen's community reduce the costs associated with
ston, Ontario became the first univer- with the resources to develop and main- Workplace Safety and Insurance Board
sity to take the lead in developing a safe tain successful health and safety pro- (WSIB) compensable injuries by 20%.
community network. grams, the Project also set out to de- The second component of the Project
aims at integrating health and safety
training into the core curriculum of uni-
versity and college students. Piloted in
the 1997-98 academic year, it is now
mandatory for first year engineering
students at Queen's to take the Young
Worker Awareness Program (YWAP)
and the Workplace Hazardous Materi-
als Information System (WHMIS). As
well, an additional 400 students partici-
pating in second and fourth year com-
merce courses receive an overview of
Various community leaders helped launch the Safe Communities Project during a ceremony at the Occupational Health and Safety Act
Queen's University.
UNIVERSITY MANAGER • SUMMER 1999 1 3in their course work. Finally, volunteers Safe Communities Conference in Octo- ciety. Placement of the student alert
with the Safe Workplace Associations ber 1998, while the Project itself was boards was a sub-initiative carried out
deliver the YWAP to an additional 500 acknowledged for its achievements in by the Office of the Dean of Student
secondary students in Kingston on a reaching set targets as well as maintain- Affairs, the Alma Mater Society and the
yearly basis. ing overall community involvement in Department of Security. On a larger
In terms of both quality and produc- the program. Where productivity is con- scale, the greater community Project is
tivity, the Project is making a significant cerned, Queen's had set a goal of reduc- guided by a Steering Committee consist-
difference. Through Queen's implemen- ing its WSIB incidents to their lowest ing of 35 community groups represent-
tation of its Occupational Health and possible levels. To date, lost time inju- ing municipal politicians, emergency
Safety Management System, and by ries have been reduced by 40%, with response groups, small businesses, safe
chairing the community Project, over- total rebates received from the WSIB workplace associations and the King-
all awareness of health safety and secu- amounting to $430,000. ston Chamber of Commerce.
rity issues has been heightened in the One of the keys to success for the As well as sharing its experience and
community. This has led to more em- Queen's Project has been the high level knowledge with the small business com-
ployee and student involvement and an of participation by staff, students, fac- munity, Queen's has made initial infor-
increased sense of safety and security. ulty and the community groups. After mation on the Project available to other
Eleven student alert boards have been its initial development, the Queen's universities and is presently mentoring
mounted in the student village area pro- Occupational Health and Safety Man- other communities interested in receiv-
viding security alerts to the greater agement System was circulated to sen- ing funding from the Safe Communities
Kingston student community, and the ior administration and union executives Foundation.
Queen's Solar Car Project has initiated on campus for consultation. The re-
For further information, contact:
a structured Health and Safety System structuring of the joint health and safety
Wiebke K.Wilkens, Director,
modeled on the University's overall committees was completed with the as-
Environmental Health and Safety
plan. The City of Kingston received a sistance of bargaining groups on cam-
Queen's University
leadership award at the Second Annual pus including the Graduate Student So-
(613) 533-2950
fessors and researchers. ment at local work stations; and on-line
Based on a bilingual Web interface, results analysis including frequency
ersite Laval SHERLOCK offers universal access to
all surveys available in the Quebec uni-
distribution, tables, average, median,
regression analysis, etc.
SHERLOCK is on the case versity network as well as some 30 Sta- Given its open and distributed archi-
How many times have you completed a tistics Canada surveys. Its major fea- tecture, SHERLOCK can house the vol-
project only to discover that something tures include detailed survey umes of survey data gathered and pre-
similar had been done before and that descriptions; immediate availability of pared by a variety of researchers and
you could have saved yourself a great documentation including guides, user make this information readily available
deal of work if you'd had access to that manuals, description of variables, etc.; to the university community. Prior to its
information? variables selection; question by ques- development, only experienced re-
Understanding that sharing knowl- tion data extraction for statistical treat- searchers could obtain this raw data and
edge enhances efficiency in any endeav-
our, the Library of Universite Laval in
Sainte-Foy, Quebec created a team to
develop a computerized infrastructure
for collecting and providing access to
survey information that is relevant to
students, professors and researchers.
The challenges faced included structur-
ing a distributed management site, cre-
ating a multi-source databank, develop-
ing a presentation structure on the Web,
establishing links with various analyti-
cal tools such as SPSS, and providing
distance access and consultation for the
clientele. In meeting these challenges,
the goal of the team was to promote the
analysis of statistical information avail-
able in the Quebec university network,
to improve student training with real
data, and to support the work of pro- SHERLOCK enables students and faculty to access volumes of survey data on their own
personal computers.
14 UNIVERSITY MANAGER • SUMMER 1999use it on central computers. Now, stu- quantitative methods or data analysis no ties will have ongoing access to the sta-
dents and professors at small, medium longer have to gather data sets for stu- tistical information. With the collective
or large universities have access to these dent assignments, instead, students can financing of the system's development,
resources and can utilize the informa- select the variables and extract the data each institution saved between $50,000
tion on their own computers. As an in different formats (SAS, SPSS, EXCEL, and $75,000 on the infrastructure's de-
added benefit, the fact that the system etc.) for analysis. No matter where the velopment, acquisition and maintenance.
is bilingual and provides access to Ca- user is located, transactions are done Finally, the bilingual nature of the
nadian rather than American data stimu- transparently on the Internet. Web interface of SHERLOCK gives it the
lates research on Canadian subjects. While Laval spearheaded the project potential to be transferred to universi-
Offering significant productivity ad- and will act as a server institution, three ties in other provinces.
vantages, SHERLOCK enables users to other servers are being established at For further information, contact:
concentrate on the analysis and interpre- McGill, Universite de Montreal and Gaetan Drolet,
tation of data rather than on determin- Universite du Quebec at Rimouski. The Documentation Consultant
ing where and how to access the infor- four centres will collect data and feed the Universite Laval
mation. As well, professors teaching system while 12 other Quebec universi- (418) 656-2131 (ext. 7970)
To meet customer needs, InfoService
established a number of service stand-
^\Vf\ Pt*17P ards. Maximum waiting period targets
were set at no more than 10 minutes in
University of Ottawa person and one minute on the phone.
For individuals arriving in person, all
InfoService: the one-stop services are available during opening
shop concept hours and all transactions are com-
Whether it is visiting a website, shop- pleted immediately. The opening hours
ping at a mall, or conducting business are also longer than any other service
transactions at a financial institution, on campus, and include the lunch hour
the idea of being able to do several and evenings. In addition, an automated
things at one location while receiving Getting the most of technology, physical space telephone directory offers 24-hour serv-
efficient, top-quality customer service and human resources, InfoService offers the ice.
is becoming the desired standard in to- University of Ottawa's customers a one-stop User statistics over a one year period
source of information and services.
day's increasingly competitive environ- show that, despite a constant student
ment. To enhance its position in this re- which InfoService is responsible. As a re- population of around 23,700, there were
gard, the University of Ottawa sult, individuals can settle all their que- approximately 74,215 visits to
undertook the challenge of establishing ries with one agent, at one counter, at InfoService in 1998 compared to 123,510
a single location for its internal and ex- one time. With the same number of cus- visits per year to the former individual
ternal customers to access a variety of tomer service agents as when the Uni- sectors. In the past, the same person
services and staff. versity's various units were independ- went to several different counters in the
InfoService is a one-stop source of ent of one another, an annual total of same day to complete a transaction.
information and services for admission, three months of additional service has In total, the InfoService concept took
enrolment and records, student cus- been offered in the first year of opera- one year to plan and six months to im-
tomer accounts, parking, computerized tion. Longer opening hours and a flex- plement. The initial working group of
accounts and general information. Its ible work schedule have allowed more 13 people included students, heads of
mandate is to be the first point of con- services to be offered by the same administrative and student services,
tact for anyone doing business with the number of people. Second, to eliminate professors, faculty reps and support
University of Ottawa, to avoid sending or reduce lineups, the physical layout staff w h o examined the concept, as-
students from one place to another on includes a waiting room where students sessed its feasibility and recommended
campus, and to eliminate lineups where can complete the necessary forms for the its development. A second group of 13
possible. This mandate is carried out by services they require. Third, a compu- people directly involved in the activi-
making maximum use of technology, terized queuing system enables service ties to be centralized identified the serv-
physical space and human resources to priorities to be managed in terms of the ices to be offered and developed the
offer top-quality service in person, by transactions requested. For example, business plan. Once the position of head
telephone or fax, and via the Internet. agents can be assigned to a specific of the new service was filled, all aspects
There are several factors which transaction for which demand is high at of implementation occurred simultane-
make InfoService unique among other any given time of day. The agents also ously.
one-stop systems in the post-secondary have a clear and detailed picture of their For further information, contact:
environment. First, Ottawa's multi- performance compared to that of their Carole Grenier, Director
skilled staff has received five weeks of peers which helps determine training University of Ottawa
broad-based training in all areas for needs and stimulates a spirit of service. (613) 562-5800 (ext. 1433)
UNIVERSITY MANAGER • SUMMER 1999 1 5^fc«/ j " - 1 ^ " * - V » ^ J L JL %&*%tJL. f ? JSL JL JL JL JL%m/ JL * « /
While encouraging participants to Early in the process, the administration
Quebec maintain services while cutting costs, a
critical eye was turned to all aspects of the
ruled out the use of consultants and opted
instead to keep everything in-house. Al-
University's operation. Bishop's Principal though senior administration had to devote
Bishop's University and Vice-Principal Administration and Fi- substantial amounts of time to make the
nance reviewed an activity analysis with operation work, the decision proved cor-
Successful restructuring each department and service, each of rect as it fostered good relations with the
through participation which had been asked to price every prod- staff and provided a high degree of cred-
Faced with major reductions in govern- uct and service they delivered. ibility. Rather than creating a negative re-
ment funding and no way to increase fees Targets for staff reductions were set and action, there was actually a marked im-
because of strict government regulations, departments were informed, although no provement in personnel relations and
the administration at Bishop's University deadlines were set. Realizing that the proc- every department became conscious of its
in Lennoxville, Quebec was left with no ess was only going to work if there was a role and interrelationships with other
alternative for maintaining its financial vi- promise of no layoffs, Bishop's adminis- members of the Bishop's community.
ability than to reduce costs. tration instituted a unique program. In re- Results now cover a four-year period
After setting the tone by reducing its turn for a no-layoff guarantee, protocols and have consistently allowed Bishop's to
own expenses, the administration believed were negotiated with the staff associations reach financial goals set by its Board. The
strongly that everyone from janitors to fac- that allowed for restructuring without the budget preparation has been greatly facili-
ulty also needed to participate in order to usual job posting method. Understanding tated since departments do not hesitate to
make the process work effectively. Seen that their jobs would ultimately be targeted include potential savings, knowing full
as an important key to getting this full for reduction, staff took advantage of op- well that the budget process is transparent
participation was the timely dissemination portunities to move to other departments and does not favour any particular area.
of pertinent information. Newsletters and when positions opened up. By announc- For further information, contact:
news releases were used extensively to ing where the University ultimately Jean-Luc Gregoire,
ensure that easy-to-understand informa- wanted to be, the required staffing targets Vice-Principal Administration
tion was presented to everyone in the same were achieved through attrition, early re- Bishop's University
format. tirement and staff mobility. (819) 822-9600 (ext. 2656)
Investment Funds
Private Client Investment Management
Pension Fund Management
Group RRSPs
Phillips, Hager & North
Investment Management Ltd.
16 UNIVERSITY MANAGER . SUMMER 1999Ontario
University of Guelph, University of Waterloo, Wilfrid Laurier University
making the information available much tions and are trained to consult with stu-
A multi-institutional more quickly. The net result is increased dents and faculty on the effective use of
collaborative electronic and improved research along with added both the service and the data.
data service value to students who are now able to uti- Broadening the service to the wider au-
A successful and innovative data service lize real-world data and applications in dience of the Tri-University Group (TUG)
has been established by a consortium from their work. was a logical step once the concept had been
the University of Guelph, the University The use of data on campus has been proven at Guelph. The three universities,
of Waterloo and Wilfrid Laurier Univer- changed by TDR in a number of ways. already linked through TUG partnerships
sity. The Tri-University Data Resources Data is now purchased through consortial in many areas, had experience in collabo-
(TDR) service allows users to access and agreements, thus making large amounts of ration as well as the necessary infrastruc-
process large data files via the World Wide information available to users from a cen- ture to make a shared data service a real-
Web. Initially prototyped and developed tral location on campus. This single loca- ity. Along with the obvious advantages of
at the University of Guelph, by the Library tion has the resources to acquire and store not needing to go through the same devel-
and Computing and Communications data sets and make the information avail- opment process at each institution, all three
Services, the service was easily adapted able at no cost to the user. The heart of TDR shared the costs of upgrading the service
with the cooperation of Waterloo and is a web-based front-end that allows the and increasing the amount of storage space
Wilfrid Laurier and can easily be extended user to access data from any computer available. The results include significant
to include other institutions. with a web browser, to select data sets and savings in time and funds, and a greatly
TDR has made access to large data sets variables, to run a statistical analysis, and improved data service accessible to a large
feasible for a wide range of users who to return results in a customized form. audience.
could not have utilized these resources With the hardware centrally located at the For more information, contact:
previously. It has also increased the University of Guelph, acquiring and Bo Wandschneider,
amount of data available to users from the mounting data on the system is performed Data Centre Analyst
three institutions (currently, over 250 data quickly and effeciently. Staff to field en- University of Guelph
sets), and it has improved the service by quiries are distributed among the institu- (519) 824-4120 (ext. 6140)
Western Region
University of Victoria, University of Northern British Columbia
World wide Mac The development of the new product and productivity coupled with major cost
and PC access to utilized the flexibility and universality of savings. With the Web delivery system,
financial information the World Wide Web in combination with information is now updated and provided
The University of Victoria (UVic) and the 'off-the-shelf database and web software on a daily basis. By easily linking differ-
University of Northern British Columbia products. These tools, when layered over ent information sets, final data is more
(UNBC) in Prince George, in conjunction base financial systems, permit delivery of complete. Summary or detail information
with Millennium Computer Systems, timely summary and detail information can be easily loaded from the Web into
have successfully developed a secure web to researchers and administrative staff on spreadsheet applications for analysis and
interface into their accounting, purchas- existing desktop equipment, whether manipulation. Using the Web to deliver
ing, payroll and budget development sys- Mac, PC or Unix platform. In essence, the the information significantly simplifies
tems. project team developed a system for the training requirements.
Like universities and colleges all across merging information extracted from non- By using existing computer equipment
Canada, UVic and UNBC were faced with integrated systems into a single database and software, cost savings at UVic alone
three major problems in developing elec- and for presenting that data, through the totaled $1,675,000. As well, the need to
tronic information delivery systems. How Web, to researchers and administrators print and distribute hard copy reports has
do you mix Mac and PC desktop plat- who can access the data without upgrad- been greatly reduced, resulting in signifi-
forms? How do you overcome problems ing equipment or conforming to a single cant savings in staff time and costs previ-
associated with the uneven quality and desktop platform. The result is a cost ef- ously attributed to printing, collating and
age of computer equipment throughout fective solution that generates user ac- distributing reports.
the university? How do you overcome the ceptance because the need to conform to For further information, contact:
lack of integration among major systems a single platform or upgrade a computer Fred Marshall, Controller
(e.g., UVic uses SCT Banner for finance, a is eliminated. University of Victoria
custom budget system and an in-house The results of the new system have (250) 721-7043 U^
developed payroll system)? been dramatic improvements in quality
UNIVERSITY MANAGER. SUMMER 1999 17Prix de la qualite ROYAL BANK
et
KDSffiCD'
delaproductivite ont commandite les Prim
de la qualite et de la
productivite ACPAU 1999
uoique le nombre de soumissions a 1'edition 1999 des lite des services aux etudiants et a la communaute universi-
Q Prix de qualite et de productivite de l'ACPAU soit
moindre que par les annees passees, ce concours de-
meure une importante vitrine pour les idees novatrices des
taire. Le simple fait d'economiser de l'argent rie suffit plus."
C'est d'ailleurs la contribution a la communaute qui a merite
le premier prix a l'Universite Queen's pour son projet
gestionnaires d'universites canadiennes. Ce n'est pas le man- "Partners for a Safe Community".
que d'idees qui expliquerait le plus petit nombre de partici- Maurice Cohen souligne que les commanditaires des Prix
pants mais bien le manque de temps pour preparer un dos- 1999, la Banque Royale et Ricoh Canada, vont au-dela de l'aide
sier selon les cadres universitaires superieurs. En effet, le financiere en impliquant des cadres superieurs dans le pro-
comite de selection a eu bien du mal a departir les 27 projets cessus de selection. II ajoute : "Nous avons ainsi l'occasion
tant leur qualite etait elevee. de montrer au secteur prive que les universites peuvent Stre
Le directeur general de l'ACPAU, Maurice Cohen, note : tout aussi efficaces dans 1'atteinte de leurs buts."
"Nous continouons a percevoir une orientation vers la qua-
ity. Offert par le departement de sante employeurs. Des cours et des seminai-
et securite environnementale de l'Uni- res supplementaires de securite sont
wersite Queen ys versite, son but premier etait d'offrir le
soutien, les outils et les reseaux neces-
aussi offerts sur des sujets particuliers
aux employeurs interesses. Un pro-
saires a la creation et au maintien de gramme de mentorat a ete cree a l'aide
Securite en tete programmes de sante securite pour la de professionnels en sante securite qui
La plupart des gens endosseraient sans PME et les jeunes. Le projet a d'abord travaillent aupres des compagnies par-
probleme l'idee de rendre nos commu- ete concu afin de fournir aux em- ticipantes. L'objectif du projet est de re-
nautes plus securitaires. Mais il y a loin ployeurs et aux membres de la grande duire de 20% les couts associes aux
de la coupe aux levres. En 1997, l'Uni- communaute de Queen's les ressources blessures indemnisees par le Work-
versite Queen's de Kingston, Ontario necessaires a la creation et au maintien place Safety and Insurance Board.
decidait qu'elle avait un r61e a jouer et de programmes de sante securite. II La deuxieme facette vise a integrer
devint la premiere universite a mettre cherchait aussi a sensibiliser la main- la formation en sante securite dans les
au point un reseau de securite commu- d'ceuvre a l'importance de la securite et cours de base des etudiants des niveaux
nautaire. d'ainsi assurer a l'economie locale une collegial et universitaire. Projet pilote
En offrant son expertise aux proprie- main-d'oeuvre plus competente. en 1997-98, les 650 etudiants en genie
taires et exploitants de petites entrepri- Le projet assure le programme Safe de premiere annee a Queen's doivent
ses de la ville, Queen's crea le projet Communities Incentive (SCIP) du Work- maintenant suivre le Young Workers
Kingston : Partners for a Safe Commun- place Safety and Insurance Board a 95 Awareness Program (YWAP), ainsi que
le Workplace Hazardous Materials In-
formation System (WHMIS). De plus,
400 etudiants de deuxieme et quatrieme
annee en administration recevront un
apergu de la loi sur la sante securite au
travail. Chaque annee, les benevoles
des Safe Workplace Associations don-
nent aussi le YWAP a 500 etudiants de
niveau secondaire de la ville de Kings-
ton.
En terme de qualite et de producti-
vite, le projet a fait toute une difference.
En implantant le systeme de gestion de
Des chefs de file de la communaute ont participe au lancement du projet Communautes sante securite au travail de Queen's et
securitaires a l'Universite Queen's. en presidant le projet communautaire,
18 UNIVERSITY MANAGER • SUMMER 1999l'Universite a sensiblement hausse la s'etait fixe comme objectif de reduire les Mater Society et le service de security. Le
sensibilisation aux questions de sante incidents WSIB le plus possible. A ce projet communautaire est dirige par un
securite au sein de la communaute. Ceci jour, le temps perdu a de tels incidents comite d'orientation compose de 35 grou-
a emmene une plus grande implication a ete reduit de 40% et l'Universite s'est pes communautaires representant des
des employes et des etudiants et un plus vue attribuer une reduction de 430 000 elus municipaux, des groupes d'urgence,
grand sentiment de sante et de securite. $ du WSIB. des petites entreprises, des associations de
Onze conseils de securite etudiants ont Une des cles de la reussite du projet securite au travail et la Chambre de com-
ete crees dans les residences afin de lan- de Queen's a ete le haut niveau de par- merce de Kingston.
cer des avis de securite a la commu- ticipation du personnel, des etudiants, En plus de partager son experience et
naute etudiante de Kingston et le projet des professeurs et des groupes commu- ses connaissances avec la petite entre-
d'automobile solaire de Queen's a eta- nautaires. Une fois etabli, le systeme de prise, Queen's a fourni de l'information
bli un systeme de sante securite s'ins- gestion de la sante securite au travail a sur le projet a d'autres universites et con-
pirant du modele global de l'Universite. ete soumis aux cadres superieurs et aux seille d'autres communautes qui aime-
La ville de Kingston a recu un prix de cadres syndicaux a des fins de consul- raient recevoir des fonds de la Safe
leadership lors du second congres an- tation. La restructuration du comite Communities Foundation.
nuel des communautes securitaires en conjoint de sante securite a ete comple- Pour de plus amples informations,
octobre 1998 et le projet lui-meme s'est tee avec l'appui des groupes de nego- communiquez avec :
merite des eloges pour l'atteinte des ciation sur le campus dont le Graduate Wiebke K. Wilkens, directeur,
buts fixes et le maintien de la participa- Student Society. La creation de conseils sante et securite environnementale,
tion de la communaute au programme. etudiants a ete menee par le bureau du Universite Queen's
En terme de productivity, Queen's doyen aux affaires etudiantes, la Alma (613) 533-2950.
2mp Prix
Universite Laval
SHERLOCK mene I'enquete
Vous est-il deja arrive de terminer un
projet puis de decouvrir qu'un projet
similaire avait deja ete fait et que vous
auriez pu vous epargner beaucoup de
travail si vous aviez eu acces a cette in-
formation ?
Reconnaissant que le partage des
connaissances rehausse l'efficacite dans
tous les domaines, la bibliotheque de
l'Universite Laval de Sainte-Foy, Que-
bec, a cree une equipe afin de mettre au
point une infrastructure d'acces et d'ex-
ploitation des donnees d'enquetes regu- SHERLOCK permet aux etudiants et aux professeurs d'avoir acces a des donnees de sondage
lierement d e m a n d e d par les etudiants, depuis leur ordinateur personnel.
les professeurs et les chercheurs. Les
principaux defis ont ete la structuration SHERLOCK offre une porte d'entree bution de frequence, tableau croise,
d'un site de gestion distribute, la crea- unique et universelle a l'ensemble des moyenne, mediane, analyse de regres-
tion d'une banque de donnees aux sour- enquetes disponibles dans le reseau sion, etc.)
ces diverses, l'elaboration d'une struc- universitaire quebecois, en plus d'une De par son architecture ouverte et
ture de presentation dans le Web, trentaine d'enquetes de Statistique Ca- distribute, SHERLOCK peut accueillir
l'etablissement de liens avec des nada. Ses principales fonctionnalites les donnees brutes d'enquetes menees
logiciels d'exploitation tel SPSS et Fae- sont la consultation de la liste et de la par les chercheurs eux-memes et rendre
ces a la consultation a distance pour la description des enquetes ; la disponibi- ces informations disponibles a la
clientele. En relevant ces defis, l'equipe lite sur-le-champ de la documentation communaute universitaire. Avant
entendait encourager l'analyse de Tin- sur les donnees (guides, manuels d'uti- SHERLOCK, seuls les chercheurs expe-
formation statistique disponible dans le lisation, description des variables, etc.); rimentes pouvaient se procurer ces don-
reseau universitaire quebecois, favori- la selection de variables, l'extraction de nees brutes et les utiliser sur des ordi-
ser l'apprentissage des etudiants avec sous-ensembles de donnees question nateurs centraux. Les etudiants et les
des donnees reelles et appuyer les tra- par question en vue d'un traitement sta- professeurs de petites et moyennes uni-
vaux des professeurs et des chercheurs. tistique sur un poste local et Tobtention versites ont desormais acces a ces res-
Base sur une interface Web bilingue, en ligne de resultats d'analyse (distri- sources et peuvent traiter l'information
(Suite a la page 22)
UNIVERSITY MANAGER . SUMMER 1999 1 9You can also read
