Show some ID 3 brand-savvy spaces From Paris: Maison & Objet Daoust Lestage's Montreal vision
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May/June 2011 Show some ID 3 brand-savvy spaces From Paris: Maison & Objet Daoust Lestage’s Montreal vision Including IDC’s Dimensions
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May/June ic 2011 Journal of Record of the Interior Designers of Canada nG MD 30 n COVER — 22 LinX, a student meeting place at Humber College, created by Bortolotto Design. Photo by Tom Arban 39 CONTeNTS IN THE NOW! — 33 Taking it all in at Maison & Objet’s FEATURES now! design à vivre. By Michael Totzke Branded DOUBLE VISION — 39 On Montreal’s Place des festivals, two X” MARKS THe SPOT — 22 slim volumes by Daoust Lestage – each How Bortolotto Design made LinX – a containing a restaurant – blur the meeting place for undergrads at Toronto’s distinction between inside and out. Humber College – “X”-traordinarily By Rhys Phillips memorable. By Leslie C. Smith DEPARTMENTS NICe ’N eASy — 27 For the latest HedKandi hair salon in INSIDE — 12 33 Calgary, ORDA develops a design that goes with the flow of the stylists. WHAT’S UP — 14 By Gail Jansen WHO’S WHO — 44 JuMP RIGHT IN — 30 Jump.ca aims to draw the “non-techie” into LAST WORD — 48 the sometimes intimidating world of Bubbly personality wireless devices. The light and lively Reactiv Pictures’ distinctive logo – a design of the company’s latest location in bubbling test tube – informs Lux Design’s Regina – by Vancouver-based SSDG effervescent reimagining of its Toronto Interiors – does just that. headquarters. Following page 18 By Gail Jansen By Katharine Vansittart
May/June 2011 VOL.48 NO.3 Publisher Martin Spreer Editor Michael Totzke Deputy Editor Peter Sobchak Associate Editors Janet Collins, David Lasker, Rhys Phillips, Leslie C. Smith Contributing Writers Gail Jansen, Katharine Vansittart Art Director Lisa Zambri Advertising Sales 416-510-6766 Circulation Manager Beata Olechnowicz 416-442-5600, ext. 3543 Reader Services Liz Callaghan Production Jessica Jubb 416-510-5194 Senior Publisher Create Ambiance with QuARTz Tom Arkell Ambiance is an atmosphere for relaxation and opulence. Quality shower Vice President of Canadian Publishing head manufacturers have brought light to a water source, QuARTz Alex Papanou introduces light to the point of water exit. President of Business Information Group An optional upgrade to a QuARTz shower channel is the LED light feature Bruce Creighton that is activated once the water is turned on and turns off seconds after Head Office the water flow stops. 12 Concorde Place, Suite 800 www.QuARTzbyACO.com Toronto, ON M3C 4J2 (877) 226-4255 Telephone 416-442-5600 Facsimile 416-510-5140 Canadian Interiors magazine is published by BIG Magazines LP, a division of Glacier BIG Holdings Company Ltd. In Canada, contact (403 )229.1900 Gallery Walls Tel: 416-442-5600, Fax: 416-510-6875 e-mail: info@canadianinteriors.com www.WoodOneUS.com website: www.canadianinteriors.com Canadian Interiors publishes seven issues, plus a source guide, per year. Printed in Canada. The content of this publication is the property of Canadian Interiors and cannot be reproduced without permission from the publisher. Subscription rates Canada $37.95 per year; plastic wrapped $40.95 per year (plus taxes) U.S.A. $70.95 US per year, Overseas $96.95 US per year. Back issues Back copies are available for $10 for delivery in Canada, $15 US for delivery in U.S.A. and $20 overseas. Please send payment to Canadian Interiors, 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2 or order online www.canadianinteriors.com For subscription and back issues inquiries please call 416-442-5600 ext.3543, e-mail: circulation@canadianinteriors.com, or go to our website at: www.canadianinteriors.com Newsstands For information on Canadian Interiors on newsstands in Canada, call 905-619-6565 Canadian Interiors is indexed in the Canadian Magazine Index by Micromedia ProQuest Company, Toronto (www.micromedia.com) and National Archive Publishing Company, Ann Arbor, Michigan (www.napubco.com). Member of Canadian Business Press Member of the Audit Bureau of Circulations ISSN 1923-3329 (Online) ISSN 0008 - 3887 (Print) Rich wood panels contrast with slim H.S.T.#890939689RT0001 Glacier BIG Holdings Company Ltd. aluminum channels to create a flexible Customer Number: 2014319 Canada Post Sales Product Agreement No. 40069240 easy-to-install display space. We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund (CPF) for our Suitable for Residential & Commercial use. publishing activities.
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Inside Identify yourself “There’s no big mystery about branding,” writes CI associate editor Leslie C. Smith in an email, ”though it may seem that way to some.” (Count me among the “some,” which is why I turned to Leslie – my confrère, friend and frequent sounding board, to clarify the concept for me; I know what it is, but have trouble defining it.) “Your brand is simply your company’s personality: who you are, where you are, what you wear, what you do for a living, and how you look at life itself. Think of it as a kind of corporate eHarmony profile.” Got it. Thanks, Leslie. In this issue, we feature three brand-savvy spaces, the first of which – I’m pleased to report – Leslie herself investigated (”‘X‘ marks the spot,” page 22). She shows us how Toronto-based Bortolotto Design, in transforming a decrepit former workshop into a lively meeting place for Humber College students, built an exciting brand around it – with the letter “X” playing a starring role. The other two spaces were investigated by Saskatchewan writer Gail Jansen, a new contributor to this magazine. (Welcome, Gail.) First up is the latest HedKandi hair salon in Calgary, designed by ORDA (“Nice ‘n easy,” page 27). As befits a business “known as much for its creative style as for its creative stylists,” as Gail explains, the salon is streamlined and sophisticated, with artwork adding that extra zing. Next up is the newest Regina retail space of Jump.ca – which specializes in wireless devices – designed by Vancouver’s SSDG Interiors (“Jump right in,” page 30). The company’s branding strategy is to lighten the “techie” feel of its offerings in order to attract those intimidated by the often impenetrable world of technology – and the design follows suit, both visually and physically drawing customers in. A few weeks ago, I decided it was time to “rebrand” myself, so to speak, by replacing the illustration that graced this column with a portrait. And so I put myself in the capable hands of another CI associate editor, David Lasker, who produces our Who’s Who section. Thanks, David, for making the process – mortifying to me in the past – painless and even enjoyable. I’m feeling brand-new. c I Michael Totzke mtotzke@canadianinteriors.com Do you want to work for the highest performing dealer in Canada? A&D BusIness DevelOPment executIve POI is seeking a creative, passionate sales professional who is looking for a position that offers growth, challenge, creativity, and financial rewards You have post secondary education with at least 2 years business experience and you are loved by the Interior Design community. This is a selling role and you are passionate about connecting with people through cold and warm calls throughout the downtown core. We offer an aggressive compensation package including car allowance, smart phone, health benefits, and pension. Our gorgeous office and great people are in Markham. If you are interested in joining an established progressive company with an excellent track record and feel you can help POI exceed their goals, please apply at www.poi.ca 12 CANADIAN INTERIORS May/June 2011
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What’s Up MAY/JUNE draw, of course, is NeoCon, the But the main attraction is the to work in tandem with other New at National Exposition of Con- awesome array of products elements in a design scheme. tract Furnishings, now in its and resources – for corporate, Celebrating its 25th anniver- NeoCon 43rd year. hospitality, healthcare, retail, sary, Crossville has also joined North America’s largest government, institutional and with Benjamin Moore to offer design exposition and confer- residential interiors – from paints selected with Color by The third week in June, all ence for commercial interiors, more than 700 showrooms and Numbers in mind. roads lead to the magnificent, NeoCon provides 40,000-plus exhibitors. The following four Karastan Contract, a brand historic Merchandise Mart, architecture and design products are making their of The Mohawk Group, cap- spanning two entire city professionals with over 140 debut at NeoCon 2011. tures the exotic allure of the blocks on the bank of the CEU-accredited seminars and From Amtico comes Urban Mediterranean with Moroccan, Chicago River, where the Loop association forums, along with Marble, low-VOC, resilient a new broadloom collection. meets River North. The big top-notch keynote speakers. vinyl flooring made with Moroccan’s three patterns – ceramic finish, urethane Morocco III, Temera and Clockwise from left coating and beveled edges. It’s Meknes, available in a palette The Merchandise Mart, available in a variety of plank, of 18 colours – bring Old home to NeoCon; Urban Marble resilient square and rectangular World luxury to contemporary vinyl flooring, from formats, including an updated interiors. Amtico; Karastan random plank that creates a Unika Vaev, the ICF Group’s Contract’s Moroccan cool, clean canvas for modern textile division, is launching broadloom; Color by Numbers wall-tile furnishings. Chromatica, a dramatic program, from Crossville in introducing collection focussed on colour. Crossville; Effervesce Color by Numbers, a wall-tile It includes two styles. Effer- and NeoGeo, the two styles in Unika Vaev’s program featuring 16 neutral vesce, featuring a reflective Chromatica textile and saturated colours created yarn, sparkles like glass tile collection. mosaic; it comes in 12 colourways, all named after “twinkly” drinks (such as grape soda and cherry cola). NeoGeo is a new take on “geometric”; 10 colours make up the palette, with different levels of optical illusion. NeoCon 2011 runs at Chicago’s Merchandise Mart from June 13 to 15. 14 CANADIAN INTERIORS MaY/June 2011
DIRTT’s Breathe is a simple system for incorporating plants into the company’s modular walls. The ABET Wood collection of high pressure laminates combines the look and feel of wood veneer with technically enhanced durability. Real richness, real texture, real veneer… Plant landscapes can lighten the load of the HVAC system by removing many toxins, resulting in up to 10 per cent less energy use in buildings. DIRTT (“Doing it Right This Time”) has finally achieved its goal with the launch of Breathe, a simple system for incorporating plants into the company’s walls. Breathe mounts to the tile layer of a wall; it can be retrofitted on Plants to the existing DIRTT walls or mounted to any flat, vertical rescue building surface, from concrete to gypsum. It is scalable and easily expanded from one Calgary-based DIRTT Environ- panel to a monolithic wall of mental Solutions has long plants. Designers can incorpo- wanted to add natural ele- rate Breathe living walls, or ments to its award-winning interior plantscapes, to bring modular walls. Aside from nature indoors and detoxify their aesthetic qualities, plants interior spaces. remove harmful environmental This past April, DIRTT toxins found in building implemented Breathe in the interiors, which have a direct latest incarnation of its impact on our well being, Chicago Green Learning Center resulting in illness and lower – just across the street from rates of productivity in the the Merchandise Mart, host to workplace. Most buildings the upcoming NeoCon exposi- condition air through an HVAC tion (see opposite page). system to render it fit for human use. but that process Low VOC emissions: LEED contributing product requires energy, further contributing to the production 800-228-2238 • www.abetlaminati.com of greenhouse gases and the cost of building operations. NeoCon Booth # 4129 ABET Wood Ad 1/2 Page 4.5x11.5 Canadian Interiors.indd 1 5/4/11 1:00 PM
Alfresco is Steve Pellow, who has 20-plus years experience working in all with areas of metal fabrication, from fasteners and electric compo- Steve&James nents to furniture; James is James Casey, who has been designing products for residen- Toronto-based Steve&James has tial and contract markets for introduced its 2011 outdoor over eight years. furniture collection. Who are In the spring of 2010 – after Steve and James, you ask? Steve many years of meetings for drinks, shop talk and the occasional bad joke – the two founded Steve&James, realizing that “James could design things and Steve could get them made.” Says James, “We didn’t have any designs, factories or potential customers; we just wanted to work on a project together. We set ourselves some hilariously ambitious www.europtimum.com
goals, but most importantly, we available in dining and lounge pledged never to sacrifice sets; Tony, a woven chair that To the quality to pad our margins, and comes with or without arms; the whole thing had to be fun.” Vicky, a sofa lounge set; and It has been fun, and things Zoe, a collection of bistro have happened fast. “We had chairs, tables and bar stools. trade: our official launch last Sep- The exception is Dorothy, a tember at the Casual Market in line that includes a lounge set, Chicago, which led to a chaise longue and dining set. warehouse and distribution “Dorothy, she’s my grandma,” Reward deal with a company in James explains. ”She’s the L.A.,” says James. “We’ve now best, so she gets a collection delivered product to retailers in her name.” your own in Taiwan, France, the u.S. and For more information Canada, and it looks like we’ll about the 2011 Steve&James be spreading into South and collection, visit Central America shortly. Next wearesteveandjames.com. good year, europe.” Five of the six products in the 2011 collection are named after members of the taste. Steve&James team: Amanda, a bistro chair; Dean, a chair Join our exclusive new Designer Rewards Program and save 10% on all of our inspired pieces. Above Dean, a chair available in dining and lounge sets. Opposite top Amanda, a bistro Our mistake chair. Opposite centre Tony, In our January/February issue, c a woven chair that comes in our feature “A light touch” with or without arms. Opposite bottom Dorothy, a (page 25), we misspelled line including a chaise longue, Designer Rewards Program the name of Merike Reigo, lounge set and dining set. principal, with Stephen Bauer, of Reigo & Bauer. Our apologies crateandbarrel.ca/designer-rewards to Merike, who now goes by the name Merike Bauer. D3881_Canadian_Interiors_DW.indd 1 4/26/11 12:50 PM
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dimensions vol.2 2011
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contents/sommaire departments features On a professional note… 4 Sur une note professionnelle… 5 False Economy 6 Think cutting your fees during an economic downturn is a smart On your behalf… 10 business move? Think again. Vous croyez que réduire les tarifs lors de turbu- En votre nom… 11 lences économiques est une bonne idée en affaires? Détrompez-vous. In conversation with… 16 New Curriculum, New Requirements 12 En conversation avec… 17 Important changes are on the horizon for the interior design profession in Canada. Des changements importants pour la profession de designer d’intérieur au Canada sont à prévoir Industry members/Membres de l’industrie 18 dimensions team idc staff idc board of management Publisher: Susan Wiggins, Executive Director (BC) David Hanson, President Susan Wiggins, Executive Director, IDC Irma Kemp, Executive Assistant (AB) Donna Assaly, President Elect swiggins@idcanada.org Sue Gravelle, Director, Professional Development (BC) Jenny Mueller-Garbutt, Past President Sarah Brown, Communications Coordinator (MB) Stephen Lamoureux, VP Finance Editor: Julia Salerno, Communications Coordinator (ON) David Gibbons, Secretary/Director At Large Penny Tomlin Jenn Taggart, Manager, Marketing (AB) Adele Bonetti, Director penny.tomlin@gmail.com Debora Abreu, Marketing Coordinator (BC) Ada Bonini, Director Marc Sintes, Marketing Coordinator (SK) Aandra Currie Shearer, Director Editorial Advisory Board (ON) Clinton Hummel, Director (MB) Lise Boucher Dimensions is the official magazine of (NB) Monique Leger, Director (SK) David Chu IDC (Interior Designers of Canada) © 2010 (NS) Carolyn Wood, Director (BC) Kate Holmes (MB) Michelle Du, Director At Large (ON) Ron Hughes Interior Designers of Canada (NB) Jessica Gozdzierski, Director, Intern/Provisional (ON) Johane Lefrançois-Deignan C536–43 Hanna Avenue (ON) Ron Hughes, Director, Industry (NS) Carolyn Maguire Toronto ON M6K 1X1 (AB) Janice Smith, Director, Education t 416.649.4425 (QC) Denis Chouinard, Provisional Director tf 877.443.4425 (ON) Trevor Kruse, IIDEX/NeoCon Canada Liaison canadian interiors team f 416.921.3660 e dimensions@idcanada.org Publisher: w idcanada.org Martin Spreer, Publisher, Canadian Interiors mspreer@canadianinteriors.com Deputy Editor: Peter Sobchak, Canadian Interiors Art Director: Lisa Zambri, Canadian Interiors French translation: Pierre-Éric Villeneuve www.idcanada.org volume 2, 2011 n dimensions 3 5/11 9:29 AM
On a professional note… In the past few months we’ve felt both joy and frustration over the future of our profession, the result of some good and not so good news. The good news has encouraged us, while the other has strengthened our resolve and rallied us to fulfill our mandate to advocate on behalf of the interior design profession. In mid-February, we attended the International Federation of Interior Architects/Designers (IFI) Global Symposium to explore the knowledge, value, relevance, responsibility and identity of interior design. Two days of discussion among 100 thought-leaders from 20 countries resulted in a unanimous declaration that affects the fundamental understanding and shaping of our practice, its education and research. This declaration could actually have an impact on the public’s understanding of our profession, were it to be adopted worldwide. For us, it was a historic moment. It felt good. But our euphoria was not to last. Two weeks later, we learned that a lobby group in the U.S. known as the Interior Design Protection Council (IDPC), was seeking donations from some of our members to help fund their efforts “to keep interior design free.” According to the group’s email solicitation, “A contribution to IDPC is a contribution to the movement for economic liberty— the fight to restore the right to earn an honest living.” IDPC’s mandate is to oppose any efforts for Titles or Practice Acts in the U.S. They believe, “ASID simply wants to protect themselves from competition, by passing protectionist laws that only benefit themselves.” A delve into their web site reveals a plethora of false information regarding our profession and the related organizations that we work with, such as NCIDQ. In contrast to this news was an announcement a few days later by IIDA that an appeals court in Florida had found the interior design licence requirement to be constitutional. In his ruling, the judge stated, “The individual licensing requirement advances the state’s legitimate interest in promoting the health and safety of occupants of buildings.” This is indeed a huge victory for the profession and we applaud all those who were involved in its successful outcome. We need to redouble our efforts to ensure the public understands the profession of interior design. By the time you read this column, IDC’s board will have met and developed a three-year strategic plan with this goal in mind. Imagine 18 board members starting the conversation with “what if…?” followed by in-depth discussions and a concrete action plan for achieving positive outcomes for our profession. n D a v i d Hanson Susan Wiggins P re s i dent/ Président Executive Director/ Directrice IFI DFIE Interiors Declaration establishes the essential foundations and their advancement for Interior Architecture/Design worldwide. The ideas contained in the Declaration provide clear goals for and affect the fundamental understanding and shaping of our practice, its education and research, and for the outcomes required of our built environment in support of humanity, society and culture. You can read the full declaration at http://ifiworld.org/presidents_update/#Homepage. 4 dimensions n volume 2, 2011 www.idcanada.org
Sur une note professionnelle… Dans les mois qui viennent de s’écouler, nous avons éprouvé autant de joies que de frustrations en ce qui concerne le futur de notre profession, en raison des bonnes et des mauvaises nouvelles que nous avons eues. Les bonnes nouvelles nous ont encouragés; les moins bonnes ont renforcé nos intentions et nous ont permis de se retrouver pour remplir notre mandat de promotion de la profession du design d’intérieur. À la mi-février, nous avons participé au Symposium global de l’IFI ( International Federation of Interior Designers and Architects) dans le but d’explorer le savoir, la valeur, la pertinence, la responsabilité et l’identité du design d’intérieur. Deux jours intenses de discussions avec une centaine de leaders en provenance de 20 pays qui ont culminé dans une déclaration unanime. Une déclaration qui affecte la compréhension fondamentale et la formation de notre pratique, son éducation et la recherche. Elle pourrait même avoir un impact sur la compréhension de notre profession de la part du public, si elle était acceptée dans le monde entier. Pour nous, ce fut un moment historique, une pure sensation de bonheur. Cette euphorie n’allait hélas pas durer. Deux semaines plus tard, nous apprenions qu’un groupe de lobbyistes américains, connu sous l’enseigne de l’IDPC (Interior Design Protection Council ), cherchait à obtenir des dons auprès de certains de nos membres afin d’aider le financement de ses efforts pour « maintenir le design d’intérieur libre. » Selon le message de sollicitation du groupe, envoyé par courriel à plusieurs personnes, « une contribution à l’IDPC est une contribution au mouvement de liberté économique; une lutte pour restaurer ce droit de gagner honnêtement sa vie». Le mandat de l’IDPC est de s’opposer à tous les titres et actes de pratique aux États-Unis. Il croit que « l’ASID souhaite simplement se protéger contre la compétition, en passant des lois protectionnistes qui ne bénéficient qu’à eux-mêmes». Une visite du site Internet de ce groupe de lobbyistes révèle une somme d’informations fausses concernant notre profession et les organismes avec lesquels nous travaillons, comme le NCIDQ (National Council for Interior Design Qualifications). À l’opposé de cette nouvelle, l’IIDA nous a informés il y a quelques jours qu’une cour d’appel de Floride avait jugé que les exigences d’une licence en design d’intérieur étaient constitutionnelles. Lors de son jugement, le juge a déclaré : « L’exigence d’une licence individuelle avance l’intérêt légitime de l’État dans la promotion de la santé et de la sécurité des occupants des bâtiments. » Cela est une victoire importante pour la profession. Nous félicitons ceux et celles impliqués dans cette lutte et dans sa réussite. Nous devons redoubler nos efforts pour s’assurer que le public comprenne la profession du design d’intérieur. Au moment où vous lirez cet article, le conseil d’administration des DIC se sera réuni dans le but de développer un plan stratégique de trois ans avec cet objectif en tête. Imaginez 18 membres du conseil qui débutent la conversation avec « Et si? », suivi de discussions profondes et d’un plan d’action pour obtenir des résultats positifs pour notre profession. n D a v i d H a nson Susan Wiggins P re s i d e n t/ Président Executive Director/ Directrice La déclaration de l’IFI DFIE établit les fondations essentielles et ses avancées pour le design d’intérieur et d’architecture à travers le monde. Les idées présentées dans la déclaration fournissent des objectifs clairs. Elles conditionnent la compréhension fondamentale et la formation de notre pratique, l’éducation et la recherche, ainsi que les résultats nécessaires pour notre environnement bâti dans le soutien de l’humanité, de la société et de la culture. Vous pouvez lire la déclaration au complet, sur Internet, à l’adresse suivante : http://ifiworld.org/presidents_update/#Homepage. www.idcanada.org volume 2, 2011 n dimensions 5
False Econo Think cutting your fees during an economic downturn is a smart business move? Think again. Vous croyez que réduire les tarifs lors de turbulences économiques est une bonne idée en affaires? Détrompez-vous. By Leslie C. Smith W A ith any luck, we’ve turned the corner and the vec un peu de chance, la grande récession que nous Great Recession is fast receding in our rear-view venons de traverser disparaîtra progressivement de mirror. But before waving a final goodbye, let’s votre champ de vision. Toutefois, avant de lui faire vos take stock of lessons learned—especially as they apply to derniers adieux, revoyons de plus près les leçons apprises, the idea that a competitive marketplace demands surtout lorsqu’elles s’appliquent à cette notion répandue que cut-throat rate reductions. les demandes d’un marché compétitif impliquent des “In the local market, everybody’s really hungry and réductions de tarifs à couper le souffle. cutting fees like crazy,” said David Thom in an article Dans un article publié dans l’édition du mois de janvier published in January’s issue of bcbusinessonline. The de bcbusinessonline, David Thom affirme que « sur le marché renowned architect and managing director of IBI local, tout le monde a faim et on coupe les tarifs comme des Group in Vancouver deemed this “a foolish move.” He fous. » L’architecte reconnu et directeur de IBI Group, à suggests, for example, if an interior designer were to Vancouver, voit cette attitude comme une « action insen- lower his or her rate by 10 per cent, the client might sée. » Il suggère, par exemple, que si un designer d’intérieur end up saving as little as half of one per cent of the doit baisser ses prix de 10 %, le client épargnera moins de 0, project’s total cost. Would such a tiny saving represent 5 % de la totalité des coûts pour le projet. Une épargne aussi any real value to a client? négligeable représente-t-elle une valeur certaine pour un That doesn’t mean, however, that even major firms client? such as IBI won’t scout around for the most cost-efficient Par ailleurs, cela ne veut pas dire que des firmes impor- way of doing business or are unwilling to seek out tantes comme IBI ne chercheront pas à trouver les manières cost-effective measures to counterbalance tighter times. les plus économiques de faire des affaires, ou qu’elles ne “It’s not a case of ‘our standard rate is X, take it or leave seront pas enclines à envisager des mesures plus radicales 6 dimensions n volume 2, 2011 www.idcanada.org
nomy it.’ Business isn’t like that,” says Willem Berends, senior project manager at IBI Group’s Toronto office. “We pour contrebalancer les temps plus difficiles. « Il n’est pas question de dire --- Nos standards sont les suivants, c’est à prendre ou à laisser !» Willem Berends, directeur de projets dans les bureaux torontois de la firme IBI Group, dit que « les affaires ne sont pas comme cela. Nous devons être flexibles, regarder le travail et ajuster nos tarifs en conséquence. » Son associée Milena Milicevic est aussi critique devant les plaintes habituelles de ceux qui offrent les have to be flexible, look at the job, and set our fees services les plus créatifs, ici comme ailleurs, et disent accordingly.” que les clients « nous voient comme une commodité, Associate Milena Milicevic interjects the familiar comme une autre partie du casse-tête plutôt que lament of creative service providers everywhere, saying comme une entité qui donne de la valeur au processus. that clients often “see us as a commodity…just another Lorsque qu’il s’agit d’une commodité, les gens piece of the puzzle rather than bringing value to the magasinent pour le meilleur prix. » process. If you’re a commodity, people shop around for L’éducation, du côté des créateurs et des clients, the best price.” semble essentielle pour éviter une telle impasse. Il y a Education, on both the client and creative side, deux ans, un autre associé senior, Erik Hepner, a appears key to avoiding this particular pitfall. “About déclaré : « ARIDO (Association of Registered Interior four years ago,” senior associate Erik Hepner says, Designers of Ontario) a produit une liste des types de “ARIDO (Association of Registered Interior Designers services composée d’environ une centaine de tâches of Ontario) produced a typical scope-of-services différentes, dans le but d’aider les clients à bien définir checklist of about 100 different tasks making up a leurs projets pour une DDP. Il s’agit d’un document typical project, with the goal of helping clients define extraordinaire qui n’est pas beaucoup utilisé. » a project for an RFP. It’s a great document but it just Hepner trouve ce genre de chose déplorable puisque isn’t used that much.” les soumissions s’inspirent de la complexité à la base This, he feels, is a pity, because bids are based on the d’un projet. Des spécifications mal définies et une stated complexity of a project. Ill-defined specifications compréhension floue de ce que les projets impliquent and a hazy understanding of all that’s involved may peuvent donner comme résultat que des compagnies ay- result in firms of radically dissimilar capabilities and ant des capacités et des expériences diverses et opposées experience quoting on the same project. And lack of feront une soumission pour le même projet. De a focused bidding package can lead some designers to surcroît, un manque de rigueur dans les dossiers de optimistically understate their fee structure, a move soumission peut mener certains designers à sous-estimer guaranteed to end in client frustration, as extra costs leurs dispositions tarifaires. Ce genre d’attitude crop up in the course of the project. provoque le plus souvent des conflits et les clients en Then there is the optics to consider. Does reducing ressortent frustrés, surtout lorsque des coûts supplé- your fee make you look competitive or merely cut-rate? mentaires s’imposent durant la réalisation du projet. A phone survey of some of Canada’s best-known Et un autre facteur doit être considéré. Est-ce que la design firms agrees the latter outcome is more likely. Lyn réduction de vos tarifs vous rend plus compétitif ou Van Tassel, Associate at TOSS Solutions, Saint John, says simplement un agent éxécutant? “We believe in the value of our service. In our experience Un sondage par téléphone auprès des firmes de clients are more focused on results for an appropriate fee design les plus connues au Canada nous informe que ce rather than a low fee.” dernier est le plus probable. Lyn Van Tassel, une Neal Sims, director of finance at Vancouver’s Smart associée de la firme TOSS Solutions, à Saint John, Design Group, says it helps in tough times to both affirme : « Nous croyons à la valeur de notre service. diversify and have a niche in which you’ve built a Selon notre expérience, les clients sont plus intéressés strong reputation. As a general rule, “cost-cutters come par les résultats associés à des tarifs appropriés qu’à des across as too desperate, and they put themselves in a tarifs économiques. » position to underperform. Underperformance can be Neal Sims, directeur des finances chez la firme Smart more damaging to your business than missing out on a Design Group de Vancouver, pense que « cela aide, dans les few contracts.” périodes difficiles, de diversifier et d’avoir une créneau pour You are also doing yourself no favours if your goal is se faire une forte réputation. De manière générale, les gens repeat business, says Kara MacGregor, principal at MAC qui coupent leurs tarifs ont l’air désespérés. Ils se placent Interior Design, Halifax. “You’ve penned yourself in a souvent dans une position de performance minimum. La corner and it becomes really challenging. The next time faible performance peut nuire à votre entreprise plus que you do a job with that client, you’re going to have to find d’être obligé de renoncer à quelques contrats. » www.idcanada.org volume 2, 2011 n dimensions 7
a way to bring more value to the project if you want a «Vous ne vous faites aucune faveur si votre but est de higher fee.” faire les mêmes affaires à répétition, dit Kara Mac- With respect to commoditization, Joe Pettipas, senior Gregor, présidente de la firme MAC Interior Design, à vice president at HOK, Calgary, comments, “Professional Halifax. Vous vous êtes placés dans un carcan et cela services are not like erasers. Strategic thinking, knowl- devient un défi. La prochaine fois que vous accepterez un edge, creativity—we bring a lot of value to the table on contrat avec un client, vous devrez trouver une manière de each project. Whereas once you figure out how to make donner plus de valeur au projet si vous désirez une ré- an eraser, you can make a billion of them, all the same.” munération plus élevée.» On the question of cutting rates in difficult times, En ce qui concerne la réification, Joe Pettipas, Pettipas says, “Our approach has always been to ensure vice-président chez HOK, à Calgary, insiste sur le fait that we get paid appropriate to the value the client is que « les services professionnels ne sont pas des gommes seeking. Have we dropped our fees? No. That’s a false à effacer. Qu’il s’agisse de la réflexion stratégique, du economy. You pay peanuts, you get monkeys. I’d rather savoir ou de la créativité, nous apportons beaucoup de have two appropriately paid-for projects than 10 I’m valeur à chacun des projets, tandis qu’une fois que vous losing money on. You don’t make it up in volume.” êtes parvenu à faire une gomme à effacer, vous pouvez Colleagues who drop their prices to compete must be en faire des millions, toutes identiques.» clear with the client about the lesser product they’re Sur la question de la réduction des tarifs lors des supplying. Otherwise, “that eventually catches up with périodes difficiles, Pettipas est clair : « Notre approche a you. No matter how good a spin-doctor you are, if you toujours été de nous assurer assurer d’être payé propor- can’t provide what the client is expecting, you do tionnellement à la valeur recherchée par le client. yourself, your client, and your industry a disservice.” Avons-nous baissé nos tarifs ? Non. Cela est une A somewhat unexpected, last word on the subject économie de bouts de chandelles. Le produit final comes from Atlanta-based Dave Burstein, vice president correspond à ce que vous payez. Je préfère avoir deux for the architecture/engineering support firm PSMJ projets rondement financés qu’une dizaine de contrats Resources. “In January, we surveyed firms that had raised où je perds de l’argent. La quantité ne fait pas le poids. » fees during the recession. We found that 86 per cent of Les collègues qui baissent leurs tarifs pour devenir them had no observable loss of business. Of the 14 per compétitifs doivent être clairs avec le client au sujet des cent that did, none observed more than a 10 per cent produits de moins bonne qualité qu’ils utilisent. reduction in revenues. What this really says is fees in the Autrement dit, « ce genre d’attitude vous rattrape A&E and interior design industry are much more rapidement. Cela ne fait aucune différence que vous inelastic than most people think. Pricing doesn’t have soyez un bon magicien, si vous ne livrez pas ce que le that much of an impact on sales.” client espère, vous nuisez à votre client, à votre industrie So, is cutting fees during tough economic times a et à vous-même. » smart move? The collective wisdom says no. And while Les derniers mots, et les plus surprenants, sur le sujet the question might seem somewhat academic now, given sont bien ceux de Dave Burstein, vice-président de la the way the industry is rebounding across Canada, it firme de soutien en architecture et en ingénierie PSMJ would be wise to keep this in mind the next time we’re Resources, basée à Atlanta. « En janvier, nous avons fait faced with a bear market. n des sondages auprès de firmes qui ont augmenté leurs tarifs durant la récession. Nous avons découvert que 86 % de celles-ci n’avaient eu aucune perte dans leurs chiffres d’affaires. Parmi les 14% des firmes qui disent avoir eu des pertes, aucune n’a eu plus de 10% de réduction de “Have we dropped revenus. Cela veut dire qu’en réalité, les tarifs dans les industries de l’architecture, de l’ingénierie et du design our fees? No. That’s a d’intérieur sont plus figés que la plupart des gens pourraient le croire. Les prix n’ont pas beaucoup false economy,” says d’impact sur les ventes. » Joe Pettipas. Alors, est–ce que la réduction des tarifs lors de crises économiques est une option à envisager? La sagesse collective croit que non. Et même si cette question peut nous paraître « académique », étant donné la manière «Avons-nous baissé nos prix? dont l’industrie refait surface à travers le pays, il serait Non. Cela est une économie avisé de nous en souvenir la prochaine fois que nous ferons face à un marché en baisse. n de bouts de chandelles», dit Joe Pettipas. 8 dimensions n volume 2, 2011 www.idcanada.org
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On your behalf… When was the last time you were asked to complete a survey? Perhaps it was when you logged in to your banking website, or opened an email from that online dating site you subscribe to. Perhaps you answered your phone one day and had a polling agency ask your opinion about the state of politics in the country. Maybe the pollster was seeking a simple “Yes” or “No” response to a single question; maybe you were required to give more detailed responses to a series of questions, providing a snapshot of your experience as a citizen, consumer, or member of a select group. We’ve all undoubtedly been called upon to complete a survey. And depending on several factors, including the time we have and the subject of the survey, we’ve likely complied with the request. Some surveys obviously impact our lives more significantly than others. A survey that provides statistical information about our profession can be very useful. A salary survey, for example, can help a business owner estimate the costs of running her business, or it can show a designer who is seeking employment what the market will pay for her skills. Similarly, demographic surveys provide important statistical information about project numbers and dollar values that can help governments and industry clients with decision making. From time to time we survey you, our members, to help identify your interests and needs, and to enable us to move forward in our role as advocate for the interior design profession in Canada. A member survey recently conducted by Studio Pinpoint was very informative. You can see the results via video on IDC’s website at www.idcanada.org. A salary survey of interior designers, architects and landscape architects, conducted by Research Dimensions in December 2010, is now available for purchase. Please contact Research Dimensions’ Toronto office at 416-486-6161 or email info@researchdimensions.com for information on how to obtain your copy. We thank those who participated in these and other industry surveys, and encourage everyone to do so in the future. Your participation in surveys about the interior design profession is critically important. It’s the only way we can obtain reliable data about the profession in Canada that will benefit you and your colleagues. Please take the time to respond whenever one comes knocking. n In the near future, Advocacy is one of the leading mandates of IDC. Our goal is to ensure that Business Information Group, interior design practitioners are understood, utilized appropriately, and not restricted in any way from carrying on business activities. You can continue to publisher of this magazine, will be conducting a monitor recent activities through the Association website at www.idcanada.org. demographic survey of interior designers in Canada. Your input is important and valued. Need us to act on your behalf? Let us know. We’re here to help. Please take the time to complete this survey. 10 dimensions n volume 2, 2011 www.idcanada.org
En votre nom… Vous souvenez-vous de la dernière fois où l’on vous a demandé de répondre à un sondage? Est-ce lorsque vous avez regardé le site Internet de votre institution financière ou lorsque vous avez ouvert les courriels d’un site de rencontres que vous fréquentez occasionnellement? Peut-être l’autre jour, lorsque vous avez répondu au téléphone et qu’une agence de sondage intéressée par le scrutin a sollicité votre opinion sur la situation politique au pays? Peut-être que le sondeur cherchait seulement la simple réponse «oui» ou «non», ou peut-être deviez-vous fournir des réponses plus détaillées à une série de questions cherchant à dresser un portrait de votre expérience de citoyen, de consommateur ou de membre d’un groupe particulier d’élite? Nous avons tous répondu à un sondage à un moment donné. Selon les facteurs, le temps disponible et le type de sondage, nous avons fait l’exercice sans broncher. Certains sondages ont un impact plus significatif sur notre vie que d’autres. Un sondage qui fournit de l’information statistique au sujet de notre profession peut aider, par exemple, une propriétaire d’entreprise à évaluer les coûts de ses opérations. Il peut aussi renseigner une designer qui cherche de l’emploi sur les salaires associés à son expertise. Dans la même veine, les sondages démographiques fournissent de l’information importante au sujet du nombre de projets et de la valeur monétaire qui peut aider les gouvernements et les clients de l’industrie à prendre des décisions. Nous faisons à l’occasion des sondages auprès de vous, nos membres, pour mieux connaître vos intérêts et vos besoins et pour nous permettre d’avancer dans notre rôle de promotion de la profession du design d’intérieur au Canada. Un sondage récemment complété par Studio Pinpoint s’est avéré très informatif. Vous pouvez voir les résultats via une vidéo sur le site Internet des DIC à www.idcanada.org. Un sondage à propos des salaires des designers d’intérieur, des architectes et des architectes paysagistes, conçu par Research Dimensions, en décembre 2010, est maintenant en vente. Veuillez contacter le bureau de Research Dimensions, à Toronto, en composant le 416 486-6161 ou en écrivant un courriel à info@researchdimensions.com pour savoir comment obtenir votre copie. Nous tenons à remercier ceux et celles qui ont participé à ces sondages ou à d’autres sondages de l’industrie. Nous vous encourageons à le faire dans le futur. Votre participation au sondage sur la profession du design d’intérieur est très importante. C’est la seule manière de colliger l’information la plus valable au sujet de la profession au Canada. Cette information sera avantageuse pour vous et vos collègues. Veuillez prendre le temps de répondre lorsqu’on frappe à votre porte. n La promotion est l’un des mandats primordiaux des DIC. Notre but est de Dans un futur rapproché, l’entreprise nous assurer que les praticiens du design d’intérieur sont compris, Business Information Group, qui publie ce magazine, employés adéquatement et sans restriction dans leurs activités d’affaires. fera un sondage démographique auprès des designers Vous pouvez consulter nos réalisations les plus récentes grâce au site d’intérieur du Canada. Votre contribution est Internet de l’association à www.idcanada.org. importante et sera appréciée. Besoin de nous pour faire de la promotion en votre nom? Veuillez prendre le temps de bien compléter ce sondage. Faites-le-nous savoir. Nous sommes là pour vous aider. www.idcanada.org volume 2, 2011 n dimensions 11
New New Curriculum, Requirements Important changes are on the horizon for the interior design profession in Canada Des changements importants pour la profession de designer d’intérieur au Canada sont à prévoir B y Pe n n y To m l i n T L he interior design community in Canada has a communauté du design d’intérieur au Canada been working for some time to standardize travaille depuis longtemps à la standardisation des qualifications for its professionals across the country. qualifications applicables pour ses professionnels à A combination of internal and external factors has travers le pays. Une combinaison de facteurs internes et provided the impetus for this, which primarily involves a externes a fourni les conditions idéales pour ce faire. En change to educational requirements. The desire within the premier lieu, la standardisation implique un changement profession in Canada to speak with one voice, and the des exigences en matière d’éducation. Ensuite, le désir de resulting restructuring of IDC, was undoubtedly a parler d’une seule voix à l’intérieur de la profession au pays contributing factor in the move toward standardization. et la restructuration des DIC ont certainement été des Two other factors have contributed significantly as well, facteurs déterminants vers cette standardisation. Deux namely changing requirements of the Council for Interior autres facteurs ont aussi joué des rôles considérables, soit Design Accreditation (CIDA) and a 2009 amendment les changements des exigences requises par la CIDA to Canada’s Agreement on Internal Trade (AIT). (Council for Interior Design Accreditation) et la modifica- The AIT is intended to make it easier for people, tion de l’Accord sur le commerce intérieur (ACI). investments and services to move across Canada. The L’ACI a l’intention de rendre les choses plus faciles federal, provincial and territorial governments signed the pour les gens, d’une part, les investissements et les services, original document in 1995. The same parties signed an d’autre part, dans leurs déplacements à travers le pays. Les amended agreement in 2009. Chapter 7 of the amended gouvernements provinciaux, locaux et territoriaux ont AIT speaks to labour mobility and states that any qualified signé le document original en 1995. Les mêmes parties worker in an occupation in one province or territory must impliquées ont entériné les modifications en 2009. Le be granted access to similar employment opportunities in chapitre 7 de l’Accord du commerce intérieur, tel que any other Canadian jurisdiction. Barriers to labour modifié, donne des précisions sur la mobilité du travail et mobility have traditionally existed within the interior stipule que tous les travailleurs qualifiés et employés dans design profession and others, as individual provinces set une province ou un territoire doivent obtenir la même their own licensing requirements. The AIT requires accessibilité d’emploi et les mêmes opportunités dans professional regulatory bodies to reach agreement that l’ensemble des juridictions canadiennes. Les frontières à allows transfer of qualifications across all jurisdictions. cette mobilité du travail ont traditionnellement existé dans As the work of many interior designers becomes more la profession du design d’intérieur et dans d’autres national in scope, or as more individuals seek to move professions, puisque chacune des provinces a mis sur pied between provinces, the importance of this agreement is ses exigences légales. L’ACI demande aux diverses entités self-evident. professionnelles réglementaires de s’entendre afin de In addition to meeting the requirements of the AIT, pouvoir transférer les qualifications dans toutes les the profession must meet changing requirements of CIDA. juridictions. Considérant que le travail de plusieurs When the council declared that, effective 2010, a baccalau- designers d’intérieur est d’envergure nationale et que de reate was to be the minimum requirement for all accredited plus en plus d’individus souhaitent se déplacer d’une programs, the provincial regulatory bodies in Canada and province à l’autre, l’importance de cet accord est une IDC came together to determine the path to compliance. évidence. The result of both factors was an interprovincial agreement En plus de devoir satisfaire les exigences de l’ACI, la on education, experience and examination requirements. profession doit se soumettre aux modifications des The agreement stipulates that a baccalaureate degree (four exigences du CIDA. Lorsque le conseil a déclaré qu’à partir years) will be the minimum requirement for interior design de 2010, le baccalauréat devrait constituer l’exigence graduates effective in 2015, and that effective in 2017, the minimum requise pour tous les programmes accrédités, les degree must be accredited by the CIDA. entités réglementaires provinciales au Canada et les DIC se Andrew Furman, assistant professor at the School of sont réunis pour déterminer la marche à suivre pour s’y Interior Design at Ryerson University, sees the changing conformer. Le résultat de ces deux facteurs fut un accord educational requirements as “a natural evolution of the interprovincial sur l’éducation, sur les expériences et les profession.” He says, “All professions begin with craftsmen exigences en ce qui concerne les examens. L’accord stipule 12 dimensions n volume 2, 2011 www.idcanada.org
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