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THE AIRPORT OPERATOR THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION UK AIRPORTS HAVE AMBITIOUS VISION to achieve net zero. Features LONDON CITY AIRPORT HOW BIRMINGHAM AIRPORT chief optimistic about helped thousands of evacuees economic recovery from Afghanistan to the UK SMART AIRPORTS NEWCASTLE AIRPORT How innovative solutions are describes how it will achieve AUTUMN 2021 shaping the future of airports net zero by 2035
2 THE AOA IS PLEASED TO WORK WITH ITS CORPORATE PARTNERS, GOLD AND SILVER MEMBERS Corporate Partners Gold Members Silver Members WWW.AOA.ORG.UK
3 KAREN DEE Introduction to The Airport Operator THE AIRPORT Welcome to of the UK. OPERATOR THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION this edition of Looking ahead, we are keen that the Government should work with us on The Airport the policies and financial mechanisms that should be put into place to AIRPORT OPERATORS ASSOCIATION Operator, help the aviation industry drive its own recovery and to deliver on the The Baroness Ruby McGregor-Smith CBE which is being Government’s objectives on improving connectivity, levelling up, securing Chair published to global Britain and bringing forward Karen Dee the build back better sustainability Chief Executive coincide with our annual agenda. Henk van Klaveren conference on the theme “Back I have been struck, pleased and Head of Public Affairs & PR genuinely impressed by how clear to the Future”. airports are about their commitment Christopher Snelling to that agenda, even under what Policy Director This year’s conference title reflects our have been extremely difficult hope that UK airports can now start Rupinder Pamme circumstances. Our forthcoming to contemplate a future which might Policy Manager report on aviation decarbonisation be more like the normality that we will demonstrate that UK airports Patricia Page lost so suddenly in the spring of 2020. are implementing an innovative and Executive Assistant Last month the aviation industry was wide range of measures as their relieved to finally see the Government & Office Manager contribution to emission reduction. announcing some significant easing Richard Atkin There is a very clear role for of international travel restrictions. We Government to set a framework, to Finance Executive hope that will make a real difference to lead and to invest to help bring that consumer confidence and encourage Tania Roca agenda forward and to turn it into a people to bring forward their Regulation & Partnerships Director reality. With a bit of pump-priming to bookings. That in turn should have a get sustainable aviation fuels going, positive impact on our airlines as we for example, the UK could really move into the more difficult winter AIRPORT OPERATORS ASSOCIATION become a leader in the field. period. 3 Birdcage Walk I am really looking forward to London SW1H 9JJ Even so, we have told Government discussing these themes of zero United Kingdom that this doesn’t count as “job done” emissions and powering the recovery for our industry. We see this very T: +44 (0)20 7799 3171 at this year’s AOA conference. It will much as just getting to a point of E: info@aoa.org.uk again be an online event, but I very restart, but it is not yet recovery. We W: www.aoa.org.uk much hope that over the coming have emphasised to Government that months we can get back to a more they still need to produce a trajectory normal AOA programme, including back towards zero restriction travel face-to-face meetings with our Michael Burrell when the pandemic circumstances members. allow. That should be the aim. We Editor shouldn’t just accept that we will Meanwhile I hope that you will enjoy forever have restrictions. As soon the conference and find much of as they are no longer needed, they interest in this issue of our magazine. should be removed. It includes reflections on the last 18 THE AIRPORT OPERATOR months and on sustainability from MAGAZINE IS PRODUCED BY For now, we are still in a place where the leaders of Birmingham, Bristol, UK restrictions are more onerous London City and Newcastle airports. than they are across the EU and all There is also a view from a General the data shows that these additional Aviation airport, as well as some restrictions have not delivered any Shimon Speigel forward-looking articles from some benefit in health. We see figures that Creative Director of the leaders of the companies that suggest that EU passenger numbers support and supply our industry, led Natalia Lacerda are 60 to 70% of 2019 levels, while we by our Corporate Partners, Intel and Graphic Designer are still in the 20s and 30s – in some cases lower. We haven’t had a good Thales. GENIUM explanation for the extra restrictions 114 Cricklewood Lane and we have also struggled to bring Karen Dee, Chief Executive London, NW2 2DP all four nations of the UK together so that the rules are the same across the T: +44 (0)20 7089 2622 country. The nature of aviation means E: hello@geniumcreative.com that it makes no sense at all to impose different regulations in different parts W: www.geniumcreative.com
5 CITY AIRPORT CHIEF OPTIMISTIC ABOUT RECOVERY – INCLUDING IN BUSINESS TRAVEL London City Airport CEO, Robert Sinclair, has told The Airport Operator that he is more optimistic about the airport’s recovery than at any time in the last 18 months. THE AIRPORT OPERATOR AUTUMN 2021
6 more fuel-efficient aircraft, were been unjustified by evidence. He completed in 2020. urged the Government to move H e expressed an absolute further to an EU-style regime with Today, Sinclair’s optimism for conviction that as people start no testing requirements at all for the the future is based partly on the to return to their offices there fully vaccinated, except for those Government’s decision to simplify its will also be a rebound in the business travelling from red-list countries. international travel rules and partly travel which has given the airport its on the growing pace of the airport’s unique profile. Before the pandemic hit, London recovery over recent weeks. With City Airport had been celebrating its the highest proportion of domestic Asked about Government help for 2019 achievement of reaching the passenger volumes of any London UK airports, Sinclair said that the milestone of 5 million passengers airport, routes to Belfast, Edinburgh most important thing that the UK a year and had been confident and Glasgow have performed well Government could do would be to that growth would continue in and the July/August period also develop a roadmap for the return of 2020. Instead, the airport closed to saw some recovery in travel to restriction-free international travel commercial passengers completely for all in the months ahead to enable for three months in spring 2020 airports to trade their way back to profitability. He welcomed the and saw an 82% decline in annual passenger numbers compared to “The most important Government’s decision to ease travel 2019. Due to the delayed restart thing that the UK restrictions from this month and said to international travel this summer, the replacement of the traffic light Sinclair expects that the 2021 Government could do system “with a simpler and more risk- based approach based on the health numbers will be even less. would be to develop a status of passengers is a confidence Meanwhile, the number of full- roadmap for the return boost for London City and our time equivalent employees at the airlines heading into the autumn”. airport has been reduced by over of restriction-free Like many other airport and airline 40%. The airport’s ambitious £500 million development programme has international travel for chief executives, he had been critical been put on hold until a sustained all in the months ahead about the effect of the Government’s recovery is in place, though key constantly changing traffic light airside infrastructure improvements, to enable airports to system for international travel which, he said, had been hugely damaging including a full-length parallel taxiway and eight new stands trade their way back to to passenger confidence and had capable of handling larger and profitability”. WWW.AOA.ORG.UK
7 traditional Mediterranean summer leisure destinations. Looking ahead the airport’s focus is increasingly on prospects for the resumption of international business travel, with the popular KLM route to Amsterdam already restored, Lufthansa restarting its flights to Frankfurt, SWISS returning on Zurich and British Airways restarting services to Amsterdam, Dublin, Geneva and Rotterdam. Sinclair said he did not agree with those who have predicted the end of business travel, citing survey evidence from business Robert Sinclair, CEO, London City Airport leaders, the views of corporate clients and forward bookings. He acknowledged that business travel would be slower to resume than leisure and travel to visit friends and part of our longer-term ambitions”. are working, as part of a consortium, relatives and he also believes that in to explore the feasibility of electric future many businesses will operate Sinclair and his colleagues believe vertical take-off and landing (EVTOL) a hybrid model that will continue to that the airport is “the perfect test aircraft, or “air taxis”, to operate in include virtual meetings. However, bed for sustainable flights into the London with Sinclair anticipating that he said he was convinced that travel next decade and beyond”, thanks trials could begin “within a matter of for client meetings, internal strategy to its central urban location, its years”. meetings and conferences will dependence on short-haul flights and rebound and will be seen as vital for London’s innovation track record. Meanwhile, in September London businesses to thrive. It is already involved in several City Airport celebrated the arrival of experimental projects, including a new aircraft that is emblematic of A key focus for London City Airport a government-sponsored project its hopes for more sustainable flying, in the future, as it has been for nearly to look at the supply and use of for the recovery of business aviation a decade, will be the role that it plays hydrogen at the airport as a power and for potential new routes in the in sustainable aviation, both in terms source and a project with Heathrow, future. Embraer said that thanks to of its own ground infrastructure and Rolls Royce and others to facilitate a reduction of almost 20% in fuel the contribution that it could make domestic electric aviation. consumption and a noise footprint to sustainable flights. A strategy 63% smaller than previous generation in place since 2013 has halved the A key sustainability partner for aircraft, the E190-E2 would deliver airport’s own carbon footprint, London City Airport is Embraer, not only significant reductions in thanks partly to the use of low the global aerospace company emissions but also a much quieter energy lighting and heating, sourcing headquartered in Brazil which experience for local residents. electricity from renewable sources accounts for nearly 90% of all and the introduction of on-site solar movements at the airport. The two The airport described the SWISS energy. flight operated by Helvetic Airways from Zurich as “a significant The airport is also proud of its status milestone”, demonstrating its as the UK airport that has the highest The airport is also proud collaboration with manufacturers proportion of passengers (nearly of its status as the UK and airlines to introduce more low- 70%) coming to the airport by public emission, low-noise aircraft to the and sustainable transport modes, airport that has the airport as well as re-establishing thanks largely to the Docklands Light Railway. “Very frustratingly”, Sinclair highest proportion of a vital business connection. The E190-E2 could almost double notes, London’s new east-west rail passengers (nearly 70%) the available range from London line, the Elizabeth Line, will pass only 150 metres away from City Airport’s coming to the airport by City Airport to more than 4,000 kilometres, bringing destinations terminal building without stopping. public and sustainable such as Casablanca, Istanbul and He says that building a station on the Moscow within reach for the first line to serve the airport is “absolutely transport modes. time. THE AIRPORT OPERATOR AUTUMN 2021
8 AOA CHAIR SAYS GOVERNMENT MUST WORK WITH THE AVIATION SECTOR TO SPEED THE RECOVERY When I became AOA Chair in 2019, I could not have imagined the crisis that would engulf our sector due to the COVID-19 pandemic. Through this unimaginably difficult time, airports have showed resilience and fortitude to keep going even with the lack of a specific financial package and the continual chopping and changing of rules concerning international travel. A As we now hold this irports have dealt with this that we can look forward. This is very unprecedented challenge much an opportunity to turn these by taking steps to safeguard awful 19 months towards rejuvenation second virtual AOA operations, their financial future and re-growth for the sector. and staff, although given the scale Annual Conference, of the pandemic’s impact, airports have also had to make difficult This will only be possible through Government working together I am hoping that we decisions around redundancies. Even with the sector. The Government’s can look forward. This is very much amidst the crisis, airports continued economic plans must and will need to provide lifeline services to the to include aviation for our mutual Highlands & Islands communities and the UK Crown Dependencies success. For example, it is vital that international trade opens up as this an opportunity to and freight services to ensure vital provides opportunities for bringing turn these awful supplies (including medical supplies) arrived in the UK. investment to the UK. Aviation plays its role in that, while also 19 months towards As we now hold this second virtual benefiting from the travel and freight movements that are necessary for rejuvenation and re- AOA Annual Conference, I am hoping trade. The reverse is also true: a slow growth for the sector. WWW.AOA.ORG.UK
9 “Through the Sustainable Aviation coalition, UK aviation has committed to net zero by 2050 – a world first for a national aviation industry”. recovery of connectivity generally and business-focused destinations in particular will have a significant negative impact on employment and the economy, including the aviation sector. Furthermore, the Government’s agenda on levelling-up will require aviation. It has already been hampered as English regions outside London and the South-East along with the devolved nations have seen a disproportionate reduction in capacity (especially on long-haul routes) during 2020. It is in the interest of the UK and devolved governments’ own ambitions that aviation recovery is actively encouraged and supported. As an industry that is vital to the UK’s future prosperity, given our role in connecting the UK to Baroness McGregor-Smith global trading and investment CBE – Chair, Airport opportunities that bring growth to Operators Association regions across the UK, it is aviation that provides an investment in the UK’s future. Airports are committed to playing their part in implementing this. around airports. Most of these would our audience and hope that we will normally be (part-)funded by airports leave inspired and ready to rise up Finally, the UK aviation industry is a and the wider aviation industry. from the depths of the pandemic. global leader in sustainable aviation. However, the COVID-19 pandemic Through the Sustainable Aviation will result in lower levels of capital Baroness Ruby McGregor-Smith coalition, UK aviation has committed investment. This should not lead to CBE is Chair of the Airport to net zero by 2050 – a world first a hiatus in the industry’s steps to Operators Association. for a national aviation industry. Now reduce its environmental impact – should be an opportunity to build these cannot be lost years. back better, returning hopefully to 2019 passenger levels but not 2019 These, and other topics, will be carbon emissions and noise impacts. discussed at the AOA Annual There are further opportunities Conference. I look forward to hearing to build back sustainably in and the contributions of our speakers and THE AIRPORT OPERATOR AUTUMN 2021
10 GENERAL AVIATION AIRPORT ON TRACK FOR DUAL USE WITH VEHICLE TESTING CENTRE A Nottinghamshire General Aviation airport is likely to become the new home of a vehicle testing centre next year, with the runway to be used both for flying and car safety testing. G “During the first amston Airport, near Retford, Thatcham Research will strengthen is on course to be acquired by Gamston Airport’s position, both Thatcham Research later this year, with vehicle testing operations strategically and technologically”. lockdown, when expected to start in spring 2022 Thatcham Research, the motor private flying and alongside the airport’s existing flying operations. insurers’ research centre, said the proposed development would “allow flight training were Airport Manager, Evangalene us to increase the already significant contribution we make to vehicle and both severely restricted, McLeod, told The Airport Operator road safety and secure a sustainable aircraft movements that she was “excited about the future for aviation. Our investment opportunity” and believed that it will create a dual-purpose facility that and fuel sales fell by would “take Gamston from strength to strength”. She was “optimistic that North Nottinghamshire can be proud of, and it will also secure a future around 80%”. WWW.AOA.ORG.UK
11 Gamston which allowed McLeod to bring back all the members of the team who had been furloughed. “The staff were very keen to come back” she said. “Everybody who works here at Gamston does so because they are passionate about aviation and were pleased to see the sector pick up again. The turning point was the return of flight training. As soon training could resume, we knew the Evangalene McLeod, airfield would become busy again Airport Manager, which is when we brought our full Gamston Airport team back into work”. The part of the business that has been slowest to recover has been recreational private flying, with half of the hangars at Gamston being occupied by privately-owned aircraft. McLeod speculates that the slow recovery of this sector is partly a reflection of some individuals facing pandemic-related financial difficulties but mainly because of the current high cost of Avgas100LL – the type of aviation fuel used in small piston engine powered aircraft by the General Aviation community. She hopes that as the price of Avgas100LL stabilises post- whereby aviation will continue to She said that the airport had been pandemic, recreational flyers will have a home at the site”. fortunate that it is convenient for return. the emergency services and military Gamston Airport, originally built training aircraft. “It meant that we In conversation with her, it becomes as a Royal Air Force aerodrome could stay open. We remained busy very apparent that McLeod, still just during the Second World War, because everywhere else was forced 28, loves the atmosphere of a General describes itself as “the friendliest to close. Myself and the staff felt it Aviation aerodrome. She studied and most flexible General Aviation was critical to continue. We are here Mechanical Engineering at Sheffield facility in the UK”. It has had a to provide a service and none of Hallam University, where she was challenging 18 months during the those obligations disappeared”. the Female UK undergraduate Covid-19 pandemic but decided at mechanical engineering student with the outset to stay open throughout. Charter flights and other overseas the highest mark in their final year commercial activity began to recover of study. From there she went to McLeod said that during the first from the spring of this year as the FTSE 100 aerospace company, lockdown, when private flying and restrictions on foreign travel started Meggitt, joining their global graduate flight training were both severely to be lifted, but McLeod said the big engineering programme, and then on restricted, aircraft movements and surprise had been a boom in flight to Gamston early in 2020. fuel sales fell by around 80%. In training. She attributes that to a normal times the airport is busy variety of factors, including pent-up Explaining the move, she said: “I was with training flights every day, so demand from people who had been pursuing a job somewhere which had at the beginning of the pandemic prevented from training during the a vibrant, varied atmosphere every she said it was “quiet and strange” lockdowns as well as “an influx” from day. The sense of community here is with half of her team on furlough. commercial pilots who have returned strong, resilient and passionate. No While all the private aircraft were to flight training, having been two days are the same. Gamston grounded and the flying schools furloughed or unfortunately made has an amazing community spirit, closed, what kept the airport redundant. filled with great people who are operational were the emergency all motivated by their passion for services, other critical and military The reopening of the private flying aviation. That has surpassed all of my flights. schools was the turning point for expectations”. THE AIRPORT OPERATOR AUTUMN 2021
12 HOW THE AOA BOARD SOUGHT TO HELP ITS AIRPORT MEMBERS THROUGH THE PANDEMIC – A VIEW FROM DEPUTY CHAIR, NICK BARTON Useful and frustrating are the two contrasting words that Nick Barton reaches for as he describes the work of the AOA Board during the 18 months of the pandemic. B arton, CEO of Birmingham contact with government, appeared Airport and current Deputy “The AOA’s to be extremely limited, with 10 Chair of the Board, has mixed management Downing Street, the Treasury feelings about the Board’s work during the most challenging crisis team, led by Chief and the Department of Health all apparently more influential. that UK airports have ever faced. Executive, Karen On the positive side, he said that Dee, always had Barton said that, although the Board had been forced to switch the weekly meetings had been an up-to-date sense to virtual meetings, the frequency very useful in providing a forum for airport leaders to exchange of the airports’ of meetings (every Monday) and the unusually high attendance rates experiences as the crisis unfolded priorities”. (+90%) meant that Board meetings and in ensuring that the AOA’s had offered tangible benefits in management team, led by Chief helping airport CEOs to exchange Executive, Karen Dee, always had views and to better understand an up-to-date sense of the airports’ had been frustrating for the Board to rapidly changing events. Speaking priorities. realise that the influence on decision- personally, he said that he had making of the Department for found it “very helpful” to be able to On the negative side, he said that it Transport, the AOA’s main point of speak to other CEOs and to check WWW.AOA.ORG.UK
13 that what they were doing was for Transport had listened to said he saw no evidence that was in line with his own approach in the concerns that airports had the case, “but the net result was finding a way through “the fog of expressed, but what was much less that the trust between us and war”. clear was how far those concerns Government for some reason were appreciated by others in evaporated”. The result, he said, He also had praise for Dee and her Government who appeared to had been much less effective small team who, he said, had been have a greater influence. Another dialogue and “not the way we “steadfast and resilient” throughout challenge had been that, because should be communicating with the crisis and had shown a high health is a devolved issue, the Government at all”. level of understanding of airport problems facing airports in concerns. A larger and better Scotland, Wales and Northern On a more optimistic note, he said resourced team might have been Ireland were not always the same that the AOA Board welcomed the able to achieve even more, but, as those facing English airports, changes to the UK’s international given the financial challenges making it harder for the AOA to travel rules announced by that all airports were facing, he speak with a single voice. Transport Secretary, Grant acknowledged that the team had Shapps, in September and adopted “a balanced approach Most frustrating of all, he said, had was hopeful that they would based on the realities of life” been the moment when people “strengthen consumer confidence in Government had discontinued and allow the UK aviation industry Reflecting on the AOA’s bilateral engagement with the to finally start to recover”. representations to Government, aviation sector because they felt he said it was clear that Ministers that the sector was leaking the and officials at the Department content of discussions. Barton THE AIRPORT OPERATOR AUTUMN 2021
14 BIRMINGHAM AIRPORT CEO TELLS THE STORY OF HOW HIS AIRPORT HELPED THOUSANDS OF EVACUEES FROM AFGHANISTAN ARRIVING TO THE UK It was, recalls Birmingham Airport CEO, Nick Barton, an “Alice in Wonderland moment”. WWW.AOA.ORG.UK
15 Nick Barton, CEO, Birmingham Airport THE AIRPORT OPERATOR AUTUMN 2021
16 O n one side of the airport passengers were flying off for their summer holidays, setting off to visit friends and relatives or leaving on business trips, completely unaware that “down the rabbit hole” on the other side of the airport thousands of exhausted and anxious evacuees from Afghanistan were arriving on a series of rescue flights from Kabul Airport. Over a two-week period in the second half of August the airport remained open around the clock to provide a warm welcome to over 8,000 non-military Afghan and British nationals escaping from the chaos that had engulfed the airport at Kabul. It was a complex operation that at the time was conducted “under a cloak of secrecy”. Barton said he took the decision not to talk about it to the media in August partly because “it was not our story. We were simply welcoming them to the UK. It was their story to tell. majority of the total civilian opportunity to do something really Also, we didn’t know what state the evacuees that were brought into the worthwhile”. individuals would be in because of UK, is complete and Barton is keen the carnage that we all saw unfolding to pay tribute to the tireless efforts Looking back on the airport’s at Kabul. Finally, I didn’t want to put of the airport community and the experience of the coronavirus my team under any more pressure voluntary, charity and government pandemic over 18 months, Barton than was necessary to deal with what agencies who coordinated it. said that at the outset Birmingham was already a very difficult and trying Airport had faced a “nightmare situation”. Around 100 volunteers signed up to scenario”. In terms of passenger ensure that the needs of the arriving volume, 99% of it had disappeared, Now the complex and sensitive evacuees were met 24 hours a day yet the airport still had to maintain operation, which welcomed a and seven days a week. Together the operating capability that the airport and the voluntary sector would initially allow it to serve the provided thousands of hot meals, remaining 1% and then to support Over a two-week snacks and fruit. The volunteers set a long and slow recovery. Nearly period in the second up a prayer room and gave blankets, baby products, clothing, toiletries 300 airport jobs have been lost, with the original 860 airport staff now half of August the and first aid support to the new pared back to 587, a figure which arrivals. Barton does not anticipate will rise airport remained significantly, reflecting permanent open around the clock Barton said that the volunteers had given “incredible levels of support” steps that the airport has taken to improve efficiency. “We need to be to provide a warm for a project that had been both open” he said “about the fact that welcome to over 8,000 time-consuming and emotionally draining. It was, he said “a very the future is going to be tough. Yes, we have survived, but now we have non-military Afghan impressive team and it actually to recover”. and British nationals became a team-building event. People got really caught up with Barton himself took some comfort escaping from the chaos the idea of helping the evacuees at the outset of the pandemic from that had engulfed the against a background of 18 months of endless challenge for the airport his recollections that over 30 years the aviation sector had recovered airport at Kabul. and then here they were having the eventually from multiple crises, WWW.AOA.ORG.UK
17 including previous flu epidemics, volcanic ash, the Gulf War and financial crashes. “You name it” he We welcome plans for the phased relaxation of said “and the industry has always prevailed in the end. We will do so travel rules, which incorporates the benefits that again, even if, at this stage, we can’t vaccinations provide and will make international be certain how long it will take”. travel more affordable and straightforward His expectation is that this year Birmingham Airport’s passenger for travellers. numbers will be down to about a quarter of its pre-pandemic total of just under 13 million passengers a year – in line with the overall infection rates decline. for its new office, finally settling on performance of UK airports, but well Birmingham because of the strength below current passenger levels in the Looking ahead a few years of its talent base – a decision which rest of Europe and the United States. Barton expresses confidence that West Midlands Mayor, Andy Street The discrepancy can be explained, Birmingham Airport will eventually described as “an incredible vote Barton believes, primarily by the be able to “pick up where we left of confidence for the city and the simplicity of the EU’s vaccine pass off”, referencing growth through to region”. and the continuing strength of the 18 million passengers a year and the domestic market in the US. prospect of securing significant new Beyond the airport’s recovery destinations, including New York and from the pandemic, Barton said Asked to comment on the ever- Hong Kong. that Birmingham Airport’s biggest changing and costly UK international priority over the next decade will travel rules, Barton opts to be His optimism for the future is built on be delivering on the promise that diplomatic, merely noting dryly that a series of considerations, including it made in 2019 to achieve net zero by insisting until this month on PCR the airport’s huge catchment carbon emissions by 2033. He said tests for all arriving international area – 38 million people live within that the details of how the target passengers the Government two hours’ drive of the airport, a will be delivered are still being had introduced “a spectacularly number bigger than any other UK worked on, but no-one at the airport expensive regime which has been airport. There is also the pending is “anything other than crystal clear” funded by the travelling public”. The arrival of HS2, which will cut the that a plan will be worked out and tiny volume of genomic sequencing rail journey time from the airport to implemented and that the target carried out had come at “an central London to just 37 minutes. will be met. He said that the plan extraordinary cost”, with Barton As Barton put it: “HS2 has come will certainly include a series of estimating that over half a billion along and dramatically improved the investments in green power sources pounds had been wasted on PCR appeal of development in the region. and there will also be consideration tests that had not been sequenced It is literally on our doorstep. We of how the airport’s infrastructure for variants of concern. have got a foreign direct investment will need to change in the future to case being driven by HS2’s mere accommodate electric aircraft. That said, he responds positively existence, even though it is not to the rule changes announced in operating yet and won’t be for a September, saying: “We welcome number of years. The fact that it has plans for the phased relaxation of got diggers on the ground is driving Birmingham travel rules, which incorporates the investment already into this region”. Airport’s biggest benefits that vaccinations provide and will make international travel According to the Office of National priority over the more affordable and straightforward Statistics, no region in the UK next decade will be for travellers. Having more simplified suffered a bigger hit to its economy rules with a single red list and during the pandemic than the delivering on the cheaper testing will strengthen West Midlands, but Barton says promise that it made consumer confidence and allow the there is now a remarkable sense UK aviation industry to finally start of confidence about the region’s in 2019 to achieve to recover”. Barton said that beyond economic prospects, symbolised net zero carbon these changes he would like to see by the September opening of the complete removal of double a new Goldman Sachs office in emissions by 2033. testing for vaccinated travellers and Birmingham city centre. Goldman a continual review of the red list to considered 10 cities across the UK open more global destinations as THE AIRPORT OPERATOR AUTUMN 2021
18 PRISON TO PROTECTION? WORLD LEADER IN AIRPORT COUNTER-DRONE SOLUTIONS ORIGINATED IN A MEXICAN PRISON CELL D-Fend Solutions, the AOA’s newest Gold Member, is currently a leading provider of innovative counter-drone defences to airports around the world – but it all started in a prison cell in Mexico. F ive years ago, the company’s Before co-founding D-Fend Israeli co-founder and CEO, Solutions, Halachmi was the Zohar Halachmi, was on founder and CEO of two mobile a business trip to Mexico, in an and enterprise application start-up unrelated industry, when a prison companies and held senior positions official he was pitching to threw open in global and public corporations. a door to reveal a room full of drones, He is a graduate of both the Haifa- explaining that they had been used based Technion - Israel Institute of for drug smuggling into the prison. technology, rated the top university in both Israel and the Middle East, Zohar Halachmi, CEO, Halachmi told The Airport Operator and Tel Aviv University, Israel’s D-Fend Solutions that the visit had inspired him to largest, and was a lecturer at both. investigate the fast growth in the use of drones worldwide across business Explaining D-Fend Solutions’ rapid sectors. Eventually, he concluded growth, Halachmi said that the that there was a significant gap in the and neutralise dangerous drones, Israeli-headquartered business market for drone-defence technology while ensuring both passenger safety benefits from Israel’s reputation for that would enable airports to identify and business continuity. innovation and its cluster of highly WWW.AOA.ORG.UK
19 creative technologists as well as the company’s commitment to a multi-disciplinary approach. These factors taken together represented, Halachmi said, D-Fend Solutions’ “secret sauce”. Today D-Fend Solutions’ flagship offering, EnforceAir, is deployed in airports of all sizes around the world. EnforceAir automatically executes radio frequency, cyber-takeover of rogue drones for safe landings and safe outcomes. Along with ease of operation, one of the most important benefits is the preservation of continuity. Airports’ communication systems and approaching planes are unaffected and airports can continue to use their own authorised drones for perimeter surveillance and aircraft inspection, with no disruption. Halachmi said that the 2018 drone safety issues. As they seek to “Security agencies scare at Gatwick Airport, which shut down the runway for more than 33 rebuild their businesses after the pandemic, Halachmi is convinced around the world hours and cost over £50 million, had that this commitment to safety recognised the need been a “wakeup call” for airports around the world. Three weeks after and an understanding of the vital importance of business continuity for new solutions for Gatwick, Heathrow had to be shut would ensure that they would direct sensitive environments down for an hour following drone sightings. Since then, there have their teams to continue to prioritise cost-effective counter-drone without the drawbacks been incidents across the UK. Last measures. of conventional year, an Airbus A320 aircraft flying at 8,000 feet, close to Manchester In all the countries in which it jamming and kinetic Airport, was involved in one of the operates D-Fend Solutions, whose technologies”. UK’s closest recorded near misses Advisory Board includes Michael with a drone and this summer Huerta, the former head of the US police were scrambled after an Federal Aviation Administration, unauthorised drone came within 100 seeks to work closely with both technology, which will become feet of a plane near Glasgow Airport. regulators and law enforcement increasingly important to deliver agencies. Halachmi emphasised that control, safety and continuity Such incidents have undoubtedly advantages of D-Fend’s technology to airports worldwide as drones helped UK airport leaders to are that it is simple to use, does proliferate”. understand the importance of not require technical training and detecting unauthorised drone flights, offers multiple deployment options: In the UK, D-Fend Solution’s business Halachmi said, but he believed there stationary, vehicular and tactical. is led by Martin Broomhead, a was still work to be done with drone This includes a long-range directional veteran aviation and aerospace mitigation to ensure full control option designed for airports. executive, who previously had and business continuity. He also senior roles at Thales, QinetiQ and emphasised that the drone threat is Huerta said that security agencies Boeing. Broomhead is supported by constantly evolving with an increased around the world recognised the Simon Foreman, previously head of frequency of events involving need for new solutions for sensitive International Business at Babcock, multiple drones flying simultaneously environments without the drawbacks whose earlier career included 16 (drone swarms). of conventional jamming and kinetic years in the Royal Navy and three technologies. He described D-Fend years at the Ministry of Defence. Halachmi, who often advises airport as “an early leader and pioneer top personnel, said he was deeply in counter-drone systems with Zohar Halachmi is CEO of D-Fend impressed by the importance that its one-of-a-kind radio frequency Solutions, a Gold Member of the airports across the UK attach to cyber-takeover and safe landing Airport Operators Association. THE AIRPORT OPERATOR AUTUMN 2021
20 HOW THE PANDEMIC IS ACCELERATING THE INTRODUCTION OF NEW TECHNOLOGY AT UK AIRPORTS – THE VIEW FROM THALES UK airport and airline investment in the touchless passenger experience is growing significantly as a recovering sector focuses increasingly on making life easier for returning passengers according to aerospace giant, Thales. J ulia Jiggins, Head of Strategic checking in and obtaining boarding Marketing for Aviation and passes to the moment when they Space at Thales UK has seen arrive at the airport will soon be in some slowdown in in big high- the minority. risk infrastructure investment and in refreshing old technology at For Thales, the French multinational airports. By contrast, she reports that describes its mission as “building a growing focus on investment in a future we can all trust”, that has new technology that improves the meant an increasing focus on the experience of t from pre-registration biometric touchless passenger at home, through their entire airport Julia Jiggins, Head of Strategic journey, enabled by investment Marketing for Aviation and journey to the boarding of their Space, Thales UK in kiosks at key airport transition aircraft. points, as well as state-of-the-art temperature monitoring equipment. That has been encouraged and proof of vaccination status. She Jiggins says that these are all enabled by people’s experience cites her own parents as typical of relatively easy to install and popular of using digital technology during a generation that had been wedded with most passengers. Perhaps the pandemic, Jiggins suggests, to paper but is now increasingly at surprisingly, she notes that it is including using smart phones to ease with digital technology. Jiggins the UK’s smaller airports that have access the NHS app with its vital predicts that passengers who leave been at the forefront of this kind WWW.AOA.ORG.UK
21 of technology investment. As a “By 2030 there will twins, enabling them to use digital replication of airport systems to be 70,000 commercial result, Jiggins says, the passenger experience at many UK airports experiment, trial and test. That today is already “like night and day, compared to what it was ten years’ drones flying in the will enable them to analyse data and look at the implications of new ago”. UK, which will present investments at much lower cost Meanwhile, a combination of many challenges for than a traditional pilot project- based approach, de-risking pressure to increase efficiency and airports since they and accelerating approvals and the green agenda is also encouraging airports to look at how they can are the key part of regulatory endorsement. use new technology to improve the infrastructure Meanwhile, as technology continues to evolve, Jiggins, ground support for their airline customers. She gives the example that needs protection who has spent her working life of the increasing use of IoT devices for ground support equipment to from drones”. in the aviation sector, has also observed changes in her working enable airport operators to track the environment. She spent 13 years deployment of equipment, cut out introduction into the UK’s aviation in the Royal Air Force and then unnecessary journeys and reduce eco-system will only be possible six years at Boeing before joining carbon emissions. at scale by modernising airspace Thales in 2008, stepping into her to connect unmanned traffic current role at the beginning of this Jiggins says that while the immediate management with manned traffic year. focus for Thales has necessarily management. been on helping airports and their Over 30 years in aviation she has passengers and customers to Jiggins notes estimates that by 2030 never had a female boss and has, recover from the crisis of the last 18 there will be 70,000 commercial she says, long felt like a woman months, it has continued to invest drones flying in the UK, which in a man’s world. More recently, in collaborative research projects will present many challenges for however, she has seen female that will help airports to meet airports since they are the key part representation in key aviation roles the challenges of the future. She of the infrastructure that needs increasing significantly. Among highlights both the Digital Aviation protection from drones. Similarly, other factors, she believes that the Research and Technology Centre the emergence of a completely new growing importance of the green (DARTEC) at Cranfield University and urban air mobility sector based on and digital agendas has helped to the Future Flight Challenge. flying taxis will present challenges encourage more women and more of integration of the new customers young people to join, stay in and Thales is one of the founding with traditional commercial flights at enjoy the fast-changing world of members of DARTEC with a airports serving large cities. aviation. particular focus on how future innovations could help the As airports start to consider Julia Jiggins is Head of Strategic traditionally segmented elements of the implications of such future Marketing – Aviation & Space at the aviation system (airports, airlines, developments on their own Thales UK. Thales is a Corporate airspace managers and aircraft operations and investments, Jiggins Partner of the Airport Operators manufacturers) to work more closely is convinced that they will be greatly Association. together to further improve both helped by the growing use of digital passenger safety and the passenger experience. Three laboratories at Cranfield, covering the passenger experience, connectivity and vehicle health monitoring, will enable the centre to trial and observe a variety of new tools and techniques. The Airspace of the Future Consortium and the Future Flight Challenge is another area where Thales is playing a central role, with a special focus on three innovative aircraft types – drones, flying taxis and small electrical or hydrogen- fuelled regional aircraft. Their THE AIRPORT OPERATOR AUTUMN 2021
22 AVIATION SECURITY SPECIALISTS BACK LONG-TERM THINKING BY UK AIRPORTS TO SOLVE POST-PANDEMIC ISSUES Aviation security solutions provider, ICTS, is working collaboratively with leading UK airports and airlines to find scalable and enduring answers to challenges created by the coronavirus pandemic. T erry Sallas, the company’s something that he had not seen to Vice President of Technology the same extent in other industries. and Group Products, told The Airport Operator that he had been By contrast, a similarity that he had impressed to observe the aviation noticed with successful businesses in industry avoiding knee-jerk reactions other industries that had faced other to issues thrown up by the pandemic crises, was an understanding by and opting instead for solutions that aviation businesses of the importance would endure over time and continue of avoiding “knee-jerk reactions” and to be effective and efficient as adopting instead “a more reflective passenger volumes grow. and thoughtful approach” to the technologies they invested in. He Sallas, a technology specialist who said that was encouraging and had worked across several different the advantage that investment sectors before joining ICTS Europe decisions based on these approaches formally in April 2020, just as were more likely to prove successful the pandemic was starting, said and commercially beneficial over the Terry Sallas, Vice President that he had been very struck by long term. of Technology and Group the collegiate approach of many Products, ICTS aviation industry leaders, which was Asked how airports that had suffered WWW.AOA.ORG.UK
23 huge financial losses could be Rather than rush to product had been really simple – persuaded to invest more in ICTS services and products now, Sallas market with a product “Let’s solve the problem, let’s get it right and provide something that said that, in his experience, business developed in haste, that offers a degree of permanence leaders were “pragmatists first and for the passengers and the airlines. foremost”. They would support ICTS had chosen Also, our solution had to be scalable investment decisions that deliver “a material and tangible value”, giving instead to develop a and work seamlessly with traditional check-in and booking processes the green light to proposals “if the solution that would already trusted by airports, airlines benefits and the returns are real”. have enduring value. and passengers globally. Those were the key drivers for designing Sallas said that travel requirements the solution”. varying by destination will be with quite a simple one. If you don’t get us for a while, so investment in the passengers cleared before they arrive ICTS, which describes its mission, right solution to address increased at the airport it means that you are as “rising to meet tomorrow’s operational costs and deliver value spending more time operationally challenges”, was founded in 1987. is an inevitable necessity for airlines clearing them at the desks. This Today its UK airport clients include and airports, and particularly isn’t good for passengers, because Aberdeen, Belfast International, important in tough financial obviously they arrive uncertain Bristol, Cardiff, Edinburgh, Gatwick, conditions. about whether they have everything Glasgow, Heathrow, Manchester and they need to go. It means that a lot Southampton. During the pandemic He said that the ICTS ethos of more money is spent on staff at the it has expanded its airports offer to delivering value through innovation airport and the check-in desks and include Covid-19 testing, working and working collaboratively with its passengers face queues, as well as with the Francis Crick Institute customers to solve their important the uncertainty. The value of Ready and Imperial College London to challenges was one that had been to Go for the airlines of course is that identify the most effective and embedded in the company by they can streamline operations to efficient ways to conduct tests Oren Sapir, the ICTS Europe CEO address those passengers that need and to deliver accurate results. to whom Sallas reports. Sapir’s attention”. It currently provides Covid-19 approach of focusing on solving testing at Aberdeen, Glasgow and these challenges rather than on Some competitors had “not solved Southampton airports. short-term wins was, Sallas said, the dominant problem”, Sallas one that had proven to be well- suggested, by going early with a Terry Sallas is Vice President suited to the conditions that the wallet-based offer that was great at Technology and Group Products pandemic has presented to the digitising and gathering documents and Managing Director ICTS aviation sector. but didn’t do anything about clearing Systems Europe. ICTS UK & Ireland passengers before travel. He said is a Silver Member of the Airport ICTS Europe Systems’ “landmark that the ICTS design ethos for the Operators Association. innovation”, “Ready to Go”, its fully automated travel verification platform for airlines, launched in July, is a good example, Sallas suggested, of a product that has been carefully developed through collaboration with long-standing ICTS customers. Rather than rush to market with a product developed in haste, ICTS had chosen instead to develop a solution that would have enduring value. The company’s market- leading live library of travel rules and regulations, encompassing health and immigration, had been “the key capability” allowing it to build the platform. Sallas said that the problem that it was designed to solve for airlines and their passengers was “really THE AIRPORT OPERATOR AUTUMN 2021
24 HOW INNOVATIVE SOLUTIONS ARE SHAPING THE FUTURE OF SMART AIRPORTS By Sameer Sharma, Intel Global GM for New IOT Markets (Smart Cities & Intelligent Transportation) T he past couple of years have heavily trafficked terminals, long been especially challenging for security lines and lost baggage, the global industries, with the travel current state of data collection and industry being one of the hardest hit. analysis offers new hope. In many The impact from air travel restrictions ways, the Covid-19 pandemic has has been devastating. While the served as a catalyst for airports near-term impact will be deeply felt, to engage more fully with smart technology can help provide a path technology solutions. In the short forward through this difficult time. term, solutions enabled by the At Intel, we believe in the power of Internet of Things (IoT), edge creating world-changing technology computing, and Artificial Intelligence that enables global progress and (AI) have helped airports respond enriches lives. It is with this mission Sameer Sharma, Intel Global and recover from the pandemic. in mind that we are working with GM for New IOT Markets These connected technologies can airport solution providers to uplift help with identifying and managing the passenger experience. But how traveller health checks, social does a company most known for Together, Intel and distancing, queue management its semiconductors engage with airports? Broadly, Intel engages the airport solutions and more. Airports may soon be able to offer a more seamless with airports in many ways, from ecosystem are working passenger journey from start to providing the computing foundation for IT systems to powering high- to help realise a new finish, beginning with touchless check-in and biometric-enabled performance data centre and era of travel. ticketing; moving to contactless and cloud solutions, to optimising user- personalised retail in the terminal, specific workloads to help increase kept safer with disinfecting robots; performance and efficiency. More current and future technologies may and finally, touchless customs and specifically, within the Smart Cities provide long-term solutions that are integrated personalised services & Intelligent Transportation sector, key for airport digital transformation. at the destination, both within the we work with partners across the airport and beyond. ecosystem to understand challenges While air travel has long been at the industry and end-user levels associated with stress for travellers, Realising this vision will require the and collaborate to define how conjuring images of navigating coordination of many ecosystem WWW.AOA.ORG.UK
25 contributors. Intel participates by Intel software and hardware These solutions include Intelligent closely across multiple aspects of supported systems may be used to Transportation, AI/Video, Air the ecosystem to ensure solutions help monitor and manage wildlife Quality Monitoring and Smart for airports are optimised and on runways, provide inspection Lighting. efficiently enabled for specific end of runways and the surrounding user needs. The Intel IoT Solutions environment, and digitise air traffic Intel is a Corporate Partner of the Community includes over 4,500 management. Airport Operators Association. solutions and enables collaboration across the ecosystem in areas We are excited to join AOA as a Intel is committed to respecting human rights ranging from engineering and Corporate Partner and look forward and avoiding complicity in human rights software, to matchmaking with to collaborating with members abuses. See Intel’s Global Human Rights other partners to solve end-user to help enhance the traveller Principles. Intel’s products and software are problems. For example, over the past experience, increase revenue, and intended only to be used in applications that several months we have continued drive operational efficiencies. Our do not cause or contribute to a violation of an to conduct trials with ecosystem team welcomes the opportunity to internationally recognized human right. Intel partners and airports to demonstrate engage with you to solve current technologies may require how AI can be used to improve and future challenges. enabled hardware, software or service passenger wait times, help identify activation. No product or component can security risks, and improve auto Sameer Sharma is the Global GM be absolutely secure. © Intel Corporation. traffic flow on the land side. (Smart Cities & Transformation) for Intel, the Intel logo, and other Intel marks IoT Solutions at Intel and a thought are trademarks of Intel Corporation or its Together, Intel and the airport leader in the IoT/AI ecosystem, subsidiaries. Other names and brands may be solutions ecosystem are working having driven multiple strategic claimed as the property of others. to help realise a new era of travel. initiatives to scale over the past On land and in the terminal, smart 20+ years. Sameer’s team focuses technologies can supply real- on establishing leadership across time information and options to the industry, playing a pivotal personalise the passenger journey, role in deploying solutions for the helping to enable safe, fast, and development of smart cities around contactless transportation, traffic the world – an important effort in management, parking and airport furthering the goal of sustainability. access. Airport operators can use IoT solutions to manage usage of energy for lighting, air conditioning/ heating and transport systems, with data-driven, real-time, and predictive adjustments based on demand. Airside, AI, and autonomous aircraft will one day make air travel more safe and efficient. For example, AI capabilities provided We are excited to join AOA as a Corporate Partner and look forward to collaborating with members to help enhance the traveller experience, increase revenue, and drive operational efficiencies. THE AIRPORT OPERATOR AUTUMN 2021
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