U.S. Satellite Television - ACN Compass

U.S. Satellite Television

Market Opportunity
•   Satellite TV is a $48   billion industry with an annual growth of 7.3%
•   Satellite TV companies should gain at least 1.8   million customers
    increasing to 36.3   million customers by the end of 2018
•   More than 84% of American households pay for TV

Availability   DISH
               •   Available Nationwide and Remote Areas
               •   Residential and Business Service
               •   Multi dwelling units such as apartments, hotels and dorms are not eligible
                   •   Must be on the 3rd floor or below and have Land Lord Permission prior to
                       install
               DIRECTV
               •   Available Nationwide and Remote Areas
               •   Residential and Business Service
               •   Customers living in an apartment must obtain landlord approval
               •   Businesses that require < 7 receivers (10 receivers for a bar or restaurant)
                   and are in a 3 story building or less are eligible for DIRECTV.
               •   Multi dwelling units such as apartments, hotels and dorms are not eligible.

Why DISH?
•   Same Channels for Less - DISH's America's Top 200 package offers more channels for less money
    than comparable packages from other TV providers.
•   Fewer Additional Fees - DISH saves you even more money by limiting additional monthly fees. No
    extra charge for local channels or regional sports, and your first leased receiver is free!
•   The Hopper® 3 Whole-Home HD DVR is the award-winning center of your home entertainment
    universe. Watch and record up to 16 shows at once – 2 times more than our competition. Enjoy on-
    demand movies, pay-per-view event and Free Apps. Never lose your remote again with Remote
    Finder. Access apps like Pandora, Facebook, MLB Network, Vevo, and Netflix through your TV. Over
    70 Sirius XM Channels. Speak your mind and Change channels or find what you want with our voice
    remote. Plus Prime Time Anytime and AutoHop let you automatically record primetime shows and then
    instantly skip the commercials when you play them back.
•   Take Your TV Anywhere - DISH Anywhere gives you live sports, weather, news, and more – all of your
    favorite channels anywhere you go! Watch online at dishanywhere.com or on your mobile device with
    the FREE app for iOS, Android or Kindle Fire HDX.

DISH Target Markets
•   People with international programming needs – more than 270 International
    channels in 28 languages
•   People on a tight budget – DISH offers a variety of channels and packages starting
    at just $34.99
•   Soccer Fans can watch all their teams play and you can record or watch them
    while on the go. Find games on the exclusive DISH App “Zona Futbol” and never
    miss a game again. Residential and Commercial Packages starting at only $29.99
    per month.
•   Business service for Lobbies, Office, Retail, Bars, Restaurants

Dish Product Offering
• Hopper DVR with Sling
  • Watch your programs in any room
• International Programming
  • Choose from more than 270
     International channels in 28
     languages
• Red Zone
• TVs can connect to 1 HD DVR and
  record from any room

Features
• 270+ International channels in 28 languages
• Free 3 Months of HBO, Cinemax, SHOWTIME, Starz
  and DISH Movie Pack
• Free HD For Life
• Free Hopper Whole-Home HD DVR Upgrade
• SiriusXM Hopper

Why DIRECTV?
•    Super-charge every television in your home with the Genie, the most advanced HD
     DVR ever. The Genie contains more HD recording capacity than cable, so you can
     store up to 200 hours of HD shows and movies.
•    DIRECTV offers the most full-time HD channels of anyone, with over 200 to choose
     from. DIRECTV also has more movies available in Blu-ray™ format 1080p HD than
     anyone else for the ultimate movie night.
•    Stream your shows from anywhere in your home with free DIRECTV tablet app.
     Search for shows with the sound of your voice using the DIRECTV phone app. Even
     share what you’re watching on Facebook and Twitter with on-screen TV apps.

DIRECTV Target Markets
•   Sports Enthusiasts – Only NFL SUNDAY
    TICKET has every out of market game, every
    Sunday. And only DIRECTV has it. Plus MLB
    EXTRA INNINGS and the most coverage of
    PGA golf, USTA tennis, and more.
•   Movie junkies - DIRECTV offers the latest
    blockbusters and hit TV shows On Demand on
    any screen of your choice. Catch up on entire
    seasons of your favorite shows or watch the
    biggest big-screen releases, many available
    almost a month before they're on Netflix.

DIRECTV Product Offering
NFL Sunday Ticket
• Get every minute, of every out-of-market game,
  every Sunday. All in action packed HD. Catch every
  blitz, block and touchdown all season long

Genie HD DVR
  • Connect up to 8 TVs in your home with the
    Genie Mini
  • Start, stop and pause your recording in any room
  • Record up to 5 shows at once

DIRECTV Cinema Plus
  • Over 10,000 titles of programming

The Exclusive Home of the
   NFL Sunday Ticket Max
• Condense the whole game into 30 minutes
  with the highlights
• Dominate your fantasy league with in depth
  player and game analysis, stats & more
• Every minute of every out of market game

How to Order
 • Direct customers to your online
   store to view channels and
   packages

 • Click the Satellite Television icon
   and then select the “Shop Now”
   option

How to Order

1. Ask what their “MUST HAVE” channels are
2. Call in with your customer to place order
3. Write down the confirmation number, service
   address, name, and number on the account

How to Order DISH – Phone Orders
          Residential 800-222-5368
           Business 888-320-3558
        Mon. – Sun. 8 AM – 12 AM EST

•Choose your language, then Option 2 for Sales,
to Receive ACN Credit
•If calling from a phone number already associated
with a current or previous DISH account, when
identified as an existing customer select Option 2
for Sales to Receive ACN Credit

How to Order DISH – Online Orders

 • Select the Order Online Option
 • Customize your order
   • Select a package and choose
     your equipment
 • Compete customer information

How to Order DIRECTV
   Residential and Business
         800-653-1730
    Mon. – Fri. 7 AM – 2 PM
   Sat. – Sun. 8 AM – 10 PM

  •Phone or Online Orders
    • Check Service Availability
    • Select a package and
      choose your equipment
    • Compete customer
      information

Next Steps
• Order Confirmation
  • Customer will receive email confirmation
  • Will then set up appointment for simple, professional
    installation
• “Pending Installation” IBO Alert sent if customer not installed
  15 days after order has been placed. Follow up with your
  customer and encourage them to install the service.

DISH Frequently Asked Questions
What is Hopper and what does it offer me? There is no other Whole-Home HD DVR like
the Hopper! It is the most advanced DVR in the industry. The Hopper can automatically
record primetime television on the four major networks. With the Hopper you can record up
to sixteen different shows at the same time. You can also store up to 2,000 hours of your
favorite TV shows. The Hopper’s newest feature, AutoHop allows you to effortlessly skip
commercials during recorded primetime TV. This feature makes the Hopper the most
technically advanced and consumer-friendly Whole-Home HD DVR.

What is Sling? Sling allows you to watch live and recorded TV online or from a free Dish
mobile app. The app enables you to watch live and recorded programs straight from your
smart phone or tablet. The app also gives you the ability to “fling” the content from these
devices to your TV.

Visit the DISH portal to review additional FAQs

DIRECTV Frequently Asked Questions
I've heard that weather frequently interrupts DIRECTV reception. Is that true?
DIRECTV delivers a digital signal 99.96% of the time.
Does DIRECTV offer my local channels? Yes, DIRECTV offers local channels to 99% of
US households. HD local channels are available to 98% of US households, and even if locals
aren't offered in your area, you may still be eligible to receive non-local feeds of major
broadcast networks.
Is DIRECTV as widely available as Cable? More - Cable is available in only 97% of US
homes. DIRECTV is available in 100%.
Is installing DIRECTV difficult? FREE DIRECTV installation is done by experienced
professionals, so you don't have to worry about setting up your system; you know it will be
done right the first time.

Visit the DIRECT TV portal to review additional FAQs