Sustainability for now and the future' - Wednesday 8 September 2021 (evening) - Friday 10 September 2021 East Midlands Conference Centre ...
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the
Charity
Conference
Retail
Exhibition
an d
20 2 1
‘Sustainability for now
and the future’
Wednesday 8 September 2021 (evening)
– Friday 10 September 2021
East Midlands Conference Centre,
University of Nottingham, NG7 2RJ
#CharityRetail2021
Sponsored by:
Welcome from the Chief Executive
It is with the greatest of pleasure that I welcome you to the first
face-to-face event CRA has run since February 2020 – the Charity
Retail Conference. We are so delighted to have you here, and to
give us all the opportunity to meet again and celebrate what the
charity retail sector does best – being resilient and creative in the
face of all challenges.
And what challenges there have been since the last Conference
in June 2019. Whether it has been closing shops, hibernating,
reopening, loss of income, huge influxes of stock, shortages of
volunteers, or just simply concerns for wellbeing and health, the
sector has met them with fortitude, good cheer, and innovative
approaches. Now is really the chance to let your hair down a bit, say
hello to old friends, make new ones, and bask in the knowledge that
we have survived the worst period most of us will ever have known.
So please just have a good time. Enjoy and learn from the many sessions on offer; have a great time
celebrating the best of the sector at our awards dinner; chat to people and be sociable; and above
all share in the family feeling that Conference always generates.
Our incredible CRA team, so stretched this year, have laid on yet another great event in spite of all
the uncertainties. Thanks so much to Susan and Marie in particular, but also to all of the staff and
directors who have made such an invaluable contribution to this most celebratory of events. And
thanks to you for coming: I can’t express how lovely it is to have you here.
Robin Osterley, Chief Executive, Charity Retail Association
Contents
Welcome 2
Our sponsors 3
Programme 4
Conference bursaries 5
Wow! Factor awards 5
Enhanced catering 6
Awards dinner and drinks reception 7
Focus sessions 8-11
Where to find your session 12
Exhibition plan 13
Exhibitor directory 14-15
What you need to know 16
2 | CHARITY RETAIL CONFERENCE AND EXHIBITION 2021
Our sponsors
We are delighted to be working with some fantastic sponsors and exhibitors in 2021.
Headline Sponsors
Charity Retail Awards Catering Wednesday
Pre-conference social
Bursaries WOW! Factor Awards
DELEGATE BAG
CHARITY RETAIL CONFERENCE AND EXHIBITION 2021 | 3
Programme
Wednesday 8 September 2021
7pm – 9.30pm Wednesday Pre-conference social Atrium
Thursday 9 September 2021
9am Exhibition opens – refreshments served Exhibition Hall
9am – 11am Registration Atrium
11am Conference opens – welcome address Conference Theatre
Emma Peake, Chair and Robin Osterley, Chief Executive,
Charity Retail Association
11.15am – 11.45am Plenary One – How much is that donkey in the window? Conference Theatre
Fundraising, the circular economy and active citizens
Dr Danny Sriskandarajah, CEO, Oxfam
11.45am – 12.45am Focus Session A Various rooms
12.45am – 1.45pm Lunch in exhibition area Exhibition Hall
1.45pm – 2.45pm Focus Session B Various rooms
2.45pm – 3.30pm Refreshments in exhibition area Exhibition Hall
3.30pm – 4.30pm Focus Session C Various rooms
4.30pm – 5pm Exhibition Exhibition Hall
From 6pm Coaches will run from EMCC to Colwick Hall from 6pm – 7.30pm Outside EMCC
6.30pm – 8pm Drinks reception Colwick Hall
8pm – 10pm Awards Dinner followed by presentation of the
Charity Retail Awards and Junk Orchestra Colwick Hall
10pm – 12.30am Disco, drinks and socialising, Bar open Colwick Hall
Coaches will run from Colwick Hall back to EMCC and the various accommodation blocks from 10.30pm – 12.30am*
Friday 10 September 2021
8am Exhibition opens
WOW! Voting closes at 9.30am Exhibition Hall
9.30am – 10.30am Focus Session D Various rooms
10.30am – 11.15am “Reckon this Charity Shop thing will catch on ?”
Wayne Hemingway MBE, Partner, HemingwayDesign Conference Theatre
11.15am – 12noon Refreshments in exhibition area
Announcement of WOW! Factor Award winners at 11.45am Exhibition Hall
12noon – 1pm Panel Session - Drawing the positives from
3 unprecedented lockdowns Conference Theatre
1pm – 1.20pm Plenary Two – Retail, Experience & The Hyperlocal:
Building a shared future for Charity & Luxury
Anne Pitcher, Managing Director, Selfridges Group Conference Theatre
1.20pm – 1.25pm Final questions Conference Theatre
1.25pm – 1.30pm Closing remarks by Emma Peake, Chair,
Charity Retail Association Conference Theatre
1.30pm – 2.30pm Conference closes
Networking lunch served Exhibition Hall
*Travel is not included as part of the package but any travel provided by the Charity Retail Association is free of charge.
4 | CHARITY RETAIL CONFERENCE AND EXHIBITION 2021
conference
bursaries
Our Bursary scheme, generously sponsored
by Cybertill, offers financial support to smaller
retail chains to be able to
Sponsored by:
benefit from the learning and
networking that the conference
offers. The places awarded this wow! factor
year are as follows:
awards
Nanette Mellor, The Brain Charity Sponsored by:
Sponsored by
Lauren Brown, RSPCA Manchester and Salford Eproductive, two
Alison Keeley, LinkAble awards will be made;
one for Best Shop Window and the
Julie Whetton, St Joseph Hospice
other for Best Shop Interior. These
Jasmine Dyer, Bath Cats and Dogs Home awards recognise the huge amount
of talent and creativity that goes into
Sunnie Luxton, Bracken Trust Cancer
visual merchandising in charity retail.
Support Centre
Cast your vote on the app before
Rachel McGreevy, USPCA
9.30am on Friday 10 September.
Sue Elsden, Homestart Mid & West Suffolk Winners will be announced at 11.45am
in the Exhibition Hall.
Susan Newcombe, Lewis-Manning Hospice Care
CHARITY RETAIL CONFERENCE AND EXHIBITION 2021 | 5
Enhanced catering
Sponsored by:
Sponsored by East London Textiles, unlimited refreshments are located
around the venue on both days, as well as an enhanced catering package
for lunch times, which is locally sourced where possible.
6 | CHARITY RETAIL CONFERENCE AND EXHIBITION 2021
awards dinner and drinks reception
Our annual awards ceremony is held this year on Thursday 9 September at Colwick Hall in
Nottingham.
The world of charity retail – volunteers, staff and suppliers alike – will come together for a stunning
evening of inspiring stories, entertainment and fun.
This year’s Charity Retail Awards will be hosted by 1st Waste Management’s Mike Nicol and our very
own Robin Osterley, with entertainment from The Junk Orchestra.
The awards dinner will be followed by networking and a disco until 12.30am.
There will be a photographer at the event; the pictures taken may be used in our promotional
materials. If you do not wish to have your photograph taken, please make it
known to the photographer on the day. Sponsored by:
Coaches will return to East Midlands Conference Centre
from 10.30pm – 12.30am.
THINK! Drink driving: it’s not worth the risk
Please don’t drink and drive. Please use our coaches to travel to
and from Colwick Hall or use the following local taxi firms:
DG Cars: 0115 950 0500 Lenton Cars: 0115 978 1781
Nottingham Cars: 0115 970 0700 Forest Cars: 0115 950 0600
CHARITY RETAIL CONFERENCE AND EXHIBITION 2021 | 7
Focus sessions
Key: Large and national retail chains Senior managers and key decision makers
Frontline staff, shop managers, area managers Small retail operations Hospice content Suitable for all
Focus Session A: Thursday 9 September, 11.45am – 12.45pm
A2: Brand and marketing A5: People management
Best practice for working with ‘digital first creators’ Developing your team WORKSHOP
to promote charity retail MASTERCLASS Jayne Cartwright, The Charity Retail Consultancy
Emma Slade Edmondson, ESE Consultancy Conference Suite 2
Gallery Suites 2 and 3
A6: Ecommerce
A3: Strategy Selling direct from our shops online and Collect in
Learning from the Pandemic: Building a Vision for store operations MASTERCLASS
Volunteering MASTERCLASS Richard Pallier, British Heart Foundation
Jarina Choudury, National Council for Voluntary Conference Suite 3
Organisations
Conference Suite 1
A7: Community
How charity shops can support people experiencing
A4: Operations financial crisis WORKSHOP
Charity superstores – the future of charity retailing? Sarah Cox, Charity Shop Gift Card, Rose Doran, Local
WORKSHOP Government Association and George Dunstall, The
Julie Neeve, Oxfam GB, Hannah Coventry & Children’s Society
Lee Corkill, The Air Ambulance Service Gallery Suite 1
Conference Theatre
EPoS for: Charity, Reuse, & Retail that is
proven to increase charity revenue.
Single Scan Barcodes
Ecommerce Integration
Business Intelligence
Gift Aid SignUp App
Mobile Apps
www.kudos-software.co.uk
Secure, Reliable Systems Friendly Expert Support Happy Customers
8 | CHARITY RETAIL CONFERENCE AND EXHIBITION 2021
Focus Session B: Thursday 9 September 1.45pm – 2.45pm
B1: Sustainability B5: People management
Sustainability - Packing a punch! Ideas to make your Engaging Gen-Z – how to involve younger
charity more sustainable INTERACTIVE PRESENTATION volunteers WORKSHOP
Terry Gardner, Acopia & Robert Barnard-Weston, Celia Abbott, Royal Trinity Hospice
Transform ESG Ltd Gallery Suite 1
Conference Suite 2
B6: Ecommerce
B2: Brand and marketing How to generate revenue online with ‘brand new’
Innovating customer experience and manager sustainable products WORKSHOP
autonomy at Lush WORKSHOP Gordon Glenister, Creative Apparel
Nicola Carass and Katie Nugent, Lush Gallery Suites 2 and 3
Conference Suite 1
B8: Essential
B3: Strategy TRUST – protecting your reputation by only working
The future of ecommerce 2022-2025 with reputable recyclers DISCUSSION GROUP
MASTERCLASS Jonathan Mail, Charity Retail Association; Jill Sansom,
Barry Moles, Skyline Business Services Salvation Army Trading Company; Dawn Dungate,
Conference Theatre East London Textiles and David Roman, British Heart
Foundation
B4: Operations Conference Suite 4
Trading in the new normal WORKSHOP
Tracey Morrison, Becky O’Hagan & Samuel Cousins
Shelter
Conference Suite 3
est.
1991
POWERED BY
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What makes us unique
Helping your
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OG BY
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charity make a Full reporting with our interactive
dashboard R
EC
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Y
real difference Functional without an internet
connection
Innovative & trusted
This is CHARiot Web Digital Gi� Aid
Backed up by 30 years of experience, CHARiot Web is
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How we can help FIND US
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Configurable widgets mean your staff have access to the
essential data they need at all times, from the head-office
team to your volunteers. With greater portability and
accessibility, and flexible monthly payments, your charity
can come back stronger than ever.
charityretailsystems.co.uk
CHARITY RETAIL CONFERENCE AND EXHIBITION 2021 | 9
Focus sessions
Key: Large and national retail chains Senior managers and key decision makers
Frontline staff, shop managers, area managers Small retail operations Hospice content Suitable for all
Focus Session C: Thursday 9 September 3.30pm – 4.30pm
C1: Sustainability C4: Operations
Second-hand fashion: the key role charity shops play Growing your small chain WORKSHOP
in providing an alternative to fast fashion Vicki Burnett, The Charity Retail Consultancy
WORKSHOP Conference Suite 4
Enedina Columbano, TRAID
Conference Suite 1 C5: People management
Implementing a retail people strategy WORKSHOP
C2: Brand and marketing Nat Kidd, Acorns Children’s Hospice
Branding storytelling through retail design Conference Suite 2
MASTERCLASS
Andrea Robinett, Design4retail C6: Ecommerce
Gallery Suites 2 and 3 Re-commerce and Gen-Z WORKSHOP
Depop
C3: Strategy Conference Suite 3
Retail trends MASTERCLASS
Alastair Lockhart, Savvy Marketing C8: Essential
Conference Theatre Looking after the personal safety of your people
WORKSHOP
Terry Streather, Oakwood Training
Gallery Suite 1
Charity Technology Solutions
Easy-to-use Innovative
“Wil-U opens up a lot of options for us to inno-
“Wil-U is so easy to implement & incredibly easy to vate in the future & we’re looking forward to
use. Volunteers love it!” - Exeter Leukaemia Fund seeing where it takes us.” - Save The Children UK
Affordable Wil-U lead the way
“The costs are much cheaper for an infinitely better Find out how we’re paving the way for charity
product!” - Guildford Samaritans technology solutions at www.wil-u.com
10 | CHARITY RETAIL CONFERENCE AND EXHIBITION 2021Key: Large and national retail chains Senior managers and key decision makers
Frontline staff, shop managers, area managers Small retail operations Hospice content Suitable for all
Focus Session D: Friday 10 September, 9.30am – 10.30am
D1: Sustainability D5: People management
Twist the lens on operations for a sustainable future A roadmap to an inclusive culture WORKSHOP
WORKSHOP Rebecca Armstrong, Sparkle Develop and Kit Lendon,
Liz Clarke, Douglas MacMillan Hospice Blue Cross
Conference Suite 3 Gallery Suites 2 and 3
D3: Strategy D6: Ecommerce
The future of the high street and meeting customer Ecommerce expansion WORKSHOP
needs MASTERCLASS Andrew David, St Peter & St James Hospice
Paul Langston, CACI and Georgina Evans, Crisis Conference Suite 1
Conference Theatre
D7: Community
D4: Operations Hyper localism and Emmaus community
The journey of rapid charity chain expansion engagement WORKSHOP
WORKSHOP Tony Stephenson and Mark Johnson, Emmaus UK
Chris White, National Council for the Blind of Ireland Conference Suite 4
(NCBI)
Conference Suite 2 D8: Essential
Growing Gift Aid for charities of all sizes
DISCUSSION GROUP
Michael Fleming, Nisyst
Gallery Suite 1
WORLD OF BOOKS GROUP PRESENTS
Helping charities grow online sales
Identify and Sell on multiple Improve shop engagement
value items marketplaces with sales visibility
Manage logistics End-to-end Valuable insights and
and fulfilment Gift Aid tracking performance reports
Visit us at stands 12 and 15
Join us for a special event from 2:30pm on Thursday!
CRA Conference A5 advert_v2.indd 1 11
CHARITY RETAIL CONFERENCE AND EXHIBITION 2021 | 20/08/2021 14:19where to find your session
First floor
2019 CHARITY RETAIL CONFERENCE AND EXHIBITION | 37
12 | CHARITY RETAIL CONFERENCE AND EXHIBITION 2021exhibition plan
exhibition hall
Headline and Awards
CHARITY RETAIL CONFERENCE AND EXHIBITION 2021 | 13exhibitor directory Click on each exhibitor’s name to go to their website
stand
Carrier bags, collection sacks,
retail and gift packaging
Monro Delegate bag sponsor 3
Acopia Exhibitor 1
Consultancy
The Charity Retail Consultancy Exhibitor 21
Ecommerce
Shopiago Exhibitor 15
Enterprise technology
Zebra Technologies Exhibitor 19
EPoS
Kudos Software Headline sponsor 27
Nisyst Headline sponsor 14
Wil-U Headline sponsor 16
Cybertill Bursaries sponsor 25
Eproductive WOW! Factor Awards sponsor 33/34
BMc Azurri Exhibitor 9
CRS Business Systems Exhibitor 17
CSY Retail Systems Exhibitor 18
IT services and supplies
Brother Printers Exhibitor 10
Logistics
Boxmove Headline sponsor 8
14 | CHARITY RETAIL CONFERENCE AND EXHIBITION 2021stand
New goods
White Brothers Exhibitor 6
Portable appliance testing
First Stop Safety Exhibitor 13
Recycling and collections industries
Choice Textile Headline sponsor 4
World of Books Headline sponsor 12
East London Textiles Social and catering sponsor 11
CTR Group Exhibitor 29/30
Textile Recycling Association Exhibitor 31
TRUST Exhibitor 2
Precycle Group Exhibitor 20
Shopfitters
Millers Retail Design Exhibitor 24
Morplan Exhibitor 26
Robert May of Holloway Exhibitor 32
Trade Lines Shop Equipment Exhibitor 7
Stationery, Christmas cards, greetings cards
Elle Media Group Exhibitor 28
Steamers
Propress Exhibitor 22
Training
Charity Retail Learning Exhibitor 23
Waste management
1st Waste Management Charity Retail Awards sponsor 5
CHARITY RETAIL CONFERENCE AND EXHIBITION 2021 | 15what you need to know Our registration desk is open from 9am–6pm on Thursday and 8am–3pm on Friday. Outside of these times, delegates should contact the Orchard Hotel dial 0115 876 0900. Room keys can be collected from 2.45pm on Thursday. If you are staying in the Orchard Hotel please collect your key from the Orchard reception. If you are staying in Rutland Hall please collect your key from the registration area in EMCC. You must collect your own key. Please make sure you have vacated your bedroom by 9.30am on Friday. Keys should be dropped in the key collection boxes in the common area of your accommodation block or at the hotel reception. Luggage may either be left in your vehicle in the car parks, which are all monitored by security, or in the luggage room in the Orchard Hotel. Please inform a member of staff at the Orchard Reception if you wish to use the luggage room Transport If you have travelled by car, it is free to park on campus. Please park in the EMCC car park, using alternative car parks if this is full. Cars can be left in any of the car parks on site. A permit will be needed if parking in an alternative car park - collected from the EMCC manager on site. On Thursday evening coaches will take you to Colwick Hall for the drinks reception and dinner. The pickup point will be outside EMCC from 6pm–7.30pm and outside Colwick Hall from 10.30pm– 12.30am to take delegates back. Food Breakfast is served in your accommodation restaurant from 7am–9am. All meals and refreshments are included in the conference fee, including lunch on both the Thursday and the Friday. If you have any dietary requirements please make yourself known to the catering staff. Internet access WiFi is complimentary - use the De Vere East Midlands Conference Centre entry in your wifi list. Evaluation Please complete the evaluation form on the Conference app on Friday 10 September. Other essential information The university campus has a small shop and cash machine; a cash machine can also be found in the David Ross Sports Centre just across the road. If you need to leave a session early or arrive late, please try to minimise noise and disruption. If you require any help with getting around any of the venues or locating disabled access entry points to buildings, please speak to a member of staff who will be happy to help. 16 | CHARITY RETAIL CONFERENCE AND EXHIBITION 2021
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