Surrey Sports Park University of Surrey Richard Meyjes Road Guildford Surrey - GU2 7AD - UCAS
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Surrey Sports Park University of Surrey Richard Meyjes Road Guildford Surrey GU2 7AD 25 February 2019 09:30 –15:00 26 February 2019 09:30 –15:00
Contents
First aid .................................................... 7
A .................................................................. 3 Footwear ................................................. 7
Accidents and near misses ...................... 3 I.................................................................... 7
Accommodation ...................................... 3 Insurance ................................................. 7
Arrival ...................................................... 4 Internet ................................................... 7
B .................................................................. 4 L ................................................................... 8
Build-up and breakdown......................... 4 Lost property ........................................... 8
C .................................................................. 5 O .................................................................. 8
Car parking .............................................. 5 Organisers ............................................... 8
Catering ................................................... 5 P................................................................... 8
D .................................................................. 6 Passages and gangways .......................... 8
Deliveries................................................. 6 R .................................................................. 8
E................................................................... 6 Risk assessment ...................................... 8
Electrical services and stand power ........ 6 S ................................................................... 9
Emergency procedures ........................... 6 Scanner collection ................................... 9
Exhibition stands and furniture .............. 6 Smoking ................................................... 9
Event staff ............................................... 7 T ................................................................... 9
F ................................................................... 7 Trolleys .................................................... 9
A
Accidents and near misses
For any accidents or near misses, please go to the front desk at the entrance of the Sports Park
for assistance.
Accommodation
Below is a list of local hotels situated around Guildford. Please be aware that travel times listed
are only estimates, and it will often take considerably longer in peak traffic. These are just a few
hotel recommendations – there are others in the area.
Hotel Distance Distance Price Notes
from Surrey from *(subject
Sports Park Guildford to change)
train station
Exhibitors staying here are
advised that due to heavy
congestion in the mornings, it
Egerton Road 0.7 miles 1.2 miles From £122 would be quicker and easier
Guildford per night to walk to the venue, leaving
GU2 7XZ your car in the hotel car park.
Ten-minute 30-minute
walk walk
T: 0870 400
9036 Two- Four-minute
minute drive
drive
The Travelodge is situated out
of town, just off the A3. It is
located above The Gym and
Woodbridge 1.8 miles 0.3 miles From £45 Frankie and Benny’s
Meadows per night restaurant, opposite PC World
Guildford and Currys at the Ladymead
Surrey 40-minute 17-minute Retail Park.
GU1 1BD walk walk
Exhibitors staying here are
advised that, although the
T: 0871 984 Five-minute Three-minute estimated distance to the
6295 drive drive venue by car is only five
minutes, this will be
considerably longer during
the peak rush-hour traffic.
The Premier Inn is situated
out of town, just off the A3. It
3.8 miles 1.8 miles
has a Beefeater restaurant
Parkway From £74 and bar, and is a short walk
Guildford per night from the Guildford Spectrum
45-minute 25-minute
Surrey Leisure Complex, which has a
walk walk
GU1 1UP bowling alley, ice rink, and the
Guildford Lido.
11-minute Eight-minute Exhibitors staying here are
T: 0871 527 drive drive
8482 advised that, although the
estimated time to the venue
by car is ten minutes, this will
be considerably longer during
peak rush-hour traffic.
*Prices correct as of January 2019.
Arrival
Please make your way to the main entrance of the Surrey Sports Park, where student
ambassadors and event staff will help you to your stand.
To gain entry to the venue, you must register your details before the event – this should be
done via your ENet account. Instructions on how to do this will be sent to the lead booker by
email.
B
Build-up and breakdown
Set-up will be available from 17:00 on Sunday 24 February, should exhibitors wish to set up
prior to the event. Otherwise, set-up will be available from 08:00 to 09:15, on Monday 25
February, and from 08:00 to 09:15 on Tuesday 26 February. There is an unloading bay at the
main entrance to the Sports Park, and student ambassadors will be there on the Monday to
help you, until 09:00. After this, we will stop exhibitors unloading at the entrance, and you will
be required to park in the exhibitor car park, which is a five-minute walk from the venue.
Breakdown will be from 15:00 on Tuesday 26 February 2019. We ask that you do not begin to
pack up until event staff have indicated this is allowed, due to health and safety guidelines. We
also ask that breakdown is a swift and safe process. Thank you for your assistance and cooperation with this. Please note: UCAS has agreed with HELOA that, should an exhibitor leave early, their provider/company name will be placed on a list used to assist with future sequential draws/waiting lists. Schools and colleges book to attend exhibitions until the close of an event, and it will reflect poorly on both UCAS and providers if stands are not represented, due to staff leaving early. We will be monitoring this, and hope you will support us in enforcing this. We would, therefore, recommend that you pass this information to the staff working on your stand, and pay particular attention to the opening and closing times when planning your travel to and from the event. C Car parking Parking is limited, and exhibitors are encouraged to car share or use public transport, where possible. It’s worth noting, the Holiday Inn (see Accommodation above) is within walking distance of the Sports Park. Parking permits will be provided closer to the event, however, we cannot guarantee spaces. If you would like to register for a permit, please email study@surrey.ac.uk. NB: We can only offer one permit per exhibitor/university. The car park is a five-minute walk from the Sports Park – please see below regarding unloading arrangements, if required Catering Complimentary tea and coffee will be available on arrival and throughout the day. This will be located through the Bench Bar, on the first floor of the venue. Please ask a student ambassador for directions. The event will not close for lunch, but on the day you will have the opportunity to pre-order a sandwich lunch. Information on this will be in your exhibitor pack. The Bench Bar will be serving hot food, but, as waiting times can be long, we advise you to pre-order from the bar. There is also a Starbucks selling some hot food and sandwiches, but this area will be open to student visitors too, so you may face long queues. You may prefer to bring lunch with you or visit the nearby Tesco (postcode: GU2 7UN), approximately half a mile away from the Sports Park.
D Deliveries We would prefer deliveries to be sent to the venue no earlier than Sunday 24 February 2019, if you are not using one of the usual logistics companies – for example, HE Fairs, or Hayes. Please do not send deliveries before 14:00 on 24 February. The venue will be open from 07:00 on 25 February, and we will allow deliveries until 09:00. The address for deliveries is: FAO Amanda Boissevain and Rob Mitchell UCAS Surrey Exhibition University of Surrey Surrey Sports Park Richard Meyjes Road Guildford GU2 7AD E Electrical services and stand power We cannot supply any electricity to stands. If you would like to discuss this further, please contact the event organiser, Amanda Boissevain, on 01483 683 046 or at a.boissevain@surrey.ac.uk. Emergency procedures Please see the attached document, SSP EAP 2015 External Organisations. A copy of this will be available in your exhibitor pack. Exhibition stands and furniture All single exhibitions stands will be 2m x 1m, and will have a desk and two chairs, if requested via your UCAS booking (otherwise they will not be provided). If you are unsure if your provider has booked furniture, please contact the event organiser, Amanda Boissevain, on 01483 683 046 or at a.boissevain@surrey.ac.uk.
Event staff Event staff will be located throughout the venue, in the main halls, entrance, exit, and upstairs near the seminar rooms. They are easily identifiable by their red, UCAS-branded t-shirts. Should you need to speak to the event organiser, event staff will be able to locate them for you. F First aid If you require a first aider, please go to the front desk at the entrance of the Sports Park for assistance. Footwear Suitable footwear must be worn on-site during build-up and breakdown. Open-toed sandals or shoes, flip-flops, and flimsy footwear are not permitted. I Insurance It is essential you take out adequate employee and public liability insurance against personal injury, damage to, or loss of, exhibits, etc. While the organisers take every precaution to protect exhibitors’ property during an event, they are not responsible for any loss or damage. You should ensure you have adequate public and employers’ liability cover, in line with the booking terms and conditions. Internet WiFi is available at the Sports Park, and you should be able to connect to the network using your eduroam sign in details. If you need assistance with the WiFi, please ask at the front desk.
L
Lost property
Please report any lost property to the reception desk. The Reception Desk is located at the
entrance of the Sports Park.
O
Organisers
If you need to speak to an organiser please ask one of the Student Ambassadors to contact
them for you.
P
Passages and gangways
Any means of ingress and egress, passageway, or gangway must remain free from obstruction,
and be kept free from obstruction for the duration of the exhibition.
a) No part of any stand or exhibit is permitted to encroach on a passageway or gangway,
and no door, window, or other similar facility may open outwards to project beyond the
perimeter of the stand.
b) The floor around your stand shall be kept level and even, and shall not be allowed to
become slippery or a source of danger.
c) Where an exhibition stand is not provided with a platform, the space shall be clearly
defined, and the exhibits shall be arranged to maintain passageways and gangways of
uniform width.
R
Risk assessment
All exhibitors, by completing their booking to attend the event, have legally agreed to
implement the control measures – as detailed in the generic risk assessment provided at the
point of booking – for exhibitors attending an event of this nature. This highlights the significant risks that exist during such an event. A copy of the risk assessment will be available shortly and can be found at the back of this exhibitor manual. You are strongly advised to read this document, and encourage all staff attending the event with you to do the same. You may also have completed an additional risk assessment as part of your booking. Please ensure you bring a copy of this with you to the event, and also email a copy to the organisers at events@ucas.ac.uk. S Scanner collection If you have booked to hire a scanning device(s) at the exhibition you will be able to collect this between 08:30 – 09:15 on the morning of the 25 and 26 February, from inside the main hall. Smoking We are a no smoking campus, however you will find smoking areas away from the university buildings. T Trolleys Trolleys are not provided at the venue, so please bring your own if you need one to deliver goods to your stand. Trolleys are only permitted on the exhibition floor outside event opening hours, for the safety of visitors.
EMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 1 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
Changes From Last Issue
9.2 Faecal Fouling
9.3 Diarrhoeal Fouling
Overview
An Emergency Action Plan (EAP) is essential to all crew and guests in order to safeguard them. The
general public are not trained to deal with an emergency and so crew are there to instil confidence
and order in the event of an emergency.
A responsible and professional response means necessary action is carried out calmly and
effectively. It is important that action at the time of the event is swift, certain and decisive.
Individuals need to know exactly what their roles and tasks are. Crew must know; who to contact,
what to do, when to do it and where to go.
Emergency Information
Emergency and contingency planning
The University has an Integrated Contingency Management Plan, ICMP, for events that have a
potentially significant effect on the operation or reputation of the University this also includes
Surrey Sports Park. Appendices to the ICMP provide details of subordinate plans for specific events
such as a major fire or an outbreak of a communicable disease.
Unplanned events and emergency provision to deal with them must be addressed as part of the risk
assessment process.
In many cases, the Security Department provide first line emergency response cover 24 hours a
day / 365 days a year.
Security crew are provided with guidance and training on how to respond.
Guidance is provided to crew how to respond to common emergencies including fire and personal
injury.EMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 2 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
Procedure Detail
This procedure covers the following emergencies
1. General Emergency Information
1.1 Communication
1.2 Personal Protective Equipment
1.3 First Aid Provisions
1.4 Incident and Accident Reporting
2. Premises Evacuation
Full Evacuation
2.1 General Duties
2.2 Fire – Full Alarm
2.3 Emission of Toxic Gases
2.4 Discovery of a Bomb
Controlled Evacuation
2.5 General Duties
2.6 Fire Detection – Pulse Alarm
2.7 Bomb Threat
2.8 Fire/Flood/Storm or Structural Failure
2.9 Power/ Lighting Failure
Re-admission
2.10 False Alarm
2.11 Re-admission
3 Discovery of a casualty
3.1 Dryside
3.2 Wetside
4 Minor Emergencies
5. Overcrowding
5.1 Swimming Pool
5.2 Pool Hall
5.3 Arena
5.4 Studio
5.5 Climbing Wall
5.6 Team Rooms
5.7 Bar
5.8 Starbucks
5.9 Terrace
5.10 Squash Area
5.11 Fitness Suite
6. Disorderly Behaviour
6.1 Abuse/Treat/Assault
6.2 Sexual Assault
6.3 Drunken Behaviour
6.4 Firearms and Weapons Attack
7 Robbery
8 Lost or Missing Child
9 Lack of Water Clarity
9.1 Ligonella
9.2 Faecal Fouling
9.3 Diarrhoeal fouling
9.4 Substantial Amounts of Blood or Vomit
10. Procedure due to SnowEMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 3 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
1 General Emergency Information
Person Fulfilling Duty Manager Responsibilities (hereafter referred to as the Duty Manager)
1.3 First Aid Provisions
Surrey Sports Park ensures that there are sufficient trained and appointed First Aiders and
distribution of, first aid materials, equipment and facilities.
Surrey Sports Park will arrange and fund training and refresher training of First Aiders.
First Aiders must only provide treatment that is in accordance with their training, matters outside
of this must be referred to a competent medical professional e.g. the person’s own doctor, a
paramedic, or the local hospital A&E.
First Aiders are responsible for maintaining any First Aid equipment issued to them.
Maintenance of the contents of first-aid boxes is the responsibility of MICHELLE HANKIN.
Publication of nearest first-aid support is the responsibility of the Duty Manager and individual
Departments.
Three automatic defibrillators are held at Surrey Sports Park and an additional one is held in
Security. They are used only by first aiders who have been specifically trained in the use of these
defibrillators.
2 Premises Evacuation
Full Evacuation
General Responsibilities: You are responsible for evacuating your area and those area’s you pass
through on your way by the nearest exit.
Assembly Point: In the event of a full evacuation crew who DO NOT have group or instructor
responsibilities must go straight to the crew assembly point which is located at the side of the building in
the coach parking bays. For Evacuations as a Result of a Bomb Threat or Emission of Toxic Gas the
Assembly Point will be in the OVERFLOW CAR PARK.
Guests with childcare responsibilities: Guests who have been ‘instructing’ or ‘leading’ an activity must
remain with the group at the assembly point at the coach parking area until it has been deemed safe to
return to the building.
Alarm Sound: The main building evacuation alarm is a continuous alarm is present in that section of the
building, if not it will present itself as a pulsing alarm.
Assistance for Disabled Persons: During evacuation, disabled persons are to be assisted to “refuge”
areas” which are adjacent to fire isolation stairs as well as lifts. Where possible and if safe to do so
disabled persons should be directed to Starbucks balcony Fire Exit as this leads to an external ramp.
What to do on discovering a Fire
Raise the alarm by activating the nearest fire alarm call point (break glass)EMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 4 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
2.1 General Procedures
On hearing the alarm, all crew must commence procedure relating to their post and location.
Do not delay to collect personal belongings.
Do not run or panic. Proceed in a calm but commanding manner, to ensure a speedy evacuation.
The lift must not be used in the event of a fire. Disabled/Elderly persons using the first floor facilities
should be removed using the evacuation chair and then taken to the ground floor and out of the centre via
the nearest emergency exit.
Direct guests to the assembly point which is at the coach parking bay.
In case of any other emergency the same procedures apply. The emergency services may move the public
if necessary.
Once evacuation is complete all guests must report to the Fire Warden. If a guest refuses to leave, a crew
member will write the area on the plan and pass the details on to the Fire Warden on arrival.
If you have time, shut all doors and windows on your way out.
Do not re-enter the building until told to do so by a Duty Manager. This applies even if you believe the
alarm to be false or if the alarm siren stops.
2.3 Emission of Toxic Gases
How to detect a Chlorine gas/Gas leak
a) Strong smell of chlorine/Gas
b) Burning sensation to nose and back of throat
c) Yellow coloured gas floating close to the ground.
d) If in water- inky coloured liquid visible in the pool.
On discovery of Toxic Gas emission
Activate the evacuation alarm and follow evacuation instructions 1
Any areas that are or may become contaminated by the leak should be evacuated and not be
entered.EMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 5 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
2.4 Discovery of a Bomb
Suspicious packages
Staff who discover unattended items should undertake a visual assessment utilizing the HOT principle:
H Is the item Hidden?
O Is the item Obviously suspicious?
T Is the item Typical of items usually found in that area?
If after using the HOT principles the item is not suspicious then it may be treated as lost property etc and
dealt with in the normal way.
If the HOT principle leads you to believe that the item is suspicious do not touch or move the item but
contact the Police and instigate your usual procedures.
The item has been deemed suspicious - then what are you going to do?
Take charge and move people away
· Cordon off the area
· Keep out of line of sight
· Communicate
· Do not use radios, walkie-talkies or mobiles within 15 metres
· Control access to area
· Keep eyewitnesses on hand
Remember clear guidance such as the four C’s – CONFIRM, CLEAR, COMMUNICATE and CONTROL will
save lives.
Distance is the critical issue:
· 15m radios & phone
· 100m (rucksack) / 200m (small car) / 400m (lorry) cordons
· REM Secondary devices consider searching evacuation points or just outside cordons
· Involve neighbouring businesses in your emergency planning process
On Discovery of a Suspicious Package
Do not touch and do not panic. Inform a member of Surrey Sports Park.
Controlled Evacuation
2.5 General Duties
Stay calm
Guests will be informed of the situation
Listen for instructions via tannoy or Surrey Sports Park crew
2.6 Fire Detection – Pulse Alarm
The fire panel gives a 5 minute intermittent alarm signal. This allows for location to be detected and
responded to before going to a full evacuation.
The Pulse alarm is activated when a single smoke detector or heat detector is set off.EMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 6 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
2.7 Bomb Treat
On Receipt of a Bomb Threat
Immediately alert someone else if possible so that the Duty Manager can be informed, but do not
put down the handset or cut the person off the conversation.
Obtain as much information as you can.
Try to keep the caller talking (apologise for a bad line, ask him to speak up, etc.).
When the call has finished inform the Duty Manager who will decide what to do. The more
information you obtain, the easier it will be to decide whether the warning was genuine or not.
2.8 Flood/Storm or Structural Damage
General Information
Notify the Duty Manager by the quickest means possible
2.9 Power / Lighting Failure
Notify the Duty Manager by the quickest means possible
Power failure can be identified by the emergency lighting turning on
Please note : When dealing with a power surge or temporary power loss, due to the design of some of the
lighting, when power is restored main lighting may not return straight away as the need to cool before
coming back on.
This affects both the external pitch lighting and Pool side lighting
If lighting or Power failure is limited to one area, stop activities, remove guests from that area
If the power failure is going to take time to rectify and it is dark then a controlled closure of the park will
take placeEMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 7 of 11
ISSUE: FOUR
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TITLE: EMERGENCY ACTION PLAN – External Organisations
Re-admission
2.10 False Alarm
Pulse Alarm (Intermittent Alarm)
The following two procedures together, will signal a false alarm.
a) The Pulse Alarm will be silenced
b) Tannoy announcement “Crew announcement Stand Down, Stand Down, Stand Down”
Full Evacuation Alarm
The following two procedures together, will signal a false alarm.
a) The Full Alarm will be silenced
b) Radio call from the Duty Manager
“Duty Manager to all Crew, Stand Down, Stand Down, Stand Down…. False Alarm, False
Alarm, False Alarm”
Guest allowed to re-enter the building
Re-admission procedure following emergency evacuation
On instruction to do so by Duty Manager
Begin an orderly readmission.
A team member is to collect and dispose of space blankets from users on re-entry to the facility.
3 Discovery of a casualty
3.1 Dryside
For emergencies requiring advanced medical treatment, ie ambulance or doctor
Summon a First Aider or hitting an assistant alarm situated in changing rooms or disabled toilets.
Remain Calm and if trained to do so start administrating First Aid
If not trained in First Aid
Do not move the casualty
If the casualty is conscious keep talking to them and reassuring them, until First aider arrives
When first aider arrives assist them by providing details of any history of the incident.
3.2 Wetside
Discovery of a Casualty In the Water / Serious Injury to a Swimmer
Alert members of the Lifeguard team by means of a call for help or alarmEMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 8 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
4. Minor Emergencies (Not requiring emergency services)
Stay Calm
Alert the Duty Manager of incident by contacting reception
Until Duty Manager or another crew member comes to take over,
Make the area safe
Keep guests away from incident
5 Overcrowding
To avoid overcrowding regular checks are made on the number of guest and crew in each area.
For ticketed events access is controlled and ticket availability is restricted to ensure numbers do
not exceed maximum
6 Disorderly behaviour
6.1 Abuse/Treat/Assault
If a member of the public is acting in such a manner that may lead to endangering the safety of
themselves or others then steps should be taken.
Offenders should be asked to refrain from the activity.
If the first warning is ignored then a second warning may be delivered
If the offender continues the activity then the Duty Manager will deal with the problem and give a
final warning.
If this is ignored then the offenders may be required to leave the building and very serious
offenders may be refused future admission to the building.
It is at the Duty Manager’s discretion whether the police are informed or called to the premises to
remove the offenders from the building.
6.2 Sexual Assault / Indecency
If the disorderly behaviour is of a sexual or indecent nature then the Duty Manager must be
informed and the police called immediately.
If any of the above incidents directly involve a member of crew, senior management must be
informed immediately.
6.3 Drunken behaviour
If you suspect that the person is drunk, inform a member of Surrey Sports Park crew, they will
approach them in a polite manner and if your suspicions are confirmed by further evidence i.e.
smell of liquor, the Duty Manager should be informed if not already aware.
The Duty Manager should confirm your suspicions and then ask the person to leave the centre withEMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 9 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
another member of crew to act as a witness. Explain their presence in the centre may endanger
their own and other users safety.
The person should be escorted until they have left the centre. If the person refuses to leave then
the Duty Manager should advise the person that the police will be sent for. For special events door
crew will be on duty and will be asked to deal with person.
Send for the Police to assist in the person’s removal and complete an incident report form and pass
on to a member of senior management.
6.4 Firearm and weapon attacks
Attacks involving firearms and weapons are still infrequent but it is important to be prepared to cope
with such an incident.
In the event of an attack take these four actions:
Stay Safe
• Under immediate GUN FIRE – Take cover initially, but leave the area as soon as possible if
safe to do so
• Nearby GUN FIRE - Leave the area immediately, if possible and it is safe to do so.
• Leave your belongings behind.
• Do not congregate at evacuation points.
COVER FROM GUN FIRE COVER FROM VIEW
Substantial brickwork or concrete Internal partition walls
Engine blocks of motor vehicles Car doors
Base of large live trees Wooden fences
Earth banks/hills/mounds Curtains
REMEMBER - out of sight does not necessarily mean out of danger, especially if you are not in ‘cover from
gun fire.’
IF YOU CAN’T ESCAPE - consider locking yourself and others in a room or cupboard. Barricade the door
then stay away from it.
If possible choose a room where escape or further movement is possible. Silence any sources of noise,
such as mobile phones, that may give away your presence.
See
The more information that you can pass to police the better but NEVER risk your own safety or that
of others to gain it.
Consider using CCTV and other remote methods where possible to reduce the risk. If it is safe to do
so, think about the following:
• Is it a firearms / weapons incident? • Exact location of the incident.
• What else are they carrying? • Number and description of gunmen.
• Moving in any particular direction? • Type of firearm -long-barrelled or handgun.
• Are they communicating with others? • Number of casualties / people in the area.
Tell
• POLICE - contact them immediately by dialling 999 or via your control room, giving them the
information shown under ‘See’.
• Use all the channels of communication available to you to inform staff, visitors, neighbouring premises,
etc of the danger.EMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 10 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
Act
• Secure your immediate environment and other vulnerable areas.
• Keep people out of public areas, such as corridors and foyers.
• Move away from the door and remain quiet until told otherwise by appropriate authorities or if you need
to move for safety reasons,
such as a building fire.
Armed Police
In the event of an attack involving firearms or weapons, a Police Officer’s priority is to protect and
save lives.
Please remember:
•Initially they may not be able to distinguish you from the gunmen.
•Officers may be armed and may point guns at you.
•They may have to treat the public firmly. Follow their instructions; keep hands in the air / in view.
•Avoid quick movement towards the officers and pointing, screaming or shouting.
7. Robbery
7.1 If a Guest reports a theft
Ask for a description of the items that have been taken
If any of the items taken include
i) Credit/Debit Cards - Get the guest to call their banks immediately (Theft from credit cards usually
happens in the first hour) Contact number for banks can be found on the internet. Then contact police
ii) Car Keys - Ask the guest to check that their car is still in the car park, they should not approach
the car as the theft may be watching to see which car belongs to them.
iii) Wallet - Advise we check bins in the area of the theft as thief will usually discard this as they
would not want to get caught with it.
For any reports of theft, guests should be taken to a secure area to call the police (do not allow them to call
from a reception phone, as theft may over hear victims personal details like address)
Contact police on 0845 125 2222 (this is a 24hr line)
Fill in accident/incident report form. Include Crime Incident number, which the police will allocate to the
guest at the end of the phone call.
N.B. - Guest cannot have access to security video, due to data protection act. All requests for CCTV must
come through the police, who will contact security.
7.2 Serious Incident requiring Police Presence
• Someone's life is in danger;
• Someone is at risk of violence, or property is about to be damaged;
• A serious offence is in progress;
• A suspect is at the scene or an early arrest is likely;
• Serious disruption to the public is likely
• Very serious crime (e.g. Rape, GBH)
Contact police on 999 Provide the following contact details : Surrey Sports Park, Richard Meyjes Road,
Guildford, GU2 7AD. and description of incident.
After incident fill out an accident/incident report formEMERGENCY ACTION PLAN SECTION: EAP 1
PAGE: 11 of 11
ISSUE: FOUR
Approved by: Jonathan Acott DATE: April 2015
TITLE: EMERGENCY ACTION PLAN – External Organisations
8 Action in the Event of a Lost or Missing Child
8.1 Lost Child
In the event of a child being reported missing to any member of crew or Front of House the duty
manager must be informed immediately.
A description of the child must be given.
Inform crew if the child was last seen in or around the poolside or changing areas
Once the child is found the parent must be informed and the child taken to Front of House.
The incident will be recorded in the incident report form.
If the child is not found after a thorough search, the Police will be informedTo Whom It May Concern
Our ref: TK/IND 19 July, 2018
Zurich Municipal Customer: University of Surrey and Wholly-Owned
Subsidiary Companies
This is to confirm that University of Surrey and Wholly-Owned Subsidiary
Companies has in force with this Company until the policy expiry on
31 July 2019 Insurance incorporating the following essential features:
Zurich Municipal Policy Number: NHE-17CA01-0013
Zurich House
1 Gladiator Way
Farnborough Limit of Indemnity:
Hampshire Public Liability: £ 35,000,000 any one event
GU14 6GB Products Liability: £ 35,000,000 for all claims in the
Pollution: aggregate during
Telephone: 0800 335500
any one period of
E-mail: nicola.pilsbury@uk.zurich.com
insurance
Zurich Municipal
Zurich Municipal is a trading name Employers’ Liability: £ 35,000,000 any one event
Zurich Insurance plc inclusive of costs
A public limited company incorporated
in Ireland Registration No. 13460
Excess:
Registered Office: Zurich House, Public Liability/Products Liability/Pollution: £250 any one
Ballsbridge Park, Dublin 4, Ireland. event
UK Branch registered in England and Employers’ Liability: Nil any one claim
Wales Registration No. BR7985.
UK Branch Head Office: The Zurich
Centre, 3000 Parkway, Whiteley,
Fareham, Hampshire PO15 7JZ. Indemnity to Principals:
Zurich Insurance plc is authorised by Covers include a standard Indemnity to Principals Clause in respect of
the Central Bank of Ireland and contractual obligations.
authorised and subject to limited
regulation by the Financial Conduct
Authority. Details about the extent of Full Policy:
our authorisation by the Financial The policy documents should be referred to for details of full cover.
Conduct Authority are available from
us on request. Our FCA Firm
Reference Number is 203093.
Yours faithfully
Underwriting Services
Zurich Municipal
MSTDNA01�SURREY
Surrey UCAS Exhibition Risk Assessment
Assessor: Paul Daniell Monitored by:
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Date assessed: February 2019
Signature:
Title: Safety Adviser
Event: Surrey UCAS Exhibition Organisation: University of
Surrey
Venue: Surrey Sports Park at Surrey University Inclusive dates of site attendance: 24th for set up, 25th to 26th February 2019
4 = High - certain to cause death
3 = Medium - probable to cause serious injury
Key to worst case outcome (A):
2 = Low - possible to cause first aid injury
1 = Very low - unlikely to cause injury/ damageYou can also read
