Senior Mobility Guide - Staying Connected in San Mateo County June 2021
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Senior Mobility Guide
Staying Connected in San Mateo County
June 2021
Table of Contents Introduction
This guide provides information about a wide
Introduction ........................................................1 range of programs and services that can help
you stay mobile, active and connected to your
Transit Service Information...................................3 community. These programs include helping you
Mobility Ambassadors.........................................7 remain a safe driver and specialized assistance
getting out into the community. Regardless of
ADA Paratransit...................................................8 your situation, there are services available that
can help you. Here are some common situations
Information and Assistance..................................9
and information you may find helpful.
Local Shuttles....................................................10
Senior Center Transportation Services................14 You drive yourself and plan to keep driving as long as you safely can.
• A driver safety course can help keep your skills sharp
Resources at a Glance........................................16 and make sure you know how to adjust for changes as
you get older. Page 36
Community Transportation Services...................24
• Many publications and online resources can help you spot
Private Transportation Services......................... 33 possible difficulties before they become serious problems. Page 37
Local Driver Safety Training............................... 36 You drive yourself but don’t feel as confident as you used to.
• A driver safety course can help you learn how to adjust
Other Driver Safety Resources............................37 your driving and deal with issues related to vision,
flexibility, reaction time and medication. Page 36
Walking and Fitness.......................................... 40
• Adjustments to your car may help you drive with more
Other Information Resources..............................41 confidence. Page 38
Quick Phone List......................... Inside back cover • Public transportation may be an option for you. If you
haven’t ridden a bus for a long time, you might be surprised
by how much they’ve changed. Page 3
The Senior Mobility Guide can also be accessed • A SamTrans Mobility Ambassador can help you learn about
at: www.peninsularides.com transportation options. Page 7
1 | Page
You’ve cut back on your driving and are looking for other ways to get around.
• Depending on your physical abilities, public transportation Transit Service Information
may be an option for some of your needs. Buses now have
a lot of features that make them easier to use. Page 3 The San Mateo County Transit District
• If using the bus is too hard for you, you might be eligible for manages a range of public transit services,
services that pick you up at home and take you where you including SamTrans bus service, paratransit
want to go. Page 8 service for individuals who cannot use
You ride public transportation but you’re finding it more difficult as you get fixed-route transit, and Caltrain rail service.
older, for example, if you need to carry anything.
• Many communities have small buses that are designed SamTrans
for short trips to go shopping, to the library and to medical SamTrans provides fixed-route bus service throughout San Mateo County
appointments. Page 10
and into parts of San Francisco and Palo Alto. Seniors and people with
You are concerned about a friend or family member who probably shouldn’t disabilities with approved ID can save money by paying the Eligible
be driving anymore. Discount fare and enjoy priority seating at the front of the bus whenever
• Several publications provide tips about how to talk to available.
friends and family about driving. Page 38 SamTrans buses have many amenities for those with physical challenges.
• Get the latest information about Department of Motor All SamTrans buses can “kneel” to lower the bus so the first step is
Vehicles policies on testing, reporting and license renewal. Page 38 easier to reach, and also have ramps for those with mobility devices
You can’t drive, or prefer not to, and transit routes just don’t go where you or who have difficulty climbing steps. Each bus has grab rails and two
need to go wheelchair spaces — the operator will secure the device in place, and
• You may be able to get a ride on services operated by offer a lap and shoulder belt for added safety. SamTrans buses make
community organizations and some cities. Page 24 amplified announcements of major transfer points, intersections and
Your condition doesn’t let you drive or use public transportation. destinations. An electronic message board inside the bus displays the
• You may be eligible for paratransit service that picks you up same information. External loudspeakers announce the route number
at home and takes you where you want to go. Page 8 and destination of the bus at all bus stops.
You need help from another person in order to go anywhere. Free travel training is available for people with disabilities who want to
learn to ride SamTrans buses or Caltrain. For more information about
• Services operated by community organizations and some
cities may be able to help you. Page 24 travel training, call 650-508-6202.
For more information about SamTrans service, call 1-800-660-4287
(TTY 650-508-6448) or visit www.samtrans.com. Redi-Wheels
Page | 2 3 | Page
paratransit is available for people whose disabilities or health conditions BART (San Francisco Bay Area Rapid Transit)
prevent them from using the bus. See page 8 for more information. BART (San Francisco Bay Area Rapid Transit) BART is a regional rail
service with six stations in northern San Mateo County (Daly City, Colma,
Caltrain South San Francisco, San Bruno, San Francisco Airport and Millbrae).
Caltrain operates rail service on the Peninsula between San Jose The entire BART system consists of five lines that serve all BART stations
and San Francisco, with commute-hour service to Gilroy. Caltrain has in San Mateo, San Francisco, Alameda and Contra Costa counties.
11 full time stations in San Mateo County, with an additional 2 providing With the recently added Milpitas and Berryessa stations, Santa Clara
weekend-only service. Caltrain connects with BART at the Millbrae Transit County also has service. BART has many features to make it easy for
Center. Seniors and people with disabilities with appropriate ID may seniors and persons with disabilities to use it. There is disabled parking
save by paying the Eligible Discount fare. All fares must be paid prior to at all stations with parking lots. All BART stations have escalators and
boarding, either by tagging on (and then tagging off at the destination) elevators to the platforms. From the platform, there is level boarding to
with a Clipper card at the Clipper reader, by purchasing a paper ticket the trains. All BART cars have space for wheelchairs and priority seats
from the ticket machines on the station platforms, or through the online for seniors and people with disabilities. Station Agents are available at
mobile app. all times in each station to help seniors and persons with disabilities.
The older “Gallery” style trains have a wheelchair accessible car that can For more information on BART service or ticket vendors call
accommodate up to three wheelchairs. The newer Bombardier trains can 650-992-2278 (TTY 510-839-2220) or visit www.bart.gov.
accommodate up to 5 wheelchairs, one in each car, space permitting.
Boarding assistance is available from conductors, including the use of San Francisco Municipal Transportation Agency (Muni)
a lift or bridge plate for wheelchair users and those who have difficulty Muni provides public transportation in San Francisco and connects
with stairs. Caltrain stations that are not currently wheelchair accessible with SamTrans, Caltrain and BART. Muni buses are fully accessible on all
are 22nd Street, South San Francisco, Broadway, Atherton, Stanford and lines. Muni Metro Light Rail services are accessible at all stations and at
College Park. The other 26 stations are fully accessible. key stops on the surface portion of the Muni Metro Light Rail.
All Caltrain stations provide free parking for passengers with a Disabled For a brochure or more information on Muni’s Accessible Services,
placard. please call the Muni Accessible Services Program at 415-701-4485
Senior Clipper cards are available by mail (see www.511.org or (TTY 415-701-4730) or visit www.sfmta.com/getting-around/
www.Clippercard.com for details) or at Bay Area transit agencies. accessibility/access-muni-buses.
Regional Transit Connection Clipper cards for people with disabilities For more information on Muni service call 415-701-2311
are available at Bay Area transit agencies. For more information on (TTY 415-701-2323) or visit www.sfmta.com.
Caltrain service, call 1-800-660-4287 (TTY 650-508-6448), or visit
www.caltrain.com.
Page | 4 5 | PageSanta Clara Valley Transportation Authority (VTA)
VTA provides public transit in Santa Clara County and connects with
Mobility Ambassadors
SamTrans in Palo Alto. All buses are equipped with lifts or ramps to
make boarding easier for persons who use mobility devices or for Mobility Ambassadors are volunteers who help
anyone who may have difficulty negotiating steps. VTA requires that older adults and people with disabilities become
all mobility devices be secured on VTA buses. VTA’s light rail stations familiar with their transportation options.
provide level boarding — meaning that there are no steps required to An Ambassador can help you plan a trip using
get on board — or ramps for boarding assistance. public transit, conduct group and one-on-one
rider training, and teach you about alternatives
For more information on VTA service, call 408-321-2300 to driving, such as community shuttles. They
(TTY 408-321-2330) or visit www.vta.org. also give educational presentations, help you
find a driver safety class and organize group
trips on public transit to interesting destinations. You can set up an
appointment with an Ambassador by calling 650-508-6362.
Discounts on Public Transit
Seniors (age 65 and older) are eligible for discounted fares You can meet your assigned Ambassador at a senior center, a community
on SamTrans, Caltrain, and all other Bay Area public transit center, or at a public library near your home. If you live in a building
systems if they possess a valid photo ID, or a Medicare Card, or a that has a community or conference room, you can meet with your
Department of Motor Vehicles Disabled Placard Identification Card. Ambassador there. The volunteer Ambassadors, many of whom are older
The Regional Transit Connection (RTC) is available for people adults themselves, are carefully screened, comprehensively trained, and
with disabilities. Seniors can apply for a Senior Clipper Card at are eager to show others how to enjoy riding public transit.
SamTrans Headquarters or through the mail. The card is free and To learn more about the Mobility Ambassador Program, or to volunteer to
does not expire. For more information or to request an application, be an Ambassador, contact the Program Coordinator, Senior and Veteran
call SamTrans at 1-800-660-4287 (TTY 650-508-6448) or visit Mobility at 650-508-6362 or email us at Ambassador@samtrans.com.
www.samtrans.com/clipper.
Page | 6 7 | PageVeterans Mobility Corps buses, vans and sedans serve most of the county and will come to your
The Veterans Mobility Corps is a unique Vet-to-Vet program providing home and take you to your destination. The vehicles can accommodate
free assistance to all military veterans who cannot (or choose not to) wheelchairs. Trips can be reserved up to seven days in advance and as
drive due to physical, emotional or mental disabilities. Veteran Volunteers late as the day before your trip.
(who are military veterans themselves) assist fellow veterans to maintain For more information on ADA paratransit service in San Mateo
mobility and independence by training them to ride public transit and County, call Redi-Wheels/RediCoast at 650-508-6241 or visit
access other alternatives to driving, such as community shuttles. They www.samtrans.com/ Accessibility/Paratransit.html.
are carefully screened and trained to work with veterans of any age,
and with a variety of disabilities.
In addition to conducting one-to-one and group rider training, Veteran Information and Assistance
Volunteers are also available to give educational presentations and
organize group trips on transit to popular destinations. The following organizations provide staff who can consult, advise and
assist individuals on a wide range of issues including transportation
If you would like to learn more about the Veterans Mobility Corps, to
services and programs available in various parts of San Mateo County:
schedule an appointment with a Veteran Volunteer, or to volunteer,
contact the Mobility Coordinator at 650-508-6362 or visit
Vet2Vet@samtrans. Healthy Aging Response Team (HART) (north County):
Weekdays, 8:30 am to 4:30 pm
650-991-5558
HART@dcpartnership.org
ADA Paratransit www.dcpartnership.org/programs/healthy-aging-response-team
If you are unable to use the SamTrans regular bus service some or
all of the time due to a disability, you may be eligible for Americans Self Help for the Elderly (mid County): 650-342-0822
with Disabilities Act (ADA) paratransit service. There are no age or Peninsula Family Service (south County): 650-403-4300
income requirements. If you think you might be eligible, please call Senior Coastsiders (coastal County): 650-726-9056
650-366-4856 to apply. Before you can use ADA paratransit, SamTrans www.seniorcoastsiders.org
will need to evaluate your eligibility. This process may take up to 21 days
from the date that you complete the application process.
SamTrans operates the paratransit service called Redi-Wheels on the
bayside of the county and RediCoast on the Coastside. Paratransit
Page | 8 9 | PageMenlo Park Cross Town Shuttle
Local Shuttles Service Area: Menlo Park
Local shuttles are typically vans or shuttle Hours: Monday through Friday, 8:00 am to 6:00 pm
buses that serve small areas within cities and Fare: Free
communities weekdays during the midday,
with some exceptions. Eligibility: Open to all, no restrictions
Accessibility: The vehicles are wheelchair-accessible.
Bayshore/Brisbane Senior Shuttle For More Information: Menlo Park Transportation Division
Service Area: Brisbane/Bayshore 650-330-6770
Neighborhood of www.menlopark.org/shuttles
Daly City The Menlo Park Cross Town Shuttle serves the Menlo Park Senior
Hours: Monday-Friday, midday hours Center, Sequoia Belle Haven, Veteran’s Administration Medical Center,
Menlo Park Library, Crane Place, Menlo Park Caltrain Station, Little
Fare: Free House, Partridge/Kennedy, Palo Alto Medical Foundation, Stanford
Eligibility: Open to all, no restrictions Shopping Center, Stanford Medical Center, Menlo Commons, and Sharon
Accessibility: All vehicles are wheelchair accessible Heights. The shuttle is a 20-passenger bus with two spaces available for
wheelchairs. The shuttle stops at all marked shuttle stops and SamTrans
For More Information: 1-800-660-4287 (TTY 650-508-6448) bus stops.
Or to book a ride: 415-740-9458
For schedules and a map, go to www.smctd.com/shuttles. Menlo Park Shoppers’ Shuttle
The Bayshore/Brisbane Senior Shuttle operates request-ride service Service Area: Menlo Park
during the midday and connects to the Bayshore Caltrain Station. Hours: Tuesdays, Wednesdays and Saturdays,
Passengers may request rides for any purpose within the service 9:30 am to 1:30 pm
area. To request a ride, the passenger must call and leave a message
Fare: Free
stating when and where they would like to be picked up and dropped
off. The driver will then return the call and work out the schedule with Eligibility: Open to all, no restrictions
the passenger. Accessibility: The vehicles are wheelchair-accessible
Page | 10 11 | PageFor More Information: 650-330-6770 between Redwood City Caltrain and the Midpoint
www.menlopark.org/shuttles Technology Park on Broadway. The shuttle serves
By request the shuttle will pick you up at your home in Menlo Park the Stanford Medical Outpatient Center.
starting at 9:30 am (depending on your location) and take you to
destinations such as Woodside Plaza, Peninsula Boardwalk and Sequoia Senior Coastsiders
Station Shopping Center in Redwood City on Tuesdays and Sharon Service Area: Coastside (Half Moon Bay, Moss Beach,
Heights, downtown Menlo Park, or the Stanford Shopping Center on El Granada and Montara)
Wednesdays and Saturdays (times are variable). For the return trips
home, the shuttle will pick up passengers starting at 12:00 pm Hours: Monday through Thursday, 8:00 am to 4:00 pm,
Reservation lines: Friday, 8:00 am to 3:00 pm
Tuesday: 650-330-2286 Fare: $2.00 round trip suggested donation
Wednesday: 650-330-2288 Eligibility: Must be age 60 or older
Saturday: 650-330-2289
Please provide name, address, destination, wheelchair (y/n), and call Accessibility: The vehicles are wheelchair-accessible
back number. For More Information: Kim Olivares, Office Manager 650-726-9056
Senior Coastsiders coordinates transportation with Redi-Coast to
Redwood City-Midpoint Caltrain Shuttle transport seniors from their homes to our facility where they are able
Service Area: Redwood City to take classes, socialize and have lunch, In addition, on Wednesdays
seniors living in Moss Beach, El Granada and Montara are dropped off
Hours: Monday through Friday, peak commute
at Safeway for grocery shopping and then taken home. On Fridays, the
hours 6:45 am - 9:20 am and again at
same service is provided to those seniors living in Half Moon Bay.
3:30 pm to 6:00 pm
Fare: Free
South City Shuttle
Eligibility: Open to all, no restrictions
The South City Shuttle provides service around South San Francisco,
Accessibility: All vehicles are wheelchair-accessible with trips to local stores, the senior center, libraries, city hall and parks.
For More Information: 650-588-1600 Service Area: South San Francisco BART, Hillside/Chestnut,
https://commute.org/route/midpoint-caltrain Linden/Aspen, Orange West Orange Library,
The Redwood City-Midpoint Caltrain shuttle runs Main Library, Rotary Plaza,
Page | 12 13 | PageHours: Monday through Friday, 7:00 am to 7:00 pm For More Information: 650-738-7350
Fare: Free CaR@ci.pacifica.ca.us
Eligibility: Open to all, no restrictions The CaR Program has been made possible due to the generosity of
Sirkka Niukkanen.
Accessibility: All vehicles are wheelchair-accessible
For More Information: 1-800-660-4287 (TTY 650-508-6448) Redwood City Veterans Memorial Senior Center
For schedules and a map go to www.smctd.com/shuttles.
Service Area: Redwood City
Hours: Tuesday, Wednesday, Thursday
8:00 am to 2:00 pm
Senior Center Transportation Services
Fare: Free
Pacifica Senior Center Connect-A-Ride Eligibility: Must be a Redwood City resident and attend the
(CAR) program Veterans Memorial Senior Center
Service Area: Trips must begin or end Accessibility: Vehicles are wheelchair-accessible. When
in Pacifica. Includes reserving, inform staff if you are travelling with
city of Pacifica, Colma a wheelchair so they can allow additional time
BART and hospitals in scheduling and identify an appropriate pickup
between Daly City and spot.
Burlingame. For More Information: Veterans Memorial Senior Center,
Hours: Monday through Friday, 650-780-7270
pickups 8:45 am to
10:00 am, drop-offs
1:00 pm to 2:15 pm
Fare: Up to 8 trips per month at $5.00 per trip
Eligibility: Must be age 65 or older and a Pacifica resident.
(Continued on Page 24)
Must fill out application.
Accessibility: Some wheelchair-accessible service is available
Page | 14 15 | PageResources at a Glance
Wheelchair
Name of Service Area Phone Trip Types Accessible Fare Eligibility Reservations Days and Hours Page
Local Shuttles
Bayshore/Brisbane Bayshore/Brisbane 800-660-4287 Any Yes Free Open Call driver Monday–Friday, 10
Senior Shuttle neighborhood of Daly City TTY midday hours
650-508-6448
To book a ride:
415-740-9458
Menlo Park Cross Menlo Park 650-330-6770 Any Yes Free Open None Monday–Friday, 11
Town Shuttle 8:00am–6:00pm
Menlo Park Menlo Park South County 650-330-6770 Shopping Yes Free Open Reservation Tuesday, Wednesday 11
Shoppers’ Shuttle (for program lines: and Saturday,
information) Tuesday: 9:30 am–1:30 pm
650-330-2286
Wednesday:
650-330-2288
Saturday:
650-330-2289
Redwood City- Redwood City 650-588-1600 Any Yes Free Open None: catch a Monday–Friday, 12
Midpoint Caltrain bus at a bus stop 6:45am–9:20am and
Shuttle 3:30pm–6:00pm
Senior Coastsiders Half Moon Bay, Moss Beach, El 650-726-9056 To/from senior Yes $2, Age 60 or older Call the senior Monday–Thursday, 13
Granada, Montara center, some round trip center 8:00am–4:00pm,
shopping donation Friday
8:00am–3:00pm
South City Shuttle South San Francisco 800-660-4287 To/from senior Yes Free Open Note: catch a Monday-Friday, 13
TTY center, shopping, shuttle at a bus 7:00am–7:00pm
650-508-6448 libraries, parks stop
Senior Center Transportation
Pacifica Senior Trips must begin or end in 650-738-7350 To/from senior Yes $5.00 per Pacifica Call 24 hours Monday– 14
Center Connect-A- Pacifica. Includes city of center, group trip. Up to resident 65+. ahead for Friday, pickups:
Ride (CAR) Program Pacifica, Colma, BART, and shopping trips 8 trips per Must complete shopping 48 8:45am–10:00am;
hospitals between Daly City and and individual month. an application. hours ahead drop-offs:
Burlingame. medical trips for medical 1:00pm–2:15pm
appointments
Page | 16 17 | PageWheelchair
Name of Service Area Phone Trip Types Accessible Fare Eligibility Reservations Days and Hours Page
Redwood City Redwood City 650-780-7270 To/from senior Yes Free Redwood City Call the senior Tuesday, Wednesday, 15
Veterans Memorial center resident center, ask for Thursday,
Senior Center Lloyd 8:00am–2:00pm
Community Transportation
ACCESS Paratransit Santa Clara County with some 408-321-2300 Any Yes Disabled Request by Same as 24
services in San Mateo County TTY individuals who phone VTA bus service
408-321--2330 cannot use
conventional
public transit.
Avenidas Door To Belmont south to Mountain View 650-289-5453 Any No $9-18 For anyone Call up to Monday–Friday, 24
Door To book a ride: depending without 5 weeks in 8:15am–4:00pm
650-281-5411 on distance their own advance
transportation
or access
to public
transport
Brisbane Village Brisbane 415-508-2185 Any No Free to Members, Call at least one Monday–Friday, 25
Helping Hands dues-paying primarily older week in advance 8:00am–6:00pm
members adults
El Camino Hospital- 10 miles out of 650-940-7016 Any No $7.50 - Community Call the Hospital Monday–Friday, 25
Road Runners El Camino Hospital Mountain $21.00 Members 7:00 am–5:00 pm
Program View
Foster City Village Foster City (but riders may 650-378-8541 Any No Free to Dues paying Schedule at Monday–Thursday, 26
request rides as far north as dues-paying members of least 3 days in 9:00am–2:00pm
San Mateo and as far south as members Foster City advance.
Redwood City) Village
Get Around (City Destinations must be between 650-522-7490 Any Yes $5 per ride Qualifying Request by 24/7 27
of San Mateo the cities of San Mateo, limited to 8 residents 60+ phone
Senior Rides Belmont, Burlingame, Foster trips
Transportation City, Hillsborough, Redwood
Program) City, San Carlos, the Veterans
Hospital in Menlo Park, and
Palo Alto and Stanford Affiliated
Medical Offices.
Page | 18 19 | PageWheelchair
Name of Service Area Phone Trip Types Accessible Fare Eligibility Reservations Days and Hours Page
Get Up & Go (PJCC) San Mateo County (except 650-378-2750 Any non-work Yes Free Older adults Call in advance Monday–Friday, 28
Coastside), Palo Alto VA Health who do not - rides must be 9:30am–3:30pm
Systems, Standford Hospital and drive or find scheduled by
Clinics. it difficult to Wednesday of
use public the week before
transportation your ride.
Got Wheels! Daly City, Colma, Brisbane, 650-403-4300, Any Yes $5.00 per Residents Schedule rides 24/7 29
South San Francisco, San x4329 one-way ride 70+, no-fee on-demand,
Bruno, Millbrae, Burlingame, membership 24 hours a day,
Hillsborough, Half Moon Bay, required. 7 days a week.
Montara, Moss Beach, El
Granada, and SF Airport.
Kaiser Redwood City Hospital service areas and 650-299-3139 Medica Yes Free Kaiser Call to request Monday–Friday, 30
Caltrain Station members after 9:00 am 7:20am–6:45pm
Little House Zone 1: East Palo Alto, Palo Alto, 650-272-5040 Medical, Dental, No $5 per trip Pre-registered Call for Monday–Friday, 30
Transportation Stanford, Portola Valley; Zone Pharmacy, within and users, primarily on-demand 9:00am–4:00pm
2: Menlo Park, Redwood City, Grocery, To/From between older adults. service, no
Atherton, Woodside: Zone 3: San Little House neighboring reservations.
Carlos, Belmont, Foster City, San zones. $9
Mateo per trip
between
non-
neighboring
zones.
Travel
outside
program
area is
subject to
standard
Lyft rates.
Mid-Peninsula Village Burlingame, San Mateo, and 650-260-4569 Any No Free for Members Call at least 4 Monday–Friday, 31
Hillsborough dues-paying business days 8:00am–5:00pm
members ahead
Page | 20 21 | PageWheelchair
Name of Service Area Phone Trip Types Accessible Fare Eligibility Reservations Days and Hours Page
Sequoia Village Belmont, San Carlos, and 650-260-4569 Any No Free for Members Call at least 48 Monday–Friday, 32
Redwood City including Redwood (Volunteers dues-paying hours ahead, one 8:00am–5:00pm
Shores available to members week preferred
answer calls
Mon-Fri,
9:00am-1:00pm)
Seton Medical Daly City BART to Seton Medical 650-991-6480 Any Yes Free Open Catch a shuttle Monday–Friday, 32
Center (Seton BART Center at a bus stop 6:00am–9:00am,
Shuttle) 12:00pm–7:00pm
Private Services
Go-Go Grandparent Nationwide service 855-464-6872 Any No Based on Open Call to request 24/7 33
distance
and time
Need-a-Ride Palo Alto to San Mateo 650-462-0853 Any No Based on Ambulatory Leave a message Monday–Friday, 34
distance for response in 7:00am–5:00pm and
the evening Saturday,
7:00am–12:00pm
Serra Yellow Cab Daly City, Colma, Brisbane, 650-991-2345 Any Yes, upon Based on Open Call for request 24/7 34
Pacifica, Broadmoor, Millbrae, for regular request distance
Burlingame, Hillsborough, reservations
Foster City, Belmont, San Carlos, 650-340-9999
Redwood City and SFO for wheelchair
vans
SilverRide Bay Area 650-853-7433 Activities No Based on Able to walk 20 Call SilverRide 24/7 35
distance feet
and time
ADA Paratransit
SamTrans Bayside portion of San Mateo Co. 650-508-6241 Any Yes $4.25 Unable to ride Call from 7 days Everyday, 5:30am- 8
Redi-Wheels plus Pacifica and Daly City buses due to a ahead up to Midnight, 24 hours in
disability 5:00pm the day some places
before
SamTrans Coastside from south of Devil’s 650-508-6241 Any Yes $4.25 Unable to ride Call from 7 days Monday–Friday, 8
Redi-Coast Slide to the border of Santa Cruz buses due to a ahead up to 6:30am–8:00pm,
County disability 5:00pm the day Saturday, Sunday
before and holidays
8:00am–5:00pm
Page | 22 23 | PageFor More Information: 650-289-5453
Community Transportation Services Or to Book a Ride: 650-289-5411 (up to 5 weeks in advance)
ACCESS Paratransit For More Information: Rides@avenidas.org
VTA ensures a comparable paratransit service is provided to eligible Avenidas Door to Door provides rides up to 12 miles to medical
individuals with disabilities who cannot use conventional public transit appointments, community centers, classes, shopping, beauty salon, etc.
service due to their physical, visual or cognitive disabilities.
Brisbane Village Helping Hands
To learn more about VTA ACCESS paratransit service, eligibility
Service Area: Brisbane
and how to apply, call VTA Customer Service at 408-321-2300
(TTY 408-321-2330) or ACCESS Eligibility Department at 408-321-2381 Hours: Monday through Friday, 8:00 am to 6:00 pm
Monday to Friday from 8:00 am to 5:00 pm; to make a reservation, or Fare: Free to dues-paying members
for account inquires, call 408-321-2380, Monday to Friday, 8:00am to
5:00pm. Eligibility: Members, primarily older adults
Accessibility: The vehicles are not wheelchair-accessible.
Check out VTA’s website at www.vta.org. For direct link to VTA ACCESS
paratransit page, log on to: www.vta.org/go/paratransit. For More Information: 415-508-2185 (leave a message and we’ll return
your call), www.brisbanevillage.org
Avenidas Door To Door Members may receive a variety of services including transportation.
Volunteer drivers (Trained and background checked) use their own
Service Area: Redwood City, Atherton, Woodside, Menlo Park,
cars to provide rides for members to destinations in San Mateo and
Portola Valley, East Palo Alto, Palo Alto, Los Altos,
San Francisco Counties. Trips of any type can usually be accommodated
Los Altos Hills, Mountain View
if requested at least one week in advance. Requests are accepted up to
Hours: Monday through Friday, 8:15 am to 4:00 pm 48 hours in advance.
Fare: Rides with Lyft cost the amount charged by
Lyft along with a $3 service charge
Eligibility: Seniors without their own transportation and
without access to public transportation
Accessibility: The vehicles are not wheelchair-accessible
Page | 24 25 | PageEl Camino Hospital Mountain View - Road Runners Program Virtual hours: Friday 9:00 am to 2:00 pm
Service Area: Both the pick up location and the appointment Fare: Free
location needs to be within a 10-mile radius of Eligibility: Dues-paying Members of Foster City Village
El Camino Hospital Mountain View (excluding
mountain geography) Accessibility: Private vehicles (may not be wheelchair-
accessible but when requesting a ride,
riders may request special service on a
Office Hours: Monday through Friday, 7:00 am to 5:00 pm wheelchair-accessible vehicle)
Closed weekends and holidays For Appointments Call: 650-378-8541
One-Way Fares: 0-1 miles $7.50; 1-2 miles $9.50; 3-5 miles For More Information: fcvillage94404@gmail.com
$13.50; 6-7 miles $18.00; 8-10 miles $21.00.
Full members of Foster City Village can receive rides provided by
Eligibility: Community members volunteer drivers free of charge when scheduling at least 3 days in
Accessibility: The vehicles are not wheelchair-accessible advance from 9:00 am to 2:00 pm Monday-Friday.
For More Information: 650-940-7016 or visit
www.elcaminohospital.org/ Get Around (City of San Mateo Senior Rides
services/roadrunners-transportation Transportation Program)
The Road Runners program of El Camino Hospital in Mountain View Service Area: City of San Mateo
offers transportation to residents of southern San Mateo County. Trips Hours: 24-Hours a day
of any type can be accommodated. RoadRunners has a partnership with
Fare: $5 per ride limited to 8 trips
Lyft for rides out of our area within a 30 miles radius of El Camino
Hospital. All Lyft rides will be charged at full Lyft price. There will also Eligibility: Qualifying residents 60+
be a $3.00 surcharge for Lyft rides. Accessibility: Wheelchair accessible service available
Affordable transportation that is available when
Foster City Village you need it any day at anytime. You can schedule
Service Area: Foster City (but riders may request rides as rides in advance or on-demand, 24 hours a day,
far north as San Mateo and as far south as 7 days a week.
Redwood City) Get Around! is a program offered through the Parks and Recreation
Hours: Monday through Thursday, 9:00 am to 2:00 pm
Page | 26 27 | PageDepartment that offers seniors living in San Mateo a safe and multicultural community.
affordable means of transportation. As a participant in the Get Around! Accessibility: Van with a wheelchair ramp and buses with
Senior Rides Program, you will be able to schedule your rides in advance wheelchair lifts are available. Please indicate
or on-demand, 24 hours a day/7 days a week. Registration is required need for accessibility when requesting your ride.
and can be done online, in person, or by mail:
For More Information: 650-378-2750
Online: www.cityofsanmateo.org
As part of the Get Up & Go program, the Peninsula Jewish Community
Mail or In Person: Complete a registration form and mail to: Center (PJCC) operates a door-to-door, wheelchair-accessible bus and
2645 Alameda de las Pulgas, San Mateo, CA car service for older adults who do not drive. Every weekday, Get Up &
94403, or return to your nearest Recreation Go transports seniors from their homes to destinations within San Mateo
Facility or the Senior Center. Once registration County, for medical appointments, shopping, and personal errands.
is complete a Get Around Membership card will
be mailed within 5-7 days. Destinations must
Got Wheels!
be between the cities of San Mateo, Belmont,
Burlingame, Foster City. Hillsborough, Redwood Service Area: Daly City, Colma, Brisbane, South San Francisco,
City, San Carlos, the Veteran’s Hospitals in San Bruno, Millbrae, Burlingame, Hillsborough,
Menlo Park and Palo Alto and Stanford Affiliated Half Moon Bay, Montara, Moss Beach,
Medical Offices. El Granada, and SF Airport
Hours: 24 Hours/7 days a week
Get Up & Go (Peninsula Jewish Community Center) Fare: $5.00 per one-way ride
Service Area: San Mateo County (no service to the Eligibility: Residents age 70+, no fee membership required
coast side) Palo Alto VA Health Systems,
Stanford Hospital & Clinics Accessibility: Wheelchair accessible service is available
Hours: Every weekday, Monday - Friday, 9:30 am For More Information: Call Got Wheels! Program Coordinator:
to 3:30 pm. Call in advance. Rides must be (650) 403-4300, ext. 4329; or visit online at:
scheduled by Wednesday of the week before www.peninsulafamilyservice.org
your ride. Registration for the limited-membership program
Fare: Free will be on an annual basis and may be done
Eligibility: Adults age 50+; The PJCC serves a diverse on-line or by mail.
Page | 28 29 | PageAs a participant you will be issued a pre-loaded Got Wheels! membership $9 per trip between non-neighboring zones.
card and will be able to schedule rides on-demand 24 hours a day/7 Travel outside our program area is subject to
days a week. Each month participants are able to take up to 6 standard Lyft rates
one-way trips or 3 round trips for only $5.00 per one-way ride. Eligibility: Pre-registered users, primarily older adults
Destinations must be within the Daly City, Colma, Brisbane, South San
Francisco, San Bruno, Millbrae, Burlingame, Hillsborough, Half Moon Bay, Accessibility: The vehicles are not wheelchair-accessible
Montara, Moss Beach, and El Granada. Rides must begin and end within For More Information: 650-272-5040,
the geographic area and San Francisco International Airport. www.penvol.org/littlehouse/transportation
If you need a ride from your home to Little House, the doctor or dentist,
Kaiser Permanente Medical Center - Redwood City grocery stores, and pharmacies call our transportation hotline number at
Service Area: Redwood City Medical Center campus 650-272-5040. We will arrange for a Lyft Driver to pick you up from your
and to/from Redwood City Caltrain Station home within a few minutes. When you’re ready to return, call us back and
we will get you a safe, comfortable ride home. No cell phone needed!
Hours: Monday through Friday 7:20 am - 6:45 pm
(call to request) Lyft drivers are adhering to local Covid-19 standards to ensure the safety
Fare: Free for Kaiser Permanente Members of both passengers and drivers, including requiring masks, sanitizing
(tips not accepted) cars, and back seat rides.
Accessibility: Shuttle vehicles are wheelchair accessible
Mid Peninsula Village
For More Information: 650-299-3139
Service Area: Burlingame, San Mateo, Hillsborough
Hours: Monday through Friday, 8:00 am to 5:00 pm
Little House Transportation
Fare: Free to dues-paying members
Service Area: Zone 1: East Palo Alto, Palo Alto, Stanford,
Portola Valley. Zone 2: Menlo Park, Redwood Eligibility: Members, primarily older adults
City, Atherton, Woodside. Zone 3: San Carlos, Accessibility: The vehicles are not wheelchair-accessible
Belmont, Foster City, San Mateo
For More Information: 650-260-4569*, email: info@villagesofsmc.org
Hours: Monday through Friday, 9:00am to 4:00pm or visit: www.villagesofsmc.org
Fare: $5 per trip within and between neighboring Dues-paying members may receive a variety of services including
zones transportation. Volunteer drivers (trained and vetted) use their own
Page | 30 31 | Pagecars to provide rides for members to destinations in San Mateo County Seton Medical Center - Daly City (Seton BART Shuttle)
from Burlingame to Palo Alto. Trips of any type can be accommodated if Service Area: Daly City BART to Seton Medical Center
booked at least 4 business days in advance.
Hours: Monday through Friday 6:00 am - 9:00 am
*Volunteers available to answer calls Monday through Friday, and 12:00 pm - 7:00 pm
9:00am-1:00pm.
Fare: Free
Accessibility: The vehicles are wheelchair-accessible
Sequoia Village
Service Area: Belmont, San Carlos and Redwood City including Eligibility: None
Redwood Shores For More Information: 650-991-6480
Hours: Monday through Friday, 8:00 am to 5:00 pm
Fare: Free to dues-paying members Private Transportation Services
Eligibility: Members, primarily older adults
Accessibility: The vehicles are not wheelchair-accessible GoGoGrandparent
For More Information: 650-260-4569*, email: info@villagesofsmc.org Service Area: Nationwide service
or visit: www.villagesofsmc.org
Hours: Rides are available 24/7
Dues-paying members may receive a variety of services including
transportation. Volunteer drivers (trained and vetted) use their own Fare: Fares are quoted in advance based on distance
cars to provide rides for members to destinations in San Mateo County traveled and time traveled
from Burlingame to Palo Alto. Trips of any type can be accommodated if Eligibility: Open to all, no restrictions
booked at least 4 business days in advance.
Accessibility: Vehicles can transport folding wheelchairs and
*Volunteers available to answer calls Monday through Friday, passengers who are transferable
9:00am-1:00pm. For More Information: 855-464-6872, www.gogograndparent.com
Register by calling 855-464-6872 and press option 0 to speak
to an operator or using the online registration web page at
www.gogograndparent.com before using the service. Custom pick-ups,
group accommodations, and scheduled services are also available.
Page | 32 33 | PageNeed-a-Ride SilverRide
Service Area: Palo Alto north to San Mateo SilverRide provides assisted transportation,
Hours: Monday through Friday 7:00am to 5:00pm, companions, personalized activities, and
Saturday, 7:00am to 12:00pm group events for older adults who want
to get things done, socialize and have
Fare: Fare is based on distance traveled. enriching life experiences. As part of its
Eligibility: Must be ambulatory service, SilverRide coordinates and refers
a network of complementary products
Accessibility: Vehicles are not wheelchair-accessible
and services that together provide a
For More Information: 650-462-0853 comprehensive lifestyle solution for older
Need-a-Ride is a ride-request service. Leave a message and your call will adults.
be returned between 6:00 pm and 9:00 pm. Service Area: Throughout the
Bay Area
Serra Yellow Cab Fare: Fares are quoted in
Service Area: Offers dispatch service to/from Daly City, advance based on
Colma, Brisbane, Pacifica, Broadmoor, distance traveled,
Millbrae, Burlingame, Hillsborough, San Mateo, time of day and
Foster City, Belmont, San Carlos, Redwood City, accompaniment
Menlo Park and SFO. preference.
Hours: Rides are available 24/7 Eligibility: Clients must be able to walk a minimum
of 20 feet with a walking aid.
Fare: Fare is based on distance traveled
Accessibility: Vehicles can transport folding wheelchairs
Eligibility: Open to all, no restrictions
and passengers who are transferable.
Accessibility: Wheelchair vans are available upon request
For More Information: 650-853-7433, www.silverride.com
For More Information: www.serrayellowcab.com
To Book a Ride: 650-222-2222
650-991-2345 for regular reservations
650-340-9999 for wheelchair vans
Page | 34 35 | PageLocal Driver Safety Training Other Driver Safety Resources
AARP Self Assessments
The AARP Driver Safety Program offers local classes for drivers aged 50 If you are becoming concerned about your ability to drive a vehicle,
or over. The courses cover many topics related to being an older driver, information developed by various aging and traffic safety groups may
such as traffic rules, staying flexible, medications, etc. The course is help you determine whether you need to have a more formal evaluation
designed to help you remain a safe driver. It covers normal age-related of your driving abilities.
physical changes and how to adjust your driving to allow for these
changes. Additionally, all insurance companies offer a discount to AARP Roadwise Review—AAA (online tool)
Driver Safety graduates. Courses are offered throughout the year. Each The AAA Roadwise Review is an interactive online tool that helps
class is eight hours long, most commonly in two four-hour segments you to identify potential aging-related driving issues, identify
over two days. In San Mateo County, courses meet at nearly 20 locations steps to reduce risk, and monitor your driving health in private.
throughout the county. AARP now offers a four-hour renewal course for Go to www.seniordriving.aaa.com for this and other helpful online
previous graduates. resources, including an online older driver safety course.
For information on AARP Driver Safety courses in your area, and for other Driving Decisions Workbook
helpful information, go to www.aarp.org/drive or call 877-846-3299. The University of Michigan developed a web-based workbook to help
older drivers evaluate their ability to drive safely. The workbook is
NOTE: All classroom driving courses have been cancelled until
available online at
09/01/2021 due to the COVID-19 pandemic. Online classes are
https://deepblue.lib.umich.edu/handle/2027.42/1321
available at www.aarpdriversafety.org.
National Highway Traffic Safety Administration Brochures
California Highway Patrol (CHP) The National Highway Traffic Safety Administration (NHTSA) has
The California Highway Patrol offers an Age Well-Drive Smart seminar developed a series of online publications that address older adults’
in conjunction with the San Mateo County Commission on Aging and ability to drive safely. These include “Safe Driving for Older Adults,”
San Mateo County Supervisor Warren Slocum. The free class is three “Driving Safely While Aging Gracefully” and materials dealing specifically
hours long and is designed to help keep older drivers on the road longer with driving after a stroke or with various conditions, such as arthritis,
and refresh their driving skills. To register for the seminar or for more Parkinson’s disease, sleep apnea, diabetes, or seizures. These resources
information, please call the office of Supervisor Warren Slocum at can be viewed online at www.nhtsa.gov/road-safety/older-drivers.
650-363-4570 or email mdragun@smcgov.org.
Page | 36 37 | PageCopies of most can be ordered by calling the NHTSA at 888-327-4236 Restrictions may be imposed relating to declining physical condition.
(TTY 1-800- 424-9153). The number one restriction for senior drivers is vision-related and usually
requires the driver to wear glasses or corrective contact lenses. Some
Adjusting Your Vehicle other common restrictions are no freeway driving, no nighttime driving,
Proper adjustment of seats, mirrors, headrests and the steering wheel no rush hour driving, or driving only with proper support to ensure a
can help keep you driving safety. A variety of simple devices can be proper driving position.
added to help compensate for physical changes or simply to make the For More Information: 1-800-777-0133 (or TTY 1-800-368-4327),
vehicle fit you more comfortably and safely. The American Society on
www.dmv.ca.gov/portal/dmv/detail/about/
Aging, the American Automobile Association and AARP have developed a
senior/senior_top
program called CarFit,Helping Mature Drivers Find Their Perfect Fit.
For more information, go to www.car-fit.org or to www.aarp.org and search Disabled Parking Placards
for “driver safety.” You can get a Disabled Person placard or license plates if you have
impaired mobility and a licensed physician, surgeon, physician’s
Talking to Family and Friends assistant, nurse practitioner, or certified nurse-midwife certifies your
The Hartford insurance company has developed a series of publications condition.
about initiating conversations with older drivers, exercise for drivers, The placard and plates entitle you to park your vehicle in parking spaces
vehicle technology and older drivers, dementia and driving, and other designated for persons with disabilities, including spaces at a blue or
topics. These publications can be viewed online, downloaded, or ordered green curb, at metered on-street parking spaces at no charge, and in
at www.thehartford.com/resources/mature-market-excellence. areas that require residential or merchant permits. You do not have to
own or drive the vehicle to use the placard.
Department of Motor Vehicles (DMV) Licensing
The DMV does not take away your driver’s license when you reach a
certain age. Your mental and/or physical condition and your ability to
follow traffic laws and rules regardless of age determine whether your
license is renewed, restricted, suspended or revoked. All customers age
70 or older must renew their driver’s license in person at a DMV office.
Page | 38 39 | Page• Peninsula Jewish Community Center (Foster City):
Walking and Fitness 650-378-2737 or www.pjcc.org/health/fitness/hf-classes-fitlife.html
Fitness and exercise are key components of your
mobility. Not only does regular exercise make it Other Information Resources
easier to walk to destinations and travel on transit,
it also helps maintain your body’s strength, flexibility, Help at Home Directory
reflexes and coordination, which can lengthen the
amount of time you are able to drive safely. The Help at Home Directory is a mini reference guide to assist San Mateo
County adults of all incomes to remain in their homes when they are ill,
disabled or in crisis. The guide is developed by the San Mateo County
City Parks and Recreation Departments Commission on Aging and contains some information on transportation
Most cities in San Mateo County offer health and exercise classes in the county.
through their Parks and Recreation Departments. Some cities even have
Printed copies of the directory can be found at all senior centers in the
programs targeted specifically at older adults. For more information,
County, or you can request a printed copy by calling 650-573-2643.
contact your city’s Parks and Recreation Department.
PDF versions of the booklet in English, Spanish or Chinese can be found
at www.smchealth.org/helpathome.
Community Exercise and Fitness Classes (membership based)
The three YMCAs in San Mateo County offer a variety of fitness classes
appropriate for older adults. The Peninsula Jewish Community Center
Peninsula Library System
(PJCC) offers a Stay Fit for Life program, which is designed specifically for There are 33 libraries in San Mateo County, with at least one branch
sedentary older adults. Membership discounts are available for seniors in almost every city. Each library has many informational resources for
at YMCAs and the PJCC.For more information on membership and a seniors, such as printed copies of the Community Information Handbook
current schedule of classes: and helpful librarians who will do their best to help you find answers
• Peninsula Family YMCA (San Mateo): to your questions. Additionally, each library has maps and schedules
650-286-9622 or www.ymcasf.org/Peninsula for local transit. Most libraries also have computers that you can use
to access websites and staff who can look up most of the Internet
• Sequoia YMCA (Redwood City): references in this guide for you.
650-368-4168 or www.ymcasv.org/sequoia
•
To find the branch nearest you, consult the blue government pages
• East Palo Alto YMCA: of your local phone book or go to www.plsinfo.org.
650-328-9622 or www.ymcasv.org/eastpaloalto
Page | 40 41 | PageSMC Connect
SMC Connect is an online Quick Phone List
search engine that helps users
locate community services in Public Transit
San Mateo County developed Bay Area Transportation 511
by the County of San Mateo SamTrans & Caltrain 800-660-4287
Human Services Agency. SamTrans Travel Training 650-508-6202
Go to www.smc-connect.org. Redi-Wheels 800-660-4287
BART 650-992-2278
511 VTA (general transit information) 408-321-2300
VTA ADA Paratransit (ACCESS) 408-321-2300
511 is a one-stop resource Muni (general transit information) 415-701-2311
for Bay Area transportation information, including real-time Muni Accessible Services 415-701-4485
traffic conditions, public transportation routes and schedules,
bicycling information and much more. 511 information is available
on the phone by dialing 511 or on the web at www.511.org.
Community Transit Services
To use the phone service, speak your choices or press zero to use Avenidas Door To Door 650-289-5453
touch-tone menus. It is a free service and is available 24 hours a day, Bayshore/Brisbane Shuttle 800-660-4287
seven days a week. The website includes an interactive trip planner. Brisbane Village Helping Hands 415-508-2185
Phone users who are hearing impaired can use 511 by calling 711. El Camino Hospital Roadrunners 650-940-7016
Foster City Village 650-378-8541
Get Up & Go (PJCC) 650-378-2750
Senior Mobility Guide Online Pacifica Senior Center Transportation Service 650-738-7350
An online version of this guide is available at www.peninsularides.com. Redwood City Kaiser Hospital 650-299-3139
The online guide has live links to all the web resources listed in this print Redwood City Midpoint Caltrain Shuttle 650-588-1600
version. Senior Coastsiders 650-726-9056
Sequoia & MidPen Villages 650-260-4569
Requesting a Senior Mobility Guide Seton Medical Center 650-991-6480
Additional Guides can be obtained in the lobby of SamTrans South City Shuttle 800-660-4287
Headquarters located at 1250 San Carlos Avenue, San Carlos,
California 94070. Guides can also be requested by calling
650-622-7823. The Guide is available in English, Spanish and Chinese.
Page | 42 43 | Page1250 San Carlos Ave. San Carlos, CA 94070-1306 www.samtrans.com/seniors
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