Savision Live Maps Release Notes - RELEASE 10.6.2 - Martello Technologies
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Savision Live Maps Release Notes RELEASE 10.6.2 DOCUMENT DATE: JUNE 7, 2021
NOTICE
The information contained in this document is believed to be
accurate in all respects but is not warranted by Martello Technologies
Corporation. The information is subject to change without notice and
should not be construed in any way as a commitment by Martello
Technologies or any of its affiliates or subsidiaries. Martello
Technologies and its affiliates and subsidiaries assume no
responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate
such changes.
No part of this document can be reproduced or transmitted in any
form or by any means - electronic or mechanical - for any purpose
without written permission from Martello Technologies.
Trademarks
MarWatch™, Savision, GSX, Martello Technologies, and the Martello
Technologies logo are trademarks of Martello Technologies
Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be
trademarks of their respective companies and are hereby
acknowledged.
© Copyright 2021, Martello Technologies Corporation
All rights reserved
Release Notes
Release 10.6.2 - June 7, 2021Table of Contents
CHAPTER 1
Introduction 4
Document Purpose and Intended Audience 4
Revision History 4
CHAPTER 2
Savision Live Maps 10.6.2 5
Supported System Center Operations Manager Versions 5
CHAPTER 3
Fixed Issues 6
CHAPTER 4
Known Issues and Workarounds 7
Mobile Notifications 7
Themes Not Available 7
Duplicate Default Themes 8
Insufficient Privileges when Launching the Authoring Console 8
Service Manager Integration does not Work Correctly with Service Manager
2012 SP1 8
Authoring Console is Slow on a Single Processor Machine 8
Service Level Health States and Alerts are Delayed 8
Minutes Defined in Business Hour Settings are Ignored 9
Microsoft SCOM Service 9
Error while Creating a SCOM Group in a Savision Live Maps Service
Management Pack 9
Group Health Rollup Versus Maintenance Mode 9
Health Icons in Internet Explorer 9
CHAPTER 5
Contact 11
3CHAPTER 1
Introduction
CHAPTER 1
Document Purpose and Intended Audience
This document contains the release notes for Savision Live Maps for Microsoft
System Center Operations Manager. The following sections describe the release in
detail and provide information about known issues.
Revision History
Document Date Description
June 7, 2021 Savision Live Maps 10.6.2
4CHAPTER 2
Savision Live Maps 10.6.2
CHAPTER 2
The information in this document applies to Savision Live Maps version 10.6.2
released on June 7, 2021.
You can download the new version of Savision Live Maps Portal from the Martello
Knowledge Base:
https://support.martellotech.com/knowledgeBase/category/43963
Supported System Center Operations Manager
Versions
The supported System Center Operations Manager versions are 2012 R2, 2016, 180x,
and 2019.
The current and future releases of Savision Live Maps will not be compatible with
System Center Operations Manager 2007 RTM/SP1 and System Center Service
Manager 2010.
5CHAPTER 3
Fixed Issues
CHAPTER 3
The following issues were fixed in the 10.6.2 release of Savision Live Maps.
Affected
Description
Version
Display issues occur when you enlarge text on the Services Overview
10.6
page.
Live Maps mobile users may not receive notifications when Live Maps
10.6
system is installed in a DMZ.
Entity performance data does not export correctly. 10.5.1
The timeline does not display on large performance data graphs. 10.5
6CHAPTER 4
Known Issues and Workarounds
CHAPTER 4
The following items are known issues in the 10.6.2 release of Savision Live Maps:
l "Mobile Notifications" on page 7
l "Themes Not Available" on page 7
l "Duplicate Default Themes" on page 8
l "Insufficient Privileges when Launching the Authoring Console" on page 8
l "Service Manager Integration does not Work Correctly with Service Manager
2012 SP1" on page 8
l "Authoring Console is Slow on a Single Processor Machine" on page 8
l "Service Level Health States and Alerts are Delayed" on page 8
l "Minutes Defined in Business Hour Settings are Ignored" on page 9
l "Microsoft SCOM Service" on page 9
l "Error while Creating a SCOM Group in a Savision Live Maps Service
Management Pack" on page 9
l "Group Health Rollup Versus Maintenance Mode" on page 9
l "Health Icons in Internet Explorer" on page 9
Mobile Notifications
Live Maps mobile users may not receive notifications when Live Maps is installed in
a DMZ.
Themes Not Available
Savision Live Maps release 10.5 introduced themes, which allow you to set the
signal, graph, and background colors used on the Portal. Some administrators may
not be able to see the themes correctly due to permissions issues.
Solution: To correct the issue, make sure the Savision Live Maps app pool user has
full control permissions of the sqlite folder. By default, the folder location is
c:\inetpub\Live Maps Portal\sqlite. The folder location may be different if you
changed the default location where the product was installed.
7Savision Live Maps Release Notes
Duplicate Default Themes
In some cases, the Portal indicates that there are two default themes. When you
select Administration > Themes, you should see one default theme. If there is more
than one default theme, contact the Martello support team at itops-
support@martellotech.com.
Insufficient Privileges when Launching the
Authoring Console
When UAC (User Access Control) is enabled on Windows 2008, authentication on
launching the Savision Live Maps Authoring Console fails with the following error
dialog:
Workaround: Launch the Savision Live Maps Authoring Console with ‘Run as
Administrator’.
Service Manager Integration does not Work
Correctly with Service Manager 2012 SP1
Due to a known issue in Service Pack 1 for Service Manager 2012, Savision Live Maps’
Service Manager Integration feature will not work properly.
Solution: Follow the instructions in the section entitled “PowerShell Tasks Created
with the Authoring Tool Do Not Work Properly” in the Service Manager 2012 SP1
release notes found at http://technet.microsoft.com/en-us/library/jj614520.aspx.
Authoring Console is Slow on a Single Processor
Machine
For performance reasons, Savision recommends running the Authoring Console on a
machine equipped with two or more logical processors.
Service Level Health States and Alerts are
Delayed
The time between reaching the Service Level Objectives warning or error threshold
and the time the health state is changed, it can take up to two hours, depending on
the SLO Monitoring interval and the time SCOM does its SLA value aggregation, for
an optional alert to be raised.
The SCOM aggregation is scheduled for every hour; in the worst case scenario the
Savision Live Maps SLO monitor runs right before the SCOM aggregation process
and the SLO was breached at the beginning of the hour. In this case with the SLO
8Chapter 4 Known Issues and Workarounds
monitor scheduled to run every hour, it means that the breach at 1 PM could be
alerted just before 3 PM.
It is not a good solution to set the SLO monitor intervals to one minute, this will have
a larger impact on the SCOM environment because the monitor still has to wait for
the hourly SLA value aggregation by SCOM, and it will only speed it up a little.
Minutes Defined in Business Hour Settings are
Ignored
In the Authoring Console it is currently possible to define the Business Hours in
hours and minutes but because Microsoft aggregates the data to hourly values it
will miss the values from the first business hour and add values from the last
business hour.
For example:
If the business hours in the Authoring Console are set to 8:30 am till 5:30 pm the
first aggregated hourly values showing will be 9 am which contains the data
between 9 am and 10 am and it will include the values between 5 pm – 6 pm.
Microsoft SCOM Service
The out-of-box Microsoft SCOM Service does not support SCOM installations that
use non-default database or website names.
Error while Creating a SCOM Group in a Savision
Live Maps Service Management Pack
When creating a Service within the Savision Live Maps Authoring Console, you are
given a choice between saving it in an already existing Management Pack or
creating a New Management Pack. If you use an already created Management
Pack, you cannot create or change the groups within that Management Pack. The
following SCOM method PerformGroupMembershipDiscoverySnapshot is not
respecting the $MPElement reference for group Id as it should for Membership
rules. This appears to be a SCOM issue. The work around is to use a Savision Live
Maps Group or List instead of a native SCOM Group in these scenarios.
Group Health Rollup Versus Maintenance Mode
Due to changes with SCOM, moving an object to maintenance mode no longer
removes its contribution to the group health rollup. If this causes issues for you, let
Microsoft know and they may be encouraged to correct this behavior in SCOM.
Health Icons in Internet Explorer
An existing issue with newer version of IE causes a failure of some older health
icons to update when health colors change. Full-page reloads will correct the icons
9Savision Live Maps Release Notes
and future development will continue to work around quirks where browser patches
are not anticipated.
10CHAPTER 5
Contact
CHAPTER 5
For additional information, please visit our support page at
https://support.martellotech.com, or email our IT-Ops Support Team at itops-
support@martellotech.com.
11© Copyright 2021, Martello Technologies Corporation. All Rights Reserved. MarWatch™, Martello Technologies, and the Martello Technologies logo are trademarks of Martello Technologies Corporation. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.
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