Recruitment for Reopening - An initiative of the Tourism and Hospitality Careers Oversight Group - Fáilte Ireland
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Recruitment
for Reopening
An initiative of the Tourism and Hospitality
Careers Oversight Group
1Welcome
Thank you for attending the Recruitment for Reopening event, hosted by Fáilte Ireland
on behalf of the Tourism and Hospitality Careers Oversight Group.
We understand that since the beginning of the Covid-19 crisis the industry has been
faced with unprecedented challenges, but we also know that as we draw closer to
reopening there are many obstacles still to be overcome.
Labour supply is a priority issue for the Tourism and Hospitality Careers Oversight
Group, and we know that recruitment and retention is one of the main concerns
among the industry at the present time. We hope that the Recruitment for Reopening
event and this accompanying toolkit will assist you with some practical information
to help you with the challenge ahead.
We thank you for your continued collaboration.
Paul Hayden, Chair, Tourism and Hospitality Careers Oversight Group
About the Tourism and Hospitality
Careers Oversight Group
The Tourism and Hospitality Careers Oversight Group was established in 2019 to
coordinate relevant bodies to agree and implement a work programme addressing
labour supply and skills requirements in the tourism and hospitality sector.
Currently chaired by Fáilte Ireland, the Tourism and Hospitality Careers Oversight
Group is made up industry representative bodies, education providers, and state
agencies.
1Recruitment Checklist
In preparation for reopening there are a few key areas
to remember when recruiting staff
▶ Timeframes should be filled in according to your internal process, however,
we recommend screening CVs on an ongoing basis and organising interviews
as soon as possible to avoid missing out on good candidates.
▶ Remember GDPR & the importance of keeping your paper trail.
▶ Remember you need to ensure you are compliant with equality legislation in
case an employee contests their selection journey.
▶ Make sure all candidates have the right to work in Ireland & verify no. of hours
they have permission to work.
Task Timeframe
Develop Job Description and Specification
Note: Ensure you only ask for experience as required to complete post.
Entry level jobs should not have min. experience requirements.
Remember –“Recruit for attitude – train for skills”
Advertise Role
Consider offline local - papers, community newsletters, radio, colleges -
FE & HE, invite staff referral and use social media – e.g. twitter, FB & Linked-
In. Consider recruitment agencies as needed
Separate applicants who meet minimum requirements from those who
don’t
Organise phone screening interviews with applicants who meet require-
ments
Decide on applicants for next stage
Organise Interviews with successful applicants
Decide on applicants for next stage
Consider sending candidate for Occupational Personality
Questionnaire
Check Candidate References
Job Offer to successful candidate & invite confirmation
of acceptance – Remember a smooth recruitment process
can positively impact your brand.
Regret remaining applicants (once successful candidate has
accepted).
Note: Consider asking other suitable candidates from recruitment
campaign for permission to hold their Application on file should a
further post become available
Draft Contract of Employment and issue new employee with
Staff Handbook.
2Onboarding Checklist
There are a number of factors to consider when re-inducting staff who have been laid off
due to Covid-19. It is important to start the process early and to engage with employees
weeks in advance of their expected return to work date. At this stage the first step would
be to have a conversation with the employee and discuss their availability to return to
the workplace.
If the employee is not happy to return:
Checklist
Explore their reason for not wanting to return
Explain that their job is available for them and therefore if they choose not to come back
to work, they will no longer be in receipt of PUP as they will no longer be on lay off
Offer the employee alternative leave if necessary,
for example if their reason was:
Childcare Issues Health Concerns
You can offer: You can:
Parents Leave Reassure them of the measures you
have in place
Parental Leave Advise them to speak with their
Medical Practitioner
Unpaid Leave Offer Unpaid Leave
If the employee is happy to return:
Checklist
Agree a return-to-work date
Communicate their roster to them in advance
Explain that it is their responsibility to notify the Department of Employment Affairs and
Social Protection that they are recommencing work and to cease any benefits they may
have been in receipt of, relating to lay off.
Have them complete a Covid-19 Return to Work form
Complete Covid-19 Re-Induction Training (in line with the governments return to work
protocol)
We recommend that employees who have been out of the workplace for a long period of
time be fully re-inducted. This could include the following areas:
Customer care: Health and Safety:
▶ General customer service ▶ Fire Procedure ▶ Accident Reporting
▶ Customer complaints ▶ PPE ▶ First Aid Team Members
▶M
anual Handling (if any ▶ Health & Safety Contact
renewals are needed)
3Contracts Checklists
The Employment Miscellaneous Provisions Act, 2018 provides that an employer must issue
its employees with a written statement of basic Terms & Conditions of Employment withing
5 days of commencement of their employment with the company.
The Terms of Employment (Information) Act, 1994, provides that an employer must issue its
employees with a full written statement of terms and conditions relating to their employment
within two months of commencing employment. It can often be easier to provide the
employee with their full contract of employment within their first 5 days of employment.
Contracts Checklist
Full names of the employer and the employee
Address of the employer
Job Title
Date of commencement of employment
Duration (if contract is temporary or fixed term)
Probationary Period (for new employees only going forward)
Eligibility Clause
Hours of Work
Rest Arrangements/Breaks
Place of Work
Payment (Rate of Pay, whether pay is weekly, monthly or otherwise)
Pay Reference Period
Deductions from Wages
Pension
Annual Leave
Public Holidays
Absences Due to Sickness or Injury/ Sick Pay
Maternity, Paternity, Adoptive, Parental, & Parents Leave
Right to Disconnect
Relevant Collective Agreements
Retirement
Lay- Off and/or Short-Time
Redundancy
Data Protection
Dignity & Respect at Work
Grievance Procedure
Disciplinary Procedure
Termination of Employment (Including Notice Periods)
Variation Clause
Acceptance of Terms of Conditions of Employment
4Further Recruitment Information
Sample Variation Clause
The Employer reserves the right to vary the terms of employment contained in this Agreement.
The Employer will notify the Employee in writing within one month of such variation.
This statement replaces all of the Employee’s previous terms and conditions of employment with
the Employer. This Agreement shall be construed in all respects under the law of Ireland and the
Courts of Ireland shall have non-exclusive jurisdiction in all matters relating thereto.
Legal Recruitment Considerations
Right to work in Ireland: immigration services working at limited capacity but any permissions
that are due to expire from 21 April 2021 to 20 September 2021 are automatically renewed
until 20 September 2021.
For the latest Government information please visit inis.gov.ie. Further information is available here.
5Engaging with the Department of Social Protection
The Employer Relations Division help employers to fill their vacancies by matching
employer needs with the pool of talent on the live register. To start your recruitment
through Department of Social Protection, all you need to do is contact the employer
relations team at the email address below.
Please tell us what roles you are recruiting for, how many vacancies you have and
where your business is located. Depending on your needs, a Key Account Manager
or local division Employer Relations officer will be in contact to discuss how best
to get your vacancies filled. This service is free to all employers.
Employer Relations Team contacts:
Email: Employer@welfare.ie
Contact details: Employer Relations Contact List
More information:
Employer Services and Supports: Your Guide to our schemes and services
JobsIreland.ie is the recruitment website of the Department of Social Protection.
You can advertise your vacancies here free of charge. It is possible to register your
vacancies yourself (see the video link below) or you can contact the team at the
contact details below and they will help get your vacancies online.
JobsIreland information:
Website: www.jobsireland.ie
Email: Jobsireland@welfare.ie
Phone: 01-248 1389 or 0818 111 112
Information video: https://vimeo.com/540707868/90b1d8554c
EURES is the European Employment Service and can help you to recruit for hard to fill roles/
vacancies. The service is free, and all details can be found below.
EURES contact details:
Email: eures@welfare.ie
EURES Advisors: Gov.ie - EURES Advisors
More information: Gov.ie - EURES for Employers
There are various financial supports available to employers who recruit people from the live
register or people with disabilities. Further details are below:
Financial Supports:
JobsPlus Gov.ie - JobsPlus
Wage Subsidy Scheme: Gov.ie - Wage Subsidy Scheme
YESS Gov.ie - Youth Employment Support Scheme
6Engaging with Further Education
Across Ireland’s 16 Education and Training Boards (ETBs),
there is a skilled pool of talent to engage with ahead
of reopening.
Specialist skills include: While general skills also include:
Culinary Communication
Barista Customer Service
Food and Beverage Service Teamwork
Tour Guiding Work Experience
Accommodation Services
Outdoor Adventure
Front Office
Jobs can be advertised internally on campus so when seeking to recruit, contact the ETB
to discuss your needs. This allows the ETB to match the employee profile with the right
candidates.
Please see useful contact details for your area at the back of this document.
About Further Education and Training
Further Education and Training (FET) offers a wide variety of life-long education
options to anyone over 16 years of age. This includes apprenticeships, traineeships,
post leaving certificate (PLC) courses provided through the 16 Education and Training
Boards throughout Ireland. FET courses are provided at Levels 1 to 6 on the National
Framework of Qualification (NFQ ). More details can be found on www.etbi.ie
and www.thisisfet.ie.
7Engaging with Higher Education
Many of Irelands Higher Education providers deliver training
and education at the highest level (levels 6 to 8 on the
National Framework of Qualifications)
Discipline areas include:
Culinary Arts Public Relations
Hospitality Management Tourism
Food & Beverage Management Heritage
Event Management Retail
Students of the above disciplines also develop extensive
knowledge and application in many of the following areas
These skills include:
Management Finance and Accountancy
Employee Resourcing Law
Information Technology and Communications Customer Service Standards
Marketing Environment and Sustainability
Health and Safety Languages
These students engage in extensive and accredited work placements, and are therefore
a vital talent pool of skilled, educated and experienced candidates to employ across the
tourism industry. In addition, the graduates from these discipline related courses will
play a key role in the recovery of the industry.
Get in touch with the relevant HE providers to inform them of your requirements for both
placement and graduate opportunities. Establishing this connection will have huge benefits
for your business/organisation.
Please see useful contact details for your area at the back of this document.
8Fáilte Ireland Business Support Hub
Practical Enterprise Supports
Fáilte Ireland has developed a dynamic suite of business supports across all levels of staff
to help businesses to stabilise and remain financially viable, while operating safely and
efficiently.
The supports have been developed in collaboration with industry experts and are tailored
to the needs of individual sectors.
New resources including webinars, podcasts, templates and checklists have been
developed in collaboration with industry experts to help you in the following areas:
Controlling Finances
Managing HR and Business Planning
Driving Lean Driving Sales Gaining Consumer
Food & Beverage and Marketing Insights to Drive
Efficiencies Demand
We also have dedicated resources to help you navigate the Government Supports
on offer.
Engaging with our free Employee Assistance Programme
We know that life has changed for lots of people in our industry and your prospective
staff members also. Fáilte Ireland has launched a suite of supports to help the all of the
industry through this difficult time, on both a professional and personal level.
Employee Wellbeing
Supports
No matter how large or small your business is, or how great the business challenge you
are facing, Fáilte Ireland is here to help you every step of the way.
Keep up to date on our Business Support Hub for new and updated expert content.
9Key Contacts, and Contacts by Area/Region
Further Education Key Contact Email Tel. Link Social
Provider
Cavan & Monaghan Workforce Development Office eileenroddy@cmetb.ie. 047 84900 / http://cavanmonaghan.etb.ie/
Education & Training Board Eileen Roddy 087 7212100
Cork Education Workforce Development Office fiona.sneddon@corktrainingcen- 021-4907100 https://www.corketb.ie/
& Training Board Fiona Sneddon, Training Centre tre.ie our-schools-colleges/
Manager
City of Dublin Education Employer Engagement Unit brenda.omara@cdetb.ie 01 668 0614 http://cityofdublin.etb.ie/fet/
& Training Board Brenda O’Mara margaret.corbett@cdetb.ie
Margaret Corbett
Donegal Education Enterprise, Engagement paddykelly@donegaletb.ie 074 9161600 https://www.donegaletb.ie/fur-
& Training Board Co-ordinator ther-education-training/
Paddy kelly
Dublin & Dun Laoghaire Strategy and Planning Annafarrell@ddletb.ie 01 4529600 https://www.ddletb.ie/further-ed-
Education & Training Board Anna Farrell ucation-training/find-a-further-ed-
ucation-or-training-course/?-
search=1&view=0
Galway & Roscommon Employer Engagement Unit nuala.kilganno@gretb.ie 091 874500 https://gretb.ie/further-educa-
Education & Training Board Nula Kilgannon lorraine.thornton@gretb.ie tion-training/
Lorraine Thornton
Kerry Education Kerry College Business Support business@kerrycollege.ie 066 7121488 https://www.kerryetb.ie/fur-
& Training Board Unit ther-education-training/
Kildare & Wicklow Senior Training Advisor traceyoshaughnessy@kwetb.ie 0404 60 500 / 045 http://kildarewicklow.etb.ie/fur-
Education & Training Board Tracey O’ Shaughnessy 988 000 ther-education/
Kilkenny & Carlow Education Recruitment office tsu.recruit@kilkennycarlowetb.ie 056 777 0966 http://kilkennycarlow.etb.ie/fur-
& Training Board Mark Gaffney ther-education-and-training/
Laois & Offaly Education Workforce Development Office ppatterson@loetb.ie 057 9349400 https://www.loetb.ie/adult_educa-
& Training Board Patricia Patterson (Tullamore) tionservices
Limerick & Clare Education ETB Hospitality Training Unit info@hospitalitytraining.ie 061-442100 https://lcetb.ie/further-educa-
& Training Board Michelle Brooks michelle.brooks@lcetb.ie tion-and-training-division/
Bernadette Enright bernadette.enright@lcetb.ie
Longford & Westmeath Recruitment Office Pfleming.atc@lwetb.ie 044 9348389 https://www.lwetb.ie/fet/
Education & Training Board Pat Fleming
Louth & Meath Education & Hospitality initiative ASheridan@lmetb.ie Dundalk 042 933 4047 https://www.lmetb.ie/further-edu-
Training Board Aisling Sheridan cation-and-training-fet/
Navan
046 906 8200
Mayo, Sligo & Leitrim Employer Engagement Officer geraldineohaire@msletb.ie 071 91 94800 https://msletb.ie/
Education & Training Board Mayo: aidantighe@msletb.ie
Geraldine O’Haire
Employer Engagement Officer
Sligo/Leitrim:
Aidan Tighe
Tipperary Education Workforce Development Office matthewryan@tipperaryetb.ie Nenagh 067-31250 http://tipperary.etb.ie/further-edu-
& Training Board Matthew Ryan, Training Centre cation/
Manager Clonmel052-6121067
Waterford & Wexford ETB Hospitality Training Unit: kathrynbermingham@wwetb.ie 051 301 500 http://waterfordwexford.etb.ie/
Education & Training Board Kathryn Bermingham, Waterford tanyaogrady@wwetb.ie schools-and-colleges/
Training Centre
Tanya O Grady, Waterford Training
Centre
Higher Education Key Contact Email Tel. Link Social
Provider
Athlone Institute Placement/Graduate phannon@ait.ie 090 6468000 www.ait.ie
of Technology Opportunities: jkilleen@ait.ie 090 6468000
Pat Hannon and John Killeen sryan@ait.ie
Lifelong Learning:
Seadna Ryan
Carlow Institute Placement/Graduate mulliganj@itcarlow.ie 053 9185817 https://www.itcarlow.ie
of Technology Opportunities:
Julie Mulligan
Dundalk Institute Placement/Graduate Careers@dkit.ie 042 9370243 https://www.dkit.ie/
of Technology Opportunities: Parttime@dkit.ie https://www.dkit.ie/about-dkit/
Careers and Employability Office dkit-careers-service/careers-meet-
Lifelong Learning: our-team.html
Lifelong Learning Centre Office
Galway-Mayo Institute Placement/Graduate linksoffice@gmit.ie 091 742565 https://www.gmit.ie/
of Technology Opportunities: gpd@gmit.ie
Bernie Merry
Lifelong Learning:
Graduate & Professional
Development Office
Letterkenny Institute Placement/Graduate donna.mulligan@lyit.ie 074 918 6600 https://www.lyit.ie/
of Technology Opportunities: nicola.dunnion@lyit.ie 074 918 6645
Donna Mulligan
Lifelong Learning:
Nicola Dunnion
Limerick Institute Placement/Graduate Info@lit.ie 061 293857 (Limerick) https://lit.ie/business-humanities/
of Technology Opportunities: 050 428180 (Thurles) sport-leisure-tourism
Department of Sport,
Leisure & Tourism
Lifelong Learning:
Department of Sport,
Leisure & Tourism
Munster Technological Placement/Graduate hospitlaity@cit.ie 0214335820 https://www.mtu.ie/
University – Cork Campus Opportunities: hospitlaity@cit.ie 0214335820 www.cit.ie
Department of Tourism
& Hospitality
Lifelong Learning:
Department of Tourism
& Hospitality
Munster Technological Placement/Graduate careers@ittralee.ie 066 7191783 https://www.mtu.ie/
University - Kerry Campus Opportunities Lifelonglearning@ittralee.ie
Lifelong Learning
Shannon College of Hotel Placement/Graduate deborah.ohanlon@nuigalway.ie 091 497202 www.shannoncollege.com
Management Opportunities: loraine.kavanagh@nuigalway.ie 087 219 4527
Deborah O’Hanlon 091 497238
Lifelong learning:
Loraine Kavanagh
Institute of Technology, Placement/Graduate hanrahan.james@itsligo.ie 071 9305740 https://www.itsligo.ie/
Sligo Opportunities: hanrahan.james@itsligo.ie 071 9305740
Dr James Hanrahan
Lifelong learning:
Dr James Hanrahan
Technological University Careers advisor: TAFCareers@TUDublin.ie 01 2206057 https://www.dit.ie/
Dublin Jill Barrett placement.cbs@TUDublin.ie 01 2205771
Placement/Graduate ralf.burbach@tudublin.ie 01 4024435
Opportunities: mike.oconnor@TUDublin.ie
Lifelong learning:
Dr Ralf Burbach,
Hospitality, Tourism, Leisure,
Events Management
Mr Mike O’Connor,
Culinary Arts, Baking & Pastry
Management, Bar Management
Waterford Institute Placement/Graduate sdillon@wit.ie 051 302640 https://www.wit.ie/
of Technology Opportunities: nquinlan@wit.ie 051 306127
Séamus Dillon, Head Department
of Arts
Lifelong Learning:
Dr Neil Quinlan, Head of
Department of Lifelong Learning
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