PROFILE COMPANY Spark ATMSystems - Spark ATM Systems
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Spark ATMSystems COMPANY PROFILE CASH • CONVENIENCE • SERVICE Updated: 05.2021
ABOUT US
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Established in 2005, Spark ATM Systems is South Africa’s leading independent ATM deployer, with over 4300 ATM installations countrywide.
Spark ATM Systems is proudly owned by Cardtronics (NASDAQ: CATM), the world’s leading ATM deployer who brings global expertise and
unprecedented financial backing to Spark’s operations in South Africa. 4377
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Our ever-growing national network of ATMs can be found in every conceivable type of bank branch, retail, hospitality, leisure and
convenience location for one simple reason – consumers expect them wherever they need cash and merchants recognise their 3106
many benefits. From our head office in Cape Town and warehouse in Johannesburg, our dedicated team co-ordinates our 2726
2478 2572
expanding ATM network, including sales, installation, maintenance, monitoring and reporting activities. 2280
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AWARDS 1661
1287
975
720
365
210
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021F 2022F
BUSINESS PARTNERS
Financial Institutions • Retail • Leisure • Hospitality • Petroleum
ATM INSTALLATIONS
ABOUT CARDTRONICS
CHAMPIONS OF CASH
Cardtronics is the trusted leader in financial self-service, enabling cash transactions at approximately
230,000 ATMs across 10 countries in North America, Europe, Asia-Pacific and Africa. Leveraging our
unmatched scale, expertise and innovation, top-tier merchants and businesses of all sizes use our ATM
solutions to grow store traffic and retail transactions. As Champions of Cash, Cardtronics converts 8 Out of the Top 10
digital currency into physical cash, driving payments choice for businesses and consumers alike. Largest U.S.Retailers
with ATMPrograms
GLOBAL PRESENCE
Cardtronics operates over 230,000 ATMs across fourcontinents.
2.6 Billion + $100
Billion Transactions
+ Cash Dispensed
in 2017
2,000 Financial
Institutions
81,000 + 153,000
ATMs Owned +
Operated Worldwide
(As of 12/31/17)
THE SPARK MANAGEMENT TEAM
The Spark ATM Systems team has
grown to over 160 dedicated
employees countrywide.
Marc Sternberg RyanTzamtzis Russel Berman Gary Cope
Managing Director OperationsExecutive Sales and Marketing Director Finance Executive
Buks Hanekom Kim Hendricks Sonica Brown Van As Warren Price David Shevil Thaabit Sadan
Technical Director OperationsManager National Key AccountsManager Data Analyst Executive - Marketing and Brand Field Services Manager
Danie Ellis Delmari Ehlers Thasigan Govender Derick Laker Rashaad Khan
ATM Performance Manager Business Development Manager Client Services Manager Technical WorkshopManager Field Services Manager
NATIONAL FOOTPRINT
“ ATM is fast, efficient and
serves its purpose of having
cash available on site.”
“I cannot believe how much
money I have saved in bank
“
deposit fees; I also don’t
have to go to the bank and
stand in long queues.
“ Having an ATM in our store has notonly
increased foot traffic, but also thenumber
of repeat customers visiting the store.”
“ The convenience of having
cash accessible on site is a major
incentive for cash spent on site.”
“The revenue I am gettingfrom
the transactions on my ATM
“
has paid for the repainting of
my shop; it’s such a win.
“ Convenient cash on
site for golfers to pay for
caddy’s & golf club fees.”
SALES & ACCOUNT MANAGER SERVICE & REPAIRCENTRE OFFICE LOCATION
RISK AND REGULATORY PRACTICES
Security is always front-of-mind and we have applied industry best practices at every touchpoint in our business. Our Risk and Regulatory
Department ensure compliance with all industry standards such as EMV and PCI and our dedicated Executives apply industry leading
hardware and software to secure our ATM estate.
Keypad
privacy Business continuity LEGAL
covers and disaster recovery Anti-money
utilised plans are in place laundering
and regularly stress laws (AML)
tested
REGULATORY Prevention of
organised
PCI-DSSv3.2.1 SABRIC,Bankserv, crime (POCA)
Attestation ATMIA and SARB
SECURITY of Compliance best practices
obtained for adhered
Timedelay Dyestain 3 years PCI EPPsutilised
locks solution
Roller shutters Category 4 safe EMV Level 1, 2 & 3compliance; Assessment of
Visa and Mastercard network material business
ATM is extremely secure
certifications obtained; risk areas and
Alarm standard fitment all certificates are current mitigations
Front- or rear-loading
ATMs available
BENEFITS TO MERCHANTS
Drive increased Marketing material and Increase access to Active-active dual-redundant
footfall and revenue ATM signage included for free cash in rural locations switch offering near 100% availability
Monitor your ATM in real time Latest white-label or bank-branded Provide convenient, secure Over 120 new ATM
with SparkWeb on any device ATM hardware and software cash to consumers installations per month
24/7 monitoring and daily Dedicated technicians, Award-winning customer service Data analytics to ensure
reconciliation, settlement and sales executives and account available daily 07:00 - 22:00 optimal site placement
dispute management managers nationwide
FULL SERVICE OFFERING
Merchant contracts Hardware purchase Transportation,
ATM programming
Sales and site selection installation
and payments and upgrades and commission
and de-installs
Cash forecast and Selected CIT Communication and Signage
CRM
management management gateway network
and branding
Dispute resolution Custodian
END-TO-END- ATM NETWORK training
Vendor / SLA
Consumables – Reporting Transaction ATM monitoring
management
paper, bulbs and analysis processing and alerts
Preventative First and second Contact
Settlements Insurance
maintenance line maintenance Centre
WE
WE ARE
ARE AAVALUES-BASED
VALUES-BASEDORGANISATION
ORGANISATION
Passion Excellence
Committed We strive for
and passionate excellence
in everything in everything
we do we do
Integrity
Every decision and action of
our company is conducted
with integrity
CASH REPLENISHMENT OPTIONS AVAILABLE
YOU LOAD IT (Self-cashed) WE LOAD IT (Fully-cashed)
HOW IT WORKS HOW IT WORKS
Recycle your cash takings through the ATM. All Cash-in-transit firm takes care of the ATM
the cash dispensed yesterday is transfered to loading.
yourbank account today.
BENEFITS BENEFITS
SKIP THE QUEUES AT THE BANK SAFETY
Using your cash to load the ATM means no wasted Your staff have no access to the ATM or cash inside
time standing in queues at your bank. the machine.
SAVE ON CASH DEPOSIT FEES CASH AVAILABILITY
The funds dispensed today are credited to your The ATM’s high demand time might not match the
bank account tomorrow without any fees charged. stores busy time. A Fully-cashed ATM isalways
loaded.
EARN A REBATE PERCASH EARN A REBATE PERCASH
WITHDRAWAL WITHDRAWAL
For every withdrawal, you receive a rebate from For every withdrawal, you receive a rebate from
Spark ATM Systems. Spark ATM Systems.WE PROUDLY REPRESENT THESE LEADING BANK BRANDS
Our partnership with South Africa’s leading financial institutions is the cornerstone of our business. We install fully-branded ATMs
that deliver an on-brand, on-fee customer experience to millions of consumers every month.INSTALLATIONS: LOBBY
INSTALLATIONS: THROUGH-THE-WALL
INSTALLATIONS: DROP DOWN UNIT
SIGNAGE KIT
We offer a large variety of signage options to promote each ATM installation, attract customers and increase transaction volumes.SIGNAGE INSTALLATIONS
DATA ANALYTICS
In house ATM mapping and geo-coding tool.
Provides insight into the ATM network and cash demand eco system.
Primary devices
Radius of influence
Support devices
Low volume
Medium volume
High volume
Broader ATM network
LeakageDATA ANALYTICS
Pin-point and comprehensive underlying real-world data driving quality decision making and capex deployments.DATA ANALYTICS
Pockets of opportunity highlighted through multiple target strategies and various core objectives.
Custom KPI sets transform data into actionable leads lists, spear heading resources and activity.
DENSE HIGH LEAKAGE DENSE UNDERSERVICED
Botshabelo
Tembisa
Gugulethu MadadeniINNOVATION
Smart people creating smart solutions. Some of our Labs innovations include:
Recycler
Touchline ATM 2021 will see us launch
Linux operating system and 2 recyclers into the
large touch screen. Touchline range to
Developed in collaboration SparkJourney augment our
with our Fujitsu/Chungho. This A digital platform for pitching capabilities
will revolutionise the market and on-boarding of new customers SparkWeb
with state of the art in a paperless environment.
An online portal for site
technology. Tablet is used for scanning and owners and banks to monitor
signing of contracts. This was ATMs in real time. Full self-
implemented in 2015. help portal driving maximum
uptime and first time
resolution of queries.
SparkConnect
In 2010, we developed our Mockingbird
own in-house switching and An augmented reality app to allow
monitoring platform. the ATM position and signage to be
This network has proven dropped into an Image of the site.
near 100% uptime and Site owner signs off and ensures first
availability for 7 years. time installation.NATIONAL HEAD OFFICE JOHANNESBURG OFFICE GENERAL ENQUIRIES CONTACT CENTRE
31 Transvaal Street, Paarden 12 Devon Place, Long Meadow info@sparkatm.co.za Whatsapp: 082 085 1105
Eiland, Cape Town, 7405 Estate, Modderfontein, Call: 087 750 1000 support@sparkatm.co.za
Johannesburg, 1609 www.sparkatm.co.zaYou can also read
