Problem-Solving Toolkit - INCREASING PRACTICAL APPLICATION AT FRONTLINE LEVELS Missouri Leadership Academy Capstone Team E - Spring 2021
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Problem-Solving Toolkit
INCREASING PRACTICAL APPLICATION
AT FRONTLINE LEVELS
Missouri Leadership Academy Capstone Team E – Spring 2021
Annie Herman Crystal Wilson Art Goodin Megan Buchanan Kaitlyn Thomas
DOC DSS DNR MDC DED
Essential skills for the workplace
But…according to a 2016 survey
Problem solving and of over 60,000 managers,
critical thinking skills 60%
help us use knowledge, facts, and say that critical
data to effectively solve problems thinking/problem solving is
and make informed decisions the most commonly lacking
soft skill in new hires
Source: 2016 Workforce-Skills Preparedness Report, PayScale.com
Understanding the skills CRITICAL THINKING PROBLEM SOLVING A way of thinking that a structured process of is intentional and reflective finding solutions to problems
Missouri’s success CONSISTENT
PRACTICAL
APPLICATION
CONSISTENT
SKILL • Department
Leaders dashboards
DEVELOPMENT
• Program
Middle performance
• MoLearning Management measures
• Missouri Way
• Leadership Academy
• White- and yellow- Frontline Supervisors
belt trainings
• Performance
measures and
dashboards training Frontline Team Members
CONSISTENT
Missouri’s next steps PRACTICAL
APPLICATION
CONSISTENT
• Department
SKILL Leaders dashboards
DEVELOPMENT • Program
Middle performance
measures
Management
NEEDED:
Frontline Supervisors
Consistent practical
Frontline Team Members application at
frontline levels
The State of Missouri must make
problem-solving tools accessible to
frontline teams
by providing a common toolkit
and consistent pathways to
observe and use them in their day-to-
day jobs
Barriers at the frontline
Recent data suggest Awareness
that frontline team
members experience
Ease of Use
four main barriers to
Translation
applying problem-
solving tools in their job
Empowerment
Barriers at the frontline
Awareness
90%
Ease of Use of interviewed frontline
team members were not
aware of common
Translation problem-solving tools
Empowerment Source: 2021 interviews (n = 31)
Barriers at the frontline
Awareness 57%
of interviewed frontline team members would
be more likely to use problem-solving tools if
Ease of Use they were short and simple
Translation Success would be a big one. Simple is
really important. And how much gain
do I get for the effort.
Empowerment Source: 2021 interviews (n = 31)
Barriers at the frontline
What would make you more inclined to use these
Awareness problem-solving tools?
-
Looking for things that seem
Ease of Use applicable to my work.
…knowing how it can be best
Translation applied, especially how to use
product X for my job. Looking
Empowerment for tailored training.
Source: 2021 interviewsBarriers at the frontline Awareness Ease of Use Translation Empowerment Source: 2021 Performance Measures and Dashboard Training Survey
Barriers at the frontline Awareness Ease of Use Translation Empowerment Photos: DOC, MODOT, MDC, DNR
Barriers at the frontline Awareness Ease of Use Translation Empowerment Source: Quarterly Pulse Survey 8 (2021)
Overcoming frontline barriers
Ease of Use Simple toolkit in multiple forms
COMMON TOOLKIT
Awareness Statewide OpEx integration
Translation Departmental OpEx leaders
CUSTOM ROLLOUT
Empowerment Supervisor communities of practiceCommon toolkit
Available in
A common
many formats
set of tools
Logical and
methodical Quick to learn
Adaptable to
any team Easy to use
Ties in with existing and planned OpEx activitiesWhat’s in the toolkit
Short, simple Proven tools, logical
Easy-to-use templates
instructions organization
What’s the problem?
• Five why’s
• Fishbone diagram
How do I fix it?
• Process mapping
• 5-S waste reduction
How can I make sure it stays
fixed?
• Plan-do-check-act
• Tactical metricsUsing the toolkit at Missouri DNR
What’s the solution?
-
Monthly inventory and
action levels for reorderingCustom Rollout: Frontline Supervisor Focus
Leaders Why frontline supervisors?
Middle
Management • Familiar with tailored needs
of frontline teams
• Higher level of similarity
Frontline Supervisors • Their comfort and
confidence is key to
frontline empowerment
Frontline Team MembersCommunities of Practice
COMMUNITY
Communities of practice DOMAIN Relationships
Areas of built through
steward the knowledge assets shared interest discussion,
of organizations… They and key issues activities, and
operate as “social learning learning
systems” where practitioners
connect to solve problems, PRACTICE
share ideas, set standards, Body of
knowledge,
build tools, and develop methods,
relationships with peers… stories, tools
developed
Source: Snyder and Briggs (2003)Community of Practice Resource Guide
Resource Guide for
Departmental OpEx Leaders
• Start where you are
• Grow your community
• Share your stories
• Incrementally build
infrastructure
• Measure valueProven concept in Missouri
Intentionally Complementary
• Ongoing partnership with In the next 3–6 months, what activities by the
ShowMe Excellence OpEx community do you think will have the
greatest impact?
• Fills a known gap: -
smaller problems and
processes
Ensuring a simple, proven
• Designed to integrate
with existing efforts and
set of tools is available and
networks easy to distribute and track
usage
Source: 2021 ShowMe Excellence Taking Stock SurveyNext Steps
Build skills and
ShowMe Excellence Test and finalize Publish on ShowMe Feature at ShowMe confidence through
takes ownership resource guide Excellence Website Excellence Summit communities of practice
Iterate and
improve!
Test and finalize Identify Integrate with White Feature on Smarter
toolkit MoLearning and Yellow Belt Not Harder Series
paths TrainingsHere’s how you can help
Leaders • Support OpEx leaders
• Support communities of
Middle practice
Management
• Champion a tool
• Share stories widely
Frontline Supervisors • Foster a culture that
empowers frontline
decision-making
Frontline Team MembersProblem-Solving Toolkit
INCREASING PRACTICAL APPLICATION
AT FRONTLINE LEVELS
Missouri Leadership Academy Capstone Team E – Spring 2021
Thank you!You can also read
