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09:14 AM
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Overview
Overview
Inactive No
Effective Date 02/17/2022
Date of Last Change 02/06/2022 08:22:09.899 PM
Job Profile Name E-Commerce Team Leader
Job Code S403
Include Job Code in Name Yes
Job Profile Summary At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery
services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-
driven leaders who
are passionate about our quality products and great customer service. We think you’ll
agree that it’s a great time to join #TeamWFM.
The Team Leader, WFMOA: E-Commerce role will require you to lean into your experiences on how to effectively drive the execution of
product, labor, and customer demand metrics. In this role, you will be expected to perform many micro-functions including but not limited to
people management tasks, non-inventory management, account management, and problem solver. Where the path forward is dynamic, we
partner and drive solutions with our store support teams but often, you will be expected to be the front-line contact and first point of entry for
our team members and business partners.
Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department. You will be
expected to execute a best-in-class process, resulting in reduced costs. As a front-line leader, you will be the main point of contact for in-
store shoppers and cross-department partners, requiring excellent people skills. Through these relationships, you will invent new strategies
that will help improve our team member and customer experience. As a Team Leader, it is expected that you will be able to operate in a
highly ambiguous environment, communicating and interacting with your direct store leadership daily. You are expected to be a subject
matter expert on all WFMOA processes, execution and tracking towards program KPI goals.
Job Description Responsibilities
You will be responsible for all aspects of daily operations including supporting WFMOA
Customer Delivery and or pick up orders, labor, regulatory compliance, and special projects as assigned.
You and your team of Associate Team Leaders, Supervisors, and team members are responsible for fulfilling Whole Foods Market customer
orders. You are responsible for ensuring that you have hired and properly trained team members, and that their needs are addressed so
they can focus on satisfying and delighting customers.
In addition, the Team Leader:
• Works and communicates with Store Leadership to drive operational improvement in KPIs and compliance with standard operating
procedures
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds
promptly to customer needs and questions.
• Oversees the creation of the In-Store Shopper Team schedule to ensure meeting staffing09:14 AM
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metrics and capacity
• Reviews hourly, daily and weekly scheduling and order volume to ensure the shopper team can
support incoming WFMOA orders.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and
exceptional morale to support In Store Shopper/E-Commerce Team and cross-functional team
needs.
• Provides timely, thorough, and thoughtful performance evaluations.
● Maintains cleanliness of all department areas including staging area and coolers, and any inventory
well-stocked and properly rotated.
• Consistently supports and models WFM Leadership Principles and Core Values.
Basic Qualifications:
● 24+ months retail experience including 12+ months
● High School diploma or equivalent diploma
● You are authorized to work in the US without sponsorship.
● You have prior experience leading high volume teams
● You take ownership in your work and team and are available to work overtime during peak seasons and as needed year-round.
In addition, you are flexible to work on any type of assigned shift (nights, weekends, etc.).
● Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software
Preferred Qualifications:09:14 AM
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● You have a bachelor’s degree in Engineering, Operations, or a related field.
● You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and
meet it.
● You don’t hesitate in public speaking or writing a paper. You have strong verbal and written communication skills.
● You enjoy analytical work and using data to provide thought-provoking and workable solutions.
● Data is what you look to when given a problem to solve.
● You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and
driving results.
● High energy, enthusiastic, and displays an affinity for our products, core values, and company
● Philosophy
● Demonstrates exceptional level of knowledge surrounding (new) products, item location,
● pricing and awareness of relevant competitors and industry trends.
● You see value in long term thinking and large scale impact to our company.09:14 AM
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Additional Job Description
Job Title Default
Restrict to Country
Management Level Team Leader
Job Family Store TLs
Job Category Direct
Job Classifications 1.2 - First/Mid-Level Officials and Managers (EEO-1 Job Categories-United States of America)
Work Shift Required No
Public Job Yes
Referral Payment Plan
Responsibilities
Responsibilities
Required Responsibility
Characteristics
Difficulty to Fill
Critical Job No
Compensation
Compensation Grade 4
Compensation Grade Profile
Impacted Eligibility Rules
Additional Data
View As Of 02/17/2022
Security Band
Security Band
Stock Eligible
Review
Amazon Stock Eligible?
Qualifications
Skills09:14 AM
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Skills
Required Skill
Competencies
Competencies
Required Competency Target Rating
Competencies from Other Sources
Required Competency Target Rating Source Source Type
Work Experience
Work Experience
Required Work Experience Experience Level
Pay
Pay Rate Type
Pay Rate Types
Country Pay Rate Type
Canada Hourly
United Kingdom Hourly
United States of America Hourly
Job Exempt
Job Exempt
Country / Country Region Job Exempt
Canada No
United Kingdom No
United States of America No
Workers' Compensation Code
Worker's Compensation Codes09:14 AM
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Workers' Compensation Code Country Country Region Location
8033 - Store- Supermarket (United States of America) United States of
America
741025 - 711129 - 741025-Supermarket/711129 (Canada) Canada British Columbia 10212-PRV West Vancouver
10248-CMB Cambie
10311-VIC Victoria
10494-BNB Burnaby
10589-NVN North Vancouver
741025 - 351433 - 741025-Supermarket/351433 (Canada) Canada British Columbia 10348-KIT Kitsilano
10360-RBS Robson
40011-PNK Capers Kitchen (inactive)
50033-NPG Canada Corporate Office
604 - 9355065 - 604 - Food Sales/9355065 (Canada) Canada Ontario 10168-YRK Yorkville
50022-WFMC Whole Foods Market
Canada
50023-ONT MW Sub-Regional Office
604 - 5654727 - 604 - Food Sales/5654727 (Canada) Canada Ontario 10289-YNG Yonge and Sheppard
10500-LEA Leaside
604 - 5633845 - 604 - Food Sales/5633845 (Canada) Canada Ontario 10310-LDP Lansdowne Park
604 - 4716244 - 604 - Food Sales/4716244 (Canada) Canada Ontario 10456-MKM Markham
604 - 4232803 - 604 - Food Sales/4232803 (Canada) Canada Ontario 10268-SQO Square One
604 - 1592277 - 604 - Food Sales/1592277 (Canada) Canada Ontario 10226-OAK OakvilleYou can also read
