OVERVIEW July 2017 - IBTM World

Page created by Larry Ward
 
CONTINUE READING
OVERVIEW July 2017 - IBTM World
OVERVIEW
                July 2017

ACCORHOTELS / Panorama
OVERVIEW July 2017 - IBTM World
TO WELCOME OUR GUESTS
                         250,000
                         EMPLOYEES IN ACCORHOTELS
                         BRANDS

                         HOTEL NETWORK
                         4,200 HOTELS
                         600,000 ROOMS

                         HOTEL PORTFOLIO
                         Over 20 HOTEL BRANDS
                         FROM LUXURY TO ECONOMY

                         NEW BUSINESSES
                         PRIVATE RENTAL
                         CONCIERGERIE
                         DINING & EVENTS
                         DIGITAL SOLUTIONS

                         REVENUE OF
                         after IFRS 5 application

                         €922 MILLION
                         (1st half-year 2017)

                         €691 MILLION
                         (1st half-year 2016)

ACCORHOTELS / Overview                              2
OVERVIEW July 2017 - IBTM World
3
OVERVIEW July 2017 - IBTM World
28% *
                                                                                         Europe
         13% *                                                                       1,221 HOTELS
  North America,                                                                    173,848 ROOMS
                                                                                        —————
  Latin America
  and Caribbean
        371 HOTELS
       72,983 ROOMS
           —————

                                         25%*
  AccorHotels,                          France
                                      1,631 HOTELS

  a worldwide                        147,418 ROOMS
                                         —————
                                                                                                                      26%*
                                                                                                                   Asia-Pacific
  hotel operator                                                                                                      777 HOTELS
                                                                                                                    157,185 ROOMS
                                                                                                                        —————
     597,132 rooms
     4,195 hotels                                                                                     8%*
     95 countries                                                                                   Africa,
                                                                                                  Middle East
     1 HOTEL OPENED                                                                                  195 HOTELS
     EVERY 36 HOURS                                                                                 45,698 ROOMS
                         * As a percentage of total number of rooms in hotel portfolio
                                                                                                        —————

ACCORHOTELS / Overview                                                                                                              4
OVERVIEW July 2017 - IBTM World
Hospitality
                                                                                IS OUR PASSION

                                                    TALENT & CULTURE

                           250,000                       95         100
                            employees                 countries   professions
                         in AccorHotels addresses

ACCORHOTELS / Overview                                                                           5
OVERVIEW July 2017 - IBTM World
FEEL WELCOME,
      Feel Valued

                                                                                                             50
                                                                                                        schools and

                                                                             18
                                                                                                        universities

                    56%                 The AccorHotels global
                                         recruitment website
                                                                        Académies
                                                                                                     worldwide are AccorHotels
                                                                                                             partners

                of employees
                    are under 35        25,000                            around the world

                                           job offers                                                    Diversity network

                                        Follow our HR news on
                                                                                                        5,300
                                                                           700
                                                                                                          members

                    72%
             employee engagement rate
                                                                   managers-trainers
                                                                 certified by AccorHotels Académie

ACCORHOTELS / Overview                                                                                                           6
OVERVIEW July 2017 - IBTM World
Our passion for hospitality
                         goes beyond the walls of our hotels

                         Every day we welcome 500,000 guests, who stay and eat
                         at one of our 4,200 addresses. That’s 140 million towels
                         washed and 200 million meals served, each year.

                                 Diversity                Plant for the planet                       WATCH
                                                                                             We Act Together for Children
                          35% of hotel General Managers    1 tree is planted every minute
                              will be women by 2020        with our reforestation program   90% of hotels implement our
                                                                                             program against child sexual
                                                                                                    exploitation

                                 Healthy &                  Urban vegetable                    Sustainable
                                sustainable                    gardens                          buildings
                              food in our restaurants
                                                                       1,000                          100%
                                   Food waste:                         by 2020              of renovated or new hotels
                                     - 30%                                                  will be low-carbon buildings
                                     by 2020                                                           by 2020

ACCORHOTELS / Overview                                                                                                      7
OVERVIEW July 2017 - IBTM World
Our commitments
   FOR 2020 AND BEYOND…

ACCORHOTELS / Overview    8
OVERVIEW July 2017 - IBTM World
Spreading
                                                                                                          HOSPITALITY
                                                                                                         OF THE HEART

    Solidarity AccorHotels supports the Group's employees with their
    solidarity initiatives. It helps combat the economic and social
    exclusion of vulnerable people through training and vocational
    integration.

               9                  +280                          41         20,000        220,000
                                                                                          direct & indirect
           years                  projects                countries        employees
          of solidarity            supported                    involved     involved   beneficiaries

     solidarity-accorhotels.com                @Solidarity_AH

ACCORHOTELS / Overview                                                                                                  9
OVERVIEW July 2017 - IBTM World
HOSPITALITY
At AccorHotels, hotels are in our name and our DNA. Which is why we will always offer a full range
of hotel experiences, so our guests will always find a brand to suit their budget and needs. And why,
from the top of our range to the most economical, the luxury five-star palace to the smart budget
hotel, we will always strive with the same passion and energy to bring innovative ideas and new
services to traditional hospitality. Because at AccorHotels, we are all dedicated to one goal:
ensuring that 24 hours a day, 365 days a year, our guests always feel welcome.

                                                                                                        10
LUXURY
                         & UPSCALE
                          BRANDS

ACCORHOTELS / Overview               11
Raffles Singapore

                              An Oasis for the Well Travelled
     CHARMING • GRACEFUL • THOUGHTFUL
     • WELCOMING
     A true pioneer of worldly elegance and
     hospitality. An iconic brand where each
     Raffles hotel offers gracious and discreet
     service, delivering emotional luxury to
     well travelled. Arriving at Raffles is a
     special    experience.    It   is   warm,
     welcoming, generous in spirit and unique
     to the destination. Legendary service
     since 1887.

       11 hotels
       1,927rooms
       10 countries

raffles.com
                                                                               12
A sanctuary                                                                                  Sensing
                                                                                                                              Angsana Velavaru, The Maldives

for the senses                                                                               the moment
ROMANCE · AWE-INSPIRING ·                                                                    BONDING · VIBRANT ·
SANCTUARY · SUSTAINABILITY                                                                   LOCAL CHIC · ADVENTURE

Banyan Tree offers peaceful havens to                                                        Angsana brings the adventure
rejuvenate the mind, body and soul in                                                        back into travel whatever your
awe-inspiring locations around the                                                           age or reason to visit.
globe. Each hotel allows guests to                                                           Intertwining local chic and a
rediscover the romance of travel,                                                            vibrant fun-filled atmosphere,
while enjoying authentic                                                                     Angsana offers amazing
and memorable experiences.                                                                   destination playgrounds across
                                                                                             the world.

  25 hotels                                                                                     14 hotels
  2,698 rooms                                                                                   1,644 rooms
  6 countries                 Banyan Tree Bangkok, Thailand                                     9 countries

 banyantree.com                                                                               angsana.com

                                                              Banyan Tree Phuket, Thailand                                                                     13
Fairmont Le Montreux Palace, Switzerland

                                       Live the Legend                                                       Unforgettable.
                         ELEGANT · HERITAGE · LEGENDARY · TIMELESS                                           Since 1907.
      Legendary addresses where heritage is infused with French art-de-vivre.
         Think legendary architecture and locations, luxurious experiences                                   CHARISMATIC · THOUGHTFUL
                             for ultimate indulgence.                                                        CHERISHED · EXCEPTIONAL

                                                                                                             Experience Fairmont’s grand
                                                                                                             presence through its distinctive
                                                                                                             public spaces with local design
                                                                                                             inspiration, classic cuisine or its
                                                                                                             history of hospitality and see why
                                                                                                             this brand has been unforgettable
                                                                                                             since 1907.

                                                                                                              75 hotels
                                                                                                              29,131 rooms
                                                                                                              25 countries

 Sofitel Legend Old Cataract Aswan - Egypt                 Sofitel Legend Peoples Grand Hotel Xian - China

               5 hotels                      911 rooms             5 countries
sofitel.com                                                                                                   fairmont.com
                                                                                                                                                     A Fairmont hotel London, United Kingdom
                                                                                                                                                                                               14
Feel
the Pulse
PLAYFUL · ENERGIZED ·
REBELLIOUS ·
ONE-OF-A-KIND
                                                                                        Life is Magnifique
                                                                                            MODERN · CHIC · FRENCH
A vivid cocktail of
sophistication and style. An                                                              ART-DE-VIVRE · LOCAL ESSENCE
audacious burst of local
energy with an unmistakable                                    SO Sofitel Singapore    Imagine modern, luxury hotels where the
playful twist. An edge that                                                              essence of each destination is artfully
sets the experience apart.                                                            blended with French art-de-vivre to create
It’s about being the place to                                                         sophisticated and exceptional experiences.
see and to be seen,                                                                     SOFITEL legendary addresses are sought
connecting the like-minded.                                                              after by world-class travelers with an
                                                                                                 innate sense of style.

 4 hotels                                                                                         122 hotels
 540 rooms                                                                                        30,703 rooms
 3 countries
                                                                                                  41 countries
                                                                                                     sofitel.com

sofitel.com                     SO Sofitel Bangkok, Thaïland

                                                                                                                   Sofital London St James, London, United Kingdom   15
Entertainers by nature
  RESORTS · ENTERTAINMENT · GOURMET · FAMILY FUN                   A collection of storied
                                                                      boutique hotels
                                                            DELIGHTFUL · SINGULAR · INSPIRING · ENRICHING
                                                   MGallery is a collection of storied boutique hotels to discover the world
                                                    and beyond, providing a delightful and unique experience inspired by
                                                           the local essence of the hotel and its authentic story.

                                                                                     sofitel.com

                                                                                                                MGallery Molitor Paris, France

Rixos Premium Göcek, Turkey

    Dedicated to offering traditional Turkish
    hospitality and a unique spa experiences
    in the finest surroundings and luxury
    ambiences, Rixos provides unique
    experiential holiday opportunities. At
    Rixos, the all-inclusive is all-exclusive.

     16 hotels 7,100 rooms 5 countries

    rixos.com                                                  85 hotels        8,625 rooms             24 countries
                                                                                                                                                 16
Our world is                                                                                     Life is a journey.
      your playground                                                                                  Live it well
      COSMOPOLITAN · IN STYLE · AMBITIOUS · INSPIRED
                                                                                                                                                     Our world is
                                                                                                       SWISS HOSPITALITY · SENSE OF PLACE · VITAL SPIRIT
                                                        117 hotels
      Hotels and resorts in tune with today’s mobile
      world, blending peak performance and personal     34,917 rooms                                                                               your playground
                                                                                                                                                            Contemporary hotels designed
                                                                                                                                                            with the quality and care of
      well-being. A dynamic hub where modern nomads
      can feel accomplished and energized, where they   33 countries                                                                                        Swiss hospitality. We are Swiss
                                                                                                                                                            at heart and global by nature.
      know they belong.
                                                                                                                                                            Through quality, efficiency and
                                                                                                                                                            care, our Swiss hospitality
      pullman.com                                                                                                                                           gives guests the peace of mind
                                                                                                                                                            they need to explore the world
                                                                                                                                                            and discover life’s true
                                                                                                                                                            rewards.

                                                                                                                                                             30 hotels
                                                                                                                   Swissôtel Zurich, Switzerland

                                                                                                                                                             13,057 rooms
                                                                                                                                                             16 countries
                                                                                                         Swissôtel The Bosphorus Istanbul,Turkey

                                                                                                                                                             swissotel.com

                                                           Pullman London St Pancras, United Kingdom
                                                                                                                                                                                              17
Pullman Bangkok King Power, Thailand
Bringing stories to life
AUTHENTIC · REASSURING · WARM · REFINED                                                                                Expect nothing less
                                                                Each Grand Mercure is a touchstone                     ELEGANT · STYLISH · INTELLIGENT · INDEPENDENT
                                                                rooted in its destination that invites
                                                                the discovery of authentic cultures                    Beautifully designed, they are a stylish place to relax and unwind. Like a warm welcome,
                                                                and traditions. Rich narratives from                   The Sebel Hotels & Apartments experience is intimate, curated and carefully attended to.
                                                                our warm and engaging staff bring
                                                                stories to life, while always                      The Sebel Auckland Viaduct Harbour, New Zealand
                                                                delivering the universal sense of
                                                                elegant hospitality.

                                                                 44 hotels
                                                                 9 970 rooms
                                                                 11 countries
                       Grand Mercure Beijing Dongcheng, China
                                                                grandmercure.com

                                                                  Grand Mercure Rio de Janeiro Riocentro, Brazil

                                                                                                                                         28 properties
                                                                                                                                         1,893 rooms
                                                                                                                                         3 countries
                                                                                                                                      thesebel.com
Let’s spend
the night together
FUN · STORY · DEMOCRACY · PROFESSIONALISM

At 25hours, we create individualized, made-to-measure hotels with personality in vibrant
cities. Every unique, playful 25hours hotel has a soul inspired by its location and shaped by the
art, culture, gastronomy and stories of its surroundings.

                                                                                                    By investing in lifestyle,
                                                                                                    AccorHotels is positioning
                                                                                                    itself in a leading
              9 hotels                1,183 rooms                    3 countries                    hospitality segment to
                                                                                                    meet the expectations
                                                                                                    of travelers attracted by
25hours-hotels.com
                                                                                                    atypical brands with
                                                                                                    strong personalities. 19
MIDSCALE
                          BRANDS

ACCORHOTELS / Overview              20
Novotel Canary Wharf,London,
                                                            United Kingdom

So much to live                                                                                                                           Travel made authentic
EASIEST LIVING EXPERIENCE · MODERN                                                                                                        MOST AUTHENTIC EXPERIENCE · LOCALLY INSPIRED
DESIGN · RELAXED & LIVELY PEOPLE                                                                                                          DECORATION · GENUINE & ENTHUSIASTIC PEOPLE

Design that is aesthetic and functional,                                                                                                  Every Mercure is a portal to a
modern and timeless, simple and statutory,                                                                                                destination. Its staff are genuinely
gives each hotel a spirited atmosphere.                                                                                                   knowledgeable about the city and
Making each one the perfect spot to have a                                                                                                every detail of the decor tells a story
drink and a bite, work, play or just relax. At                                                                                            about the location and its cultural
                                                                                                                                                                                    Mercure Budapest City Center, Hungary
Novotel, guests can live life to the fullest.                                                                                             heritage. But while every Mercure
                                                                                                                                          hotel is unique, all share the same
                                                                                                                                          passion for high-quality services.
 485 hotels
                                                                                                                                                                                                                                 Mercure Berlin
                                                                                                                                                                                                                                 Wittenbergplatz, Germany

 94,015 rooms
 58 countries
novotel.com

                     Novotel Bangkok Platinum, Thailand

                                                                                                                                                                                                                        754 hotels
                                                                                                                                                                                                                        96,645 rooms
                                                                                                                                                                                                                        58 countries

                                                          3447-24                                                                                                                                                              mercure.com

                                                                                                                                                                                                                                                 21
                                                                                           Novotel Sydney on Darling Harbour, Australia   Mercure Wroclaw Centrum, Poland
Your second home
to stay, live, enjoy
URBAN · COMFORT · FLEXIBILITY
                                                                                             Mama loves you
                                                                               LIVELY SPACES · URBAN · REFRESHING · LIFESTYLE
  100 aparthotels                  How do you stay away from home
                                and enjoy real at-home comfort
  11,488 appartments            while discovering a new city? Adagio
                                Aparthotels offer functional
  11 countries                  apartments with the advantage of
                                dedicated hotel services and natural
                                hospitality.

                                                                                        Mama is much more than somewhere to eat and sleep.
                                                                             It’s a cozy and snug urban kibbutz, a lively place for meeting and sharing.
                                                                            Mama also feeds you with generous, unique dishes concocted by great chefs.

                                                                                  6 hotels               677 rooms                     3 countries
adagio-city.com                                                        mamashelter.com                                                                     22
EC ONOMY
                          BRANDS

ACCORHOTELS / Overview              23
For those who love                                                                        For those who
that extra touch                                                                          love design
CONVIVIAL · COOL AND CONTEMPORARY                                                         CREATIVE · ORIGINAL ·
CARING AND PROACTIVE PEOPLE                                                               TRENDY · GOOD HUMORED

Our guests enjoy caring staff
available 24/7, best-in-class
bedding, contemporary cozy rooms
                                     1099 hotels
and feel-like-home social spaces –
always at the best price. Welcome
                                     140,783 rooms
to Europe’s leading economy hotel
brand!
                                     65 countries

ibis.com

                                                     ibis Lima Reducto Miraflores, Peru
                                                                                                                                                              SMILE
                                                                                                                                                              YOU ARE AT
                                                                                                                                                              IBIS STYLES

                                                                                                                                                              389 hotels
                                                                                          Every ibis Styles hotel is a center of creativity, good humor and
                                                                                                                                                              38,311 rooms
                                                                                          fun. Each one is decorated around a theme, and no idea is too       37 countries
                                                                                          creative! Welcome to the most stylish economy hotel brand !

                                                                                          ibis.com

                                                                                                                                                                             24
For those who love                                            hotelF1, simplicity and freedom
the best rates                                                #OnTheRoad
SMARTEST · CONTEMPORARY CASUAL AND FRIENDLY                   SMART · SURPRISING · EASY
                                                                                                Who hasn’t dreamed of
Nifty, casual and at a dream price, this is ibis budget.                                        traveling the roads of
Contemporary rooms, XL showers, comfortable bedding,                                            France and adventuring
all-you-can-eat breakfast buffet – all available at ibis                                        off the beaten track? For
budget hotels. welcome to the smartest economy hotel                                            more than 30 years, our
brand !                                                                                         hotels have been offering
                                                                                                quality rooms at economy
ibis.com                                                                                        prices, so guests can
                                                                                                continue enjoying the
                                                                                                freedom of life on the
                                                                                                open road.

                                                                219 hotels
                                                                16,534 rooms
                                                                1 country, France
 572 hotels          56,091 rooms              17 countries
                                                               hotelf1.com
                                                                                                                       25
BY 2020

                                           50 open houses
Welcome to                                 15,000 beds                            NEW
the Open House                             10 countries
OPEN · COOL · BLENDED · CARING

                                                                           Excubated by
                                                                           AccorHotels
                                                                             from our
                                                                          innovation lab

                                 JO&JOE is a place that’s uniquely
                                 designed for millennials, locals and
                                 travelers. It’s an Open House that’s
                                 lively, affordable and caring. A house
                                 where guests are free to do just as
                                 they please! In 2017 the first Jo&Joe
                                 opened in Hossegor, France.

                                 joandjoe.com

                                                                                           26
AT THE HEART
                  OF THE GUEST
                   EXPERIENCE

ACCORHOTELS / Overview           27
Restaurants & Bars                                                                                                                                                                                        Over    9,000
                                                                                                                                                                                                          Restaurants
                                                                                                                                                                                                          and bars

Seeking excellence
                                                                                                                                                                                                          80,000
and authenticity                                                                                                                                                                                          Talented
                                                                                                                                                                                                          employees
 At AccorHotels, we have a mission to make restaurants and bars the heart and
 soul of our hotels. So we are thinking like restaurateurs, delivering food and
                                                                                                                                                                           Mama Shelter Paris, France
 drink experiences that are excellent, relevant and authentic.
                                                                                                                          Raffles Royal Monceau Paris, Matsuhisa, France
                                                                                                                                                                                                          200
                                                                                                                                                                                                          Million meals
                                                                                                                                                                                                          a year

                                                                                                                                                                                                          €5
                                                                                                                                                                                                          Billion
                                                                                                                                                                                                          in revenue

                                                                                                                     AccorHotels is more than a
                                                                                                               benchmark food services operator.
                                                                                                                 Thanks to the unique expertise
                                                                                                                     of its talented employees,
                                                                                                               it is a creator of guest experiences.

                                                                      SO Sofitel Bangkok, Red Oven, Thailand
                                                                                                                                                                                                        Grand Mercure Wellington, New Zealand

ACCORHOTELS / Overview                                                                                                                                                                                                                          28
Wellness

Re-energizing
experiences
 Our attentive and generous teams
 of thalassotherapy and spa experts
 welcome our guests to relaxing,
 restful environments. They
 dispense both naturally
 revitalizing seawater treatments
 and a wide range of holistic
 treatments and activities inspired
 by traditions from around the
                                      Pullman Phuket Arcadia Naithon Beach, Thailand
 world.

19
Thalassa
Sea & Spa institutes

Over
400
Spas

Over
500
Fitness centers

ACCORHOTELS / Overview                                                                 29
Novotel Paris Les Halles, France

Meetings & Events

Meeting all your needs
 With state-of-the-art equipment, innovative
 catering and bespoke activities, our hotels,
 from luxury to economy, ensure that every
 business event is a success for our guests.

                                                                                                     Sofitel Kunming, China

                                     Pullman London St Pancras, United Kingdom
Over
500
events a day worldwide

2,400                                                                                                                         20,000 event
Hotels                                                                                                                         ORGANIZERS ARE
                                                                                                                               MEMBERS OF THE
13,800                                                                                                                        MEETING PLANNER
Meeting rooms                                                                                                                 LOYALTY PROGRAM

                                                                                                                                Meeting planner
€800
Million in revenue

ACCORHOTELS / Overview                                                                                                                            30
DIGITAL
                         DISTRIBUTION
                          & LOYALTY

ACCORHOTELS / Overview                  31
DREAM                                          COME BACK
                                                                                                   “Be inspired when                                  “Be rewarded
                                                                                                selecting a destination”                             and recognized”
Digital services                                                                                     +2,200                                           +21,000
for a unique experience
                                                                                                     DESTINATIONS ON
                                                                                                                                                   NEW MEMBERS EVERY DAY
                                                                                                    ACCORHOTELS.COM

 A visit to AccorHotels.com takes guests on a journey. Explore AccorHotels brands or hotel
 partners, find the perfect hotel, reserve a stay, prepare the trip, or share the experience:
 our website gives guests – past, present and future – a digital introduction to our universe
 and all it has to offer.                                                                              SELECT                                            SHARE
                                                                                                 “Find the best offer”                             “Share my experience
                                                                                                                                                     with my friends”
                                                                                                    1 Multi-brand
                                                                                                     web portal                                      25M fans
                                                                                                 16 Brand websites                                   ON SOCIAL NETWORKS
               Before                     During                  After
              the stay                   the stay                the stay

                                                                                                        BOOK                                              STAY
                                                                                                    “Book anywhere                                  “At the hotel I feel
                                                                                                   from any device”                                expected and special”

                                                                                                                                                         +30%
                                                                                                   +5    DOWNLOADS
                                                                                                                                                     Check-in online
                                                                                                    OF THE ACCORHOTELS
                                                                                                SINGLE APP EVERY MINUTE                                 +288%
                                                                                                                                                     Fast Check-out

                                                                                                                               PREPARE
                                                                                                                           “The best way to
                                                                                                                           prepare my stay”

                                                                                                                                  80
                                                                                                                           CITY GUIDES ONLINE AT
                                                                                                                            ACCORHOTELS.COM

ACCORHOTELS / Overview                                                                                                                                                     32
Rewards our guests & earns their loyalty
 With easy-to-earn points and genuine rewards, Le Club AccorHotels continues to build
 stronger, more loyal and more profitable relationships between our hotels and our guests.

    +100 millions                    International                         2X
          Members                       program                     Clients stay twice
  of the loyalty program             Thoughtful, generous,        as often when the are
                                            simple                       members

                                                  106m

                                                          70 m

                      +21,000
                     New members
                       every day
                                                          4m
                                         25m
                              18m
                    14m                                   32m
          10m

          2012       2013     2014        2015     2016

  accorhotels.com/leclub

ACCORHOTELS / Overview                                                                       33
AUGMENTED
HOSPITALITY
Augmented hospitality is about anticipating our clients’ every need. Which is why, whether
organizing exciting high-end events, providing personalized services, creating unique experiences, or
producing e-commerce solutions that maximize investment, the AccorHotels’ vision of augmented
hospitality does more than just look to the future – it creates it.

                                                                                                        34
2,500 properties 7 cities                           4 countries
                         PRIVATE   The best homes,                               Buff and Hensman House Hollywood Hills Los Angeles, United States

                         RENTAL    the best service
                                   TAILORED · FRIENDLY · VERIFIED
                                   onefinestay is the pioneer of hospitality
                                   for stays in the finest homes.
                                   Homeowners get a way to earn
                                   additional income from guests while
                                   they’re away. And onefinestay guests
                                   get a new way to experience the city.

                                   onefinestay.com

                                                                                            Rue de Varenne, Saint-Germain-des-Prés, Paris, France

ACCORHOTELS / Overview                                                                                                                               35
Devoted to the luxury
villa experience
ELITE · CURATED · CUSTOM-MADE
Travel Keys is an elite travel broker representing an enticing
collection of over 7,000 personally inspected luxury villas in
more than 90 destinations. Travel Keys now also offers a
dedicated concierge service to make its clients’ stays ever-
more personalized.
                                                                                  7,000+ properties    90+ destinations 25 years of experience
travelkeys.com

Ask. Enjoy.
SERVICES · SELECTION · PERSONAL · LOCAL
A new vacation experience, Squarebreak brings together
                 travelkeys.com
the intimacy and comfort of private rentals with the added
value of hotel-style service. Exceptional, carefully selected
properties and perfectly judged à la carte services provide
the keys to an unforgettable stay.

                                                                 700 properties     50 destinations   7 Countries
squarebreak.com
                                                                                                                                                 36
C O NCIERGE   Concierges
                           SERVICES    for the digital age
                                       PASSION · EXCELLENCE · INNOVATION

                                       Founded in 2008, John Paul initially
                                       offered customized services to private
                                       members, before working with corporate
                                       clients. Today, John Paul is an expert in
                                       driving long-term customer engagement
                                       and is widely regarded as the worldwide
                                       leader in concierge services.

                                                                                                       Concierge Tools
                                          The Art of Service           The Art of Animation       and Digital Personalization
                                                 —————
                                                                                   —————                       —————
                                          CONCIERGE EXCELLENCE
                                                                         CUSTOMIZED CONTENT    CUTTING-EDGE TECHNOLOGY TO REINVENT
                                         TO SURPASS EXPECTATIONS
                                                                          ADAPTEDTO CLIENTS          THE SERVICE OF TOMORROW

                                                                                              1,000
                                                                                              employees

                                                                                              5
                                                                                              continents

                                                                                              24/7
                                                                                              availability

                                                                                              50,000
                                                                                              exclusive partnerships
ACCORHOTELS / Overview                                                                                                           37
DINING
                           & EVENTS

Legendary French cuisine                                                     Unique places
for contemporary events                                                      to celebrate
GASTRONOMIC · PRESTIGIOUS · EXCELLENCE                                       ICONIC VENUES · FINE DINING ·
                                                                             ENTERTAINMENT
Potel & Chabot has been reinventing the art of
gastronomic catering since 1820. Standard bearer                             In just under 10 years, Noctis
for the French culinary tradition with six                                   has become a leader in events,
spectacular venues in Paris, and a catalogue of 600                          hospitality and entertainment
venues in France and internationally, it can host                            in France.
and cater events of all sizes.

poteletchabot.com     saint-clair-le-traiteur.com                            3,000
                                                                             events organized every year
                                                      600
                                                      International venues   SOME FLAGSHIPS :
                                                                             Monsieur Bleu, Le Rooftop R2
                                                      SOME FLAGSHIPS :       Marseille, Les Pavillons des Etangs,
                                                      Pavillon Gabriel       Raspoutine, Loulou                     Monsieur Bleu, Paris, France
                                                      Pavillon Klébert
                                                      Pavillon Dauphine
                                                      Pavillon Vendôme                                                                             noctis-collection.com
                                                                                                                                                                       38
Exceptional hotels.
                                 Exclusive offers.
                                 VeryChic offers its members
                                 exclusive offers in extraordinary

                      DIGITAL    hotels, with up to 70% off. Over
                                 4,000 partner hotels optimize
                                 their distribution with VeryChic

                     SOLUTIONS
                                 and 6 million members have
                                 joined since its creation.

                                                                     6 million members
                                                                     4,000 hotels partners
                                                                     50 countries

                                                                     verychic.com

ACCORHOTELS / Overview                                                                       39
We help independent hotels                                              We help hotels in their
to maximise their direct bookings                                       digital transformation
FASTBOOKING provide independent hotels with a range of software         BY ACCELERATING THEIR ONLINE DISTRIBUTION
solutions and digital distribution with a specific focus on their
direct bookings.                                                        In 2016, Availpro contributed to the global travel growth by
                                                                        generating more than €3.5 billion in hotel-room booking revenue.
•    Attractive booking engine.
•    Search, display and metasearch marketing.                          •    Boost direct sales
•    E-commerce web studio.                                             •    Improve online distribution                                            2017
                                                                        •    Enhance decision-making analysis

    +4,000 hotels, 50% of which use Digital Marketing Services
                                                                            +6,500 hotels
    1,600 live hotel websites          250 AccorHotels hotel websites                                                                 6,000
                                                                                                                                    prices analysed
                                                                                                                                                                  80
                                                                                                                                                           new visitors on the
                                                                            450 partners                                          by our optimisation
                                                                                                                                       algorithms
                                                                                                                                                             booking engine

fastbooking.com
                                                                        availpro.com                                                                  WHAT
                                                                                                                                                   HAPPENS
                                                                                                                €20,000                              IN ONE                 150,000
                                                                                                                 In volume of
                                                                                                                bookings by our
                                                                                                                                                   AVAILPRO                 new requests on
                                                                                                                                                                          distribution channel
                                                                                                                    clients                         MINUTE?

                                                                                                                                    6,000                        50
                                                                                                                                     nights sold
                                                                                                                                                               bookings

                                                                                                                                     A POWERFUL TECHNOLOGY
                                                                                                                                                                                                 40
Follow us on

                                                                                                         Document published by the AccorHotels
                                                                                                         corporate communications department.

Photo credits: Firstpage: Gettyimages, © Sam Edwards - Page 2: Swissotel Brand Photo Library - Page 3: © Dang Long Nguyen - Page 4: © Christopher Wadsworth - Page 5: © Alexis Armanet - Page 7: © Alexis Armanet - Page 8: © Aaron Joel Santos - Page 9: © Philippe Wang - Page 11:
© Sootket Jiwpanit - Page 12: Raffles Brand Photo Library - Page 13: Banyan Tree Brand Photo Library, Angsana Brand Photo Library - Page 14: © Fabrice Rambert, © Michael Su, Fairmont Brand Photo Library - Page 15: © Geoff Lung, © Richard Mark Dobson, © Jefferson Smith - Page
16: Rixos Brand Photo Library - © Abaca Corporate/Boris Zuliani - Page 17: © Abaca Corporate/Didier Delmas, © Michael Spencer, Swissotel Brand Photo Library - Page 18: © Minh Tang, © Carlos Alberto Da Costa Rocha, © Tessa Chrisp - Page 19: 25H Brand Photo Library, pexels, ©
Fabrice LEROUGE - Page 20: © Abaca Corporate/Didier Delmas - Page 21: © Abaca Corporate/Didier Delmas, © Abaca Corporate/Benoît Laboup, © Stephen Casey, © Christoph Weiss, © Gergely Jancso, © Tomek Fryszkiewicz - Page 22: © Abaca Corporate/Antoine Huot, © Abaca
Corporate/Darren Lennon, © Francis Amiand, © Francis Amiand - Page 23: © Matthieu Dortomb - Page 24: © Edwin Ramirez, © Abaca Corporate/Giuliano Ottaviani, © Abaca Corporate/Darren Lennon, © Sara Niedzwiecka - Page 25: © Abaca Corporate/Jacques-Yves Gucia, © Harry
Prasetya, © Philippe Wang, © abigail-keenan - Page 26: JO&JOE Brand Photo Library - Page 27: © Alexis Armanet - Page 28: © Vichai Kiatamornvong, © Francis Amiand, © Tessa Chrisp, Raffles Brand Photo Library - Page 29: © Abaca Corporate/James Jasper, © Geoff Lung, © Geoff
Lung - Page 30: © Antoine Pesch, © Michael Su, © Abaca Corporate/Didier Delmas - Page 31: © Abaca Corporate/Barbara Zonzin - Page 32: © Donja Pitsch - Page 35: Onefinestay Brand Photo Library- Page 36: Travelkeys Brand Photo Library, Squarebreak Brand Photo Library - Page
37: John Paul Brand Photo Library - Page 38: Potel&Chabot Brand Photo Library, Noctis Brand Photo Library - Page 39: © Richard Mark Dobson, Verychic Brand Photo Library - Page 40: Fastbooking Brand Photo Library
You can also read