OVERVIEW January 2018 - IBTM China

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OVERVIEW January 2018 - IBTM China
OVERVIEW
                January 2018

ACCORHOTELS / Panorama
OVERVIEW January 2018 - IBTM China
TO WELCOME OUR GUESTS
                         250,000
                         EMPLOYEES IN ACCORHOTELS
                         BRANDS

                         HOTEL NETWORK
                         4,300 HOTELS
                         NEARLY 620,000 ROOMS
                         100 COUNTRIES

                         HOTEL PORTFOLIO
                         25 HOSPITALITY BRANDS
                         FROM LUXURY TO ECONOMY

                         NEW BUSINESSES
                         PRIVATE RENTAL
                         COWORKING
                         CONCIERGERIE
                         DINING & EVENTS
                         DIGITAL SOLUTIONS

ACCORHOTELS / Overview                              2
3
29% *
                                                           Europe
           4% *                                            1,250 HOTELS
  North America                                           176,400 ROOMS
         80 HOTELS                                            —————

       27,700 ROOMS
           —————

AccorHotels,
                                            23%*
a worldwide                                France
hoteloperator                              1,585 HOTELS
                                          143,900 ROOMS
                                              —————
                                                                                                                                     27%*
  4,300 hotels                                                                                                                Asia-Pacific
                                                                                                                                   835 HOTELS
  NEARLY 620,000 rooms                                                                                                           168,400 ROOMS
                                                                                                                                     —————
  100 countries

  300 HOTELS                  8% *                                          8%*
  50,000 ROOMS           South America
  signed each year
                                                                        Africa,
                            330 HOTELS                                Middle East
                           51,700 ROOMS                                    205 HOTELS
  1 HOTEL OPENED               —————
  EVERY 33 HOURS                                                          47,900 ROOMS
                                                                              —————

ACCORHOTELS / Overview                                                              * As a percentage of total number of rooms of AccorHotels    4
                                                                                      managed and franchised hotels
Hospitality
                                                                                IS OUR PASSION

                                                    TALENT & CULTURE

                           250,000                      100         100
                            employees                 countries   professions
                         in AccorHotels addresses

ACCORHOTELS / Overview                                                                           5
FEEL WELCOME,
      Feel Valued

                                                                                                           100
                                                                                                        schools and

                                                                             18
                                                                                                        universities

                    55%                 The AccorHotels global
                                         recruitment website
                                                                        Académies
                                                                                                     worldwide are AccorHotels
                                                                                                             partners

                of employees
                    are under 35        28,300                            around the world

                                           job offers                                                    Diversity network

                                        Follow our HR news on
                                                                                                      12,000
                                                                           800
                                                                                                          members

                    77%
             employee engagement rate
                                                                   managers-trainers
                                                                 certified by AccorHotels Académie

ACCORHOTELS / Overview                                                                                                           6
Our passion for hospitality
                         goes beyond the walls of our hotels

                         Every day we welcome 500,000 guests, who stay and eat
                         at one of our 4,300 addresses. That’s 140 million towels
                         washed and 200 million meals served, each year.

                                 Diversity                Plant for the planet                       WATCH
                                                                                             We Act Together for Children
                          35% of hotel General Managers    1 tree is planted every minute
                              will be women by 2020        with our reforestation program    +90% of hotels implement
                                                                                            our program against child sexual
                                                                                                      exploitation

                                 Healthy &                  Urban vegetable                    Sustainable
                                sustainable                    gardens                          buildings
                              food in our restaurants
                                                                       1,000                          100%
                                   Food waste:                         by 2020              of renovated or new hotels
                                     - 30%                                                  will be low-carbon buildings
                                     by 2020                                                           by 2020

ACCORHOTELS / Overview                                                                                                         7
Our commitments
   FOR 2020 AND BEYOND…

ACCORHOTELS / Overview    8
Spreading
                                                                                                          HOSPITALITY
                                                                                                         OF THE HEART

    Solidarity AccorHotels supports the Group's employees with their
    solidarity initiatives. It helps combat the economic and social
    exclusion of vulnerable people through training and vocational
    integration.

             10                    300                          44         20,000        220,000
                                                                                          direct & indirect
           years                  projects                countries        employees
          of solidarity            supported                    involved     involved   beneficiaries

     solidarity-accorhotels.com                @Solidarity_AH

ACCORHOTELS / Overview                                                                                                  9
HOSPITALITY
At AccorHotels, hotels are in our name and our DNA. Which is why we will always offer a full range
of hotel experiences, so our guests will always find a brand to suit their budget and needs. And why,
from the top of our range to the most economical, the luxury five-star palace to the smart budget
hotel, we will always strive with the same passion and energy to bring innovative ideas and new
services to traditional hospitality. Because at AccorHotels, we are all dedicated to one goal:
ensuring that 24 hours a day, 365 days a year, our guests always feel welcome.

                                                                                                        10
LUXURY
                         & UPSCALE
                          BRANDS

ACCORHOTELS / Overview               11
Raffles Singapore

                               An Oasis for the Well Travelled
     CHARMING • GRACEFUL • THOUGHTFUL • WELCOMING
     A true pioneer of worldly elegance and hospitality. An
     iconic brand where each Raffles hotel offers gracious
     and discreet service, delivering emotional luxury to well
     travelled. Arriving at Raffles is a special experience. It is
     warm, welcoming, generous in spirit and unique to the
     destination. Legendary service since 1887.

       11 hotels
       1,927rooms
       10 countries
       PIPELINE

       1,049 rooms
raffles.com
                                                                                         12
Mysterious
stopovers
FASCINATING ·
BOTH JOURNEY AND DESTINATION

A cosmopolitan icon for over 130 years,
Orient Express remains the very definition
of timeless luxury. This legendary blend
of exotic opulence and rare refinement
will soon be transported to a new global
collection of Orient Express hotels,
taking travellers on a new journey into
absolute sophistication.

A collection of

10 properties by 2025

orient-express.com
                                             13
A sanctuary                                                                                  Sensing
                                                                                                                              Angsana Velavaru, The Maldives

for the senses                                                                               the moment
ROMANCE · AWE-INSPIRING ·                                                                    BONDING · VIBRANT ·
SANCTUARY · SUSTAINABILITY                                                                   LOCAL CHIC · ADVENTURE

Banyan Tree offers peaceful havens to                                                        Angsana brings the adventure
rejuvenate the mind, body and soul in                                                        back into travel whatever your
awe-inspiring locations around the                                                           age or reason to visit.
globe. Each hotel allows guests to                                                           Intertwining local chic and a
rediscover the romance of travel,                                                            vibrant fun-filled atmosphere,
while enjoying authentic                                                                     Angsana offers amazing
and memorable experiences.                                                                   destination playgrounds across
                                                                                             the world.

  23 hotels                                                                                     13 hotels
  2,559 rooms                                                                                   1,630 rooms
  10 countries                Banyan Tree Bangkok, Thailand                                     8 countries
 PIPELINE                                                                                      PIPELINE

 1,874 rooms                                                                                   1,906 rooms

 banyantree.com                                                                               angsana.com

                                                              Banyan Tree Phuket, Thailand                                                                     14
Fairmont Le Montreux Palace, Switzerland

                                       Live the Legend                                                          Unforgettable.
                         ELEGANT · HERITAGE · LEGENDARY · TIMELESS                                              Since 1907.
      Legendary addresses where heritage is infused with French Art de vivre.
         Think legendary architecture and locations, luxurious experiences                                      CHARISMATIC · THOUGHTFUL
                             for ultimate indulgence.                                                           CHERISHED · EXCEPTIONAL

                                                                                                                Experience Fairmont’s grand
                                                                                                                presence through its distinctive
                                                                                                                public spaces with local design
                                                                                                                inspiration, classic cuisine or its
                                                                                                                history of hospitality and see why
                                                                                                                this brand has been unforgettable
                                                                                                                since 1907.

                                                                                                                 76 hotels
                                                                                                                 29,697 rooms
                                                                                                                 25 countries
                                                                                                                 PIPELINE

                                                                                                                 6,939 rooms
 Sofitel LEGEND Santa Clara Cartagena, Colombia               Sofitel Legend Peoples Grand Hotel Xian - China

               5 hotels                           873 rooms           5 countries
sofitel.com                                                                                                      fairmont.com
                                                                                                                                                        A Fairmont hotel London, United Kingdom
                                                                                                                                                                                                  15
Feel
the Pulse
REBELLIOUS · PLAYFUL ·
ENERGIZED · AUDACIOUS                                                       Life is Magnifique
                                                                                MODERN · CHIC · FRENCH
A vivid cocktail of
sophistication and style.                                                     ART DE VIVRE · LOCAL ESSENCE
An audacious burst of local
energy that is both luxurious                           SO/ Singapore      Imagine modern, luxury hotels where the
and playful. An edge that                                               essence of each destination is artfully blended
sets the experience apart.                                                     with French Art de vivre to create
It’s about being the place to                                             sophisticated and exceptional experiences.
be and to be seen,                                                      SOFITEL addresses are sought after by modern
connecting the like-minded.                                                 voyageurs with an innate sense of style.

                                                                                      126 hotels
 5 hotels                                                                             31,939 rooms
 619 rooms                                                                            43 countries
 3 countries                                                                                PIPELINE

 PIPELINE                                                                              5,197 rooms
 1,274 rooms
                                                                                          sofitel.com

sofitel.com                     SO/ Bangkok, Thaïland

                                                                                                           Sofitel London St James, London, United Kingdom   16
Entertainers by nature
  RESORTS · ENTERTAINMENT · GOURMET · FAMILY FUN                   A collection of storied
                                                                      boutique hotels
                                                            DELIGHTFUL · SINGULAR · INSPIRING · ENRICHING
                                                   MGallery is a collection of storied boutique hotels to discover the world
                                                    and beyond, providing a delightful and unique experience inspired by
                                                           the local essence of the hotel and its authentic story.

                                                                                     sofitel.com

                                                                                                                MGallery Molitor Paris, France

Rixos Premium Göcek, Turkey

    Dedicated to offering traditional Turkish
    hospitality and a unique spa experiences
    in the finest surroundings and luxury
    ambiences, Rixos provides an outstanding
    resort experience. At Rixos, the all-
    inclusive is all-exclusive.

     22 hotels 8,244 rooms 6 countries
      PIPELINE     2,531 rooms                                 91 hotels        9,495 rooms             25 countries
    rixos.com                                                  PIPELINE   4,425 rooms                                                            17
Our world is                                                                            Life is a journey
      your playground                                                                         Live it well
      PIONEERING · STYLISH · ACCOMPLISHED ·               121 hotels
                                                                                                                                            Our world is
                                                                                              SWISS HOSPITALITY · SENSE OF PLACE · VITAL SPIRIT

                                                                                                                                          your playground
      INVIGORATED
      Hotels and resorts in tune with today’s mobile
                                                          36,174 rooms
                                                                                                                                                   Contemporary hotels designed
      world, blending peak performance and personal
      well-being. A dynamic hub where global nomads can
                                                          33 countries                                                                             with the quality and care of
                                                                                                                                                   Swiss hospitality. We are Swiss
      feel accomplished and invigorated, where they                                                                                                at heart and global by nature.
                                                          PIPELINE
      know they belong.                                                                                                                            We offer guests the quality of
                                                          14,975 rooms                                                                             life, vitality and peace of mind
      pullman.com                                                                                                                                  they need to explore the world
                                                                                                                                                   and discover life’s true
                                                                                                                                                   rewards.

                                                                                                                                                    31 hotels
                                                                                                                                                    13,431 rooms
                                                                                                          Swissôtel Zurich, Switzerland

                                                                                                                                                    17 countries
                                                                                                Swissôtel The Bosphorus Istanbul,Turkey

                                                                                                                                                     PIPELINE

                                                                                                                                                     4,780 rooms

                                                                                                                                                    swissotel.com

                                                              Pullman Kaifeng Jianye, China
                                                                                                                                                                                      18
Pullman Bangkok King Power, Thailand
The Sebel Palm Cove Coral Coast, Australia

Bringing stories to life                                        Each Grand Mercure is a touchstone
                                                                rooted in its destination that invites
AUTHENTIC · WELCOMING · CAPTIVATING · REFINED
                                                                the discovery of authentic cultures
                                                                and traditions. Rich narratives from
                                                                                                                   Expect nothing less
                                                                our warm and engaging staff bring                  ELEGANT · STYLISH · INTELLIGENT · INDEPENDENT
                                                                stories to life, while always
                                                                delivering the universal sense of                  Beautifully designed, The Sebel Hotels & Apartments is a stylish place to relax and unwind.
                                                                elegant hospitality.                               Like a warm welcome, The Sebel experience is intimate, curated and carefully attended to.

                                                                 48 hotels
                                                                 11,086 rooms
                                                                 12 countries
                                                                 PIPELINE

                                                                 6,185 rooms
                       Grand Mercure Beijing Dongcheng, China
                                                                grandmercure.com

                                                                  Grand Mercure Rio de Janeiro Riocentro, Brazil

                                                                                                                              25 properties
                                                                                                                              1,622 apartments
                                                                                                                              3 countries
                                                                                                                              PIPELINE

                                                                                                                              503 apartments
                                                                                                                             thesebel.com
Let’s spend
the night together
FUN · STORY · DEMOCRACY · PROFESSIONALISM

At 25hours, we create individualized, made-to-measure hotels with personality in vibrant
cities. Every unique, playful 25hours hotel has a soul inspired by its location and shaped by the
art, culture, gastronomy and stories of its surroundings.

 25hours Hotel Bikini Berlin, Germany                                                               By investing in lifestyle,
                                                                                                    AccorHotels is positioning
                                                                                                    itself in a leading
    10 hotels                           1,347 rooms   3 countries     PIPELINE   841 rooms          hospitality segment to
                                                                                                    meet the expectations
                                                                                                    of travelers attracted by
25hours-hotels.com
                                                                                                    atypical brands with
                                                                                                    strong personalities. 20
MIDSCALE
                          BRANDS

ACCORHOTELS / Overview              21
Novotel Canary Wharf,London,
                                                             United Kingdom

So much to live                                                                                                                            Travel made authentic
EASIEST LIVING EXPERIENCE · MODERN                                                                                                         MOST AUTHENTIC EXPERIENCE · LOCALLY INSPIRED
DESIGN · RELAXED & LIVELY PEOPLE                                                                                                           DECORATION · GENUINE & ENTHUSIASTIC PEOPLE

Design that is aesthetic and functional,                                                                                                   Every Mercure is a portal to a
modern and timeless, simple and statutory,                                                                                                 destination. Its staff are genuinely
gives each hotel a spirited atmosphere.                                                                                                    knowledgeable about the city and
Making each one the perfect spot to have a                                                                                                 every detail of the decor tells a story
drink and a bite, work, play or just relax. At                                                                                             about the location and its cultural
                                                                                                                                                                                     Mercure Budapest City Center, Hungary
Novotel, guests can live life to the fullest.                                                                                              heritage. But while every Mercure
                                                                                                                                           hotel is unique, all share the same
                                                                                                                                           passion for high-quality services.
 496 hotels                                                                                                                                                                                                                          Mercure Berlin
                                                                                                                                                                                                                                     Wittenbergplatz, Germany

 96,771 rooms
 58 countries
PIPELINE

26,506 rooms                                 novotel.com

                     Novotel Bangkok Platinum, Thailand                                                                                                                                                                 779 hotels
                                                                                                                                                                                                                        100,160 rooms
                                                                                                                                                                                                                        61 countries
                                                                                                                                                                                                                        PIPELINE

                                                                                                                                                                                                                        22,017 rooms
                                                           3447-24

                                                                                                                                                                                                                                   mercure.com
                                                                                                                                                                                                                                                     22
                                                                                            Novotel Sydney on Darling Harbour, Australia   Mercure Wroclaw Centrum, Poland
Your second home
to stay, live, enjoy
URBAN · COMFORT · FLEXIBILITY
                                                                                                                                Mama loves you
                                                          Adagio Paris Bercy Village, France

                                                                                                                BEAUTIFUL · CHIC · AFFORDABLE · FUN AND FRIENDLY.

                                                                                               Mama Shelter Rio Santa Teresa,                                       Mama Shelter Lyon, France
                                                                                               Rio de Janeiro, Brazil

How do you stay away from
home and enjoy real at-
home comfort while
discovering a new city ?
Adagio Aparthotels offer        105 aparthotels 11,459 rooms 11 countries
functional apartments with
the advantage of dedicated                                                                     Mama is much more than somewhere to eat and sleep. It’s an urban kibbutz, a lively place
                                PIPELINE
hotel services and natural                                                                     for meeting and sharing. Mama is like motherly love. It’s like being in her arms,
hospitality.                    6,671 apartments                                               somewhere that feels good. Mama also feeds you like a mother, with generous, unique
                                                                                               dishes designed by fantastic chefs. Like a mother, Mama just wants to take care of you!

                                                                                                 7 hotels             797 rooms    3 countries
 adagio-city.com                                                                                  PIPELINE      759 rooms                                             mamashelter.com           23
EC ONOMY
                          BRANDS

ACCORHOTELS / Overview              24
ibis Styles Liverpool Centre Dale Street, United Kingdom

       For those who love                                                                                                       For those who
       that extra touch                                                                                                         love design
       CONVIVIAL · COOL AND CONTEMPORARY                                                                                         CREATIVE · ORIGINAL ·
       CARING AND PROACTIVE PEOPLE                 1,137 hotels                                                                  TRENDY · GOOD HUMORED

       Our guests enjoy caring staff available     145,081 rooms
       24/7, best-in-class bedding, contemporary
       cozy rooms and feel-like-home social        67 countries
       spaces – always at the best price.
       Welcome to Europe’s leading economy         PIPELINE
       hotel brand!
                                                   24,186 rooms
                                                                                                                                                                                                                          SMILE
       ibis.com

                                                              ibis Saint Denis Stade Sud La Plaine Saint Denis, France                                                                                                       YOU ARE AT
                                                                                                                                                                                                                             IBIS STYLES

                                                                                                                                                                                                                           422 hotels
                                                                                                                         ibis Styles Wroclaw Centrum, Poland                                                               43,213 rooms
                                                                                                                                                                                                                           45 countries
                                                                                                                                 Every ibis Styles hotel is a center of creativity, good humor and
                                                                                                                                 fun. Each one is decorated around a theme, and no idea is too
                                                                                                                                 creative! Welcome to the most stylish economy hotel brand !                                PIPELINE

                                                                                                                                                                                                                            25,568 rooms
                                                                                                                                 ibis.com

                                                                                                                                                                                                                                           25
Ibis Lima Reducto Miraflores, Peru
ibis budget Jakarta Tanah Abang, Indonesia

For those who love                                                                                                                  hotelF1, simplicity and freedom
the best rates                                                                                                                      #OnTheRoad
SMARTEST · CONTEMPORARY CASUAL AND FRIENDLY                                                                                         SMART · SURPRISING · EASY
                                                                                                                                                                      Who hasn’t dreamed of
Nifty, casual and at a dream price, this is ibis budget.                                                                                                              taking the roads and
Contemporary rooms, XL showers, comfortable bedding,                                                                                                                  adventuring off the
all-you-can-eat breakfast buffet – all available at ibis                                                                                                              beaten track? For more
budget hotels. welcome to the smartest economy hotel                                                                                                                  than 30 years, our hotels
brand !                                                                                                                                                               have been offering
ibis.com                                                                                                                                                              quality rooms at economy
                                                                                                                                                                      prices, so guests can
                               ibis budget Marne-la-Vallée Pontault Combault, France                                                                                  continue enjoying the
                                                                                                                                                                      freedom of life on the
                                                                                                                                                                      open road.

                                                                                                                                      170 hotels
                                                                                                                                      12,975 rooms
  588 hotels         58,096 rooms                       19 countries                                                                  1 country, France
 PIPELINE   10,513 rooms                                                                                                             hotelf1.com
                                                                                                                                                                                             26
BY 2020

                                          50 open houses
Welcome to                                15,000 beds
the Open House                            10 countries
OPEN · COOL · BLENDED · CARING

                                                                           Excubated by
                                                                           AccorHotels
                                                                             from our
                                                                          innovation lab

                                 JO&JOE is a place that’s uniquely
                                 designed for millennials, locals and
                                 travelers. It’s an Open House that’s
                                 lively, affordable and caring. A place
                                 where guests are free to do just as
                                 they please!
                                 The first Jo&Joe opened its doors in
                                 Hossegor, the second address will
                                 welcome guests in Paris from late
                                 2018.
                                 joandjoe.com
                                                                                           27
AT THE HEART
               OF THE GUEST
                EXPERIENCE

ACCORHOTELS / Overview        28
Restaurants & Bars

                                                                                                                          AccorHotels
                                                                                                                        is more than a
                                                                                                                       benchmark food
                                                                                                                      services operator.
                                                                                                                         Thanks to the
                                                                                                                       unique expertise
                                                                                                                        of its talented
                                                                                                                           employees,
                                                                                                                       it is a creator of
                                                                                                                      guest experiences.

  SO/ Bangkok, Red Oven, Thailand                               Fairmont Hotel Vier Jahreszeiten Hamburg, Germany                                                       Mama Shelter Paris, France

Seeking excellence and authenticity                                                                                 Over9,000               80,000      200             Over    €5
                                                                                                                    Restaurants             Talented    Million meals   Billion
 At AccorHotels, we have a mission to make restaurants and bars the heart
                                                                                                                    and bars                employees   a year          in revenue
 and soul of our hotels. So we are thinking like restaurateurs, delivering food
 and drink experiences that are excellent, relevant and authentic.

ACCORHOTELS / Overview                                                                                                                                                                               29
Wellness                             Pullman Kaifeng Jianye, China   Pullman Shanghai, China

Re-energizing
experiences
 Our attentive and generous
 teams of thalassotherapy and
 spa experts welcome our guests
 to relaxing, restful
 environments. They dispense
 both naturally revitalizing
 seawater treatments and a wide
 range of holistic treatments and
 activities inspired by traditions
 from around the world.

14
Thalassa
Sea & Spa institutes

Over
350
Spas

Over
500
Fitness centers

                                                                                               Pullman Phuket Arcadia Naithon Beach, Thailand

ACCORHOTELS / Overview                                                                                                                          30
Meetings & Events

Meeting all your needs
 With state-of-the-art equipment, innovative
 catering and bespoke activities, our hotels,
 from luxury to economy, ensure that every
 business event is a success for our guests.

                                                                                 Novotel London Canary Wharf, United Kingdom                         Pullman Wenzhou, China

                                     Pullman London St Pancras, United Kingdom
Over
500
events a day worldwide

2,400                                                                                                                               25,000
Hotels                                                                                                                         EVENT ORGANIZERS ARE
                                                                                                                                  MEMBERS OF THE
13,800                                                                                                                           MEETING PLANNER
Meeting rooms                                                                                                                    LOYALTY PROGRAM

                                                                                                                                   Meeting planner
€900
Million in revenue

ACCORHOTELS / Overview                                                                                                                                                        31
DIGITAL
                         DISTRIBUTION
                          & LOYALTY

ACCORHOTELS / Overview                  32
DREAM                                          COME BACK
                                                                                                   “Be inspired when                                  “Be rewarded
                                                                                                selecting a destination”                             and recognized”

Digital services                                                                                     +2,200                                             145M
for a unique experience
                                                                                                     DESTINATIONS ON                                 MEMBERS OF LOYALTY
                                                                                                    ACCORHOTELS.COM                                     PROGRAMMES

 A visit to AccorHotels.com takes guests on a journey. Explore AccorHotels brands or hotel
 partners, find the perfect hotel, reserve a stay, prepare the trip, or share the experience:
 our website gives guests – past, present and future – a digital introduction to our universe
 and all it has to offer.                                                                              SELECT                                            SHARE
                                                                                                 “Find the best offer”                             “Share my experience
                                                                                                                                                     with my friends”
                                                                                                    1 Multi-brand
                                                                                                     web portal                                      25M fans
                                                                                                 14 Brand websites                                   ON SOCIAL NETWORKS
               Before                     During                  After
              the stay                   the stay                the stay

                                                                                                        BOOK                                              STAY
                                                                                                    “Book anywhere                                  “At the hotel I feel
                                                                                                   from any device”                                expected and special”

                                                                                                                                                         +30%
                                                                                                   +8    DOWNLOADS
                                                                                                                                                     Check-in online
                                                                                                    OF THE ACCORHOTELS
                                                                                                SINGLE APP EVERY MINUTE                                 +288%
                                                                                                                                                     Fast Check-out

                                                                                                                               PREPARE
                                                                                                                           “The best way to
                                                                                                                           prepare my stay”

                                                                                                                                  70
                                                                                                                           CITY GUIDES ONLINE AT
                                                                                                                            ACCORHOTELS.COM

ACCORHOTELS / Overview                                                                                                                                                     33
Rewards our guests & earns their loyalty
 With genuine rewards and special attentions, our Loyalty programmes continue to build
 stronger, more loyal and more profitable relationships between our hotels and our guests.

     145 millions                   International                          2X
      Membersof our                  programmes                      Clients stay twice
    Loyalty programmes              Thoughtful, generous,          as often when the are
                                           simple                         members

                                                     145m

                                       106m

                                               70m          100m

                                                            5m
                             25m               4m
                  18m
       14m                                     32m          40 m

        2013       2014      2015       2016         2017

ACCORHOTELS / Overview                                                                       34
AUGMENTED
HOSPITALITY
Augmented hospitality is about anticipating our clients’ every need. Which is why, whether
organizing exciting high-end events, providing personalized services, creating unique experiences, or
producing e-commerce solutions that maximize investment, the AccorHotels’ vision of augmented
hospitality does more than just look to the future – it creates it.

                                                                                                        35
PRIVATE
                         RENTAL

ACCORHOTELS / Overview             36
L’Altitude in Megève, France

                                                                                          Mountain

    The best homes,                                                                                                             +10,000 homes
                                                 City
    the best service                                                                                                            +180 destinations
     TAILORED · FRIENDLY · VERIFIED
                                                                                                                                33 countries
     onefinestay is the leading luxury private
     rental brand that redefines hospitality
     for discerning travelers by offering
     individualized stays and services in
     carefully curated homes all around the
     world.

     onefinestay.com

                                                                                                             Country side
                                                        Beach
                                                                                                                                                    37
Casa Koko La Punta Estates, Punta Mita, Mexico                                            Villa Leila Chianti Tuscany, Italia
COWORKING

ACCORHOTELS / Overview               38
Mama Works Cours Lafayette Lyon, France

                Work differently,                                                       Occupy the office!
                work better                                                             OFFICES · MEETING ROOMS ·
 9 workplaces   FULFILLMENT · PERFORMANCE · COLLECTIVE SPIRIT
                                                                                        COWORKING
                                                                                        Mama Works is a veritable cocoon of
 41,000 sqm     Every Nextdoor next-generation workspace – with its
                                                                                        well-being, conducive to inspiration
                                                                                        and concentration. It is an invigorating
                dedicated service team – is designed to help you be as
                                                                                        agora for creative teams to debate,
                productive as possible. Whether you are a freelancer or
                                                                                        discuss and brainstorm. It is a luminous
PIPELINE        entrepreneur looking for a welcoming coworking
                                                                                        loft where ideas, people and energies
                environment or a company needing flexible, private
15 workplaces   offices, Nextdoor has the space to make your working life
                                                                                        flow freely. Mama Works is freedom
                                                                                        and flexibility, a rallying point for
                more positive and creative every day.
                                                                                        everyone from cutting-edge CEOs and
                                                                                        promising entrepreneurs to go-getter                                                 Mama Works Cours Lafayette Lyon, France
                                                                                        freelancers.
                                                                                        mamaworks.com
                                                                                                                                   1 worksplace in Lyon (France)
                                                                                                                                   1,812 sqm
                                                                                                                                   PIPELINE

                                                                                                                                   3 workplaces 6,400 sqm

                                                                                         Mama Works Cours Lafayette Lyon, France
nextdoor.fr
                                                    Nextdoor Paris La Défense, France
                                                                                                                                                                                                               39
C ONCIERGE
                           SERVICES

ACCORHOTELS / Overview                40
Concierges                                                                       Be connected to
for the digital age                                                              your neighborhood
PASSION · EXCELLENCE · INNOVATION
                                                  1,000                          HUMANLY DIGITAL · LOCAL · 24/7
                                                  employees
Founded in 2008, John Paul initially                                             AccorLocal turns our hotels into hubs
offered customized services to private            24/7                           for local services open to all, resident
members, before working with corporate            availability                   and visitor alike. It’s a new way to
clients. Today, John Paul is an expert in                                        enjoy all AccorHotels has to offer, and
designing and operating bespoke customer          50,000                         much more, without having to sleep in
loyalty programmes, and is widely                 exclusive partnerships         the hotel. A dedicated App, give
regarded as the worldwide leader in                                              seamlessly access to services from
concierge services                                                               hotels and local merchants, from a
                                                                                 bouquet of flowers to a massage, care
                                                    Digital Concierge tool       hire to a yoga class, brunch to parking.
 The Art of Service       The Art of Marketing       and Personalization
                                                                                 accorlocal.com
        —————                     —————                          —————
 CONCIERGE EXCELLENCE       CUSTOMIZED CONTENT        CUTTING-EDGE TECHNOLOGY
TO SURPASS EXPECTATIONS      ADAPTED TO CLIENTS        TO REINVENT THE SERVICE
                                                            OF TOMORROW

                                                                                                                            41
DINING
                         & EVENTS

ACCORHOTELS / Overview              42
Loulou, Paris, France

Legendary French cuisine                                                            Unique places
for contemporary events                                                             to celebrate
GASTRONOMIC · PRESTIGIOUS · EXCELLENCE                                              ICONIC VENUES · FINE DINING ·
                                                                                    ENTERTAINMENT
Potel & Chabot has been reinventing the art of
                                                                                    In just under 10 years, Noctis
gastronomic catering since 1820. Standard bearer
                                                                                    has become a leader in events,
for the French culinary tradition with six
                                                                                    hospitality and entertainment
spectacular venues in Paris, and a catalogue of 600
                                                                                    in France.
venues in France and internationally, it can host
and cater events of all sizes.
                                                                                    3,000
                                                                                    events organized every year

                                                                                    SOME FLAGSHIPS
                                                                                    Terminal 7, Monsieur Bleu,
                                                      600                           Loulou, Raspoutine, Le Rooftop R2
                                                      international venues

                                                                                                                        Terminal 7, Paris Convention Centre, France
                                                                                                                                                                      PIPELINE
                                                      SOME EXCLUSIVE VENUES
                                                      Pavillon Gabriel                                                                                                9
                                                      Pavillon Kléber                                                                                                 prestigious
                                                      Pavillon Dauphine                                                                                               projects
                                                      Hôtel d’Evreux
                                                                                                                                                                      noctis-collection.com

                                                      poteletchabot.com
                                                      saint-clair-le-traiteur.com
                                                                                                                                                                                              43
DIGITAL    We boost hotel
                                     digital distribution
                         SOLUTIONS    Availpro and Fastbooking join forces to provide independent hoteliers with powerful
                                      technology tools to increase digital distribution, whether direct or indirect, i.e. boost
                                      hotel visibility, maximize revenue, and pilot business.

                                     30,6 billion of visits via our booking engines
                                     15,5 million of bookings
                                     38 million of nights sold

                                     Online distribution & webmarketing tools:
                                     A guest-centric tech journey

                                          SHOPPING                  BOOKING           HOTEL STAY
                                                                                                             WORLDWIDE SCOPE
                                       • Webdesign             DIRECT                 • Guest survey
                                       • Traffic               • Booking engine       • Review               +10,500 hotels
                                         acquisition                                    management
                                       • Metasearch
                                                              INDIRECT
                                                                                      • Loyalty              + 450 partners
                                       • Revenue                                        programme
                                                              • Channel manager
                                         management
                                         & yield tools        • Metasearch
                                                              • Payment systems

ACCORHOTELS / Overview               availpro.com     fastbooking.com                                                             44
France’s leading BtoB hotel                                                                 Exceptional hotels
booking platform                                                                            Exclusive offers
Founded in 2010, Gekko Group is the                                                         VeryChic offers its members
European leading hotel booking platform.    600,000      hotels all over the world, hotel
                                                                                            exclusive offers in extraordinary
Through its different brands, it brings                  chains and independent hotels,
                                                                                            hotels, with up to 70% off. Over
innovative solutions to corporate travel,                private rental...
                                                                                            4,000 partner hotels optimize
leisure travel and hotel contracting and                                                    their distribution with VeryChic
wholesale.                                                                                  and 7 million members have
                                                                                            joined since its creation.
gekko-group.de

                                             A UNIQUE HOTEL BOOKING TOOL DEDICATED
                                             TO LARGE COMPANIES AND INTERNATIONAL
                                             GROUPS
  HOTEL BOOKING SPECIALIST DEDICATED
  TO TRAVEL AGENCIES
                                              +300 long-term corporate clients                                                  7 million members
                                                                                                                                4,000 hotels partners
   FIRST LOYALTY PROGRAMME IN EUROPE                                                                                            50 countries
   DEDICATED TO TRAVEL AGENTS

                                             FRENCH WHOLESALER DEDICATED TO FRENCH                                              verychic.com
                                             INDEPENDENT HOTELS

  +14,000 travel agencies                     1st supplier of french hotels to domestic
                                                  and international markets
   7 countries already established
                                              +4,000 hotels in France
                                                                                                                                                        45
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                                                                                                        Document published by the AccorHotels
                                                                                                        corporate communications department.

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