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WWW. PETROLWORLD .COM OUTLOOK 2021 Issue 44 2021 OUTLOOK 2021 Future of Fuel Retail Part 2 Country Profiles: UK & Ireland Maxol Group 100 Years Petros – Malaysia’s New Fuel Retail Brand WOCASS – Digital Technology & AI INFORMING AND SERVING THE FUEL INDUSTRY GLOBALLY
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Thank you for 100 years of support We canʼt quite believe it ourselves. Weʼve been at the heart of Irish communities since 1920. And as we look forward to exciting times ahead, weʼd like to thank all Maxol staff and customers for your continuing support.
2 + CONTENTS 06 FUELWORLD OUTLOOK 2021 SECTION 1: FEATURES 04 WORLD VIEW Key stories from around the world 06 FUELWORLD OUTLOOK 2021 11 THE FUTURE OF FUEL RETAIL — PART 2 14 COUNTRY PROFILE UK 19 COUNTRY PROFILE IRELAND 21 FEATURE: MAXOL GROUP 100 YEARS SECTION 2: NEWS INDEX OIL COMPANY AND RETAIL BRAND NEWS 24 EUROPE 27 AFRICA & MIDDLE EAST 29 ASIA 31 FEATURE: PETROS SARAWAK 11 THE FUTURE OF FUEL RETAIL — PART 2 32 LATIN AMERICA 34 NORTH AMERICA SECTION 3: PRODUCTS & SUPPLIERS 36 PRODUCT AND SUPPLIER NEWS 40 FEATURE: SCHEIDT & BACHMANN 41 FEATURE: ISTOBAL SECTION 4: WORLD OF CONVENIENCE AT THE SERVICE STATION 42 WORLD OF CONVENIENCE AT THE SERVICE STATION 43 CONVENIENCE NEWS FROM AROUND THE WORLD 21 MAXOL GROUP 100 YEARS 47 FEATURE: TECHNICHE SECTION 5: INDUSTRY INFORMATION 50 PEOPLE ON THE MOVE FUELWORLD Magazine online WWW.PETROLWORLD.NET 47 TECHNICHE: DIGITAL TRANSFORMATION WITH SMART AI FUELWORLD OUTLOOK 2021 Issue 44 2021
3 + CONTACTS + EDITOR'S LETTER International Editor David Egan Contributors Shehryar Ahmad Giuseppe Bonaccorsi Tom Caldwell Hein Christina Brian Donaldson Stefan Forster Don Frieden Perez Genoves Lucia Francesco Masci Kevin McPartlan Ian Pearson Welcome to a special full packed Issue 44! Rod Prowse While most of the world remains in the grip of the Covid Mike Rubeis pandemic, the roll out of the vaccinations gives everybody Denis Tan hope. As far as international stability in business is concerned, Art Director the arrival of the Biden administration also gives hope. Anja Coyne After a ‘Marathon’ (speedway) year of acquisitions, mergers and partnerships, the trend is set to continue in 2021. Advertising Enquiries For some its survival and for others consolidation; it is also info@petrolworld.com for the current and future opportunities that exist in the advertising@petrolworld.com transition of the world of convenience at the service station. Accounts Enquiries The Future of Fuel Retail Part 2 follows the ‘Outlook 2021’ info@petrolworld.com feature on page 6 from Boston Consulting Group. Country profiles of the UK and Ireland follow on page 14. FuelWorld Subscriptions subscriptions@petrolworld.com is delighted to highlight Maxol Group Ireland 100 year’s celebration on page 21. As promised, we have some unique Press Release / Editorial photos and update on Petros Sarawak in Malaysia on page 31. pr@petrolworld.com Our regular items include fuel retail and convenience or newsdesk@petrolworld.com news from around the world as well as international Print product and supplier news. Also watch out for the “Digital Walsh Colour Print, Ireland transformation with smart AI” article on page 47. Finally, I have to report that due to the disruption of covid Published quarterly (four times a year) both the FuelWorld and the world we currently live in, the publication of including World of Convenience at the Service Station, are FuelWorld is being suspended till the end of 2021. Instead circulated to all key purchasing decision makers within the fuel value chain from Logistics (distribution), through retail PW Media International has organised its resource and marketing to C-Store/G-Store across the globe. Additionally efforts to produce market intelligence and news via its the vast majority of key personnel within companies supplying to these retail brands are recipients. main website. All material © 2021. No part of these publications or any This gives me the opportunity to thank all those concerned other PetrolWorld material may be reproduced, stored in a retrieval system or transmitted in any form or by any means with PW Media International for their efforts to date during without the prior written consent of the Publisher. Opinions these surreal times. We will be making announcements and comments expressed herein are not necessarily those of the Publisher. All rates are correct at time of going to print later this year for 2022 and this will also cover events. but are subject to change. Whilst every effort has been made We expect a return to a new normal after September 2021. to ensure that all information contained in these publications is factual and correct at time of going to press, PetrolWorld cannot be held responsible for any inadvertent errors or David Egan omissions contained herein. International Editor Published by: PETROLWORLD.COM Paid Subscription Required from April 2021 PETROLWORLD REPRESENTATIVE OFFICE PW MEDIA Suite 33-01. 33rd Floor International Ltd Menara Keck Seng 38 Brook Meadow 203 Jin Bukit Bintang Avoca 55100 Kuala Lumpur Co. Wicklow Ireland Email: info@petrolworld.com Issue 44 2021 OUTLOOK 2021 FUELWORLD
4 Section 1 Feature > World View WORLD VIEW Snapshot stories from around the world Gulf Brand Expands in Philippines Gulf Centro, Santiago City Philippines: The Gulf brand has been steadily expanding its fuel retail network in South East Asia. Currently the Gulf brand is developing a fuel retail email: marygrace@gulfoilphilippines.com The operations of network of 33 sites within the Philippines. For more details the Gulf Brand in Region 2 of the Philippines is managed by on Gulf Philippines, contact Mary Grace Bartolome on the DMaya Group which is owned by Lacerna family. 091020 Torre YPF Argentina HQ Valued US$400m For Sale The decision is part of the strategy of the oil company to raise funds and reduce costs in the new reality imposed by the global pandemic. There is also the practical reality that the heaadquarter building is no longer functional for current and fututre management operations. There are now more employees workign remotely than there is in the building. YPF’s corporate headquarters is a building of 33 floors and 160 meters high, inaugurated in 2008 by the then Repsol-YPF, and had been designed to house some 2,000 employees. The work commissioned by the architect from Tucumán who died in July 2019 – also the author of buildings such Torre YPF HQ, the work of iconic architect Cessar Pelli, is to be as the Petronas Towers in Malaysia or the new Museum sold by its owners YPF oil company. It has been reported by local of Modern Art in New York – highlighted its outline on the sources that eh company is expecting to sell the building for Puerto Madero skyline with an unprecedented eucalyptus us$400m. The Torre YPF building is situated in the Puerto Madero garden planted inside the 26th to 31st floor that could be district of Buenos Aires on Boulevard Macacha Guemes street. seen from the street. 050121 FUELWORLD OUTLOOK 2021 Issue 44 2021
Feature > World View Section 1 5 EG Group Acquires OMV Fuel Retail Business in Germany OMV and EG Group reach agreement for EG Group to acquire the OMV fuel retail business in Germany. The transaction is subject to required regulatory approvals and closing is expected in 2021. OMV, the international, integrated oil, gas and petrochemicals company head-quartered in Vienna, Austria, and EG Group, a leading global independent petrol forecourt convenience retail operator, announced the agreement for EG group to acquire the OMV filling station business in Germany. Optimizing your fuel business The purchase price amounts to €485m. As part of the agreement, to the last drop! EG Group will assume outstanding lease liabilities resulting in a total enterprise value for the Business of approximately €614 mn. The purchase price is subject to customary net working capital and net debt adjustments. Full control of the fuel flow, from The agreement encompasses 285 fuel service stations located the refinery to the end customer. in Bavaria and Baden Württemberg in the south of Germany. Zero undetected leakage, thefts, “We are delighted about the level of interest in our fuel retail overdispensings or short deliveries. business in Germany and to have reached an agreement with EG Group. This marks a further step in our previously announced 2-billion-Euro divestment program and this transaction will reduce OMV’s debt by approximately half a billion euros at the time of closing”, said Rainer Seele, Chairman of the Executive www.fuelprime.com Board and CEO of OMV. Mohsin Issa CBE and Zuber Issa CBE, co-Founders and co-CEOs of EG Group, commented: “We are very pleased to be welcoming the OMV Deutschland fuel retail sbusiness into EG Group. This attractive portfolio of service stations with significant retail and foodservice operations is an exciting opportunity to expand EG’s footprint in Germany, a key European market where we see significant growth potential for our Group.” 141220 Issue 44 2021 OUTLOOK 2021 FUELWORLD
6 Section 1 Feature > OUTLOOK 2021 COVER STORY FuelWorld Outlook 2021 Introduction by David Egan The role of the global fuel retail network is transforming itself Consumers and motorist changing their daily schedules into to a consumer lifestyle in the ‘World of Convenience at the had a huge impact on service station visits and product Service Station.’ This is and will continue to be the enduring purchase. Loyalty programmes and apps took on new appeal of fuel retail. importance. Food services expanded and developed quickly and will continue to do so in 2021. Tailoring the needs of The above sentence was my final sentence in last year’s Outlook the consumer in the locality of the service station is crucial for 2020. At the time, we were unaware of the impending Covid in 2021. pandemic. In fact, it was late January, when I took note of what was happening in Wuhan. At that time, I was concerned about Fuel retailers with good operational practice, well trained our event planned for Singapore, which was subsequently staff and strong leadership will stand to benefit the most postponed and then cancelled. during and after this pandemic. We are all aware now of the importance of technology, innovation, footfall, data for While the coronavirus remains, the roll out of the vaccination decision making, mobile ordering, online sales, delivery around the world will remain in the headlines for a great part of and pick up, drive thru, partnership with third parties and this year. It is also the solution to allow a ‘new normal’ return to the new product and service offering. All these items have been world. As stated in my recent editorials on our main news website, news items on our PetrolWorld. the third quarter should be pivotal for international business. The second half of the year should see a return to a new normal. Acquisitions and consolidation of the different sectors within fuel retail has been a major feature of 2020 and will continue For fuel retail, the pandemic has hastened the transition of in 2021. This subject is too big to be covered here, but is a key the service station into a consumer lifestyle in the ‘World of subject that will feature in our digital information services. Convenience at the Service Station,’ driven by the dramatic change in consumer behavior as a consequence of the However it is the quality and experience of staff and pandemic. Lower fuel sales have been replaced with rising management combined with a system of organization that will sales of ancillary services and goods. determine the results for all players in the market. The consumer experience changed at the service station, initially The opportunity continues for all service station retailers in with regards to health and safety issues. This included the 2021 to continue and enhance their role in their community. direction signs, keeping your distance and washing your hands. Knowing your customers and footfall has never been so Health and safety issues will linger on after the pandemic. important. FUELWORLD OUTLOOK 2021 Issue 44 2021
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8 Section 1 Feature > OUTLOOK 2021 Stefan Forster Kevin McPartlan CEO CEO Hectronic Fuels for Ireland Bonndorf, Germany Blessing in disguise is probably the best description They say there is no education like adversity, and what adversity of Hectronic’s business year 2020. Despite COVID-19 we bore in 2020. Governments, citizens, researchers and we are looking back at an overall successful year in the international bodies recognised that Covid-19 posed a very area of petrol station management. After a significant grave threat and worked together to meet the global challenge drop in sales in April/May the situation normalized in late and to protect humanity. As inoculation programmes (hopefully) summer. The decrease of the price for crude oil (and thus begin to enable a return to normal life, it is essential that we the temporarily increased margin) compensated the lower learn the valuable lessons taught. sales at the petrol stations. We must coordinate efforts across the public and private sector, One development in recent months that COVID-19 has with NGOs and policy makers, at local, national and global levels, certainly accelerated was interesting: The topic of to address the climate emergency with practical, coordinated digitization has obviously experienced a boost - not only and evidence-based programmes. As fuel providers, we have in Germany, but in many other countries where Hectronic very particular responsibilities. In Fuels for Ireland we have is present. The customers have recognized the need for committed to carbon neutrality by 2050, but we recognise another this progress and put the digitization of their business at concomitant responsibility - to continue to fuel transport, heating, the top of the agenda. Innovative products such as our agriculture, aviation, industry, maritime and logistics to and payment app easy2fuel or the management of fleet cards beyond that date. have profited from this development. Apart from that, The route to this destination is, frankly, uncharted. We really there was a growing demand for contactless payment. cannot be certain on what technologies, to what degrees and Still: Even for digital products - usually requiring in which applications we will rely in coming decades. The explanation - analog channels, i.e. face-to-face meetings on network of EV charging points on forecourts will of course site, are helpful and necessary to convince customers of the continue to grow, but we are also increasing the ratio of solutions. Video conferences, webinars and product videos carbon-free biofuels which will be blended into petroleum are certainly valuable but only partially replace the personal stock for transport fuels, exploring the potential of hydrogen to sales meeting. fuel heavy vehicles, monitoring international efforts to develop sustainable aviation fuels and thinking how they might impact We have a positive outlook on the year to come, even on a market were 40% of homes rely on kerosene for heating. though the second wave of COVID-19 and the related second lockdown have made the economic situation Last year, Fuels for Ireland launched a vision document – more difficult towards the end of the year. The aftermath ‘Powering Today and Tomorrow’ in which we expressed our will certainly be noticeable in the first months of 2021 commitment to carbon neutrality. We have invited Irish people until things will hopefully normalize again. Even so, I am and stakeholders to hold us to account and to check progress convinced that we will remain very well positioned with toward meeting our goals so we can expect to be asked some our products, in particular with our digital offers. We will tough questions in 2021 and beyond. We will be challenged to concentrate on a variety of further developments with go on, go further and go faster on the route to our ultimate respect to a user-friendly combination of fuel terminal objective, and so the year ahead will be an interesting one. and smartphone as well as on cloud-based solutions and We will work with Government, our colleagues in FuelsEurope, conventional management tools. We are looking forward stakeholders and most importantly, Fuels for Ireland members to 2021! to continue to power Ireland as it recovers from the public health and economic impact of Covid-19 while striving to reduce, and plot a route to neutralise, carbon emissions. FUELWORLD OUTLOOK 2021 Issue 44 2021
Feature > OUTLOOK 2021 Section 1 9 Don Frieden Brian Donaldson President & CEO CEO P97 Maxol P97 Networks provides secure, cloud-based mobile commerce, Given the year we have just had, predictions of any kind might connected car and digital marketing solutions for quick not be prudent! But, despite the many challenges presented by service industries including gas stations, convenience stores, 2020, the outlook is one of cautious optimism. carwashes and fast-food restaurants. Our PetroZone® Last year Maxol marked 100 years in business, a landmark Mobility as a Service (MaaS) platform enables secure payment moment for the fourth-generation family business founded by the processing, identity management and targeted digital offers McMullans in 1920. Sadly, but understandably, with the exception across millions of individual devices, connected cars and retail of a wonderful tome, Maxol 1920–2020: Celebrating the First locations so marketers can create truly unique consumer Hundred Years of an Irish Family Company, celebrations experiences. The key concept behind our MaaS vision is to were put on hold. However, many other business initiatives are offer consumers mobility solutions and services based on their continuing at pace. individual needs and wants. Since 2012, Maxol has invested €200M in new sites and the Although the COVID-19 crisis slowed our business down in the redevelopment of our existing network and a further €17M first half of 2020, the conditions created by the pandemic led investment is planned for 2021. In addition to its physical to a pronounced increase in demand for the services rendered infrastructure, Maxol continues to invest heavily in technology, by our platform in the second half of the year. Specifically, the which is playing a huge part in the evolution of the business and its virus accelerated the global adoption of contactless payments, 237 forecourts. Pay-at-pump facilities are becoming increasingly mobile commerce, and digital marketing solutions by several important and we are trialling mobile payment technology, years. Interestingly, the largest shifts are also the most likely removing the need for traditional card readers. We have exciting to stick after the pandemic, including working from home and plans for a new loyalty programme app in early 2021, rewarding a pronounced consumer preference for online purchasing and customers with special discounts and incentives. touchless transactions. Perhaps most relevant to P97, major The company is also diversifying its fuel offering. Our newly oil companies facing declining revenues because of the crisis launched Premium fuel has fewer pollutants and offers experienced a mindset shift on digital consumer engagement. improved vehicle performance, while reducing engine deposits. Recently, on a NACS panel with other industry experts, we Premium fuels will be available across 40 sites over the next shared empirical evidence from our platform of this consumer 12 months and for each litre of premium fuel sold, Maxol offsets shift in the convenience and fuel retailing vertical. Users, tailpipe carbon emissions with renewable energy projects. transactions, and fuel gallons purchased on P97’s mobile Maxol is transitioning from being a fuel brand selling convenience platform grew 3x since the March lockdowns, even as gasoline products to a convenience food service brand selling fuel and consumption in the United States fell 12% below 2019 levels. new energies. Last year our ratio of fuel to food was at 60:40 Going forward, whether from liquid fuels or electric, privately and over the next two years we will see this ratio reversed. owned or shared vehicles, or from people-driven or autonomous Diversification is central to Maxol’s future. Maxol moved into the vehicles, achieving our vision means consumers benefit from green electricity sector last summer with the launch of bright, seamless customized experiences at every step of their journey. a 100% green energy company in partnership with energy For businesses, operating in the MaaS ecosystem means not just entrepreneurs Ciaran and Stephen Devine. navigating but integrating with a labyrinth of non-standardized While Maxol has gone through many changes over the past technologies, systems and functions: Mobile apps and tech 100 years there is one thing that will never change. Maxol’s support, connected car programs, digital marketing and loyalty success is predicated on its position in local communities. programs, mobile payment aggregation, settlement, and Our service stations are run by local people for local people, integration with merchant’s point of sale and site systems. employing local people; that has been our business model for 100 years. We look forward to the next 100. Issue 44 2021 OUTLOOK 2021 FUELWORLD
10 Section 1 Feature > OUTLOOK 2021 Shehryar Ahmad Tom Caldwell General Manager CTO Corporate Techniche Communications BYCO Petroleum Pakistan Ltd In the wake of the Covid-19 pandemic, Byco immediately As the world remains in the grip of Covid-19, fuel retailers sprung to action by supporting local struggling communities and their suppliers continue to search for new ways to in villages near its refinery in Hub, Balochistan, during the operate throughout 2021, often having to reinvent how they lockdowns by distributing rations, masks hand sanitizers. Byco do business. New Covid-secure working practices have instituted social distancing SOP’s and other precautionary imposed additional costs on the industry and these will not measures at all its offices retail outlets and other installations. be going away. Minimising risk for staff and customers, social To combat climate change, Byco is Pakistan’s first oil company distancing measures, sanitisation and additional cleaning are to declare its intention of becoming carbon neutral by the all part of the new cost of doing business. year 2030. Byco’s major initiative in this goal is to plant trees To remain competitive in 2021, retailers are looking for ways using the Miyawaki Method developed by renowned Japanese to offset this unplanned expenditure, by re-examining where botanist Dr Akira Miyawaki, using his theory of Potential incremental savings can be achieved in other parts of the Natural Vegetation (PNV). Supporting the United Nations business – what can be done more efficiently? With around Sustainable Development Goals towards water conservation, 8% of fuel retail total expenses allocated to repairs and Byco has begun installing reverse osmosis plants to recycle maintenance, driving this number down is an ever more vital water at its retail outlet car washes. mission for retailers around the globe. Byco Petroleum is Pakistan’s only vertically integrated oil company. Byco is poised for success as Pakistan’s economy Techniche has been at the forefront of maintaining the critical grows. Representing 37% of Pakistan’s total petroleum assets of global fuel retailers for over 20 years, at over refining capacity of 156,000 barrels per day, Byco produces 40,000 sites in 39 countries. This year we are working with a wide range of refined products. Founded in 1995 with the customers on new and innovative ways to either fine-tune or vision to make Pakistan self-sufficient in energy production, reinvent asset maintenance strategies to cut maintenance Byco today satisfies more than a quarter of Pakistan’s total costs further. By applying technology to manage, monitor petroleum demand. and analyse critical assets more effectively, the performance of assets is optimised. Predictive maintenance, advanced To maximize sales of its refinery products, Byco developed its analytics and automation will all be playing an increasingly own retail network, now among the top six in the country in vital role in this quest for maximum ROI. terms of presence. Byco Petroleum owns and operates 408 retail service stations across Pakistan. Byco has similarly During 2021, retailers also need to examine the maturity of launched a full range of automotive lubricants under the their maintenance operations overall. Many are still relying on brands CNERGY (for gasoline engines), INTELU (for diesel out-dated spreadsheets and remaining in a purely ‘reactive’ engines), and BYKER 4T (for motorcycle engines). asset management mode, or don’t have an accurate inventory Byco has also exhibited its farsightedness recently by of critical assets so can’t see what they’re meant to be preparing to launch an aromatics plant in response to the protecting. For example, is your ATG (Automated Fuel Gauge) need to modernize and diversify its business operations. accessible from the Internet? A very scary thought. Recent In 2020, amidst the challenging situation of the Covid-19 projects by Techniche have revealed that many operators’ pandemic and extreme price volatility in international forecourts are vulnerable and exposed to the Internet and they petroleum prices, Byco announced ambitious upgrade plans to didn’t even realise. install a DHDS (diesel hydro de-sulphurising) unit and a fluid By managing and maintaining assets better in 2021 and catalytic cracking (FCC) unit. Despite a challenging year in beyond, fuel retailers will not only offset the unexpected costs 2020, Byco has shown tremendous resilience and is poised to of Covid-19 but also drive growth and increase sales through rise strongly as Pakistan and its economy scale new heights. maximum asset uptime and a better customer experience. FUELWORLD OUTLOOK 2021 Issue 44 2021
Feature > The Future of Fuel Retail — Part 2 Section 1 11 The Future of Fuel Retail – Part 2 COVER STORY For Big Oil, Retail Is the New Black By Mirko Rubeis, Managing Director and Partner at Boston Consulting Group (BCG), Giuseppe Bonaccorsi, Managing Director and Partner at Boston Consulting Group (BCG) & Francesco Masci, Principal at Boston Consulting Group (BCG) The oil and gas (O&G) industry has never volatility and possible decline of their Fuel retailers have increasingly faced a more challenging business traditional businesses. Fuel retail will be a focused on building out their nonfuel environment than it does today. As key growth vector for oil companies in the offerings, using daily touchpoints to COVID-19 shakes fossil fuel demand and coming years, complementing their other address B2C and B2B customer needs. accelerates the transition to alternative diversification and sustainability efforts. Digital solutions enable retailers to forms of energy, many O&G companies further monetize these millions of daily have endured their most unprofitable The benefits to players that have moved touchpoints, transforming fuel retail from year in decades. Gasoline demand has early in these areas confirm the value a vehicle-centric model to a customer- dropped significantly in recent months available in fuel retail, even during a centric model and expanding their as a result of restrictions on movement pandemic. International oil companies accessible value pools. (See Exhibit 1.) and as more people work from home with a large fuel retail footprint have In addition, fuel retailers can use their and rely more heavily on e-commerce. recorded very good financial results sites to pursue strategic real estate Demand in Q2 and Q3 of 2020 in OECD in recent quarters in their marketing plays. For example, they can exploit countries was 19% lower than in the divisions, thanks to increasing their these sites as logistic hubs for last-mile corresponding quarters of 2019 for margins during a period of declining delivery, leveraging the proximity of their gasoline, and 11% lower for diesel, oil prices, and to successfully network to B2C customers—both for where a surge in logistical activities repositioning their C-store concept their C-stores and in partnership with linked to e-commerce partially sustained as a safer neighborhood shopping e-commerce platforms—to grow their demand. As demand has fallen, so has option (often complementing online offering of instant deliveries, which are foot traffic in service station convenience purchases), thereby increasing nonfuel possible only through a well-distributed stores (C-stores) in most markets. revenues. Overall, the return on capital network of micro-hubs. For B2B employed by oil companies that have customers, fuel retailers can leverage One thing is certain: the competitive invested substantially in fuel retail data accumulated from years of serving landscape for service stations is exceeds 20%. commercial fleets to offer insights into changing even more rapidly than utilization and maintenance, offering industry observers had previously Benefits of Investing in new added-value services and cross- expected, and the risk for players Fuel Retail selling other products (their own, such that don’t adopt innovative business Players that invest in the future of fuel as lubricants, or from third parties). models is even greater now than it was retail will be able to reap the benefits when we discussed the situation in our Expanding into new value pools will along four key dimensions. previous report “Is There a Future for significantly increase the nonfuel Service Stations?” Tap into new B2C and B2B value pools. component of retailers’ income and Fuel retail is the only O&G business that reduce the volatility that is typical of the Counterintuitively, that’s why this is a has direct access to end customers— O&G business, allowing companies to critical time for O&G companies to invest both B2C and B2B—and therefore is the diversify away from hydrocarbons. even more in fuel retail. By exploiting only O&G business with an enormous nonfuel value pools, bolstering the amount of customer data. In times when Bolster energy transition efforts. transition to different forms of energy, oil demand is uncertain, companies can Companies should take this opportunity to and pursuing new avenues of growth, fuel use this data to identify adjacent spaces invest in the alternative fuel ecosystem retailers can help themselves diversify to generate more value for customers shaped by electric vehicles (EVs), away from hydrocarbons and offset the and provide new revenue streams. shared mobility, and other emerging Issue 44 2021 OUTLOOK 2021 FUELWORLD
12 Section 1 Feature > The Future of Fuel Retail — Part 2 global size of a company’s retail network, as measured by the number of service stations, and brand value, as determined by independent agencies. (See Exhibit 2.) Oil companies are considering repositioning their brand as broader energy companies that have global net-zero emissions aspirations. In this context, an extensive retail network can provide the visibility and brand equity to communicate new brand attributes quickly and effectively. This repositioning, in combination with a redesign of the product portfolio, may help attract business partners, investors, and talent. It may also help improve employee satisfaction and retention. How to Win Investing in fuel retail can be an attractive opportunity, but it’s not for the faint of heart because it requires transforming the business model and developing capabilities that most fuel retailers have not yet mastered. Today, the traditional business model for service stations is at risk because of lower transportation fuel demand and because of substitution risk from alternative fuels and alternative mobility models. In order to succeed, fuel retailers must transform their business model in three dimensions: green transportation solutions. Fuel retailers can leverage • Offering. Leveraging their deep customer understanding, their network presence and their direct knowledge companies need to reposition themselves as mobility, logistics, and even real estate companies that offer a of customers to win in these new mobility value pools. Besides broader range of products and services, exploiting their data the obvious value of diversification, investing in alternative and network locations as sources of competitive advantage. fuels supports the company’s broader energy transition They also need to play a key role in alternative fuels (EVs, efforts, which accelerated during the pandemic. hydrogen, and biofuels), even outside the service station. Fuel retailers can provide a range of new green offerings— Leading companies have already begun to do this. from EV charging to hydrogen and biofuels—in line with their • Asset Portfolio and Network. Players must reassess their pledge to support decarbonization. Companies that invest in service station networks in light of anticipated future energy transition upstream, such as hydrogen production or mobility trends. Doing so will enable them to buy and sell biofuels, can place their output in their retail outlets. Energy assets proactively, purchasing today the sites that will transition can also help companies expand beyond the service become mobility hubs tomorrow and divesting the sites stations. For example, players such as BP and Total are that are high performing today but may become marginal tomorrow (for example, fuel-only urban sites that EVs will planning to build many new EV charging points, which will challenge). Companies can also reassess and optimize their eventually greatly outnumber their fuel retail sites. mix of company- and dealer-owned stations, using the same logic. Support placement of refined products and trading activities. The International Energy Agency warns that, by 2030, some • Organization and Capabilities. Fuel retailers should 14% of today's refining capacity in advanced economies will be start preparing the organization to cope with the new at risk of lower utilization or closure. At a time when demand challenges—from holistically managing data among for refined products is increasingly challenged, oil companies loyalty programs and different payment systems and may find it important to have their service stations create an lines of business to building new capabilities in digital and alternative fuels. Five or ten years from now, the internal demand for diesel and gasoline. In addition, selling organization of fuel retailers will look significantly different nonfuel items and other services will add value to the volumes from the way it looks today, and building capabilities in new of refined products sold through the fuel retail network. For areas can take time, so companies should start to hire talent companies with a strong trading arm, these “shorts” of refined and review their key processes today. products from the fuel retailers can be very valuable in trades, complementing their long positions from refineries and In the years to come, fuel retail will be less focused on providing great opportunities for arbitrage in terms of quality, gasoline and diesel, and more focused on a holistic mobility time, or geography. play, alternative fuels, and a much broader nonfuel offering. Fuel retailers that successfully make this transformation Boost brand and enterprise value. Fuel retail is a brand will reap the benefits of securing new nonfuel value pools, builder for oil companies. It reinforces the brand and has accelerating their energy transition efforts, strengthening their marketing synergies with other business lines such as brand, and securing a profitable channel for their remaining lubricants. Our analysis finds a direct correlation between the refined products. FUELWORLD OUTLOOK 2021 Issue 44 2021
14 Section 1 Feature > Country Profile UK COVER STORY Country Profile – UK Competitive Landscape By Rod Prowse These changes were but a modest UK- Market Profile prelude to what the 2000’s would herald. In several respects, the competitive UK Population Size SqKm Motor Vehicles* Service Stations** landscape is now much changed from that which was in place 25 years ago. England 56,286,961 130,309 29,605,870 6411 Scotland 5,463,300 77,911 2,760,252 845 Key trends that can be summarised as ‘take-aways’ from the changing Wales 3,152,879 20,736 1,721,329 535 landscape are: North Ireland 1,893,667 13,793 1,080,589 561 1. The ‘Majors’ have retreated from their *35,168,040 (2019) as at April 2020 total motor vehecies was 40.4m ** 8390 Total no. of service stations as at January 2020 former dominant position prevailing in the second half of the 20th century, The downstream competitive landscape by Bayford & Co. Save Group itself when they supplied circa 55-60% of the in the UK displayed remarkable stability went in to liquidation in 2001, the inland market- an exception being in the in the 25-30 years up to the 1990’s. The administrators divesting of the sites. aviation fuel sector, where they continue first change came in 1990 with the sale to dominate at the country’s two main This was followed, in 1997, with the airports, Heathrow and Gatwick. by US company, Amoco, of its refining BP acquisition of Mobil’s European and distribution/ marketing interests 2. The refinery network has diminished in downstream assets and, in the same to French company, Elf- who had first size from 12 facilities in 1990 to 6 now. year, by Shell acquiring Gulf Oil’s refining entered the market in 1975 with the and distribution/marketing interests on 3. The middle ‘tier’ of the landscape purchase of Isherwoods’ Petroleum VIP the latter’s market exit. has seen a significant ‘shrinkage’ business from Oxy. in the number of participants, from Also, during this decade, three refineries In 1995 the Burmah retail network nine 25 years ago to a current five, closed- Shell Teesport and Shellhaven was acquired by Save Group and its as a result of withdrawals, take-overs and Gulf, Milford Haven. commercial/wholesale fuels’ business and consolidation. FUELWORLD OUTLOOK 2021 Issue 44 2021
Feature > Country Profile UK Section 1 15 4. The market position of the wholesalers/ Retail Sector: have been around 36 billion litres over importers has substantially grown from Stability has been a key feature of the the past 5 years, now comprising 55% around a 7% share at the start of the forecourt sector over the past decade, diesel: 45% petrol. The small declines millennium to between 35-40% now- in terms of site numbers and overall in petrol over 2015- 2018 seem to have and even higher in ground transport fuels’ volumes. In particular, the sharp, reversed (+0.5%) last year; by the same fuels (circa 45%). Two companies have progressive decline in outlet numbers token, diesel demand, which peaked in featured especially prominently: witnessed over prior decades has 2018, showed a modest (1.5%) reduction slowed markedly, as follows: last year; as a percentage of the total Greenergy, which started in 1992, new model sales, diesel cars have is now the market leader, with 1980 = 25,527 fallen from a peak of 48% in 2015 to 26% national distribution coverage and 1990 = 19,465 in 2019. a particularly strong position in the 2000 = 13,043 At the end of 2019 there were 257 supply of products to supermarkets, 2010 = 8,892 unmanned sites, of which 159 are at especially Tesco & Sainsbury. 2019 = 8,400 Asda supermarkets. As a percentage of Supermarkets as a group now supply the total network(3%), this is far below around 45% of the road fuels’ market The ‘profile’ of the sector, as it was at levels in some mainland European ( vs. around 6% in 1990). Greenergy the end of2019, can be summarised in countries e.g. Benelux (30-40%) and is now majority( 85%) owned by the following table: Scandinavia (50%+). Canadian infrastructure fund, Market leader is Tesco, with around 16%, Brookfield Business Partners. Just under 90% of the forecourt network followed in short order by BP (15%), have shops, which retail £4.1 bln/ Shell (14%), Esso (12%) and Sainsbury Certas Energy is a wholly owned year- equivalent to circa £550,000 per (10%). Total forecourt fuel volumes subsidiary of Dublin based FTSE100 outlet; C-stores, which account for 30% company, DCC, which entered the market in 2001 by buying BP Average Ownership Outlet Numbers Fuel volume Market Share equity distributor, Scottish Oils, (Million litres/year) and then, over the ensuing 15 years, embarked on an ambitious Supermarkets 1,588 10.2 45% distributor acquisition programme, Independent which included the equity distributor Dealers 5,454 2.4 37% businesses of Shell (Shell Direct), Oil company 1,358 4.9 18% Texaco and Total (TotalButler). Issue 44 2021 OUTLOOK 2021 FUELWORLD
16 Section 1 Feature > Country Profile UK of the ‘shop estate’, generate by far the shows a cumulative rise of 38% over the At the end of 2019 there were 25,702 highest average turnover, at an average past 5 years. In addition, each of the past electric charging points at 9,529 of £1.1 mln/year, which accounts for two years have seen the addition of just locations- of which there were 1,083 almost 60% of total forecourt shop sales. over 30 new build sites. points on 441 devices located at 334 Spar is significantly the largest ‘symbol forecourts. Pressure to improve and group’, represented at 15% of outlets and One of the noteworthy developments expand the charging infrastructure accounting for 17% of shop sales. There in the sector over recent years has has been growing and this is expected are still just under 800 sites (9%) with been the continued expansion of large to intensify. The Government has no shop and 189 (2%) with kiosk only, of dealer groups, defined as those with set an ambitious target for the which 80% are independent dealer outlets. networks in excess of 100 sites. This development of a public charging can be clearly illustrated in the two network, promoting the concept While fuel margins have recently been tables below, which compare the of ‘destination charging’ e.g at buoyant, earnings from non-fuels’ position in 2015 with the current one. supermarkets, hotels, gyms, car activities now generally comprise the parks, etc.; with this in mind, Tesco lion’s share of forecourt totals. These sites comprised 22% (18%) of the plans to install 2,400 charging points Continued confidence in the sector is total UK site network, 33% ( 27%) of the at 600 of its stores. The expectation is evident from the 3% increase in average independent dealer sites and supply that eventually most charging will be site value in 2019, according to the Barber circa 21% (18%) of overall forecourt fuel done at home/in residential localities/ Wardlow Property Value Index; this index volumes (2015 figures in brackets). streets/roads. 2015 END 2019 GROUP SITE Nos. GROUP SITE Nos. Malthurst Retail Motor Fuel Group 463 904 Holdings (MRH) (MFG) Motor Fuel Group 385 EuroGarages (EG) 360 (MFG) EuroGarages (EG) 354 Rontec/Snax 24 245 Rontec/Snax 24 214 Applegreen (1) 163 Co-op 146 Co-op 145 TOTAL 1,562 TOTAL 1,817 Note (1) Includes 35 Welcome Break MSA sites. FUELWORLD OUTLOOK 2021 Issue 44 2021
Feature > Country Profile UK Section 1 17 UK Fuel Retail Network as Jan 2020 No of No of Brand Sites Sites Coco Company Area(s) of operation BP 1223 1231 328 BP Oil UK Ltd UK ESSO 1218 1184 198 Esso Petroleum UK & Channel Islands Company Ltd. SHELL 1085 1053 564 Shell UK Oil Products UK TEXACO 716 713 Valero Energy England, Wales, Northern Ireland GULF 438 455 65 Certas Energy England, Wales and Scotland JET 311 326 9 Phillips66 Ltd England, Wales and Scotland MURCO 180 182 3 Motor Fuels Group England , Wales and Scotland PACE 139 146 5 Certas Energy England, Wales and Scotland "Various"* 105 110 1 Certas Energy UK MAXOL 97 96 30 Maxol Oil Ltd. Northern Ireland APPLEGREEN/LOW PRICES ALWAYS 106 102 106 Applegreen plc. England, Wales,Northern Ireland SOLO 62 63 1 Solo Petroleum Northern Ireland HARVEST ENERGY/BREEZE/TOTAL 82 79 14 Harvest Energy England, Scotland GLEANER 53 55 12 Gleaner Oils Ltd Scotland CIRCLE K (Formerly TOPAZ - 36 sites 47 48 1 Circle K Northern Ireland still branded TOPAZ) ESSAR 73 65 Essar Oil England and Wales STAR 37 37 1 Nicholl Fuel Oils Ltd Northern Ireland UK 25 30 Certas Energy England and Wales RIX 22 28 Rix Petroleum Ltd. Scotland and Northern England THAMES 28 28 1 Thames Petroleum Scotland and Northern (Scotland) Ltd England GO 23 23 10 LCC Oil Northern Ireland OIL4WALES/OLEW DROS GYMRU 19 19 3 Oil4Wales Ltd. Wales LOCAL FUELS/PRICEWATCH POWER 10 7 10 Pricewatch Limited Sussex DRAGON 10 10 NWF Fuels Ltd., Wales EVF 9 9 1 Ellan Vannin Fuels Isle of Man BWOC 9 9 B.W.O.C. Ltd. West of England HIGHLAND FUELS 13 13 1 Highland Fuels Scotland MANX 8 8 Manx Petroleum Isle of Man NWF 6 6 NWF Fuels Ltd., England OAK PETROLEUM 4 6 Oakley's Fuel Oils Ltd. England and Wales HELTOR 6 7 Heltor Ltd Devon and Cornwall FLARE 4 5 Flare (1980) Ltd England UNBRANDED/OTHER 613 710 15 Total 6781 6863 1379 Source: Experian Catalist Issue 44 2021 OUTLOOK 2021 FUELWORLD
18 Section 1 Feature > Country Profile UK Where will this leave the forecourt sector? Clearly, it will have a key , continuing role in ‘en-route’ charging; with this in mind, both BP and Shell have ambitious plans Rod Prowse for charging points on their networks. Rod Prowse has worked The established ‘modus vivendi’ of the for 30 years across the full forecourt sector will probably not change spectrum of the downstream markedly for another 10 or so years - oil sector, in both the UK but will doubtless be faced with static to and internationally. This gradually declining fossil fuels’ sales. has included leadership A major conundrum is how this will positions in both the retail impact other forecourt revenue streams and wholesale fuels’ (shop/c-store/ car wash, etc.) i.e. how businesses. Rod has been closely are these correlated? This will be an associate consultant for driven by factors such as location, local KBC Technology and has footfall and alternative provision. The been involved in projects sector could have a key role in providing with companies based locations to supply alternative (e.g. in a number of different hydrogen) or e-fuels. The key challenge countries including Australia will be to remain ‘relevant’ by ensuring Argentina, Benelux, Bosnia, that it has/develops a sustainable Malaysia, Portugal, South business model. Africa , and USA. Those who prosper will be the ones who most successfully adapt to and navigate Rod has also served as the ‘energy transition’ by positioning non- executive director on themselves to take best advantage of a number of companies the opportunities it offers AND, where including Delek Petroleum. necessary, to pursue and develop entirely new/ different revenue streams. FUELWORLD OUTLOOK 2021 Issue 44 2021
Feature > Country Profile IRELAND Section 1 19 COVER STORY Country Profile – Ireland Fuel Retail Introduction from David Egan European Union and dividing Ireland into IRELAND Market Profile two, Northern Ireland being part of the UK. Population 4,921,500 Apart from Brexit and Covid, Ireland has also seen the Irish Petroleum Size 70,273 Industry Association transition into Motor Vehicles 3,087,195 “Fuels For Ireland”. Service Stations 1797 Fuels for Ireland - the organisation representing companies which provide energy for transport, heating, business, Every 5 years, I have completed a market comparable to the large markets agriculture, maritime and aviation - country profile on the UK and Ireland. of Europe. The Celtic countries has set out its plans for the industry to were not just smaller but had the become carbon neutral by 2050. Three of these have been published same demography and distribution internationally. Before the UK left the The organisation’s ambitious plans characteristics. European Union, I divided the profile as are contained in a new strategy called the Celtic Countries and England. Compiling the country profile this time, ‘Powering today and tomorrow.’ This I have had to revert to the traditional outlines how forecourt operators, In business terms, this made sense, politic borders, separating UK from the home heating suppliers and other fuel as England is a key international Issue 44 2021 OUTLOOK 2021 FUELWORLD
20 Section 1 Feature > Country Profile IRELAND of biofuels, however. Emissions-free DCC Energy (Certa Brand) acquired hydrogen-fuelled vehicles are likely to all Tesco sites in Ireland in 2020 play a big role, and plans are in place to establish up to 80 hydrogen fuel stations by 2030. Other exciting new fuel technologies are also going to present major opportunities for fuelling transport while slashing emissions, including compressed natural gas (CNG) and e-fuels. Transport is not the only area where major changes are afoot. When it comes to our home heating needs, Ireland remains highly dependent on oil, with almost 700,000 homes being heated using kerosene-fired heating systems. To help boost efficiency and bring about emissions reductions, 20,000 boiler upgrades are carried out every year which deliver an average CO2 reductions of almost 20%. Given that 400,000 older and less efficient oil boilers are in service nationwide, large-scale reductions in emissions are possible in the coming years, and technological providers are changing how they do According to the Sustainable Energy improvements will likely lead to business to become more sustainable, Authority of Ireland, 97% of Ireland’s significant changes in the liquid fuels while continuing to play a crucial role in transport energy needs in 2018 were mix in the coming decades. powering Irish life. met using oil-based products. Kevin McPartlan said that Fuels for These transformational changes mean To meet the needs of Irish motorists, Ireland welcomes the new coalition’s that by 2050, the products which Fuels more and more forecourt operators commitment to achieving major for Ireland provides will be carbon are now supporting electric vehicle emissions reductions and energy neutral, with the industry playing a key charging. The total number of EV efficiency gains over the next decade, and role in the objective of making Ireland charging points has increased by 50% in he called on the Government to enter into carbon neutral. the last five years and plans are in place dialogue with industry stakeholders to to expand this significantly. “Fossil fuels cannot be the basis of ensure that they succeed. Ireland’s long-term energy plans, or Liquid fuels are being progressively “Everyone realises that the country the basis of our industry’s long-term transformed as the amount of biofuel cannot change overnight given the business strategy,” said Kevin McPartlan, which can be added to motor fuel essential role that our members’ CEO of Fuels for Ireland. “This document increases, 330,000 tonnes of carbon products currently play in sustaining is about setting out our vision for how emissions are already prevented annually our economy and supporting our our members can support Ireland’s by blending zero-carbon biofuels into way of life. But the technological efforts to become carbon neutral by 2050. petrol and diesel. To accelerate this improvements and innovations already process, Fuels for Ireland is calling on “The liquid fuels we provide are being underway are transforming liquid fuels, the new Government to mandate the transformed. With the right supports, and the pace of change is going to doubling of ethanol in petrol sold in Fuels for Ireland can play a leading role in accelerate. Working together, we will Ireland as a matter of urgency. making Ireland’s energy transition a reality. become carbon neutral by 2050 while Remarkable improvements in engine The current E5 blend means that continuing to provide Irish people with technology and efficiency have already ethanol makes up 5% of the petrol which the fuel they need. transformed how we use fuels, now the is used in Ireland’s cars. Doubling the “To bring this positive change about challenge will be how to change our overall amount of ethanol used by switching to as quickly as possible, we want all fuel mix to dramatically cut and ultimately E10 would result in an annual reduction solutions to be on the table, because we eliminate greenhouse gas emissions.” in CO2 emissions of 90,000 tonnes: want all our citizens to have the fuels which would be the equivalent of taking The strategy, ‘Powering today and they need for the lives they lead: now and 50,000 cars off the road. tomorrow,’ sets out what this challenge long into the future,” he concluded. will involve, given Ireland’s current The transformation of liquid fuels reliance on oil and other fossil fuels. goes far beyond the greater utilisation Website: www.fuelsforireland.ie FUELWORLD OUTLOOK 2021 Issue 44 2021
Feature > MAXOL Group 100 Years Section 1 21 COVER STORY MAXOL Ireland Celebrates 100 Years 100% Irish, 100% family-owned and celebrating 100 years in business Ireland. Moreover, it remains a 100% critical to his success. However, it was family-owned Irish company of some his tenacity and business savvy that 22 shareholders, 21 of whom are third drove him to turn luck and good fortune and fourth generation McMullans and into opportunity. After the First World one who is married to a McMullan. How War petrol was rationed in Ireland but he many other Irish family companies have discovered that, with a bit of adaptation, managed to celebrate their centenary? Benzol could be used as fuel for motor The list is a short one. cars. He bought a supply and shipped it back to Belfast, much to the delight of As businessmen, William and JG achieved people whose cars had been off the road unparalleled success; William left for years because of the war. school at 12 to work in a pharmacy It all started 100 years ago when selling domestic household oils. In his In 1920 with the business prospering, two brothers, William and James late teens, he moved to London to work William spotted the potential of oil Gowan (JG) McMullan exercised for a chemist in Putney and lived with rather than just paraffin. He travelled by their pioneering vision and today, JG, who worked for the Post Office. boat to London and began doorstepping Maxol has retained its title as one major oil companies. One of them was of the most forward-thinking and William had a knack of being in the right the Anglo-Mexican Petroleum Company innovative companies of its kind in place at the right time, and this proved where his persistence in organising a Issue 44 2021 OUTLOOK 2021 FUELWORLD
22 Section 1 Feature > MAXOL Group 100 Years meeting with the head honcho paid off, Maxol’s environmental journey has player Jacob Stockdale, Maxol’s first- and the McMullans secured the exclusive evolved over many years as the ever brand ambassador. rights to sell Mex petrol in Ireland. company continuously looks to reduce its environmental footprint and make Investment In 1936, William secured the exclusive the greener option the easier option for Since 2012, the company has invested rights to sell and distribute Calor its customers. It was one of the first almost €200M in both new sites and the Gas across the island of Ireland, retailers to offer 100% compostable redevelopment of its existing network. securing his legacy as the person cups and lids, discounts are provided Despite the ongoing pandemic, last year who introduced liquefied petroleum to customers who use a reusable saw a company investment of almost gas to Ireland. The business grew cup when purchasing hot drinks, €20M across 16 sites including Dolphins fast, particularly in areas where and the company has been installing Barn, Ballinteer, Dooradoyle, Ardbrae there was no electricity and people compostable and recyclable bins and Newbridge. were still dependent on candles and across its service stations to support open fires. Always enterprising, the customers’ recycling efforts. Maxol’s first greenfield location company was not only selling the since 2016 was opened at Rathnew gas, but the cookers too. During Last October, Maxol announced a in Wicklow following an investment the 1960s, the McMullans sold their new carbon offsetting programme in of €3.75M, creating 20 new jobs. A interest in the gas business in what association with Greenprint, that aims further €14M investment is planned would become the first of several to offset 100% of carbon emissions with for this year. high-profile diversifications for the its new premium fuel range – another company the most recent of which exciting step towards greener motoring. Fuel V food? was announced last summer. In July At the core of Maxol’s business model 2020, the company entered the green A sporting chance is its transition from being a fuel brand energy market with the establishment Sport has played a central role in selling convenience products to a of bright, which now supplies 100% Maxol’s rich history stretching back convenience food service brand selling green electricity to households across to the 1920s when it sponsored the fuel and new energies for mobility. Last Ireland. Bright is a joint venture Ards TT, the fastest race in Britain year its ratio of fuel to food shifted from with Evermore Energy, a renewable and Ireland and the Irish Grand Prix. 60:40 to nearer to 50:50 and a further energy company founded by energy Amateur boxing, rally driving and shift in favour of food is anticipated over entrepreneurs Ciaran and Stephen the GAA have all benefited from the next 12 months. Devine. The partnership between the Maxol’s patronage and for almost two family-owned companies supports, 30 years, the company has sponsored Maxol works with respected brands to and drives, Maxol’s sustainability and the Irish Universities Rugby Union’s deliver high quality food products and diversification strategies. The formation series of multi-grade competitions. offerings and is a strong supporter of bright is only the second joint venture Maxol’s long association with rugby of other Irish companies with 63% of in Maxol’s 100-year history – the first continues to this day, including its its bakery and deli goods supplied by being with Kosangas in 1954. collaboration with professional rugby indigenous producers. FUELWORLD OUTLOOK 2021 Issue 44 2021
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