NOLITOURS TRAVELS TO FAR-OUT HONDURAS - March 21, 2013
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March 21, 2013 PM40015622 Volume 41 Issue 11 C A N A D A ’ S T R A V E L T R A D E P U B L I C A T I O N Roatan, Honduras NOLITOURS TRAVELS TO FAR-OUT HONDURAS TW_March21_2013.indd 1 13-03-18 5:53 PM
ROATAN, HONDURAS Located off the north coast of Honduras, and ringed by the second largest barrier reef in the world, the beautiful island of Roatan—home to lush, mountainous landscapes, charming fishing villages and idyllic white-sand beaches—is a paradise for divers, water sports enthusiasts and nature lovers. With over 50 world-class diving sites, it’s the perfect destination for exploring waters that abound with fabulous marine life and shipwrecks. Roatan also offers ample opportunities for sailing, windsurfing, kayaking, hiking, biking, birdwatching, exploring caves and golfing on a new 18-hole golf course. What’s more, in the hours between a morning swim and evening drinks in front of a spectacular seaside sunset, there are a host of attractions to see! Nolitours’ four 3 to 4.5-star beachfront hotels all provide intimate, relaxing settings for stays in this oasis of tranquility. One weekly roundtrip flight between Montreal and Roatan is available until April 2013. Take the plunge, experience Roatan. NOLITOURS TRAVELS TO FAR-OUT HONDURAS TW_March21_2013.indd 2 13-03-18 12:17 PM
March 21, 2013 Volume 41 Issue 11 C A N A D A ’ S T R A V E L T R A D E P U B L I C A T I O N Capacity cuts lead to higher prices, improved first quarter results for Transat MONTREAL — Discipline when results for the quarter ended Jan. 31. Eustache, President and Chief Execu- it comes to capacity has been rare “Changes brought to our organiza- tive Officer of Transat. among Canadian tour operators in tion over the last 18 months, as well as The decrease in revenues is mainly the past few decades. our decision to slightly reduce capac- attributable to the corporation’s deci- But Transat A.T. used the strategy to ity, have contributed to the improve- sion to reduce capacity on its markets command higher prices and improved ment of our results,” said Jean-Marc (sun, transatlantic and France), hence a 12.6% reduction in the number of travellers. On all markets, selling prices were higher than in 2012. Revenues of North American busi- ness units, which are generated by sales in Canada and abroad, decreased by $10.1 million (1.4%) compared with the same period in 2012. For the quarter, the capacity on sun des- tinations was down 12% compared with 2012. Capacity on the transat- lantic market was down 18%. North American business units recorded an operating loss before amortiza- tion and depreciation of $8.3 million, compared with $19.1 million in 2012. The improvement in margin is main- ly attributable to higher selling prices during the quarter. The Canadian sun destinations market accounts for a very signifi- cant portion of Transat’s business in the winter. For that market, Transat’s capacity in the second quarter is ap- THISWEEK proximately 10% inferior compared to last year load factors are inferior 3 AA, TRAVELPORT PACT 10 DISNEY CRUISE OFFER and selling prices are higher. American Airlines and Travelport Disney Cruise Line is offering 25% off On the transatlantic market, on have signed a new long-term deal Alaska cruises to Canadian residents which it is low-season, capacity is 6 NEW SANDALS MODULE 32 USA ROUND-UP 18% inferior to the previous year, The Travelweek Learning Centre is Fort Lauderdale has a number of load factors are similar and selling launching the fifth Sandals module 2-for-1 deals for visitors prices are higher. On the transatlantic market, for the PM40015622 TW_March21_2013.indd 1 13-03-18 12:17 PM
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summer, Transat’s capacity is down distribution system to offer access to global sales for American Airlines. by 11% compared with 2012. Load American’s other products and ser- Dan Westbrook, vice president and factors are similar and selling prices vices. general manager of Global Distribu- are higher. In France, compared with Following a period of technical in- tion Sales and Service, Travelport, last year at the same date, bookings tegration, Travelport and American said, “American is an industry leader, are slightly lower and selling prices plan to use their industry-leading and the perfect partner with which to are similar. technology, including both Travel- build upon Travelport’s airline part- Transat posted revenues of $805.7 port’s Universal API technology and nership approach to merchandizing, 6 million for the quarter compared American’s XML-based direct con- optional ancillary sales and product with $829.3 million in 2012, a de- nect interface, to deliver additional ca- differentiation. All of our subscrib- crease of $23.6 million, or 2.8%. pabilities to all Travelport subscribers, ers will continue to access Ameri- The corporation recorded an op- including the ability to sell American’s can’s full content, while American can erating loss before amortization and newly introduced Main Cabin Extra merchandize its full line of products depreciation of $21.0 million, com- seating product. through Travelport, providing con- pared with $31.8 million in 2012 Main Cabin Extra makes travel and a net loss of $15.1 million com- more comfortable by providing four pared with $29.5 million in 2012. to six inches of additional legroom “CHANGES BROUGHT TO OUR ORGANIZATION ROATAN over the last 18 months, as well as our decision to slightly reduce capacity, have contributed to the improvement of our results” TORONTO DEPARTURES . ONE WEEK . ALL INCLUSIVE FANTASY ISLAND RESORT BEACH & MARINA 965 +++PLUS APR 15 & 22 $ OCEANVIEW ROOM + $270 Taxes FOR FULL SELECTION OF HOTELS VISIT WWW.SUNWING.CA and Group 1 boarding. By making Travelport and Main Cabin Extra available through American Airlines global distribution systems for the Signature.ca first time, American is delivering on T h e D a y s Yo u Re member sign distribution its commitment to make the travel
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Associate Editor Cindy Sosroutomo, Ext. 130, cindys@travelweek.ca agreement require review and approv- The new ‘R’ word has become Recover.” Contributors al by the court presiding over AMR Robertson also added, “We are defi- Candice Abraham, Ariane Cloutier Corporation’s restructuring. nitely beyond recovery. Business travel Design Manager is up for us, trending above 15%. On Lani Thorpe, Ext. 126, lthorpe@travelweek.ca Annual Business Travel the leisure side, it’s still a little flat but Web Application Developer Antonio Carito, Ext. 134, acarito@travelweek.ca Summit focuses on generally speaking, we’re still feeling Online & Production Coordinator good about the Canadian market.” the economy, social With regard to behavioural trends Michael Smith, Ext. 125, michaels@travelweek.ca media and other in travellers, Koetting noted the in- Business Development Manager Sue Winiecki, Ext. 127, swiniecki@travelweek.ca industry trends creased use of mobile booking due to Business Development Manager the introduction of dedicated online Annie Cicvaric, Ext. 131, acicvaric@travelweek.ca TORONTO — The annual Business tools. To add to this, Robertson said, Director of Special Projects Travel Summit, hosted by Best West- “With business travel in the Canadian Michael McCreesh, Ext. 139, mmccreesh@travelweek.ca ern, is usually a top indicator of how market, we’re seeing an increase in Director, Product Development things are faring in the industry. This online adoption in the 30% range, but Toni DeFino, Ext. 136, tdefino@travelweek.ca year’s first installment (with a sec- that figure is still well below the U.S.” Circulation ond planned for May) was certainly Dowling made sure to mention the Denys Cruz, dcruz@travelweek.ca no exception, with topics like loyalty buying power of female travellers, Accounting Marie Mercado, Ext. 121, travelweek@travelweek.ca programs, social media and the Ca- who she said control much of the de- nadian economy finding their way cision-making in households. “North Hippo Express Glen Harwood, Ext. 133, gharwood@travelweek.ca onto the agenda. American data suggests that 85% Mediated by Best Western’s Bryson of decision-making is controlled by Group Publisher Gerald Kinasz, gkinasz@gwklaw.ca Forbes, the Summit was held recently women and in fact, more than 50% of in downtown Toronto and included a Best Western clients are female. Cor- Printed by Web Offset Pickering, ON L1W 3J9 panel comprised of Dorothy Dowling, porations need to acknowledge this Subscription Rates (per year): Senior Vice President Marketing & and engage more with women clients.” Canada: $85 Canadian + HST per year United States & International: $100 US per year Sales for Best Western International, And with more women booking Contents copyrighted 2013 by Concepts Travel Inc.; Tanya Racz, President, Canada corporate trips, the higher the need Media Ltd. Reproduction in whole or in part by any for the Global Business Travel Associ- for ‘duty of care’. This would entail means without expressed written permission of the publisher is prohibited. ation (GBTA); Brian Robertson, Chief “booking rooms close to elevators and Operator Officer at Vision 2000 Travel dining in open-concept restaurants,” Group; and Mike Koetting, EVP Sup- said Robertson. We acknowledge the financial support of the plier Mgt & Advertising for Concur. Some corporations are also loos- Government of Canada through the Canada First on the agenda was the econo- ening the reins on who to book with, Periodical Fund of the Department of Canadian Heritage. my, more specifically whether the re- which according to Koetting could cession of recent years has finally sub- add complexities since duty of care sided. According to Dowling, “within involves knowing where clients are 122 Parliament St. Toronto, Ontario, Canada M5A 2Y8 the business environment demand is in order to provide proper assis- Tel. (416) 365-1500 Fax (416) 365-1504 up 1-2%, while lodging rates have also tance. “Corporations need to be able Toll free (855) 392-8820 www.travelweek.ca started to improve.” to communicate to travellers in the www.hippoexpress.com 4 Travelweek March 21, 2013 TW_March21_2013.indd 4 13-03-18 12:17 PM
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were varied. Koetting answered “open musical instrument making in Cuba greenland bookings and millennial expectations”, are just a few of the experiences fami- iceland Robertson said “the consumeriza- lies will be able to share. tion of business travel”, Racz thought Alistair Butchers, Innovation ay a rw no “risk and risk management” will con- Manager, G Adventures, says the rk k Un ma ited den d Kin and tinue to be a huge focus, while Dowl- small group adventure specialist has gd s irel ds nd om la er i th ne be lg iu m germ france s itzerland sw d ing touched on “content curation and branched out to the family market Follow us each week Best Western’s ‘simple elegant’ business after noticing its loyal travellers are portugal spain as we explore some of our model.” starting their own families and look- o most epic travel destinations. o ro cc ing to raise their children as ‘travel- New Sandals module m algeria lers’ too. ra ha sa a rn ni te wes with Travelweek “Our trips are designed for parents ita ur dr mali nige who want to share experiences with burkina faso benin niger Learning Centre, plus their children and get away from the ghana Iberostar, Israel venezuela l togo lumbia ca typical ‘bucket and spade’ type holiday. g TORONTO — The Travelweek Learn- These parents are adventurous and ing Centre has never been busier, with want to pass that down to their kids, br er thousands of agents visiting travel seeing new places and meeting new u bolivia weeklearningcentre.ca for new work- people from around the world. We’ve pa shops each month. empowered our CEOs to be spontane- chile ra g ua ous, so if there is a group of kids play- y argentina Coming up, the Learning Cen- Exclusive ing cricket in a village in India, travel- uruguay a tre will launch its fifth of six Sandals agent incentives lers will be encouraged to join in. each week! modules (‘Selling Sandals’), plus mod- ules for Iberostar Hotel and Resorts “All our trips are 100% guaranteed visit contiki.com/adventurechallenge and an Israel Specialist Program are which means parents can book know- due out later this spring. ing the trip will depart, and can ar- This is in addition to the recently range flights at the same time, which launched Myrtle Beach Area CVB’s is important given our departures MBA Specialist Program, which has are set around school holidays,” said event something happens beyond already seen agents register and com- Butchers. political situations. A good example plete the program to remain eligible The trips have varying minimum of this would be the recent volcanic for one of the 75 prizes Myrtle Beach ages from two to 12 years with activi- eruption.” is giving away, including a five-night ties matched to the appropriate age With regard to social media, all holiday for two with air. See travel group. Many trips are G Adventures members of the panel were in agree- weeklearningcentre.ca. ‘comfort level’ meaning accommoda- ment about its relevance to the travel tion is family-friendly with swimming industry. Dowling acknowledged that G Adventures pools and adjoining rooms available social media is the #1 factor driving in most locations. conversion (Best Western currently launches holidays In addition, some trips have an ad- has 500,000 Facebook fans), while aimed at families, ditional CEO (chief experience offi- Koetting forecasted more ‘corporate- designed to educate cer) on hand so the groups can divide specific’ online platforms and booking and parents can take a break. These tools. and entertain CEOs are all trained in travelling with Another driving factor in corporate TORONTO — G Adventures has children, and families can rest easy travel is the loyalty program, which launched a program of more than 30 knowing their guides have the local Dowling acknowledged has lost some family holidays on five continents, knowledge to make their trip as safe of its relevance but is still a currency designed for families to spend quality and enjoyable as possible. “that’s here to stay.” Koetting also time together and learn more about The countries G Adventures’ fam- added that traditionally TMCs would the world while travelling in a fun way. ily program visits are: Argentina, Bel- view loyalty programs as something And to mark the launch, children gium, Borneo, Brazil, Canada, China, that added complexity to a policy but, and adults save $150 per person when China, Costa Rica, Croatia, Cuba, in fact, they add incredible value to the booking by April 30 for travel in 2013. Ecuador, Egypt, France, Iceland, In- corporation. Broomstick riding in the UK, a visit dia, Italy, Japan, Jordan, Morocco, Ne- To sum up, Forbes asked the panel to a ninja museum in Japan, surf les- pal, Netherlands, Peru, South Africa, what trends they think are emerging sons in Costa Rica, horseback riding Spain, Sri Lanka, Sweden, Tanzania, in business travel – their responses with paniolo cowboys in Hawaii and Thailand, United Kingdom, United 6 Travelweek March 21, 2013 TW_March21_2013.indd 6 13-03-18 12:18 PM
States, Uruguay and Vietnam. inspiration researching travel online. length. They further acknowledge that For more information, visit gadven Half of respondents confessed to airlines cannot be held indefinitely tures.com. daydreaming about travel for an hour responsible to provide assistance in daily at work, while a fifth spend the circumstances completely beyond Travel deemed more entire day fantasizing about being their control. These are important out- important than abroad, outside the confines of the comes. But we are disappointed that cubicle. Plus, nearly two-thirds (61%) the much-needed review of EC 261 marriage and starting admitted that more time off to travel has resulted in proposals that devi- a family for happiness would make them happier at work and ate from international standards and – survey is more important than an increased which will be difficult to enforce. We salary or having their own office. had a great opportunity to improve a TORONTO — As the world prepared When it comes to bonuses, half regulation that has been shown to be to recognize the first ever Interna- would opt for a free trip, rather than not fit for purpose. Despite the posi- tional Day of Happiness on March 20, cash or additional days off. tive steps, the intended and unintend- a day established by the United Na- For more information, visit gadvnt. ed consequences of the Commission’s tions General Assembly, a new poll re- rs/WHfKUL. proposals will be to the detriment of veals how travel factors into happiness worldwide. both travellers and the airline indus- A large majority of respondents IATA disappointed try,” said Tony Tyler, IATA’s Director (83%) of the 2013 G Adventures Hap- with Europe’s General and CEO. “Airlines have every incentive to piness Survey said travel is very im- proposed revisions operate on schedule and deliver value portant to their happiness. In fact, in terms of making people happy travel to passenger rights for money service to their passengers. was deemed more important than legislation It’s the commercial reality of operat- marriage and having a baby. GENEVA — The International Air ing in a competitive service industry “At G Adventures, creating happi- Transport Association (IATA) reacted with very thin margins. The cost of ness and community is one of our core with disappointment to the European delays and dissatisfied customers is values. We understand the positive ef- Commission’s proposed revisions to something that every airline wants to fects of travel and recognize its abil- its passenger rights legislation (EC avoid but that is not reflected in the ity to cultivate happiness,” said Todd Regulation 261 or EC 261). proposed proscriptive regulation,” Rogerson, Mayor of G Adventures. “As There are some positive aspects to said Tyler. indicated by the survey, it’s clear that the Commission’s review but overall Among many industry concerns travel plays a huge role when it comes the package of proposed changes will with the European Commission’s pro- to happiness.” still leave major deficiencies in the posals, IATA illustrated three with According to the survey, travelling is legislation, said IATA. Many of the specific examples: more important to women than men. proposed changes will be difficult for 1. The Commission proposes special While men prefer to travel with their governments to enforce, add unneces- measures for connecting flights which other half, women ranked “friends” as sary costs and incentivize behaviours put the complete burden for compen- their ideal globetrotting companion. by industry that will be ultimately det- sation for delays on the operator of the Family members are the least popular rimental to the interest of passengers, first flight. The Montreal Convention people to travel with and a surprising said the organization. already sets out specific rules on the 8% of people in a relationship prefer On the positive side, the Commis- allocation of liability between carriers to travel solo. sion’s proposals introduce ‘trigger’ in such cases and in certain circum- When asked what aspect of travel times for when a long delay becomes stances what the Commission propos- makes respondents most happy, “new subject to financial compensation. es would actually amount to a breach experiences” topped the list, followed These are five hours for flights of less of the Convention. Indeed, standard by “culture” and “meeting new people”. than 3,500km, nine hours for flights interline agreements under which Australia and New Zealand are the between 3,500 and 6,000kms and 12 airlines enter into commercial coop- most desired destinations and nearly hours for longer flights. The propos- eration already include operational half (46%) of those surveyed enjoy als also introduce the concept of time practices, consistent with Montreal engaging in active experiences when limitations for required assistance in Convention, for missed-connections travelling. times of extraordinary circumstances with the goal of getting the traveller to Furthermore, more than half (57%) such as the ash cloud crisis. his or her destination as expeditiously prefer to celebrate a happy occasion “The proposals recognize that de- as possible. such as a birthday or anniversary lays come with a high cost on airline The unintended consequence of somewhere abroad or overseas. When operations and that for passengers placing the complete burden on the not travelling, 60% of respondents find their impact varies with journey- first carrier may be reluctance on the March 21, 2013 Travelweek 7 TW_March21_2013.indd 7 13-03-18 12:18 PM
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part of carriers in Europe – in par- you don’t expect to get a Mont Blanc GLP launches ticular regional ones – to offer con- as compensation,” said Tyler. nections to long-haul destinations. “Everybody is frustrated when 2014 preview “Even if, on a given first flight, only travel plans are disrupted. And there AmaWaterways a handful of passengers miss con- is a legitimate role for governments brochure: special nections, the potential liability could to regulate protections for consum- be greater than the entire revenue ers. But to avoid unintended conse- cruises highlight from that flight. The commercial quences, there needs to be a rigorous D-Day related events risk of that unfair provision could cost-benefit analysis. And no regula- TORONTO — GLP Worldwide Expe- result in airlines making the diffi- tion should penalize airlines or their dition Travel and Tours, the Canadian cult commercial decision to focus customers for airline decisions made representative for AmaWaterways, is on point-to-point operations instead in the best interest of safety. While we introducing a preview 2014 AmaWa- of providing global connectivity to recognize some progress in the Com- terways 66-page brochure highlight- passengers through convenient hub mission’s proposals, the overall pack- ing Europe, Russia, Africa, Vietnam transfers. People living in Europe will age falls down in these important ar- and Cambodia cruises and land pack- be poorer for this misguided require- eas. EC 261 needs to be revised. But ages. ment,” said Tyler. these proposals alone do not do the All pricing will be in Canadian dol- IATA also noted that this provi- job for passengers nor for the indus- lars. “2014 will be the centennial of a sion will be impossible to enforce try,” said Tyler. historic worldwide event – the start of for some journeys with connect- World War I as well as the 70th anni- ing flights to destinations outside of Canadian residents versary of D-Day and the invasion of European Union territory and con- Normandy and there will be new itin- travenes the territorial sovereignty save 25% on select eraries set up on some cruises to com- of those third countries, interfering Disney Alaska cruises memorate these important events,” with their own consumer protection out of Vancouver said Patrick Tsung, president of GLP regimes. Worldwide Expedition Travel and 2. The proposals treat a diversion CELEBRATION, FL — Disney Cruise Line is offering Canadian residents Tours. as if it were a cancellation, triggering The preview 2014 AmaWaterways significant compensation to passen- 25% off prevailing rates as quoted on disneycruise.com on most Disney brochure will feature the Enchanting gers. Nearly all diversions are made Rhine, Grand Danube Cruise, Entic- for safety reasons (mechanical issues Wonder sailings departing from Van- couver between May 27 and June 24, ing Douro, Blue Danube Discovery as or sick passengers being among the well as the Vietnam, Cambodia and most common). While the proposals 2013. the Riches of the Mekong. It will also provide for exceptions, the reality is Beginning May 27, the Disney Won- showcase Africa Safaris and Wildlife that airlines always place the safety der will sail from Vancouver to Tracy Cruises. of their passengers and crew at the Arm, Skagway, Juneau and Ketchikan, The brochure will include a daily top of the priority list. “Airlines will Alaska. program with the day’s destination continue to make prudent decisions Aboard the Disney Wonder is: live activities, the included features, dates to divert when necessary. It is per- entertainment, including Broadway- and applicable prices for cruise only verse for regulators to second guess style shows and meet-and-greets with and cruise and land, the travel route as and potentially impose penalties for Disney Characters; staterooms with well as information on the ships used a captain’s decision made in the in- ample space and elegant nautical dé- and cabin descriptions. terest of the health and safety of pas- cor; diverse dining options, from Various commemorative events sengers and crew,” said Tyler. elegant restaurants to casual, quick- will be held in many towns and cities 3. The European Commission is service venues; fun and imaginative across Europe in 2014 to commemo- proposing that, if a flight is cancelled youth clubs for kids, tweens and teens; rate the start of World War I. AmaWa- and no further seats are available on Vista Spa & Salon offering a full menu terways will be incorporating stops its own services within 12 hours, the of rejuvenating therapies. along the way in some of the more airline must consider re-routing on The offer applies to categories 4A- historic World War I and II locations. other airlines or modes of transport. 11C and the rate does not include The Paris & Normandy cruise in There is no limit on cost or class of Government Taxes and Fees and Port 2014 will be one such cruise itinerary. service. “Airlines will do all that they Adventures. In that itinerary passengers will have can to get a passenger to their desti- Agents must mention booking code a choice of different excursions with nation. But the ticket price paid and CAN at time of booking. Proof of Ca- stops at the famous Omaha and Utah the cost of re-routing should be re- nadian residency required at time of beaches in the ‘D-Day Remember’ lated. If your Bic pen doesn’t work, check-in. program. 10 Travelweek March 21, 2013 TW_March21_2013.indd 10 13-03-18 12:18 PM
For further information, contact times, junior activities directors host April 30. The ‘Crystal Family Memo- GLP Worldwide at 905-258-7778 or complimentary supervised activities ries’ program also offers additional 1-866-760-1987; fax: 905-258-7779; on board, ranging from behind-the free berths and perks for groups of six e-mail: info@europeanwaterways.ca; scenes tours to cooking classes and or more. or visit europeanwaterways.ca. For a scavenger hunts. Every cruise also complete listing of cruises and land has babysitting services, ‘finicky eater’ IGTO shines spotlight tours, visit glpworldwide.com. foods, movies, library books, family- on Israel’s Gospel Trail friendly excursions and more avail- TORONTO — Who better to tell you Crystal Cruises adds able. about the latest offerings in a destina- 17 voyages to its ‘Kids All-inclusive ‘Book Now’ fares for tion than a reputable and experienced ‘Kids Sail Free’ applicable voyages Sail Free’ program begin at $2,495/person if booked by tour guide? Knowing this, the Israel Govern- LOS ANGELES — Crystal Cruises is adding 17 voyages to the line’s ‘Kids Sail Free’ program. With the promotion, kids aged 17 and under can sail for free when shar- ing a third berth stateroom with two adults. Previously offered on just four European cruises during June and July, families can now choose from seven- to 15-day voyages in the Medi- terranean, Western Europe, North Cape, Baltic, British Isles, Canary Is- NOW ON lands, and across the Atlantic from May-December aboard Crystal Seren- TRAVELWEEK.CA ity and Crystal Symphony. TRAVELWEEK NEWS New Magic Castle at Sea ‘junior The Travelweek Group wants to chat with you and find out cruisers’ shows and classes will be of- some of the challenges and successes you’re having in 2013. fered on board during summer cruis- Get online and join the conversation by becoming part of our social network. Play a role in shaping the travel trade online. es, in addition to all-ages shows on Visit facebook.com/travelweek.ca or every cruise. twitter.com/travelweekgroup “While summer break is a key time for a ‘whole family’ vacation, many families enjoy sharing the history, DIGITAL SUPPLEMENTS beauty and educational journey of Eu- rope at non-break times like autumn, when airfares may be more attractive,” says Jack Anderson, Crystal’s senior vice-president of marketing and sales. “With visits to some of Europe’s Middle East Caribbean Cruise Luxury Europe most storied and breathtaking lo- + Egypt cales, such as Monte Carlo, Venice, Dubrovnik, Mykonos, Stockholm and TRAVEL BLOGS Edinburgh, the additional savings Friday Five Brett Walker, Collette Vacations make these voyages an incredible val- With the summer booking season in full swing, we sit down with Brett ue, sure to create lifelong memories.” Walker,Collette Vacations’ General Manager for Canada, to discuss new In addition to the new Magic Cas- traveltrends, new tour packages and why Collette stands apart from the tle at Sea enrichment, every Crystal competition. cruise offers family-friendly learning My Top 5 Restaurants in London These five establishments are ones that a tourist would not likely discover on and entertainment, from iPad Digi- their own without being steered towards them by some type of local or tal Filmmaking classes (in associa- insider, and may offer a more authentic look into the different types of cuisine tion with USC’s School of Cinematic found in this great city. My top five restaurants in London are all affordably priced, cozy and delicious. Arts) to dedicated on-board kids and teens spaces – a rarity among luxury cruise lines. During school vacation March 21, 2013 Travelweek 11 TW_March21_2013.indd 11 13-03-18 12:18 PM
ment Tourist Office-Canada held a re- tion available. As an added bonus, The Florida Keys cent industry event in downtown To- tours include several concerts and his- ronto with special guest Avi Forjoun, a torical lectures. Groups are limited to arrives in Toronto specialist in customized guided hiking no more than 30 participants plus two to share its sunny tours on Israel’s highly touted Gospel guides, all the while accompanied by outlook Trail. Located in the historic Galilee medical and security services. Prices TORONTO — Like a breath of fresh air, region, the trail runs from Nazareth to are approximately $900 per person, representatives from the Florida Keys & Capernaum and only became fully ac- and include accommodation, guides, Key West arrived in Toronto recently to cessible to the public a little over a year food and hotels. share with local trade media the latest ago. Forjoun, who has accompanied Though generally taken by groups, news from the destination. countless pilgrims on this journey, ar- these tours are offered on four occa- Andy Newman from NewmanPR rived in Toronto to shine the spotlight sions throughout the year for indi- viduals as well (a minimum of eight wanted to target marketing efforts on this relatively new product. Spanning a total of 65 kilometres, participants required). specifically in Canada since it’s ap- the Trail begins in Nazareth, the home The best time to walk the Trail is end parent that Canadians are big fans of town of Jesus. Its main section starts at of February to mid-June when temper- southern Florida. He quoted an in- Mount Precipice and includes Jezreel atures are relatively mild and dry. crease of over 7% in Canadian visi- Valley, Beit Qeshet Oak Reserve, along With visitors expected to increase, tors last year, making Canada the #1 the Arbel Mountain through Magdala, the Tourism Ministry has invested market for the state. The Florida Keys Tabgha and Capernaum. Second- $700,000 in the Gospel Trail’s infra- alone welcomed 2.8 million overnight ary routes take pilgrims and visitors structure, which includes unique sig- visitors in 2012, 5% (or about 200,000) to Mount Tabor and the Church of nage, safety barriers, shaded rest areas, of that being Canadian. the Transfiguration, Kafr Kanna, the stone benches, picnic sites and tourist The reason for all the visits? New- Horns of Hitim, Mount Arbel and the information. Marketing efforts will be man attributed it to the destination’s Mount of Beatitudes. focused in overseas offices as well as at laidback atmosphere. All routes end at the main destina- international tourism fairs. “It’s a different kind of Florida,” he tion of Capernaum, where Gospel This latest initiative is yet another said. “The beauty of the Keys is the Trail walkers will be able to continue example of Israel’s commitment to chance to experience a genuine Carib- their spiritual journey to the Sea of tourism. According to Ami Alon, Is- bean feel, all from your automobile.” Galilee. A special dock has been con- rael Consul for Tourism, who was also The Florida Keys is divided into five structed, with plans for designated ar- in attendance, 2012 was the best year different regions – Key Largo, Islamor- eas that allow for prayer and solitude. for tourism in Israel, with 2.5 million ada, Marathon, Big Pine and the Lower Journeys in the Holyland is a local visitor arrivals, 72,000 of which came Keys, and Key West – each connected Israeli tour operator that conducts from Canada. Of the total number of by the Overseas Highway’s 42 bridges. three-night walking tours along the visitors, 60% are Christian, and 45% In 2009, the famed highway was des- Gospel Trail. These journeys cover are repeat visitors. ignated an All-American Road, the approximately 15 kilometres per day, For more information visit jour highest recognition possible under the with alternate modes of transporta- neys-holyland.com or goisrael.ca. National Scenic Byways program. Florida’s Islamorada is known as the sport fishing capital of the world. Continued on page 27 ... 12 Travelweek March 21, 2013 TW_March21_2013.indd 12 13-03-18 12:18 PM
SPOTLIGHT HAWAII WHAT’S IN STORE FOR HAWAII by Eric Rosen IN 2013 OAHU while the outfitter’s ‘Whale-opolis’ ditions. For more information visit Guests of the Hawaii Prince Ho- seven-hour charter sails to the Pen- celebrationofthearts.org. tel Waikiki and Golf Club get a guin Banks, where the highest con- Aston Hotels & Resorts has in- third night free when booking the centration of humpback whales in vested in a new million-dollar re- ‘Prince Winter Escape’ promotion. Hawaii can be found. More informa- furbishment at two of its Maui re- Rates start at US$295 per night. tion can be found at sailhawaii.com. sorts. The Aston Kaanapali Shores Prince Preferred members stay- Segway of Hawaii is now launching beachfront condominium resort now ing five nights or more will receive all its tours and glide rides at their has new carpet in the hallways and 2,500 Hawaiian Miles from Hawai- new Segway of Hawaii Tour Center guestrooms, while the Aston Maui ian Airlines. For more details visit located at the Waikiki Beach Marri- Banyan in Kihei has installed Bra- PrinceResortsHawaii.com. ott Resort & Spa. There are also two zilian quartzite-tile surfaces at both Pacific Historic Parks is now of- new tour offerings including a three- pools as well as new cabanas and fering a $500 ‘Behind the Scenes’ hour ‘Magic Island and Waikiki Glide granite top sinks. ADA-approved escorted tour for families and small Ride’ and a two-hour ‘Sunset to Dia- lifts have been installed at each pool, groups of 10 or less, at the USS Ari- mond Head Tour’. Find out more at along with new restroom decor and zona Memorial and the new Pearl segwayofhawaii.com. easy-use outdoor showers. For more Harbor Visitor Center. The $500 fee information, visit AstonHotels.com. is used as a donation toward the res- MAUI toration of the USS Arizona Memo- The Ritz-Carlton Kapalua is host- KAUAI rial. Visit PacificHistoricParks.org ing its annual ‘Celebration of the The Parrish Collection and The for more information. Arts’ Festival from March 28-30, Club at Kukuiula have created a Wild Side Specialty Tours’ new 2013. The festival will feature new luxury partnership in Poipu ‘Tails of Hawaii’ now offers Waikiki hands-on art projects, demonstra- on Kauai. The Club at Kukuiula is departures. The tour is a three- tions, films, cultural panels, music Kauai’s only private club, with facili- and-a-half-hour charter that stays and dance performances and other ties including a luxurious plantation close to shore to include snorkelling, traditional Hawaiian crafts and tra- house with a restaurant, bar, game Spotlight_Hawaii_Mar21.indd 13 13-03-18 10:35 AM
SPOTLIGHT HAWAII rooms and series of pools and out- package includes either a nine- or ing at 10:00 am on Sunday, March 31. door activities plus a fitness facility, 18-hole round of golf on the Makai Guests can enjoy live entertainment spa and with a much-lauded 18-hole course plus a $50 gift certificate and photo opportunities with the Tom Weiskopf-designed golf course. to any St. Regis Princeville Resort Easter Bunny during brunch from The new Club Cottages at Kukui- outlet including the spa, lobby bar 11:00 a.m. to 3:00 p.m. Brunch tick- ula can be rented on a nightly basis and restaurants for just $115 (nine ets are US$69 for adults, $25 for chil- through The Parrish Collection and holes) or $195 (18 holes) per partic- dren ages 5-12, and complimentary are located within walking distance ipant. Visit MakaiGolf.com for more for children ages 4 and under. Visit to the Club. Stays include complete information. hiltonwaikoloavillage.com for details. access to this private club commu- nity and its amenities. Fore more HAWAII ISLAND HISTORIC LUXURY AT THE information on this truly unique experience, visit Kukuiula.com. This Easter, the Waikoloa Beach Re- ROYAL HAWAIIAN The Makai Golf Club at The St. Re- sort is hosting Great Waikoloa Egg Ever since it first opened back in gis Princeville Resort has announced Hunt in Waikoloa Bowl on Saturday, 1927, the Royal Hawaiian, which is a new ‘Three-Day Unlimited Golf March 30, 9:00 to 10:30 am. There known as the ‘Pink Palace of the Pa- Package’ as well as a new twist to will be free photo opps with “Pual- cific’ thanks to its distinctive paint its popular ‘Wine & Dine and Nine’ ani” Cottontail, hopping down the job, has been synonymous with Ha- program, both available now through bunny trail, for free photo ops from waiian luxury. Throughout its his- the end of 2013. Featuring two 10:00 am to 12 p.m. in the Coronation tory, it has played host to Presidents courses with 27 challenging holes Pavilion as well as free popcorn and and princes alike – guests can even of golf, the Makai Golf Club is part cotton candy, plus face-painting from take a resort tour on Tuesdays and of the exclusive Princeville Resort. 9:30 am to 12:30 pm. For more infor- Thursdays to get the full history. The new Unlimited Golf Package of- mation, visit queensmarketplace.net The hotel underwent a US$85- fers players three full days of golf for or call (808) 886-8822. The Hilton million renovation in 2008 and re- just $435 on the 18-hole Makai and Waikoloa Village will also be hosting opened as part of Starwood’s Luxury nine-hole Woods courses. an Easter Eggstravaganza and Easter Collection, boasting a total of 528 The new ‘Wine & Dine and Nine’ Egg Hunt on the Palace Lawn start- rooms and suites. THERE’S NO TIME MORE PRECIOUS THAN TIME SPENT TOGETHER. Let Hawaii’s playful spirit and breathtaking beauty create lasting memories. Stay in an Aston hotel T OU R C H EC K O U or condominium resort and experience all that Hawaii has to offer with great locations, island-style EC IA LS ! SP R IN G SP accommodations and genuine hospitality. Plus at Aston, kids stay free! Aston at the Waikiki Banyan Aston Waikiki Sunset Aston Waikiki Beach Hotel Aston Paki Maui 866.774.2924 AstonHotels.com GDS Code: AH 14 Travelweek March 21, 2013 Spotlight_Hawaii_Mar21.indd 14 13-03-18 10:35 AM
Though the resort is situated just The suite’s main room contains a center of the 1.5-mile world-famous off Waikiki’s main drag of Kalakaua king-size bed and oversize work desk Waikiki Beach. The beach is public Avenue, its extensive gardens and as well as an armchair and television so hotel guests who wish to lay out the small luxury mall that separate with the bathroom (just a shower, on the pink-and-white lounge chairs it from the road create a secluded, no tub) and closet opening off it. must pay for the privilege ($40 per quiet ambiance. In the living room guests will find a day for two chairs and an umbrella). Rooms in the historic wing have sleeper sofa, another television, mini Guests who book an activity such as been restored to their bygone splen- bar and small breakfast table. The surfing lessons or an outrigger canoe dor and include touches like crown configuration is slightly dated, but ride from the Waikiki Beach Services molding, high ceilings, enormous that’s because rooms were originally booth in the pool area get chair rent- closets (for steamer trunks!) and designed to face the garden, not the al for free at certain times. gorgeous local hand-carved doors. ocean, and to remain cool during the The hotel is also home to the small Royal Beach Tower rooms have heat of the day. Abhasa Spa, which offers treatments more modern décor and their own Guests won’t be spending much such as the 24-Karat Gold Facial. lanais with Pacific and garden views. time in their room, however, when This treatment utilizes gold dust to All contain amenities like flatscreen there is so much to do at the resort. brighten the skin and improve its LCD televisions, iPod docks and The Royal Beach Tower pool is set tone. high-speed Internet access as well back from the beach and tends to be Among the hotel’s bars and res- as high-end Malie bath products. quieter with private cabanas avail- taurants are the poolside Surf Lanai Standard guestrooms start at able for rental. The resort shares the for casual breakfast and lunch and a spacious 350 square feet with Helumoa Playground and Keiki pool the famous Mai Tai bar where guests suites ranging up to 1,770 square with the neighboring Sheraton Kai- can enjoy the original rum cocktail feet. Right around the middle of the ulani. This area features a 70-foot from beachside cabana-booths that spectrum are the Royal Ocean Front water slide, whirlpool spas, an inter- are the perfect spot for sunset drinks Historic Junior Suites, which, like active fountain area for young chil- and views of iconic Diamond Head. many of the historical-wing rooms, dren and various activities through- Over at the hotel’s fine-dining res- are decorated in shades of pink (of out the day. taurant, Azure, chef Jon Matsubara course), brown and muted green. The hotel is smack dab in the treats diners to a cornucopia of the Send your clients on an extraordinary $100 vacation, and get a little something extra bonus* extra for yourself. Every time you for Grand Wailea book the luxurious Grand Wailea bookings on Maui, we’ll treat you to a $100 bonus*. Your clients will enjoy our Call us at 800.888.6100 spectacular amenities like beautiful or visit www.grandwailea.com/ta rooms, Zagat-rated restaurants and our full-service Spa Grande, while you enjoy a little extra cash. March 21, 2013 Travelweek 15 Spotlight_Hawaii_Mar21.indd 15 13-03-18 10:35 AM
SPOTLIGHT HAWAII freshest seafood – anything with ATOURZ ‘4 ISLANDS OF Kona lobster in it is a sure bet. To cap off a leisurely day, guests HAWAII’ TOUR can reserve seats at the Ahai aina ATOURZ is saying farewell to the Royal Luau out on the resort’s beach- winter season and aloha to sun and front lawn, which takes place every fun with its ‘4 Islands of Hawaii’ tour, Monday evening. During the show, an 11-day program that highlights they’ll be treated to traditional Ha- the destination’s top locales – Oahu, waiian cuisine and learn about Ha- Kauai, Kona and Maui. waiian history and culture through Priced from $2,799 per person, storytelling, singing and dancing. double occupancy, for departures For more information, visit from now through Dec. 15, 2013, royal-hawaiian.com. this top-selling tour is a welcome respite for winter-weary Canadi- COMMISSIONS AND NET ans in search of a little R&R. The price includes accommodation for FARES ON AIRFARE WITH 10 nights, return airport transfers, SUNSPOTS HOLIDAYS traditional flower lei greeting, inter- Agents looking for options when book- island flights, tours as per itinerary ing their clients’ Hawaii vacations will and transfers to/from airports. find much to choose from with Sun- On Oahu, guests will embark on spots Holidays. The tour operator a half-day tour of Honolulu dur- offers net fares and commissions on ing which they’ll visit the Arizona airfare to the Hawaiian Islands, with Memorial Visitor Center, Hawaii’s airlines such as American Airlines, number one visitor attraction. Here, Delta, WestJet and United Airlines. they’ll relive the historic moment of Flights between islands are also avail- the bombing at Pearl Harbor through able with Sunspots, using Hawaii’s film, artifacts and special displays, largest carrier, Hawaiian Airlines. and even ride the Navy launch Are your clients looking for a val- across Pearl Harbor to board the ue property or luxury vacation? With Arizona Memorial. This look back on Sunspots you can find basic budget World War II continues with a visit to accommodations to the ultimate in Punchbowl National Cemetery of the luxury, including private villa stays. Pacific, which serves as a memorial Clients can choose from beachfront to the men and women who served or hillside properties, featuring in the United States Armed Forces. pools, hot tubs, recreation centers, Other highlights on Oahu include gourmet kitchens, game rooms, pri- visits to Iolani Palace, the only royal vate staff and more. palace on American soil, as well as For a Maui getaway with value, Kawaiahao Church, the State Library one option for clients is the three- and Archives, the statue of King Ka- star Aston at the Maui Banyan. Stay mehameha, Honolulu Hale and the for seven nights in a standard hotel Mission Houses Museum. room for $1,600 per person, includ- After boarding a flight to Li- ing taxes, double occupancy. hue, Kauai and checking into the While visiting the islands, there Kauai Beach Resort Hotel, guests are numerous activities clients can will see for themselves why this is- enjoy, like taking part in a traditional land is known as the ‘Garden Isle’. A hula performance on Oahu, visit- definite highlight during a day-long ing sea cliffs on the Napali coast on tour is Waimea Canyon, dubbed by Kauai, or sunbathing on beaches like Mark Twain as the ‘Grand Canyon Papohaku on Molokai and Hulopoe of the Pacific’. Formed as a result Bay on Lanai. Other activities include of a volcano’s catastrophic collapse, whale watching on Maui (December the Canyon is 10 miles long, almost to April) and visiting Hawaii Volca- 4,000 feet deep and is situated in the noes National Park on the Big Island. heart of Waimea Canyon State Park, Don’t forget to ask about Sunspots’ which encompasses nearly 2,000 group rates. See sunspotsholidays. acres of stunning wild landscapes. com for more information. From there, the tour continues with 16 Travelweek March 21, 2013 Spotlight_Hawaii_Mar21.indd 16 13-03-18 10:41 AM
HAWAII airliners.ca 877 727 6387 atourz.ca 877 728 6870 VACATION PACKAGES HOTELS & RESORTS SIGHTSEEING & TRANSFERS FLIGHTS/INTER-ISLAND a drive along Route 580 (from which ers.ca or to make a reservation for will find the revamped hospitality gorgeous views of the Wailua River the ‘4 Islands of Hawaii’ tour email lounge, set against sweeping views can be captured on film), through res@atourz.ca. of the green Koolau Mountains and the resort getaway of Poipu, and Honolulu skyline. Redone in earth back towards the Wailua River where ASTON COMPLETES tones, this spacious room is an ideal guests will board a long, flat-bottom RENOVATION OF ASTON place for guests to kick back while boat for Hawaii’s only river boat trip. enjoying new features like an en- On Day 6, the tour departs for PACIFIC MONARCH hanced seating area with recessed Kona on the Big Island of Hawaii Aston Hotels & Resorts has an- lighting, a 50” flat screen television where, after a day of leisure, a full- nounced the completion of a million- with Wi-Fi capabilities, DVD player day tour will highlight the island’s dollar renovation to the Aston Pacific and the DVDNow kiosk, available top attractions. These include Kona Monarch, one of Waikiki’s centrally 24 hours a day. Guests can also take coffee farms, macadamia nut or- located condominium resorts. This advantage of Wi-Fi, new tables and chards, and the Volcanoes National renovation included enhancements chairs for card games and take-out Park where guests can marvel over to the lobby, hallways, elevators, dinners, a wet bar and sink featuring newly formed lava fields and erup- hospitality lounge and rooftop recre- granite countertops as well as move- tion sites. Other highlights include ation deck. able rolling planters that can divide a scenic drive along the southern Guests will be greeted with new the room for small parties. coast of Hawaii, views of Kealakekua warm wood accents and colourful For lounging poolside, Aston Pa- Bay, and a visit to Jagger Museum to area rugs in the property’s lobby, cific Monarch’s refurbished rooftop learn more about volcanic eruptions. while comfortable rattan seating pool and jet spa area now boast new Finally, on Maui, guests will tour cushioned in tropical rainforest tables, chairs and pool lounges with a through the old sugar mill town of prints echoes the colours of paint- backdrop of painted wall panels and Paia and travel along the magnificent ings by noted island artist Sandra two large Hawaiian-themed murals coastline past famous windsurfing Blazel. The elevators have also been by renowned painter, Colin Redican. beaches. Nerves will be tested while completely remodelled to comple- Aston Hotels & Resorts is also driving over the one-lane bridges ment the colour schemes of the running its Spring Special Savings and hairpin turns of the famous road guestrooms and hallways. promotion. Clients who book an As- to Hana, but efforts will be quickly The 33rd floor is where guests ton property by March 31 can enjoy rewarded in Kipahulu with a refresh- ing swim in Ohe o Stream (weather and time permitting). And after a full day of sightseeing, guests can sink into bed at the sumptuous Kaanapali Beach Hotel. “With a destination as beautiful and diverse as Hawaii, it’s impossible Photo courtesy of Aston Hotels & Resorts to see it all in just one visit,” said Elena Prountzopoulos, Head of Tour Operations for ATOURZ. “But with our ‘4 Islands of Hawaii’ tour, we like to think we’ve come pretty close. From beach time and museums to stunning natural scenery and even a leisurely river cruise, there’s no shortage of sun and fun during this comprehensive tour.” Aston Pacific Monarch For more information visit arlin- March 21, 2013 Travelweek 17 Spotlight_Hawaii_Mar21.indd 17 13-03-18 10:36 AM
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