NEW STARTER PACK MY INDUCTION - PAGEUP

New Starter Pack
                                 My Induction

My Induction Process V4                     0

Welcome
We’re excited you’re here. You’re joining a fast growing team and we want you to grow, too.

When you have correctly completed and returned your employment pack, we will send your
pack to our Central Payroll Team in Head Office who will process your pack. Once you have
been setup in our payroll system, you will be designated an employee ID number.

This number will be used for many access logins - one of which being your username to the
Learning Management System (LMS). The LMS can be accessed from any computer with an
internet connection and this will be the platform for you to start your learning.

When your employee number is set up, we will send you an email or contact you with your
login details. Please keep the LMS instructions in this booklet in a safe place until you receive
this email.

If you do not have internet access at home, please contact your line manager to arrange a time
to come in and complete the course at the store.

The Kmart Way “My Induction Process”
There’s only one way to kick off your irresistible career and that’s The Kmart Way.
It’s an online program that helps you learn and apply the skills you’ll need in-store. The
learning modules you’ll cover will depend on your role.

My Induction Process V4                                                                             1

Before your first shift
Your learning begins here by completing the following 10 modules:

A description of each module is located at the back of this document. The “Sale of Film and
Video Games” module is for team members within Australia only. Working Safely includes 2
parts 1. Safety in Stores eLearn module and 2. Fire Awareness DVD. You are only required to
complete the Safety in Stores module before your first shift.

You can complete these learning modules via the Learning Management System (LMS) at
home or in store with a PC.

At home, you’ll need to have either Internet Explorer 10+, Firefox 18+, Safari 6+ or Chrome
24+.

If you’re logging into the LMS, you’ll be directed to the Trolley page. Here’s what you’ll
discover:

First Training Shift
Your discovery continues in-store, led by a manager and includes the following two modules:

Conduct

On this day, you’ll complete the following:

     Enjoy a store tour
     Learn what to do in an emergency
    View the Fire Awareness DVD (which is part of Working Safely)
•    Discover everything about working for us, including our dress code
•    Explore the store with a buddy activity
    Review our policies and sign our Kmart Code of Conduct and Policy Acknowledgement
     form.

Second Training Shift
During your second training shift you will be required to complete the final four learning
modules as part of “My Induction”. Here’s what you’ll discover:

My Induction Process V4                                                                       2

You’ll complete these four learning modules in-store with a tablet and/or other learning
materials.

At the completion of these modules you will work directly with your manager to determine
what additional modules are relevant to you.

Third shift – start work!

Please ensure you work with your manager to complete the “Moving Safely” training in your
first month.

Learning Outcomes
 Module Name          Learning outcomes
 Welcome to Kmart      Discover where we came from, how we got here and where we are going
                       Discover how we ensure low prices for our customers every day
                       Learn about the 6Ps and a C
                       See how we deliver our strategy and keep our competitive advantage
                       Learn where our irresistible products come from and how we’re transforming
                          our stores
                       Discover how we value and celebrate our people every day
                       Find out about the “way we do things” around here
                       Discover what gifts are in store for you.

 Store Discovery         Enjoy a store tour
                         Learn what to do in an emergency
                         Discover everything about working for us
                         Explore the store with a buddy activity
                         Review of our policies.

 Working Safely       This includes:
                      1. Fire Awareness DVD
                      2. Safety in stores
                       Describe the importance of health and safety in the workplace
                       Determine where to source health and safety information
                       Describe the safety principles used before and after a shift
                       Describe the safe use of equipment
                       Manage hazards
                       Describe the steps to appropriately respond and report an incident.

 Registers               Manage your register

My Induction Process V4                                                                       3

   Apply loss prevention and safety measures
                         Process a transaction using Touch POS.

 Customer Service        Describe the Utility Belt and its contents
 Tools                   Describe a Push to Talk (P2T) unit and navigate through the basic functions
                         Describe a Portable Data Terminal (PDT) and navigate through the basic
                          functions
                         Describe the telephone functionality and make and receive calls
                         Fill in the Customer Service Form.

 Customer Service        Describe what customer service is
                         Describe the customer service equation
                         Describe why customer service is important
                         Confidently interact with customers
                         Apply workplace safety practices.

 Code of Conduct         Define the Code of Conduct and it’s purpose
                         Describe everyday responsibilities in relation to Kmart’s Code of Conduct
                         Describe appropriate behaviours in relation to diversity, equal opportunity,
                          health/safety, privacy, fair trading/anti-bribery and Kmart resources
                         List key actions to ensure and maintain confidentiality of information and
                          corporate reputation
                         List key actions to prevent a conflict of interest
                         Describe examples of serious misconduct
                         Report a breach.

 Social Media            Identify how using social media can help or harm Kmart’s reputation
                         Determine your responsibilities when using social media in a personal context
                          and as a Kmart representative
                         Determine the consequences of a breach of the Social Media policy and the
                          links to other related policies
                         Identify where to go for more help.

 Privacy                 Describe the aim of the Privacy Act 1988 and recognise the consequences of
                          non-compliance for team members and Kmart
                         Identify examples of personal and sensitive information
                         Describe the correct Kmart systems and procedures for collecting, using,
                          destroying and disclosing personal and sensitive information
                         Identify where to go for more help.

 Payment Credit          What is PCI and why it is important
 Industry (PCI)          Your role in complying with the Kmart policy.

 Equal Employment        Define equal employment opportunity and its purpose
 Opportunity (EEO)       Identify team member and line manager responsibilities in relation to Kmart’s
                          Equal Opportunity and Workplace Bullying policy
                         Describe what is meant by the concept of discrimination, harassment, sexual
                          harassment or bullying in relation to Equal opportunity and workplace bullying
                          policy
                         Describe the complaint process.

My Induction Process V4                                                                           4

Sale of film and        How and why are film and video games classified
 video games             Your role in complying with the Kmart policy.
 (Australia only)
 Automated               What are automated clearance and Kmart resources
 Clearance and           Your role in complying with the Kmart policy.
 Kmart Resources

 Information             Define what Information Security is and why it’s important
 Security                List the fundamental principles of Information Security
                         Describe the type of information that needs to be secured
                         Explain what you can do to improve or maintain security.

 Store Presentation      Prepare for store presentation and present our merchandise
                         Handle damaged stock and empty packets
                         Conduct a store refresh and evening presentation
                         Apply safety and loss prevention standards to store presentation

Logging onto the Learning Management System
(LMS)
You can access the LMS via the following link: www.klearning.net.au

Kmart Australia Team Members
Username:       00 + Employee Number

Password:       kmart

Note:

My Induction Process V4                                                                      5

   Your username is your employee number with 00 at the front. Please ensure your
        username is 8 digits. E.g. If your employee number is 1234 your username will be
        00001234
       Your password is case sensitive. Ensure kmart is entered in all lowercases
       You can find your employee number on your payslip.

Commence the training
To commence your Kmart Way training you will be directed to the Trolley page. Drag the
trolley icon to the shop front. The online learning module will then be displayed.

If you require any other assistance, please contact the store and speak to your line manager.
If you require assistance with the LMS please email
KmartLearning&Development@kmart.com.au or call the IT Service desk on 1300 551 007.

My Induction Process V4                                                                         6