COVID-19 Response Ministry of Fitness SG This is from our experience and how we can help Tips & Advice #gymownersunite
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COVID-19 Response
Ministry of Fitness SG
This is from our experience and how we can help
Tips & Advice
#gymownersunite
Government protocol is you cannot reopen until the facility is fully disinfected by an NEA approved company. Anyone in direct contact is advised to self quarantine. The government will issue a quarantine order officially to anyone who they deem a suspected case. Biggest feedback we have received from members is the appreciation of swift information, transparency and honesty.
Foreword • This is a situation where we were contacted before the Government Contact trace team had notified us of the Exposure. • We have created this PowerPoint to help other gyms and fitness facilities understand what needs to be done and what protocols you can follow if you have a COVID-19 confirmed case enter and use your facility. • We want to be as transparent as possible and we have included all of our response emails and actions. • Please understand we would not like this information to be passed to external parties, but we are happy for you to utilise this information to assist with your processes, if you are as unlucky as we have been to deal with a COVID-19 situation.
Timeline – *This is from a log we started when we first receive the call at 1500*
Date Time Comment
1500 Receive call from Client about Covid-19 Case visiting the Ministry of Fitness for a class on the 10th March 2020 at 1830
1515 Cancel Junior Leaders course due in at 1630
1533 We Contact COVID-19 case 259 to confirm information
1548 We call MoH hotline for information - Told to wait to be contacted
17-
1630 We Contact Main Company Shareholder
Mar-
20 1637 Evening Classes Cancelled (Next class 1730) - Clients told this was due to instructor unavailability (email on slide 9)
1658 Cancel Morning classes (18 Mar 20) - Clients told this was due to instructor unavailability (email on slide 10)
1730 We contact with LandLord about the COVID-19 case and potenial closure of the facility - Land Lord organised cleaning of building communal areas
1830 Close venue and left premesis - decision made to wait for MoH contact with guidance before informing clients and fully disclosing the situation
2010 Trampoline Email Sent to parents of children who attended trampoline lessons (Email on slide 11)
Start to prepare emails for:
1.Those in same class as pateint
2. Those in the Spartan bootcamp adjoining the class with the patient
0800 3. Those taking part in strong by zumba class in the facility at the time
4. Members using the fitness suite facility at the same time
5. Members
6. Fitness users who have been to classes through trials and classpass in the period between 10/03/20 & 17/03/20
0842 We call MoH Hotline for guidance. Told after cleaning the premecise can reopen, told to be patient and we will be contacted by the MoH
0958 Bootcamp Instructor of the exposed class Contacted by MoH Contact Tracing - Asked for details of everyone in the venue at the time and details about where they went within the facility i.e. class space (Diagram on
slide 12)
1120 Cleaning contract confirmed with Cleenfirst to clean the faclility at 1430 on 18 Mar 20
1151 Email sent to contact tracing with venue diagram and contact details of who was in the building at the time. (Image on slide 12)
1156 Email sent to those in same class as patient (Email on slide 13)
18-
1157 Email Sent to Spartan bootcamp adjoining the class with the patient (Email on slide 14)
Mar-
20
1157 Email sent to those taking part in strong by zumba class in the facility at the time (Email on slide 15)
1159 Email Sent to Members (Email on slide 16)
1208 Email sent to Fitness Users – ClassPass & Trials (Email on slide 17)
1401 Classes Cancelled up until 24th March 2020 - letter attached with explanation of the situation (Email on slide 18)
1405 ClassPass informed of situation
1406 Email received by MoH providing guidance for advice to send to members in the building during the exposure (Email on slide 20)
1413 Spear Throw Workshop Cancelled
1416 1900 Spartan Class informed of guidance provided by MoH in 1406 email
1417 1830 Military Bootcamp informed of guidance provided by MoH in 1406 email
1418 1830 SBZ informed of the guidance provided by the MoH in 1406 email
1430 Cleaners arrive to disinfect and deep clean entire Ministry of Fitness facility.
1459 Bootcamp Instructor of the exposed class Contacted by MoH Contact Tracing. Informed he will receive a quarantine note at home for 14 days from the date of exposure.
1643 Cleaner finished disinfecting the facility
Contact Details NEA approved Cleaning companies https://www.nea.gov.sg/our-services/public- cleanliness/environmental-cleaning-guidelines/guidelines/guidelines- for-environmental-cleaning-and-disinfection MoH Hotline – 6325 9220 Ministry of Fitness – 83038973 (Jessica Hinton – Director) Please call if you need advice or help
What you need to do
1. Do not allow any customers to enter the facility
2. Confirm the situation (if possible with the individual or MoH)
3. Cancel any classes in the immediate future i.e. we found out at 1600 and cancelled the evenings classes. We used instructor
availability as the reason.
4. Contact Landlord and relevant parties about the situation (think of this as an emergency first aid situation. Who must be
informed right away.)
5. Map out where the person was and who/what classes could have been affected.
6. Prepare contact details for all of these individuals (MoH will require name and contact number)
7. Arrange cleaning from the NEA approved list. (Details on slide)
8. Self-Quarantine all staff members who were in direct contact with the COVID-19 case.
9. Emails should be sent to inform members and class attendees about the situation.
10. Government advice is you cannot reopen until the facility is fully disinfected by an NEA approved company. If you have the
manpower you will be recommended to split your manpower 50/50 if possible.
11. Start thinking bigger picture – rent if you have to close the facility & the potential repercussions of closure. Inform those who
need to know
*The MoH will contact anyone they feel relevant from the information they receive from all parties involved.
Key Points – From our point of view • You have to be proactive as a company and Be prepared to contact all members and assist with contact tracing. • We were in a situation where we were informed prior to Contact Tracing. This meant we could get ahead of the game. Timeline wise we received a call from the MOH 19 hours after the initial call from the friend of the confirmed case. She actually tested positive in the morning of the 17th Mar, we were first informed at 1500 on the 17th. The MoH is extremely busy dealing with a large number of cases, they were helpful throughout the process. • After calling the MoH hotline 2 times to gain information, we decided to send the information to our client base after being told the Bootcamp coach is likely to be Quarantined. • The Quarantine starts 14 days from exposure which made our decision to close until the 25th March. • Preparation would have been key, ideally drafting emails would have saved lots of time. Contact details ready is also a time consuming process.
Outcome
• Anyone in direct contact was issued a quarantine notice (Those in the same bootcamp class)
• Those in the Spartan class adjoining were contacted by MoH and told to continue life as normal.
They would receive regular calls from MoH and if they feel symptoms they should self quarantine
and seek medical assistance.
• Those in the facility at the time were not contacted by the MoH but we were advised by email
from the MoH to inform them:
• To maintain good hygiene
• Wash hand with soap
• Take temperature twice a day and if symptoms develop ,seek medical treatment
• (see email on slide)
• We made the decision to close for the rest of the 14 day quarantine of our bootcamp instructor
because as a small business we did not have enough instructors to operate above 50% capacity.
• As a company we made the decision, when we reopen, we will stop all individuals who have
travelled outside Singapore in the last 14 days from using our facility. This is to protect our
community.
17 Mar 20 Evening Classes closure email
18 Mar 20 Morning Classes closure email
Trampoline Email Sent to parents of children who attended trampoline lessons
Image of the venue breakdown – requirement by MoH
In the email we also sent the details of names and contact number of everyone in the facility at the time of exposure
We took these from our Health Declaration forms which we have saved on our google driveEmail sent to those in same class as patient
Email Sent to Spartan boot camp adjoining the class with the patient
Email sent to those taking part in Strong by Zumba class in the facility at the time
Email Sent to Members
Email Sent to Fitness Users – ClassPass & Trials
Classes between 18th & 24th Mar closure email
Letter attached to Classes between 18th & 24th Mar closure email
Email received by MoH providing guidance for advice to send to members in the building during the exposure
We hope this has been informative. If you ever require advice or
assistance please feel free to contact us.You can also read
