NATIONAL PREPAREDNESS MONTH: Prepare, Respond, Recover Thursday, September 27, 2018 - IBHS
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NATIONAL PREPAREDNESS MONTH:
Prepare, Respond, Recover
Thursday, September 27, 2018
IBHS Mission
To conduct objective, scientific research to identify
and promote effective actions that strengthen homes,
businesses and communities against natural disasters
and other causes of loss.
Natural Disasters Wreak Havoc
on Small Businesses
• Most operate from a single location, making them
more vulnerable than larger companies
• Median cost of downtime from extreme weather is
$3,000/day
• 57% have no disaster recovery plan; of those that
do, 90% spend less than 1 day/month maintaining
them
Per report by the Small Business Majority and American Sustainable Business Council
1 in 4 Businesses Forced to Close After a
Disaster, Never Reopens
Business Continuity Planning DisasterSafety.org/open-for-business
Know Your Risks
NATURAL POLITICAL MAN-MADE TECHNOLOGICAL
• Frequency: likelihood •
•
Earthquake
Tornado
•
•
Strikes
Riots
• Sabotage
• Product Tampering
• Software Failure
• Hardware Failure
the event will occur •
•
Hurricanes/Wind
Floods
•
•
Civil Disturbances
Bomb Threat
• Scandal
• Workplace
• Power Outage
• Data Corruption
• Severe Winter • Biological Threats Violence • Cooling System
• Severity: amount of Weather • Nuclear Threat • Sexual Failure
• Wildfire • Acts of War Harassment • Mechanical
damage the event is •
•
Drought
Sinkholes
• Fraud/Theft
• Arson
Systems
• Communications
capable of causing • Terrorist Attack
your business •
SECURITY
Privacy •
ACCIDENTS
Human Error •
LOSS OF
Key Employee •
OTHER THREATS
Pandemics
• Viruses • Fires/Explosions • Senior Leader • Gas/Water
• Hackers • Water Damage • Subject Matter Shortage
• Data Theft • Building Collapse Expert • Media Crisis
• Counterfeiters • Environmental • Key • Special Events
• Cybercrime • Contamination Supplier/Vendor • Mismanagement
• Premises • Product Liability
• Key Equipment
Know Your Operations
Who performs
& who helps Key Product or
perform? Service
What
Critical
technology is Activity
used?
Who receives
the output?
Are there other Any
dependencies? workaround
strategies?
Know Your Employees
• Home address
• Landline & mobile phone numbers
• Personal email
• Local & out of state emergency
contacts
• Evacuation destination
• Certifications: CPR, AED, EMT
Know Your Key Customers,
Contacts, Suppliers & Vendors
• Primary
• Alternate/backup
• Contact information
• Account number(s)
• Materials and/or services
provided
Know Your Information Technology
& Vital Records
• Model & serial numbers
• Purchase date & price
• License numbers
• Technical support
• Supplier name
• Type of media
• Backup details
• Backup locationKnow Your Finances
• Line of credit
• Cash on hand
• Access to various accounts
• Accounts payable & receivable
• Emergency closing policy
• Employee cash advancesKnow When To Update & Test Your Plan
Power Outage Scenario
It’s a hot, rainy Friday morning. The time is 11:30 a.m.
Suddenly, the lights go out and all the computers,
printers and copiers turn off. For a few seconds, there
is silence before the chatter begins to pick up. One of
your emergency lights comes on, but the rest are not
working. While many of the offices have windows to
provide minimal light, the majority of the hallways and
interior rooms are left in the dark.Know Where To Go For Help
OFB-EZ Mobile App
NEW Know Your Equipment
• Critical equipment & machinery
• One-of-a-kind, obsolete
• Tools & spare parts vital to
operation
• Replacement &/or reorder time
• Company-owned vehiclesNEW Now Available in Spanish!
Emergency Preparedness and
Response Planning
DisasterSafety.org/open-for-businessComponents of EZ-PREP
• Document and post emergency medical procedures
• Create and post evacuation procedures including floor
plans and exits
• Assemble and maintain a first-aid kit
Life Safety
• Appoint, organize and train a staff emergency response team
• Inspect building; conduct major repairs
• Inspect and replenish emergency supplies
• Exercise the plan
Off-SeasonComponents of EZ-PREP
• Monitor weather forecasts
• Inspect and remove debris from roofs and grounds
• Notify employees of potential for severe weather and
prepare for possible implementation of plan
• Conduct business-specific tasks
5 Days Before
• For hurricane, prepare for 1+ category stronger than forecast
• Secure loose building and outdoor equipment
• Fill backup generators
• Protect key property/equipment
72 Hours Before • Conduct business-specific tasksComponents of EZ-PREP
• Communicate business closure details to employees,
customers and vendors
• Disconnect/unplug all electrical equipment
• Conduct full or partial shutdown procedures
• Conduct business-specific tasks
24–48 Hours Before
• Number 1 priority: stay safe
• Designate times for key staff to call conference line for
situation overviews
• Update employee emergency hotline with status of facility
During & After
• Conduct business-specific tasksComponents of EZ-PREP
• Authorized staff should assess facility damage and report
findings—when deemed safe, authorize re-opening
• Contact customers and vendors about business status
• When possible, protect building and equipment from further
damage
Recovery • Contact insurance company to report any damage
• Gather staff to discuss successes and failures
• Ask for suggestions for improvements
• Update plan based on feedback
• Inventory and replenish emergency supplies
DebriefAdditional Resources
HOT WORK PERMIT PROGRAMS: WINDOWS, WIND & WINDBORNE DEBRIS: PROTECTING ROOF-MOUNTED HVAC UNITS
Helping Small Businesses Reduce Fire Risks How to Protect Your Business From Hurricanes FROM SEVERE WEATHER
A RISK TO YOUR SUPPLIER IS A RISK TO YOU! TOP 5 MYTHS ABOUT BUSINESS BATTLE BUSINESS DISRUPTION WITH A
Protect Against a Broken Supply Chain CONTINUITY PLANNING GENERATORFinancial Preparedness
Three Brothers Bakery, Inc.
A true Business Continuity story
Janice and Bobby Jucker
President & Vice President,
Three Brothers Bakery, Inc.
25Three Brothers Bakery, Inc.
A true Business Continuity story
• Located in Houston, TX
• Founded in 1949
• “Best Mail-Order Pecan Pie” –Town & Country Magazine,
Bon Appetit, Country Living MagazineThree Brothers Bakery, Inc.
A true Business Continuity story
• Three Brothers Bakery, before the storm.Three Brothers Bakery, Inc.
A true Business Continuity story
• August 25, 2017—Hurricane HarveyThree Brothers Bakery, Inc.
A true Business Continuity story
• Three Brothers Bakery, after the storm.Three Brothers Bakery, Inc.
A true Business Continuity story
Bobby Jucker
doing post-hurricane
clean-up.SBA Disaster Assistance
• Low-interest loans for homeowners, renters, businesses of all
sizes and private nonprofits.
• Business Physical Disaster Loans
*Loan limit is $2 million
*Businesses of all sizes, private nonprofits are eligibleSBA Disaster Assistance
• Economic Injury Disaster Loans
*Loan limit is $2 million
*Covers working capital
*Small businesses, private nonprofits, small agricultural
cooperatives & small businesses engaged in aquaculture
may applySBA Disaster Assistance
• Home Disaster Loans
*Homeowners may borrow up to $200,000 for
repair/replacement costs not covered by insurance
*Homeowners and renters may apply for up to $40,000 to
cover the repair or replacement of personal propertyFinancial Resilience • Keep enough cash on hand to cover operating expenses for a least three months. • Do a cash flow analysis and develop a plan based on your company’s needs.
Insurance • Whatever you determine you can’t afford to lose, has to be covered by insurance.
Insurance
• Floods can happen anywhere.
• More than 20 percent of flood claims come from properties
outside the high risk flood zone.
Source: The National Flood Insurance ProgramInsurance • To learn more about flood insurance, and if your business is located in a flood-risk area, visit the National Flood Insurance Program at www.FloodSmart.Gov
A Well-Insured Business
Cyber Breach
• Protects your business against data losses caused by cyber-
attacks, virus and other threats.
• Covers lawsuits against your company that result from data
breaches or your failure to protect sensitive information.A Well-Insured Business
Employee Theft
• Employee Theft insurance protects businesses against property
thefts committed by staff.A Well-Insured Business
Business Interruption
• Business Interruption Insurance replaces income lost as a
result of an event that halts the operations of the business.
• It is not sold as a separate policy, but added to a
property/casualty policy or included in a comprehensive
package policy.What’s in Your Insurance Policy? • Make sure you READ the policy, and understand what is and isn’t covered. • Talk to your insurance agent about changes you need to make to the policy. • Make sure you have your insurance agent’s contact info and your policy numbers handy.
Disaster Restoration Services • When looking for a good disaster restoration company, ask if they’re licensed, certified and experienced. • Once you’ve decided on a company, make sure their contact information is accessible to your business partners and your trusted staff.
Rising from the Ashes • Earlier this year, Three Brothers Bakery received SBA’s 2018 Phoenix Award for Outstanding Disaster Recovery by a Small Business.
Rising from the Ashes
• SBA Administrator Linda McMahon presented Janice and
Bobby Jucker the award during National Small Business Week.
Left to Right, James Rivera,
Associate Administrator, SBA
Office of Disaster Assistance,
Janice Jucker, SBA Administrator
Linda McMahon, Bobby JuckerBack to Business Project • VISA, a National Small Business Week sponsor, collaborated with the Juckers to create the “Back to Business” project. • visa.com/back2business • It’s an online small business merchant locator tool used to find small businesses affected by federally declared natural disasters.
Back to Business Project • The public can support small business recovery nationwide by shopping online with businesses affected by a disaster. • The “Back to Business” site lists small businesses that recently accepted a VISA transaction.
Back to Business Project • For more information about SBA’s disaster assistance program, visit www.sba.gov/disaster
You Are The Help Until Help Arrives Individual and Community Preparedness Division 2018 Five Simple Steps That May Save a Life
About the Program
▪ You Are The Help Until Help Arrives (Until Help Arrives) is a new program dedicated
to educating and empowering the public to take action in emergency situations and
provide lifesaving care before professional help arrives.
Program Tools:
Interactive Web-Based Instructor-Led
Video Training Training
Presenter’s Name June 17, 2003
Not for further distributionWhy get involved?
✓Trauma is the leading cause of death in Americans under age 46.
✓Life-threatening injuries require immediate action. A delay between injury and the
initiation of care could result in death.
✓On average, it takes six to nine minutes for professional help to arrive, and it could
take up to 20 minutes or more in rural areas.
✓People nearest to someone with life-threatening injuries are in the best position to
provide first care.
Presenter’s Name June 17, 2003
Not for further distributionInteragency Collaboration
▪ U.S. Department of Health and Human Services
Office of the Assistant Secretary for Preparedness
(ASPR)
▪ Medical Reserve Corps (MRC)
▪ Uniformed Services University’s (USU) National Center for
Disaster Medicine and Public Health (NCDMPH)
▪ Federal Emergency Management Agency’s
(FEMA) Individual and Community
Preparedness Division.
Presenter’s Name June 17, 2003Five Simple Steps
▪ Call 9-1-1: Provide your specific location.
▪ Stay Safe: Protect the injured from harm by moving them away from any
ongoing danger.
▪ Stop the Bleeding: Apply firm direct pressure or a tourniquet.
▪ Position the Injured: Let someone who is conscious position themselves;
put an unconscious person into the recovery position.
▪ Provide Comfort to the Injured: Keep them warm and offer encouragement.
Presenter’s Name June 17, 2003Get Involved
▪ Local leaders in emergency management, public health, and first response are the
most important voices to share the message of this campaign with the public.
▪ Consider reaching out to local new media
▪ Share the animated video, tutorials, and classroom materials with stakeholders
▪ Spread the word through your social media channels
▪ Host trainings locally and register your events on the PrepareAthon! Event Calendar
Presenter’s Name June 17, 2003
Not for further distributionwww.ready.gov/untilhelparrives
▪ Interactive video: Viewers have the opportunity
to make lifesaving decisions for injured
amusement park patrons.
▪ Web-Based Training: A 25-minute, online,
video tutorial explaining the steps people can
take to help someone with life-threatening
injuries.
▪ Instructor-Led Training: Materials, including
videos and activities, for a hands-on, instructor-
led course covers five topics in depth.
Presenter’s Name June 17, 2003
Not for further distributionThank You Questions?
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