Moorup Buyback Trade-In Service - Government of Western ...

Moorup Buyback
Trade-In Service

Table of Contents
1.1     Moorup Buyback/Trade in ........................................................................ 3
1.2     About Moorup .......................................................................................... 3
1.3     Benefits .................................................................................................... 3
1.4     Mobile Hardware Trade-In Process........................................................... 3
1.5     Security..................................................................................................... 5
1.6     Key Contacts at Moorup ........................................................................... 5
Appendix A – WA Government Trade-In Process ............................................... 7
Appendix B: Agency Employee - Getting Your Mobile Hardware Ready for
Trade-In ............................................................................................................. 8
Appendix C: Data Erasure Report (Sample) – Individual Device ......................... 9

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1.1 Moorup Buyback/Trade in
Telstra now offers a buyback/trade-in program under CUA56808 that will be facilitated by
its specialised buy-back partner, Moorup Technology Pty Ltd (ACN: 628 238 951, ABN: 66
628 238 951) (“Moorup”).

1.2 About Moorup
Moorup’s mission is to extend the lives of electronic devices, helping bring Connectivity to
Unconnected Consumers in Australia, 88% percent of mobile phones bought in the country
every year will end up in landfill. There are approximately 25 million phones in office
drawers and cupboards around the country. They understand the need for organisations to
balance commercial and security objectives, while being environmentally responsible and
managing e-waste appropriately.
As a Telstra buy back partner, Moorup utilises its’ extensive business networks to source,
refurbish, recycle, donate and sell hardware through various corporate, retail and wholesale
channels locally and globally with a team who has deep telecommunication experience
and global networks.

1.3 Benefits
   •     Capture Residual Value: Extract value of used devices, that have traditionally stay in
         drawers or have been gifted by the employee to family and friends. Your devices
         residual value, Moorup can buyback and credit your Telstra Mobile Account for the
         value
   •     Reduce Fleet Refresh Costs: Offset some of your future mobile purchases by using
         the value of your buybacks
   •     Achieve Corporate Sustainability Outcomes: Be more environmentally responsible.
         Extending the life of your existing devices through renewal reduces your e-waste
         impact on our environment
   •     Reduce Security Risk: Secure device erasure processes reduce your security risk of
         randomly stored devices or those given to employee’s families and friends
   •     Responsibly recycle: For devices that don’t have any economic value. We provide a
         secure disposal services through our recycling partner – Mobile Muster at no cost

1.4 Mobile Hardware Trade-In Process
See Appendix A - WA Government Trade-In Process for full process but in preparing to engage
Moorup for Mobile Hardware Trade-In services, please follow these steps as the coordinator for the
collection of Mobile Hardware:

Step 1          Contact your Telstra Customer Care Team or Client Executive, who will refer
                you to a designated Moorup Client Executive

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Step 2       Moorup Client Executive will contact you to obtain information about your
             Mobile Hardware for Trade-In (Qty/Make/Model/Memory) and email you an
             Indicative Estimate

Step 3       If Indicative Estimate is accepted, ensure each employee has followed the
             “Getting Your Mobile Hardware Ready for Trade-In” (passcode removed,
             Account Unlocked etc) (see Appendix B: Agency Employee – Getting your
             Mobile Hardware Ready for Trade-In)

Step 4       Arrange any Mobile Device Management/Administration/Device Enrolment
             Programs to be removed from all Mobile Hardware (if applicable)

Step 5       Complete Moorup’s Device Collection Services Agreement (DCSA) (supplied
             by designated Moorup Client Executive)
Step 6       Prepare an Inventory of Mobile Hardware shipped (Qty/Model and IMEI no.
             where possible). Retain a copy and include a hard copy in the shipping box.
             (Note if there is any Mobile Hardware that may contain Highly Sensitive Data
             please clearly mark accordingly)
Step 7       Pack the Mobile Hardware in the shipping boxes (supplied by Moorup)

             •    Moorup Transit Box for Mobile Devices.

                  •   Dimensions: 470mm * 305mm * 165mm
                  •   Supports 50 Mobile devices per box

              •   Moorup will also provide Transit Boxes for Tablet Devices with the same
                  structural design as below.
Step 8 Attach Moorup Address Label (supplied by Moorup)
Step 9       Now you are ready to ship, contact your designated Moorup Client Executive
             who will arrange shipping to Moorup using their nominated shipping agent
             which will include shipping insurance

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Step 10           Once Moorup receives your shipment, Moorup Operations will email you on
                     receipt of your Mobile Hardware shipment and provide a verification of
                     Mobile Hardware received
   Step 11           Moorup will keep you informed during the process

   1.5 Security
   Moorup understands the importance of protecting your digital information
   Moorup utilises the global Blancco software program to implement secure mobile data
   erasure processes, including verification and certification for each individual device.
   Moorup, will:
         1. Verify that the overwriting methodology has been successful and removed data
            across the entire mobile device; and
         2. Produce a summary certificate containing information that the erasure has been
            successful, along with data about the device and the standard used.
   As part of Moorup’s standard buy back service offering, we utilise Cryptographic Erasure
   (and/or Aperiodic random overwrite as the secondary erasure protocol), as our base
   erasure standards (included in our Buy Back Pricing).
   In addition to Cryptographic Erasure and Aperiodic random overwrite, the Blancco platform
   enables Moorup to apply up to 15 different global mobile erasure standards (utilising
   different erasure algorithms, with varying number of wipes applied). All erasures are
   verified and certified through a tamper-proof audit trail, we can provide this information to
   you in a summary.
   Moorup can include pricing for higher level erasure standards if required.
   See Appendix C – for example of data erasure report

   1.6 Key Contacts at Moorup

Name         Title                Role                 Email Address                  Mobile
                                                                                      Number
Mario        Director of          Key Contact of any   Mario@moorup.com.au            0419304731
Pavlou       Mobility Buyback     Mobility Buyback
             Sales                opportunities

Nicole       BDM for Mobility     Secondary contact    Nicole@moorup.com.au           0417881332
Stevens      Buyback              for Mobility
                                  Buyback
                                  opportunities

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Dominic   Head of      Responsible for    Dominic@moorup.com.au   0419380403
Borg      Operations   end to end
                       Buyback processing

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Appendix A – WA Government Trade-In Process

                                              Page 7 of 9

Appendix B: Agency Employee - Getting Your Mobile
   Hardware Ready for Trade-In
Before you post your Mobile Hardware to your Department/Agency’s Authorised Representative, please
ensure you complete the following steps:

 1. If your device is working

               iOS for Apple Instructions

      Step 1          Back up your Mobile Hardware data to your iCloud account or a computer using
                      iTunes (steps here)
      Step 2          Erase any data on your Mobile Hardware (steps here)
      Step 3          Sign out of your iCloud account (if you have one) including your accounts such as
                      iTunes and the App store. Importantly, this will remove your Mobile Hardware
                      from Find my iPhone (steps here)
      Step 4          Turn off your Mobile Hardware passcode (if you have one) (steps here)

      If you need help, contact Apple Support on 1300 321 456.

               Android Instructions

      Step 1          Back up your Mobile Hardware data to your Cloud, Google account or by
                      connecting your phone to a computer
      Step 2          Sign out and remove all Google accounts. Importantly, this disables Factory Reset
                      Protection (FRP)
      Step 3          Erase all your Mobile Hardware data by performing a Factory Reset
      Step 4          Turn off your Mobile Hardware passcode (if you have one)

 NOTE: For other operating systems, please refer to the relevant manufacturer’s website.

 2. Switch off your Mobile Hardware and remove all SIM and or SD cards

 3. Post Mobile Hardware (Working & Not Working) to your Department/Agency’s Authorised
     Representative

      Step 1          Place your Mobile Hardware and associated accessories into a padded envelope

      Step 2          Using Internal mail post to your Authorised Representative and include your
                      Name and return address on the back of the envelope

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Appendix C: Data Erasure Report (Sample) – Individual Device

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