Making A World of Difference in a World of Change - Assisted Living Association of Alabama - Assisted ...
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Making A World of Difference in a World of Change • Assisted Living Association of Alabama • September 28, 2020 • Arnelle Adcock • arnelleadcock@gmail.com
Making A World of Difference in a World of Change • Assisted Living Association of Alabama • September 28, 2020 • Arnelle Adcock • arnelleadcock@gmail.com
Adapting to reimbursement changes
Top
Developing provider networks and partnerships
Pain Understanding costs and return on investment of
Points emerging technologies
Adapting to competing marketing strategies
Attracting and retaining staff• Closing your facilities
• Helping frustrated (angry) families
And Then, • Social distancing
There’s • Providing interaction for residents
• Wearing masks
THE • Having the proper PPE
COVID • Putting in place strict hygiene and
deep cleaning measuresPersonal Effects
I Didn’t • Weariness
Sign Up for • Isolation
This! • Depression
• Dealing with the unknown
• Sense of loss
• ChangeCRISIS
What are your crises?
• Closing your facilities
• Angry families
And Then, • Providing interaction for residents
There’s • Hygiene
THE • Social distancing
COVID • Masks
• PPEAdapting to reimbursement changes
Top
Developing provider networks and partnerships
Pain Understanding costs and return on investment of
Points emerging technologies
Adapting to competing marketing strategies
Attracting and retaining staffI Didn’t • Weariness
Sign Up for • Isolation
This! • Depression
• Dealing with the unknown
• Sense of loss
• ChangeBUT… What Can We Do About It?
How Can We Turn CRISES
into CHANGE POINTS ?
CRISES CHANGE POINTSTurning Crises
Into Change Points
•Organizational •Relational
• SWOT • Communication
• Empathy
• ResilienceWorksheet
STRENGTHS OPPORTUNITIESWorksheet
WEAKNESSES THREATSWHO YOU ARE
and
HOW YOU LEAD
matter!Authenticity/The Complete Message
Nonverbal Words
Cues
Tone
WHAT ARE YOU SAYING WHEN
YOU AREN’T SAYING A WORD?• The mother could have said, “You’re OK. No
need to cry.”
• Dismissed the little girl; it/she doesn’t
matter
What Does • She could have run to her, picked her up,
This Video treated her as though she had a major injury.
• Made the little girl an invalid; dependent
Teach Us… • She inquired, verified her injury, made sure she
was OK, and then assured her of her abilities
and qualities.
• Made sure the little girl was ok and assured
her of her abilities to handle it; independent…about EMPATHY?
Thoughtfulness that earns
The term “empathy” is used to
describe a wide range of experiences. trust and loyalty
Emotion researchers generally define • Monitor the emotional climate
empathy as the ability to sense other • Express your feelings to motivate others
people's emotions, coupled with the • Consider how your behavior influences others’
ability to imagine what someone else • Put yourself in others’ shoes
• Reframe how you think about a situation
might be thinking or feeling.Resilience: It’s more than bouncing back • Social sciences • Resilience (organizational), the ability of a system to withstand changes in its environment and still function • Psychological resilience, an individual's ability to adapt in the face of adverse conditions • Urban resilience, the adaptive capacities of complex urban systems to manage change, order and disorder over time
Developing the trait of resilience helps
How to
us survive change and helps us learn,
grow, and thrive in it.
be Resilience is the capacity to cope with
resilient stress and adversity.
when Resilience comes from believing in
things
yourself and, at the same time, believing
in something bigger than yourself.
are tough Resilience is not a trait people are born
with. It involves behaviors, thoughts, and
actions that can be learned and
developed.10 Ways To Develop Resilience (so you’re ready when you need your strength the most)
1. Don’t try to solve problems with the same
thinking that created them.
2. Master your emotions before they manage you.
3. Stay tough.
Develop 4. Keep growing.
Resilience 5. Stay prepared.
6. Pick yourself up as many times as it takes.
7. Reward the small wins.
8. Keep giving.
9. Build relationships.
10. Create your own meaning.The Prayer
Composed by David Foster, Carole Bayer Sager
Performed by Celine Dion, Andrea Bocelli
I pray You'll be our eyes Sognamo un mondo senza ipù violenza
And watch us where we go Un mondo di giustizia e di speranza
And help us to be wise Ognuno dia la mano al suo vicino
In times when we don't know Simbolo di pace di fraternità
Let this be our prayer La forza che ci dà
When we lose our way We ask that love be kind
Lead us to the place È il desiderio che
Guide us with Your grace And watch us from above
To the place where we'll be safe Ognuno trovi amor
La luce che tu hai We hope each soul will find
I pray we'll find Your light Intorno e dentro sé
Nel cuore resterà Another soul to love
And hold it in our hearts Let this be our prayer
A ricordarci che Let this be our prayer
When stars go out each night Just like every child
Eterna stella sei Just like every child
Remind us where You are Need to find a place
Nella mia preghiera Guide us with Your grace
Let this be our prayer Give us faith so we'll be safe
Quanta fede c'e E la c’e fede
Whose shadows fill our day Hai acceso in noi
Need us to a place Sento che ci salvera
Guide us with Your grace
Give us faith so we'll be safeYou can also read
