Loan Origination Software Category - SPRING 2022 Customer Success Report - FeaturedCustomers
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SPRING 2022
Customer Success Report
Loan Origination
Software CategoryLoan Origination Software
Category
Loan origination software is a form of software that automates the
process of loan origination. Loan processing can be extremely
time-consuming and labor-intensive, so businesses are constantly on
the lookout for ways to simplify and automate their processes.
Services like loan origination software have the potential to help your
business significantly reduce its operating costs and increase its
profitability. Rather than hiring new loan officers to process
applications and follow up on those that have been denied, your
business can simply use these programs to do it all.
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 2Award Levels
Customer Success Report
Ranking Methodology
The FeaturedCustomers Customer Success ranking is based on
data from our customer reference platform, market presence,
MARKET LEADER
web presence, & social presence as well as additional data
Vendor on FeaturedCustomers.com with
aggregated from online sources and media properties. Our
substantial customer base & market
ranking engine applies an algorithm to all data collected to
share. Leaders have the highest ratio of
calculate the final Customer Success Report rankings.
customer success content, content
quality score, and social media presence
The overall Customer Success ranking is a weighted average
relative to company size.
based on 3 parts:
CONTENT SCORE
●
Total # of vendor generated customer references (case studies,
success stories, testimonials, and customer videos)
●
Customer reference rating score
TOP PERFORMER
●
Year-over-year change in amount of customer references on
Vendor on FeaturedCustomers.com with
FeaturedCustomers platform
significant market presence and
●
Total # of profile views on FeaturedCustomers platform resources and enough customer
●
Total # of customer reference views on FeaturedCustomers reference content to validate their vision.
Top Performer's products are highly rated
platform
by its customers but have not achieved
MARKET PRESENCE SCORE the customer base and scale of a Market
●
Leader.
Social media followers including LinkedIn, Twitter, & Facebook
●
Vendor momentum based on web traffic and search trends
●
Organic SEO key term rankings
●
Company presence including # of press mentions
COMPANY SCORE
RISING STAR
●
Total # of employees (based on social media and public
Vendor on FeaturedCustomers.com that
resources)
does not have the market presence of
●
Year-over-year change in # of employees over past 12 months Market Leaders or Top Performers, but
●
Glassdoor ranking understands where the market is going
and has disruptive technology. Rising
●
Venture capital raised
Stars have been around long enough to
establish momentum and a minimum
amount of customer reference content
along with a growing social presence.
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 32022 Customer Success Awards
Check out this list of the highest rated Loan Origination Software based on
the FeaturedCustomers Customer Success Report.
* Companies listed in alphabetical order
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 42022
SPRING 2022
Loan Origination
Software Category
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 5106
VIEW ALL REFERENCES
Total Customer References
Featured Testimonials
ABOUT ABRIGO Examiners like when everything is standardized across the board. Before we had [Abrigo], our
loan officer did things slightly differently. [Abrigo] has helped us be much more consistent in our
process and it gives us key information in an easy-to-read format.
MATT WARCHOL
VICE PRESIDENT, BANK OF O'FALLON
Abrigo provides market-leading
compliance, credit risk, and lending
solutions to enable its customers
Our loans under $50,000, which we primarily do through [Abrigo’s]
to think bigger, allowing them to Loan Decisioning, can be completed in one to two days.
both manage risk and drive AMBER STARTT
growth. Our mission to “Make Big SENIOR CREDIT ANALYST, DOVER FEDERAL CREDIT UNION
Things Happen” underscores our
commitment to helping
community financial institutions
It’s cloud-based, so it’s easy to make changes on the fly. Plus, the support we
succeed against “the perfect
get from Abrigo is a huge factor. Abrigo is more like a partner to us than a
storm” of ever-changing and
increasing regulatory
vendor or software provider.
requirements, limited resources, DANIEL FOWLER
CREDIT ADMINISTRATOR, CAPITAL CITY BANK
increasing and new competition,
evolving technologies, and
changing customer expectations.
We provide product innovation, The part I like most about Abrigo Credit Analysis is the global cash flow analysis. By
world-class support, and putting in the individual tax return and the business tax return, or even tax returns for
unparalleled expertise so that our multiple businesses, it does the analysis to combine all of those in a meaningful way.
customers can make big things KEN BISHOFF
happen. EASTERN UTAH COMMUNITY CREDIT UNION
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 670
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Featured Testimonials
ABOUT BLEND
The automated follow-ups take considerable effort off the loan officer. This
affords our team the time to be more sales-driven while also ensuring
consistency across applications.
DAN VON SCHAUMBURG
DIRECTOR OF CLIENT RELATIONS, AFFINITY FEDERAL CREDIT UNION
Blend is dedicated to improving
consumer lending. They partner
with banks and lenders to power
Blend caught our attention because they were reimagining the whole process
frictionless, compliant, and more
of getting a loan. It’s been about a decade since there’s been anything exciting
accessible lending starting with
mortgages. They’re motivated by
to talk about in lending. We realized pretty quickly that this was it.
the fact that them product won’t SUSAN STEWART
PRESIDENT, SWBC MORTGAGE
just affect the lives of a few people
in the Bay Area it affects people all
over America. Founded in 2012 by
a group of former Palantir MortgageTouchTM, powered by Blend’s secure, user-friendly technology,
engineers, Blend raised $100M complements the personalized service of our mortgage specialists to make
from Greylock and Emergence
home buying simpler and more enjoyable for both customers and lenders.
Capital in the summer of 2017.
GREG DUFOUR
They've just moved into new
PRESIDENT AND CHEIF EXECUTIVE OFFICER, CAMDEN NATIONAL BANK
offices in SF and NY, they're
growing quickly.
With Blend, we can speed up the transaction from origination to close
and we can really eliminate a lot of the communication hurdles.
RUTH GREEN
EVP AND COO, PRIMARY RESIDENTIAL MORTGAGE, INC.
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 7283
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Featured Testimonials
ABOUT FISERV
Whether you are using a loan origination system or not, consider looking at
Loancierge. It’s built to work with your Fiserv core and provide a seamless
experience.
KARILYN NEUMANN
CHIEF EXECUTIVE OFFICER, MEDISYS EMPLOYEES FEDERAL CREDIT UNION
Fiserv, Inc. (NASDAQ: FISV) enables
clients worldwide to create and
deliver financial services By promoting and offering a simple, in-channel option, we saw a 30 percent increase in loan
experiences in step with the way applications over the previous year in the first year alone. And because we were no longer
people live and work today. For advertising in-channel to anyone who had already applied, the quality of the applications
more than 30 years, Fiserv has improved as well.
been a trusted leader in financial MELISSA WILHELM
ONLINE MARKETING SPECIALIST, COVANTAGE CREDIT UNION
services technology, helping clients
achieve best-in-class results by
driving quality and innovation in
payments, processing services, risk Fiserv is our partner on many fronts. Project management and implementation
and compliance, customer and services from Fiserv allow us to quickly and successfully add solutions, like Mobile
channel management, and insights Source Capture. We don’t have these resources in our bank, so we rely on Fiserv.
and optimization. POLLY J. THORSNESS
NATIONAL CHECK PROFESSIONAL (NCP), SVP, DEPOSIT OPERATIONS, BELL STATE BANK &
TRUST
Fiserv recognizes that security issues are really important to financial
institutions. Our goal is to keep our customers safe, and Fiserv has done a
good job of providing the technology solutions for us to do that.
ED O’BOYLE
EVP, FIVE POINTS BANK
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 847
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Featured Testimonials
ABOUT MERIDIANLINK
MeridianLink Insight was incredibly helpful in demonstrating our processing
times for certain loans and making a case for more automated decisioning.
COREY BODINE
LENDING SYSTEMS ADMINISTRATOR, CME FEDERAL CREDIT UNION
MeridianLink have been creating
innovative technologies that
transform the way financial
institutions operate by solving The conversion to LendingQB allowed Inlanta to offer a better experience to
complex problems with our customers by closing loans much faster. I don’t know many companies
streamlined, user-friendly that are able to rollout a new LOS and reduce average application to closing
solutions. Their robust and secure times.
technologies empower lenders and
CHRIS KNOWLTON
consumers to get reliable, accurate CHIEF INFORMATION OFFICER, INLANTA MORTGAGE
information every time, at any
time. As well-established industry
leaders, they continue to set the
industry standard for web-based The biggest thing we’ve gained from MeridianLink Mortgage is the throughput.
credit reporting and lending for We can easily handle double the volume that we were before. MeridianLink
financial institutions of every size. Mortgage has provided us with the capability to handle a lot more volume.
CURTIS ONOFRI
VICE PRESIDENT OF LENDING, PATHWAYS FINANCIAL CREDIT UNION
MeridianLink Insight offers that ability to quickly visualize large amounts of data in a quick and
efficient manner. This tool is a game changer when it comes to telling your story. It also allows
for front line staff to quickly self-serve, eliminating the lag and friction between business units
and the data they need.
PATRICK WIGINTON
LOS OFFICER, AMERICA'S FIRST FEDERAL CREDIT UNION
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 9100
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Featured Testimonials
ABOUT SIMPLENEXUS
Customers are very comfortable using the app and it gives me a market
advantage. I can send the link to them moments after first contact, which
helps secure them as my customer before they contact other lenders.
SimpleNexus brings the tools and ANGEL OAK HOME LOANS
systems you need right to your
mobile device. So, if you meet a
prospect, you can start the loan
origination process on the spot, to Because of SimpleNexus, our LO received an application at 9pm on a Friday
engage that borrower faster. You night while riding in a car and was able to deliver a pre-approval within
can answer customer questions
minutes.
from anywhere, with no callbacks.
RYAN DOEHRMANN
You can quote pricing in a realtor’s
VICE PRESIDENT, MORTGAGE LENDING, GREENSTATE CREDIT UNION
office, at a networking event or in
line at the grocery store.
It's the best! Very user friendly. Clients can use the app on the weekends
or evenings.
ACADEMY MORTGAGE
By far, aside from some key mortgage production tools, CompenSafe is the most valuable
product I’ve ever seen. It automates an overly burdensome, heavily regulated administrative
process that touches everyone in the organization from producers to operations and managers
to compliance, and it provides critical information helpful in managing teams.
STEPHEN BENNETT
SVP AND REGIONAL MANAGER - SOUTHEAST REGION, MUTUAL OF OMAHA
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 10294
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Featured Testimonials
ABOUT NCINO
One of the many things that we love about nCino is that you can track the
loan lifecycle and know exactly what's coming down the loan pipeline.
GLORIA GUERRA
SENIOR VICE PRESIDENT, LONE STAR NATIONAL BANK
nCino is the worldwide leader in
cloud banking. With its Bank
Operating System, built on the nCino will give us a snapshot of the loan pipeline at any point in time, and
Salesforce platform, financial allow a deeper look into banker performance, loan status, prospect
institutions can deliver the speed communications and more.
and digital experience that
ANDREW HERNANDEZ
customers expect, backed by the CHIEF INFORMATION OFFICER, BANK OF THE ORIENT, BANK OF THE ORIENT
quality and transparency that
bankers need.
With nCino, we are able to immediately pull audit trail reports for
examiners, which has helped reduce our compliance costs.
GREG GIBSON
CHIEF FINANCIAL OFFICER, NORTHWEST FEDERAL CREDIT UNION
nCino allows us to streamline processes and develop best practices, taking
loans from application to analysis, documentation, and servicing with
unparalleled efficiencies.
COLLEEN RYAN
SBA BUSINESS RESOURCES PRESIDENT, INLAND BANK & TRUST
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 112022
SPRING 2022
Loan Origination
Software Category
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 1210
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Featured Testimonials
ABOUT CALYX Zip makes us more competitive in the market. We have it on our website and provide the link to
members that call in to apply for a mortgage. It is an excellent tool. Zip makes our originators
more efficient, increases lead generation and speeds loan production.
DOUGLAS ZEPP
VICE PRESIDENT OF MEMBER SERVICES, MEMBERS FIRST CREDIT UNION OF FLORIDA
Calyx is an established provider of
compliant mortgage software
solutions used by banks, credit If your institution is looking for a modern loan origination system that will grow with your business, I highly recommend
Path. We began using Path in July 2018 and have seen a decrease in operational disruption, since we no longer need to
unions, mortgage lenders, and
manage hardware or software updates. Our loan officers continue to be productive even when they’re not in the office
brokerages nationwide. The because they can access the web-based LOS on any platform—any time, any place. And, best of all, Path costs less than
company’s easy-to-use technology, our previous LOS.
including its borrower interview TAIHUN CHO
MANAGER, FAIRWAY ASSET CORPORATION
platform, loan origination systems,
and secure electronic signature
software, is designed to
streamline, integrate and optimize I love Zip! It's very easy to use and it's shortened the origination process
all phases of the loan process for
while allowing me to weed out unqualified borrowers.
customers of various sizes,
workflows, channels and AMI SHAH
MORTGAGE LEAD, FLYHOMES MORTGAGE
complexities.
Zip makes the origination process faster so I have more time for sales
and marketing.
WARREN DRIVER
MORTGAGE BROKER, IDEAL HOME LOANS
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 1336
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Featured Testimonials
ABOUT OCROLUS We can’t just find something off the shelf that pulls a borrower’s assets in three minutes or less.
None of those products apply to us because they’re not built for our model. That’s why Ocrolus
is so important. Ocrolus really puts our toolset on parity with the conforming world and the
GSE sector. And that means we’re outpacing most mortgage lenders.
MATT LEHNEN
Ocrolus is a fintech infrastructure CHIEF TECHNOLOGY OFFICER, DEEPHAVEN MORTGAGE
company that transforms
documents into actionable data
with over 99% accuracy. Powered This is where Ocrolus really shines. eCommerce entrepreneurs don’t want to spend time recreating
by Artificial Intelligence and a statements on other platforms if they can’t make the aggregator connection. With Ocrolus, they can easily
upload bank statements, and in under two hours we have the data digitized and (more importantly)
unique, human-in-the-loop data
analyzed against the risk analytics, from a cash flow perspective.
validation process, Ocrolus plugs
DENNIS CHIN
directly into customer workflows
HEAD OF STRATEGIC INITIATIVES, YARDLINE
via API, eliminating the need for
manual data work. The solution
includes built-in fraud detection
We saw savings of over two hours of underwriter review time per mortgage. Excelerate Capital
and analytics, enabling customers
looks beyond a single score and broadens our search to include context and adaptability.
to make smarter and faster
Providing our team with timely, reliable data from borrower documents means they can focus
business decisions with on customer service.
unprecedented precision.
PATRICK SHEEDY
AVP & CREDIT OFFICER, EXCELERATE CAPITAL
One of the ways that we’re able to service clients best is to mitigate fraud, because the
more fraud you have, the higher costs are, the harder it is to service your clients. So
with Ocrolus, we have automation, efficiency and fraud prevention.
ADAM STETTNER
CHIEF EXECUTIVE OFFICER, RELIANT FUNDING
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 1449
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Featured Testimonials
ABOUT TURNKEY LENDER
Love the true cloud-based approach. Simple setup for loan products and key
integrations out-of-the-box make it easy to deploy and get running. Out-of-the-box
fraud checks and some limited loan application customization out of the box is nice.
SPIKE HOSCH
FOUNDER AND EXECUTIVE DIRECTOR, BETTERFI
TurnKey Lender is a provider of
intelligent lending, decision
management, and risk mitigation TurnKey saves us 1000 man-hours each year processing loans. Online applications
solutions and services. The eliminated about 400 hours of data entry on paper forms. Much simpler than the
company’s main product is an legacy software. Things that took 100 steps previously are now done in 10.
award-winning all-in-one modular JON LAM
platform that can automate both NATIONAL DIRECTOR OF FINANCE & RISK, WINDMILL MICROLENDING
certain parts and the entirety of
the lending process. TurnKey
Lender is the only company on the With TurnKey Lender, I was able to apply all my theoretical and practical knowledge of crediting
market to offer bank-grade exactly the way I want. Backed by this tech, Capitex Finance has a competitive edge and greater
automation powered by AI and flexibility in terms of whom we can approve and lending criteria that are easier to meet. When
banks don’t approve a lender, Capitex Finance is there to help.
deep neural networks to lending
operations of any size. OZAN CANGUREL
CAPITEX FINANCE
What I like about the system is that almost everything we need to operate efficiently are
available. The system’s access restrictions and the initial credit scoring helped us implement
internal control policies. The reports are also very helpful in determining the status of our loan
portfolio and it’s real time.
VANESSA SIAO DAVID
CHIEF OPERATING OFFICER, OAK DRIVE VENTURES
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 1527
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Featured Testimonials
ABOUT DEFI SOLUTIONS A top priority for Heritage is finding better ways to serve our dealer network that spans five states. The defi
LOS fits the bill. The system’s flexible design and performance reliability has made it possible for us to start
automating our processes without sacrificing who we are as a finance company. Now we can offer dealers
more speed and efficiency as we continue our efforts of providing service excellence for our dealer partners.
defi SOLUTIONS has changed the MIKE MONAGHAN
VICE PRESIDENT OF SALES AND MARKETING, HERITAGE ACCEPTANCE CORPORATION
auto lending software industry by
offering the only SAAS platform
that gives lenders the freedom to
focus on lending while They focus It was primarily the flexibility and control we'll have that led us to our decision to choose defi
SOLUTIONS. After reviewing most of the LOS solutions out there, it was apparent that defi
on the technology. Auto lenders
provided us with the most robust solution, yet still offers the simplicity to our end users allowing
are traditionally held captive by
us to provide even better service to our dealers.
outdated and inflexible legacy
SCOT SEAGRAVE
origination systems. Recent PRESIDENT, AFS ACCEPTANCE
post-recession industry growth is
punctuating the problem as new
lenders enter the market, creating
We were pleased with not only the affordability of the defi LOS solution but how easy it was to
increased demand for a flexible,
deploy and configure to our specific needs. The defi team was great during our implementation
affordable and easy-to-implement and our employees have made the system our own quickly and efficiently.
solution.
DANIEL PORTER
CEO, SKOPOS FINANCIAL
Deploying defi SOLUTIONS enables us to move into auto finance quickly and economically while
creating the best experience possible for our customers. The defi system meets all of our current
requirements and has flexibility built in for easy expansion.
LOUIS OCHOA
VICE PRESIDENT OF LOAN SERVICING, CASHCALL
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 162022
SPRING 2022
Loan Origination
Software Category
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 1712
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Featured Testimonials
ABOUT FLOIFY
Floify enabled us to triple our business without having to hire any
additional staff!
HANNAH WINDHAM
LEGACY MUTUAL
Floify can help you close loans an
average of 4.5 days faster and
increase annual loan volume by
I signed up for Floify in 2015. Since then, I have averaged over $165
more. Are you ready to experience million in personal production and never had to email a client for
the newest technology with a documentation. The $79 monthly subscription cost contributed to my
stream-lined solution for
revenue of over $100,000 per month.
automated mortgage origination,
allowing brokers and agents to CALUM ROSS
PRINCIPAL BROKER AND WEALTH ADVISOR, THE MORTGAGE MANAGEMENT GROUP
increase their ROI.
If we have a loan officer doing a lot of loans, we need to give them a
junior loan officer, somebody who can help with that origination
process.
MIKE MULWANI
SVP/DIRECTOR, FIRST INTERNATIONAL BANK & TRUST
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 1826
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Featured Testimonials
ABOUT HES FINTECH HES allowed us to automate the entire lending process as efficiently as possible: from tracking
leads and submitting applications, to working with overdue debts. Also, thanks to the
technological solutions of the HES team, we were able to significantly improve the customer
experience and create a stable competitive advantage.
ALIYA AKCHURINA
CHIEF EXECUTIVE OFFICER, CASHU
HES FinTech is an established
market leader that provides
financial institutions from all over
The lending industry is a highly competitive space. Success here highly
the world with intelligent
automation-driven lending
depends on the right technical solution. The platform by HES fully meets our
solutions. To reduce the cost and requirements and demonstrates high performance.
complexity of loan lifecycle KAREL LACHMAN
management, they deliver a CHIEF OPERATING OFFICER, VYRUCHAI DENGI
unique lending experience for
lenders of all sizes. Available in 90
days, HES FinTech’s platforms We have placed our trust in HES FinTech’s expertise to develop lending software and predictive
streamline the lending process in analytics software for our financial services. Their expertise will support the launch of our
its entirety, replacing repetitive updated platform, which will benefit from automation, clear UI & UX, and a fully functional
customer portal.
manual tasks with automation to
help lenders solve the toughest MAZEN ALASNAG
HEAD OF LOAN MANAGEMENT, WA’ED
industry challenges.
HES is one of those vendors that offers comprehensive front-to-back solutions
with full integrations. We feel confident that our new machine learning
platform will allow us to offer clients best-in-class investment advice services.
EDWARD DOWNPATRICK
CHIEF EXECUTIVE OFFICER, FINTUITY
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 19222
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Featured Testimonials
ABOUT ICE MORTGAGE TECHNOLOGY Encompass helps us stay efficient, stay compliant, and ensures we have thorough and complete
documentation of our loans throughout the process. But, it’s also flexible enough to let us be
creative. Our VP of IT and his team are continually dreaming up things to help us improve loan
quality and closing speed, and do difficult things more simply.
TINO DIAZ
SENIOR VICE PRESIDENT, COLUMBUS CAPITAL LENDING
ICE Mortgage Technology, a part of
Intercontinental Exchange, Inc.
(NYSE: ICE), combines the
innovation and expertise of Ellie We built custom screens in Encompass that quickly showed what happened in the loan—what
Mae, Simplifile and MERS to ‘was’ versus ‘what is,’ what changed, and whether or not that change was stopping the
progression of milestones. We set up a workflow where, if the loan changes hit a certain
automate the entire mortgage
threshold, it would stop so we could address the impact of those changes.
process from consumer
BILL HENDRICKS
engagement through loan
BUSINESS SYSTEMS ANALYST, PEOPLES NATIONAL BANK
registration and every step and
task in between. ICE Mortgage
Technology is the leading
cloud-based loan origination Now, we go into the pipeline view in Encompass, right click on the loan, follow
platform provider for the mortgage the prompts, and ship to the investor. It takes seconds. Kudos to the way ICE
industry with solutions that enable Mortgage Technology designed the workflow.
lenders to originate more loans,
INDAR RAMADHAR
lower origination costs, and reduce VICE PRESIDENT OF LOAN DELIVERY AND QUALITY CONTROL, WATERSTONE MORTGAGE
the time to close, all while ensuring CORPORATION
the highest levels of compliance,
quality and efficiency.
We now have a highly efficient business and the ability to scale up very quickly.
Encompass is, hands-down, the best bang for the buck, and the most robust
software that you can buy to originate a loan today.
JEFF DOUGLAS
CEO, WYNDHAM CAPITAL MORTGAGE
TRUSTED BY
SPRING 2022 CUSTOMER SUCCESS REPORT
Loan Origination Software Category 20You can also read
