Harrow Bush Nursing Center Strategic Areas & Actions for Feedback
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Harrow Bush Nursing Center
Strategic Areas & Actions for Feedback
June 2021
Introduction. Request for assistance This report contains the complete set of possible priority areas and actions that have been identified as a result of Environmental Scanning and community, staff and stakeholder engagement processes undertaken as a part of the Harrow Bush Nursing Centres (HBNC) Strategic Plan development. The purpose of this document is to ensure that we have heard and understood what is most important to the community, staff and stakeholders in relation to health and community service provision now and into the future. We are once again seeking your feedback in relation to the identified areas and actions contained within this report. We would like to know: 1. Have we heard and understood what’s important to the community, staff and stakeholders in relation to health and community service provision? 2. Have we missed capturing any priority areas? 3. Have we missed capturing any priority actions? 4. If you could only select six priority actions for the HBNC Strategic Plan what would they be? 5. Is there anything further you would like us to consider when developing the HBNC Strategic Plan? Use this survey link to provide your feedback: https://www.surveymonkey.com/r/HBNCfeedback Or contact Claire Edwards, Strategic Planning Consultant on 0438112347 (between 5 – 30 July 2021) to provide feedback. Please note: that whilst each of these areas and actions are important, HBNC is trying to determine which areas and actions are of highest priority for the community, staff and stakeholders. HBNC will not be able to complete all of the activities documented in this report but HBNC will be able to complete those activities deemed to be of highest priority and importance.
Project methodology.
Environmental Engagement Engagement
Scanning Phase One Phase Two
An internal and external environmental An extensive engagement initiative was This is your opportunity to inform the
scanning process was undertaken to fully undertaken with community, staff and priority areas and actions required, to
understand the current state of HBNC. This stakeholders throughout May and June transition HBNC from its current state to
information was overlaid with key data involving surveys and interviews to the desired future state.
points to provide a comprehensive inform the areas and actions contained
understanding of HBNC current internal within this report. Phase two engagement includes:
performance and broader eco-system • On-line feedback in relation to the
position. This was critical to understand Over 180 individuals have provided areas and activities identified by the
how and what HBNC currently does and valuable feedback and insight to date. community, staff and stakeholders
how well HBNC performs and integrates • Physical feedback feedback in
with other eco-system participants in relation to areas and activities
relation to service delivery. This process • Community and staff member forums
also identified key societal, sector, to refine the priority areas and actions
geographical and community trends likely
to impact on the HBNC strategic plan.Areas.
Service access Service models & Health Collaborative Leadership,
• Increasing access to models of care workforce partnerships & governance &
services through the use • Refining how services are
• Increasing the planning at a performance
of technology delivered
• Focusing on increasing • Ensuring community capability and capacity local level • Meeting the regulatory
access to services for of the workforce
needs are being met and accreditation
priority cohorts • Smart systems to enable • Extending access to
• Working to fullest scope expectations
specialised workforce
staff to be their best of practice • Being financially viable
• Expanding the range of cohorts
• Contributing towards • Being know for an area
services available • Supporting the health
health eco-system goals of excellence
and well-being of the
• Achieving more • Generating new
workforce
together revenue streams
• Formalising
partnershipsService 1. Develop and implement pathways of care that are planned, effective, safe and predictable with local, sub-regional
and regional health services based on local community need
2. Establish options for e-health and social pre-scribing across all program areas
access 3. Invest in the development of technology and infrastructure tailored for local health service need, for example self
service telehealth hubs, supported telehealth hub and specialist telehealth hub
4. Develop and implement community engagement and education strategies that promote preventative health and
actions
early intervention
5. Develop and implement ways to better inform our community about the services and support programs available to
them
Goal: improved access to appropriate
and comprehensive care for our
communityService 1.
2.
3.
Explore opportunities to expand service provision into NDIS services
Explore opportunities to expand service provision into CHSP services
Explore opportunities to expand service provision into mental health, mental ill health and community resilience
models & 4.
5.
6.
Explore opportunities to expand services into the family violence, legal aid and community services
Explore opportunities to extend outreach services to vulnerable community cohorts
Undertake a digital maturation assessment and develop a plan for increased technology adaption throughout the
models of
organisation
7. Develop and implement digital health models
8. Develop and integrate social prescribing practices throughout all models of care
9. Introduce and support service models that recognise alternative models of primary healthcare that uses a range of
care actions innovative workforce solutions
10. Explore opportunities to increase the number of locally and visiting health service providers to HBNC
11. Identify and implement successful innovations in health service delivery, scalability and transferability from other
service settings that will assist HBNC to best meet its communities needs
Goal: Our community will have 12. Support the involvement of the community and staff in the design of health and community services
13. Integrate multi-disciplinary and flexible models of care across all service delivery areas, and provide the necessary
effective, appropriate and
supports for the se models to ensure sustainability
sustainable healthcare service 14. Develop and implement processes to ensure evidence underpins service planning, design and delivery, and to inform
delivery the communityHealth 1.
2.
3.
Develop and implement a shared nursing workforce pool
Develop and implement a shared health administration workforce pool
Design and develop a workforce exchange model
workforce 4.
5.
Design and develop an innovation and change management framework
Develop and implement a remote workforce model for specialised services including: urgent care, general practice,
allied health, and clinical services
actions
6. Design and develop in partnership with the Centre for Participation a new model for volunteering
7. Develop and implement staff health and well-being framework
8. Develop and implement flexible work arrangements
9. Identify and implement opportunities for new or expanded roles and varying of the skill mix of multi-disciplinary team
members to enhance services
Goal: HBNC has an appropriate, skilled 10. Explore flexibility in the scope of practice for all health service providers and promote more advanced skill roles for
and well-supported health workforce nurses
11. Develop and implement interdisciplinary training to reduce barriers between healthcare professionalsCollaborative 1. Actively participate in cluster based planning activities, strongly advocating fro the needs of the local community
2. Formalise partnerships with other bush nursing centres to consolidate operating systems, policies, procedures,
regulatory and accreditation practices
partnerships 3. Work with local health services, community services, local government and the primary health network to identify,
assess and coordinate appropriate services to meet local community needs
4. Develop community engagement and education strategies that promote preventative health and early intervention
& planning at
5. Develop and implement strategies to maximise the use of physical infrastructure across HBNC
6. Foster partnerships and cooperation with different levels of government and with other relevant sectors to support
the health and well-being needs of the community
a local level
actions
Goal: Health service planning for our
community is collaborativeLeadership, 1. Select and implement an area of focused health service innovation, that HBNC can be known for and possibly
commercialise
2. Safeguard the financial sustainability of HBNC ensuring all programs are viable and self sufficient
governance & 3. Develop funding streams and incentives that support best use of information communication technologies for
delivery of health services
4. Develop new funding streams that leverages HBNC physical assets for the benefit of the community
performance
5. Develop governance succession planning for HBNC
6. Identify strategies to attract and retain leaders and managers for all program areas
7. Provide clinical and non-clinical governance training that is tailored to HBNC context as part of ongoing professional
development
actions 8. Develop and implement mechanisms that support collaboration and cooperation in leadership
9. Ensure a balance between corporate and clinical governance to achieve safe sustainable health services
10. Promote to use of high quality, local population health data in planning and decision-making, and identify gaps or
areas for improving data collection
Goal: Improved health outcomes
through strong leadership, governance ,
transparency and performanceConclusion. Conclusion These areas and actions bring together the latest thinking, HBNC experience and, most importantly the experiences of the community, staff and stakeholders to guide HBNC now and into the future. The priorities and actions recognise that HNBC are doing well in many areas, but there is room for improvement. It also recognises that people’s needs and the tools to address them are changing and HBNC needs to keep up with those developments. In seeking your feedback and assistance to determine the priorities within each of these areas and actions, HBNC is committing to continuing to work with the community, staff and stakeholders to improve health and well-being outcomes now and well into the future. Remember to • Complete the survey (https://www.surveymonkey.com/r/HBNCfeedback) • Contact the Strategic Planning Consultant (Claire Edwards on 0438112347 between 5 – 30 July 2021)
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