FREEMAN NPE2021 FAQs - Map Your Show
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FREEMAN NPE2021 FAQs
GENERAL INFO:
What is the show schedule?
MOVE‐IN:
Freight deliveries are targeted by booth. Please refer to the Freight Target Move‐in Floor Plan for your assigned move‐in date and time at
https://www.mapyourshow.com/info/NPE21/NPE2021_Target_Dates.pdf.
Thursday – May 6, 2021 – 8:00 AM to 5:00 PM
Friday – May 7, 2021 – 8:00 AM to 5:00 PM
Saturday – May 8, 2021 – 8:00 AM to 5:00 PM
Sunday – May 9, 2021 – DARK DAY
Monday – May 10, 2021 – 8:00 AM to 5:00 PM
Tuesday – May 11, 2021 – 8:00 AM to 5:00 PM
Wednesday – May 12, 2021 – 8:00 AM to 5:00 PM
Thursday – May 13, 2021 – 8:00 AM to 5:00 PM
Friday – May 14, 2021 – 8:00 AM to 5:00 PM
Saturday – May 15, 2021 – 8:00 AM to 5:00 PM
Sunday – May 16, 2021 – 8:00 AM to 5:00 PM
EXHIBIT HOURS:
Monday – May 17, 2021 – 9:00 AM to 5:00 PM
Tuesday – May 18, 2021 – 9:00 AM to 5:00 PM
Wednesday – May 19, 2021 – 9:00 AM to 5:00 PM
Thursday – May 20, 2021 – 9:00 AM to 5:00 PM
Friday – May 21, 2021 – 9:00 AM to 3:00 PM
MOVE‐OUT:
The move‐out is targeted by booth. Please refer to the Freight Target Move‐Out Floor Plan for your assigned move‐out date and time at
https://www.mapyourshow.com/info/NPE21/NPE2021_Target_Dates.pdf.
Friday – May 21, 2021 – 3:00 PM to 11:59 PM
Saturday – May 22, 2021 – 8:00 AM to 5:00 PM
Sunday – May 23, 2021 – DARK DAY
Monday – May 24, 2021 – 8:00 AM to 5:00 PM
Tuesday – May 25, 2021 – 8:00 AM to 5:00 PM
Wednesday – May 26, 2021 – 8:00 AM to 5:00 PM
Thursday – May 27, 2021 – 8:00 AM to 5:00 PM (West Hall A must clear by 5:00 PM)
Friday – May 28, 2021 – 8:00 AM to 5:00 PM
What is a dark day?
A dark day is a day during the move‐in or move‐out where no work will be performed by the show contractors.
The marshalling yard and freight receiving are also not available on a dark day.
Can I work in my booth on a dark day?
Yes, you and/or your EAC (exhibitor appointed contractor) can work in your booth on a dark day.ORDERING:
What comes with my booth?
Each 10' x 10' booth will be set with 8' high BLACK back drape, 3' high BLACK side dividers. Booths 300 sq. ft. or
less will receive a 7" x 44" one‐line identification sign. Booths larger than 300 sq. ft. may receive a 7" x 44" one‐
line identification sign upon request
Where can I obtain the service kit?
The service kit (available July 6, 2020) is available on the NPE2021 Exhibitor Dashboard at
https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is required. If you don’t have a
Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
How do I order?
You can order items online through the NPE2021 Exhibitor Dashboard at
https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is required. If you don’t have a
Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
You can also download manual order forms from our website and submit them via fax to Freeman at 469‐621‐
5605 and/or the OCCC at 407‐685‐9884.
Finally, you can place your order via phone by calling Freeman Customer Support Call Center at 1‐888‐508‐5054.
How can I pay for my order?
Freeman accepts payment by credit/debit card (American Express, Visa, MasterCard), bank transfer and
company check (must be in U.S. funds drawn on a U.S. or Canadian bank). All orders and services must include
payment at the time of ordering. When ordering online, you will submit your method of payment during the
checkout process.
I made a mistake on my order, how do I change it?
Any changes that you would like to make to your Freeman order, please contact our Customer Support Call
Center at 1‐888‐508‐5054.
For any questions pertaining to the Orange County Convention Center, please contact OCCC
exhibit.services@occc.net, local number 407‐685‐9824 or toll free number 1‐800‐345‐9898.
What is the difference between discount price and standard price?
The discount price is the lower price you will pay if you place your order by the published discount deadline date
April 6, 2021. Otherwise, standard pricing will apply.
What are the available table drape/skirt colors?
You can view our table drape/skirt color selections online through the NPE2021 Exhibitor Dashboard at
https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is required. If you don’t have a
Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
Is flooring mandatory?
Yes, according to the NPE rules and regulations, floor covering is mandatory.
Can I bring my own flooring?
Yes, you can bring your own flooring.What are your available carpet colors?
You can view our carpet color selections online through the NPE2021 Exhibitor Dashboard at
https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is required. If you don’t have a
Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
How do I order cleaning services?
Nightly vacuuming is included in the bundle package. If you do not have a bundle package, or if you need
additional cleaning for your booth, cleaning services can be ordered online through the NPE2021 Exhibitor
Dashboard at https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is required. If you
don’t have a Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
How do I order audio visual services (AV)?
Audio Visual services can be ordered online through the NPE2021 Exhibitor Dashboard at
https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is required. If you don’t have a
Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
BUNDLES:
What is a bundle?
A bundle is the simplified billing formula for material handling. It is a straight forward pounds per square foot
approach and allows ease in budgeting.
What is included in a bundle?
Bundle billing includes show site material handling in and out (machinery and display), one time machinery
spotting, straight time rigging labor for assembly and disassembling of machinery, empty removal and storage,
and nightly vacuuming. There are other options available for purchase with the bundles. For further
information, please visit the NPE2021 Exhibitor Dashboard at https://npe21.exh.mapyourshow.com/6_0/login.cfm
to view the NPE Bundle Descriptions form (available July 6, 2020). A Username and Password is required. If you
don’t have a Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
What if I am not shipping any freight?
If you are not shipping any freight to the show it is not necessary for you to purchase a bundle.
How will my bundle be determined?
Your bundle pricing is determined by the total weight of the freight you ship and the square footage of your
booth. If there are changes to the original weight you used to calculate your bundle order, it will be updated
and billed accordingly.
How do I order a bundle?
Bundles can be ordered online through the NPE2021 Exhibitor Dashboard at
https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is required. If you don’t have a
Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
Is there a deadline to order my bundle?
Bundles must be ordered prior to April 6, 2021 in order to qualify for discount pricing. If bundles are ordered
after this date, the rates increase by 25%.FREIGHT:
What is Material Handling?
Material handling (also known as drayage) includes unloading your exhibit material‚ storing up to 30 days in
advance at the warehouse address‚ delivering to the booth‚ the handling of empty containers to and from
storage‚ and removing of material from the booth for reloading onto outbound carriers. It should not be
confused with the cost to transport your exhibit material to and from the convention center or event.
What is the difference between shipping and material handling?
Shipping is the transport of your freight from one destination to another. Material handling is the service
provided to receive your freight from your shipping carrier for the event and delivery to your booth.
When and where should I ship my freight?
Included in the price of your bundle is shipping direct to show site. The move‐in for NPE is targeted and your
freight should arrive at show site on your assigned target date. Please refer to the inbound freight target
floorplan on the NPE2021 Exhibitor Dashboard at
https://www.mapyourshow.com/info/NPE21/NPE2021_Target_Dates.pdf.
You have the option to ship to the advance warehouse at an additional cost. Freight can arrive at the advance
warehouse up to 30 days in advance of the show. The warehouse will accept crates‚ cartons‚ skids‚ trunks/cases
and carpets/pads. Machinery, loose or pad‐wrapped material must be sent directly to show site.
Both shipping addresses and the advance warehouse deadline date are available on the Quick Facts form at
https://npe21.mapyourshow.com/mys_shared/npe21/showfiles/exhdash/freeman_quick_facts.pdf.
What happens if my shipment arrives at the show before the posted move‐in window?
Shipments arriving at show site should arrive on your targeted move‐in date and time. Shipments arriving prior
to your assigned window will be unloaded, if time permits, after completion of the scheduled targeted
shipments.
I want to use my own carrier; do I need to notify you?
No, it is not necessary to notify Freeman of your chosen inbound carrier.
When will my materials be delivered if I order material handling?
Your delivering carrier should arrive at show site by your assigned targeted date and time. On‐time carriers will
be unloaded in a first‐come, first‐served approach and your freight will be delivered to your booth immediately
after your carrier is unloaded at the dock.
Any shipments delivered to the advance warehouse will be placed in your booth by your targeted move‐in date
and time.
What happens to my empty containers during the show?
You may pick up “Empty Labels” at the Freeman Service Center. Once the container is completely empty, place
a label on each container individually. Labeled empty containers will be picked up periodically and stored in
non‐accessible storage during the event. At the close of the show‚ the empty containers will be returned to the
booth. This process may take several hours.How can I save money on my Bundle Package (Material Handling)?
Your bundle pricing is determined by the total weight of the freight you ship and the square footage of your
booth. You could evaluate the amount of weight you are shipping to the show in order to reduce costs.
Secondly, you should order your bundle by the published deadline April 6, 2021 to receive the discounted price.
What will I be charged if I ship to the warehouse?
Shipments delivered to the warehouse will be charged an additional surcharge per cwt on top of the regular
bundle billing for any applicable shipments. Please refer to the Material Handling form for all applicable
surcharges and costs. The Material Handling form (available July 6, 2020) is available on the NPE2021 Exhibitor
Dashboard at https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is required. If you
don’t have a Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
What happens if my shipment is late getting to the warehouse?
Shipments should arrive at the warehouse prior to the warehouse delivery deadline, April 28, 2021. Any
shipments arriving after this date could experience a delay in delivery to show site and your booth.
What will I be charged if I ship to show site?
The bundle billing includes the material handling of freight shipped to show site. You will not be charged
anything above and beyond your bundle billing if your freight arrives on your targeted move in date and time.
TARGETS:
What is a target date?
A target date is an assigned date and time that you should have your carrier checked into the marshalling yard.
This includes both the move‐in and the move‐out of the show.
What is a targeted move‐in?
A targeted move‐in means that all exhibitors are assigned a date and time that the inbound freight should
deliver to show site. This would be the date and time that you would schedule your carrier to be checked into
the marshalling yard.
What is a targeted move‐out?
A targeted move‐out means that all exhibitors are assigned a date and time that their outbound carrier should
pick‐up from show site. This would be the date and time that you would schedule your carrier to be checked
into the marshalling yard.
How do I know what my targeted move‐out date is? Can I change it?
Assigned target dates are available on the targeted move‐in and targeted move‐out floorplans at
https://www.mapyourshow.com/info/NPE21/NPE2021_Target_Dates.pdf.
If you wish to request a change to your assigned target date, you should fill out the Target Date Change Request
located on the Freight & Rigging Questionnaire (available July 6, 2020), available in the Freeman Services Kit on
the NPE2021 Exhibitor Dashboard at https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and
Password is required. If you don’t have a Username and Password, contact NPE2021 Show Management at
exhibit@npe.org.Is there a deadline to request a target date change?
Any requests for target date changes should be received no later than April 6, 2021.
What are off target charges and when do they apply?
Off target charges apply to any shipment that arrives at show site after your assigned target date and time.
Please refer to the Material Handling form for all applicable surcharges and costs. The Material Handling form
and the target move‐in and target move‐out floorplans are available on the NPE2021 Exhibitor Dashboard at
https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is required. If you don’t have a
Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
What happens if my freight does not arrive on my target date?
Your delivering carrier should arrive at show site by your assigned targeted date and time. On‐time carriers will
be unloaded in a first‐come, first‐served approach and your freight will be delivered to your booth immediately
after your carrier is unloaded at the dock. Shipments arriving prior to your assigned window will be unloaded, if
time permits, after completion of the scheduled targeted shipments.
Not adhering to your assigned target date will result in delays for your delivering carrier in the marshaling yard,
with potential wait time charges from your carrier, and delay the delivery of freight to your booth. Off target
charges will apply. Please refer to the Material Handling form for all applicable surcharges and costs. The
Material Handling form and the target move‐in and target move‐out floorplans are available on the NPE2021
Exhibitor Dashboard at https://npe21.exh.mapyourshow.com/6_0/login.cfm. A Username and Password is
required. If you don’t have a Username and Password, contact NPE2021 Show Management at exhibit@npe.org.
LABOR:
What is I&D labor?
I&D labor, or installation and dismantle labor, is an optional service that you can order from Freeman to assist in
the install or dismantle of your booth at show site. Freeman installation & dismantling experts work closely with
you to coordinate every phase of your trade show participation, including:
• Pre‐planning and budget consultation
• Skilled labor coupled with support services coordination ‐ electrical, furnishings, floral, transportation,
and audio visual
• On‐site supervisors with dedicated floor managers
• Full, in‐house carpentry for emergency repairs and refurbishing
• Post‐show evaluations focused on incremental improvement to meet rapidly changing market
conditions based upon customer feedback
• Post‐show evaluations that help identify small changes that make big impacts
You may wish to supervise labor on your own, but if you need assistance, Freeman installation & dismantling
experts will get the job done as an extension of your team.
What is rigging labor?
Rigging labor involves the use of forklifts, cranes, riggers and millwrights. This should be ordered when you
need assistance moving, placing or assembling your freight and or machinery.
A one‐time spotting of machinery in your booth space, at the time of unloading by your delivering carrier is
included in your bundle. Any movement of machinery after the initial placement will result in additional rigging
labor charges.Rigging crews with forklifts or cranes should be ordered in advance to uncrate, unskid, position and reskid heavy
machinery. Millwrights should be ordered in advance to assemble machinery, conveyors and machinery parts,
as well as for the leveling of machinery and conveyors.
What is uncrating/crating labor?
Uncrating labor is the removal process of protective material used for shipping purposes during booth/display
installation, such as, but not limited to; wooden crating, shipping containers, bracing, or skids, and then
replacing these materials at the close of the event. These services include, but are not limited to; unbolting,
banding, and where tools are required, such as impact wrenches, drills, banding sets, etc.
Crating labor is the reverse of uncrating labor and would prepare your items for shipping.
What is hanging sign or overhead rigging labor?
Hanging sign labor or overhead rigging labor is the labor used to suspend items from the ceiling over your booth.
This labor is provided by the Orange County Convention Center (OCCC) and should be ordered via their ordering
methods. You may contact the Orange Counter Convention Center through the NPE2021 Exhibitor Dashboard at
https://npe21.exh.mapyourshow.com/6_0/login.cfm or OCCC exhibit.services@occc.net, 407‐685‐9824 or 1‐800‐
345‐9898.
What is sign assembly labor?
While the OCCC provides the labor to suspend items from the ceiling over your booth, Freeman does the floor
assembly. If a hanging sign requires assembly you will need to order labor from Freeman through the Freeman
Services Kit available on the NPE2021 Exhibitor Dashboard at https://npe21.exh.mapyourshow.com/6_0/login.cfm.
A Username and Password is required. If you don’t have a Username and Password, contact NPE2021 Show
Management at exhibit@npe.org.
DEADLINES:
What is the order/payment deadlines?
April 6, 2021
What is the Bundle ordering deadline?
April 6, 2021
What are the shipping deadlines?
Freeman will begin accepting shipments at the advance warehouse on Tuesday, April 6, 2021. If shipping to the
warehouse, materials should arrive no later than April 28, 2021. Freeman will begin accepting shipments at the
exhibit facility on Thursday, May 6, 2021 but shipments should arrive at show site according to your assigned
target date and time.
What is the deadline to request a target date change?
April 6, 2021
SHOW SITE INFO:
Where is the service desk?
West Room 209
South Room 230 E, F, G, HWhere is the marshalling yard?
The marshalling yard is located at:
10088 General Drive
Orlando, FL 32824
What is a marshalling yard and why do I need to go there?
A marshalling yard is an area used for the staging of inbound and outbound carriers checking in for an event.
Carriers are organized in a manner that they can be best dispatched to specific locations at the receiving docks.
It is required for your carrier to check‐in at the marshalling yard so Freeman can better organize all the arriving
carriers and ensure your carrier is unloaded as soon as possible.
What are the hours of the marshalling yard?
The hours of the marshalling yard are 6:00 AM EDT to 2:30 PM EDT.
Where do I get my empty stickers?
Empty stickers are available at any of the Freeman Exhibitor Service Centers.
When will my materials/furnishings be delivered?
Any ordered items will be delivered to your booth according to the delivery commitment schedule which is
posted at all of the Freeman Exhibitor Service Centers.
Can I remain in the exhibit hall to complete set up after 5:00 PM?
Yes, you may remain in the hall after 5:00 PM. Please be advised that certain show contractor services may not
be available after 5:00 PM.
STILL HAVE QUESTIONS:
Who do I contact for further assistance?
For any questions not answered here, pertaining to Freeman, please contact our local Exhibitor Services
department at FreemanOrlandoES@freeman.com or 407‐816‐7900.
For any questions not answered here, pertaining to the Orange County Convention Center (OCCC), please
contact OCCC directly at exhibit.services@occc.net or call 407‐685‐9824.
NPE2021 Exhibitor Services
Phone: +1.703.259.6132
Email: exhibit@npe.orgYou can also read
