Franklin Hospice 2020 - Live Every Moment
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Franklin Hospice Annual Report 2020 Franklin Hospice Pukekohe Auckland New Zealand Helping Patients (and their families) to Live Every Moment
From the Chairman
Franklin Hospice has been privileged to continue This year we successfully sold the home we jointly
to serve the Franklin District, despite the most built with Counties Manukau Rugby in Paerata Rise
challenging circumstances during 2019-2020. which was successful for both parties. I would like
Our purpose is to provide the very best palliative to sincerely thank Board Member Paul Reidy for his
care and support to patients suffering from life- passion and commitment to this project and also
limiting illnesses and also to their families. We have Counties Manukau Rugby for jointly supporting. We
a talented team of qualified and experienced nurses continue to drive fundraising initiatives given the
who provide this medical care to patients. The care is funding we receive does not cover costs so once
commonly in their homes where we find our patients again in 2020 we are busy organising of the biennial
wish and choose to be. It is no surprise to the Franklin Garden Ramble. Board member Sharon Graham leads
community, the Franklin geographic area is large and the organising team and we are hopeful for another
diverse, with visits and travel taking considerable successful fundraising event despite the challenges
time, along with a number of other challenges. These this year and thank Barfoot & Thompson for their
nurses are the life blood of our organisation and we continued support of our Garden Ramble.
on the board work to serve them, who in turn care I am privileged to have been appointed to the Chair
for our patients, so wish to sincerely thank every role in November 2019 having served on the board
member of our nursing team for their continued since 2016. I am committed to raising diversity &
passion, care, diligence and support. inclusion, creating sustainable fundraising platforms
We have bolstered the team over the past few years and additional community projects for Franklin
Hospice. Together, as a community we are stronger
OUR VISION to now include hospice social work, community
engagement and marketing to deliver additional and this will enable us at Franklin Hospice to provide
Living Every Moment With Dignity support, engagement and much needed donations. long term palliative care and support to the Franklin
I thank them all for their individual contributions. community.
Supporting our nurses are our administrative staff I would like to thank our dedicated volunteer Board
OUR MISSION and valued significant volunteers. Our CEO Ric Odom members: Dr Richard Potman, Jonathan Davies,
continues to drive local awareness, community Sharon Graham, Glenn Jackson, Graeme Longdell,
Franklin Hospice will lead in the provision of quality engagement, fundraising campaigns and crucial Brian McMath and Paul Reidy; our committed staff:
Ric Odom, Maria Iacoppi, Lynne Lewis, Jude Balle,
specialist palliative care by working with families, support to our staff and volunteers all ably supported
Helen Lees, Roxy Sawtell, Jackie Thompson, Beryl
by Administrator Helen Morrison. Vicki Burton who
community and other health professionals and manages our Franklin Hospice Store, has had a McElroy, Malcolm Sproull, Alison Daldy, Helen
Morrison and Vicki Burton; and our valued volunteers
organisations. challenging year managing the retail environment
who all, in individual ways give so much to Franklin
during COVID and the associated Government
guidelines. The Board is proud of the resilience, the Hospice. I would also like to sincerely thank the
achievement and dedication of all our staff given the community for the donations we do receive, we
OUR VALUES uncertainty and particular challenges this year has couldn’t do what we do without you!
Accountability bought. It hasn’t dented the spirit or commitment but
rather bought new initiatives, new ways of working
Compassion Angela Huxford
and new ways of thinking about the care we provide.
Chair, Franklin Hospice
Dignity Our volunteers – many of whom have worked for us for
many years – provide assistance that while not nursing
Integrity related, is vital in their various ways we support our
Respect patients. These include providing transport for patients,
driving the collection van, assisting at the garden ramble
Collaboration and many other ways to help out when needed. We
couldn’t be more appreciative of the support this offers,
which ultimately delivers additional benefits to our
patients and their families.
From the Chief Executive Officer
Once again, Franklin Hospice has seen a significant Events and Volunteer Coordinator during the year and made possible with the support of a large number of due to the amount earned by the Limited Partnership
increase in both the number of patients referred one of Alison’s role is to improve how we recruit, train, suppliers and tradespeople. from the sale of the house at Paerata Rise and as
to us and the number of patients the team are communicate with and support our volunteers much Marketing has a two-fold focus: the Franklin Hospice Charitable Trust is an equal
supporting at any one time. better. shareholder in the Limited Partnership, our share of
1. R
aising awareness of what Franklin Hospice the amount raised ($106,022) had to be recorded as
234 new patients were referred to our service over During the year we were able to purchase a mobility can provide so those with a life limiting illness
the course of the year, a 50% increase over the vehicle. This adds an extra dimension to our vehicle fleet income earned during the year. This was not actually
(and their families) who might benefit from received by the Charitable Trust (in fact, the hospice
previous year. We supported 310 patients and their and allows us to be able transport those patients with the support we provide know we are here for
families (a 30% increase) – with up to 110 patients limited mobility. As our way of thanking the Franklin share will be paid to the Franklin Hospice Development
them. Just as important is providing information Trust later in 2020) so if this amount is taken out of
receiving Hospice services at any one time. The community which has been so supportive of Franklin to potential patients, families and allied health
number of current patients has been rising steadily Hospice in the past, we will be making this vehicle to any the income, the actual result is a small loss of $19,586.
professionals about hospice care so they can Given the impact of COVID-19 on our ability to generate
since the beginning of 2019. Our team made over Franklin residents who need the use of mobility for a make an informed decision about when and
1,660 patient visits (32 per week); more than 5,200 short period in return for a small donation. income from donations, grants and especially from our
if hospice support is something they should shop, where income was more than $33,000 less than
telephone calls (100 per week), provided advice Retail. Managed by Vicki and her team of volunteers, consider.
almost 2,000 times and received 441 after hours calls. budget, this is a very good result.
The Hospice Shop generates significant additional 2. R
aising awareness among the wider Franklin
The services we provide fall into five broad categories: revenue for the Hospice and without it, we would Pukekohe stores Farmers, Countdown and Pak’nSave
residents about why Franklin Hospice matters always support our annual Christmas Tree Appeal and a
Clinical Services; Patient & Family Support Services; not be able to provide many of the services we do. and how it is a vital component of a healthy
Retail; Fundraising & Marketing; and Support Services. In addition to providing much-needed revenue, the number of community groups provide invaluable help by
community. volunteering their time to collect on our behalf.
Clinical Services. Our team of six palliative care shop’s location in the heart of Pukekohe means that
the shop staff are often the public face of Franklin Support Services. As the name suggests, Support I must also acknowledge the generosity of Lotteries,
nurses, two of whom are Clinical Nurse Specialists Services provides the largely behind-the-scenes
in palliative care, deliver Clinical Services at Franklin Hospice. They are indeed a valued and integral part of the Freemasons Foundation, Blue Sky and The
the Franklin Hospice team. support that enables our people to deliver. It includes Grassroots Trust, all of which made grants available
Hospice. We are a community hospice and while we ensuring the bills (and staff) are paid, the finances
have no In-Patient Unit, we have the use of palliative Fundraising & Marketing. Marketing and fundraising during the year.
are correct, travel is booked, the meetings are
care beds at both Pukekohe Hospital and Waiuku’s for Franklin Hospice is led by Malcolm. Fundraising recorded – and much more. Helen, our long-serving We are supported by a number of businesses and
Franklin Memorial Hospital. Our services are usually from various sources is vital to Franklin Hospice if we Administrator, handles Support Services. Helen’s organisations in the Franklin area and these are listed
delivered in patients’ homes (which include residential are to remain able to meet an increasing demand knowledge of Franklin Hospice and the Franklin at the end of this report. We gratefully acknowledge
care facilities). Led by Maria, the Clinical Services for our services. Like most hospices in New Zealand, community is invaluable and without the back-office their support and that of others whose name may not
team works closely with specialists, local GPs, District Franklin Hospice receives some government funding support, Franklin Hospice would be unable to function appear in this report.
Nurses, our two community hospitals, residential care and in our case, the Counties Manukau District properly. We thank all who have donated their time, money,
nurses, other hospices and allied health professionals Health Board (DHB) provides about half the funding goods or services to us, gave us a grant, or left us a gift
such as occupational therapists, a contracted massage we currently need to operate our services. The DHB Our hospice services remain free to all our patients
and families. This makes a huge difference to them in your will. We truly appreciate your support.
therapist, and grief, bereavement and spiritual is providing an incremental increase of this funding
counsellors. They also provide advice and training to over the next four years and this is appreciated. knowing that whatever other concerns they may have,
paying for hospice support is not one of them.
medical students and other health professionals in However, given the projected increase in demand for Ric Odom
Franklin on a range of palliative care related matters. our services – and our determination to provide even The COVID-19 pandemic had a significant impact on Chief Executive Officer
A palliative care nurse is also available personally or more much-needed support – the DHB increased Franklin Hospice, as it did for everyone. Fortunately,
by phone 24 hours every day to patients, families and funding cannot keep pace with that increased we had already moved all our key databases and
health professionals. Our nurses, Maria, Lynne, Jude, demand. Thus, the Fundraising effort takes on greater phones to cloud-based systems so all the team were
Jackie, Roxy and Helen are highly appreciated and importance as it focuses on increasing our revenue able to handle the COVID-19 restrictions relatively
dedicated. from other sources such as individual donors, grants, seamlessly. Even during the Level 4 lockdown and
Patient & Family Support Services. Patient & Family local businesses and fund-raising events. Level 3 restrictions, all our staff were able to function
Support Services is led by our experienced hospice There were two major fundraising events during well while basing themselves at home. We continued
social worker, Beryl and includes counselling, patient the year. The first was the Garden Festival, held to receive patient referrals and to support our patients
transport, specialist equipment provision, support over one weekend at Winsford Gardens, Ramarama and families throughout. However, the restrictions
groups and carer respite. These are provided almost and the second was the construction and sale of a did have a significant impact on the shop income
exclusively by a team of highly dedicated volunteers, house at Paerata Rise. The latter was a joint venture as, like all retail outlets, our shop was not able to
many of whom have volunteered at Franklin Hospice between Counties Manukau Rugby Union and Franklin open during Levels 3 and 4. The accounts show that
for many years. Alison joined the team part-time as Hospice (who formed a Limited Partnership) and Franklin Hospice had a surplus of $86,436 for the
year. However, the surplus in the accounts was mainly
Clinical Services Patient & Family Support
Our team of specialist palliative care nurses continue result in large increase of people requiring Hospice The past year has presented many challenges for and Family Support Service. Whilst we continually
to provide palliative care for those in the Franklin support. To help ensure everybody has access to pal- people both personally and professionally. It has strive to enhance our services, our goal is to provide
region. Though we are a small team of six working liative support, our team are working more with GP’s, been a year where the staff at Franklin Hospice have the best possible care for our patients and their family
with limited resources, the nurses are dedicated to rest home staff and practice nurses to support them been required to adapt and reimagine the way we in the Franklin region. Outstanding care is what we are
meeting the needs of patients and families, helping in providing general palliative care. With all patients, deliver our services. passionate about and we as hospice staff are constantly
them to navigate this often difficult time. when their needs are complex and require specialist Firstly, I want to acknowledge the unprecedented looking at what we can do to improve and extend the
Unprecedented Time. This past year has come with palliative care input, we are there for them. times that we have been in due to COVID-19 services we offer. This is central to our vision.
unique challenges. Like everyone else across Aotea- Annual Memorial Service. Last year we hosted a me- It has been - and continues to be - the most difficult As we move forward into times where our Franklin
roa New Zealand, Franklin Hospice had to adapt our morial service open to all whanau and carers of those and trying time globally. This time last year it was population is growing considerably, Franklin Hospice
services to comply with the COVID-19 alert levels. This who have passed away. For some this can be cathartic, inconceivable that within a few months our country receives new referrals daily. We have an exemplary
was to ensure the health, wellbeing and safety of our offering a chance to remember their loved one in the would be shut down indefinitely, our borders closed, nursing service who provide nursing and emotional
patients, their families/whanau, and our workforce, company of others with similar experiences. Many and the community reduced to live and work in support to our patients at home. I believe, as we move
and ultimately avoid further harm to our communi- expressed appreciation for being able to reconnect bubbles. We have had to observe strict handwashing into the future, we need to offer an opportunity to
ty. During this time, patient care in the community with the hospice team that supported them during regimes, contact tracing all our movements, queuing extend our services to provide additional support that
continued, but it was done differently. As much as that time. We are planning to host our next memorial for all our daily requirements, not being able to visit enhances quality of life not only through pain and
possible patient assessments were provided over service on 21st November, 2020. friends and family outside our bubble and the wearing symptom control but also by addressing social,
the phone or by video calling. Home visits continued Team Effort. Finally, I would like to thank the CEO Ric of face masks became the norm in some public and emotional, cultural and spiritual needs.
but only if deemed essential, this was to reduce the Odom, our administration manager Helen Morrison, work places. For a long time now, we have been needing additional
number of face-to-face contacts. Other challenges our Volunteer coordinator Alison Daldy, and the support services to offer patients, their caregivers and
we faced during this time included the availability of But here we are, living in the midst of a global pandemic
members of the board for all their support and the and life as we know it will never be the same again. those who have been bereaved. This is in keeping with
PPE and working from home without the support of background work they do that allows our clinical and the requirements of Hospice New Zealand Standards.
colleagues at hand. However, the real difficulty we psychosocial team to focus on the needs of patients The Patient and Family Support Service was not able My research involved looking at what other hospices
observed came from the patients and family/whanau and their whanau. Many thanks to the community of to operate in its normal manner throughout this time throughout New Zealand provide and designing pro-
unable to be with each other during times of need or Franklin for your ongoing support. which is visiting patients face to face. The ‘work from grams appropriate to our organisation.
end of life. This was immensely challenging for those home’ model presented the challenge of how to con-
involved, with their struggles felt by our clinical team tinue to provide psychosocial support to our patients To assist us with these programs we have recruited a
few volunteers who are interested in working with
and the sacrifices these patients and families made Maria Iacoppi and families indirectly who are not only dealing with
to protect our community recognised and greatly the day to day impact of their illness but many being patients. The groups include a Patient Day Pro-
Clinical Services Manager
appreciated. isolated from their families and loved ones. Some of gramme, a caregiver’s coffee group and bereavement
our patients had been unwell for a long time so they support for family members.
COVID-19 learnings. After the lockdown we were able
to review the advantages and disadvantages of work- said isolation was not a lot different for them, however, These are to commence at staggered stages with the
ing remotely. The nurses were very keen to get back to were very thankful for the phone support. bereavement support group starting in October, the
visiting patients and found some barriers to providing My contact with patients was mainly through phone others in the New Year 2021.
patient care over the phone, particularly in regards to contact and extending support to those who are main- We look forward to seeing how these services evolve.
providing education, psychological support and phys- ly elderly and home alone. Perhaps one of the most
ical assessments. However, some aspects proved to distressing factors in all of this has been hearing about
be more efficient, saving time and hassle for patients the inability for families to spend time with their loved Beryl McElroy
and ourselves. We continue to provide over the phone one who is dying and the visitor restrictions around Patient & Family Support Team Leader
support, video calls and host zoom meetings. We tran- this. Hearing words such as ‘frustrating’ ‘feeling
sitioned to working more online, providing the ability helpless’ and having to ‘wear the grief you hear’ from
for staff to work anywhere anytime. work colleagues was a common reaction.
Future Planning. As the Franklin community grows, These were times requiring courage, resourcefulness
so must our service. In the last year, we have set up and patience.
a clinic room at our office base, allowing us to meet Throughout lockdown and working from home, it
with patients and whanau onsite. The growing com- gave me the opportunity to also undertake a research
munity in Franklin combined with a rapid increase project to identify additional programmes Franklin
in the size of the 65 years and older population will Hospice could develop and run as part of its Patient
Fundraising and Marketing
From a fundraising and marketing point of view, contributor to our team of two. It has been Alison Another major fundraising event this year was a joint
not all aspects of the impact of COVID-19 have been who has managed the online channels (social media) venture with Counties Manukau Rugby in which we
negative for Franklin Hospice. associated with the Garden Ramble. Her aid has been built a house in the new Paerata Rise development.
The pandemic forced a rapid increase in the rate of invaluable. This four-bedroom home was sold in November 2019
people adopting skills and tools online in order for Compared to many, in a COVID dominated world, and raised more than $100,000 for both Franklin
them to stay in touch with one another. Most of that we have fared well from a fundraising and marketing Hospice and Counties Manukau Rugby. It was only
increase came from people over 50 years old and point of view. In the mix has been significant being made possible with the support of local
people of that age group tend to make up the majority fundraising contributions being made by public driven businesses, tradespeople and suppliers who provided
of financial supporters of hospices. And that may have events such as undertaken by the Papakura Business their support free or at a heavily reduced cost. The
served us well as digital and online communications Network International chapter who raised $10,000 supporters are too numerous to mention here but we
and marketing becomes the norm for our fundraising for us running a quiz evening just before the second will be recognising them separately.
efforts this year and in the future. Nowhere has this lockdown. The owners of RiverHaven Artland whose
been more noticeable than when driving ticket sales event in January this year raised $11,000 for Franklin
Malcolm Sproull
for this year’s Garden Ramble fundraiser. At this Hospice, are planning their next such event in the New
Fundraising and Marketing Manager
writing, 80% of all ticket sales are occurring as a result Year where they hope to double that amount raised.
of our messaging going out to the public via social Certainly, this year has presented considerable
media. challenges only able to be addressed by putting in long
As it has turned out we are also fortunate that the hours of hard work. However, the rewards over shadow
Garden Ramble was scheduled for November this the negatives and we look forward to continued positive
year when we find ourselves at COVID Level 1. Many fundraising success in the New Year.
non-profits, including many other hospices, have seen As I mentioned earlier, when it comes to fundraising,
a year of cancellations of their planned fundraising the Barfoot & Thompson Franklin Hospice Garden
events that has translated into hundreds of thousands Ramble held every two years has been – and will
of dollars of lost revenue for them. likely remain – our major fundraising event. The 2020
However, all are now reporting significant increases Garden Ramble was, for a while, in doubt given the
of income appearing through online channels by way uncertainty around COVID-19 restrictions. However,
of donations in response to appeals. This points to the planning team, taking over from the original two
our need to keep focused on strengthening our own volunteer organisers, have been working hard to
online income channels as we have been developing make this event as successful as the 2018 Garden
in the last three years. Ramble. We are very grateful to the dedicated team
What was somewhat surprising to me this year was of planning volunteers – Diane, and Jane and ably
the degree of support given to the Garden Ramble led by Sharon. They have put in countless hours
by local businesses. I had thought that they may have (with more to come). The Fundraising & Marketing
been struggling financially due to COVID resulting team – myself and Alison and including a dedicated
in us having to lower our expectations of the level band of volunteers – have been and will continue to
of sponsorship for this event from them this year. assist in making this event a success. This year, we
However, I am delighted to report that I was wrong. also introduced a new (smaller) garden-based event,
Local businesses have contributed their sponsorship the Franklin Hospice Garden Festival, which will be
to the Garden Ramble at a level 30% higher than I had held on alternate years to the Garden Ramble. The
expected. Of course, this also speaks once again to the first Festival occurred in November 2019 at Winsford
wonderful foundations for the Garden Ramble that Gardens in Ramarama. This venue proved perfect
were laid amongst the business community by the for the event and the Winsford Garden owners were
events creators, Steph and Kay. generous hosts who could not do enough for us. We
are very grateful to them and to the large number of
Not least in the good news for this year has been stallholders, volunteers and visitors who made this a
the arrival of Alison Daldy joining us as Events very successful event.
and Volunteer Coordinator. Alison has already
shown herself to be a talented and very capable
The Franklin Hospice Shop Poi
Poi is a Hospices of Auckland (Harbour Hospice, Mercy just hospice. We placed one of our local doctors in
I would like to thank our wonderful Retail Team of One highlight of the year was in October we partic-
Hospice, Hospice West Auckland, Totara Hospice training to become a GP with a Special Interest in
Volunteers. They take so much pride in our Shop, ipated for the first time in the Positive Aging Expo
South Auckland and Franklin Hospice) joint initiative Palliative Care. That doctor began training at Totara
that it is apparent every time you walk in. Fashion Parade. The Volunteers enjoyed themselves
now into its third year. While Poi does not work Hospice late in 2018 and completed the training at
I would also like to thank everyone who generously immensely and I feel we made a great impression directly with patients or families, our small part-time the end of 2019. This year, the Hospices of Auckland
make donations and also thanks to our customers with representing Op Shopping. Poi team works closely with others in the primary care trained 4 GPs with a Special Interest in Palliative Care,
whom both of these make our Shop what it is today. I would also like to take this opportunity to thank sector and aims to: trained 75 Registered Nurses to be Link Nurses and
We have had to overcome a few challenges with the Shirley & Gael for their extra effort that they put into • Identify those in Auckland who may benefit from trained 4 Psychosocial interns. A key outcome of Poi
running of the Shop due to Covid-19, but generally are the running of the Shop – they are truly valued hospice palliative care and support; is to encourage other health professionals (especially
coping with it very well. Volunteers. GPS and Residential Care facilities) to identify those
• Provide improved advice and training especially patients who have a life-limiting illness and work with
Due to Covid-19 we have missed out on having our to General Practices and Residential Care them (with hospice help) to develop a plan which
usual Mothers & Father’s Day ‘Bake Sales’ but we did Vicki Burton facilities; and takes the patient’s wishes into account. This plan is a
manage to have three Raffles during the year all of Shop Manager • Train more GPs and psychosocial practitioners Palliative Pathway Activation (PPA), a copy of which is
these being a great success. in palliative care. provided to the local hospice. A PPA triggers a follow
Our Franklin team continues to be active in reaching discussion between hospice palliative care specialists
out and providing advice to General Practices and (doctors and nurses) and the patient’s lead clinician
Residential Care facilities and has provided training on the best way to treat the patient. This year, 664
for Link Nurses. Link Nurses are registered nurses PPAs were completed across the Auckland region for
working in a general practice or a residential care palliative patients not currently receiving hospice
facility who receive additional training in palliative support. 61% of the patients were female and 39%
care and who are expected to work closely with were male. 87% of these were aged over 65 and 8%
our palliative care nurses. This recognises that the were aged between 35 and 55 years. The four most
provision of palliative care in the community is the common conditions recorded were (in order): cancer,
responsibility of all primary care practitioners, not dementia, frailty and heart disease.
Hospice Volunteers
We remain grateful to our volunteers who often work of hours); handy men and women (for minor repairs
tirelessly in supporting a wide range of hospice activities. and maintenance tasks). In the coming year – and with
Without them, we simply could not provide the service the creation of the Event and Volunteer Coordinator
we do. Our shop volunteers are the ones who most come position, we are looking at recruiting even more
into contact with the public but there are many others volunteers and providing them with a much better level
who work behind the scenes to provide governance, of induction, training and support. For example, in the
deliver patients to medical appointments, provide carers coming year, we will be starting to deliver Bereavement
with a short break, keep the shop stocked, deliver, install Support and Carer Support programmes and we will
and collect equipment, service our vehicles – in fact they need a number of volunteers to help us with these.
do a huge range of things. Our volunteers gifted more than 7,300 hours of their
We are actively looking for more people who can time during the year. That’s equivalent to 183 weeks
volunteer their time and skills to help us help or three and a half years of full-time work! If we had
others. There are a wide variety of opportunities to pay even the minimum wage of $17.70 per hour,
for volunteers at Franklin Hospice including shop it would add an additional $130,000 to our annual
assistants; drivers; gardeners; fundraisers; relief carers operating costs.
(to give patient’s family members a break for a couple Our sincere thanks go to each and every one.
“Volunteers are not paid - not because they are worthless, but because they are priceless.”
What Our Patients and Family Our Area
Members Say Franklin Hospice covers a large area
“
incorporating southern Auckland and
northern Waikato. Ours is by far the largest
My husband died of cancer. The care he received locality by area within the CMDHB area.
Franklin
Hospice Area
from the (Franklin Hospice) nurse was excellent.
“
She managed his symptoms, liaised with doctors,
pharmacy and lab tests. So kind and caring to my
husband, calming and supportive to the family.
Really grateful. What We Do
Family member
“
“
Franklin Hospice provides support, advice and assistance to patients in our
area as is shown in Figures 1 to 8. In addition to specialist medical support from
I could not have managed (my wife) at home our Clinical Services Team, we also provide counselling, therapeutic massage,
without hospice. transport to medical appointments and a range of medical equipment to make
life a little bit easier.
Family member
“ We also support family members who of course are also undertaking the
“
to palliative care. Other health professionals dealing with patients with a life-limiting illness can and
palliative care journey albeit a different one to the patient. Having ado loved
access our one
Clinical Services Team for support and specialist advice.
with a life-limiting condition is often hard on family members and just having
Just to say thank you so much to all your kind Snapshots
someone knowledgeable to talk things through and provide honest and complete
information delivered with professionalism and compassion can often help a lot.
staff from the outset of my care. NUMBER OF PATIENT REFERRALS
As part of our commitment to improving palliative care services across the
Patient Franklin area, we work with other health professions and organisations 250 too.
“
Franklin Hospice conducts regular training seminars for health professionals
My wellbeing has been done with care and
respect. They help me to put things
“ can and do access our Clinical Services Team for support and specialist
200
(GPs, nurses, and others) on topics that are of particular relevance to palliative
care. Other health professionals dealing with patients with a life-limiting
150
illness
100 advice.
50
(emotions, pain, sickness) in perspective. 0
Patient
“ to palliative care. Other health professionals dealing with patients with a life-limiting illness can and
Snapshots
do access our Clinical Services Team for support and specialist advice.
2019 2020
“
Snapshots Figure 1
Very kind, caring staff. NUMBER OF PATIENT
NUMBER OF REFERRALS
PATIENT REFERRALS NUMBERNUMBER
OF VISITS
OF VISITS
Thank you for your support. 250
1800
1600
Family Member 1400
200
1200
150 1000
800
100
600
400
50
200
0
0
2019 2020 2019 2020
Figure 1 Figure 2
Figure 1
NUMBER OF VISITS
3000
2000
1000
0
2019 2020
Snapshots
Figure 2
Figure 3 Finances Governance
Alistaire Hall, Chair until November 2019
Angela Huxford,
The result for the year ending 30th June 2020 was a surplus of $86,509 – though Vice Chair until November 2019 then Chair
NUMBERNUMBER
OF PHONE
OFCALLS
PHONE CALLS ETHNICITY as outlined earlier in this report, $106,022 was the hospice’s share of income Jonathon Davies
ETHNICITY
AGES earned during the year by the Franklin Hospice & Counties Manukau Limited Sharon Graham
Other Pacific Asian Other Partnership of which the Franklin Hospice Charitable Trust is a joint owner.
European
80-89
2% 3% 1% Maori Glenn Jackson
13%
24%
13%
90+
Franklin Hospice Charitable Trust
29 Hall Street, Pukekohe 2120
PO Box 118, Pukekohe 2340
contact@franklinhospice.org.nz
Office: 09-238 9376
Fax: 09-238 9323
Franklin Hospice is a Registered Charity
CC 22373
Follow us on Facebook https://www.facebook.com/franklinhospice/
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