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FOR TOURIST GUIDES 2019
Introduction
Welcome to the Professional Development Course (PDC) Prospectus!
Specially designed and customised for Tourist Guides, this Prospectus is a one-stop resource
to help Tourist Guides on their professional development journey. It provides descriptions of
courses, the training providers and the learning outcomes of each PDC.
In this Prospectus, you will find 75 courses with 11 PDC Training Providers and these professional
training options will continue to grow. As there are many choices and providers, the Prospectus
serves to help you compare courses and discover new ones. With this, we hope to make your
professional development search a much more enjoyable one.
Content
Introduction 1
A Guide to Funding for PDCs 2 Richer range and depth of PDCs
PDCs are now of a wider variety to cater to different needs and levels of
Listing of All Courses 4 expertise. You will find more skills-based courses, such as situational skills, and
more interesting topics among the knowledge courses. Among the training
Summary of Training Providers 6 providers are also content experts which will provide specially customised
content for Tourist Guides at greater depth.
Professional Development Courses for 2019
Subsidies to defray training cost
To make PDCs more accessible for you, SkillsConnect funding has been secured
• Arts, Culture and Heritage 12
for most of the courses you find here. This means that most PDCs are now
• Singapore Policies and Institutions 46 subsidised at 80% to 95% of the original course fees. Tourist Guides can then
also tap on SkillsFuture Credit or Union Training Assistance Programme (UTAP)
• Guiding Skills 51 to offset the cost of the final fee payable.
• Places and Spaces 65 With PDCs now more affordable, Tourist Guides can take as many courses as
you wish and have a fuller professional development journey.
• Marketing and Business Savviness 80
• Situational Skills 82
How do I get a copy of the How do
Prospectus? PDCs help you?
All Tourist Guides will receive the digital 1. Deepen your guiding
copy via email. The Prospectus are knowledge and enhance
updated twice yearly. Information on new your ability to create better
courses added in-between will be shared visitor experience
via Guides Online or TG Circular. Do check
your email and Guides Online for the latest 2. Enhance employability
PDC information. through improving skills
in guiding, marketing and
business awareness
D 1A Guide to Funding for PDCs Step 1
For course subsidies, provide your particulars to training providers
Getting funding for your PDC journey is as easy as 1-2-3. Read this guide for an
overview of what is applicable to you. Training providers will be the ones to apply for the above subsidies for you. You will
only need to pay the net course fee to training providers. For example, if you are in
Group A, and the course fee is $100, the training provider will charge you only $20
which is 20% of the course fee and seek reimbursement of 80% from SkillsFuture
What types of course fee subsidies, training allowances and
Singapore.
assistance schemes are available?
You simply have to provide your particulars, comprising full name, NRIC, date of
Course subsidies and training allowances are applicable to three groups of individuals birth, nationality, gender, race and highest attained education qualification to the
at different rates: training providers. If you think you qualify for WTS, you should also submit to the
training providers your income tax returns for the last year or pay slips for the recent
Group A Group B Workfare Training 3 months. Training providers will then enter your particulars into the SkillsConnect
Support (WTS) portal to determine the subsidies you qualify for.
Singapore Citizens and SkillsFuture Mid-
Permanent Residents Career Enhanced i. Singapore Citizens
aged 21 and above Subsidy for Singapore aged 35 and Step 2
Citizens aged 40 and above;
above and For training allowance under WTS, claim at any WSG Career Centre
ii. Monthly income or e2i Career Services Centre
of not more than
$2000 If you qualify for subsidies under WTS, you may be eligible for training allowance at
$4.50 per hour on top of course subsidies.
Course Subsidies 1 80% of course fee, capped 90% of course fee, capped 95% of course fee
(see Step 1) at $17 per hour at $25 per hour To claim for training allowance, please visit any WSG Career Centre or e2i Career
Services Centre within 120 days after the last day of your course, with original
documents to prove course completion, such as certification of attendance.
Training Allowance 2 Not applicable Not applicable $4.50 per hour
(see Step 2)
Additional For i. NTUC Union member; AND
Step 3
Assistance ii. Course eligible for UTAP funding For additional assistance funds, utilise UTAP or your SkillsFuture Credit
Funds On top of the course subsidies, you may utilise your UTAP or SkillsFuture Credit to
(see Step 3) Union Training Assistance Programme (UTAP) - Offset up to 50% of net course fee
offset the net course fee.
capped at $250 every year
For i. Singaporeans aged 25 and above; AND To submit a claim for your net course fee:
ii. Course with funding approved by SkillsFuture Singapore
Union Training Assistance SkillsFuture Credit
SkillsFuture Credit - Offset the net course fee using $500 SkillsFuture Credit Programme (UTAP)
How to claim? • Login to U Portal account • Login to SkillsFuture Credit
Note: ‘Net course fee’ refers to the course fee payable after the deduction of course subsidies. (https://www.ntuc.org.sg) Portal
Select E-SERVICES to submit (http://www.skillsfuture.sg/
your UTAP application and credit) using SingPass within
claim within 6 months after 30 days before or within 3
course ends. months after course start date.
1
PDCs are subsidised at the same rate as non-PMET Certifiable Courses for self-sponsored individuals (must be ≥ 21 years old). For • Please retain course fee receipt • Please retain course fee receipt
more information on the types of funding available for self-sponsored individuals, please visit: http://www.ssg-wsg.gov.sg as proof of payment for your as proof of payment for your
claim. claim.
2
For full information on WTS scheme for individuals, please visit: http://www.wsg.gov.sg/programmes-and-initiatives/workfare-
training-support-individuals.html
2 Back to Content Back to Content 3Listing of All Courses Guiding Skills
Buildings Tell Stories in Singapore........................................................................................................51
Arts, Culture and Heritage Guiding Skills in Art Gallery and Museum (Mandarin).......................................................................52
How To Guide Effectively – Peranakan Museum.................................................................................53
Art in Public Places..................................................................................................................................12 Intercultural Training and Cultural Awareness for Guides (Asian Perspective)................................54
City Gem (Mandarin)..............................................................................................................................13 Intercultural Training and Cultural Awareness for Guides (Western Perspective)...........................55
Conducting Battlefield Tours – Northwestern and Southern route..................................................14 International Sports Events Tourism.....................................................................................................56
Culture and Architecture of Chinese Temples in Singapore (Mandarin)...........................................15 Passion Made Possible Storytelling.......................................................................................................57
Effective Guiding in Little India.............................................................................................................16 Quality Visitor Experience Through Immersive Technologies............................................................58
Effective Guiding in Singapore River Walk..........................................................................................17
NEW Singapore Story and City Planning (Korean).......................................................................................59
Exploring Peranakan Culture (Mandarin)............................................................................................18 Specialised Guiding Services for International Exhibitions.................................................................60
Fascinating Tea Culture in Singapore (English & Mandarin)..............................................................19 Storytelling Skills (Mandarin).................................................................................................................61
From Shophouse to Skyscrapers – Architecture Old and New...........................................................20 NEW Telling the Story of What Goes Into Designing of Singapore............................................................62
Hand-made Specialities: Artisan Food and Beverages........................................................................21 The Guiding Storyteller or the Storytelling Guide?.............................................................................63
NEW Hawker Culture Passion Made Possible – Telling the Hawker Stories...............................................22 Western Restaurant Services and Dining Etiquette for Guides (English & Mandarin).....................64
NEW Heritage of Balestier...............................................................................................................................23
Hidden Heritage of Orchard..................................................................................................................24 Places and Spaces
Incense, Lights and Sounds of Bangles – Hindu Indian Customs, Traditions and Festivals..............25
Made in the Lion City - Bespoke Products and Special Souvenirs......................................................26 Beneath the Golden Veil – The Building History Tours of National Gallery Singapore
Markets, Shops and Restaurants – The Food We Love, The Food We Eat!.......................................27 (English & Mandarin)..............................................................................................................................65
Night Life and Bar Hopping Tours in Singapore (English & Mandarin).............................................28 Build, Manage and Preserve – Whampoa Community and Balestier Identity Node (Mandarin).... 66
Provide Guide in Celebrity Restaurants................................................................................................29 Changi Airport - What Makes Changi Airport Great!.........................................................................67
Singapore Fine Dining Scene.................................................................................................................30 Colonial Buildings with a Modern Twist – the Old Buildings Around the Padang..........................68
Spotlight on Minority Communities: Christians in Singapore............................................................31 Emerald At Northeast of Singapore – Punggol (Mandarin)...............................................................69
Spotlight on Minority Communities: Jews and Sikhs in Singapore...................................................32 Explore the Plants Within the Flower Dome and Cloud Forest (Mandarin).....................................70
Spotlight on Minority Communities: Muslims in Singapore...............................................................33 From Lifeline to Lifestyle – the Singapore River Through the Years.................................................71
Natural Ecosystems within the Sungei Buloh Wetland Reserve (Mandarin).....................................72
Sri Vijaya and Majapahit – Kingdoms and Sultanates in the Malay Archipelago............................34
Provide Guide in Eco-Tourism and Nature Tourism.............................................................................73
Telling the Jurong Story to Visitors (English & Mandarin)..................................................................35
Singapore Botanic Gardens: Social & Cultural Landscape..................................................................74
NEW Telling The Story of The Hainanese(Chinese) in Singapore................................................................36
The Geomancy Elements Hidden in Singapore Skyscrapers (Mandarin)...........................................37 NEW Telling the Serangoon Road Story to Visitors (Mandarin)..................................................................75
The Healing Garden @ SBG....................................................................................................................76
The Singapore Orchid Story - Of Gardeners, Researchers and the National Flower........................38
The Hidden Face of Tiong Bahru...........................................................................................................77
Traditional Chinese Medical Shops in Chinatown (English & Mandarin)..........................................39
Walking Down the Memory Lane – The Uniquely Charming Tiong Bahru (Mandarin)..................78
Traditional Herbs and Tonics in Chinatown (English & Mandarin)....................................................40
Where Wonders Bloom – Gardens by the Bay.....................................................................................79
Under the Dragon’s Roof – Chinese Temples and Deities...................................................................41
Understanding Singapore’s Cuisine and Their Ingredients.................................................................42
Walk through the Gopuram: Hindu Indian Temples and Rituals.......................................................43 Marketing and Business Savviness
We love Kopi! (English & Mandarin)....................................................................................................44 Facebook and Twitter – More Than Just Social Media – Your Tool to Promote Your Services........80
With Pomp and Pride: Chinese Customs, Traditions and Festivals.....................................................45 NEW Social Media Marketing..........................................................................................................................81
Singapore Policies and Institutions Situational Skills
Development of Housing in Singapore (Mandarin)............................................................................46 4 P’s - the Making of a Popular Tourist Guide (Mandarin).................................................................82
NEW From Kampung To Vibrant New Towns – The Transformation Of Public Housing In Singapore....47 Being Prepared in the Face of Terrorism (English & Mandarin).........................................................83
Knowing Our ABC Water Features and NEWater Story (English & Mandarin)................................48 CPR&AED + Basic First Aid (English & Mandarin..................................................................................84
Law and Order – The Judiciary System & Border Security of Singapore (English & Mandarin)…..49 Grooming for Success: Poise, Posture and Communication Skills (English & Mandarin).................85
Port of Singapore (English & Mandarin)..............................................................................................50 The Difficult Customers EXPLAINED!....................................................................................................86
4 Back to Content Back to Content 5Summary of Training Providers Profile Arise Services Pte Ltd
Arise Services Pte Ltd is a company that has been established for 10 years 45 Jalan Pemimpin #09-00,
and specialises in training and development, along with consultancy and Foo Wah Industrial Building,
A+B Tourism Training Hub Pte Ltd advisory services. Singapore 577197
Established in 2009 as A+B Tourism Training Hub, our company has evolved 6001 Beach Road, #18-04,
Golden Mile Tower, Arise Services has been awarded with the BizSAFE Level 3 Certificate Tel: 6255 5373
from the training arm of A+B Edu Tours and Travel Pte Ltd to A+B Tourism
Singapore 199589 and has been accredited by the National Resuscitation Council as a Basic Ms Hozariah
Training Hub Pte Ltd – an independent training provider for the Tour and
Cardiac Life Support Training Centre. Ms Winnie Tse
Travel Sector of the Tourism Framework. Tel: 6339 2114 / 9628 4261 hozariah@arise.com.sg
Ms Annika Lau winnie@arise.com.sg
A+B Tourism Training Hub Pte Ltd has close working relationships with admin@arise.com.sg
annika@abtraininghub.com /
many stakeholders in the industry e.g. National Heritage Board of Singapore, admin@abtraininghub.com
Singapore Environment Institute, National Environment Agency, Ministry of www.arise.com.sg
Culture, Community and Youth and Singapore Tourism Board. www.abtraininghub.com COURSE PAGE NO
1 CPR&AED + Basic First Aid (English & Mandarin)........................................................................................... 84
A+B Tourism Training Hub Pte Ltd is a founding member of SAPTCO
Singapore – Strategic Association of Professional Training-Consulting
Organisations Singapore (www.saptco.org). Our facilitators and courseware At-Sunrice GlobalChef Academy
developers are certified under the national competency framework such as
Advanced Certificate in Training and Assessment (ACTA) and Diploma in At-Sunrice GlobalChef Academy is an EduTrust certified institution that 28 Tai Seng Street, Level 5,
Adult and Continuing Education (DACE) which are recognised by SkillsFuture cultivates global chefs and F&B professionals in an environment of culinary Singapore 534106
Singapore (SSG). authenticity. The academy imparts skills and knowledge in East and West, Old Tel: 9479 3047
World and New World cuisines, herbs and spices, innovation and technology. Mr Alan Tan
COURSES PAGE NO alan_tan@at-sunrice.edu.sg
Since 2007, At-Sunrice has been recognised by the SkillsFuture Singapore
1 Art in Public Places........................................................................................................................................... 12
(SSG) as a CET institute for culinary and F&B Management. It also has www.at-sunrice.com
2 From Shophouse to Skyscrapers – Architecture Old and New......................................................................... 20
degree articulations with renowned universities across the globe like
3 Hand-made Specialities: Artisan Food and Beverages..................................................................................... 21 Johnson and Wales University (USA), University of West London (UK) and
4 Incense, Lights and Sounds of Bangles – Hindu Indian Customs, Traditions and Festivals.............................. 25 Technological and Higher Education Institute of Hong Kong.
5 Made in the Lion City - Bespoke Products and Special Souvenirs................................................................... 26
6 Markets, Shops and Restaurants – The Food We Love, The Food We Eat!....................................................... 27 COURSE PAGE NO
7 Spotlight on Minority Communities: Christians in Singapore.......................................................................... 31 1 Singapore Fine Dining Scene............................................................................................................................ 30
8 Spotlight on Minority Communities: Jews and Sikhs in Singapore.................................................................. 32
9 Spotlight on Minority Communities: Muslims in Singapore............................................................................ 33
10 Sri Vijaya and Majapahit – Kingdoms and Sultanates in the Malay Archipelago............................................ 34
11 The Singapore Orchid Story - Of Gardeners, Researchers and the National Flower........................................ 38
Good Afternoon! Pte Ltd
12 Under the Dragon’s Roof – Chinese Temples and Deities................................................................................ 41 Good Afternoon! Pte Ltd is a training provider for tourist guides. We provide 1 Coleman Street, #10-05
13 Walk through the Gopuram: Hindu Indian Temples and Rituals...................................................................... 43 more hands-on learning experiences as well as site visits to achieve better The Adelphi,
14 With Pomp and Pride: Chinese Customs, Traditions and Festivals................................................................... 45 participant engagement so that participants can apply what they learnt Singapore 179803
15 Passion Made Possible Storytelling.................................................................................................................. 57 in class to their work. Some of our PDCs offered include Changi Airport, Tel: 8505 0876
16 The Guiding Storyteller or the Storytelling Guide?.......................................................................................... 63 Urban Planning, Spices, Traditional Chinese Medical Shops in Chinatown Ms June Chua
17 Colonial Buildings with a Modern Twist – the Old Buildings Around the Padang .......................................... 68 and many more. trainer@goodafternoonpdc.com
18 From Lifeline to Lifestyle – the Singapore River Through the Years................................................................. 71
19 The Healing Garden @ SBG............................................................................................................................. 76 Passionate, dedicated with a commitment to delivering real benefits for
20 Where Wonders Bloom – Gardens by the Bay................................................................................................. 79 skills enhancement, Good Afternoon! Pte Ltd provides organisations and
individuals with a complete and comprehensive suite of training offerings.
21 Facebook and Twitter – More Than Just Social Media – Your Tool to Promote Your Services......................... 80
22 4 P’s - the Making of a Popular Tourist Guide (Mandarin)............................................................................... 82 COURSES PAGE NO
23 The Difficult Customers EXPLAINED!............................................................................................................... 86
1 Culture and Architecture of Chinese Temples in Singapore (Mandarin).......................................................... 15
2 Traditional Chinese Medical Shops in Chinatown (English & Mandarin)........................................................ 39
3 Traditional Herbs and Tonics in Chinatown (English & Mandarin).................................................................. 40
Arts, Culture and Heritage Places and Spaces 4 Understanding Singapore’s Cuisine and Their Ingredients.............................................................................. 42
5 We love Kopi! (English & Mandarin)................................................................................................................ 44
Singapore Policies and Institutions Marketing and Business Savviness 6 Storytelling Skills (Mandarin)........................................................................................................................... 61
Guiding Skills Situational Skills 7 Changi Airport - What Makes Changi Airport Great!....................................................................................... 67
8 Grooming for Success: Poise, Posture and Communication Skills (English & Mandarin)................................ 85
6 Back to Listing of All Courses Back to Listing of All Courses 7Heritage Networks Republic Polytechnic
Heritage Networks was established in 2000 and has since specialised in P.O. Box 561, First established in 2002, Republic Polytechnic (RP) had an initial 9 Woodlands Avenue 9
organising heritage and cultural activities, courses for schools and junior Crawford Post Office, enrolment of just 800. Over the years, RP has grown from strength to Singapore 738964
colleges as well as Professional Development Courses for tourist guides. Singapore 911903 strength building it’s reputation as a tertiary institution of academic Tel: 6510 3000
excellence. Today, it is home to a lively community of about 14,000
Our objective is to help tourist guides to achieve their desired goals, Tel: 9103 6331 Mr Edmund Poh
students and more than 1,000 staff.
develop their capability to plan and organise specialised theme tours (10.00am - 7.30pm) Edmund_Poh@rp.edu.sg
through quality PDCs that are relevant to the changing needs of the Mr Yeong Hao Choong To support Singapore’s national effort to promote continuous, lifelong
tourism industry. yeonghc_heritage@yahoo.com.sg learning, RP’s Academy for Continuing Education (ACE) @ RP offers a wide
range of part-time programmes.
COURSES PAGE NO Republic Polytechnic is committed to nurturing innovation and
1 From Kampung To Vibrant New Towns – The Transformation Of Public Housing In Singapore NEW .............. 47 entrepreneurial learning in an environment that develops problem-solving
2 Build, Manage and Preserve – Whampoa Community and Balestier Identity Node (Mandarin).................... 66 skills and lifelong learning opportunities. Its holistic and broad-based
3 Emerald At Northeast of Singapore – Punggol (Mandarin)............................................................................. 69 curriculum prepares students for an active and meaningful role in society
4 Explore the Plants Within the Flower Dome and Cloud Forest (Mandarin)..................................................... 70 as problem solvers, respected professionals and passionate citizens.
5 Natural Ecosystems within the Sungei Buloh Wetland Reserve (Mandarin)................................................... 72
6 Walking Down the Memory Lane – The Uniquely Charming Tiong Bahru (Mandarin)................................... 78 Republic Polytechnic strives for excellence by achieving various
international and national accreditations, including ISO 9001, ISO 14001,
OHSAS 18001, ISO 22301, Singapore Quality Class, People Developer,
Innovation Class, and Service Class.
National Heritage Board
The first educational institution in Singapore to leverage the Problem-
The National Heritage Board (NHB) was formed on 1 August 1993. As the 61 Stamford Court, based Learning approach for all its diploma programmes, RP has seven
custodian of Singapore’s heritage, the NHB is responsible for telling the #03-08 Stamford Court, schools offering forty-two courses in Applied Science, Engineering,
Singapore story, sharing the Singaporean experience and imparting our Singapore 178892 Management and Communication, Hospitality, Infocomm, Sports, Health &
Singapore spirit. NHB’s mission is to preserve and celebrate the shared Tel: 6332 3591 Leisure, and Technology for the Arts.
heritage of our diverse communities, for the purpose of education, nation- Ms Wong Jiashi
building and cultural understanding. It manages the national museums and COURSES PAGE NO
heritage institutions, and sets policies relating to heritage sites, national www.nhb.gov.sg 1 Quality Visitor Experience Through Immersive Technologies........................................................................... 58
monuments and the national collection. Through the national collection,
NHB curates heritage programmes and presents exhibitions to connect the
past, present and future generations of Singaporeans. NHB is a statutory
board under the Ministry of Culture, Community and Youth.
COURSE PAGE NO
1 Effective Guiding in Little India........................................................................................................................ 16
2 Effective Guiding in Singapore River Walk....................................................................................................... 17
3 Heritage of Balestier NEW ................................................................................................................................ 23
4 Hidden Heritage of Orchard............................................................................................................................. 24
Ngee Ann Polytechnic
Ngee Ann Polytechnic is an institution of higher learning in Singapore. It 535 Clementi Road
offers 44 full-time diploma courses and three common entry programmes Singapore 599489
through nine academic schools and various part-time programmes for adult Tel : 64608185
learners through its CET Academy. They have a student population of more Ahsan Uddin
than 14,000. www.np.edu.sg
COURSE PAGE NO
1 Social Media Marketing NEW ........................................................................................................................... 81
8 Back to Listing of All Courses Back to Listing of All Courses 9Society of Tourist Guides (Singapore) Tourism Management Institute of Singapore (TMIS)
The Society of Tourist Guides (Singapore) or STGS was started by a 213 Jalan Besar, #02-01, Tourism Management Institute of Singapore (TMIS), a wholly owned 9 Ah Hood Road, #03-03,
group of experienced trainer guides in the year 2003 and has about Singapore 208897 subsidiary of National Association of Travel Agents Singapore (NATAS), Singapore 329975
500 members who are licensed tourist guides. STGS has been working Tel: 6338 8659 formerly known as the Centre for Tourism-Related Studies (CTRS) Tel: 6238 8688
closely with Singapore Tourism Board (STB), World Federation of Tourist was established in 1987 to upgrade the professionalism, service and
Administrative Officer info@tmis.edu.sg
Guide Associations (WFTGA) and other industry partners to promote the productivity of the travel and tourism industry.
adminsoctg@gmail.com
professionalism of tourist guides as tourism ambassadors of Singapore. www.tmis.edu.sg
Over the years, TMIS has evolved to become a notable training provider
Being in the profession, STGS better understands the training needs that provides industry related training and skills upgrading for those who
of tourist guides and develops training programmes that are tailored aspire to join the travel and tourism industry.
to guiding work. STGS has and will continue to deliver Professional
Development Courses in both English and Mandarin to help tourist guides
Courses:
refresh and update their product knowledge and guiding skills.
1 Provide Guide in Celebrity Restaurants............................................................................................................ 29
COURSES PAGE NO 2 Provide Guide in Eco-Tourism and Nature Tourism.......................................................................................... 73
1 City Gem (Mandarin)........................................................................................................................................ 13
2 Conducting Battlefield Tours – Northwestern and Southern route.................................................................. 14
3 Exploring Peranakan Culture (Mandarin)......................................................................................................... 18 Wine Resources Pte Ltd
4 Hawker Culture Passion Made Possible – Telling the Hawker Stories NEW .................................................... 22 Wine Resources Pte Ltd was established in 2002. Through collaborations 451 Upper East Coast Road,
5 Telling the Jurong Story to Visitors (English & Mandarin)................................................................................ 35 with Singapore Expo, MP international, Singapore Polytechnic, Singapore #01-04,
6 Telling the Story of The Hainanese(Chinese) in Singapore NEW ...................................................................... 36 Chinese Chamber of Commerce, Singapore Business Federation and ICUnet Singapore 466499
7 The Geomancy Elements Hidden in Singapore Skyscrapers (Mandarin)......................................................... 37 Europe, we have conducted skill training in the following areas:
8 Development of Housing in Singapore (Mandarin)......................................................................................... 46 Tel: 9138 2078
9 Knowing Our ABC Water Features and NEWater Story (English & Mandarin)................................................ 48 1. Wine and Spirits Mr Malcolm Tham Kong Kit
10 Law and Order – The Judiciary System & Border Security of Singapore (English & Mandarin)....................... 49 2. Restaurant Services and Dining Etiquette malcolmtham@singnet.com.sg
11 Port of Singapore (English & Mandarin).......................................................................................................... 50 3. Intercultural Training
12 Buildings Tell Stories in Singapore.................................................................................................................... 51 4. French and German Language Training
13 Guiding Skills in Art Gallery and Museum (Mandarin).................................................................................... 52 5. Exhibitor and Visitor Promotion in Exhibitions
14 How To Guide Effectively – Peranakan Museum............................................................................................. 53 6. Sales and Marketing (in relation to wine business)
15 International Sports Events Tourism................................................................................................................. 56
16 Singapore Story and City Planning(Korean) NEW ............................................................................................ 59 Since 2013, Wine Resources has been providing professional development
17 Telling the Story of What Goes Into Designing of Singapore NEW .................................................................. 62 training for tourist guides. We started with dining etiquette training and
18 Beneath the Golden Veil – The Building History Tours of National Gallery Singapore (English & Mandarin)...... 65 then expanded into training on intercultural competence, specialised
19 Singapore Botanic Gardens: Social & Cultural Landscape............................................................................... 74 guiding services and conduct of bar hopping tours. We have trained over
20 Telling the Serangoon Road Story to Visitors (Mandarin) NEW ....................................................................... 75 600 guides and many have signed up for more than 1 course with us. We
21 The Hidden Face of Tiong Bahru....................................................................................................................... 77 firmly believe in providing the right up-skill and life-skill trainings to tourist
22 Being Prepared in the Face of Terrorism (English & Mandarin)....................................................................... 83 guides to enhance their employability and at the same time complement
STB’s effort in promoting the tourism sector. Our courses are designed and
conducted with guides’ inputs and sharing to ensure the training content is
relevant to them.
Malcolm, its principal trainer, was recognised for his dedication and
effectiveness to adult training and was conferred the Excellence in Teaching
Award in 2013 by Singapore Polytechnic.
COURSES PAGE NO
1 Fascinating Tea Culture in Singapore (English & Mandarin)............................................................................ 19
2 Night Life and Bar Hopping Tours in Singapore (English & Mandarin)............................................................ 28
3 Intercultural Training and Cultural Awareness for Guides (Asian Perspective)................................................ 54
4 Intercultural Training and Cultural Awareness for Guides (Western Perspective)............................................ 55
5 Specialised Guiding Services for International Exhibitions.............................................................................. 60
6 Western Restaurant Services and Dining Etiquette for Guides (English & Mandarin).................................... 64
10 Back to Listing of All Courses Back to Listing of All Courses 11Art in Public Places City Gem (Mandarin)
SSG Course Code: CRS-N-0040341 SSG Course Code: CRS-N-0035307
Arts, Culture and Heritage
Arts, Culture and Heritage
COURSE OBJECTIVES COURSE OBJECTIVES
The course aims to provide an understanding of art in buildings and public Course participants will gain a better understanding of Singapore history
places and how to interpret them. Tourist guides will gain knowledge and skills through a guided walk in the Civic District of Singapore and visiting various
Training provider: that will help them to locate, identify and interpret art in the form of wall murals national monuments. Through this PDC, participants will learn the historical Training provider:
A+B Tourism Training and statues. They will uncover the hidden meanings and architectural elements events in Europe and Asia that are linked to events in Singapore. Society of Tourist Guides
Hub Pte Ltd of the art pieces and be able to establish relationship between the art and its (Singapore)
vicinity. Tourist guides will also get to create a new tour experience using public By the end of the course, the participants should have the basic knowledge
transport. to share with visitors the history of Singapore from a retrospective view. The
course also reinforces participants’ tour commentary through peer evaluation
COURSE OUTLINE and incorporating pertinent information shared during the course.
Classroom Lecture
1. Wall murals - understanding the motifs and stories of the MRT stations and COURSE OUTLINE
Course date: Course dates:
the vicinity Site Visit and Practical Session
19 Feb 2019 English:
2. Statues, painting, sculptures – artforms, materials, artists 1. Walking trail that will cover mainly the Armenian Church, Philatelic Dates TBC
3. Art along the Singapore River – sculptures and other art and how to Museum, Central Fire Station, Chinese Chamber of Commerce, Masonic
include these into a story line Club, National Archives, and the old Hill Street building Mandarin:
4. Events that include display of art in public places 2. Participants will each give a commentary at the site based on their 28 Mar 2019
5. Hands-on activities and storyline building knowledge 24 May 2019
No. of training hours: Site Visit Classroom Lecture
3.5 classroom hrs 1. Jalan Sultan – Girl on a Swing 1. Historic significance of sites identified from retrospective view
3.5 out-of-classroom hrs 2. Sultan Gate – coffeeshop of olden days 2. Architectural style of past buildings
3. Haji Lane – houses with colourful decorations 3. URA conservation plans
No. of PDC hours:
7 PDC hrs 4. Park View Square – statues in public view 4. How each site has been repurposed and rejuvenated without changing its
5. Bugis MRT Station – ride to Raffles Place MRT Station identity No. of training hours:
(murals in the stations) 5. Peer evaluation of commentary made during walking trail 4.5 classroom hrs
6. Singapore River 3 out-of-classroom hrs
(UOB Building, River Merchants, Spheres outside Asian Civilisation Museum) COURSE FEE No. of PDC hours:
Full fee without subsidies - $120 7 PDC hrs
To Sign Up
COURSE FEE Group A Group B WTS-approved
Contact No.: Full fee without subsidies - $100 S’pore Citizen/PR S’pore Citizen candidates
6339 2114 / 9628 4261
Group A Group B WTS-approved aged 21 and above aged 40 and above
Email: S’pore Citizen/PR S’pore Citizen candidates Net Course Fee $24 $12 $6
annika@abtraininghub.com aged 21 and above aged 40 and above To Sign Up
admin@abtraininghub.com Note: 1) An additional $10 Registration Fee applies.
Net Course Fee $20 $10 $5 Contact No.:
Website: (waived for STGS Member)
6338 8659
www.abtraininghub.com Note: 1) An additional $10 Registration Fee applies.
Email:
adminsoctg@gmail.com
12 Back to Listing of All Courses Back to Listing of All Courses 13Conducting Battlefield Tours – Culture and Architecture of Chinese
Northwestern and Southern route Temples in Singapore (Mandarin)
SSG Course Code: TBA SSG Course Code: CRS-N0043406
Arts, Culture and Heritage
Arts, Culture and Heritage
COURSE OBJECTIVES COURSE OBJECTIVES
At the end of the course, the tourist guide will be able to: The course aims to equip guides with the knowledge needed to effectively
• Identify key battlefield sites in Northern and southern fronts provide narration and share key information when introducing Chinese temples.
Training provider: • Use the information to build links with World War II experiences in Singapore At the end of the course, guides should have the basic knowledge and be able Training provider:
Society of Tourist Guides • Plan and conduct World War II tours to sites visited to explain the different building elements of Chinese temples, stories behind Good Afternoon! Pte Ltd
(Singapore) various icons and deities, and the significance of a vegetarian meal.
COURSE OUTLINE
Site Visit COURSE OUTLINE
1. Introduction to course objectives Classroom Lecture
2. Build-up of Japanese Defence and reasons for attack on Singapore 1. Comparative studies between the different architecture styles of Chinese
3. Lim Chu Kang – Japanese Landing site temples
Course date:
Course dates: 4. Jurong-Kranji defence line and the battle for Singapore 2. Explanation of the origins of different temples
16 Mar 2019
16 Apr 2019 5. Kranji War Memorial and identify locations of significant headstones and 3. Feng Shui influences on the architecture of the temple
12 Jun 2019 monuments
25 Jun 2019 6. Significance of Anzac Day and Remembrance Day Site Visit
7. Story of Adnan Saidi The course includes a site visit to two different Chinese temples for guides to
8. Reasons for Allied Forces Surrender on 15 Feb 1942 gain a hands-on understanding of the various activities conducted within a
9. Former Ford Factory: Life during the Japanese Occupation Chinese temple. This allows them to experience the topics covered in the course
10. Labrador Park – Defence and surviving gun emplacements first-hand. No. of training hours:
11. Allied Defence – south-west 5 classroom hrs
No. of training hours: 12. Reflections at Bukit Chandu – Battle of Pasir Panjang COURSE FEE 2.5 out-of-classroom
0.5 classroom hrs 13. Alexandra Hospital Massacre Full fee without subsidies - $135 hrs
6.5 out-of-classroom hrs 14. Fort Canning Battlebox
Group A Group B WTS-approved No. of PDC hours:
No. of PDC hours: S’pore Citizen/PR S’pore Citizen candidates 7 PDC Hours
Classroom Lecture aged 21 and above aged 40 and above
7 PDC hrs 1. Things to note when planning a World War II themed tour
Net Course Fee $26 $13 $6.50
COURSE FEE Note: 1) An additional $5 Admin Fee applies.
Full fee without subsidies - $120
To Sign Up
Note: 1) Subsidies for this course are pending approval. Please contact
To Sign Up the training provider for updates. Contact No.:
Contact No.: 2) An additional $10 Registration Fee applies. 8505 0876
6338 8659 (waived for STGS Member) Email:
Email: trainer@goodafternoonpdc.
adminsoctg@gmail.com com
14 Back to Listing of All Courses Back to Listing of All Courses 15Effective Guiding in Little India Effective Guiding in Singapore
River Walk
SSG Course Code: TBA SSG Course Code: TBA
Arts, Culture and Heritage
Arts, Culture and Heritage
COURSE OBJECTIVES COURSE OBJECTIVES
• Introduce the historical development of the Serangoon Road area that • Introduce the historical development of the Singapore River and its
became present-day Little India. landmarks, based on their forms, uses and origins, as well as its significance
Training provider: • Familiarisation with the area’s Indian cultural heritage and the conservation and the various communities who lived and worked by the river. Training provider:
National Heritage Board of the architectural gems that still remain here. • Help participants to better understand the history and trails of the Singapore National Heritage Board
• Equip participants with content of Little India heritage trail River area
• Equip participants with content of Singapore Riverwalk
COURSE OUTLINE
Classroom Lecture COURSE OUTLINE
1. History and Heritage of Serangoon Road & Geography. Classroom Lecture:
2. First Settlers & Multicultural Communities 1. A History of Singapore River area - One river, three beginnings:
Course date: Course date:
3. Commerce, Trades and Industries. from local waterway to international port
May 2019 (TBC) May 2019 (TBC)
4. Days of Occupation, Recovery and Rebuilding 2. Sites and Sights along the Singapore River
5. Urban Renewal from the 1970s 3. Quays of arrival, commerce on the waterfront and community institutions.
6. Becoming Little India: Conservation & Tourism 4. Singapore River today
Site Visit & Practical Application Site Visit & Practical Application
1. Visit to sites of heritage interest in Little India 1. Visit to sites of heritage interest near Kim Seng Bridge, beneath Anderson
No. of training hours: 2. Pre-visit Preparation. Groups will plan themes and route (themes provided Bridge and into Marina Bay. No. of training hours:
3 classroom hrs by trainer) 2. Hands on application : delivery of a commentary on Singapore River area. 3 classroom hrs
4 out-of-classroom hrs 3 Hands on application: delivery of a commentary on Little India 3. Tour debrief followed by MCQs on Singapore Riverwalk 4 out-of-classroom hrs
4. Tour debrief followed by MCQs on Little India
No. of PDC hours: No. of PDC hours:
7 PDC hrs COURSE FEE 7 PDC hrs
COURSE FEE Full fee without subsidies : S$100/-
Full fee without subsidies: S$100/-
To Sign Up To Sign Up
Contact No.: Contact No.:
6332 3591 6332 3591
Email: Email:
wong_jiashi@nhb.gov.sg wong_jiashi@nhb.gov.sg
16 Back to Listing of All Courses Back to Listing of All Courses 17Exploring Peranakan Culture Fascinating Tea Culture in
(Mandarin) Singapore (English & Mandarin)
SSG Course Code: CRS-N-0035439 SSG Course Code: CRS-N-0044271
Arts, Culture and Heritage
Arts, Culture and Heritage
COURSE OBJECTIVES COURSE OBJECTIVES
This course provides guides with an in-depth understanding of the Peranakan Tea is not just the familiar beverage that most of us drink everyday. This PDC
culture and extensive knowledge to better host visitors at the Peranakan will share with guides the rich and evolving tea culture present in Singapore
Training provider: Museum. At the end of this course, guides should be able to give a sound since colonial times, and how they can develop content and organise visits to Training provider:
Society of Tourist Guides explanation of the Peranakan culture, its characteristics through food, housing interesting tea hives. Through tea, they will learn how to highlight the amazing Wine Resources Pte Ltd
(Singapore) and clothing, and the exhibits on display in the Peranakan Museum. Guides will cultural diversity we have. They will acquire the basic knowledge in tea types,
be better equipped in answering questions pertaining to the Peranakan culture. production regions, tea appreciation, tea and health, as well as tea and food
pairing. They will also learn about some very interesting local culture such as
COURSE OUTLINE tea (coffee) ordering system in coffee shops and the art of making teh tarik.
Classroom Lecture They will understand how innovation in tea will eventually put Singapore on
1. Explore Peranakan culture, characteristics and its origins the world tea map.
Course dates:
2. Explain demographic distribution of Peranakans by country and city
Course dates: English:
30 Jan 2019
3. Understand the religious beliefs of Peranakans COURSE OUTLINE 24 Jan 2019
28 Feb 2019 4. Traditional wedding ceremonies Classroom Lecture 21 Feb 2019
27 Mar 2019 5. Evolution of traditional clothing 1. What are tea and tisane? 3 Apr 2019
25 Apr 2019 6. Funeral customs 2. History of tea and tea trade in Singapore 8 May 2019
30 May 2019 7. Nyonya cutlery and kitchenware 3. Tea culture in Singapore
27 Jun 2019 8. Glorious Peranakan food - Chinese tea culture Mandarin:
9. Architectural characteristics of Peranakan homes - Indian tea culture 19 Mar 2019
- Malay/Middle Eastern tea culture
Practical Session - Western tea culture
The session will be conducted at the Peranakan Museum - Local tea culture
1. Demo tour by trainer 4. Tea for health
2. Participants’ group discussion followed by practical tour - Health benefits of tea
No. of training hours: - Western tisane
4 classroom hrs - Herbal tea No. of training hours:
COURSE FEE
3 out-of-classroom hrs 5. The trending culture of tea in Singapore 4.5 classroom hrs
Full fee without subsidies - $120 2.5 out-of-classroom hrs
No. of PDC hours: - Tea and food pairing
Group A Group B WTS-approved
7 PDC hrs - Bubble tea No. of PDC hours:
S’pore Citizen/PR S’pore Citizen candidates
aged 21 and above aged 40 and above - Cold dripped tea 7 PDC hrs
- Tea cocktails
Net Course Fee $24 $12 $6 6. How to conduct tea-centric visits in Singapore
Note: 1) An additional $10 Registration Fee applies.
To Sign Up (waived for STGS Member) COURSE FEE
Full fee without subsidies - $150 To Sign Up
Contact No.:
6338 8659 Group A Group B WTS-approved Email:
S’pore Citizen/PR S’pore Citizen candidates pdccourses@gmail.com
Email: aged 21 and above aged 40 and above malcolmtham@singnet.
adminsoctg@gmail.com com.sg
Net Course Fee $31 $15 $7.50
Website:
www.tinyurl.com/wrpdc
18 Back to Listing of All Courses Back to Listing of All Courses Back to Listing of All Courses 19From Shophouse to Skyscrapers – Hand-made Specialities:
Architecture Old and New Artisan Food and Beverages
SSG Course Code: CRS-N-0034565 SSG Course Code: CRS-N-0045246
Arts, Culture and Heritage
Arts, Culture and Heritage
COURSE OBJECTIVES COURSE OBJECTIVES
The course aims to provide an overview of the planning, constraints and This course aims to equip tourist guides with the knowledge and skills to
reasons for Singapore’s urban landscape and understanding of the architecture understand the craftsmanship of “Made in Singapore” food products. Tourist
Training provider: and conservation of buildings. Tourist guides will then be able to incorporate guides will also be able to identify and understand unique selling points of the Training provider:
A+B Tourism Training this knowledge into their commentary when describing Singapore’s urban artisan products and will be able to recommend unique artisan products. A+B Tourism Training
Hub Pte Ltd development, and iconic buildings with strong architectural design and Hub Pte Ltd
elements. By the end of the course, tourist guides will be able to use the knowledge
acquired on artisan products and weave it into their tour commentary.
COURSE OUTLINE
Classroom Lecture COURSE OUTLINE
1. Overview of Singapore in the 50’s and 60’s Classroom Lecture
2. Introduction to Urban Planning and the 10-year plans 1. What does “Artisan” mean?
Course date: Course dates:
3. Introduce the agencies involved in the planning and implementing changes 2. Introduction of Artisan Foodies:
13 Mar 2019 14 Apr 2019
in the cityscape • Janice Wong – Pasty Chef 17 Apr 2019
4. The old shophouses • Neh Neh Pop 26 Jun 2019
5. Examples of buildings where tradition and modernity meet • A.R.C Coffee
(e.g. South Beach or Bugis Junction) • Al’Frank Cookies
• Dong Po Colonial Café
Site Visit • Konditori Artisan Bakes
No. of training hours: 1. Visit sites such as shophouses at Boat Quay, Beach Road - South Beach, • Etta Tea Company
3.5 classroom hrs Shenton Way and Raffles Place • Straits Preserves
3.5 out-of-classroom hrs 3. Food-specific terms and their meaning No. of training hours:
3.5 classroom hrs
No. of PDC hours: COURSE FEE 3.5 out-of-classroom hrs
7 PDC hrs Full fee without subsidies - $100 Site Visit and Practical Session
1. A.R.C Coffee No. of PDC hours:
Group A Group B WTS-approved
2. Konditori Artisan Bakes 7 PDC hrs
S’pore Citizen/PR S’pore Citizen candidates
aged 21 and above aged 40 and above 3. Al’Frank Cookies
4. Neh Neh Pop
Net Course Fee $20 $10 $5
To Sign Up 5. Janice Wong Singapore
Note: 1) An additional $10 Registration Fee applies.
Contact No.: 2) UTAP credits can be utilised for this course as well. COURSE FEE To Sign Up
6339 2114 / 9628 4261
Full fee without subsidies - $100 Contact No.:
Email: 6339 2114 / 9628 4261
Group A Group B WTS-approved
annika@abtraininghub.com
admin@abtraininghub.com S’pore Citizen/PR S’pore Citizen candidates Email:
aged 21 and above aged 40 and above annika@abtraininghub.com
Website: admin@abtraininghub.com
Net Course Fee $20 $10 $5
www.abtraininghub.com
Note: 1) An additional $10 Registration Fee applies. Website:
www.abtraininghub.com
20 Back to Listing of All Courses Back to Listing of All Courses 21N
EW
EW
Hawker Culture Passion Made Heritage of Balestier
N
Possible – Telling the Hawker Stories
SSG Course Code: TBA SSG Course Code: TBA
Arts, Culture and Heritage
Arts, Culture and Heritage
COURSE OBJECTIVES COURSE OBJECTIVES
At the end of the course, the participant should be able to • Introduce Balestier’s heritage and history
• Identify integral role of hawker centres in the lives of Singaporeans • Familiarisation with the Balestier heritage trail
Training provider: • Have knowledge on comparison of techniques and equipment used in Fine • Equip participants with content of Balestier heritage trail Training provider:
Society of Tourist Guides Dining Restaurants and the humble hawker stalls National Heritage Board
(Singapore) • Appreciate the passion of the hawkers and how these passions made it
possible for them to achieve popularity and fame COURSE OUTLINE
• Empower TGs with story-telling skills in narrating the passion stories of Classroom Lecture
the Hawkers in Singapore and their contribution to the fabric of the Singapore 1. History & origins of Balestier, early land-use and settlers
Story 2. Sites of heritage interest in Balestier
• Equip participants with basic skills to manage a food trail. 3. Food heritage in Balestier
• Identify the integral role of hawker centres in the lives of Singaporeans 4. Architecture heritage
and the evolution of the hawker culture Course date:
5. Interesting stories and memories
Course dates: • Tell personal stories of the passion of street hawkers how they create an End Jan 2019
English: unique experience and identity for their customers, raising the status of
21 Feb 2019 local food culture to Michelin Star status. Site Visit and Practical Session
11 Apr 2019 1. Visit to sites of heritage interest in Balestier
25 Apr 2019 COURSE OUTLINE 2. Development of a Balestier itinerary
Classroom Lecture 3. Applying knowledge of Balestier history in tour commentaries
Mandarin: • The history and growth of the hawker trade. 4. Hands on application: delivery of a commentary on Balestier
10 Jan 2019 • Popular Street Foods and adaptation to changing taste 5. MCQs on the heritage of Balestier No. of training hours:
18 Jan 2019 • The differences and similarity in the terms used in fine dining restaurants 3 classroom hrs
26 Mar 2019 and hawkers 4 out-of-classroom hrs
COURSE FEE
9 May 2019 • Key Passion Stories such as:
Full fee without subsidies - $100 No. of PDC hours:
(a) Chan Hon Meng – World’s first & Singapore’s first Hawker Michelin
7 PDC hrs
Star Award Winner
(b) The Noodle Story - A Michelin Bid Gourmand (Amoy Street) -
“Hawkerpreneurs” Gwern Khoo and Ben Tham have trained at
Shatec, with working experience in renowned restaurants such as
Iggy’s, Waku Ghin, St Pierre and Jaan par Andre (where Chef Andre
used to helm) To Sign Up
No. of training hours:
(c) Maxwell Fuzhou Oyster Cake - a dying trade
5 classroom hrs Contact No.:
(d) Story of Tian Tian Chicken Rice - One of the most famous Chicken Rice
2 out-of-classroom hrs 6332 3591
Stall winning many awards and celebrities fans
No. of PDC hours: (e) The passionate Story of Haig Road Putu Piring - Over 4 generations of Email:
7 PDC hrs romance and the call to keep the tradition alive wong_jiashi@nhb.gov.sg
• Future Challenges to Hawker Culture
Site Visit
• Field trip training for 2 hours for application of knowledge and role play.
• Debrief & summary of key learning points, followed by MCQ
To Sign Up
Contact No.: COURSE FEE
6338 8659 Full fee without subsidies - $120
Email: Group A Group B WTS-approved
adminsoctg@gmail.com S’pore Citizen/PR S’pore Citizen candidates
aged 21 and above aged 40 and above
Net Course Fee $24 $12 $6
Note: 1) An additional $10 Registration Fee applies.
(waived for STGS Member)
22 Back to Listing of All Courses Back to Listing of All Courses 23You can also read
