Duratex Day 3Q20 Results Presentation - November.3rd

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Duratex Day 3Q20 Results Presentation - November.3rd
Duratex
  Day
Results Presentation
       3Q20

                       November.3rd

                       2020
Duratex Day 3Q20 Results Presentation - November.3rd
Disclaimer
              The information here in has been prepared by Duratex S.A.
               and does not represent any form of prospectus regarding
                the purchase or subscription to the company’s shares or
                                                             securities.
                  This material contains general information relating to
               Duratex and the markets in which the company operates.
                No representation or guarantee, expressed or implied, is
                  made herein, and no reliance should be placed on the
              accuracy, justification or completeness of the information
                                                                provided.
                  Duratex does not offer any assurances or guarantees
                    regarding the fulfilment of expectations described.

Duratex Day                                                             2
Duratex Day 3Q20 Results Presentation - November.3rd
Covid-19                                                                                      WAY OF
                                                                                              BEING &
                                              Temporary
                                              shutdown of the                                  DOING
                                              manufacturing
                  ‘Home office’ for           facilities
                  administrative areas                                          Factories operating at full
                                              Start process                     capacity
                                              resumed
                  Crisis committee
                                               Donation of                      Strong return
                                               R$ 10 milhões to                 of demand
                  Capture
                  of R$ 1,6 billions           combat COVID-19
                                              Strong contat
                                              with customers               3Q
             1Q                                                            20
             20                          2Q
                                         20
                  Social distancing                                             Reduction in interest rates
                                              Emergency                         2% (Copom)
                  Fall in consumer            government aid of
                  confidence                  R$600                             New construction projects
                                                                                resume
  Scenario        Partial shutdown            Home improvement stores
                  of industry                 considered essential

                                              Start of flexing of social
                                              distancing rules

                                                                                                              3
Duratex Day 3Q20 Results Presentation - November.3rd
Net Revenue and Gross Margin
Highlights 3T20                                                                    R$ million / %

                                                                                      1,308 +36%
                                                                                                             1,778

Best quarter in history                                                                27.1%
                                                                                                             32.5%

 Duratex quick reaction to the recovery in the sector's demand
                                                                                       3Q19                  3Q20
 Greater operational efficiency driving increase in margins
                                                                                            Net Revenue         Gross Margin
                                                                                            R$ million          %

 Continued focus on the cost reduction project                                    Recurring EBITDA & Margin
                                                                                   R$ million / %
                                                                                                      434

                                                                                        238         +82%
                                                                                                             24.4%
                                                                                       18.2%

                                                +40%
Adjusted & Recurring EBITDA                                                 434        3Q19                  3Q20
R$ million                                                                                Recurring EBITDA    EBITDA Margin
                                                                                          R$ million          %

                           310
                    275                                                            Recurring Net Income
 226                              237    227                         238           R$ million
             216                                       205    210                                            176
                                                186

                                                                                                 +477%
                                                                                         30

 3Q10        3Q11   3Q12   3Q13   3Q14   3Q15   3Q16   3Q17   3Q18   3Q19   3T20
                                                                                       3Q19                  3Q20
                                                                                                                               4
Duratex Day 3Q20 Results Presentation - November.3rd
Cash Flow
Strong cash generation with improved
                                  Cash Conversion Cycle
management of working capital Days                                                                           3Q19           3Q20

                                                                                                          93                         98
 62 day reduction in the cash conversion cycle, reflecting                                                                 84
                                                                                             64                67      59
   low inventory levels and receipt of renegotiated                                               53                                       36
   payments in 2Q20
                                                                                            Client PMR Inventory PME Suppliers PMP Cash Cycle
 Investment of R$311m in LD Cellulose, totaling                                                          YTD 2019       YTD 2020
   R$522m in the year
                                                                                                         103             112 105
                                                                                             71                85      69
                                                                                                  68
                                                                                                                                           42
    Fluxo de Caixa Livre YTD
    R$ million          +88%
                                                                                            Client PMR Inventory PME Suppliers PMP Cash Cycle
     772                                                                           3T19
  631                                                              679                    CAPEX
                                                                                   3T20   R$ million
               289
                                                                                  116                                                YTD         YTD
                                           10 19              81         35         103   Investments          3Q19    3Q20
                                                                                                                                    2019        2020
                                 (57)                  (32)                               FORESTRY OPEX         45       31         132          89
           (140)                    (68)
                     (255)                          (108)
                        (301)                                                             MAINTANANCE           36       83         125         212
                                                                          (576)
                                                                                          CAPEX
                                                                                                                81      114         257         301
                                                                                          Sustaining
  Recurring Working   CAPEX       Taxes    Others   Finance   FLF     Projects    TOTAL   EXPANSION
   EBITDA   Capital Sustaining                        Flow Sustaining              FCF
                                                                                                                30      311          78         534
                                                                                          PROJECTS
                                                                                                                                                       5
Duratex Day 3Q20 Results Presentation - November.3rd
Debt
                                                          Lowest level of leverage in the last 5 years
                                    Increase in liquidity driven by greater cash generation
                                    Strong reduction in leverage arising from improvement in operating results
                                    Liability management: early settlement of R$300 million in loans raised in 2Q20

                                                                                  Short
   Amortization timeline                                                          23%     Financial leverage
   R$ million                                                                             R$ million
                  Average debt term:                Average cost:          Term                                Net debt
                       3.3 years                    3.05% p.a.
                                                                                                               Net debt/Recurring EBITDA (LTM)
                                                                 77%
  1,560                                                          Long                       2,49x                           2,55x
                                                                                                               2,17x
                                                                                                       1,88x                              1,79x

                                                                                           2,161               2,059       2,180
                         779        807                                                                                                 1,885
                                                                                                       1,705
                                                        611                   638
                                             562

                37                                                  12
Cash Position   2020     2021       2022     2023       2024        2025      2026+         3Q19       4Q19    1Q20         2Q20          3Q20

                                                                                                                                                  6
Duratex Day 3Q20 Results Presentation - November.3rd
Wood

Solutions for better living

                                     17
Duratex Day 3Q20 Results Presentation - November.3rd
Sector Environment: IBA in 3Q20
Resumption of the panels market
   Growth of the domestic market of 21.4% versus 3Q19
   Both the industrial and the carpentry sectors showing significant growth: effect of pent-up demand from
    2Q20 plus the change in market habits has strongly impacted the reduction in stocks of wood panels
   Duratex readiness enabling increase in market share

        Total panels                        MDP Domestic Market               MDF Domestic Market
        Volume   000m3                      Volume   000m3                    Volume 000m3

          +20%           2,455                                                  +24%          1,311
                                              +18%           872                 1,058

                                 Domestic
           2,047                 Market:
                                 +21,4%         741
                                 External
                                 Market:
                                 +9,5%

            3Q19         3Q20                  3Q19          3Q20                 3Q19         3Q20

                                                                                                              8
Duratex Day 3Q20 Results Presentation - November.3rd
Drivers of 3Q20 Results
                  Asset optimization, Commodities efficiency and Focus on differentiation

                   Ativos
                   Assets                                                                                          Commodities                                                                                       High-end products

Industrial                                                                                     Operation                                                                                       Product
 Record production and billing history                                                         Cost competitiveness                                                                           Focus on differentiation
 Optimization of manufacturing                                                                 Factory operating at full capacity                                                             Assertiveness of Duratex Collections
  output                                                                                        Vocation of manufacturing units                                                                Adherence to indoor collection
 Reduction in inventory levels and                                                             Planning accuracy                                                                              Sales policy as a volume lever
  focus on maintaining service levels                                                           Go Live TMS (Transport management)
  (OTIF¹)
                                                                                                                                                                                               Coming Soon...
                                                                                               Sales                                                                                            2021 collection – Revestir Launch
Coming Soon...                                                                                  Sales policy maturation
 New finishings line, with no impact                                                           Sales execution (Sell-in vs Sell-out)
  on manufacturing capacity

  1 – On Time In Full: performance measure generally expressed as a percentage, which measures supply chain delivery: the product expected, in the quantity ordered, at the time and place agreed with the client.                       9
Duratex Day 3Q20 Results Presentation - November.3rd
Strategy in numbers
Strategy evolution in Duratex’s results
                    A Division Undergoing Transformation: Initiatives
                      SALES STRATEGY FOCUSED ON                               COST LEADERSHIP FOR                                       ASSET OPTIMIZATION
                      DIFFERENTIATION                                         COMMODITIES                                               AND EVA IMPROVEMENT

                       Pricing                                                 Dedication of the manufacturing                         Divestment of forestry
                                                                                   units                                                    assets
                       Sales execution
                                                                                Sales and Operations Planning
                                                                                   (S&OP)                                                Positive EVA in the division
                       Portfolio
                                                                                Lean Structure                                          Significant improvement in
                                                                                                                                            the financial cycle
                                                                                Inventory and OTIF1
                                                                                                                                         Strong cash generation

                      Result: Evolution of the Margin

                                                                                                 7.9%
                                                                                                                                                       25.4%
                                    20.4%                           2.3%
                                                                                                                              5.2%

                                 Margin 3Q19                    Price / Mix                   Costs /                     Exchange                  Margin 3Q20
                                                                                            Productivity                    Rate

        1 – On Time In Full: performance measure generally expressed as a percentage, which measures supply chain delivery: the product expected, in the quantity ordered, at   10
        the time and place agreed with the client.
3Q20 Results                                                                             Recurring EBITDA & Margin
                                                                                         R$ million / %
                                                                                                                      252
Sales volumes boosting results and                                                                 1      +74%
                                                                                             145                     25.4%
operational efficiency                                                                      20.4%

 Significant gains in market share
                                                                                             3Q19                    3Q20
 Focus on cost reduction reflected in the operating                                              Recurring EBITDA
                                                                                                  R$ million
                                                                                                                     EBITDA Margin
                                                                                                                     %
  margins
                                                                                         Net Revenue and Gross Margin
 74% increase in the Recurring EBITDA                                                   R$ million / %      992
                                                                                             724 +37%
                                                                                                            30.3%
                                                                                            22.7%

                                                                                             3Q19                    3Q20
                                                                                                  Net Revenue        Gross Margin
                    3Q20                                                                          R$ million         %

                    Capacity                           Wood                              Volume
                    Utilization                        93%                               000m3                        890
                     %
                                                                                             643           +38%

                                  MDP                      MDF
                                 100%                      85%
                                                                                             3Q19                    3Q20

              1 – disregarding the expenses with the new Dissolving Wood Pulp division                                               11
Wood Strategy:
    Equilibrium Volume, Price and Mix
    We maintain our differentiation strategy understanding
    the importance of the commodity products

                                              Volume and Price                                                                                       Strategic levers
                                              First Step | Full Capacity
                                               Competitive efficiency
                                                                                                                                             Integrated S&OP planning
                                               Strong growth in Commodities
                                                                                                                                             Shorter operational cycle and maintenance
                                               Price assertiveness                                                                             of service level
                                                                                                                                               Reduction in inventory levels: finished goods, raw
                                              Mix                                                                                               materials and MRO¹
                                              Goal| Full Potential                                                                             Product life cycle
                                               Differentiation                                                                                Pricing² – Competitive Intelligence
                                               additional productivity gains                                                                  Sales Execution
                                               Increasing trend towards products of                                                           BATNA3: Vocation of manufacturing units and cost
                                                    higher added value                                                                          efficiency
                                                                                                                                               TMS (Transport Management System)
1 – MRO: Maintenance, Repair and Operations | 2 – Price strategy developed based on the evaluation of a set of information, with the
objective of bringing the value of products closer to consumer expectations | 3 - Best Alternative to a Negotiated Agreement: negotiation
strategy that aims at gaining for both sides involved.                                                                                                                                               12
Deca

Solutions for better living

                                     17
Sector Environment
ABRAMAT Data
   Return to consistent consumption in 3Q20
   Performance of Deca significantly better than the sector

    Construction materials industry            Deflated Gross Revenue
    billing vs 2019                            YTD vs 2019
    %                                          %
        4.2%                                              23.0%
                                3.8%                                    ABRAMAT

                                                                        DECA
                    2.6%
                                                   4.0%

                                                                         -0.8%
                                                                  -5.6%
        Jul/20      Aug/20      Sep/20                    3Q           YTD

                                                                                  14
Strategic Agenda
                              Snapshot October 2018 to October 2020
 OPERATIONAL AND
                                                                                        INNOVATION                                                                                          SALES EXECUTION
 LOGISTICAL EFFICIENCY
   30% reduction in the portfolio                                                          New funnel reducing time to market to 4 months                                                      Start of Sales Policy redesign
   Gains in manufacturing productivity                                                     Inox washbasin launch                                                                               Structuring of the Trade Marketing area
           IQG1   and min/hr equivalent
                                                                                            Rapid delivery launches at Revestir                                                                 Integration and capture of Deca + Hydra
   Factory consolidation                                                                            Touchless line                                                                                synergies
         Transfer of assets without loss of capacity                                                Ricardo Dias Design line
          (Tubarão  Aracaju / São Leopoldo)                                                                                                                                                     Launch of new Sales Policy
                                                                                                     Textured Line
   Headcount reduction                                                                              Hydramotion line                                                                           Implementation of quarterly JBP2
                                                                                                     Colored wash-basins
   Maximization of Tax Incentive                                                                                                                                                                Restructuring of the Sales Area
                                                                                                     Hydra Puravita
                                                                                                                                                                                                       78% in the last 2 years
   Start of ZBB for management of working capital                                                   “Brutalista” washbasins  Asset Light
                                                                                                                                                                                                 Introduction of new metrics in the sales routine
   Service level evolution                                                                                                                                                                            Price compliance
   Ongoing search for productivity                                                                                                                                                                    Floor Share
         +25% vs LY                                                                                                                                                                                   Coverage

   Paraíba fittings operating at 93% IQG                                                                                                                                                        Launch of Marketplace Deca
         World-class standard                                                                                                                                                                   Sales force priming in the CE
   Hydra – Restructuring of the product platform                                                                                                                                                Creation of the RGM3 area
         Product returns index  -50%
   Restructuring of the factory layout
         44% of the leadership
                                                                                                                                                                                                                                  OCT18 TO OCT19

                                                                                                                                                                                                                                  OCT19 TO OCT20
1 – Overall Quality Score - Percentage of parts produced that conform to Deca quality standard| 2 - Business plan that provides for joint commitments between all those responsible for the operation| 3 – Revenue Growth                            15
Management: Data analysis application that allows more assertive decision making, increasing product availability and price to maximize revenue.
Adjusted & Recurring EBITDA
3Q20 Results                                                           and Margin
                                                                       R$ million / %
                                                                                            114

Strategy translated into numbers                                             69                 +65%
                                                                                                       22.2%
                                                                           16.9%
     Significant gain in volume
                                                                            3Q19                       3Q20
     Operational efficiency reflected in cost reduction                      Recurring EBITDA
                                                                              R$ million
                                                                                                        Margin
                                                                                                        %
        Productivity compensating for exchange rate impact
                                                                       Net Revenue and Gross Margin
                                                                       R$ million / %       511
     Consecutive records for billing and sales
                                                                            406
                                                                                      +26%
                                                                                           35.0%
                                       Capacity Utilization 3Q20           30.8%
                                                     %
                                                                            3Q19                       3Q20
                                                                              Receita Líquida           Margem Bruta
                                                   Deca                       R$ milhões                %

                                                   90%                 Volume
                                                                       ‘000 items                      8,187
                                                                           6,536                +25%

                                       Sanitary
                                                  Showers     Metals
                                        ware
                                        89%        93%         90%

                                                                            3Q19                       3Q20
                                                                                                                       16
Looking ahead...
                                        SOLUTIONS FOR BETTER LIVING
     INDRUSTRIAL &                           MARKET                EXCELLENCE IN
                                                                                           NEW REVENUE
       LOGISTICS     INNOVATION          INTELLIGENCE IN               SALES                                        PEOPLE
                                                                                             SOURCES
       EFFICIENCY                            ACTION                  EXECUTION

                                                   TECHNOLOGY
                                  CULTURE – WAY OF BEING & DOING

                                                                                                                         22.2%
                                                                                   6.0%         6.0%        5.3%
                                                       1.0%          16.9%
                                           1.3%
                           14.6%
 We have confirmed our
   Strategic Agenda
EBITDA Margin evolution

                          Margin 2018      Price    Productivity    3Q19 Margin    Price        Mix      Productivity   3Q20 Margin   17
Ceramic Tiles

Solutions for better living

                                          17
Sector Environment – ANFACER Data
Ceramic Tiles sector with strong recovery after market
reopening                           Sales volume of the ceramic tiles
                                    industry vs 2019
                                                       %
                                             jan-00
                                                       13.1%
   Growth of 10.2% in volume sold in        jan-00

                                                                      9.7%                     10.2%
    relation to 3Q19, with the improvement                                     7.8%
                                             jan-00

                                             jan-00

    in July/20 a highlight                   jan-00

                                             jan-00

   Significant increase in the use of
                                             jan-00

                                             jan-00

    installed capacity in 3Q20 (80%)                       Jul/20     Aug/20   Sep/20          3Q20
    compared to 2Q20 (39%)

                                                      Capacity Utilization
                                                      %

                                                               3Q19                     3Q20
                                                               76%                      80%

                                                                                                       19
Strategy in numbers
Strategy evolution in Duratex’s results
         BEST CERAMIC TILES COMPANY IN BRAZIL
         MANUFACTURING                       SALES & ADMINISTRATION
                                                                                            BRAND SYNERGY
         SYNERGY                             SYNERGY
                                                                                             Focus on high-end products
         Start-up of Ceusa expansion –      Merger of Comercials, Administrative
           Industria 4.0.                      and trade marketing team                      Discontinuation of the Cecrisa
                                                                                               brand
         Transfer of manufacturing unit     Unification of the external sales team of
           from MG to SC.                      salespeople and promoters                     Replication of Ceusa`s technical
                                                                                               differentials at Portinari
         Optimization of processes and      Unification of Ceusa and Portinari trade
           factories (greatest lb/min).        policies                                      Strengthening Ceusa social
                                                                                               media leveraged by the Portinari
         Distribuition Centers reduction    Union of the management of the export            brand that is the leader of its
           from 5 to 2                         channel with Deca, which strengthened           segment on the planet.
                                               the result for both businesses.
                                                                                             Launch of Smart store
                                             Expansion Project ramp-up

           RESULTS: Evolution of EBITDA Margin
                                                                               3.9%                       24.8%
                                                      3.0%
                             17.9%

                            Margin 3Q19               Price                Productivity /               Margin 3Q20
                                                                             Synergy
                                                                                                                                  20
Adjusted & Recurring EBITDA
3Q20 Results                                                               and Margin
                                                                           R$ million / %
                                                                                                 68
                                                                                                +114%
                                                                                                        24.8%
Prioritizing capture of synergies                                               32
                                                                               17.9%

   Improvement of mix allied to better market                                  3Q19                    3Q20
    positioning of brands                                                         Recurring EBITDA
                                                                                  R$ million
                                                                                                         EBITDA Margin
                                                                                                         %

   Gains from synergies reflected in the operating
    margins                                                                Net Revenue and Gross Margin
                                                                           R$ million / %
                                                                                               275
   Focus on the capture of the manufacturing
                                                                                178       +55%
    synergies
                                                                               35.7%                    35.8%

                                                                                3Q19                    3Q20
                                                                                  Net Revenue            Gross Margin
                                                                                  R$ million             %

                                        Capacity Utilization               Volume
                                                          %                ‘000m²                       7,246
                                                                               4,939            +47%
                                        3Q19                        3Q20
                                        97%                         93%

                                                                                3Q19                    3Q20
                                                                                                                         21
             Consolidation of Cecrisa's results since August / 19
Ceramic Tiles
Strategy update
                                          OPERATIONAL
SALES EXCELLENCE
                                          EXCELLENCE
 Restructuring of market intelligence     Strengthening of modernization
 Entry into e-commerce                     and Industria 4.0 for other units
                                           Focus   on      high    industrial
 Strengthening of sales policy
                                            performance
                                                                                 LET’S BUILD
 Synergy between businesses
                                           Evolution of the service level –
                                            S&OP
                                                                                 THE BEST
                                                                                 IN BRAZIL.
                                           Go Live SAP S4/HANA

STRENGTHENING
BRANDS
 Growth of relationship programs
  with specifiers, sellers and settlers
 Focus on the Consumer Journey
 Consolidation of the smart store

                                                                                               22
Dissolving Wood
      Pulp
                  23
Dissolving Wood Pulp
Update
  Forestry contribution equivalent to approximately R$ 500 million

  Cash investment of R$ 522 million this year

  Issue of USD 1,2 billion from the institutions IFC, IDB e Finnvera

  Financing structure has won awards: “Loan of the year” e
    “Infrastructure financing of the year: Brazil of Latin Finance Awards

                                                                            24
Dissolving Wood Pulp
On budget, on time
 Investment of R$311 million in the quarter
 1st disbursement of IFC/IDB funds in September 2020 – US$92 million

   2018                       2020                           2022

           2Q18                        2Q20
           Signing of                  Structuring of financing      1S22
           agreement                   Start of construction         Start of operation

                        2Q19                                                         1Q23
                        Installation license          Construction                   Operation at full
                        4Q19                                                         capacity
                        Creation of
                        joint venture

                2019                           2021                         2023

                                                                                                         25
Solutions for better living

Trends and Innovation

                                       26
Trends and Innovation
                                                              The level of maturity of our sector                                                                                                            Home improvement is the
                                                                                                                                                                                                               sector that is the second least
        Matrix of the Disruptibility Index of the Manufacturing Sector - 2018                                                                                                                                  innovative among the
        Scale 0-1 (1 = most susceptible / disruptive)                                                                                                                                                          20 sectors of global industry
                                                                                                                                                                                                               (Source: Gartner)

                                  0.80
                                            VIABILITY                                                                                   Average 2018: 0.54                                VOLATILITY
                                            18% OF COMPANIES                                                                                                                           33% OF COMPANIES      It also has the second least
                                                                                                                                                                                                               level of digitalization among the
Current level of disruptibility

                                  0.70

                                                                                             Media                                  Retail                      Transport
                                                                                                                                                                                                               16 industries evaluated
                                  0.60
                                                                                                                                             Consumer                                                          (Source: Accenture)
                                                                                                                                               goods
                                                                            Software                   Real Estate                                                          Insurance

                                                                                                                                                                            Banking
                                  0.50
                                                Average 2018: 0.51
                                                                                       Life Science                            Travel
                                                                                                                                                Automotive                                                   Home improvement is the only
                                                                                                                                                    Equipment
                                                                                                                                  Energy                                                                       Amazon category that is
                                  0.40
                                                                                                                                           Utilities                  Capital Markets
                                                                                                               Health
                                                                                                                               Chemical
                                                                                                                                                       Mining                                                  growing by double digits per
                                  0.30
                                                                                                                                                                                                               year (Source: Accenture)
                                                                                   Construction
                                            DURABILITY                                                                                                                             VULNERABILITY
                                            11% OF COMPANIES                                                                                                                           38% OF COMPANIES
                                  0.20
                                         0.20                        0.30                       0.40                    0.50                            0.60                    0.70                 0.80    Meanwhile, in Brazil, the
                                                                                            Susceptible to disruption in the future                                                                            penetration of e-commerce is
                                                                                                                                                                                                               1.4% for construction materials
                                                                                                                                                                                                               and 3.4% for decorative items
                                                                                                                                                                                                               (Source: Accenture)

        Major opportunity to lead the digital
        transformation process in the industry
                                                                                                                                                                                                                                                   27
Trends that will make an impact
       20 trends that will impact the future of Construction, Refurbishment and Decoration

                                                                                                                                                              Acceleration of            Dissemination
                                                                      Increase in prices                                           Lower income
         New demand                                                   and costs                                                    bracket housing
                                                                                                                                                              urban                      of Community
                                                                                                                                                              verticalization            living

     Modernization                                                    Modular and                                                                                                        Globalization
                                                                                                                                   Expansion of SSMA          Pre-fabricated
      of the Value                                                    semi-modular
                                                                                                                                   legislation                components
                                                                                                                                                                                         of the production
             Chain                                                    construction                                                                                                       chain

                                                                      Artificial                                                   Small format
                                                                                                                                                              4.0 Industry               BIM1
                                                                      Intelligence                                                 stores
                 Digital
             technology
                                                                                                                                   Content                    Automation and
                                                                      Marketplaces and                                                                                                   Digital
                                                                                                                                   Management                 digitalization of design
                                                                      e-commerce                                                                                                         engagement
                                                                                                                                   System                     and manufacture

      Innovation in                                                                                                                                                                      Use of alternate
                                                                      Use of cheaper                                               Creation of more durable   Energy efficiency and
      Materials and                                                   materials                                                    and efficient materials    water conservation
                                                                                                                                                                                         and recycled
           Methods                                                                                                                                                                       materials
Source : LEK Consulting, sector trends. November 2019

1 – Building Information Model: Concept of virtualization, modeling and management of activities inherent to the design / construction of engineering works
                                                                                                                                                                                                             28
The importance of understanding the journey
The journey from the perspective of Channels, Producers and Influencers

                                         Acquisition                                                 Refurbishment
                                                                                                                                                          Product Repair
                                         or Construction                                             and decoration
                                                                                                                                                          and Maintenance
                                         of a property                                               of a property

 ANNUAL MARKET                           R$107bn                                                     R$118bn                                               R$7bn
    R$233bn                                46%                                                         51%                                                  3%

 INFLUENCERS ON           Construction
                            company
                                            Broker         Architect                 Decorators       Carpenters   Architect               Plumbers        Installers        Builders
   THE JOURNEY

                      Social Networks       Friends         Internet               Social Networks     Friends     Internet               Electricians      Friends          Internet

                            Construction                                       Digital                                   Specialist                                     Technical
                                                       Realtors                                      Carpenters                                Insurers
CHANNELS ON THE              Companies                                        Channels                                    Stores                                        Assistance
   JOURNEY                                            Land sub-               Furniture                                   Furniture
                             Developers                                                                Retail                              Home Centers                 Wholesale
                                                      developers               Stores                                     Industry

                                                                                                                                  KITCHEN / BATHROOM FIXTURES &
            WOOD PANELS                                                FLOORS AND CERAMIC TILES
                                                                                                                                  FITTINGS AND ELETRIC SHOWERS
                                                                                                                                                                                        29
The importance of understanding the journey
The journey from the perspective of the Consumer

                               Acquisition         Refurbishment
                                                                        Product Repair
                               or Construction     and decoration
                                                                        and Maintenance
                               of a property       of a property

 ANNUAL MARKET                 R$107bn              R$118bn              R$7bn
    R$233bn                      46%                  51%                 3%

Mood of the consumer is
volatile on this journey

 Planning time ahead of      Months - Years      Weeks - Months      Minutes - days
    decision-making

   Willingness to Pay             Low               Medium                High

Level of representation of
                               Irrelevant         Very relevant     Driver of decision
       our products

 Tolerance to lead time
                                Months               Weeks                Hours
       variation

  Average ticket is very
                                R$220k               R$37k               R$1.1k
 different in each phase
                                                                                          30
Building our Technology Roadmap
Consumer Journey Ownership through Digital (COD)

                     Acquisition                               Refurbishment
                                                                                                        Product Repair
                     or Construction                           and decoration
                                                                                                        and Maintenance
                     of a property                             of a property

                                       OPERATING FRONT                  TECHNOLOGIES               ROLE OF VIVADECORA
                                                                              SuperApp                    Source of data
                                         Sales Experience                        B2B                           N/A
                                                                         ChatBot Whatsapp                      N/A

                                                                            Market Place            Tagging & Steering of leads
                                           Digital Retail                   E-Commerce                     Canal B2PRO
                                                                            Loyalty Club                 VivaDecora PRO

                                                                         Self-Service Portal          Platform for connecting
                                       Service and Solutions
                                                                      Platform for Professionals   professionals and consumers

                                                                          Data Architecture              SEO Governance
                                         Data & Analytics
                                                                        Artificial Intelligence          Data enrichment

                                                                                                                                  31
Update ESG

             32
Update ESG
   Commitment to transparency and accountability based on
   the purpose of Solutions for Better Living.
                                                                                     HOW WE IMPACT THE
   HOW WE CREATE VALUE                                                               WORLD?

                                         Diversity
                   WELL BEING            Experience and Development of employees

                                         Responsible Supply Chain
                   IMPACT                Proximity to the community

                                         Employee safety and health
                   CARE                  Engagement of influencers

   VALUE CREATION INDICATORS                                                         69%        of waste discarded in Brazilian
                                                                                     operations is reused
        Value creation           Environmental              Value creation for the
        For Investors            Value creation             society
                                                                                     58%       of energy generated from
          44%                    Positivity balance of       Taxes payed
                                                                                     renewable fuels
          Of Total Shareholder   205                         R$ 542.6
          Return (TSR)           Thousends tCO2e             million
                                                                                     63%          of water reuse in Brazilian
                                                             Remuneration and        operations
                                                             employee benefits
                                                             R$ 709.6 million
1 – Data base december/2019                                                                                                       33
THE NEW DURATEX                                                       Strategic Pillars
A company focused on...
                                                                            People
                                                                            People are our strength
...cash generation, while maximizing shareholder value
Remuneration of executives based on cash generation and EVA
                                                                            Results
...sustainable growth                                                       Sustainable high performance
Organic and inorganic growth within our
Way of Being and Doing
                                                                            Processes
...innovation and digitalization                                            We work well, simply and safely
As a way to simplify our processes and leverage our sales channels

...strategic assets
                                                                            Client
                                                                            We are the best choice
Optimization of current assets and productive management with
strategic partners

...client solutions
One-stop shop, complete experiences and environments                 Nice to meet you. We are
                                                                                                              34
INVESTOR
                                                RELATIONS
                       Henrique Haddad - VP of Adm, Finance and IR
                                  Natasha Utescher – IR Manager
                                       Alana Santos – IR Analyst

Duratex                          Mariana Sourcenelle - IR Analyst

  Day                                         duratex.com.br/ri
                                        investidores@duratex.com.br
Results Presentation                                 11 3179.7530

       3Q20                      Av. Paulista 1.938 - CEP 01310-200
                                          Consolação- São Paulo – SP

                                                 November.3rd

                                                2020
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