DEVELOP YOUR DOMINION - ORGANIZATION DEVELOPMENT AND TRAINING
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SUMMER 2021
DEVELOP YOUR
DOMINION
PROFESSIONAL DEVELOPMENT CATALOG
ORGANIZATION DEVELOPMENT AND TRAINING
ONTENTS
03 ABOUT US
04 THREE CHOICES: ONLINE PROFESSIONAL
DEVELOPMENT
05 COMMONWEALTH OF VIRGINIA
LEARNING CENTER
06 FOUNDATIONAL SKILLS FRAMEWORK:
COURSE SCHEDULES AND INFORMATION
20 ONLINE SYNCHRONOUS COURSE
DESCRIPTIONS
24 ONLINE CERTIFICATE PROGRAMS
ENGAGED LEARNERS
Organizational Development and Training has
created a shift in how we serve our ODU
employees. We have created and curated
online professional development
opportunities for all types of learners.
CONTACT
FUNDAMENTAL SKILLS
FRAMEWORK
We have created a foundational skills framework
to catalog our development courses:
FUNDAMENTAL SKILLS
MARILYN BAYLON
FRAMEWORK
E-mail: mbaylon@odu.edu Leadership
Phone: 757.683.4316 Professional
Service
Supervisor
Team
HOW DO I FIND ONLINE PROFESSIONAL
DEBBIE COUCH DEVELOPMENT OPPORTUNITIES?
E-mail: dcouch@odu.edu
Check out our website at Develop Your
Phone: 757.683.5139
Dominion which has all of the
information you need to find ONLINE
self-directed learning opportunties.Three Choices
HR Online Professsional
Development Opportunities
Online Synchronous Facilitator Led Courses
These online courses are both previous and new in-person
HR facilitator led courses that have been converted to an
online format and will be offered using Blackboard
Organizations and Zoom. - Registration is Required!
Online Asynchronous Self-Paced HR Custom Courses
These self-paced online courses are new courses that HR has
created and are accessible on demand in the Commonwealth
of Virginia Learning Center. Certificates of Completion are
available for these online courses.
Online Asynchronous Self-Paced HR Curated LinkedIn
Learning Courses
These self-paced online courses are LinkedIn Learning courses
that HR has curated for specific skills and are accessible on
demand at anytime through ODU's LinkedIn Learning portal.
Certificates of Completion are available for these online
courses.
WE ARE 100% ONLINE THIS SEMESTER!COMMONWEALTH OF VIRGINIA
LEARNING CENTER
COVLC
WHAT IS IT?
An online learning management system that is hosted by the State of Virginia. ODU has a
domain on the Commonwealth of Virginia Learning Center (COVLC). The COVLC houses online
training modules from various departments here at ODU.
HOW DO I ACCESS THE COVLC?
The COVLC requires a Login ID and Password.
CLICK HERE TO ACCESS
If you are a current employee, you may already have these credentials which were issued after
your New Employee Orientation. If you have forgotten or need new credentials, send an email
request to odukc@odu.edu. Requesting your password from the COVLC site will not work.
HOW DO I FIND COURSES FOR DEVELOP YOUR DOMINION?
Once you have logged into the COVLC, simply type in Develop Your Dominion in the Search bar
and HR online professional development classes will appear for you to choose from. You may
also type the individual course name in the Search bar.
CAN I GET A CERTIFICATE OF COMPLETION?
Yes, once you have successfully completed your online course, click on the View Certificate
button to download or print.
WHO DO I CONTACT IF I NEED HELP?
Send an email to ODUKC@odu.edu or contact the COVLC Administrators:
Marilyn Baylon | mbaylon@odu.edu
Debbie Couch | dcouch@odu.eduDEVELOP YOUR DOMINION ONLINE COURSE SCHEDULE
LEADERSHIP
FUNDAMENTALS
ONLINE - SYNCHRONOUS
Leadership
FACILITATOR LED COURSES
LEADERSHIP ESSENTIALS
Hosted In: BLACKBOARD
DATES TIMES
August 4 9:00 AM - 12:00 PM
EMOTIONAL INTELLIGENCE II: LEAD OTHERS
Hosted In: BLACKBOARD
DATES TIMES
July 21 9:00 AM - 11:00 AM
CLICK HERE TO REGISTERLEADERSHIP
FUNDAMENTALS
ONLINE ASYNCHRONOUS SELF-DIRECTED COURSES
- LINKEDIN LEARNING
Explore these self-paced opportunities curated by HR Professional
Development Team and provided by LinkedIn Learning
COLLABORATIVE LEADERSHIP
This course is designed to give you the insight and skills to build collaborative
relationships within your team and throughout the organization.
LEADING AND WORKING IN TEAMS
In this course, Harvard Business School professor Amy Edmondson, outlines what
leaders can do to create the right environment for teaming and explains the
responsibilities of individual team members to speak up, collaborate, experiment, and
reflect.
LEADING AT A DISTANCE
In this course, instructor Kevin Eikenberry lays out how to lead effectively from a
distance.
LEADING CHANGE
Coach Gary Bolles helps you develop a change mindset, acquire the right skills, and
help individuals and teams across your organization embrace and enact chang
LEADING THROUGH RELATIONSHIPS
In this course, Simon T. Bailey details how to lead through relationships, sharing
strategies that can help you connect with your employees, manage team conflict, and
establish buy-in with other leaders.
CLICK HERE TO LOG INTO LINKEDIN LEARNINGPROFESSIONAL
FUNDAMENTALS
Professional
ONLINE -SYNCHRONOUS
FACILITATOR LED COURSES
EMOTIONAL INTELLIGENCE I: MANAGE SELF
Hosted In: BLACKBOARD
DATES TIMES
July 7 9:00 AM - 11:00 AM
TAKING CONTROL OF YOUR TIME
Hosted In: ZOOM
DATES TIMES
July 28 9:00 AM - 11:00 AM
CLICK HERE TO REGISTERPROFESSIONAL
FUNDAMENTALS
ONLINE ASYNCHRONOUS SELF-DIRECTED
COURSES
- COVLC
Explore these self-paced online learning opportunities created
by the Professional Development Team and accessible in the
Commonwealth of Virginia Center.
RESILIENT AND READY: HANDLE CHANGE LIKE A CHAMP
This online course will help you:
Define the qualities of a resilient person
Identify the different types of resilience
Practice resilience strategies during times of change
Explore reflection strategies you can use during change to build resilience
SET YOUR PROFESSIONAL GOALS
This online course will help you:
Name the first step for goal setting
Recognize the characteristics of SMART goals
Identify actions that could inhibit you from staying on track with your professional
goal
WHAT IS YOUR PROFESSIONAL BRAND?
This online course will help you:
Define professional branding
Describe a framework for developing your professional brand
Identify some tips on incorporating brand building into your daily schedule
CLICK HERE TO ACCESS THE COVLCPROFESSIONAL
FUNDAMENTALS
ONLINE ASYNCHRONOUS SELF-DIRECTED COURSES
- LINKEDIN LEARNING
Explore these self-paced opportunities curated by HR Professional
Development Team and provided by LinkedIn Learning
BUILDING RESILIENCE
If you can build your resilience, you'll have an easier time facing new challenges and
earn a valuable skill to offer employers. In this course, Kelley School of Business
professor and professional communications coach Tatiana Kolovou explains how to
bounce back from difficult situations, by building your "resiliency threshold."
CREATING YOUR PERSONAL BRAND
Your personal brand is your reputation and legacy. A strong personal brand can lead to
job and career opportunities. A weak personal brand leaves you liable to be passed by.
In this course, personal branding expert Lida Citroën helps you identify what your
personal brand is now and align it with the brand you want for yourself in the future
DEFINING AND ACHIEVING PROFESSIONAL GOALS
In this course, career and personal branding expert Dorie Clark helps you identify
what's most important to you, and provides specific strategies for achieving your goals,
such as getting an accountability partner, making your intentions public, and more.
MASTER IN-DEMAND PROFESSIONAL SOFT SKILLS
Good business skills are crucial in any career. Learn about multiple in demand soft
skills in this 11 course learning path created by LinkedIn Learning that covers skills from
emotional intelligence to unleashing your creativity,
CLICK HERE TO LOG INTO LINKEDIN LEARNINGSERVICE
FUNDAMENTALS
ONLINE - SYNCHRONOUS
FACILITATOR LED COURSES
Service
EFFECTIVE COMMUNICATION SKILLS
Hosted In: ZOOM
DATES TIMES
June 30 9:00 AM - 11:00 AM
SERVICE BEHAVIORS THAT MATTER
Hosted In: ZOOM
DATES TIMES
July 14 9:00 AM - 11:00 AM
CLICK HERE TO REGISTERSERVICE
FUNDAMENTALS
ONLINE ASYNCHRONOUS SELF-DIRECTED COURSES
- COVLC
Explore these self-paced online learning opportunities created by
the Professional Development Team and accessible in the
Commonwealth of Virginia Center.
ADMINISTRATIVE AND OFFICE PROFESSIONALS 101
Administrative professionals are a key part of most office environments. They work
quietly in the background, ensuring that the business runs smoothly and efficiently.
This online course will help you:
Describe the skills and roles of an Administrative and Office Professional
Explain ways to use resources efficiently, manage time wisely, communicate
effectively and collaborate with others skillfully
Identify some resources to help advance through their career as an administrative
and office professional
SERVING CULTURALLY DIVERSE CUSTOMERS
The current business environment is global. Not only are organizations more
diverse, but many are also becoming multinational. These changing demographics
are transforming the way organizations do customer service. This online course
will help you:
Adopt tools and techniques that deliver positive customer experiences and
overcome that customer language barrier
Demonstrate a positive, confident, and professional approach with customers
of any language
CLICK HERE TO ACCESS THE COVLCSERVICE
FUNDAMENTALS
ONLINE ASYNCHRONOUS SELF-DIRECTED COURSES
- LINKEDIN LEARNING
Explore these self-paced opportunities curated by HR Professional
Development Team and provided by LinkedIn Learning
CREATING POSITIVE CONVERSATIONS WITH CHALLENGING
CUSTOMERS
In this course, Myra Golden shares approaches that can help you reframe such
conversations, and use your words and actions to put a positive slant on an otherwise
negative situation. Learn how to use empathy and pacing to foster a sense of
connection with customers.
CUSTOMER SERVICE: MANAGING CUSTOMER EXPECTATIONS
Today's customers expect a lot. Customer service expert Jeff Toister helps frontline
employees identify where they can manage the expectations of customers to avoid
upsetting them down the line. Specifically, how to avoid situations where unreasonable
expectations might develop, and how to choose the right language to educate
customers and explain potential areas of confusion
CUSTOMER SERVICE FOUNDATIONS
In this course, writer and customer service consultant Jeff Toister teaches you the three
crucial skill sets needed to deliver outstanding customer service and increase customer
loyalty.
DEVELOP YOUR CUSTOMER SERVICE SKILLS
Discover how to make your customers and their needs a primary focus, while at the
same time developing and sustaining productive customer relationships. In this 7
course learning path, develop skills for listening to customer needs, building rapport
with those you're helping, and turning challenging customers into true allies.
CLICK HERE TO LOG INTO LINKEDIN LEARNINGSUPERVISOR
FUNDAMENTALS
ONLINE - SYNCHRONOUS
FACILITATOR LED COURSES
COACHING FOR PERFORMANCE SUCCESS
Hosted In: BLACKBOARD
June 23 9:00 AM - 11:00 AM
SUPERVISOR
CLICK HERE TO REGISTER
ONLINE ASYNCHRONOUS SELF-DIRECTED
COURSES - COVLC
CREATE AND DELIVER EFFECTIVE PERFORMANCE
FEEDBACK
This online course will provide some foundational frameworks
for providing the most effective feedback whether it is positive
or negative and best practices that help both manager and
employee identify the gap between expectations and output.
ExCITE HOW TO MANAGE AND INSPIRE REMOTE
EMPLOYEES
Remote work offers benefits for both you and your
employees, but it can present a few challenges. This
course will provide current best practices and tips to
help you manage and inspire your remote employee
and to achieve high performance.
CLICK HERE TO ACCESS THE COVLCSUPERVISOR
FUNDAMENTALS
ONLINE ASYNCHRONOUS SELF-DIRECTED COURSES
- LINKEDIN LEARNING
Explore these self-paced opportunities curated by HR Professional
Development Team and provided by LinkedIn Learning
CONDUCTING 1-ON-1 MOTIVATIONAL REVIEWS
Learn how to make your objectives clear, understand employee motivations, ask
questions to help employees open up, and structure a quick and effective meeting.
DIFFICULT SITUATIONS: SOLUTIONS FOR MANAGERS
Learn how to manage an employee who publicly disagrees with one of your decisions,
deal with your high performers when you don’t always have the opportunities they
want, keep track of virtual teams, tell your boss you’re overwhelmed without appearing
incompetent, and more.
FOUNDATIONS OF PERFORMANCE MANAGEMENT
As a leader, you are deemed a success when your direct reports thrive and reach their
goals and full potential. In this course, join instructor Nigel Cumberland as he dives into
the subject of performance management, explaining how to manage and optimize your
team's performance in support of your company's mission and overall objectives.
MAKE THE MOVE FROM INDIVIDUAL CONTRIBUTOR TO
MANAGER
Join instructor Dr. Carolyn Goerner as she explores specific strategies for new
managers to expand personal focus beyond individual performance and look to the
broader success of the team. Carolyn discusses methods for successfully managing
former peers, initiating difficult conversations, delegating work, talking about money,
discussing performance, and more.
CLICK HERE TO LOG INTO LINKEDIN LEARNINGTEAM
FUNDAMENTALS
ONLINE - SYNCHRONOUS
FACILITATOR LED COURSES
TEAM UP FOR SUCCESS
Hosted In: ZOOM
DATES TIMES
August 11 9:00 AM - 11:00 AM
TEAM
CLICK HERE TO REGISTERTEAM
FUNDAMENTALS
ONLINE ASYNCHRONOUS SELF-DIRECTED COURSES
- COVLC
Explore these self-paced online learning opportunities created by the
Professional Development Team and accessible in the Commonwealth
of Virginia Center.
TEAM LEADERSHIP: HIGH PERFORMANCE FROM FORMING TO
PERFORMING
As a leader in today’s world, it is imperative that a leader can inspire productivity and
motivate employees to achieve organizational goals and objectives. Leading a high
performing team is about creating an environment that encourages individual team
members to speak up, collaborate, experiment, and reflect. A great team leader knows
how to generate group cohesiveness, mutual respect, and support. A great team leader
can also recognize that different stages of team development require
different styles of leadership.
This online course will help you:
Define a high performing team
Identify the four stages of team development
Apply best leadership practices at each stage of team development to to sustain
synergy and high performance.
CLICK HERE TO ACCESS THE COVLCTEAM
FUNDAMENTALS
ONLINE ASYNCHRONOUS SELF-DIRECTED COURSES
- LINKEDIN LEARNING
Explore these self-paced opportunities curated by HR Professional
Development Team and provided by LinkedIn Learning
BUILDING HIGH PERFORMING TEAMS
In this course, leadership-training expert Mike Figliuolo shows you how to create and
lead the teams that get more done for their organizations.
COMMUNICATION WITHIN TEAMS
In this course, Kelley School of Business professor Dr. Daisy Lovelace walks managers
through how to cultivate the communication practices of high-performing teams. She
highlights the foundations of successful teams, and explains how to craft a team
charter to establish ground rules for how you work together as a cohesive group.
LEADING AND WORKING IN TEAMS
In this course find out what leaders can do to create the right environment for teaming
and explains the responsibilities of individual team members to speak up, collaborate,
experiment, and reflect.
MANAGING TEAM CONFLICT
In this course, instructor Henna Inam shares strategies and techniques that can help
you confidently lead through conflict. Throughout the course, Henna provides direct
instruction, exercises, and scenarios that play out common team conflict situations.
TEAMWORK FOUNDATIONS
Learn the qualities of effective teams and the role you, as a team member, play in
creating a healthy, productive team in this course taught by management trainer Chris
Croft
CLICK HERE TO LOG INTO LINKEDIN LEARNINGDEVELOP YOUR DOMINION ONLINE SYCHRONOUS COURSE DESCRIPTIONS
COACHING FOR
Courses PERFORMANCE
SUCCESS
Be prepared to offer the best to your
employees. This course will help you identify
the mindset and skills needed to coach for
performance. Coaching models will be
discussed to help maximize performance and
foster positive results.
EFFECTIVE
COMMUNICATION
SKILLS
Effective communication is an essential tool in
achieving productivity and maintaining resilient
working relationships at all levels of an
organization. This course will identify the
common barriers of communication and practice
the skills necessary for effective communication.
EMOTIONAL
INTELLIGENCE I:
MANAGE SELF
Can you adequately harness your emotions so they
don’t interfere with your ability to listen or problem
solve? This course delves deep in to how the brain
handles emotion and how to identify the differences
between emotions and feelings to help you manage
yourself and others in the workplace.EMOTIONAL
INTELLIGENCE II: LEAD
Courses OTHERS
Can you remain calm, energized and focused in the
face of another’s distress or during an upsetting
situation? Can you defuse conflict? This course will
help you develop your social awareness and identify
how to use influence in managing your relationships.
LEADERSHIP
ESSENTIALS
Leadership is a decision, not a position. This online
course has been created for managers who have the
desire, inner drive, and a growth mindset to move from
where you are now to where you have chosen to go on
your leadership journey. This online course is structured
to provide a broad overview and to establish context to
allow learners to categorize leadership characteristics
and foster future learning and self-development.
Participants will be taking a selection of self-
assessments that will provide you with insight and
identify areas and opportunities for continued learning
and growth.
SERVICE BEHAVIORS
THAT MATTER
Superior customer service should be practiced by all
Monarchs. At its core, quality customer service is
making sure everyone feels they are valued, heard,
respected, treated fairly, and appreciated. Find out
how to demonstrate the Fantastic Service Equation
and develop your skills to provide exceptional
customer service.TAKING CONTROL OF
Courses YOUR TIME
Time management can have an enormous impact on your
performance and productivity in the workplace. This
class will help participants identify the common
distractions that get in the way of getting things done
and identify strategies on how to minimize these
distractions.
TEAM UP FOR SUCCESS
The difference between success and failure is a great
team. This class will enable participants to learn the
importance of teamwork to workplace success and the
specific role each individual on a team may play. Do you
possess the 3 Virtues of The Ideal Team Player? Take this
class and find out for yourself.DEVELOP YOUR DOMINION ONLINE CERTIFICATE PROGRAMS
Leadership and Management
Development Certificate
A self-directed online certificate program that provides the
opportunity to learn and collaborate by sharing experiences and
knowledge with other colleagues.
Program requires a combination of both Click here form more
asynchronous and synchronous classes.
information about LMDC!
Supervisor Essentials Certificate
Join the HR Employee Relations Team in this online 3 day experiential
certificate program that provides you with valuable information and
will focus on a variety of topics essential for your success and to
promote a positive and productive working relationship between you
and your classified staff.
To receive a certificate requires online
Click here form more
attendance for all scheduled course days. information about
Supervisor Essentials!YOU HAVE CHOSEN TO BE A MONARCH. We hope you choose to Develop your Dominion today!
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