COVID SAFE GUIDE FOR GUESTS - CYC CAMPS
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COVID SAFE GUIDE FOR Guests VERSION 1.3 – JANUARY 2021 ‘PROVIDING PEOPLE WITH A GLIMPSE OF GOOD LIVING & THE LIVING GOD’ PHILIPPIANS 2.16
CYC • COVIDSAFE GUIDE 002 WELCOME First things first, overview CYC’s highest priority is to safeguard the health and well-being of our here at CYC we are thrilled workers and guests (our community) during the COVID-19 pandemic. to give you a warm welcome. This document outlines our COVID Safe guidelines to help limit the spread of COVID-19. They are written in line with Federal and Victorian State Government guidance and will ensure that camps are a safe experience for everyone.
CYC • COVIDSAFE GUIDE 003 Principles CYC is following Industry Governance As well as being guided by industry leaders such as: the advice provided by • VTIC (Vic Tourism Industry Council) the Victorian State Government • ACA (Australian Camps Association) who are administering their • CVA (Christian Venues Association) CYC also fits under a number of different specific industry guidelines. guidelines through the Department We have taken all of the relevant guidelines into account and applied those rules to each area of the camping experience to ensure that of Health & Human Services and we are operating accordingly. Safework Australia.
CYC • COVIDSAFE GUIDE 004 COVIDSafe App The COVIDSafe app speeds up contacting people exposed to coronavirus [COVID-19]. This helps us support and protect each other, our friends and our family. CYC encourages all staff and guests to download the app.
CYC • COVIDSAFE GUIDE 005 in the background We have completed a thorough OHS Risk Assessment on all of the tasks CYC has been busier than ever that we do in order to host our guests. The results have been analysed, working to ensure that we discussed, appropriate measures have been implemented and resources have been purchased to accommodate these changes as outlined in are compliant with relevant the following pages. guidelines and running our sites Staff training to the highest safety standard. Our staff have undertaken specific COVID-19 training and are competent We are using a variety of CovidSafe practises. The training covers all aspects of COVID-19 and our staff have also participated in department specific training unique to their recommended strategies to area of expertise. reduce the risk of transmission as outlined in the guide.
CYC • COVIDSAFE GUIDE 006 BEFORE YOU ARRIVE, HERE'S WHAT WE'LL DO... CLEANING High touch points At CYC, we have increased our cleaning regime Our high touch points are now being cleaned multiple times to now include the following: a day. These include: • Additional routine cleaning of all areas • Light switches in all common areas • Additional disinfecting of ‘high touch points’ • Door handles in all common areas (door handles, light switches, buttons and more outlined below) • Toilet facilities in all common areas • Assurance from our suppliers that our cleaning products • Elevator buttons are suitable for COVID-19 • Stair rails and handles HAND hygiene provisions Where soap and water are not available, we have provided hand sanitiser. We have also set up hand sanitising stations at all entry points to common areas throughout our sites.
CYC • COVIDSAFE GUIDE 007 upon your arrival... We'll require you to: Complete a COVID-19 Guest Declaration Form requesting: 4 Has visited any of the exposure sites listed on DHHS website during A • full list (first name and surname) and contact numbers the date and time indicated and is required to be in isolation? of all guests attending https://www.dhhs.vic.gov.au/case-locations-and-outbreaks • A declaration ensuring that no guest attending with your booking: 5 Has returned from overseas in the past 14 days 1 Is unwell or displaying symptoms of COVID-19 now or in the Guests must not attend any CYC site if the above conditions can't be met. past 14 days et. 2 Is currently required to be in isolation due to being diagnosed with COVID-19 3 Has been directed to a 14 day quarantine by DHHS as a result of being a close contact of someone with COVID-19
CYC • COVIDSAFE GUIDE 008 DURING, your stay General COVID-19 Practises outdoor activities During your stay, please remember to maintain CovidSafe If there’s one thing we know you love about holidays, it’s getting practises by: out in the fresh air and enjoying outdoor activities. At CYC we have • Regularly washing and/or sanitising your hands implemented changes to how we look after our guests using our outdoor activities by: • Following government regulations in relation to masks • Sanitising and cleaning all helmets, harnesses, carts, ropes, grip • Practising physical distancing with other guests and staff handholds, and all of our other awesome activity gear more regularly • etting tested immediately and isolating whilst you arrange G • Routinely cleaning and sanitising all equipment around our sites your immediate departure if you develop covid-19 symptoms during your stay • Washing hands before and after equipment use At each site, we will promote fresh air flow indoors and maximise use Hand Sanitiser of outdoor activities and environments with enhanced ventilation where We do have plenty of hand sanitising stations located around our sites practical (depending on weather conditions). but please ensure that you bring your own supply of hand sanitiser as Our programs and activities across all five sites have been carefully reworked, well to use in your accommodation. risk assessed, and have COVID-safe protocols in place to protect everyone. For further information on specific activities, protocols, risk assessments, policies, or a particular site, please get in touch with us and we will gladly help you.
CYC • COVIDSAFE GUIDE 009 DURING, your stay Your dining experience Inviting Visitors Onsite • We will serve up sensational dishes and ensure that we are following This summer, we ask that you do not invite any visitors to come and the hospitality guidelines. visit you at your accommodation or to any area of our site unless • We will regulate dining and shared areas to ensure COVID safe absolutely necessary. practices can be achieved. Please take these opportunities to catch up with your visitors out and about on beautiful Phillip Island this year! If it is absolutely necessary to have a visitor attend our site, they will need to register their attendance at reception and complete a Covid-19 Health Questionnaire. Thanks for your understanding on this one!
CYC • COVIDSAFE GUIDE 010 But most importantly... From all of us at CYC We can’t wait to welcome you! We're here to serve you during your stay. Please feel free to approach any of our staff if you have any questions or concerns.
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