COVID-19 VACCINATION IN MANITOBA TECHNICAL BRIEFING - February 24, 2021
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COVID-19 VACCINATION IN MANITOBA
TECHNICAL BRIEFING
February 24, 2021
COVID-19 VACCINATION IN MANITOBA
OPERATIONAL UPDATESVACCINE DELIVERY MODEL UPDATES
Winnipeg Brandon Thompson
SUPERSITES
In larger centres, supersites 1,653 623 350
allow for rapid and large-scale DOSES ADMINISTERED DOSES ADMINISTERED DOSES ADMINISTERED
IN LAST WEEK
vaccination for increased IN LAST WEEK IN LAST WEEK
speed and efficiency.
32,697 3,844 350
TOTAL DOSES TOTAL DOSES TOTAL DOSES
ADMINISTERED ADMINISTERED ADMINISTERED
743 153 116
AVG. DAILY DOSES AVG. DAILY DOSES AVG. DAILY DOSES
55 27 14
3 EST. DAILY STAFF (FTE) EST. DAILY STAFF (FTE) EST. DAILY STAFF (FTE)VACCINE DELIVERY MODEL UPDATES
FOCUSED • FITs will visit 44 PCHs this week and administer about 1,800 second-
doses to residents
IMMUNIZATION • Second doses will be complete at PCHs by the end of this week,
TEAMS (FITs) protecting some of Manitoba's most vulnerable people
FITs visit facilities to deliver
vaccines where people live. • FITs began visiting congregate living settings in Winnipeg and Brandon on
Feb. 19.
• All regional health authorities scheduled high priority congregate living
sites starting this week.
4WORKFORCE RECRUITMENT
DAILY OPERATIONAL SCHEDULE Overall, staffing is down due to lack of vaccine
RBC CONVENTION CENTRE KEYSTONE CENTRE FIT TEAM - Winnipeg
1060 Doses 214 Doses 444 Doses
71 28 10
TOTAL STAFF (FTE) TOTAL STAFF (FTE) TOTAL STAFF (FTE)
31 Immunizers (FTE) 10 Immunizers (FTE) 10 Immunizers (FTE)
CURRENT WORKFORCE
2,059 19
•
•
1,540 immunizers
16 clinic managers
STAFF • 25 clinical leads
As of Feb 23, 2021 this week
• 376 navigators
• 102 observers
5COVID-19 DOSE DELIVERY SCHEDULE
Doses Received & Projected
25.0K
20.0K
15.0K
10.0K
5.0K
0.0K
14-Dec-20 21-Dec-20 28-Dec-20 04-Jan-21 11-Jan-21 18-Jan-21 25-Jan-21 01-Feb-21 08-Feb-21 15-Feb-21 22-Feb-21 01-Mar-21 08-Mar-21 15-Mar-21 22-Mar-21 29-Mar-21 05-Apr-21 12-Apr-21 19-Apr-21 26-Apr-21
Moderna Doses 0.0K 7.3K 0.0K 0.0K 7.4K 0.0K 0.0K 8.1K 0.0K 0.0K 6.1K 0.0K 0.0K 0.0K 0.0K 0.0K 0.0K 0.0K 0.0K 0.0K
Pfizer Doses 2.3K 11.7K 1.2K 7.0K 9.4K 9.4K 0.0K 2.3K 3.5K 15.2K 17.6K 16.4K 16.4K 14.0K 14.0K 14.0K 0.0K 0.0K 0.0K 0.0K
Total 2.3K 19.0K 1.2K 7.0K 16.8K 9.4K 0.0K 10.4K 3.5K 15.2K 23.7K 16.4K 16.4K 14.0K 14.0K 14.0K 0.0K 0.0K 0.0K 0.0KSUPERSITE Closing Stock Balance - Supersites
INVENTORY
12,000 16,000
14,000
MANAGEMENT
10,000
12,000
8,000
10,000
Projected for the next 30 days 6,000 8,000
6,000
4,000
4,000
2,000
2,000
0 -
2021-02-21
2021-02-22
2021-02-23
2021-02-24
2021-02-25
2021-02-26
2021-02-27
2021-02-28
2021-03-01
2021-03-02
2021-03-03
2021-03-04
2021-03-05
2021-03-06
2021-03-07
2021-03-08
2021-03-09
2021-03-10
2021-03-11
2021-03-12
2021-03-13
2021-03-14
2021-03-15
2021-03-16
2021-03-17
2021-03-18
2021-03-19
2021-03-20
2021-03-21
RBC Supersite Keystone Supersite Thompson Supersite Total
Projections as of February 23. Each rise in doses represents a scheduled delivery.
7DOSE ADMINISTRATION PROJECTION
• Based on current Daily Doses Administered - Projection
Does not include doses allocated to First Nations
supply projections, 3,000 100,000
we estimate an 2,500
80,000
average of 1,684 2,000
injections per day in
60,000
1,500
March, subject to 40,000
1,000
current vaccine 20,000
supply forecasts.
500
- -
Supersites FIT (Pfizer for WRHA, Moderna for other RHAs) Total Cumulative
Projected as of February 23
8LOW-RANGE SCENARIO Based on currently-approved Pfizer and Moderna vaccines 13
HIGH-RANGE SCENARIO Based on Pfizer, Moderna and other vaccines that have not yet been approved 10
DELIVERING 1.5 MILLION DOSES Ramping up for the 2nd quarter
SECOND
Daily
• Manitoba now reports Site / Approach Maximum
QUARTER
Capacity
Daily Maximum Capacity
Supersites
EXPANSION • This shows how many doses
(RBC, Backup Site, Keystone,
Thompson, Vaxport)
6,499
Building from Manitoba's could be delivered on any
small, deliberate and safe given day in Manitoba if we Distributed Model 4,260
starting point to deliver the had adequate supply.
largest immunization Focused
500
campaign in provincial Immunization Teams
• This will be updated as
history
new facilities and staff are
Pop-up Clinics 500
added to increase capacity.
Current Daily
Maximum Capacity 11,759
TARGET CAPACITY Q2 20,000
12SUPERSITES Expanding Capacity Throughout Manitoba
Selection Criteria:
• Population density
• Winnipeg supersite at RBC • Details of Morden-Winkler site to
• Geographical location Convention Centre will be be released soon
expanding capacity to more than • Mid March
• Other key considerations 6,000 appointments per day by
such as space, accessibility, mid-March
telecommunications
• New supersite in Selkirk will be
• Safety and wellness of staff located at the former Selkirk &
and clients centred in all District General Hospital, 100
decisions Easton Drive
• Early March
13SUPERSITE Improvements to Service, Future Planning
APPOINTMENT
BOOKING Centralized Call Centre • Average booking time: 12 minutes
• 2,000 lines now available
• Average wait time: less than 1
• Over 370 trained agents minute
• Tools and processes continuously
improved to support daily eligibility Online Booking
expansions • Self-serve tool in pilot phase
• 19,400 calls handled since Feb. • Will complement, not replace, the
8, when more 1st dose call centre
appointments became available
14SUPERSITE Call Centre Booking Process
APPOINTMENT
BOOKING • What to expect when calling: • 1st and 2nd dose
• automated voice recording for appointments booked at same
initial eligibility screening time
• agent-led eligibility • 2nd dose interval
questionnaire, including set to manufacturer
declaration recommendation, exceptions
• collecting client information, possible with an
including contact details escalation process
• Call-back option available instead
of waiting on the phone
15SUPERSITE Call Centre Booking Process
APPOINTMENT
BOOKING • Before arriving on site: • Call centre also
supports rescheduling and
• Text messages sent 48 cancellations
hours and 3
hours before appointment
• Clients are reminded
to have consent forms filled
out and ready to submit on
site
16SUPERSITE Agent Supports
APPOINTMENT
BOOKING • Two days of formal training • Pre-screening through automated
• Ongoing coaching and team recording, eligibility questionnaire
lead support and agent scripts updated to align
• Tools include: with daily eligibility expansion
• pre-screening with automated
voice recording;
• eligibility validation
questionnaire;
• agent talking scripts,
appointment booking system;
and
• standardized processes
17SUPERSITE Online Booking Process
APPOINTMENT
BOOKING • Will require an email address and • 2nd appointment is
Another option Personal Health Identity Number. automatically determined
• Manitobans without these can • confirmation email with
available soon still book through the call appointment details
centre • Consent form must be completed &
• What to expect when booking brought to appointment
online:
• virtual waiting area if
volumes are high
• client account creation,
including email address
validation
• eligibility questionnaire
• selection of appointment date
18 and timeMOVING TO THE Supersites to Open to Oldest Manitobans
GENERAL
POPULATION • Later today, Dr. Joss Reimer and • Age-based criteria will continue to
Dr. Marcia Anderson will be going be regularly expanded.
into more detail about opening up
immunizations to the general
public
• Manitoba is following the science &
evidence about our experience:
The oldest people are at greatest
risk of the most serious outcomes.
19MOVING TO THE Supporting Older Manitobans to be Immunized
GENERAL
POPULATION • Family members or caregivers can • Whenever possible, pre-print,
make appointments on behalf of review and bring the consent form
someone else and fact sheet to the appointment
• Helpers can attend appointments • Sites are putting plans in place for
with individuals to assist them this shift in clients – extra space,
through the clinic. more wheelchairs available, etc
• Helpers should be household
members or designated support
person
20COVID-19 VACCINATION IN MANITOBA
QUESTIONS?
Media are invited to provide feedback on future tech briefings or
specific areas of interest to lenore.kowalchuk@gov.mb.caYou can also read
