County of Orange Annual Open Enrollment 2022 - October 20 - November 9, 2021 Mark your calendars!
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County of Orange
Annual Open Enrollment 2022
October 20 – November 9, 2021
• COUNTY OF ORANGE •
ANNUAL OPEN ENROLLMENT 2022
COUNTY OF ORANGE What’s New for 2022?
Annual Open Enrollment 2022 The Consolidated Appropriations Act (CAA) offers relief
measures for Flexible Spending Account (FSA) plans.
The County offers two of these plans, the Health Care
Open Enrollment for 2022 runs Oct. 20 through Nov. 9, 2021. Reimbursement Account (HCRA) and Dependent
During Open Enrollment, you have decisions to make for yourself and Care Reimbursement Account (DCRA). The County
your family. We are here to help you. We’ve streamlined the process, has opted to make the following changes that can
making it simple by providing one location to access the tools and financially benefit you.
resources you need.
Your time is valuable and with My OC Benefits™, you have all these Health Care Reimbursement
resources at your fingertips! Account (HCRA) and Dependent Care
Reimbursement Account (DCRA).
CLICK HERE TO ACCESS YOUR
MY OC BENEFITS™ PROFILE All unused funds remaining in your 2021 HCRA
USING SINGLE SIGN-ON and/or DCRA account will automatically roll over
into new accounts for the 2022 plan year. You
Remember to access using
are not required to do anything at this time.
Chrome, Firefox, or Edge
You only need to re-elect HCRA and/or DCRA
for the plan year 2022 if you wish to make
contributions in addition to your roll over.
If you do not want to enroll for 2022, you can
still access your roll over funds in the new
2022 accounts.
If you were not enrolled in HCRA and/or DCRA
for 2021 but wish to be enrolled for 2022, you
must enroll during Open Enrollment.
This will be the final year of these relief measures.
For plan year 2023, we will revert to the standard IRS
regulations.
Remember: If this is your first time enrolling into one or
both accounts, you will be sent a welcome notice on how
to access your account(s).
If this is your first time enrolling in a HCRA, you will
receive a debit card to use starting Jan. 1, 2022 for
eligible services.
If you are currently enrolled in a HCRA account and will
continue to be enrolled into a HCRA account for 2022,
keep your current debit card, which is valid until the
expiration date listed on the card.
• COUNTY OF ORANGE •
ANNUAL OPEN ENROLLMENT 2022
Is Retirement in Your Are You a County Couple?
Future?
Currently, employees who retire must Employee Married to Employee
enroll in a County retiree health plan within (EME), County Couples
30 days of retirement or risk permanently If you are currently an EME and you
losing their access to County health missed completing the annual County Information for Medicare
coverage and/or the Retiree Medical Grant. Couples EME Attestation that was
Retirees who may have access to other required prior to Open Enrollment, you
Age Employees Enrolled
coverage through a working spouse or other can re-establish your County Couples in Sharewell Choice PPO
employment cannot waive County coverage arrangement during Open Enrollment. In compliance with Medicare
and enroll later. This will change in 2022. guidelines, Medicare eligible
If both employees do not complete the
For anyone retiring on or after Jan. 1, 2022, attestation by Nov. 9, 2021, you and your employees and/or their Medicare
you will have the option to temporarily opt spouse/domestic partner will be enrolled eligible dependents enrolled in
out of County retiree health plan coverage in separate plans and will pay biweekly the Sharewell PPO plan should
if you maintain continuous coverage in premiums for the 2022 plan year. consider enrolling in a Medicare
another qualified plan. During this time, you Part D plan. This also is important
can enroll in spouse’s health plan, enroll in because it may mean that you may
Waiving County Health Coverage pay a higher premium (a penalty)
COBRA or enroll in a health plan through
the Health Care Marketplace. You can use Once again, County employees have the if you do not join a Medicare
a special one-time enrollment at a future option to waive County health coverage drug plan when you first become
Open Enrollment or within 30 days of losing during Open Enrollment. eligible (e.g., when you attain age
your other coverage through a Qualified If you are currently in a waived 65 regardless of whether you are
Life Event (QLE) to enroll in County health coverage status, your current actively employed or not). For more
retiree coverage. “No Coverage” status will roll over information visit medicare.gov or
automatically to 2022. You will not be call 1-800-MEDICARE
To be eligible to receive the Retiree Medical (1-800-633-4227). TTY users
Grant, when you enroll, you must be 50 years required to re-attest. Should you wish to
refer to the attestation language you agreed should call 1-877-486-2048.
or older when you retire from the County,
with at least ten (10) years continuous County to please refer to the Waiving Active Health
of Orange service and meet all other Retiree Coverage Attestation located on the Plan
Medical Plan requirements as of the date Information Page on My OC Benefits™.
you retire. For more information, visit My OC You are required and will be solicited by coverage effective Jan. 1, 2022 until
Benefits™, under Plan Documents, review the the Benefits Service Center to provide next Open Enrollment. Default coverage
Intent to Retiree and/or Attaining Medicare proof of coverage. If you fail to provide for full time employees is Wellwise
Summaries and refer to the Retiree Medical proof of coverage by the requested date, Choice PPO and for part time employees
Plan Document for details on eligibility. you will be enrolled into the default is Sharewell Choice PPO.
health plan. If the default plan is effective • For more details surrounding this option,
Health Plan Rates retroactively, then payroll adjustments review the Waiving County Health
will be applied accordingly. Coverage flyer located on the Plan
HMO premiums for 2022 (Cigna and Kaiser
plans) will be increasing, on average, two If you are considering waiving County Information Page on My OC Benefits™.
percent. This is much less than the industry health coverage for the first-time effective
annual trend of six to eight percent. Jan. 1, 2022:
PPO premiums for 2022 (Wellwise and • You must complete an attestation that you
Sharewell) will be increasing by nine percent. will maintain continuous health coverage
This is higher than the trend because over when not enrolled in a County plan.
the last several years the County has charged • You will be sent a solicitation to provide
lower than required rate increases and used proof of your other coverage by a specific
excess fund balance reserves to offset what due date.
was needed to fund claims. Now that there
are no excess reserves left, the premiums • If you complete the attestation but fail to
must return to the full level necessary to fund provide the required documentation by
claims for 2022. your deadline, you will be defaulted into
• COUNTY OF ORANGE •
ANNUAL OPEN ENROLLMENT 2022
Add or Remove a Dependent from
Your County Health Coverage
• If you enroll (a) newly eligible dependent(s), you will receive a
New Dependent Verification notice from Dependent Verification
Services requesting that you verify your dependent and submit the
required documentation. You have questions, let us help
• Your deadline to submit all required documentation for newly added you get the answers.
dependent(s) is provided on the dependent verification notice sent Starting Wednesday, Oct. 13, you can link
to you by Dependent Verification Services. directly from IntraOC or log on to My OC
• If you fail to submit your required documentation by that date, your Benefits™ at mybenefits.ocgov.com to
dependent(s) will not be added to your coverage as of Jan. 1, 2022, view the “Prepare to Make Your Benefits
even if you have already received your ID card(s) from the health Choices” page.
plan. There will be no refund for the dependent premiums you pay • Check health plan rates, Summary
during the period of ineligibility. of Benefits and Coverages (SBC’s),
• For more details about required documentation and eligible compare health plans and access
dependent criteria, review the Dependent Eligibility Definitions online tools
and Required Documents flyer located on the Plan Information • Review helpful plan resources on the
Page on My OC Benefits™. Plan Information page
• Look over the What to Know Guide
• Learn about waiving health coverage
Did You Earn Your OC Healthy Steps • Watch the 2022 Open Enrollment
Wellness Credit? presentation
• If you were eligible to earn the OC Healthy Steps Wellness credit for • View short educational videos
2022 and were not in an exempt status, verify your OC Healthy Steps that make understanding your
to make sure your biweekly premium for the 2022 plan year is correct. benefits easier
You can confirm your Wellness status by logging onto the StayWell site If you want a more interactive experience,
at ochsstaywell.com and clicking on the Wellness Credit tab. If both attend our Virtual Open Enrollment
activities appear with a green checkmark, you are all set. Benefits Fair Wednesday, Oct. 27 from
• If you have questions about your completion status for your 2022 11 a.m. to 1 p.m. from the comfort
OC Healthy Steps Wellness Credit or need to file an appeal for your of your own home or office. You will
2022 OC Healthy Steps Wellness Credit, please call OC Healthy Steps/ have access to the current health plan
StayWell Customer Service at 800-492-9812, Monday – Friday from vendors at their virtual booths and you
5:30 a.m. – 5 p.m. Appeals will be accepted through Jan. 31, 2022. can get the information you are looking
for. You can ask your questions and get
• If you are filing an appeal, StayWell will ask you questions such as
answers! As further incentive, there will
your name (as it appears in the County payroll), Employee ID and
be opportunity drawings at the fair.
reason for your appeal. If it is determined that additional information
or documentation is needed for your appeal to be completed, you Register early starting on Wednesday,
will be contacted and given instructions on how and where to submit Oct. 20 then join us during your lunch
the documentation. break on the day of the event. Watch for
upcoming County global emails for more
• If you do not have documentation verifying that the steps were
information and instructions. Register
completed, you must include any extenuating circumstances that
early to ensure you have access to the
prevented you from completing the steps during the designated
live streaming portion of the event as
participation period. If you are filing an appeal due to extenuating
well as the many virtual booths to view
circumstances, be sure to include any corresponding documentation
videos and other benefits information at
necessary to support your case.
your convenience. You can then go back
• Without either documentation verifying completion or valid extenuating and view recorded virtual sessions after
circumstances, the appeal will be denied. Appeals will be accepted the event until Nov.19. Don’t miss this
through Jan. 31, 2022. Please allow a minimum of two weeks for your great opportunity!
appeal to be reviewed.
• COUNTY OF ORANGE •
ANNUAL OPEN ENROLLMENT 2022
Ready to Make Your 2022 Elections? You also have access to these
You can link directly from IntraOC or log on to My OC Benefits™ at Benefits resources at your
mybenefits.ocgov.com. you can also contact the Benefits Service Center fingertips!
at 1-833-476-2347. You can speak to a representative Monday through
Friday, during the Open Enrollment window, from 8 a.m. to 8 p.m.
Use the mobile app. Go to your favorite app store, search for “Alight • Ask Lisa – Ask Lisa, your virtual
Mobile,” and download the app. For final set up, refer to the Quick assistant. Look for the green
Reference Guide found on the home page. “Need Help?” button at the Need
lower right of every page. Click Help?
the button and Lisa will search
a library of frequently asked
Don’t Miss the Open Enrollment questions to help you.
Correction Period • Start a Web Chat – From the
links at the bottom of any page Get In Touch
Have you ever thought you completed a transaction online only to find
on My OC Benefits™, choose
out it didn’t save, or something went wrong? Don’t take any chances Contact Us
“Contact Us,” then “General
with the benefits coverage for you and your family.
Information.” From there you’ll
You will have from Nov. 10 to Nov. 19, 2021 to review and report any be able to start a live chat with
corrections to your elections for 2022. If you fail to notify a representative a Benefits Service Center representative.
at the Benefits Service Center within the correction period, you will be
• Set a scheduled appointment to discuss your
unable to change your elections until the next Open Enrollment or until
needs when it is convenient for you!
you experience a QLE. Make sure you check your email or mailbox for
any follow-up actions from the Benefits Service Center. • Visit the Prepare to Make Your Benefit Choices
Page get a jump start before the first day of
Outside of a QLE, Open Enrollment is the only time you can make changes to
Open Enrollment.
your coverage. Be sure to go online and verify your coverage changes and
costs and to immediately review any notifications you receive from the
Benefits Service Center to ensure everything is as it should be.
Confirmation of Benefits
• Print your Confirmation of Benefits after you confirm your elections
online. If you are enrolling through the Benefits Service Center, the
Confirmation of Benefits will be mailed to you. If you have set your
communication preference to email, check your secure mailbox
online at mybenefits.ocgov.com.
• Review your Confirmation of Benefits for accuracy any special
instructions and to ensure your coverage is correct.
Benefits Service Center
• Call 1-833-476-2347, 8 a.m. to 6 p.m. Monday
through Friday PT, except holidays.
• Take advantage of extended hours up to 8 p.m.
during Open Enrollment.
• Rather than waiting on the phone, you can select
virtual hold, and a representative will call you back
based on your place in line.
• Schedule an appointment to speak one on one
with a representative when it is convenient for you.
• COUNTY OF ORANGE •
ANNUAL OPEN ENROLLMENT 2022
A Qualified Life Event (QLE) and
Changing Your Benefits Elections Important Dates
Generally, you may only change your benefit elections during
Oct. 13, 2021 Prepare to Make Your
Open Enrollment. However, you may change your benefit elections
Benefits Choices Page
during the year if you experience a QLE, such as:
is available
• Newly eligible dependents due to marriage or domestic
partnership registration Oct. 20, 2021 Open Enrollment
• Divorce or other loss of dependent eligibility official start date
• Birth or adoption
Oct. 27, 2021 Open Enrollment
• Moving outside of your plan’s service area Virtual Benefits Fair
• Any change to your childcare provider/situation that results
in a change in cost of 10 percent or more Nov. 9, 2021 Open Enrollment
Benefit changes that are made due to a QLE during the fourth quarter official last day
of 2021 (October, November and December) cannot be made online;
instead, you must call the Benefits Service Center at 1-833-476-2347 Nov. 10, 2021 Open Enrollment
to make these changes. All QLE changes must be made within 30 days Correction period begins
of the event.
Nov. 19, 2021 Open Enrollment
Correction period deadline
Address or Phone Number Changing? - Last day to make any
changes to your coverage
If you have moved, notify your agency’s Human Resource Services
to update your address. If you have not done so as of yet, make sure
Nov. – Dec. 2021 New Dependent
you review and designate your Communication Preferences found
Documentation -
on my mybenefits.ocgov.com. By doing so, you will not miss out on
Refer to your
important information sent to you from the Benefits Service Center.
Dependent Verification
Notice for due date
Dec. 2021 If you “Waive” County
health coverage as of
Jan. 1, 2022, watch for
the notification to submit
proof of other coverage
by the given deadline
Jan. 1, 2022 You should receive your
new ID card if you elected
a new health plan
- Employees who are
currently enrolled in
Wellwise Choice or
Sharewell Choice will
automatically receive
new ID cards as part
of a required update
Jan. 31, 2022 Deadline to file an OCHS
Wellness Credit appeal
with StayWell Customer
Service at 800-492-9812
453171 Copyright © 2021 The StayWell Company, LLC. StayWell
is a registered trademark of The StayWell Company, LLC.
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