CHIEF OPERATING OFFICER PROFILE: HUNTERS RUN COUNTRY CLUB BOYNTON BEACH, FL

CHIEF OPERATING OFFICER PROFILE:
                                      HUNTERS RUN COUNTRY CLUB
                                           BOYNTON BEACH, FL
THE CHIEF OPERATING OFFICER OPPORTUNITY AT HUNTERS RUN COUNTRY CLUB

One of the larger and original Palm Beach County residential community clubs, Hunters Run Country Club has
enjoyed a great history of stability within its leadership team and has a record of strong support from its
membership. Its 20+ year tenured Chief Operating Officer (COO) will be retiring at the end of the year and the Club is
embarking on a search to fill those shoes!

Embarking on this transition, the Club is looking for a highly engaged, motivated, forward-thinking, appreciative, and
respectful leader who recognizes his/her significant influence in all that he/she touches in the organization. The
leadership team is filled with several 10+ years tenured and capable department heads who want to continue to
grow in their roles and provide a continued elevation of the member experience. A COO who exemplifies the “tone
at the top” friendliness and approachability currently found in the organization is key, as is someone who is naturally
engaged, involved and “present” in the operation.

Hunters Run is a casual, unpretentious environment but one that requires thoughtful planning, effective goal setting,
administration, and innovation to remain relevant and competitive in a highly desirable market. This is an
outstanding opportunity for strategic-minded, naturally visible and transparent leader who wants to live and work in
one of the best, most sought-after club markets in the country!

Click here to view a brief video about this opportunity.

ABOUT HUNTERS RUN COUNTRY CLUB AND COMMUNITY

“Dedicated to Excellence,” Hunters Run Country Club encompasses 990 acres and resembles a five-star resort. The
Club has an understated elegance and comfortable self-assurance that allows members to be themselves, while
promoting a stress-free lifestyle that gives everyone the opportunity to get involved. Hunters Run is ideally located in
the Delray/Boynton Beach, Florida area and is just minutes away from beaches, cultural attractions, shopping and
dining from Boca Raton on the south to Palm Beach on the north.

This mandatory membership, owners only club and community offer 23 distinct neighborhoods, and each possesses
a unique and intimate feel with everything from apartments, townhouses, villas, single family and estate homes.
Twenty-four-hour manned security gates ensure the property is vigilantly patrolled, which adds to the feeling of
sanctuary for residents at Hunters Run.

The Vision is that “Hunters Run continues to excel as one of the finest private country club communities by exceeding
member expectations.” This is accomplished by offering exceptional amenities which include three meticulously
maintained 18-hole golf courses—each recently modernized and renovated—offering every kind of challenge for
every level of golfer. A brand-new and expansive practice facility features special short-game areas, while the golf
staff manages a full slate of events as well as clinics, lessons, and a well-stocked pro shop. Hunters Run is investing in
its future through recent renovations: total overhaul of one golf course totaling $5.5 M; and the creation of a resort
style pool and outdoor eating area totaling $8.3 M. Plans are in the works for a new and expanded state of the art
Racquet and Activities Center.

In testament to the quality of Hunters Run’s facilities, they have hosted numerous qualifying events, such as the PGA
Regional Tour, the U.S. Senior Tour, the U.S.G.A. Junior Tour and the U.S. Open local qualifying round.

The racquet program at Hunters Run is world-class with 20 Har-Tru tennis and 4 pickleball courts and an extremely
active events calendar. Staff manages a vibrant tennis “pool,” arranging regularly scheduled games and tournaments
for more than 400 members at every skill level.

Club life centers around the stylish and spacious 145,000-square-foot clubhouse which houses The Fitness Center
which offers the latest machines, personal trainers, classes in yoga, tai chi, barre, and more. The club provides
individual card rooms for men and women as well as an active bridge program. The spa and salon provide expert
services from massage and manicure to facial and hair care. The Lodge, in the clubhouse, provides 18 elegantly
appointed guest rooms. Guests and family of members can stay at the Lodge and use the facilities while visiting.

Adjacent to the clubhouse is the spectacular pool area, with a walk-in saltwater infinity pool, kids’ pool, hot tub, fire
pit, and Splash Bar. Just steps away is the outdoor Atrium where members can have drinks and light fare while
enjoying the 16-screen video wall.

Hunters Run members can choose from eight different dining venues, indoor or outdoor, featuring fine cuisine to
casual fare, as well as the new pizza and ice cream parlor near the pool.

The wide variety of member interest groups ranges from books, bird watching, sketching, and drawing to wine
tasting, current events, and choral and drama groups, to name a few. Entertainment is a key activity at Hunters Run,
with parties, top tier entertainment and lecture series.

There is a genuine camaraderie amongst the staff and members. The staff, many of whom have been at the club for
two decades and more, know everyone by name and know when to bring a favorite drink or dish. For staff and
members, “life is good at Hunters Run!”

HUNTERS RUN COUNTRY CLUB BY THE NUMBERS:

•   Approximately 1,650 memberships in various categories
•   Initiation fee - $40,000 (non-refundable) along with a $20,000 initial capital contribution fee (70% of which is
    refundable)
•   Annual dues for the full Golf, Tennis and Social Membership are currently $13,739, with step downs from there
    for other categories
•   Annual F&B Minimum - $1,400 for family and $1,050 for single
•   Approximately 90,000 rounds of golf
•   Gross Revenues of approximately $33 M
•   Annual Dues Revenue of approximately $20.3 M
•   F&B Volume – approximately $6.4 M with most of that from ala carte dining, and inclusive of gratuity charges
    and unspent minimums
•   Employees: Full-time Annual – 310, In-Season - 370
•   Average age of membership – 76; average age of new members joining - 65
•   There are a total of 17 Board Members, each serving three-year terms
•   There are a number of standing committees, several of which meet frequently, including: Audit, Budget &
    Finance, Community Relations, Construction Planning/Development, Election, Entertainment & Arts, Fitness &
    Pool, Food & Beverage, Golf Operations, Government Relations, Grievance – Intake, Grievance – Appeals, House,
    Landscape, Legal, Membership, Real Estate, Security, Strategic Planning, and Racquet Sports.
•   The Club uses NorthStar for its accounting and POS

HUNTERS RUN COUNTRY CLUB WEB SITE: www.huntersrun.net

HUNTERS RUN COUNTRY CLUB CHIEF OPERATING OFFICER POSITION OVERVIEW

The COO at Hunters Run has full responsibility for all aspects of operations of the Club, effectively managing all
resources and reporting to the President and Board of Directors and is expected to be the embodiment of an
“exceptional member-centric experience.”

In leading the management team, the COO will be representative of modern management “best service and member
experience” practices, while promoting a positive, engaging, responsive and highly competent service culture in all
operations. (Note: The Hunters Run POA, comprised of 23 local communities, is separately managed, but strong
coordination with the Community is necessary for overall success and enjoyment of the membership.)

The COO is expected to be an interactive “thought partner” with the Board and Committees, working closely with
both groups as they collectively make decisions and set “high level vision and strategic direction” for the long-term
well-being of the membership. All this should be done with a sincere, integrity-filled, hands-on style, recognizing the
need to be the “face” of Hunters Run both internally and in the external greater Palm Beach County club community.

The successful new COO at Hunters Run must possess especially strong skills in “mentoring” and “holding
accountable” senior staff and a group of meaningfully engaged and well-regarded employees who are looking for
that type of leadership.

Members recognize the enhanced continuance of an energized, well-trained and committed team is critical for
continued success in conjunction with new and innovative ideas and activities. A sincerely engaged, personally
invested, and instinctually ‘front facing’ style is particularly important for one’s success in this role. Being able to
have candid, thoughtful discussions with members as member expectations of involvement and conduct are being
refined is also critically important. Working with his/her team to improve and enhance the current service approach
and delivery of a “high end country club” product, the COO must seek and maintain a staff culture that will further
elevate the standards of delivery and refinement of the Hunters Run team. Recognizing when to be at the Club for
events, major activities and clearly understanding that his or her presence throughout operations and during high
usage times is important to develop member and staff trust and confidence is very important.

The COO must be a proactive part of the process of strategic planning, talent acquisition and retention, membership
recruitment and orientation, membership activities/services programming, ensuring that each of these areas of focus
consider current and future membership input and demographics. Additionally, he/she must recognize that all
amenities at Hunters Run need to be commensurate with the majority of members’ expectations, and that his/her
primary mission is to determine and ensure these levels are provided, often times compelling the Board and helping
to direct Committees to recognize trends, evolving demographics and what will help sustain Hunters Run for years
into the future.

A key requirement is to be able to work proactively with the Board and Club Committees, as appropriate, to keep
them focused on high level key goals and objectives that benefit the long-term well-being of Hunters Run, and to
ensure that significant capital projects are successfully executed, keeping all significant constituencies well informed
throughout. The Board is “not interested in running the Club,” and is looking for a more CEO-like mindset from its
COO who will take a strong role, be “out in front of issues,” and to provide them with solutions and execution leading
to successful outcomes where and when needed.

As with most innovative, high performance clubs, continually improving existing facilities, amenities and member
services, and introducing new programs and services to enhance member satisfaction and the overall value of
membership at Hunters Run is a critical success factor. Moreover, being highly proactive in doing so, sometimes
pushing the Board for support of certain actions is the desire; in essence, acting as a partner toward relevant
‘visioneering’ to make Hunters Run “the club community of choice” in the competitive local market is very important
and a priority.

INITIAL PRIORITIES OF THE NEW CHIEF OPERATING OFFICER

•   Observe, ask lots of questions, and listen. The strong view is that the Club “is not broken” and is functioning well
    in nearly every area.
•   Learn the make-up and “pulse” of Hunters Run; its strengths and its weaknesses and develop a strong vision of
    where you see operations and facilities moving in the future to be relevant, competitive, and highly desirable.
    Share your thoughts transparently with the Board, the leadership team, and members as they are developed and
    spend time getting to know each of these key constituency groups before instituting changes.

•   Spend time with the team (staff in all areas of operations); getting to know them, their abilities and aspirations,
    consistently using this time to further communicate the vision and mission of Hunters Run. Understand if and
    how processes and procedures have been developed, if in place and being followed, and whether or not they are
    appropriate or in need of modification.
•   Develop the Board and Committee relationship, working to create a strong bond and encouraging open
    communication.
•   Meet and sincerely interact with and engage as many members as possible.
•   Understand the status of projects and capital plans. Ensure that those underway are well-conceived and running
    as planned.
•   If unfamiliar, visit other local club communities to see what they are doing in terms of amenities, programming,
    activities, etc.
•   Hunters Run is in an extremely competitive staff competition environment from both other clubs and growing
    businesses. Maintaining or improving this staff competitive edge has been a big part of Hunters Run’s success;
    ensuring that it continues to be a differentiator is critical.

CANDIDATE QUALIFICATIONS

Ideally, a minimum of 7 - 10 years of progressive leadership/top level general management experience preferably in
a private member-owned club community with significant, multi-dimensional operations, or leading
resort/hospitality operations outside of the club industry in a similar dynamic, relevant operation. The Club will
consider well-mentored AGMs, but only from similarly large scale, iconic or nationally recognized club operations.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

•   A BS or BA degree (or equivalent) from an accredited college or university, preferably in business or hospitality
    management.
•   A CCM and CCE designation or similar accreditation outside of the club industry is desirable.
•   Property Manager Certification and License, or commitment to acquire within a reasonable period of time.

SALARY AND BENEFITS

Salary is open and commensurate with qualifications and experience. The Club, along with the typical senior staff
benefits, offers an excellent benefit package.

INSTRUCTIONS ON HOW TO APPLY

Please upload your resume and cover letter, in that order, using the link below. You should have your documents
fully prepared to be attached when prompted for them during the online application process.

Prepare a thoughtful cover letter addressed to Mr. Michael Soroka, President and the HRCC Search Committee and
clearly articulate why you want to be considered for this position at this stage of your career and why Hunters Run
and the Palm Beach County area will be beneficial to you, your family, your career, and the Club if selected.

You must apply for this role as soon as possible but no later than Monday, July 19, 2021. Candidate selections will
occur around August 1, with first Interviews expected in mid-August and second interviews before Labor Day, with
the new COO assuming his/her role in before year end 2021.

IMPORTANT: Save your resume and letter in the following manner:
“Last Name, First Name - Resume” &
“Last Name, First Name - Cover Letter – Hunters Run”
(These documents MUST be in Word or PDF format)

Note: Once you complete the application process for this search, you are not able to go back in and add additional
documents.

Click here to upload your resume and cover letter.

If you have any questions, please email Patty Sprankle: patty@kkandw.com

Lead Search Executive:

Kurt D. Kuebler, CCM
Partner, KOPPLIN KUEBLER & WALLACE
561-747-5213 – Jupiter, FL
kurt@kkandw.com
www.kkandw.com