CAREER SERVICES RECRUITMENT GUIDE 2018/19 - CENTRE FOR PSYCHOLOGICAL SERVICES AND CAREER DEVELOPMENT (PSYCAD) - UJ
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CAREER SERVICES Recruitment Guide 2018/19 Centre for Psychological Services and Career Development (PsyCaD) www.uj.ac.za/psycad
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Message from the Director: Prof A Burke Global competition, increasing use of information starting to change and employers are becoming technology, productivity growth and the frustrated because there are not enough workers readjustment of human and social values are only adequately prepared for today’s demanding some of the factors that are currently contributing jobs. Many companies are of the opinion that to the momentous changes in the world of work. universities are not preparing young people The exponential advances in informational adequately for employment. technology is characterized by a fusion of Given the above, it is therefore imperative that technologies that is blurring the lines between universities start looking differently at the career the physical, digital, and biological spheres. The services that they offer to students. Nationally speed of current breakthroughs has no historical and internationally, university career services are precedent and are affecting all industries. The shifting their focus away from just the traditional breadth and depth of these changes herald the career assessments and guidance to preparing transformation of entire systems of production, students for the world of work. The focus is not management, and governance. The future only equipping students with the “soft skills” that possibilities of advances will be multiplied by are important in the work environment, but also emerging technology breakthroughs in fields such broadening their exposure to new careers and the as artificial intelligence, robotics, autonomous expectations of employers. These entail multi- vehicles, 3-D printing, nanotechnology, faceted interventions, programmes and events. biotechnology, materials science, energy storage, Career fairs form only one component of this, and quantum computing. and it allows students to interact with companies, These advances also force us to start thinking not only to look for possible employment differently about careers as advances in opportunities, but also to discover new careers and what prospective employers are looking for. technology are making some jobs redundant, but are also creating spaces for new careers. I trust that the career fair will be a fruitful Company expectations of employees are also experience for both our students and companies. MEET THE TEAM Front left to right: Liesl Scheepers: Recruitment Programme Coordinator, Raeesa Mayet: Psychometrist, Cynthia Pottier: Educational Psychologist, Prof Alban Burke: Director, Stacey Fong: Counselling Psychologist, Juliet Joseph-Solomons: Team Leader Career Services & Shared Services, Lucy Chirwa: Counselling Psychologist Back left to right: Nokuthula Nkosi: Administrative Assistant, Winnie Makhwanya: Registered Counsellor 3
CONTENTS Message from the Director: Prof A Burke___________________________________________ 3 PsyCaD Career Services: Services to Students_______________________________________ 5 Career Fairs Programme 2018_____________________________________________________6 The Universum South African Talent Survey 2018____________________________________8 Career Resource Centre in PsyCaD________________________________________________9 Work Readiness Career Workshops_______________________________________________ 10 Work Readiness Programme: Feedback from students_______________________________ 11 Preparing for the Career Fair____________________________________________________ 12 Career Fairs can be a Golden Opportunity_________________________________________ 14 Employers rate candidate soft skills/qualities in order of importance__________________ 17 How should a cover letter look?__________________________________________________ 18 The Career Services Centre and first-generation professionals in the 21st century_______ 19 Cover Letter Example___________________________________________________________ 21 Full-length CV Example_________________________________________________________ 22 CV Tips_______________________________________________________________________ 24 Summarised CV Example_______________________________________________________ 25 Job Search Strategies__________________________________________________________ 27 Get your Facebook Profile Job Search Ready______________________________________29 Proudly UJ Alumni: The Katlego Kgasoane Journey_________________________________30 Interviews 101__________________________________________________________________ 33 11 Things to never say in an interviews, according to a hiring manager_________________34 Tips on how to avoid a BAD social media rep______________________________________36 How to Ace a Skype Interview___________________________________________________ 37 ASSESSMENT! What now?______________________________________________________39 Negotiating Salary: Questions to ask_____________________________________________40 A 3-step plan for turning a job rejection into an opportunity__________________________43 LinkedIn Etiquette______________________________________________________________44 Know Your Rights______________________________________________________________45 Starting your adventure_________________________________________________________ 47 You want to be a manager? Act like one.__________________________________________48 Business Etiquette______________________________________________________________49 PsyCaD Career Services: YourCareer______________________________________________ 51 Your profile on LinkedIn_________________________________________________________55 10 Social media moves that could completely sabotage your career___________________ 57 Disability Unit Information_____________________________________________________ 60 Writing a resignation letter______________________________________________________ 61 Need some career direction?_____________________________________________________63 What you need to know about cost to company____________________________________64 The power of networking in a global age__________________________________________66 5 Strategies you should use to compensate for a lack of experience___________________ 67 Join the Career Development Peer Buddies Programme_____________________________68 The importance of emotional intelligence in the work place__________________________69 4 Skills employers say new grads are lacking_______________________________________ 71 Company Overviews & Recruitment Drive Information_______________________________ 73 4
PsyCaD Career Services SERVICES TO STUDENTS Walk-In Services Interview Skills Career Guidance Work Readiness Workshops Career Assessments Recruitment Programme Job Search Strategies • Career Fairs CV Writing • Company Presentations Cover Letter Writing • Recruitment Guide Keep up to date with the latest on bursary, internship and graduate programme opportunities. Join us on the YourCareer Job Portal Follow us on: PsyCaDCareerServices @PsyCaD uj_career_services APB Impala Court I APK C-Ring 1 I DFC House 2, Louisa Street SWC Adelaide Tambo Building (Academic Block)
Career Fairs Programme 2018 We would like to thank all the Law Companies who participated in the Law Career Fair on 6 March 2018. LAW CAREER FAIR AUCKLAND PARK KINGSWAY CAMPUS: 6 MARCH 2018 • Adams & Adams • Hogan Lovells • Baker McKenzie • Law Society of SA • BBM • Legal Aid SA • Bowmans • MacRobert • Cliffe Dekker Hofmeyr • Phatshoane Henney • Clyde & Co • Spoor & Fisher • ENSafrica • Tonkin Clacey • Eversheds Sutherland • Werksmans • Fasken 6
UPCOMING GENERAL CAREER FAIR AUCKLAND PARK KINGSWAY CAMPUS: 20 – 23 AUGUST 2018 The following companies registered to participate in the General Career Fair. These companies will be exhibiting on the UJ APK Foyer from 20 – 23 August 2018. The final programme will be available during the first week of August 2018. • ACCA • Massmart + Walmart • Adapt IT CaseWare Africa • Mazars • Africawide Consulting • Mercedes-Benz South Africa Limited • Afrizan Cadet Academy • Monocle Solutions • Air Products • Moore Stephens • Allan Gray • Mr Price Group • Atos • MSD • Auditor General • MTV Media Networks Africa • BASF • National Treasury • BDO • Nedbank • BMW SA • Ngubane & Co • BP • Nolands • Bryte Insurance • Omenon • Business Partners • OPSI SYSTEMS Pty Ltd • Cartrack • Oracle • CFA Society South Africa • Platform45 Information Solutions • Chartered Accountants (SA) Medical Aid • PSG Fund (CAMAF) • Public Investment Corporation • CIMA • PwC • Culture Care Au Pair South Africa • Rand Water • Dariel – Software Development • RCL Foods • Decathlon • Retro Rabbit • Defy • Rheinmetall Denel Munition • Deloitte • Rich Products Corporation • DetNet • RSM • DHL Supply Chain • SAIPA • Distell • SARS • Energy Partners • Shoprite Checkers • Entelect Software • Small Enterprise Foundation • EY • South African Institute of Accountants • First National Bank (SAICA) • Foschini • Standard Bank • Grant Thornton • Tiger Brands • Investec Bank Ltd • Total SA • IRBA • Truworths • Italtile Ceramics Limited • Tuffias Sandberg • Johnson Matthey • VAT IT • K2 Workflow South Africa Pty Ltd • Verdant Capital • KPMG • Volkswagen • L’Oreal SA 7
Looking for a creative space to get your career journey started? Join us at the Career Resource Centre (CRC) in PsyCaD Check out career Do career magazines for research the latest on job using our markets computers Books to guide Company you in planning brochures your career path Notice boards: job vacancies, bursary information and workshop information Please join us at our PsyCaD Career Resource Centres (CRC’s) across all 4 UJ campuses 9
WORK READINESS CAREER WORKSHOPS SECOND SEMESTER 2018 AUCKLAND PARK KINGSWAY CAMPUS (APK): MONDAYS Date Time Venue Topic Preparing for the 30 July 2018 11:20-12:05 C Les 308 Career Fair 13 August 2018 11:20-12:05 C Les 308 CV Writing 17 September 2018 11:20-12:05 C Les 308 Interview Skills 8 October 2018 11:20-12:05 C Les 308 Job Search AUCKLAND PARK BUNTING ROAD CAMPUS (APB): TUESDAYS Date Time Venue Topic Preparing for the 31 July 2018 11:20-12:05 B Blue 13 Career Fair 14 August 2018 11:20-12:05 B Blue 13 CV Writing 18 September 2018 11:20-12:05 B Blue 13 Interview Skills 9 October 2018 11:20-12:05 B Blue 13 Job Search SOWETO CAMPUS (SWC): THURSDAYS Date Time Venue Topic Preparing for the 2 August 2018 11:20-12:05 PsyCaD Boardroom Career Fair 16 August 2018 11:20-12:05 PsyCaD Boardroom CV Writing 20 September 2018 11:20-12:05 PsyCaD Boardroom Interview Skills 11 October 2018 11:20-12:05 PsyCaD Boardroom Job Search DOORNFONTEIN CAMPUS (DFC) FRIDAYS Date Time Venue Topic Preparing for the 3 August 2018 11:20-12:05 JOB 3412 Career Fair 17 August 2018 11:20-12:05 JOB 3412 CV Writing 21 September 2018 11:20-12:05 JOB 3412 Interview Skills 12 October 2018 11:20-12:05 JOB 3412 Job Search
Work Readiness Programme: Feedback from students Being prepared for the world of work is not just about acquiring academic knowledge that students learn throughout their academic career. The development of soft skills are just as important as learning hard skills. To assist with helping students be work ready, the Career Services unit in PsyCaD offers a variety of workshops covering topics from “Interview Skills” to “Job Search Strategies”. Feedback from some of the students who attended the workshops are as follows: “I loved this workshop for communication “This workshop was “The workshop should skills. The presenter was great, keep it up.” be extended to amazing. So much useful undergraduates as they information!” would greatly benefit.” “Thank you for the workshop and for the great CAREER “The presenter was so articles in the recruitment WORKSHOPS: guide. The CV writing informative and very workshop has changed the FEEDBACK helpful. It addressed way I view my CV and the FROM things that students were role it plays.” not aware of.” STUDENTS “The facilitator helped “The workshop was with understanding the extremely helpful, informing concepts very well. She and enlightening. I would “I would recommend this was approachable and like to thank PsyCaD for workshop to others!” engaging.” this experience!”
PREPARING FOR THE CAREER FAIR Career fairs are the perfect opportunity to network with potential employers and empress them with your knowledge about their company as well as your career objective. Many students make the mistake of only attending career fairs to obtain free merchandise, instead of going in with the mindset of landing an interview with a potential employer So, follow these easy steps to see if you are ready for the next Career Fair: 12
HOW TO BE PREPARED FOR THE CAREER FAIR IS YOUR CV AND COVER LETTER UP-TO-DATE? NO YES • Grab a Career Recruitment Guide Have you practiced your • Watch the CV writing video on NO opening statement and Ulink or one of the Career Resource handshake? Centre computers • Create your CV using the CV Builder on YourCareer Prepare a YES concise, well-prepared overview of Set up an appointment what you have with a Career Consultant Have you prepared to offer. at PsyCaD for feedback. what you will wear? Prepare a well-fitted pants, blazer and YES clean shirt. Look neat and presentable. How about research on the companies you are interested? NO Have you prepared at least two questions to ask each potential employer? YES Looks like you are not only ready Be organized and take notes about each company and for the Career Fair but to blow your potential future employers YES organize brochures and contact information. Are you prepared to away! Happy networking! be called for an interview? Article written and infograph created by: Ms. Lucy Chirwa, PsyCaD Career Services: Counselling Psychologist. 13
Career Fairs can be a Golden Opportunity Some Do’s and Don’ts For Your Next Career Fair If you’re on the hunt for a new job, attending a career fair can be a great use of your time. You get the opportunity to find out which companies have openings, meet some of the hiring managers responsible for filling positions, tout your skills and accomplishments, and network with other job seekers who are in the same boat you are. Consider these career fair do’s and don’ts to make sure you’re conducting yourself appropriately. DO: BRING YOUR CV Show up to any career fair with several copies of your updated CV in hand. Make sure your CV is customized for the type of position you’re seeking, and stick to a format that is clean, simple and professional. Ask friends, family or colleagues to review your resume prior to the career fair, and listen to their feedback. DON’T: BRING YOUR FRIENDS It’s not a good idea to show up to a career fair with a group of friends. Think of the event as a series of brief job interviews. Come solo to show the hiring managers that you’re confident and enthusiastic about finding a position. 14
DO: SELL YOURSELF A career fair presents the opportunity for you to introduce yourself to a lot of influential people in your industry, so it’s important that you have an elevator pitch ready to go. In a 30-second speech, tell who you are, what you want to do and what skills you bring to the table. Practice your pitch for several days before the big event. DON’T: ASK A LOT OF QUESTIONS The majority of your time at a career fair should be spent meeting hiring managers and telling them about your skills, accomplishments and qualifications. You shouldn’t spend the whole time asking questions. If you want to know about the organization’s mission, products or benefits, do your research prior to the event. DO: DRESS FOR SUCCESS This is not the time for casual attire. Dress for a career fair like you’re dressing for a job interview. Choose a business professional wardrobe; stick with a solid- coloured suit and polished shoes. Make sure your hair is neat, nails are clean, and cologne or perfume is minimal. DON’T: FADE INTO THE BACKGROUND This is your chance to shine and set yourself apart from other job seekers. Resist your instinct to blend in with the crowd. Make your presence known by circulating to meet various hiring managers and presenting a professional image. A career fair is a great way to get your name, face and CV out there. By rubbing elbows with the hiring decision-makers at some of the top companies in your industry and networking with other job seekers, you may be on the fast track to getting the job offer of your dreams. Study these career fair do’s and don’ts to make sure you’re making the most of the opportunity. Sourced from: https://www.nexxt.com/articles/some-do-s-and-don-ts-for-your-next-career-fair- 20776-article.html 15
THE CAREER SERVICES CENTRE AND FIRST-GENERATION PROFESSIONALS IN THE 21ST CENTURY In retrospect, the purpose of education in that multiple realities do exist for different careers and how to change higher education people and are further compounded by the as the globe evolves, will be a task that X, Y and Z generational notions, the third requires honesty and acknowledgement. gender and socio-economic status of society We continue to seek innovative and creative as the result of the ills of the past. ways to connect with all our students and also aim to get students to participate in In the last century, the manner in which securing their career goals and objectives. career services offices operated has changed dramatically, and putting it in simple terms, The challenge, however, is that students the move has been in some instances towards often do not participate in something that becoming more multidisciplinary, taking into they do not understand, and the assumption account the needs of all stakeholders. The is that students do not understand careers. focus has certainly been on transforming Therefore, more time must be invested in from small walk-in facilities, termed a Career educating students on careers. Services office, to institutional networks that aim to be inclusive and servicing stakeholders For the purpose of enriching the lives of our such as students, faculties, alumni and students and understanding our context, the corporates in order to create a wholeness Fourth Industrial Revolution has stemmed in the life of the ultimate product, a young from the need for progressive change and professional. in order to propel tones of questioning good citizenship and sustainability, at the very least. In further expounding on how a Career Notably, many universities are placing their Services office wholeheartedly shapes and career advisory and employer engagement impacts on ensuring the success of students, divisions on a rather changing trajectory, it is worth noting that from the day students bearing in mind multiple discourses, from diverse backgrounds enter university representations and even stereotypes based life at UJ, there is a conscious process of on what a career services office is meant transforming students, young and old, to look like, and assisting a diverse student male, female and transgender, opulent and generation in order to ensure a generation of underprivileged into becoming work-ready professionals that can easily take society into professionals. Perhaps this very diverse the next generation. composite of student profiles is what is leading to a global shift and is what reaffirms In expanding on this line of argument, the the preference of so many recruiters to student experience plays a rather crucial consider the move away from only recruiting role in positively crafting and shaping the from elitist or privileged universities. This in final product, still relevant in South Africa essence, is what sets UJ apart when it comes and for the purpose of many families and to recruiting students for the workplace. the population at large, as the result of their socio-economic status of “first-generation In South Africa this holds relevance in our professionals”. Regardless of this trajectory current changing trajectory with instances and discourse at hand, one must be cognisant such as #FeesMustFall, and is also connected 19
to the whole process of transforming career encompass diverse socio-economic challenges services bodies. It is worth noting that this faced by these students along the lines of race, change in the career services domain is not class and gender. That is what is creating job only pertinent to South Africa but a global opportunities and employment avenues for reworking based primarily on the dawn of students. the Fourth Industrial Revolution. Furthermore, In conclusion, we at Careers have taken the this type of institutional change required is position that it is important that our office not all new to the South African trajectory, does not become an office affiliated with as futurists and innovators of our time purely assisting with career development have already made provision for change. or career counselling when the issues that Therefore, the correct processes and systems remain at the heart of our students’ needs have been instituted to ensure that this new are that of job creation and recruitment technological revolution will fundamentally opportunities. This, therefore, has become alter the way we live, work and relate to a priority for us at the Careers Office, to set one another, and take effect in a way that is young professionals on course to fulfil their integrated and comprehensive, involving all aspirations and dreams linked to securing a stakeholders of the global polity, from the job either in line with their field of study or public and private sectors to academia and not, depending on their preference. civil society. In elaborating on this, the careers space This sort of focus is something that is is a dynamic environment that has been becoming a requirement for a progressive revamped recently in order to cater for career services office, as it seeks to address the needs of our students and employers. directly the social conditions of our South The Career Services Business Centre aims African context that are aligned to the to satisfy the needs of its students and essentials of First-Generation Students and employers in a rather universal manner, that complements the needs of First-Generation is in line with its very purpose and vision of Professionals. creating excellence. It can also be attributed to the differing Written by: Juliet Joseph-Solomons, PsyCaD: First-Generation Student Experiences, which Team Leader Career Services & Shared Services 20
COVER LETTER EXAMPLE 21
FULL-LENGTH CV EXAMPLE 22
FULL-LENGTH CV EXAMPLE 23
SUMMARISED CV EXAMPLE
JOB SEARCHING STRATEGIES NETWORKING IS KEY It is clear to see that the world is fast changing, and with technology, the world is interconnected. Keeping this in mind, it is safe to say that networking is becoming an important component to career success. When we talk about networking, we also mean electronic networking; creating a LinkedIn account and connecting with the relevant people is a good place to start. Also, connect with people you can learn from, ask them to go for coffee or to visit their business. If networking is a new concept to you, take some time to brush up your skills, especially if you are an introvert. Try new things like searching on the Internet for network events in your industry. Get out, meet people, and force yourself to get out your comfort zone. The next person you greet could be your key to success. PERSONAL BRANDING This is how you want people to perceive you. It is always important to remember that in our interconnected world, people see and hear everything, and you should be aware of how you conduct yourself. It means building up your portfolio, and cleaning your social media accounts. Get your name out there and brand yourself as an expert in your field. Who knows, you may just have employers chasing after you if you have done a good job. 27
SEARCH FOR THE RIGHT JOBS Use different job search engines such as Pnet, Careers24, Indeed, Jobmail, just to name a few. You are able to create an account on these platforms where recruiters are able to find you. Make sure that your account is professional and that you include all necessary information – especially your contact details. Once you have created your account, you are able to search jobs, and narrowing your search criteria can save you time and give you relevant job listings. VISIT COMPANY AND ORGANISATION WEBSITES Many companies and organisations post their job openings right on their own websites, usually under an Employment or Careers link. USE A RECRUITMENT AGENCY OR RECRUITER/HEADHUNTER There are companies out there that specialise in helping people find jobs. Some of them even focus on working with university students and recent graduates; these are known as recruitment agencies. There sole purpose is to collect job specs from hiring companies, and source out candidates for those postings. Recruitment agencies handle the interview process for the hiring company and the company pays for this service. A word of caution, however, while most organisations receive their fees from employers (and not you, the job seeker), some will seek money from you. So be careful, and make sure you know who is paying the bill. Initially, the recruitment agency or recruiter does not charge the job seeker any fee. DO NOT LIMIT YOUR OPTIONS Job searching is a job in its self and it requires time, attention and tracking yourself. Consider options of job shadowing and visiting companies to expand your search and to also learn and network. Do not let a job advert or article intimidate you; customise your CV and cover letter accordingly and submit. Remember to motivate very well in your cover letter and being honest in your CV and cover letter. USE SOCIAL MEDIA AND TECHNOLOGY TO YOUR ADVANTAGE If you have a smartphone, you have the opportunity to apply for jobs at every opportunity. You are able to receive job alerts through the platforms that you have registered on and keep up to date. Make use of social media, such as Twitter, Facebook and LinkedIn to follow companies in your industry and constantly read up on their postings, as some companies and organisations use these social media platforms to advertise their postings. Written by: Winnie Makhwanya, PsyCaD Career Services: Employer Relations Coordinator Source used to gather information: https://careers.workopolis.com/advice/job-search-strategies-2017-experts/a 28
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PROUDLY UJ ALUMNI THE KATLEGO KGASOANE JOURNEY My name is Katlego Kgasoane, a youth activist that currently resides in a township known as Soweto, in the City of Johannesburg. I come from a humble and Christian household, where I learned the values and principles of hard work, kindness and doing your best to help uplift those around you. I completed my matric in the year 2011 at a school known as Seana Marena High School, which is based in Mapetla, right in Soweto. During my time in high school, I was interested and participatory in a number of activities. These include taking up leadership positions in school (RCL), taking more interest in sports and excelling in my studies. One of the subjects I enjoyed was history, which may explains my passion for politics and leadership. After completing my matric, I furthered my studies with the University of Johannesburg in the year 2012, I enrolled in a course known as BA Public Management and Governance (PMG) and majored in Political Sciences. After completing my degree and graduating in the year 2015, I was also blessed to qualify and do my honors degree in the same course and with the same institution, which I enjoyed even though it required a lot in me. I was able to thrive while under pressure and I ended the year on a high note in 2016. Outside of my university life, I managed to be engaged in volunteering with orphanage homes once in a while and I was involved in doing promotions and activations for different companies, such as The Creative Council (TCC) and Candy Floss Marketing, to make extra money for myself. Since I was passionate about leadership and politics, I had to find a political home that represented my struggles, vision and ideals and that is when I became a volunteer within the African National Congress (ANC). I was recognized as a potential youth activist, which led to me being elected into the youth executive structure in my branch as a treasurer. After I had completed my BA Honors in Public Management and Governance, I embarked on a journey to find employment, I was looking forward to establishing a career in the public service and little did I know that it would be difficult. Having to apply each week was a challenge, I had use my resources wisely, I always had to be up to date with new posts and in the process be patient for my moment to come. I also managed to attend dialogues and workshops, the purpose of this action was to network, improve my knowledge and skills and eventually seek opportunities. I did not want to limit myself to the public sector; I was also intentional in applying to private companies and civil society organizations. 30
I had to wait for 4 months to catch my break, after I had secured a 3 month internship with the Mandela Institute for Development Studies (MINDS), a continental think tank that seeks to address development challenges in Africa. Through my hard work, determination, persistence, discipline I was offered a contract to occupy the role of Team Support, which I still am to this day. This journey has exposed me to discovering the African continent through travel, it has allowed me to engage and exchange ideas with other young people, to occupy leadership roles and serve my community. Being part of the development agenda has motivated me to consider perusing my Master degree in a year or two, I also plan to join other start up organizations to contribute and play my role in the process. Being part of MINDS has encouraged me to seek more opportunities on the African continent and peruse a vision of Pan- Africanism. 31
KINGJAMES 42466 Build a career that lasts In 1795, Nicolas-Jacques Conté invented the pencil. Who knows how many stories, scientific insights or works of art might have gone unrecorded without it? Back then, things were made to last. At Sanlam, we still believe in this way of thinking. That’s why we’ve spent the last 100 years building a better world for others to inherit, and that includes investing in future leaders, like you. If you join Sanlam as a graduate, you’ll be placed in one of our Graduate Programmes, where we’ll guide you to realise your ambitions, grow your skills and develop your leadership potential to last for years to come. Apply for one of our Graduate Programmes today. www.sanlam.co.za/graduates For generations to come Sanlam is a Licensed Financial Services Provider.
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11 Things to never say in an interview, according to a hiring manager Over the years, I have interviewed Let’s take a look at some interview hundreds if not thousands of candidates pitfalls that instantly highlight a lack of for jobs in a variety of industries, roles confidence and a few tips on how to avoid and countries. There have been countless them: memorable moments, both good and bad, which is why I am thrilled to share my 1. “So, you’re in the tech space…” or insights into what I look for in a candidate “So, you’re a leader in the tech during interviews. space, right?” I can usually get a good idea of who I’m If it’s clear that the company you are about to meet from the first read of a interviewing with is indeed in the tech candidate’s CV, but during the interview, space, then you haven’t said anything it all comes down to preparation, positive smart! What you’re doing is making attitude and potential. To me, a successful idle small-talk. Throw-away statements interview is founded on the combination of like this may put the interviewer on the things – from verbal to non-verbal – which defensive – and turning this statement can all be summed up with one word: into a question demonstrates a lack of confidence. confidence in what you’ve said and your need for the interviewer’s validation. Confidence is about open and engaged You’re either nervous, haven’t done your body language – sitting tall, not fidgeting homework – or both. Avoid this at all costs. and giving your full attention to the interviewer. Speaking confidently about 2. “What exactly does the company/this your experience and letting your passion department do?” shine through is key. Knowing how to frame your questions and ask them in a Finding the answer to this question is part way that gives you the insights you need of your research. Your questions need to to make an informed decision about your show that you’ve put in the time and done future also goes a long way in building an some basic research about the company aura of confidence. and its role. Instead, consider asking 34
what projects the department is currently everything, you’ll give the impression engaged in or what challenges it faces, there’s nothing your prospective employer with a view to highlighting the value you can teach you. Your eagerness to learn is can bring. one of the key traits an interviewer looks for. 3. “Why did you want to interview me?” 8. “I’m so excited/thrilled/passionate or “What did you like most about me about … spreadsheets.” from reading my CV?” Your passion for Excel may know no Any good interviewer will have read your bounds, but be clear about where your CV and will have an idea of what makes passion truly lies, not where you think you a good candidate, but they are unlikely the interviewer wants it to be. Hone to show you their hand. Instead of asking the message you want to leave behind. this, prepare to answer questions like ‘what Perhaps you’re truly passionate about impression do you think your CV gives me organisation – so say that and give about you?’ examples of when you turned a chaotic situation into a manageable one. 4. “What skills do you think I could bring to the role?” 9. “I liked the blog you wrote on X.” Framed this way, this question subtly If you’re going to make this statement, defers to the interviewer to highlight your qualify it. Say why you liked it or what it skills, which is the wrong way round. meant for you. Perhaps the blog sparked a Rather, be prepared to talk about your creative idea that you’d like to talk about. skills and relate them to the requirements Otherwise, it’s another indicator of nerves listed in the job description. Work your – a poor attempt to get your interviewer on message into your response if your your side. interviewer says ‘tell me about yourself ’ or another appropriate point. 10. “When I worked at company X, I really didn’t like their approach to Y. How 5. “Would I be a good fit for the team?” does your approach to Y work here?” This is not a bad question to have in the Be careful not to ask your questions framed back of your mind – but it’s not one to ask around a negative experience of a current the interviewer! Other questions to ask or former employer. Keep things positive yourself before the interview and again on and respectful and be delightful. Instead, reflection afterward are, ‘Is the company simply ask ‘How do you approach Y?’. culture aligned with my values?’ ‘Can I keep up with the pace?’ ‘Are these the kinds 11. “I don’t have an answer for you.” of colleagues I want?’. Interviews are not a trip down easy street 6. “I’m awful at X…” – so don’t expect them to be. A good interviewer will throw you a curve ball Don’t work against yourself. Be humble, from left field. They’re looking to see how not self-effacing. Rather than focus on a you think on your feet. If you freeze, it’s not weakness, re-frame it. Instead, talk about ideal, but if you truly don’t have an answer an area you would like to improve and ask in the moment, tell them you’ll come back about opportunities for training at the to them – and if you say that, make sure company. you do. 7. “I’m amazing at X…” Sourced from: https://www.glassdoor.com/ blog/never-say-in-an-interview-ibm/ Statements like this can work against you, as well. If you claim to be expert at 35
HOW TO ACE A SKYPE INTERVIEW Before you can get onto the first rung of the career ladder, you must overcome the dreaded initial hurdle: the interview. Whether you’re a seasoned pro or you’re just getting to grips with how it all works, it’s crucial to prepare thoroughly, and Skype interviews are no exception. A wonder of the internet age, Skype interviews are perfect for anyone unable to travel to their interview, or only available outside of working hours. However, being in the comfort of your own space doesn’t mean you can totally relax – you still need to bring your A game, and we’ve got a few pointers to help you do as good a job as possible. LOOK THE PART You might think of Skype interviews as the perfect chance to pair your smartest shirt with some PJ bottoms, but if you get caught out this could look unprofessional. If the doorbell rings half-way through your interview, or you need to rush into another room to grab some notes that you weren’t expecting to use, your interviewer won’t want to see those Star Wars pyjamas, and you could risk giving the wrong impression. Dress like it’s a face-to-face interview, and make sure you look at the camera, rather than your own digital reflection. Checking the time of an interview before it begins is always sensible, but even more so if you have to factor in different time zones. When you schedule your appointment, state which time zone you’re making reference to (for example, 17:30 GMT) so everyone can be on the same page. It’s also important to know which one of you is going to initiate the call, as this will prevent either of you waiting unnecessarily and demonstrate how organised you are. Have all of your interview notes and preparation to hand before you begin so you don’t have to spend a long time searching for the information you need. If there’s anything particularly important you need to see at all times, create a sticky note on your computer so you can spot it immediately. CLEAN UP YOUR PROFILE Starting a call with bby_girl.17 might not immediately endear your potential employer, so stick to something professional and mature. A great starting point for cleaning up your profile is to have a friend log into Skype and find you, as they may catch something that you have missed. Make your profile picture smart and close to your 37
application picture, if not the exact same one. Remove any references to the girls’ holiday in Napa from two years ago – just to be on the safe side. CHECK YOUR TECH The last thing you want during your Skype interview is to discover that your audio doesn’t work, or that your Wi-Fi runs slowly with video. Give a friend or family member a test call a few days in advance, as this will show you if everything is in working order, and allow you time to fix anything that’s not right. Check the camera, microphone, speakers, Wi-Fi strength (and maybe invest in an Ethernet cable if anything is amiss), and the lighting in your room. Once all of these are perfect, you’ll be good to go. It’s also a good idea to have a backup plan ready in case there are complications – could you phone them instead if your connection fails? YOUR ENVIRONMENT Turn on your webcam and take a look at what you can see around you. Is there a big pile of dirty laundry in the corner? Are there cobwebs in the corner? Does the dog bed ruin the ambiance? Make sure that your interview environment looks clean and professional, and if you live with other people maybe check that they can stay out of the way while you’re online rather than appearing randomly in the background. This counts for pets, too! Above all, remember to smile! Having a computer screen between you can make you feel a bit more distant, so you need to make up for the lack of visible body language by appearing as friendly and approachable as possible. Any interview is daunting, but preparation is key, and these Skype-specific recommendations should help you get ready to make the best impression possible! Sourced from: https://www.studentemploymentservices.co.uk/blog/how-to-ace-a-skype-interview 38
ASSESSMENT! What now? “Your Interview will include the completion of an assessment.” Have you ever come across these words and felt as if you were venturing into the unknown? The fear of not knowing what to expect, coupled with the pressure to land your ‘Dream Job’ may make the assessment process seem like a daunting encounter… Fear not fellow examinees! The PsyCaD Assessment Team has shared some useful tips below on the process. Keep calm and keep reading. HOW TO PREPARE FOR AN ASSESSMENT SESSION, AND WHAT TO EXPECT DURING THE PROCESS: • You cannot study for any assessment instrument. • You can, however, ensure that you: o Get a good night’s rest. o Have breakfast before you come for the session. • During the Assessment Session, remember to: o Stay calm, and try your best. o Read each question carefully, and make sure you understand what is expected of you or what is asked. o Be honest when answering, because you do not know exactly what the company is looking for. Know that there is a difference between a test and a questionnaire (see below): TEST QUESTIONNAIRE There is only one correct answer There are no right or wrong answers. per question. It is normally timed. There is normally no time limit, but try not to ponder over Therefore, work as fast as you can, answers too much. without jeopardising accuracy. Or: There is normally no time limit, but try not to excessively ponder over your answers. Try to avoid the middle responses or using the ‘uncertain’ option. The more information you can provide, the more there is that the company can use. Written by: The PsyCaD Assessment Team – Ms Kersha Mintram, Ms Fatima Jogie, Ms Sugretta Botha and Ms Raeesa Mayet 39
Negotiating Salary: Questions to Ask As a creative professional, you know how to ask you deserve more pay: In a survey by The your clients the right questions to arrive at a Creative Group, 45 percent of advertising and solution that works. But are you using the same marketing executives polled said candidates savvy when it comes to negotiating salary? try to negotiate salary when presented with a job offer. Regardless of where you are in your job search or in your career, here are six questions to ask yourself or your potential employer. BEFORE NEGOTIATING SALARY 1. HOW MUCH DO I WANT AND NEED? Before you walk into a salary negotiation, and even as you’re sifting through job ads, you need to know your bottom line. First, think about your salary history: You don’t want to go lower than what you’ve been making unless you’ve moved to a less expensive city, you believe the benefits or bonus structure compensate for a lower base salary, or the job is less demanding than what you have done before. Next, consider your present obligations and future financial goals. Remember, the best time to boost your annual salary is before you accept a job offer, not after you’ve been with the same employer for several years. Don’t shy away from negotiating if you think 40
Yes, you can negotiate more than just the salary. According to another survey by The Creative Group, 36 percent of advertising and marketing executives said candidates most often ask for more vacation days, followed by flexitime (26 percent) and telecommuting options (15 percent). Although the employer’s policy may be to give every worker the same non-wage compensation, there may be wiggle room for certain perks during a salary negotiation. 4. WHAT’S THE POTENTIAL FOR SALARY INCREASES AND PROMOTIONS? OK, so the employer puts a so-so salary on the table and can’t go any higher. Is that enough reason to turn down the job? Not necessarily. If there are frequent opportunities to move up in the ranks – with corresponding raises – it may still be worth it to sign on. While you’re talking money during a salary negotiation, also ask about signing and retention bonuses. 2. HOW MUCH ARE OTHERS MAKING? AFTER THE SALARY NEGOTIATION It would be uncouth to poll your future colleagues about their wages, but you can 5. IS IT TIME TO STOP PUSHING? consult resources like The Creative Group Many hiring managers expect candidates to Salary Guide to see what creative professionals push back once or even twice during a salary with your skills and experience are earning. negotiation. But be careful: If you ask for too Having this information can help you gauge much or refuse to negotiate, an employer whether the posted salary range or an actual could perceive you as difficult and rethink offer is laughable, on target or outstanding. the offer. At the same time, don’t settle for DURING THE SALARY NEGOTIATION a package you’re unhappy with. If you’re not getting what you need during a salary 3. WHAT’S THE ENTIRE PACKAGE? negotiation, be willing to bow out gracefully. Salary is just one part of the total compensa- tion, albeit a very important one. Consider 6. CAN I GET THAT IN WRITING? the robustness of the rest of the package: Before you formally accept a position, get the final details of your negotiated wages • How is the medical insurance? Is it bare and benefits on paper; verbal agreements bones and expensive, or comprehensive with are far less binding than written ones. Ask low out-of-pocket costs? for all the details on bonuses, perks, work • Are 401(k) contributions matched? If so, up to hours and so forth, and review them carefully what percent? before formally signing on. • Does the company offer reimbursements for education and training? A salary negotiation can be stressful, but it’s • Would you get the requisite two weeks of an important part of the job search – one vacation, or is the employer more or less that will have repercussions for the rest of generous? your career. Enter into the negotiation with a • If you’re thinking about starting a family, positive attitude and the right questions, and what’s the parental leave policy? you could reap the benefits for years to come. Then there are the less quantifiable perks – Sourced from: https://www.roberthalf.com/blog/ relaxed dress code, pet-friendly office, flexible salaries-and-skills/negotiating-salary-questions- hours, telecommuting programs – that can to-ask make a real difference in job satisfaction. 42
A 3-STEP PLAN FOR TURNING A JOB REJECTION INTO AN OPPORTUNITY After acing multiple rounds of interviews, 2. ASK FOR FEEDBACK daydreaming about how you’re going to decorate your office, and basking in the warm Maybe you not getting the job ultimately had feeling of having finally found “your people,” little to do with you, but maybe not. And the you’ve just opened an email that says, “Thank only way for you to find out is to ask what you you for applying, but...” could have done better. Bummer. In general, it seems interviewers are typically pretty hesitant to do this, but it doesn’t hurt to But before you send a strongly worded email, ask, especially if you made it to the final round. order a glitter bomb, or dissolve into a puddle If they don’t respond, there’s no harm done, of self-pity, take a deep breath and try to and you get bonus points for being the type read the situation for what it is: You got really of person who seeks feedback. If you do get close. Final round interviews typically mean feedback, you’ll have something to work on for you’re competing with only one or two other your next interview. Win-win. people. The hiring manager likely remains very impressed with your skills, but for some reason— Make it easier by asking something less broad which may or may not even be related to you— than, “Do you have any feedback you can offer gave the role to someone else. me?” Try something like, “Are there particular skills that you think I could bolster for future Don’t throw away all the effort you’ve put into opportunities?” or “Pointers on how I could better this company by moving on without responding. approach the technical portion of the interview This might not be exactly the opportunity would be greatly appreciated.” you were envisioning, but it’s an opportunity nonetheless. Make the most of it by sending a 3. KEEP THE DOOR OPEN thoughtful thank you note. Here’s how. At this point, you’re already going to successfully 1. SAY THANK YOU make the impression that you’re a gracious and introspective person. Good job. Wrap up First things first: Say thank you. Hosting a by keeping the door open and maximizing this candidate for an interview takes time, effort, and chance to expand your network. Reiterate your a surprising amount of coordination from many interest in the type of work you interviewed for, people. You may not have landed the job, but and ask that the team keep in you in mind for that doesn’t mean they didn’t try to be courteous future similar opportunities. You never know hosts throughout the interview process. what this simple request could lead to. It’s okay to be bummed out about not getting the job, but The key here to not sounding generic or even don’t let it hold you back for long. Who knows? passively annoyed is to be specific. Thank the This could actually lead to your next big break. hiring manager or recruiter for the chance to learn more about the company and meet Sourced from: https://www.themuse.com/advice/ the team and for the overall experience of this-is-the-email-smart-people-send-when-theyre- interviewing for the role. Did anything from the rejected-for-a-job day stand out to you in particular as a positive memory? Write about that. Just a sentence or two will do. 43
So you’re about to start your new job and are looking forward to putting your skills into action and meeting new people. You are called into the Human Resources office to sign your contract and you see it “you are entitled to 10 leave days annually.” You are shocked! “Only 10 days? That’s not enough! My friend at That-Other-Amazing Company gets at least 21 days of leave. I am going to die of exhaustion!” you think to yourself. Perhaps if you had done your research you could have been in a better position to negotiate your benefits, such as leave. You decide to sign the contract thinking that it will be too much of a hassle to look for another job and go through another series of interviews. There are many Basic Conditions of Employment, but for the purpose of this article, we will focus on Conditions for Leave. Information on leave can be found in Chapter Three of the Basic Conditions of Act, 75 of 1997. Four types of leave and their conditions are described below: ANNUAL LEAVE: • 21 Consecutive days, or one day for every 17 days worked, or one hour for every 17 hours left. • Granted no later than six months after end of leave cycle. • An employer instead of leave should not grant an employee pay, except if employment is terminated SICK LEAVE: • In a period of 36 months, you are entitled to six weeks’ paid leave. • During the first six months, an employee is entitled to one day’s paid leave for every 26 days worked. • An employer may request a medical certificate before paying an employee who is absent for more than two days or is frequently absent. 45
MATERNITY LEAVE: • Four consecutive months maternity leave are granted to a pregnant employee. • A pregnant employee or employee nursing her child is not allowed to perform work that is hazardous to her or her child. FAMILY RESPONSIBILITY LEAVE: • Three days paid family responsibility leave per year • Applies when employee’s child is born or sick, in event of death of a spouse, life partner, parent, adoptive parent, grandparent, child, adopted child, grandchild or sibling. • An employer may require reasonable proof. Always know what options you have in the workplace and do your research into what your rights are so you can negotiate your benefits from a place of knowledge. Remember that with knowing your rights come with the responsibility that you do not abuse them either. For more information on the full Basic Conditions of Employment, make sure you visit the South African Department of Labour website on http://www.labour.gov.za/DOL/. Written by: Ms. Lucy Chirwa, PsyCaD Career Services: Counselling Psychologist Inserts of article is sourced from http://www.labour.gov.za/DOL/legislation/acts/basic-guides/basic-guide- to-employers-basic-conditions-of-employment-duties/?searchterm=conditions%20of%20employment 46
STARTING YOUR ADVENTURE have to be. BE courageous, 3. FIND your passion BE bold, BE inquisitive, BE SOMETHING conscious, BE extraordinary, BE adventurous, BE free, BE Success comes from doing brave. Your path will change, something that you love. your mind will change, you FALSE. will change- embrace it, live it, be it. If it is easy, it won’t Success comes from doing be worth it. The qualification something. you are doing now will not You have to start determine where you end up somewhere. The perfect job you decide that. is not going to slide into your 2. DESIGNING YOUR DMs, it is not going to follow “FOOTPRINT” you, it will not send you a friend request. You have to purpose put yourself out there and /’pə pəs/ show that you are worth it. noun Go ahead and wing it, make By Neelofar Mayet 1. the reason for which something is done or created or for which something exists. it up along the way if you Lecturer: Department of “the purpose of the meeting is to appoint a trustee” synonyms: motive, motivation, grounds, cause, must. But do something- Strategic Communication, UJ impetus, occasion, reason, point, basis, justification anything. Get a job and work Find your purpose. The world hard. Work- not because you Starting a career can be is a big place- your job for need a salary- but because difficult and nerve wrecking. now is to find your place in you are building your empire. My advice to you- Why not it. Make choices and make Work- not because you have start an adventure instead? mistakes, take steps forward to, but because you choose and take breaks, discover the to be a part of something 1. YOU WILL NOT END UP world and discover yourself. bigger than you. Work- not WHERE YOU START There will be thousands of because the world owes graduates (just like you)- you something (it doesn’t) If you find yourself on a path but because you owe it to What makes you different? that you do not like, If you look yourself to show the world What makes you valuable? ahead and are not impressed what you have to offer, by the future, If the destination The real world will not have you owe it to yourself to be is not what you signed up consultation times, there great. If you want something for- leave the path and find a will be no uploaded slides, badly enough, you will make new path. Too often you are no guidelines to survival, no a plan; If not, you will make told to have a plan, to have study guides or assignment an excuse. An education goals, to have a vision, to briefs- It will all be up to is only the beginning- It is follow the rules - TO KNOW. you- and your purpose will not about what you know, Remember that you are a determine how far you get. it is about what you do with work-in-progress. You do what you know. not have to know everything What will you leave behind, (you do not have to know what will your footprint look anything at this point), you like, what is your purpose? 47
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