CAREER SERVICES RECRUITMENT GUIDE 2017/18 - CENTRE FOR PSYCHOLOGICAL SERVICES AND CAREER DEVELOPMENT (PSYCAD) - CENTRE FOR ...
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CAREER SERVICES Recruitment Guide 2017/18 Centre for Psychological Services and Career Development (PsyCaD) www.uj.ac.za/psycad
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Message from the Career Services Team Start reimagining your future career! the various industries that will be represented at our General Career Fair. You have within you It is our absolute pleasure to present to you the power to create a winning experience and to the 2017 annual edition of the Career Services join organizations that can ultimately contribute Recruitment Guide. As the Career Services Unit to your overall growth as a future employee, we would especially like to thank our dynamic entrepreneur, employer, game-changer, history and creative contributors, advertisers and our maker and world conqueror! participating employers for their invaluable inputs, support and guidance. We are humbled by your This year also marks our fourth year since the continued efforts and assistance in creating a vast successful introduction of our online YourCareer job range of opportunities for our students as part of portal. Allow us to express our sincerest gratitude their overall career development journeys! towards our employer community who has utilized our YourCareer interface as a means to create As part of our overall mission, this Recruitment a vast array of networking and employment Guide serves as a point of information that will opportunities for our students! guide our students in identifying the companies that will be visiting our 2017 on-campus General Here’s a massive thank you to all our employer Career Fair and also provides our students with organizations for your continued, valued exclusive tips and information that will set them and appreciated support of the University of apart from the crowd when developing their CV’s, Johannesburg! We look forward to walking a going for interviews and also when using social path with you as we shape the lives of our future media for job search purposes. We would like to workforce together! encourage our students to use the Recruitment We’re looking forward to meeting you during our Guide as a go-to guide to prepare for the General 2017 General Career Fair on the 14th, 15th and 16th Career Fair in a manner that opens doors of of August! opportunity, evolution and expansion! The Career Services Team This is not the time to be mediocre! Take this opportunity to engage and engross yourself in THE CAREER SERVICES TEAM From left to right: Liesl Scheepers: Coordinator: Recruitment Programme, Stacey Fong: Counselling Psychologist, Lauren Claassen: Team Leader/Educational Psychologist, Lucy Chirwa: Counselling Psychologist, Cynthia Pottier: Educational Psychologist, Juliet Joseph: Coordinator: Employer Relations, Nicoleen Williams: Administrator 3
CONTENTS Message from the Career Services Team______________________________________ 3 PsyCaD Career Services: Services to Students__________________________________ 5 Career Fairs Programme 2017________________________________________________6 Work Readiness Programme: Feedback_______________________________________ 9 Conquering Career Fairs___________________________________________________ 10 Possessing more than talent: Is recruiting top talent alone really enough?_________ 12 Universum Talent Survey 2017_______________________________________________ 13 5 Things I wish I knew before: Writing my Cover Letter__________________________ 16 Cover Letter Example______________________________________________________ 17 How to get a job in 2017: CV Writing Tips____________________________________ 18 Welcome to the 21st Century CV Writers_____________________________________20 CV Example______________________________________________________________ 22 Top 10 Soft Skills__________________________________________________________ 25 Preparing for the 21st Century: Soft Skills Matter_______________________________ 26 Social Media isn’t just for being social________________________________________ 28 Confessions of the Recruitment Industry______________________________________30 Job Search Basics for the Class of 2017_______________________________________ 32 Welcome to the world of modern job search!__________________________________ 33 Successful vs Unsuccessful Job Seeker_______________________________________ 35 How Social Media can help (or hurt) you in your Job Search_____________________36 Job Interview Tips_________________________________________________________38 Some things to consider when preparing for your next job interview______________ 39 The worst and best way to answer: “Tell me about yourself” during an interview____ 42 PsyCaD Career Services: YourCareer_________________________________________44 What’s your Career Plan?__________________________________________________45 What anyone wishes to learn before Job Interviews____________________________46 Your Career Fair Checklist__________________________________________________ 47 How to juggle multiple job offers____________________________________________48 How to decline a job offer__________________________________________________50 First National Bank: UJ Alumni______________________________________________55 Top questions to ask yourself before starting a business________________________60 Proudly UJ Alumni________________________________________________________65 UJ Postgraduate School___________________________________________________70 Company Overviews & Recruitment Drive Information__________________________ 71 4
PsyCaD Career Services SERVICES TO STUDENTS The Career Services Unit, as part of the Centre for Psychological Services and Career Development (PsyCaD) offers career related services, to UJ students and Alumni, which is essential for competing in today’s job markets. We are dedicated to provide our students and graduates with opportunities that will assist with Career Development and planning. Our Services furthermore aim to assist our students with the development of CV and cover letter writing, interview skills as well as job search strategies and tools that are most effective for the changing world of work. We assist our students in gaining valuable work experience as a means of complementing their academic and career – orientated education in order to enhance their employability upon graduation. YOURCAREER CAREER RESOURCE CENTERS • Allows students to view employer profiles • Available on all four UJ campuses • Facilitates interaction with potential employers/ • Print and web-based resources that enable recruiters students to access self-help and self- • Allows students to search and apply for jobs – assessment resources vacation, part-time, internships and jobs for • Provides information pertaining to industry graduates • Set your profile to receive information about RECRUITMENT PROGRAMME/ PsyCaD Career Services’ events CAREER FAIRS • Use the CV builder to build a dynamic CV and Cover Letter • Facilitates contact and networking • View the on-campus Recruitment Programme opportunities between prospective employers • Access the online career resource library and graduates through Career Fairs and • Visit the YourCareer platform on the following Company Presentations link: https://ujohannesburg-csm.symplicity.com/ • Recruitment Guide available to all UJ students, jam-packed with career related articles and WORK – READINESS PROGRAMME information of companies • Allows students to enhance their employability • Provision of various employment opportunities skills Please note that these services are offered free of • Development of CV and cover letter writing charge to all registered UJ students. • Development of interview skills • Development of job search tools and strategies CONTACT US! • Preparation for the on-campus career fairs Auckland Park Kingsway Campus (APK): • Preparation for the world of work 011 559 3333 Auckland Park Bunting Road Campus (APB): CAREER CONSULTATION AND 011 559 1318 COUNSELLING Doornfontein Campus (DFC): • Individual, one-on-one assistance to address 011 559 6042 career development needs and concerns Soweto Campus (SWC): • Assistance with career exploration and decision 011 559 5752 making Visit our website for more information: • Administration of career assessments to assist www.uj.ac.za/corporateservices/ads/psycad in career decision making facebook.com/PsyCaDCareerServices • Facilitation of career development skills @ujcareerservice
Career Fairs Programme 2017 THANK YOU! We would like to thank the following companies for their participation in the Law and Commerce Career Fairs during March 2017. LAW CAREER FAIR AUCKLAND PARK KINGSWAY CAMPUS: 14 MARCH 2017 • Adams & Adams • KPMG • Allen & Overy (South Africa) LLP • Legal Aid SA • BBM Inc • Legal Resources Centre • Bowmans • MacRobert Incorporated • Cliffe Dekker Hofmeyr Inc • Phatsoane Henney Attorneys • Clyde & Co • PricewaterhouseCoopers • Deloitte • School for Legal Practice • ENSafrica • Webber Wentzel • Eversheds Sutherland (SA) Inc • Werksmans Attorneys • Fasken Martineau • White & Case LLP • Hogan Lovells SA COMMERCE CAREER FAIR AUCKLAND PARK KINGSWAY CAMPUS: 16 MARCH 2017 • Allan Gray • National Treasury • Auditor General of SA • Nexia SAB&T • BDO • Ngubane & Co. • Business Partners • Oasis Group Holdings • Camaf • PKF/VGA Chartered Accountants • CQS Technology Holdings • PricewaterhouseCoopers • Decathlon SA Sports • Rand Water • Deloitte • RSM ZA • EY • SAICA • Grant Thornton • SAIPA • Independent Regulatory Board for • Standard Bank Auditors • The Association of Chartered Certified • KPMG Accountants • Mazars • Tiger Brands • MTN 6
UPCOMING GENERAL CAREER FAIR AUCKLAND PARK KINGSWAY CAMPUS: 14 – 16 AUGUST 2017 At the time of printing, the following companies registered to participate in the General Career Fair. These companies will be exhibiting on the UJ APK Foyer from 14 – 16 August 2017. The final programme will be available in August 2017. • ABB SA • Modular Mining Systems • ACCA • Monocle Solutions • Africawide Consulting • Moore Stephens FRRS Inc • Afrizan Cadet Academy • MSD • Bidvest Facilities Management • MultiChoice Support Services • BP • Nampak • Bryte Insurance • Nedbank • Cartrack • Old Mutual SA • CFA Society SA • Oracle • Colgate Palmolive – East West Africa • OUTsurance • Cummins SA • PBT Group • Cushman & Wakefield Excellerate • Philips Africa • Dariel • PKF SA • Deloitte • PricewaterhouseCoopers • DetNet SA • PSG Management Services • Distell Ltd • Public Investment Corporation • Entelect Software • RCL Group Services • EY • Rent A Car A Division of Barloworld SA Pty Ltd • First National Bank t/a Avis Rent A Car • Ford Motor Company • Retro Rabbit Professional Services • Grant Thornton • Rheinmetall Denel Munition • Growthpoint Management Services • Royal HaskoningDHV • Heineken • RSM SA • Imperial Logistics Academy • SARS • Italtile Ceramics • Shoprite Checkers • K2 • South African National Biodiversity Institute • Kainos Wealth • The Small Enterprise Foundation • Kimberley Clark • Truworths • Land Bank • Verdant Capital • Liberty Life • Vodacom • Mahdi Meyer Steyn CA • Volkswagen Group SA • Marsh • Whirlpool • Massmart Services 7
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WORKSHOP WORK READINESS PROGRAMME Most Higher Educational Institutions has a Career Services Unit, which exists to assist students to bridge the gap between studying and the world of work. One of the ways in which this is done is through the presentation of workshops. The Career Services Unit at PsyCaD offers a variety of workshops which includes topics such as “How to Write a CV” as well as “Effective team and conflict management in the workplace”. These workshops aim to prepare students for the world of work. Keep a look out on the student portal to find out when workshops are presented on your campus. Here is some of the feedback from students who attended career workshops: “Well presented. “The workshop was “Please keep up I learned a lot.” exhilarating.” the good job.” “I appreciate the handout in the “The workshop was workshop, makes very informative and researching on your interesting. Keep up own better. Good CAREER the good work.” guidance.” WORKSHOPS: FEEDBACK FROM “The presentation STUDENTS should be done “The workshop was outside and for very helpful and I longer because it would recommend it.” was fun.” 9
REER CA IR FA Conquering Career Fairs The first and most important step in preparing for a career fair is to answer the following question: What do I want to achieve at this fair? This includes your goals for the career fair as they relate to your professional aspirations. But in order for you to fully know what it is that you want to achieve, there are a four pillars of preparation you should conquer before arriving on the day of the Career Fair. DETERMINE YOUR OBJECTIVES To know your career objectives, you need to know yourself. If you’re just starting out, it’s important to determine what you’re looking for in your first job and what kind of career path you envision. The first part of standing out from the crowd is to be clear about your passions and how they match up with the mission of each company you approach. The conversations you have with recruiters should vary according to your objectives. For example, it’s perfectly fine to let a recruiter know that you’re not currently pursuing a position, but rather, interested in hearing about long-term opportunities and staying in touch. In contrast, if you’re serious about landing a job interview at a particular company, you absolutely need to know what the company does and what skills it seeks in candidates before you hand the recruiter your CV. RESEARCH THE COMPANIES Even if you aren’t sure about the specific company or industry in which you want to work, a little research can help you get more out of your trip around the tables. Find out which companies will be attending the event 10
and decide where and how to spend your time. As you read the different company descriptions, flag eight to ten companies that interest you. Don’t be afraid to include wild-card companies either. A career fair is an excellent place to explore new options in a low-risk environment. Once you’ve selected your target companies, do some reconnaissance work by looking at the company website or researching the company. Recruiters generally agree that the students who know and understand the company well will stand out from the less-prepared masses. SET YOUR PRIORITIES Unless you’re at a very small, highly specialized event, there’s no way you can talk to every company that attends the Career Fair. As you’re conducting research, it’s helpful to make an A-list and a B-list of companies. Your A-list should be composed of companies with products, services, or missions you’re very interested in, companies that are in an industry you’re excited about, or companies that are offering positions you feel you’re a good match for. Your B-list should include companies you know something about, but not necessarily what kind of positions they’re hiring. RULES FOR CV’S It might come as a surprise, but some companies do not accept CV ‘s at career fairs. If this happens to you, don’t be discouraged—it’s nothing personal. A company’s decision to not accept CV’s typically stems from a need to comply with federal regulations, a high volume of applicants, or both. An organization’s careers page will usually spell out whether it can accept CV’s at a career fair. If you know in advance not to hand a CV to a recruiter who won’t accept it, you’ll avoid an awkward moment and show you did some homework. Sourced from: https://www.wetfeet.com/articles/how-to-prepare-before-the-career-fair 11
POSSESSING remain at the heart of a company’s purpose in execution and do ultimately MORE THAN remain businesses most valuable asset. In retrospect, talent alone or pure hard work, is no longer enough in many TALENT: IS instances. People who demonstrate an entrepreneurial demeanour with fluid RECRUITING soft skills and exceptional intrapersonal and interpersonal skills making them TOP TALENT extraordinary in their presentation and persuasion capabilities, remain at the top ALONE REALLY of the talent demand chart. This group of individuals remain unique because ENOUGH …? they have the ability to influence, lead and manoeuvre their way into networks and often enough are futuristic in their For years, there has been a quest by thinking. This type of contribution by major companies for the recruitment of individuals focusses on any business top talent. For many, the recruitment of thriving through growing their profits and talent means employing individuals with a leaving a sustainable legacy for the future. high aptitude or skillset. However, with the dawn of the global technological age and In the past, recruiters needed to the new ‘normal’ in many instances being attract talent that closely met their linked to the ‘abnormal’, there has been a conscious shift within many industries that set requirements. These requirements has impacted on corporates who want to were predominantly linked to IQ or EQ. find the correct culture fit and personality However, amidst a new global order that are in sync with the corporate psyche and system on the technological front, and culture of the company. People in keeping up with political or economic 12
universumglobal.com The South African Talent Survey 2017 The Universum South African TO BE ENTREPRENEURIAL OR Talent Survey is an annual survey CREATIVE/INNOVATIVE is the most which examines the career important career goal that UJ students preferences and expectations of have identified. They have also students in South Africa. It also identified security and stability as well seeks information on the students’ as work/life balance as important. experience at their university. PROFILE OF THE UJ RESPONDENTS UJ students identified KPMG, Transnet, CSIR, Sasol and Deloitte amongst their Most 38 % 62 % Attractive Employers of 2017. AVERAGE EXPECTED ANNUAL SALARY 245 594 ZAR When asked how satisfied UJ students are The top communication with their university, a higher average rate was channels for UJ students to learn about potential future shown compared to all SA students who employers are SOCIAL MEDIA, completed the survey… CAREER FAIRS and EMPLOYER WEBSITES. Whe AVERAGE SATISFACTION UJ Students 8,0 Look out for the next South African Talent All students Survey launching in 7,3 August! 13
At the heart of all of this remains the need to ensure balance, and how companies can go about recruiting top talent or perhaps attracting and growing potential students while at university. This means that companies are starting to realise that their sustainability and livelihood depend on innovative thinkers, dynamic individuals and personality types that are game changers in this global arena. This involves prospective talent that enters the workplace displaying high energy and performance levels, using individual creative intelligences and adding greater value to normal working standards. Some of South Africa’s top companies have already created spaces, places and systems that allow for this group of individuals to thrive while in the business and successfully contribute to the future of how corporate South Africa conducts business. It was once stated that if you want major change, you need to do business differently, this is exactly the demands, companies are starting to sort of mind-set that is needed in future think differently and as a result new job employee-employer relations. requirements and titles are emerging, and this is aligning industry to new In conclusion, graduate career global trends. development and recruitment practices are also as a result evolving, as more Gone are the days when companies companies seek to recruit young used to say, “Sorry, Mr Soap, we need a graduates and grow them in their more mature candidate for this positon.” business. This is purely because of the In our modern age we often hear, “We increased demand for skills and expertise want graduate programmes in each that graduates possess, which will also division of the organisation, as graduates secure the future of any business and have high energy levels and are highly its lifespan. This in itself makes young innovative and dynamic.” This highlights graduates a valuable asset for any how the workplace has evolved, where company. companies do business differently and have transformed. Business is not run in Author: Juliet Joseph-Solomons, PsyCaD the way it was run 10 years ago. The new Career Services: Employer Relations global age has caused a massive shift in Coordinator business needs and this ultimately impacts on the type of individuals that enters and remains in corporate companies. 14
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COVER LETTER EXAMPLE Mr. Thoko Kwinana Human Resource Manager Bank Central 123 City Road 3179 Dear Mr. Kwinana Application for Graduate Trainee Position, Bank Central, UJ Commerce Career Fair, 21 April 2016 I am currently a third year BCom Accounting student at the University of Johannesburg (UJ) and am planning to complete my degree by December this year. I was introduced to Bank Central when a company representative gave a presentation on Bank Central on the 21st of April 2016. I was captivated by the way projects are run at Bank Central and excited about the opportunities available to students. There seems to be great room for growth and I know I can extend my academic knowledge and gain valuable industry skills by belonging to a company like yours. Upon further research I discovered that Bank Central has won the John Noble Award for three consecutive years in Excellent Customer Services. I am passionate about delivering results and working according to customer expectations, and would love to be a contributing member when you receive the next award! My ability to work well with people and lead others has resulted in great success as a Student Representative at UJ. One of my greatest accomplishments within the Social and Welfare Committee is initiating and driving a project focused on student well-being. I looked at inventive ways to acknowledge and resolve students concerns and fears in the area of workload and time management. Guest speakers were invited to address these topics and I formed various support groups to aid in these areas. To ensure initiatives were working I requested and organised formal surveys and verbal or written feedback from the students. The project was a great success with good potential to continue into the future. I value community engagement and believe in the empowering and uplifting of communities, in line with Bank Central’s value of Ethical Foundation. I have also volunteered at Company X for a total of three months assisting the Company Accountant and have gained abilities and skills that I would like to apply further and use to add value to Central Bank. I would specifically like to contribute to Bank Central by employing my skills of analysis, creating and innovating, working with people and meeting customer expectations. I am well suited to a career in banking, I enjoy variety and challenges and the thought of succeeding in the Graduate Trainee position motivates me. My academic qualifications, achievements and skills combined with my enthusiasm to learn should put me in good stead to excel as a Graduate Trainee at Bank Central. I would love the opportunity to meet with you. I am available for an interview at your convenience. Kind regards, Mr. Simon Ally 082 000 000 me@home.co.za https://za.linkedin.com/in/s-a-42999636 17
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Welcome to the 21st century CV writers! There’s nothing duller than a traditional CV. Visual Design Yet, making yours stand out in a stack of There’s nothing visual about a Word others is essential if you want to gain the Document. Rather, the saturation of text attention of a potential employer. Great might even result in cognitive overload, CVs tell a story without giving away all diminishing a reader’s ability or willingness the information an organization needs to to pay close attention to all that you have make their final decision. CVs like this pique to say. As an alternative, brand-savvy job the curiosity of interviewers demanding applicants are turning to infographic-style that they give you a call to come into their CVs to communicate their messages as office to tell them more about who you are. effectively and efficiently as possible. To For tech-savvy graduates, your CV serves do this yourself, advanced graphic design as an opportunity to create a lasting first skills aren’t necessary or required. Two free impression, one that not only says that you Photoshop alternatives that will appeal to are the right person for the job but also even the greenest beginner are PicMonkey provides tangible proof of that. In fact, and Ribbet. Both of these are similar in that how you design and produce your CV says they allow you to build from a blank canvas at least as much about your abilities and by adding shapes, stickers, text, and more. personality as what you actually write. So, However, what you sacrifice by using a free whether you are in the process of revising web service instead of an actual design your CV to apply for new positions or are software is the ability to save a project and simply wanting to stay up-to-date, the return to make changes later. Once you’ve following are four characteristics of great downloaded your image and logged out of CVs that will further brand you as a 21st your browser, there’s no going back to make century graduate. 20
changes unless you edit by adding layers is a versatile and easy to use option. If solid to your existing image. This may or may colours just aren’t your thing, Visualead, not deter you, but then again, so might the enables users to create their QR codes monthly fee required for a more professional around an image, alluding to where a given editing platform. QR code will lead anyone who scans it. Social Media Links Graphs Your mailing address doesn’t say much Bar graphs, pie charts, histograms, and about you. In fact, including your address timelines. Each of these can serve a in your CV could actually work against you meaningful purpose on a 21st century CV as recently explained in a Lifehacker article. too. Again, this is due to lessening cognitive Your social media and networking profiles load. The less mental energy a viewer needs on the other hand tell the story of who you to exert to simply understand what your are. As long as you’re not taking pictures CV is telling him or her, the more time and or posting content that would otherwise energy he or she can spend appreciating jeopardize your reputation as a mature adult, what you have to bring to the table. One including links to your professional social example of incorporating a highly visual networking accounts is quickly becoming graph into your CV is to share your relative common place. As an graduate, including a levels of technical skills with various software link to your Twitter feed, Google+ account, or and web-based programs. Being able to look LinkedIn page not only communicates your at a histogram and immediately understand willingness to be transparent with interested that the applicant is highly proficient with employers but also introduces them to Google Apps is a lot more valuable than your continued efforts at professional an arbitrary statement of your skill level development and learning. You might even cloaked in industry buzz words. Similarly, consider including the URL to your website or well-designed graphic timelines can tell the blog here as well. story of your work experience better than a top-down list of bullet points can. No one QR Codes ever said that a timeline had to be a straight line. Utilize this design tool to lead viewers The value of real estate on a CV page through your CV or focus their attention on a is something that has not changed. particular hotspot in your CV. Nevertheless, as graduates continue to gain experience, their lists of noteworthy projects, Industries are evolving and demanding more work, and references continue to grow too. creative innovators with every iteration. If One solution to this problem is incorporating you want to stand-out in a crowd and pair QR codes into the design of your CV. QR (or your unique talents and personality with quick response) codes are digital fingerprints an industry or organization that would connected to web-based content that complement you, taking the time to create users can access by scanning them with a great CV with the four characteristics their smart phones or tablets. On a CV, outlined here is a great place to start. QR codes can be used to take viewers to a Not only will it garner attention for your website showing your recent blog posts, work qualifications, it will get you noticed too. samples, social media profiles, and originally created content. Additionally, QR codes can Sourced from: http://www.gettingsmart. be used to embed video references from com/2014/03/4-characteristics-great-21st- professionals in your industry for potential century-resumes/ employers to view and listen to. Sure beats saying, “References available upon request” doesn’t it? While there are a number of free tools to create your own QR codes, QRStuff 21
CV EXAMPLE Ms. Dumi Balewa 001 Beginning Avenue, Soweto, 1000 (011) 123-1234 / example@example-mail.co.za https://za.linkedin.com/in/example-42999636 CAREER OBJECTIVE Seeking a position as a Travel Consultant where I can develop my skills and travel to popular international destinations. Leading travel groups internationally will enable me to speak first- hand about the laws, customs and travel advisories of those countries. PERSONAL DETAILS ID Number: 1106105002032 Driver’s License: Code 08 (own transport) ACHIEVEMENTS • Top Academic Achiever, Tourism Development, University of Johannesburg (UJ) (2016) • Project Leader, University of Johannesburg (UJ) (2016) • Representative Council of Learners (RCL) Member, High School X (2013) KEY SKILLS • Speak different local languages • Good communication skills • Interact well with diverse cultures • Good geographical knowledge • Sound knowledge of world history and key historical events • Leadership potential EDUCATION Institution: University of Johannesburg (UJ) (2016) Qualification: BA Tourism Development Subjects: Historical Studies; Tourism Development; Entrepreneurship and New Venture Creation School: High School X (2013) Qualification: National Senior Certificate (NSC) Subjects: English (First Language); Afrikaans (Second Language); Mathematical Literacy; Geography; History; Life Orientation EXPERIENCE AND ACTIVITIES Institution: University of Johannesburg (UJ) (2016) Project: The effect of government policies on the development of tourism in South Africa P a g e 1 of 2 22
CV EXAMPLE Ms. Dumi Balewa Ms. Dumi 001 Beginning Balewa Avenue, Soweto, 1000 (011) 123-1234 / example@example-mail.co.za 001 Beginning Avenue, Soweto, 1000 https://za.linkedin.com/in/example-42999636 (011) 123-1234 / example@example-mail.co.za Description: Project Leader. The project team consisted of 4 https://za.linkedin.com/in/example-42999636 members. The project objective was to study the Description: Project Leader. relationship Thebetween that exist project government team consisted policiesofand4 members. development The project objective of tourism in SA andwas to study to know the whether relationship that government existaffects policies between government tourism policiesinand development SA development or not. The ofproject tourismwasin SA and to know successfully whether completed. government Received policies affects tourism development in SA a distinction. or not. The project was successfully completed. Organisation: Received Phaphamaa Initiatives distinction.(NGO) (2015 - current) Position: TALK Tourism Volunteer Group Leader Organisation: Description: Phaphamatours Township Initiatives run by(NGO) Soweto-based NGO (2015 - current) Phaphama Position: TALK Tourism Initiatives. Volunteer Regularly runs Group school Leader and university group Description: Township trips. tours run by Soweto-based NGO Phaphama Initiatives. Regularly runs school and university group INTERESTS trips. INTERESTS Travelling Photography Travelling Freelance writing Photography Community engagement Freelance writing Community engagement REFERENCES REFERENCES Name and Surname: Mrs. S. White Position: Lecturer: Tourism, University of Johannesburg (UJ) Name Email: and Surname: Mrs. S. White swhite@example-mail.co.za Position: Contact Number: Lecturer: +27 11 123Tourism, 4567 University of Johannesburg (UJ) Email: Availability: swhite@example-mail.co.za Mondays – Fridays, 12:00 – 13:00 Contact Number: +27 11 123 4567 Availability: Name and Surname: Mondays Mr. – Fridays, 12:00 – 13:00 D. Gamede Position: Supervisor: TALK Tourism Name Email: and Surname: Mr. D. Gamede dgamede@example-mail.co.za Position: Contact Number: Supervisor: +27 70 123 TALK 1234 Tourism Email: Availability: dgamede@example-mail.co.za Mondays, Thursdays and Fridays, 13:00 – 14:00 Contact Number: +27 70 123 1234 Availability: Name and Surname: Mondays, Thursdays and Fridays, 13:00 – 14:00 Ms. J. Radebe Position: Project Team Member: The effect of government Name and Surname: Ms. J. Radebe policies on the development of tourism in South Africa, Position: Project UniversityTeam Member: The of Johannesburg (UJ) effect of government Email: policies on the development of tourism in South Africa, jradebe@example-mail.co.za Contact Number: University +27 70 123of5678 Johannesburg (UJ) Email: Availability: jradebe@example-mail.co.za Tuesdays and Wednesdays, 09:00 – 10:00 Contact Number: +27 70 123 5678 Availability: Tuesdays and Wednesdays, 09:00 – 10:00 P a g e 2 of 2 P a g e 2 of 2 23
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PREPARING FOR THE 21ST CENTURY: SOFT SKILLS MATTER “In a gentle way, you can shake the world.” — Gandhi Are you prepared for a career in the 21st century? If you’re not sure, you might want to rethink your next steps. Most of us are still operating under a 20th-century paradigm. We were taught that learning all we can about a specific profession is the key to moving up to our goal rung on the socioeconomic ladder. Even “digital communities“ learned this flawed premise; like the generations before them, they still think that hard skills are the key to advancement. In a study conducted by the Association of American Colleges and Universities, there was a remarkable difference between the perceptions of college students and their potential employers. While the vast majority of employers thought that oral communication, organizing and evaluating information, and solving complex problems were critically important, fewer than 30 percent of college students realized that these soft skills are essential to their success. Hard skills are easily defined and obviously measurable. They include technical mastery and vocational qualifications. Soft skills are intangible and difficult to measure; while they greatly impact an individual’s chances for success, they are not normally taught through traditional education. Soft skills include practices that were once in the backgrounds of all our lives. Team building, eye contact, analysis of body language, and conflict resolution were constantly demanded from us as we moved through our days. We had to learn to answer the family phone, speak politely to a clerk, and deal with the boredom of children on a long car ride. 26
Now we can text silently and privately in our family homes, ignore the clerk as we scroll through social media, and hand our children instant entertainment on a portable screen. In business we can negotiate contracts and form relationships through email and texting, with no person-to-person interactions. There is no firm handshake practice or eye contact involved in many of our day-to-day negotiations. Many of us aren’t getting enough experience with personal feedback and group interactions, the building blocks of basic soft skills. At the same time, we are constantly challenged to master the new soft skills involved with the ever- changing methods of communication. It’s difficult to master courtesy in texting. It’s easy to be abrupt in an email. The most important soft skills are not likely to be developed through silent communication, unless we are engaging in person-to-person contact. An abrasive person can write a popular blog post, but she won’t get very far in negotiating a speaking engagement or a book deal. A shy introvert can send a compelling text message, but he might not be able to maintain eye contact during an interview. Of course hard skills are important. Hard skills build CV’s. Yes, hard skills are very important for getting a job offer, but hard skills alone don’t provide for significant advancement opportunities. As careers develop, hard skills, which can be delegated, matter less and less, while soft skills continue to play the biggest role in determining your chances of achieving success. In fact, the more we constrain ourselves with hard-skill development, the less chance we have at achieving the goal of delegating our work to others so that we can advance to the next level. Let’s face it: We’re in the middle of a worldwide social experiment. It doesn’t matter what age you are. All of us have to engage in this precarious blending process. We have to keep up with the latest and greatest technological advances without losing our human edge. There is not an easy answer to this dilemma, and the gap between our ideas and our actions needs to close. We all need to continually relearn our communication skills and reconsider our self-perceptions. We can build a bridge between the best of the past and the miracle of the new with a simple shift in our thinking; the past, the present, and the future all have valuable lessons and tools for us. In this new worldview the fresh, bright light of new ideas and technologies can be used to illuminate, rather than outshine, a pathway for the wisdom of the ages. “With hard skills, you can manage your boss; and with soft skills, you can lead your boss.” — Professor M.S. Rao, leadership specialist By Stedman Graham Sourced from: http://www.huffingtonpost.com/stedman-graham/preparing-for-the- 21st-ce_b_6738538.html 27
Social Media share your interests. It’s really about building your personal network to include decision makers, knowing where the vacancies isn’t just for are, and marketing yourself to potential employers. being social! We are hearing more and more about companies turning to social media sites to source candidates for vacancies in their Social Media is about more than just letting organisations, as well as to find out more people know where you are, what you’re about the candidates they’re interviewing or doing or how you’re feeling. Social media considering appointing to positions. So let’s is becoming an increasingly powerful tool have a look at some of South Africa’s top in the job hunting process. The beauty of social media sites, and discover how we can social media is that it allows you to connect use these in our job search. with almost anyone that has a presence online, making it easier to find even more 1) LinkedIn (www.linkedin.com) job opportunities than you would in real life. You can use social media to make relevant If you’re not on LinkedIn yet, you really need connections with others in your field or find to be! LinkedIn is a website that allows you potential job opportunities with people that to develop a clear profile (almost like a CV) 28
which summarises your professional and Start by following all the companies that academic history and achievements. It also you would like to work for and try your best allows you to see the profiles of anyone else to participate in twitter discussions with on LinkedIn, and gives you ways to connect them. It may be worthwhile to ask them if with them. they are currently recruiting. Keep an eye out for company tweets in order to see if There are a couple of ways you can use they are currently tweeting about any job LinkedIn in your job search. The first is by opportunities. using the “Company Search” option – in fact this is probably one of the best ways to You can also do keyword searches to see if use LinkedIn if you have a list of companies anyone is recruiting in your field or specific that you’re interested in working for. Most geographical area. You can also use a tool of the bigger companies also have their like TwitJobSearch where you simply enter own LinkedIn profiles, so be sure to connect the keywords in their search bar and see all with them in order to get updates on their the job opportunities that match your criteria general business activities, and of course, from Twitter – many of these opportunities their vacancies. LinkedIn furthermore allows are internationally based, but there does employers to post jobs on the site, so it’s seem to be an increase in South African important to visit the site regularly. firm’s utilization of this platform, which is exciting to see. It’s also a good idea to make Some advice in using the site? yourself more “discoverable” on Twitter, and Spend some time in completing your possibly stand out to potential employers by own profile. Make sure you list your regularly posting content that speaks to your qualifications, or training courses, and any field of study or the type of work that you’re work experience you have as detailed as looking for. Try to promote some of your own possible. work, such as blog posts etc., and also share or retweet other people’s content. Ask your LinkedIn contacts to recommend you. This is like a reference letter that your contacts could write about you, and it’s 3) Facebook and Google+ posted to your profile for everyone else, Facebook and Google+ gives you a great including potential empolyers, to see. opportunity to join communities or groups Very similar to Facebook, LinkedIn allows to network with people. It can, if managed you to post status updates. It’s a good properly, provide a great opportunity to idea to update these updates as often as meet people, and hopefully find employment you can to let people know what you’re or training opportunities. You can also follow doing – keep in mind that you are posting or like companies’ pages and try to interact to potential employers – so do keep your with them just like you would on Twitter to updates professional. get yourself noticed. 2) Twitter (www.twitter.com) Be Limitless. The only one who can make things happen is you. Twitter provides a very easy and straightforward platform to connect with Sourced from: www.nyda.gov.za people and develop new relationships. You can start talking to just about anyone on Twitter. Unlike LinkedIn and Facebook, most Twitter users have open or accessible accounts and you can easily instigate conversations with other users. 29
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Welcome to the world of modern job search! If you find yourself searching for a job Online networking sites like LinkedIn you may discover that a few job search have developed “CV builders” that practices have changed. Job search integrate both a passive and active job techniques that were once the norm searching tool. This online CV can be have now been replaced by a more used to apply for jobs, but can also be successful modern job search that utilizes viewed by the thousands of employers technologically savvy practices. subscribed to LinkedIn. To help you acclimate to this new A more basic option is to create a PDF territory, we’ve compiled a list of tips for file of your CV as most employers, if they a successful modern job search. aren’t using an online job application platform, prefer an email application. CVs have gone digital. Whichever method you prefer, there are a few key points to consider: Nowadays, with the increase in online job postings and applications, it’s not • Remember that there is a good chance uncommon to have to submit your CV your documents will be read, at least and cover letter in digital format. For initially, on a mobile screen. What this technology-minded professionals, there means is that you’ll need to make some are now services that can help you create format changes and maybe even test an online CV, such as VisualCV, that use out what your CV will look like on your embedded graphs, pictures, and links to own mobile device. develop a one-of-a-kind online portfolio or website. Today, a successful modern job • Examine your formatting. Be sure search must include the use of digital tools. to keep your paragraphs short, leave 33
ample white space on the page, and use online, and the first is that you can decide bold or italics to highlight main points. what your future employers will see about you. There is no doubt that employers • Consider adding tasteful colour, icons, conduct online presence searches to graphs, charts, or logos to showcase determine what kind of person you are your talent and experience. outside of the office and what kind of connections you have. The job market has gotten tougher. Another key benefit of being online is that Due to the increasingly difficult nature of you can have other professionals vouch for today’s job market, a successful modern your work to further showcase your skills job search will need some adjustments and experience. Having this social proof to application documents to quickly lowers the risk of hiring you as a potential capture the attention of hiring managers. employee, which can end up costing the Knowing that the average time spent company thousands of rands if you are reviewing a CV is just 30 seconds, you’ll not a good fit. You can provide your future need to find creative ways to make your employers with peace of mind by offering CV stand out. endorsements and recommendations right on your LinkedIn page. The standard length in a CV, 1-2 pages, hasn’t changed, yet the CV has Finally, having a thriving online presence transformed into more of a screening will allow you to establish or continue tool, while the important decisions are to build your personal brand. Especially made after the interview. One of the important for self-employed or freelance most important aspect to consider for a workers, maintaining a brand is the successful modern job search is your use of ticket to landing new clients and securing keywords. Companies now use programs more work. If you’re on the hunt for a that scan CVs for specific keywords, so more traditional role, having a website it is imperative that you find a way to or strong social media presence will only integrate strong keywords into your CV further prove to hiring managers that that accurately highlight your skills. you are taking your career seriously and embracing new technologies. In light of the fierce competition for work, job seekers have turned to more Networking trumps all. proactive job search techniques, one of which includes actively seeking out Through all of the new technology used specific companies in their line of work. in the modern job search, one thing Professionals now have the tools at hand remains unchanged, and that is the to easily conduct online searches and power of networking. No job seeking tool focus their attention on one company, or has secured more leads than a face-to- a handful, in their field. face connection, and its benefits are often overlooked. Consider altering your An online presence is necessary. strategy to integrate more networking events into your search or reach out to An online presence is required in a your existing chain of contacts. Once successful modern job search. It seems a connection is made, then you can that every year it becomes increasingly focus on sprucing up your CV and important for job seekers to maintain an online profiles. Networking is one of online profile on at least one of the many the elements of a successful modern job social and professional networking sites. search that cannot be overlooked. To have a successful modern job search, there are numerous benefits to being Sourced from: www.flexjobs.com 34
HOW SOCIAL MEDIA CAN HELP (OR HURT) YOU IN YOUR JOB SEARCH Sites like Facebook, Twitter, LinkedIn, and To help job seekers better understand the Google+ allow employers to get a glimpse of role of social media in their job search, who you are outside the confines of a CV, cover CareerBuilder.com conducted a survey last letter, or interview—while they offer job seekers year that asked 2,303 hiring managers and the opportunity to learn about companies human resource professionals if, how, and they’re interested in; connect with current and why they incorporate social media into their former employees; and hear about job openings hiring process. instantaneously, among other things. First they found that 37% of employers That’s probably why half of all job seekers are use social networks to screen potential job active on social networking sites on a daily candidates. That means about two in five basis, and more than a third of all employers companies browse your social media profiles to utilize these sites in their hiring process. evaluate your character and personality – and some even base their hiring decision on what Career transition and talent development they find. consulting firm Lee Hecht Harrison asked hundreds of job seekers via an online poll, “Social media is a primary vehicle of “How active are you on social networking communication today, and because much of sites?” Forty-eight percent said they’re very that communication is public, it’s no surprise active on a daily basis, while 19% said they log some recruiters and hiring managers are tuning on about two or three times per week. Another in,” says Rosemary Haefner, vice president of 22% said they use social networking sites human resources at CareerBuilder. one to three times per month, or less. Only 11% of job seekers said they never use social CareerBuilder also asked employers why networking websites. they use social networks to research 36
candidates, and 65% said they do it to see you out on LinkedIn. They may also check if the job seeker presents himself or herself Facebook, or even Twitter and Google+. The professionally. About half (51%) want to know story you tell on each site should be pretty if the candidate is a good fit for the company much the same, although it’s fine to adapt culture, and another 45% want to learn more the material for the site.” about his or her qualifications. Some cited “to see if the candidate is well-rounded” and “to The good news is that hiring managers aren’t look for reasons not to hire the candidate,” as just screening your social media profiles to dig their motives. up dirt; they’re also looking for information that could possibly give you an advantage. So, if you’re among the 89% of job seekers that The CareerBuilder survey revealed that 29% use social networking sites (daily, sometimes, or of surveyed hiring managers found something rarely), you’ll want to be careful. positive on a profile that drove them to offer the candidate a job. A third (34%) of employers who scan social media profiles said they have found content In some cases it was that the employer got a that has caused them not to hire the candidate. good feel for the candidate’s personality. Others About half of those employers said they chose to hire because the profile conveyed a didn’t offer a job candidate the position professional image. In some instances it was because of provocative or inappropriate because background information supported photos and information posted on his or her professional qualifications, other people profile; while 45% said they chose not to hire posted great references about the candidate, someone because of evidence of drinking or because the profile showed that the job and/or drug use on his or her social profiles. seeker is creative, well-rounded, or has great Other reasons they decided not to offer the communication skills. job: the candidate’s profile displayed poor communication skills, he or she bad mouthed This means the job seekers shouldn’t just focus previous employers, made discriminatory on hiding or removing inappropriate content; comments related to race, gender, or religion, they should work on building strong social or lied about qualifications. networks and creating online profiles that do a really good job of representing their skills and “If you choose to share content publicly on experience in the workplace, Simpson said in a social media, make sure it’s working to your press statement. “Job seekers who are silent or advantage,” Haefner says. “Take down or secure invisible online may be at a disadvantage. They anything that could potentially be viewed by an need to engage on social networking sites to employer as unprofessional and share content increase their visibility and search - ability with that highlights your accomplishments and prospective employers,” he said. qualifications in a positive way.” Cavalli agrees. “It’s not enough to only post a Brad Schepp, co-author of How To Find A Job profile and check your news feed. There are On LinkedIn, Facebook, Twitter and Google+, a lot of lurkers – people who have an online adds: “Make sure any profiles you write are profile but don’t do anything or engage in any free of typos, the information is coherent and meaningful way. You need to give to the social applicable to your industry [or job you’re trying networking communities, participate in group to land], and your photos present you in a discussions, share expertise, point someone favourable light. You can verify the applicability to an article. You have to work it. While it can of the information by checking profiles of others feel uncomfortable putting yourself out there, in the same field.” if you’re looking for a job, it’s not the time to be timid.” The information you provide online about your job background and accomplishments Sourced from: https://www.forbes.com/sites/ should also be consistent, he says. “Don’t jacquelynsmith/2013/04/16/how-social-media- assume an employer will only be checking can-help-or-hurt-your-job-search/#35738b8e7ae2 37
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