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BUSINESS
G row you r bu s ine s s
http://facebook.com/AmwaySouthAfrica
/ For more information visit www.amway.co.za
248
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A M WAY
BUSIN E S S
OPP ORT U N I T Y
L I T E R AT U R E
The Amway Business Opportunity Start-Up Pack
• This unique pack has been specially designed by Amway for existing • The Amway Business Opportunity Start-Up Pack provides a solid
Amway Business Owners (ABOs) to offer to prospective ABOs. information base on how to start, manage and build your Amway business.
• It contains everything required to make an informed decision about • The Start-Up Pack consists of literature only and the ABO has to purchase
becoming involved in the Amway business. any product to the value of 20 Personal Volume (PV).
// 250
LITERATURE
START-UP PACK
Contents
Welcome Letter Rules of Conduct Namibia Order Form
ABO Registration Form Welcome DVD Botswana Order Form
Standing Order Profile Form (SOP) Bank Information Form Product Brochure
M65 Form Personal Data Request Form
Return Envelope South Africa Order Form
Item no. 241045
ZA: a74 │ NA: a74.97 │ BW: a72.07
p0 b0 r96.2
It is compulsory to purchase product to the value of 20PV along with the Start-Up Pack.
// 251
PRODUC T PACK S // 252
Item No. Description Size Quantity
FREE 239163 SA8 Fabric Softener 250 ml 1
245077 SA8 All Fabric Bleach 250 g 1
239162 SA8 Premium Concentrated Laundry Powder Detergent 250 g 1
250014 Dish Drops Concentrated Dishwashing Liquid 250 ml 1
250013 L.O.C. Multi-Purpose Cleaner 250 ml 1
HOME CARE MIXED PACK 1959 Glister Toothpaste (Travel size) 50 ml 1
Item No. 244759 250013 FREE L.O.C. Multi-Purpose Cleaner 250 ml 1
ZA: a192 │ NA: a194.51 │ BW: a187
p10 b185.96 r249.6
Item No. Description Size Quantity
239163 SA8 Fabric Softener 250 ml 1
245077 SA8 All Fabric Bleach 250 g 1
239162 SA8 Laundry Powder 250 g 1
250014 Dish Drops Concentrated Dishwashing Liquid 250 ml 1
250013 L.O.C. Multi-Purpose Cleaner 250 ml 1
1959 Glister Toothpaste 50 ml 1
110483 Amway Home Pistol Grip 1
240705 Amway Home Pump 250 ml 2
GENERAL HOME AND XS PACK 119803 XS Pink Grapefruit 12 x 250 ml 1
Item No. 272960 4658 Fusilli Pasta 6 x 500 g 1
ZA: a640 │ NA: a648.35 │ BW: a623.3
p30 b557.89 r832 XS Fuel Snack Food Bars (2 Café Latte + 2 Coconut Crisp) 4 bars
// 253
PRODUC T PACK S
WELLBEING PACK
Item No. 272955
ZA: a1924 │ NA: a1949.09 │ BW: a1873.8
p90 b1673.68 r2501.2
Item No. Description Size Quantity
109022 Nutrilite Daily 30 tablets 1
109143 Nutrilite Omega-3 Complex 30 capsules 1
102736 Nutrilite Fibre Powder 30 x 6 g 1
100296 Nutrilite Fruit and Vegetables 60 tablets 1
120357 XS Fuel Snack Food Bars – Café Latte 12 x 50 g 2
// 254
NUTRILITE ESSENTIALS PACK
Item No. 272963
ZA: a855 │ NA: a866.15 │ BW: a832.70
p40 b743.86 r1111.5
Item No. Description Size Quantity
109022 Nutrilite Daily 30 tablets 1
100296 Nutrilite Fruit and Vegetables 60 tablets 1
109143 Nutrilite Omega-3 Complex 30 capsules 1
// 255
There is no PV/BV available on business aids and tools.
L I T E R AT U R E
BEAUTY
ITEM NUMBER DESCRIPTION SA: ABO PRICE NAM: ABO PRICE BOTS: ABO PRICE
Beauty: Artistry
261593 Artistry Youth Xtend Leave Behind Brochure (Pack of 5) 29 29.38 28.25
262627 Artistry Intensive Skin Care Leave Behind Brochure (Pack of 5) 29 29.38 28.25
259972 Satinique Phase 3 Brochure 52 52.68 50.65
DURABLES
ITEM NUMBER DESCRIPTION SA: ABO PRICE NAM: ABO PRICE BOTS: ABO PRICE
214070 eSpring Customer Brochure 22.70 23 22.11
214072 eSpring Product Guide 106.4 107.79 103.62
214073 eSpring Flyer (Pack of 10) 40 40.52 38.95
// 256 *Available while stock lasts
BUSINESS
ITEM NUMBER DESCRIPTION SA: ABO PRICE NAM: ABO PRICE BOTS: ABO PRICE
Business: Start-Up Literature
241045 Literature Start-Up Pack 74 74.97 72.07
2094 Member Registration Pack 118.8 120.34 115.7
Business: Managing
1080 Product Brochure 32.60 33.03 31.75
107 Client Receipt Pad 28 28.37 27.27
4019 M65 Bank Transfer Form 0.00 0.00 0.00
112 Return Merchandise Form 0.00 0.00 0.00
9042 South Africa Order Form 0.00 0.00 0.00
9480 Namibia Order Form 0.00 0.00 0.00
9481 Botswana Order Form 0.00 0.00 0.00
Business: Motivational Awards
9044 3% Achiever Pin 46.70 47.31 45.48
9045 6% Achiever Pin 46.70 47.31 45.48
9046 9% Achiever Pin 46.70 47.31 45.48
9047 12% Achiever Pin 46.70 47.31 45.48
9048 15% Achiever Pin 46.70 47.31 45.48
9049 18% Achiever Pin 46.70 47.31 45.48
9050 100% User Pin 43.50 44.07 42.37
// 257G E N E R A L IN F OR M AT ION
AMWAY 100% SATISFACTION
MONEY-BACK GUARANTEE
We stand behind the quality of Amway products and guarantee your satisfaction. If you are not completely satisfied, please
return your products to us, together with a completed Return Merchandise Authorisation Form (112SA) and a copy of the Amway
Tax Invoice, within six months from the date of purchase, and we will gladly replace it without charge. Alternatively, we will
extend a credit to you towards the purchase of an alternative Amway product or refund you with the full purchase price. This
guarantee excludes VAT, delivery and Transhipment (home delivery) fees for Namibia and Botswana and also excludes delivery
fees charged for South Africa. If a product being returned to us has caused an adverse physical reaction the ABO must complete
the ‘Amway Cares’ form, which is then sent to our technical regulatory services for quality control purposes.
The Amway Satisfaction Guarantee does not apply to:
• Products that have been used for purposes other than their intended use in normal domestic situations;
• Products that have been intentionally damaged or misused;
• Amway products that provide a specified time period for return; and/or
• Products covered by express written warranties.
Remember these points about the Amway Guarantee:
• The above guarantee is applicable in South Africa, Namibia and Botswana, and is provided in addition to your statutory
rights, which remain unaffected.
• Please make sure that you are aware of which products are not covered by the Amway Satisfaction Guarantee. These are
covered by separate guarantees, which are explained in the information contained in the product package. Please contact DID YOU KNOW?
Amway South Africa for further details.
• The Amway Satisfaction Guarantee does not apply to any designated products that can reasonably be expected to have We stand behind the quality of Amway
a shelf life of less than six months. products and guarantee your satisfaction.
• XS™ Power Drink and/or XS™ Fuel Snack Food Bars Returns Policy available on www.amway.co.za
// 258DELIVERIES
Your guide to doing business with Amway
Delivery Information
We’ve partnered with Skynet Worldwide Express for South Africa, Namibia and Botswana.
Together with this partner, we offer you a unique delivery network.
Our Delivery Network
Our Home Delivery Network provides reliable delivery services to the majority of towns
throughout southern Africa, while recognising that home delivery may not be feasible
in some areas due to distance and isolation. An alternative delivery or pick-up point will then
be arranged for these destinations. Please phone our Contact Centre on +27 21 405 1700
should you experience any challenges with deliveries.
Postal delivery is now available in South Africa.***
• Door to counter service
• Minimal cost of R55
• Collect from your local post office
Choose the postal delivery option when shopping on www.amway.co.za or request it through
the Contact Centre.
Our Delivery Times
Orders are delivered between the hours of 07h00 and 18h00 (Mon to Fri). In the event that
there is no-one to receive the delivery, the driver may, in the interests of security, leave
a sticker on your door asking you to contact the driver’s depot.
***Terms and Conditions: this service is only available in South Africa and restricted to single
orders only.
// 259DE L I V E RY F E E S R E T U R NS
SOUTH AFRICA
Delivery fee single orders R 85 Product can be returned to Amway as stated in the Amway 100%
Satisfaction Money-Back Guarantee. Returns can be delivered (at ABO’s cost)
Delivery fee combination orders R 250 or sent to all Amway Business Centres. This includes the Amway Warehouse
in Johannesburg, the Amway Business Centres in Johannesburg and Cape
Delivery fee postal (single orders S.A. only)** R 55
Town, and the Product Selection Centres in Johannesburg, KwaZulu-Natal and
Pick up order at any Amway Centre R 50 Pretoria (see addresses and maps on pages 272 to 275).
Including VAT
BOTSWANA
Delivery fee single orders R 100
Delivery fee combination orders R 250
Transhipment (home delivery)* R 94 + R 100 = R 194
Transhipment Fees: Combination Orders (home delivery) R 94.00 + R250.00 = R 344.00
VAT exempted
NAMIBIA
Delivery fee single orders R 100
Delivery fee combination orders R 250
Transhipment (home delivery)* R 94 + R 100 = R 194
Transhipment Fees: Combination Orders (home delivery) R 94.00 + R250.00 = R 344.00
VAT exempted
* Transhipment is home delivery fee R94 + single order fee R100 = R194
**Note: Please include your cell number when placing your single order via the postal delivery option.
// 260PL E A SE NO T E E NQU IR IE S
• All items marked with an * in this brochure are available while stock lasts. CONTACT DETAILS FOR AMWAY CONTACT CENTRE
However, Amway reserves the right to substitute a similar product of equal Telephone: +27 21 405 1700
or higher value at no extra cost. Technical specifications may change Fax numbers: +27 21 405 1716/1718/1728
without notice, subject to the availability of supply. Fax2email: +27 86 529 1245
• All stated sizes, weights and capacities are approximate. Email: Infocentre.zaf@amway.com
• Size codes used are: H = height, D = depth, W = width, L = length.
• Every effort is made to ensure that colour swatches depicted for colour
variations are accurate, however there may be slight variations due
to printing processes.
• All products comply with relevant southern African standards and
directives.
• Products marked with the ‡‡ symbol in Amway literature are not covered
by the Amway Satisfaction Guarantee. They are covered by separate
guarantees that are explained in the information contained in the product
package. Please contact Amway South Africa for further details or visit
www.amway.co.za.
• Where purchases are made at any of our points of presence and paid for
in cash, the order total to be settled will be rounded down to the nearest
five cents. All purchases settled with either credit or debit cards will not
be eligible to be rounded down.
• The prices disclosed in this brochure are the recommended retail prices
of the goods provided by Amway.
ERRORS AND OMISSIONS
While we strive to ensure that accurate information is supplied, errors and
omissions may exist as a result of information not being available at the time
of print, or original omissions at the time of brochure preparation.
DISCLAIMER
Growth Incentive Programme (GIP) Disclaimer: Amway South Africa’s Growth
Incentive Programme (GIP) is at Amway’s discretion and can be amended from
time to time.
// 261PE P ST OR E S
DOOR-TO-COUNTER
SERVICE
Amway launched an exciting, convenient and cost-effective DOOR-TO-COUNTER service
in partnership with 1 800 Pep stores.
The process is easy and for single orders only:
• Place your order telephonically via the Amway Contact Centre. At this stage, Pep stores
delivery is open to South African ABOs.
• For ordering convenience, the Contact Centre will assist you with the closest Pep stores
branch to you.
• Upon Pep store's receipt of your order, they will send a confirmation SMS to your cellphone
with a unique *Paxi collection pin, requesting that you collect your order. Please provide
this pin with a copy of your ID upon collection.
Should you not collect your order after 3 working days, a second reminder will be sent to you and
if not collected after 6 working days, a third SMS will be sent out, notifying you that your order
will be returned to Amway, should you not collect.
This is another innovative project whereby Amway partners with you to support and help you
grow your business.
*Paxi = Parcel Taxi
For South African region on single orders only: R50.00
CONTACT DETAILS FOR AMWAY CONTACT CENTRE
+27 21 405 1700 / 1717
// 262Present the Amway Business Opportunity quickly and easily through the Switch, Share and Duplicate application. All you need is your
smartphone or tablet to download it, through using the Amway Kiosk app, available for download via the Apple iTunes Store and Google Play.
A WHOLE NEW WORLD OF OPPORTUNITY AWAITS.
// 263DE L I V E RY S Y ST E M S
The products you purchase on the phone, by fax or on www.amway.co.za will
be dispatched to your delivery address that is reflected on our database. Deliveries
for Namibia will go directly to Skynet's Namibia depot in Windhoek and deliveries
for Botswana will go directly to Skynet's Botswana depot in Gaborone, unless
Transhipment (home delivery) has been selected, transhipment fee has been paid
for and the delivery address has been specified. Orders for collection from the
Amway Kiosk at Skynet in Francistown, Botswana, will first be delivered to the
Skynet depot in Gaborone and then transhipped. ABOs who use the postal delivery
option in SA must collect their order from their designated post office.
// 264Skynet Namibia
Bible House, No 428 Independence Avenue, Windhoek PRICING CODE
GPS co-ordinates: S22°33.219 E017°05.007
The ABO/Member pricing code is made up of PV, BV, ABO/Member price of each product and
Skynet Botswana is printed below the relevant item number. The VAT inclusive pricing is highlighted for
Plot 39, Unit 5A West Avenue, International Commerce Park, Gaborone South Africa (ZA), Namibia (NA) and Botswana (BW). The diagram below shows how to read the
GPS co-ordinates: S24°41.341 E025°53.071 ABO/Member pricing code. A suggested retail price is also indicated for each product. Please
note: The suggested retail price for each product is only a recommendation and ABOs are entitled
to determine the price at which they sell products to clients independently.
Skynet Francistown
Plot 13993/4/5 Botswana Life Building, Francistown
PV/BV Ratio
PV: Point Value
Collecting Orders
BV: Business Volume
Should you wish to collect your order from our Amway Business or Product Selection Centres,
1 PV = R18.68
please note the operating hours. Contact information and maps are on pages 272 to 275.
How to read the ABO/Member Pricing Code
OPERATING HOURS
Amway Business Centre (ABC) Cape Town Alphanumeric Code - Lower Case
Monday to Friday 10h00 to 19h00
Saturday 09h00 to 15h00
Amway Business Centre (ABC) Longmeadow
Monday to Friday 10h00 to 19h00
Saturdays 09h00 to 15h00 ZA: a125 │ NA: a127.74 │ BW: a122.81
Product Selection Centre (PSC) Berea ABO/ Namibia ABO/ Botswana ABO/
Monday to Friday 09h00 to 18h00 Member Member Price Member Price
Price Incl. VAT Incl. VAT
Saturdays 09h00 to 15h00 Incl. VAT =R127.74 = R122.81
=R125
Junction Store Southgate
Monday to Friday 09h00 to 18h00 p5.87 b109.65 r162.50
Saturdays 09h00 to 15h00
Sundays 09h00 to 14h00
Point Business Suggested
Value Volume Retail Price
Junction Store Pretoria =5.87 =109.65 =R162.50
Monday to Friday 09h00 to 18h00 Incl. VAT
Saturdays 09h00 to 15h00
Assumes SA price excluding VAT = BV
Visit us on www.amway.co.za
Please note: Sundays and public holidays are not regarded as working days.
*SA price is inclusive of VAT
// 265M E T HODS
OF PAY M E N T
// 266M65 Cash Deposit Botswana Direct Deposits
(Applicable to South Africa and Namibia only) In Botswana, ABOs can make cash deposits via Stanbic Fairground and First National Bank
Broadhurst. In this instance Stanbic converts pula into rands. The ABO must then fax proof
South African and Namibian ABOs can place orders using the M65 Bank Deposit Slip of payment (a bank deposit slip with their ABO number and date as a reference) to the Contact
as a method of payment. Once the payment has been deposited, kindly fax a copy of the Centre on +27 21 405 1716/18 or +27 21 4051728. Fax2email number: +27 865 291 245,
M65 Bank Deposit Slip to the Contact Centre on: +27 21 405 1716/18 or +27 21 405 1728. or email to amwayorder.zaf@amway.com
Fax2email number: +27 865 291 245, or email to amwayorder.zaf@amway.com
Please note: orders paid using this method of payment will only be confirmed and verified once
Please note: Orders with the M65 payment method will only be confirmed and verified once the payment reflects on Amway’s system. To ensure that a delivery time expectation is met,
the payment reflects on Amway’s system. To ensure that a delivery time expectation is met, please note that payment verification can take up to one working day, or up to two working
please note that M65 payment verification can take up to one working day, or up to two working days at month-end.
days at month-end.
Please ensure that proof of payment is faxed or emailed to the addresses above.
Please ensure that proof of payment is faxed or emailed to the addresses above. Failure to do so, may delay processing of your payment.
Failure to do so, may delay processing of your payment.
Bank Accounts
Credit Cards FNB Botswana Pula
This method of payment is applicable to all ABOs. Account name: Amway South Africa (Pty Ltd)
We accept: Bank: First National Bank
• Visa Branch: Broadhurst
• MasterCard Branch code: 281267
• Diners Club and American Express Account number: 622 490 544 38
Stanbic Botswana Pula
South Africa and Namibia
Account name: Amway South Africa (Pty Ltd)
Internet Transfers and Direct Deposits Bank: Stanbic
South African and Namibian ABOs can also do an internet transfer as well as a direct deposit
Branch: Fairground
into Amway’s Standard Bank account number 0700 25428. Please use branch code 051001.
Branch code: 064967
Account number: 906 0000 738 331
Please note: it is important to use your ABO number or order number and date as a reference.
Orders will only be confirmed once the payment reflects on Amway’s system. To ensure that
Stanbic Botswana Rand
a delivery time expectation is met, please keep in mind that the payment verification can take
Account name: Amway South Africa (Pty Ltd)
up to one working day, or up to two working days at month-end.
Bank: Stanbic
Branch: Fairground
Branch code: 064967
Account number: 906 000 165 7866
// 267R ECOG N I T ION
A N D R E WA R D
Integral to the worldwide success of Amway is its unique Sales
and Marketing Plan. This plan has withstood the test of time,
in multiple currencies, cultures and climates around the globe.
It provides a simple and unique mechanism for achieving
one’s own goals while helping others achieve theirs.
Recognition is offered through the publishing of the honour roll,
leadership training seminars and sponsored Amway events.
Reward comes in the form of substantial bonuses, commissions
on product sales and a long-term business opportunity.
Recognition
When we refer to recognition in Amway, it is in the form of non-
monetary leadership recognition. We use this platform to show
the world how much our Amway Business Owners (ABOs) can
achieve! It is also important to let all ABOs know who the achievers
are and how people like you and me can have a successful Amway Recognition through Amway South Africa’s Growth Incentive
business. Programmes and Business Seminars
The programmes are designed to reward ABOs for reaching
Recognition on myAmway Online higher qualifications during the performance year. The monthly
ABOs are recognised in the monthly myAmway Online in the programme is designed to encourage ABOs to build sustainable
Achievers section. The myAmway Online monthly newsletter business structures. Achievements are built on the principle
is emailed to all ABOs. To make sure that you receive your copy, of helping others to achieve their goals and aspirations, while you
remember to keep your personal data updated. are building your business.
// 268REWARD
PV/BV and Leadership Commission
Point Value (PV) and Business Volume (BV) are two numeric values
assigned to most products as well as other ABO purchases. The amount
of PV an ABO accumulates each month will determine the qualification
percentage level achieved on the Performance Incentive Schedule.
PV is calculated by dividing the BV by the current ratio of BV to PV.
This ratio is reviewed whenever prices change so that the reward (BV)
rises with inflation, while the effort (PV) remains relatively constant.
The amount of BV an ABO accumulates each month is multiplied by the
percentage from the Performance Incentive Schedule to calculate the
gross Performance Incentive earned.
PV/BV is accumulated for all ABOs based on their product purchases
and is used to calculate Performance Incentives. PV/BV is allocated
on verification of payment. All orders received, processed and paid for
before the close of business on the last working day of the month will
be included in the PV/BV calculations for that month. Orders received
after close of business on the last working day of the month will
be included in the following month’s PV/BV calculations.
Leadership and Monthly Depth Commissions are modified whenever
there are changes to PV and BV. These changes are determined by the
ratio between PV and BV. As PV/BV changes are made, the Leadership
and Monthly Depth Commissions are recalculated and the updated
guarantee amount is published.
// 269SHOPPING
ON L I N E
W HEREVER
YOU N E E D I T,
W HENE V ER
YOU N E E D I T.
// 270JUST A CLICK AWAY...
Shopping online at www.amway.co.za is a convenient and secure way to shop for all your favourite
products without leaving home.
Go to amway.co.za, log in and you’ll find all the Amway products! Simply add to your cart, check out
and choose a method of delivery – it can be directly to your home, to the nearest post office (South
Africa only) or you can collect from your local Amway Business Centre or Product Selection Centre.
Start shopping online – it is convenient, secure and easy!
GO DIGITAL WITH THE
AMWAY KIOSK APP!
SHOWCASE AMWAY PRODUCTS WHEREVER,
WHENEVER WITH THE AMWAY KIOSK APPLICATION.
• Enhance the sales experience with your clients with the Mobile version of the Product Brochure
• Use videos and interactive gadgets to sell more
START A GREAT EXPERIENCE
Download the Amway Product Brochure from the Amway Kiosk to your tablet or smart phone*
and present Amway’s leading brands wherever you are.
*Available for iOS (iPhones and iPads) and Android (tablets only) operating systems.
// 271M A PS
DIRECTIONS TO GET TO THE AMWAY CENTRES
There’s an Amway Business Centre (ABC) in both Cape Town and Johannesburg. At the Business Centres, ABOs are able to place, pay for and pick up orders. We have Product
Selection Centres (PSCs) and Junction Stores in Berea (KwaZulu-Natal), Southgate and Pretoria. The PSC offers full ABO support, from the capturing of ABO registration to the
processing of orders and returns as well as assisting with any business queries. The ABCs, PSCs and Junction Stores can be found at the following addresses:
AMWAY BUSINESS CENTRES (ABC)
Cape Town ABC
Atlantic Centre,
14 Christiaan Barnard Street, Foreshore,
Cape Town, 8001
Tel: +27 (0)21 405 1756
GPS co-ordinates:
33°55'16.1"S 18°25'58.9"E
t
dS
ar
rn
Ba
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ris
Ch
// 272AMWAY WAREHOUSE
Johannesburg ABC Johannesburg Warehouse
No 12 Friesland Drive 33 Brussels Road, Spartan Isando, 1619
Longmeadow Business Estate South, Longmeadow,
Johannesburg, 1609 Tel: +27 (0)11 923 0850
Tel: +27 (0)11 201 4400 GPS co-ordinates:
26°07'23.0"S 28°12'13.5"E
GPS co-ordinates:
26°07'06.9"S 28°08'06.5"E
// 273M A PS AMWAY PRODUCT SELECTION CENTRE (PSC)
Durban PSC
Cowey Park Centre
91-121 Problem Mkhize Road (old Cowey Road)
Berea, KwaZulu-Natal, 3610
Tel: +27 (0)31 701 5548
GPS co-ordinates:
29°50'26.6"S 31°00'31.8"E
// 274JUNCTION STORES
Southgate Junction Store Pretoria Junction Store
U261 Southgate Mall, Shop No 4,
Corner Rifle Range and Columbine Avenue, 190 Scheiding Street, Station Place,
Mondeor, 2091 Pretoria, 0001
Tel: +27 (0)11 941 4420 Tel: +27 (0)12 323 4533
GPS co-ordinates: GPS co-ordinates:
26°15'55.1"S 27°58'56.7"E 25°45'24.3"S 28°11'16.7"E
// 275PA RT N E R STOR E S
MWEB Sales
087 700 5000
sales@mweb.com
8am – 7pm (Mon-Fri)
8am – 1pm (Sat)
10am – 3pm (Public Holidays)
MWEB MWEB Account Support MWEB Help
087 700 2121 087 700 0777
Internet access We are the best:
billing@mweb.com technic@mweb.com
Welcome to a world where you can go anywhere and do anything, We were voted best service ISP in 2014 in the "Ask Africa
8am – 5pm (Mon‑Fri) 8am – 10pm (Mon-Sat)
whenever you want, at the touch of a button. Where you feel safe, Orange" customer service results. MWEB GameZone is the
where you keep in touch, where your children learn. It’s a place largest host of gaming servers in South Africa 10am – 10pm (Sun)
that fits your life, where you bank, shop, search and where you
play. We prioritise:
How to order or liaise with MWEB:
Gaming traffic, and we have a dedicated team of gamers looking
Why choose MWEB? • All orders or quotations must be submitted to MWEB
after our gaming customers.
We were first: personally by the prospect, account holders or the referee
• To bring Internet to SA homes We have value-added services: only. Please quote your ABO number.
• To bring Uncapped ADSL to SA homes We have a range of value-added services. From website hosting • All calls are logged and recorded by MWEB and as such all
to mailboxes to email addresses and more. communication must be done personally and directly
• To bring Fon to SA
with MWEB.
Help is at hand • It is very important to note that discussions and negotiations
We offer:
can only be conducted directly with the referee. This
• An all-inclusive option for your ADSL connection Our friendly operators are waiting to help you with any queries is to avoid misinterpretation and confusion with orders
you might have. or information supplied.
• Technical assistance 365 days a year
• Range of connectivity – ADSL, 3G wireless and Fibre to Call 087 700 5000 • Failing to follow this process may cause a drop in service
the home delivery, ultimately leading to lost sales.
// 276MWEB and AMWAY have partnered CONNECT & YOU CAN
to bring you amazing offers.
087 700 5000
What are the benefits in MWEB when dealing directly with referees? PV Process
• MWEB are able to directly sell, redirect or promote services or alternatives to the prospect Sign-up for any ADSL product listed below and earn PV!
first-hand, resulting in a more satisfied customer.
PV Ratio: R175 (excluding VAT) = 1 PV or pro rata
• Call centres are also able to assess the prospect's needs more effectively and provide the
required level of service satisfaction.
ADSL Capped/Uncapped Standard DO & AI products
• Call centre staff members are professionally trained to sell and support all products and
services offered by MWEB. PRODUCT CONTRACT SUBSCRIPTION
AMWAY PRODUCTS TYPE TERM FEE
Submit qualified leads only
4MBPS Uncapped ADSL Data Standard Month to month R 199
• ABOs are encouraged to submit or 12 months
only qualified leads to MWEB to be followed up. 200GB Capped ADSL + Uncapped Standard Month to month R 199
• MWEB is committed to following up on the leads in order to verify personal details, Night Time Data or 12 months
banking details and the like. 150GB Capped ADSL + Uncapped Standard Month to month R 145
• ABOs should at all times only use the official MWEB contact details to submit leads, or for Night Time Data or 12 months
order enquiries and information, as communicated via official MWEB communications and 2MBPS Uncapped Premium ADSL Standard Month to month R 199
literature. Data or 12 months
2MBPS Uncapped ADSL Data Standard Month to month R 79
Enquiry process
or 12 months
• Contact MWEB on 087 700 5000 for all technical enquiries or product-related queries.
10MBPS Uncapped ADSL Data Standard Month to month R 359
• For all first-time PV resolution-related queries, direct queries to Amway Bonus Department or 12 months
on +27 21 405 1700 and select option 3. Please have the MWEB subscriber number and
20MBPS Uncapped ADSL Data Standard Month to month R 499
ABO number ready. or 12 months
• For PV enquiries only – contact Amway Bonus Department on +27 21 405 1700 and
select option 3.
DO – Data only (this means we will bill the client for data only and the client will be paying Telkom for their
• All enquiries must be made by the account holder only. ADSL line & Telkom landline)
AI –ADSL All inclusive (this means we will bill the client for data & ADSL line connection and the client will
be paying Telkom for the Telkom landline only)
Please note: Analogue and ADSL 1-3GIG lines with Telkom rental are not part of the Amway Offer.
// 277PA RT N E R STOR E S
VODACOM
The Amway Vodacom Direct Partnership
PV Ratio: R81.00 = 1 PV or pro rata
As an Amway Business Owner, you are invited to become part
of the Vodacom family. The Amway Vodacom Direct Partnership
offers you the ability to earn PV!
WHAT CAN I EARN PV ON?
• Cellular Services – on monthly subscription costs and local
calls made.
• 3G Services – 3G card subscription costs and data charges.
Exclusions from PV calculation
• Cellular Services exclude VAT and third-party fees:
i.e. value-added-services, international calls and
3G premiums.
• 3G Services exclude international calls (international
roaming), certain content download charges as well as
value-added-services such as individual data card purchases
(not contract).
HOW IS PV ALLOCATED?
Please note that once the sale is made and the line is activated,
PV can only be allocated a month in arrears after a successful
initial payment is received.
// 278VODACOM and AMWAY have partnered to bring you amazing offers.
WHAT IS THE PROCESS THAT THE CUSTOMER SHOULD
FREQUENTLY ASKED QUESTIONS FOLLOW?
WHO IS VODACOM DIRECT? • If the customer matches the criteria below, ask them to contact the Vodacom
Vodacom Direct is a direct-to-the-consumer sales channel (call-centre based) Direct Call Centre.
of Vodacom (Pty) Ltd. Vodacom Direct offers customers the convenience of being Note: the customer will need to quote your ABO number when applying for a new
able to take out a Vodacom contract, whereby customers get a new phone every contract.
24 months, and enjoy the benefits of a wide range of pioneering products and
the best quality service. ABOs can enjoy all this from the comfort of their homes • Would you like to apply for a new cellular contract through Vodacom Direct?
or places of business. The customer will need to call the Vodacom Direct Call Centre on 082 1950 with
the ABO number. Vodacom credit criteria will apply. Should they qualify for the
If you make use of the Amway Vodacom Direct Partnership, you will have the ability contract, an order will be placed and the contract will be linked to the respective
to start earning PV.* ABO number. In order to avoid misinterpretation and confusion with orders
or information supplied, it is very important to note that discussions and negotiations
can only be conducted directly between Vodacom Direct call centre staff and
WHAT ARE THE BENEFITS OF VODACOM DIRECT DEALING WITH THE
the customer.
ABOs AND/OR THEIR CUSTOMERS?
• Vodacom Direct are able to directly sell and/or promote services or alternatives *Amway PV rules apply.
to customers first-hand, ultimately resulting in a more satisfied customer.
• The call centre will also be able to assess the customers’ needs more effectively.
• All call centre staff are professionally trained to sell and support all products • Do you have an existing Vodacom prepaid number you wish to convert to contract?
and services offered. Contact the Vodacom Direct Call Centre on 082 1950 with your ABO number,
• It is hassle free – no paperwork. advising them that you wish to convert your existing Vodacom prepaid number
• Free delivery. to a contract. Vodacom credit-vetting criteria will apply.
• Free SIM and connection.
• 14-day money-back-guarantee.
• Prepaid to contract conversion.
• Two-year handset warranty.
// 279PA RT N E R STOR E S
VODACOM
• Do you have an existing cellphone number (be it Cell C, MTN, etc.) that you
wish to port* to Vodacom Direct?
Contact the Vodacom Direct Call Centre on 082 1950. *Porting occurs when
an existing number, either ‘contract’ or ‘prepaid’, is moved from one mobile
network or service provider to another. Porting terms and conditions apply.
• I already have a Vodacom contract and want it to be linked to the Amway-
Vodacom Direct Partnership. What must I do?
Vodacom cannot port an existing Vodacom (Pty) Ltd cellular phone number
to the Amway-Vodacom Direct Partnership unless the existing Vodacom
contract has reached its term, i. e. 24 months have lapsed. Thereafter,
the contract cellular phone number has to be moved to prepaid status for
a period of six months before initiation of a new contract through the Amway
Vodacom Direct partnership. The number MUST be registered under the new
dealer ID in order for the customer to earn points. See the illustration on the
right.
// 280• Do you have family and friends who would like to port their cellphone
Important Contact Information
number to Vodacom Direct?
The same process would apply as outlined in the previous explanation but Vodacom Direct Sales: 082 1950
the customer will need to provide your ABO number in order to have the
contract linked. Vodacom Direct Sales email: AmwaySales@bytes.co.za
Vodacom Direct Activations: 082 1945
• How do I upgrade my existing Amway-Vodacom number?
A new Vodacom Deal Sheet is uploaded on www.amway.co.za/DOWNLOADS Vodacom Customer Care: 082 111
monthly, and provides all the latest deals and promotions on offer to Amway- Vodacom Credit and Risk: 082 1946
Vodacom Direct clients. If an ABO wants to do an upgrade, they need
to contact the Upgrades department on 082 1950, who will provide the ABO Vodacom (Amway Upgrades): 082 1950
with the latest upgrade dealsheet. This dealsheet is for existing contracts
Emergency: 082 112**
already linked to the Amway-Vodacom partnership.
If the initial contract was done through Amway-Vodacom Direct, ABOs can Vodacare: 082 1944
only perform the upgrades through Vodacom direct.
NB: Upgrades cannot be performed through other service providers such Netcare: 082 911
as Nashua Mobile, Autopage Cellular, etc. Amway Bonus Department: (021) 405 1700
• What would the impact be, should I not provide my ABO number when *Porting terms and conditions apply.
initiating a new contract through the Amway-Vodacom partnership? **The emergency number 112 is only available to those calling from a Vodacom cell number.
It is imperative that the ABO number is given to the sales agent at the point
of sale because no linkages can be processed afterwards with the result that
no PV's will be allocated.
// 281PA RT N E R STOR E S NETFLORIST CHANNELS NetFlorist uses two channels to sell its products – a website and a call centre. The website is secure and uses 128 bit encryption for all data that is routed over the internet. The call centre is open Monday to Friday 07h00 to 18h00 and Saturday from 10h00 to 12h00. It is available to ABOs in South Africa. PRODUCT AND DELIVERY The company offers a full range of floral and gifting products including: • Flowers, bouquets, arrangements and silk flowers. • Dried fruit, fresh fruit, nut hampers, biltong hampers and chocolate hampers. • Gourmet hampers • Non-perishable gifts For floral deliveries, NetFlorist offers a same-day delivery service. Orders need to be placed with them by 12 noon to be eligible for same-day deliveries. For all other products, a next-day service is available in Johannesburg and a two-day service to all other regions in South Africa. FLORAL SERVICES NetFlorist delivers flowers in two ways: • Via its network of hubs in Pretoria, Cape Town, Durban and preferred florists locally. • Via its international relay network, for all international orders. // 282
GIFTING SERVICE
Gift hampers are delivered countrywide by courier. Allow 24 to 48 hours for delivery of hampers.
NetFlorist offers a Satisfaction Guarantee on all its hampers. Please contact the call centre with any
problems or defective items within 24 hours of delivery.
With every purchase of a floral arrangement or hamper, you will earn PV/BV, ratio R82.00 to 1 PV
0861 300 600
or pro rata, excluding VAT and delivery fees.
ORDERING DETAILS
Online: http://www.NetFlorist.co.za/amway
Call Centre: 0861 300 600
SA’S LARGEST FLOWER AND GIFTING SERVICE
For queries email: info@NetFlorist.co.za or orders@NetFlorist.co.za
When registering please contact a NetFlorist call centre agent to add your ABO number under the
'username' column. Only add your number in this column and not the word ‘ABO’. This is required
so that when you place orders, the order number will be linked to your ABO number which gets
uploaded onto the Amway system.
GUIDELINES ON HOW TO DEAL WITH NETFLORIST ENQUIRY PROCESS
• Contact NetFlorist 0861 300 600 – for all technical enquiries or product-related queries.
HOW TO ORDER OR LIAISE WITH NETFLORIST:
• Please have the NetFlorist order number and order date ready.
• All orders submitted to NetFlorist must be done personally by the ABO, account holders or the
referee only. • For PV enquiries only – contact Amway Bonus department on +27 21 405 1700 and select option 3.
• All calls are logged and recorded by NetFlorist and as such all communication must be done
personally and directly with NetFlorist. HOW PV IS ALLOCATED
• It is very important to note that discussions and negotiations can only be conducted directly with the • Floral and gifting services – only on your order value, excludes VAT, third-party fees.
referee. This is in order to avoid misinterpretation and confusion with orders or information supplied. • For accounts that were not initially linked to NetFlorist, PV can only be back-dated 12 months
• Failing to follow this process may cause a drop in service delivery, leading ultimately to lost sales. if eligible.
• NetFlorist is able to promote its services or alternatives first-hand to prospects, ending ultimately • Amway cannot be held liable for any losses that may occur due to accounts not linked to an ABO
in a more satisfied customer. number.
• Call centre staff members can also assess the prospects’ needs more effectively and provide the • In order to have an eligible account linked to an ABO number, the account holder must personally and
required level of service satisfaction. in writing request Amway to do so.
• Call centre staff members are professionally trained to sell and support all products and services • Only accounts activated via the official advertised NetFlorist contact numbers are eligible to be linked
offered by NetFlorist. to ABO numbers, and referees must provide the ABO number when the initial call is made.
• ABOs should at all times only use the official NetFlorist contact details for order enquiries and • PV Ratio: R82 (excluding VAT & delivery fee) = 1PV or pro rata
information, as communicated via official Partner Store communications and literature.
GENERAL
• Please note that once the sale is made, PV can only be allocated a month in arrears after the initial
payment is received. • For first-time PV rresolution-related matters, direct queries to Amway Bonus Department on
+27 21 405 1700 and select option 3. Please have the NetFlorist order number and order date
ready, as well as your ABO number.
// 283PA RT N E R STOR E S
INSURANCE THAT’S DESIGNED TO PROTECT YOU
• Assurance – Lifetime warranty on all vehicle repair work.
• Peace of mind – Premiums are fixed for 12 months – even if
you claim.
• Money back – Option for a cash-back bonus after four consecutive
claims-free years – get your full first year’s premiums, or 25%
of total premiums paid (whichever is lesser).*
• New for old – If your car is less than 12 months old when stolen
or written off and has less than 20 000 kilometres on the clock,
it will be replaced with a brand new car.
• Call centre hours – Monday-Friday 08h00-17h00
and Saturday 08h00-13h00
BECOME A LIFESTYLE MEMBER IN THREE EASY STEPS
AND BENEFIT EVEN MORE!
When you take out a car, home or even business insurance through
Amsure, you can earn PV. It’s the only insurance that helps you build
your business and earn an ongoing income.
Once you have 10 active policies under your ABO number, you can
become a Lifestyle Member, which means you earn double PV.* You
also receive a comprehensive marketing kit to help you promote
Amsure!
Get your downline, family and friends to take out Amsure car, home
or business insurance and earn ongoing PV!* This is annuity income
that will help you grow your business.
// 284ARRANGED BY AON Be sure. Insure.
UNDERWRITTEN BY
AUTO & GENERAL – 0860 09 10 11
CA R , HOME A ND BUSINESS INSUR A NCE THROUGH A MSURE OFFERS
A FFORDA BL E , H A SSL E-FREE CA R , HOME A ND BUSINE SS INSU R A NCE .
VALUE-ADDED PRODUCTS PV RATIO
• Personal Accident – cover for accidental death • Car, Home and Business Insurance: R118 (excluding VAT and third-party fees) = 1 PV
• Cell Phone – this can be a stand-alone policy that does not have to be linked to a car, home • Lifestyle Members: R59 (excluding VAT and third-party fees) = 1 PV
or buildings policy
• Funeral Policy – funeral cover for you and your loved ones
• Touch Up – for those small scratches and dents on your vehicle
GENERAL
For first-time resolution, any PV-related queries should be directed to Amway’s Bonus
• AutoXtend – Shortfall insurance for your vehicle
Department:
• Tyre and Rim – cover for damage caused to your tyres and rims by various road hazards
Tel +27 21 405 1700 and select option 3.
EXTRA BENEFITS AT NO EXTRA COST: Fax +27 86 540 4454 or +27 86 512 8314
Because you earn PV, your personal insurance could pay for itself if you sell Amsure to your
downline.
OUR BUSINESS IS TAILORED TO SUIT YOUR BUSINESS
Business insurance through Amsure is flexible enough to provide cover, even when your
You don’t even have to use your own time and money to call your downline, friends or family.
business takes you out of the office. We will tailor your policy to suit the unique needs
All you need to do is send us your qualified referrals and we will call them for you.
of your small or medium-sized business. This means that you pay less, because there are
E-mail your referrals to amsure@telesure.co.za, submit them online at www.amsure.co.za, no unnecessary clauses included in your policy. What’s more, we’re backed by Auto and
or call 0860 09 10 11 to submit. General, one of the most trusted players in the short-term insurance industry. These are
a few great reasons to insure your business through Amsure.
PV ALLOCATION
Once the sale is made, PV can only be allocated a month in arrears after the initial payment
is received.
*Terms and conditions apply Only available in South Africa and to South African citizens.
// 285YOUR NOTES // 286
VIDEO LINKS
PAGE 7 ABOUT ARTISTRY: PAGE 123 GLISTER KIDS:
https://www.youtube.com/watch?v=9UWhjUWTDB0&t=2s https://www.youtube.com/watch?v=n8JGPBOM5EQ
PAGE 15 ARTISTRY SUPREME LX: PAGE 124 SATINIQUE BRAND:
https://www.youtube.com/watch?v=aQeegvwNXT8 https://www.youtube.com/watch?v=ZGIzgXHRWUE&t=2s
PAGE 19 ARTISTRY YOUTH XTEND: PAGE 127 SATINIQUE SMOOTH MOISTURE EDUCATION:
https://www.youtube.com/watch?v=VHvl3_58010 https://www.youtube.com/watch?v=hyl4fcUvFHs
PAGE 31 ESSENTIALS BY ARTISTRY: PAGE 141 SATINIQUE PRODUCTS:
https://www.youtube.com/watch?v=gmTIXdDUy8s https://www.youtube.com/watch?v=-Gx1fJkBN4o
PAGE 38 ARTISTRY INTENSIVE SKINCARE: PAGE 142 HYMM BRAND:
https://www.youtube.com/watch?v=txwHhk2wWD0&t=3s https://youtu.be/TtFRe9yNkCc
PAGE 45 ARTISTRY HYDRA V: PAGE 151 WHY SUPPLEMENT:
https://www.youtube.com/watch?v=KbGllJ90D2k&t=3s https://www.youtube.com/watch?v=FhZf9_o94BU&t=11s
PAGE 57 ARTISTRY SPECIAL CARE: PAGE 151 WHY PHYTONUTRIENTS:
https:// https://www.youtube.com/watch?v=EWNnCt87mGQ
PAGE 61 ARTISTRY COLOUR: PAGE 151 WHY NUTRILITE:
https://www.youtube.com/watch?v=QKZHbZ9H0rc https://www.youtube.com/watch?v=eE0VY-JsuPc&t=4s
PAGE 88 ARTISTRY LIGHT UP LIP GLOSS: PAGE 195 AMWAY HOME PRODUCTS:
https://www.youtube.com/watch?v=dx3zgMh7UK8 https://www.youtube.com/watch?v=8k9aEJlT6G0
PAGE 97 ARTISTRY FLORA CHIC: PAGE 235 eSPRING:
https://www.youtube.com/watch?v=gZ8tJA1v4Dc https://www.youtube.com/watch?v=d2FS1A6Hxl8
PAGE 110 G&H BRAND:
https://youtu.be/JzEf7lYJK0I
SOCIAL MEDIA
FACEBOOK: INSTAGRAM:
https://www.facebook.com/amwaysouthafrica https://www.instagram.com/amwaysouthafrica/
TWITTER: YOUTUBE:
https://twitter.com/AmwaySAtweets https://www.youtube.com/channel/UCf9kVo66lFaLg3QSk_Aa0WA
// 287PRODUC T
1
BROCH U R E
G et t he A mw ay ™
P roduc t Brochu re
on you r mobi le
dev ice.
HOW DOES IT WORK?
1. GO TO:
2. DOWNLOAD:
3. DOWNLOAD YOUR
PRODUCT BROCHURE OR
PRODUCT INFORMATION
MANUALS. ALSO AVAILABLE OFFLINE.
// 288You can also read
